ages: activating and guiding the engagement of seniors intervention training
TRANSCRIPT
AGES: Activating and guiding the engagement of
seniors
Intervention Training
Learning outcomes
To deliver the intervention consistently:
Become familiar with the training manual.
Understand the training protocol.
Have a working knowledge of tasks and activities for each
session.
Be able to use this trainer’s manual alongside IT manuals and step-by-step guides for the different forms of social media (email, Skype, Facebook, online communities).
User Pathway
Pre-intervention assessment
3-months training and monitoring:
1-month intensive training; 3 sessions/week
1-month initial monitoring; weekly contact with skype and in person.
1-month final monitoring; fortnightly contact with Skype.
Post-intervention assessment
Intensive Training: Weeks 1 to 4
Keep sessions to 90 minutes, but:
include short breaks as needed, and
set the pace to meet the user’s needs.
Week 1 goals:
Introduce user to computer and software.
Train the user to interact with email.
Begin collation of life history materials.
Intensive Training: Weeks 1 to 4
Week 1, Session 1:
Introductions, project purpose, session aims.
Identify where computer will be kept and start setting up (Jason’s session).
Go through computer basics (45 mins): e.g., turning computer on/off, use of mouse.
Introduce life history (45 mins): ask people about their past (family, friendships, work and other history), discuss the importance of sharing our past.
Show the user their Forget-Me-Not Folder and how it can be used to store information.
Ask user to identify materials to be kept in their folder, and to start collecting them for your next session.
Intensive Training: Weeks 1 to 4
Week 1, Session 2:
Ensure you have some email contacts.
Introduce email (45 mins): using Jason’s guide, show the software & how its used by sending yourself an email
have the user send you an email,
Have user send one to family/friend requesting attachment (e.g., photo.
Alert user to SPAM and importance of opening and responding to emails from people known.
Homework: respond to one of your emails, and to send another email to family or friend.
Introduce user to Forget-Me-Not folder, how to store images/materials collected, and to Jason’s guide (45 mins).
Intensive Training: Weeks 1 to 4
Week 1, Session 3:
In preparation, ensure you have sent an email with 2 attachments.
The purpose of this session is largely consolidation of learning. Thus, check use of email
collection of life history materials,
storage of materials into Forget-Me-Not.
Turn to attachments, showing the user how to open and download, and store.
Show how to attach a document/photo to an email.
Homework: user to continue sending emails, including one with attachment.
Intensive Training: Weeks 1 to 4
Week 2, Goals:
Introduce user to Skype.
Introduce user to Facebook
Continue collation of materials for Forget-Me-Not.
Be familiar with Jason’s user guides for Skype and Facebook, to present in Week 2 with training
Intensive Training: Weeks 1 to 4
Week 2, Session 4:
Have Skype contacts in preparation.
Check on homework from previous week.
Introduction to Skype (60 mins): show software, setting up address book, make a Skype call (pre-arranged).
Homework: user to respond to a Skype call that you make, ask the user to make a Skype call to family member or friend.
Return to Forget-Me-Not (30 mins), checking that new materials have been entered and, if not, provide further help. Talk about what they could add to their folders.
Intensive Training: Weeks 1 to 4
Week 2, Session 5:
Check on homework.
Introduction to Facebook (60 mins): show software, show own page, add user as friend, create page for user and add yours and any other known people as friends.
Homework: user to find out whether family or friends are on facebook, obtain contacts and add to address book (return to next session is unable).
Return to Forget-Me-Not (30 mins) and review progress. Discuss and show how these materials could be added to facebook page.
Intensive Training: Weeks 1 to 4
Week 2, Session 6:
Check on homework, and help with adding facebook friends if required.
As in the previous week, this session is about consolidation of learning. Thus, Check use of Skype and facebook,
Review email use
Check collation and storage of life history materials,
Continue practicing with email, Skype and facebook, as required.
Homework: Encourage user to continue working with email, skype and facebook; getting in touch yourself through these media if you feel more confidence is needed.
Intensive Training: Weeks 1 to 4
Week 3, Goals:
Review use of email, skype, facebook.
Introduce user to network sites & online chat rooms
Continue collation of materials for Forget-Me-Not.
Be familiar with Jason’s user guides for network sites, to present in Week 3 with training
Intensive Training: Weeks 1 to 4
Week 3, Session 7:
As there has been considerable learning over the last two weeks, the aim of this session is to provide time for consolidation of learning and identification of areas of weakness. Thus: check use of email, Skype, facebook and
completion of homework exercises,
note confidence with each media type, and
allocate time as needed to practice further in areas of weakness.
Set homework tasks or activities (variations of previous exercises) to help consolidate user learning.
Check collation and storage of life history materials (allow 20 mins).
Intensive Training: Weeks 1 to 4
Week 3, Session 8:
In preparation, search relevant sites that would be of interest to the user (based on what you know about their background, hobbies and interests)
Introduce network sites & online communities (allow 60 mins): Show how to search for common senior’s sites or
those of interest & have user search.
Show how to access, bookmark and make a comment or contribute to sites. Have user practice this.
Homework: continue searching sites, bookmarking relevant sites and making contributions as they wish.
Check collation and storage of life history materials (allow 20-30 mins).
Intensive Training: Weeks 1 to 4
Week 3, Session 9:
The primary aim is to consolidate learning in Week 3. Thus, Review use of the internet, online sites, any
bookmarking and ask user to show any contributions they may have made.
Continue practicing with further examples if user has encountered difficulty.
Review use of other media (email, Skype, facebook), following up with more concrete examples if needed.
Encourage continued use of all media.
Check collation and storage of life history materials (allow 15 mins).
Intensive Training: Weeks 1 to 4
Week 4, Goals:
Review use of email, skype, facebook, and network sites.
Finalize contents of Forget-Me-Not folder.
Ensure user is familiar with all of Jason’s user guides for reference as required.
Intensive Training: Weeks 1 to 4
Week 4, Sessions 10 & 11:
Use these sessions flexibly, planning them around meeting users individual needs. Identify media that the user is less confident using, and particular
questions the user has about their use.
Spend time practicing with these media; either repeating previous examples, or introducing new ones.
If no problem areas identified, simply review progress and use. Identify new areas to tackle within each of the media as time allows.
Check collation and storage of life history materials in each session (allow15 mins).
Intensive Training: Weeks 1 to 4
Week 4, Session 12:
Devote this session primarily to Forget-Me-Not. Review contents of folder to ensure there are sufficient materials for
sharing over the next 1-2 months.
Check user can add materials independently.
Check user can share information; either via facebook, email attachments.
Encourage continued use of this and all other media.
Ensure user is aware that the number of sessions will decrease, and for the next month you will be in weekly contact (alternating between email and skype). Book sessions.
Remind them that in between they can email if they have questions or come across difficulties.
Initial Monitoring: Weeks 5 to 8
The goal in these weeks is to monitor progress with the media:
Review use of email, skype, facebook, and network sites.
Check on use of Forget-Me-Not folder contents.
Attend to any questions user may have and attend to any areas requiring further practice.
Initial Monitoring: Weeks 5 to 8
Possible questions:
Initial Monitoring: Weeks 5 to 8
The sequence of contacts is as follows:
Week 5: Skype
Week 6: in person
Week 7: Skype
Week 8: in person
Ensure user is aware of reduced contact schedule in the next month, which will be fortnightly.
Final Monitoring: Weeks 9 to 12
The goal is the same in these weeks, but you will be touching base on a fortnightly basis only via skype to monitor progress. As in the previous period:
Review use of email, skype, facebook, network sites & Forget-Me-Not.
Attend to any questions user may have and attend to any areas requiring further practice.
Prepare user for the reduction in sessions, the follow-up assessment session and bid your farewells.
Final Monitoring: Weeks 9 to 12
Possible questions:
User confidentiality and engagement
As information shared may be personal we need to bear confidentiality issues in mind; alerting users to the fact they have a choice in the information they share and with whom.
As we are interested in the forms of media users engage with and why, you will be asked to complete a weekly checklist noting this information.
