‘

1. What are the SHFL Reforms?

2. What are the Key Objectives and scope from an ICT Perspective?

3. What kinds of solutions are we looking at?

4. What does this mean from a services perspective?

5. Where can I get more information?

Agenda

Child Protection Legislative Reforms that were proclaimed on 29

October 2014

19/03/2015 3

ChildStory What is the SHFL ICT Program? A word from our sponsor …

ChildStory Our information is critical, for many things…

… this all helps to tell the story

about our interaction with

children and their families

Children understanding

what happened and why

Families knowing what is

expected of them and why

we make decisions

Workers knowing what is

happening with a family and

understanding plans

Government and taxpayers knowing

what we are achieving

Workers and researchers

knowing what kinds of

interventions work

ChildStory

… so fed up reading home visit notes that state "H.V

undertaken. All well in the placement. No concerns from

carer" …

Records need to be written as though explaining to the

child/young person what happened/occurred. All records are

short stories for children to piece together. This needs to

given prime importance whilst maintaining brevity.

“

”

ChildStory A child’s journey…

ChildStory A child’s journey…

ChildStory A child’s journey…

ChildStory A child’s journey…

Key Objectives and Scope

ChildStory

… why can’t the technology I use at work be as

good as the technology I use at home?

… I want to tag information, search (not navigate)

for children’s records, I want to see a timeline of

their history (like Facebook), get access to a

stream of relevant information (like twitter) and be

able to view it anywhere on any device

“

”

ChildStory

… at WAM we typically see a summary of a child’s

history in terms of all the helpline reports we’re

received there is rarely information about what we

did, there is nothing about what the outcome was,

or the child’s wellbeing … intervention decisions

need to be based on a genuine narrative about a

child

“

”

ChildStory

1. Better support

caseworkers

(workflow, mobility, simplicity, …)

2. Drive Change

(connecting practitioners,

sharing info, better decision

making, engaging children & their

families)

Case Management

NGO and Sector

Collaboration

Caseworker Tools

Evidence-Based

Decisions

Contract / Business

Management

Client + Parent/

Carer/Guardian

interaction

Five six types of technology …

= current solutions

A new ‘ecosystem’ of solutions is required to support

casework, technology can …

The Design Process

ChildStory The design of the ecosystem of solutions to support

caseworkers is based on 3 parallel activities …

User-Centred Design (6/12)1

Market Engagement2

District-led Prototypes3

Solution Design

Case Management

NGO and Sector

Collaboration

Caseworker Tools

Evidence-Based

Decisions

Contract / Business

Management

Client + Parent/

Carer/Guardian

interaction

… we then go to market to

purchase and implement these

solutions in lead districts

User-Centred Design (6/12)1

To identify High Impact solution areas the program must address

My Work Planner *

Decision Support

Triage & Case

Allocation*

Visualis-ation

Identity Mgmt &

Matching

Workforce Mgmt

Case flow

Information Sharing, Co-

ordination

Single Registry of Services

Referral Mgmt

Imp

ac

t o

n S

HF

L o

bje

cti

ve

s

High

Impact on Kids and Families

Medium

Hig

h

Med

ium

Lo

w

Low

Field Assessment

Tools

Interactive Case Plan

Reporter Portal

Family Portal

CYP Portal

Contact Mgmt

Enterprise Search

Adoption Matching

Casework Practice

Single Provider Portal

Single Reporting

Tool

Single View

Contract & Financial

Mgmt

Single Data

Capture at

Source

Interactive Knowledge

Capture

Life Story Life Plan

Current District Led prototyping projects

ChildStory Probable Solution Bundles …

Our reference architecture, priorities and key existing investments are published on http://childstory.net.au

Case Management (SaaS)

• Case Management

• Placement Management

• Contract Management

• Enterprise Content Management

• Financial management

• Analytics / Reporting

Enterprise Search (On Premise)

• Enterprise Search

Messaging and Collaboration

(SaaS)

• Messaging / Chat / Collaboration

Integration (SaaS)

• Enterprise Integration Bus / Enterprise

Application Integration

• File Gateway

• B2B Gateway

• API Gateway

Geographical Information System (SaaS or On Premise)

Apps and Portals (SaaS)

• ChildStory Client Portal and Apps

• ChildStory Family Portal / Apps

• ChildStory Reporter Portal / Apps

• ChildStory Case Management Portal / Apps

ChildStory What is anticipated from a services perspective?

• FACS has built a bespoke team that has been engaging with caseworkers and managers.

This team will lead the implementation

• We do not intend to procure an overall SI Partner

• The services we require will be based on the solution(s) we will procure. We do not intend

to procure them separately

• Partnerships are encouraged, but are not mandatory

• FACS reserves the right to construct solution components and unbundle bids. Vendors

would need to work together in this scenario

• There may also be specific services required for other discreet areas (e.g. data migration)

ChildStory Timeline

Aug Oct Jan 2014 2015

Mar May Sep

Kick Off,

Initial Idea Generation Market Briefing,

Engagement Process

District Prototyping

7 new concepts + Patchwork

Business Case

Funded

Part of SHFL, via

ERC

District

Showcase &

50% Design

Checkpoint

(Feb 5)

Pilot High

Impact ideas,

Site

Visits Market RFT Vendor

Selection

NGO Referral Mgmt

Working & Tech

Groups

ACWA + Absec

Exec Reference

Group EOI

… further design workshops,

research (e.g. diary studies),

work shadowing

More Information

http://childstory.net.au