agents handbook 2013 (for email attachment) (1)

Concorde International

Handbook Agents’

Summer School 2013

Page

The Concorde team 3

How to make a booking 4, 5

Insurance and medical treatment 6, 7

Information for Group Leaders 8

Information for parents 9

Joining Instructions—Homestay 10

Joining Instructions—Residential 11, 12

First day at school 13

Academic programme 14

SUMMER CENTRES

Ashford 15-17

Broadstairs CCCU 18-20

Broadstairs EKC 21-23

Cambridge 24-26

Canterbury Study Centre 27-29

Canterbury, Kent College 30-32

Folkestone 33-35

Greenwich (London) 36-38

Rochester 39-41

Worcester 42-44

Optional excursions 45

Buddy programmes 46, 47

Year-round study groups 48

Code of practice 49

Terms and conditions 50, 51

Transfers 52

Contacts and checklist 53

Contents

DIRECTORS Colin Stone Director

Pauline Smith Secretary to the Director

Neil Franchino Non-executive Director

ADULT COURSES Mark Dean Marr Director of Studies, Business School, CELTA Trainer

Fiona King University Counsellor

Denise Foreman Work Experience

JUNIOR COURSES Danny Bowles Director of Vacation Courses (and Child Protection Officer)

Tim Morgan Assistant Director of Vacation Courses

Catal Bishopp Closed Group Coordinator

Pavlina Morgan Office Manager

MARKETING Cherry Silcock Stone Business Development Worldwide

Ken Baughan Group Sales & Marketing, Year Round & Summer Schools

Kyutea Lee Marketing Assistant - Korea & Thailand

Maria Poza Marketing Assistant - Spain and South & Central America

Carol Liu Marketing Assistant - China & Taiwan

Gabriella Icardi Marketing Assistant - Italy and the rest of Europe

Makoto Tsuragai Marketing Assistant - Japan

ACCOUNTS & VISAS Richard Pond Company Secretary

Vanessa Johnson Registrar & Credit Controller and First Aid Officer

ACCOMMODATION Anne Robinson Homestay Organiser and First Aid Officer

Debbie Orchard Homestay Organiser and First Aid Officer

Janet Tripodi Summer School Homestay Coordinator

Toni Alnour Administration Assistant

HOME TUITION Andrew George Home Tuition Manager

TECHNICAL SUPPORT Phil Lively Network Manager

Magda Nojek Database Manager

TRANSPORT Trevor Orchard Transport Manager

Iulia Nitulescu Transport Assistant

ESTATES Jay Wood-Stoddard Estates Manager and Health & Safety Officer

The Concorde Team

How to book and pay

Please complete the enrolment form and send it to us

with a deposit of £100 (GBP) per student. We will

send you a booking confirmation, information pack

and invoice. The total course fees must be paid at

least 30 days before the course begins. For bookings

made less than 30 days before the course starts,

please send the total fees and proof of payment.

Payment can be made in the following ways:

Credit card (VISA, Master Card or American

Express only)

Debit card (VISA Debit or Master Card)

Banker’s draft, payable to Concorde International

Cheque (£ Sterling), drawn on an English

clearing bank

Bank transfer (see application form for details)

The registrar will be able to assist if you need any

further information.

How to make a booking

Enrolment forms

There are three enrolment forms, for junior

individuals, adult individuals, and groups. Please

complete the correct enrolment form, in full, with the

correct details. Incomplete or inaccurate forms can

mean significant delays in confirming your booking.

You must include the full name, date of birth (not age)

and sex of each student.

General booking information

Early booking is vital: The earlier we receive the

booking, the earlier we can confirm places and

respond to any specific requirements.

Options: We are happy to accept provisional bookings

for groups, subject to availability, without a deposit.

The booking will expire at the end of February, or

when the spaces are lost to another agency that has

paid a deposit. We confirm bookings only on receipt

of a non-refundable deposit of £100 (GBP) per

student. Names should be sent to us at least 30 days

prior to arrival. Normal visa regulations still apply.

Students who need a visa

From all students and accompanying adults who need

a visa, we should receive the following:

Clear copy of the student’s up-to-date passport

showing full name and date of birth

Full home address in home country

Dates of course and address of summer centre

Deposit of £100 (GBP) per student

Visas can take a significant amount of time to process.

We therefore require visa documents at the earliest

possible opportunity.

On arrival at the school the student needs to hand

their passport to the Centre Director who will check

their identity. Passports are normally handed back the

same day and need to be kept in a safe place. In

residential centres there is a safe to store passports

and pocket money. In Homestay, students should ask

their hosts where to keep items safe.

Documentation for parents

Students and parents need to receive a copy of:

(a) Joining Instructions (see pages 10-12)

(b) Centre Information (see pages 15-44)

(c) Booking conditions (pages 4, 5)

Parents/guardians need to sign the Concorde

International ‘Consent to Travel’ form.

Important things to note

Additional nights

Generally, although we welcome extensions, this is

limited to entire weeks and subject to availability. If

you wish to stay an extra night in residential

accommodation (or to arrive early), this is not usually

possible. If we do agree, please be aware that you

may be charged for a complete extra week. Additional

nights in accommodation must be paid for by students

on site if they have not been booked in advance with

the agreement of the Centre Director and/or the

Vacation Course Department.

Bus passes

Homestay students who need to take a bus to get to

school will need to pay for a weekly bus pass. This is

not included in the fees and costs between £12 and

£20. It can be bought on the bus. The student’s hosts

will be able to advise about this.

Daily transport

For unaccompanied Homestay students under 12

years of age, daily transport to and from school is

compulsory and charged automatically. Please see the

Agent’s Tariff for costs and more information.

Students requiring daily transport will be collected

either by taxi or by minibus. The Homestay will inform

students of the arrangements on arrival. The service is

charged at £49 per person per week and includes two

journeys each day—one journey in the morning from

home to school and one journey in the afternoon

from school to home. Where additional optional

excursions have been booked, an additional fee may

be charged.

How to make a booking

Unaccompanied children and assisted check-in

Unaccompanied students

Unaccompanied students under 16 years of age

cannot fly on budget airlines, and main airlines such

as British Airways charge a fee. It is the responsibility

of the person purchasing the flight tickets to arrange

and pay for this service as we are unable to assist with

payment to the airlines. Failure to do this may result

in the student missing their flight home and additional

costs being charged.

Arrival in the UK

On arrival in the UK unaccompanied children will be

met in the arrivals lounge by a Concorde courier or by

a driver. We will sign for the child and take

responsibility for them until their departure.

Departure from the UK

We can arrange for an unaccompanied student to be

taken to the airport and handed over to the airline.

Our driver will ensure the child is met at the airport by

a Concorde courier, who will look after them until the

airline is ready to take responsibility for the child,

usually 45 minutes before the flight departs. The

charge for this service is £35 per child and will be

added to your booking fee. If you do not require this

service you need to tell us how the child will check in

as we will not be able to assist unless pre-booked.

Airport transfers

Please see page 52 for more information.

Insurance

Group organisers and their agents are strongly

advised to take out adequate insurance cover.

In the event of accident and injury caused by a

member of Concorde International staff or a member

of staff at one of the summer school locations our

insurance will cover any damages and medical

expenses that arise from this.

However, our insurance does not cover:

Any event beyond our control, for example natural

disaster, Act of God, terrorism, security alert.

These are deemed to be force majeure

Cancellation or curtailment of any course and

course fees including activity programme fees

Travel delay or missed departures

Medical expenses—if a student is ill or has an

accident while in the UK we will not cover medical

expenses or emergency repatriation

Personal belongings

Money

Passport or ID card

Personal injury or personal liability

Student Guard optional insurance

Concorde International does not sell insurance to any

students or accompanying adults.

Parents or agents should take out comprehensive

insurance for the period of a student’s stay in the UK

to cover cancellation, medical expenses, personal

injury, lost property and personal liability.

Accompanying Group Leaders should also take out

comprehensive insurance for the period of their stay

and should check with their insurance company to

see if the policy covers them and their personal items

(such as mobile phones and laptops) while working

overseas.

This insurance should be purchased in your own

country before travelling but if you are not able to do

this we recommend Student Guard insurance from

www.course-u-can.com who are able to provide

comprehensive cover at a reasonable price. Please

visit their website, or e-mail [email protected]

Insurance

Personal items

The following are not covered by Concorde

International insurance:

Money (unless stored in our safe)

Passport or ID Card (unless stored in our safe)

Mobile phones, MP3 players, laptops, portable

gaming machines and similar devices

Jewellery, watches and similar personal items

Clothes and luggage

If any of the above are lost, damaged or stolen

Concorde International will not be liable for

replacement or associated costs.

http://www.course-u-can.com

mailto:[email protected]

Medical insurance

If a student or accompanying adult requires medical

treatment due to illness or accident not caused by a

member of Concorde International staff, our

insurance does not cover medical expenses. For

example:

Injury while participating in sport or an activity

Injury by a vehicle as a result of not crossing the

road in a sensible manner

Injury through fighting or similar activity with

another student

Injury through deliberate misuse of equipment or

facilities on site or on excursion/transfer

Contraction of a virus or infection requiring

medication while in the UK or on return to country

of origin

Medical treatment due to failure to take prescribed

medication for a prior ailment

Medical treatment in the UK

Each of our summer schools has a member of staff

who holds a basic first aid qualification. They can

administer basic first aid such as plasters, support

bandages, or ice packs for minor sprains.

We do not carry thermometers, painkillers or

creams as our staff are not qualified to use or

administer any medication whatsoever.

Accompanying Group Leaders may be permitted to

treat a student within their group if they have the

permission of the parents and feel confident doing

so. However, this is entirely at the risk of the child

and Group Leader.

In most cases we recommend that an unwell child

visits the local pharmacy. Most outlets of Boots and

Superdrug have a pharmacist on site who will be

able to give advice free of charge for such ailments

as a high temperature, coughs and colds, and

minor injuries such as cuts, bruises and sprains.

They may recommend certain medicines or

treatments that the student or accompanying adult

will need to pay for in the store.

The pharmacist may recommend visiting a doctor,

and the summer school Centre Director or

Homestay Organiser will be able to advise as to

where this is located. Although the UK provides

free medical treatment to its citizens, overseas

visitors are usually charged a fee for visiting a

doctor. It is important to have medical insurance to

cover any such treatment.

Concorde International cannot be held responsible

for any costs incurred by students or accompanying

adults who are not properly insured.

Insurance and Medical Treatment

European Health Insurance Card

Some European residents can receive free medical

treatment in the UK but only on production of an EHI

Card, which replaced the E111 form in 2006. A

national ID card or passport will not be accepted by

many UK doctors so European agents, parents,

students and Group Leaders need to apply for the EHI

Card in advance of travel to the UK. The cost of this

will vary from one country to another.

What we require from a Group Leader

We have always welcomed adults who come to our

Summer Schools accompanying groups of students.

UK regulations require students to be supervised at all

times by responsible adults in the following ratios:

Age 8-10: one supervisor for every 8 students

Age 11-18: one supervisor for every 15 students

In addition to these ratios, you may suggest that your

clients consider paying for an extra Group Leader to

ensure they get sufficient rest during their visit.

Group Leaders should be aged 25 years or over, be

reliable, and have a competent level of English. They

should behave in an authoritative manner and should

be able to maintain discipline within their group.

Further, Group Leader participation in activities helps

to build good relationships between the leaders and

the students, and encourages team spirit among the

Group Leaders, students and Concorde staff.

By making a positive contribution to the Summer

School team, Group Leaders can make students’ stay

problem-free and enjoyable, and ensure that they go

home happy, enthusiastic, and wanting to return.

The Group Leader role

On confirmation of booking we will send you a Group

Leader handbook. Please ensure that each Group

Leader is given a copy, and that they are carefully

briefed, in writing, about their duties. Please point out

the following information:

1. Group Leaders are provided with free

accommodation, subsistence and excursions. In

return, they are expected to contribute to the smooth

running of the centre for up to 48 hours a week,

including the following duties:

Liaising closely with Concorde staff to agree their

daily schedule of responsibilities

Helping take care of students’ welfare

Supervising their students outside the classroom,

including morning, lunch and afternoon break

Assisting students on laundry days

Participating actively in the activity programme

Assisting with student discipline

2. On arrival day, Group Leaders should check

Concorde’s list of their students—check for

alterations, misspellings or non-arrivals.

3. Group Leaders must attend daily meetings with the

Centre Director, Academic Director and/or Activity

Manager, where they will be given important

information to pass on to their students.

4. Group Leaders must not make changes to the

academic or activity programme. Requests should be

made to the Centre Director, who will need to check

with Head Office.

5. Arrangements for departure and transfers should

be reconfirmed with the Activity Manager.

Information for Group Leaders

Important information

Passport/ID

Give your agent a copy of your child’s Passport/ID so

that in case of loss, this copy can be emailed/faxed to

the school to facilitate new documentation from the

embassy without delay.

Photography

We often use images of students (not identified by

name) in our publications. Please inform us in writing

if you do not wish your child to be photographed.

Air travel

Many ‘budget’ airlines do not accept passengers

under the age of 16 travelling on their own. Others

require such passengers to have (and pay for) assisted

airport check-in. Please check the airline booking

conditions.

Transfer services

A private transfer to and from all schools is available.

Please ask for a quotation.

Pocket money

In an emergency, Concorde International can make

advance payments of pocket money to students, but

you must first send us a fax of a bank transfer showing

that money has been paid in to our account.

International credit or debit cards may also be useful

for depositing money (surcharge applied). We strongly

recommend obtaining a debit card or international

cashpoint (ATM) card for the student to use in the

event of unforeseen problems.

Personal property

Parents must take appropriate measures to protect

valuables and other personal possessions. If anything

is missing when your child arrives home, please let us

know immediately and we will try to locate the item.

Expensive items should not be brought to summer

school unless they are fully insured.

Discipline

Concorde International reserves the right to apply any

suitable disciplinary measures to those who upset

their fellow students, break school rules, or break

English law. If a student continues to offend, we

reserve the right to send them home, at their parents’

expense, and with no refund on fees paid. Examples

of disorderly conduct are:

Threatening behaviour and abusive language

Suspected involvement with illegal drugs

Smoking outside designated smoking areas

Entering accommodation of the opposite sex

Leaving accommodation after lights-out

Theft or vandalism

Bullying

Students must pay for any malicious damage they

cause to property in their accommodation or on the

school premises.

Information for Parents

Legal constraints

Concorde International will not be responsible for

any injury to or by students or to any third party

other than our common-law legal liability in respect

of negligent acts on our part. In no circumstances will

we be responsible for consequential losses

irrespective of how they are caused.

In the unlikely event that your course or

accommodation is cancelled, changed or curtailed,

Concorde International will offer a reasonable

alternative course and accommodation, or a full

refund of fees for the hours of tuition or

accommodation lost.

Consent to travel

Please sign a copy of the Concorde International

‘Consent to Travel’ form, available from your agent.

Things you need to bring to Summer School

Travel documents (Passport or National ID)

Money

Medication (enough for your whole stay)

Clothes and shoes for inside and outside

Coat, waterproof jacket, hat, umbrella

Dressing gown, slippers, pyjamas

Swimwear & sports clothes (outdoor and indoor)

Towel for swimming and sport

Toiletries (toothbrush, soap, shampoo...)

Bag for school books

Dictionary, pens and other things for class

Homestay information

Accommodation

Hosts have been selected because they offer clean,

comfortable, welcoming homes and friendly

hospitality. Please be punctual for your meals and let

your host know if you are going out with friends.

You will usually share a bedroom with a student of a

different nationality. Please make your own bed and

keep your room tidy. It is not possible to return to

your Homestay during the day, or until 5.00pm after

school.

Meals

You will have breakfast and dinner at home. Your host

will give you a packed lunch to take to school or on

excursions. In some centres you can have lunch in

school if you book it. The food will be different but

you will enjoy it if you keep an open mind!

Medical

Please let us know if you have any allergies or special

dietary needs. If you feel ill at any time, please tell

your host, Group Leader or member of Concorde staff

immediately.

Linen and laundry

Your host will provide you with bed linen (such as

sheets and pillow cases), and a towel for use in the

home. They may be happy to add some of your

clothes to the family wash. They will talk to you about

this when you arrive.

Telephone

Do not use your host’s telephone without permission.

You must pay for all your calls, or make ‘reverse

charge’ calls.

Security

Put your name in your clothes. Do not bring very

expensive items of clothing, jewellery, or equipment

such as laptops and games consoles.

Joining Instructions—Homestay

Arrival day

When you arrive, you will meet the Homestay

Organiser, who will make sure you get to your new

home. If you have a problem, please call the

Homestay Organiser. Their phone number will be on

your Concorde ID badge, which you should wear all

the time.

If you are making your own way to your Homestay,

you must contact them, or Concorde, with your arrival

details to make sure there is somebody at home when

you arrive. Your parents may phone the Homestay to

make sure you have arrived safely.

On your first morning at school, you must show your

Passport/ID to the Centre Director.


Insurance

Please make sure you have private travel insurance.

Pocket money

Concorde International fees include tuition, activities,

excursions, entry tickets and accommodation. For

your personal money, we recommend about £60 per

week. Pocket money can be kept safe by Concorde.

Things you need to bring to Summer School

Travel documents (Passport or National ID)

Money

Medication (enough for your whole stay)

Clothes and shoes for inside and outside

Coat, waterproof jacket, hat, umbrella

Dressing gown, slippers, pyjamas

Swimwear & sports clothes (outdoor and indoor)

Towel for the bathroom

Towel for swimming and sport

Toiletries (toothbrush, soap, shampoo...)

Bag for school books

Dictionary, pens and other things for class

Residential rules

Students need to respect the rules of the residence.

We have rules so that we can manage the school

properly and make it a safe and secure place for

everybody. Students should respect other students’

property and should respect the customs and

traditions of students from other countries.

Here are some of the school rules:

No smoking anywhere in the building

Students cannot change their rooms without

permission from the Centre Director

Fire alarms are only for when there is a fire.

Students will have to pay if they set off a fire

alarm when there is not a fire.

Students may only enter rooms used by Concorde

International.

Students should not make a lot of noise.

Students must be in their rooms by 10.00pm.

Concorde staff can check a room if a student is

suspected of stealing from other students, or

from Concorde staff or from the school. Staff can

also take away items that are disruptive or

dangerous, or that might threaten the safety or

reputation of other students or staff members.

Joining Instructions—Residential

Arrival day

When you arrive at school go to the Concorde

International office where you will meet the Centre

Director, who will show you to your room. If you are

making your own travel arrangements, please contact

Concorde International with the exact arrival details.

You must show your Passport/ID to the Centre

Director to prove your identity.

Students should arrive before dinner, which begins at

18.00, and should phone their parents to let them

know they arrived safely. Concorde staff will help

them.

Students arriving late may not get their preferred

room, and may need to change rooms more than

once.

In some centres students share a room. Students

should make their bed each morning and keep their

room tidy. Concorde staff are on duty at all times.


Medical

Please let us know if you have any allergies or special

dietary needs. If you feel ill, tell your Group Leader,

teacher or an Activity Leader immediately. Please tell

us if your medication needs to be refrigerated.

Welfare

Concorde staff are responsible for your welfare and

discipline. They will check you have settled in and will

help you if you have problems.

Security

Put your name in your clothes; do not bring very

expensive items of clothing, jewellery, or equipment

such as laptops and games consoles. Concorde

International can not be held responsible in any way

for any loss or damage to personal items.

Pocket money

Concorde International fees include all tuition costs,

activities, excursions, entry tickets and full board

accommodation. For your personal money, we

recommend about £50 per week, or perhaps a little

more for students who like shopping! Pocket money

can be kept safe by Concorde.

Damage

Students are responsible for paying for any damage

they cause in the school and residential

accommodation. This will be charged on departure.

Examples of charges are: fire extinguishers £60; fire

alarm set off £80; lost key £15-£40 depending on

centre; charge for graffiti/malicious damage depends

on the damage.

Insurance

Please ensure you have private travel insurance. See

pages 6 and 7 for more information.

Information about the residence

Meals

All meals are taken in the school dining room. They

are self-service and there is a choice of meals. Meal

times are usually as follows:

Breakfast 07.30

Lunch 12.30

Dinner 18.00

Laundry

A laundry service is provided every week. Some

centres have self-service laundry. Group Leaders and

Concorde staff will be able to help you.

Classes

On the first morning, you will have a language test so

you can be placed in the appropriate class for your

level. You then have a welcome class. Classes are held

from 9.00 to 12.30 with a break from 10.30 to 11.00.

There are also two afternoon classes per week.

Books and materials

Course materials will be given to you in class. You will

also be given a Concorde International folder, map

and handbook.

Concorde ID badge

You will be given a Concorde International ID badge,

which you must wear at all times.

Activity programme

You will be given a timetable that will show you what

you will be doing each day. Please read this, and the

notice boards, every day. If you are not sure what you

should be doing please ask a teacher or an Activity

Leader.

Facilities

The schools have good sports facilities. If there is a

swimming pool it can only be used when there is a

member of Concorde staff present.

Joining Instructions—Residential

Arriving at school

Time

Students should arrive at school at 8.45am.

Proof of identity

Students need to give the Centre Director, or their

teacher, a copy of their passport (or National ID) in

order to prove their identity.

Contact details

Students will need to fill in an emergency contact

form. They will need to know their parents’ telephone

number and home address. This is so that people can

be contacted in case of emergency.

Concorde ID badge

Students will be given a Concorde International ID

badge, which they must wear at all times.

Induction lesson

After the test, students have an Induction Lesson, and

are given a Student Handbook. During the lesson they

receive lots of important information about the school

and about their stay in England, including:

Who is who: Centre Director, Academic Director,

Activity Manager, Teachers and Activity Leaders

School rules

Safety and security while in England

Explanation of the academic and activity

programmes

Explanation of the student ID badge: it must be

worn around the neck during classes, meals and on

excursions.

UK culture

First Day at School

Placement test

Students take the Concorde International placement

test in the first class on the first morning. The test

includes a writing test, a speaking test, and a multiple

choice paper. Students are then allocated to a class

(maximum size 15, average size 12) according to the

following criteria:

Age: Young Learner; Junior; Senior

Test results

Nationality: we aim at international classes

Sex: we try for equal numbers of boys and girls

Orientation tour

On the first afternoon, Concorde staff take students

on a walking orientation tour of the town or city

centre.

This is not a guided tour but simply a walk around to

show students the main places and the meeting point

in the school.

Students will also be shown how to find the chemist,

the Post Office, where they can buy SIM cards, and

anything else they ask about at the time.

Lessons

Lessons are held every morning and on 2 afternoons,

with a total of 20 hours’ tuition. Each class has two

teachers, who share the teaching of that class. All

Concorde International teachers meet the

requirements of the British Council Accreditation

Scheme. They hold a recognised TEFL qualification or

a Post-Graduate Certificate in Education in an

appropriate subject.

English in Action

This is a unique Concorde International programme.

Students and teachers work together to choose a

weekly project topic for their class and then plan it

together. Students are given help with vocabulary and

strategies for how to complete their work. During one

of the morning classes students go into town to

complete the English in Action research component of

their project, discreetly supervised by their teacher.

Students can carry out a survey, use a questionnaire,

interview people on the street, and then add this

information to their project. They present their work

to the rest of the class on the last day of the week.

English in Action is an excellent way of encouraging

students to use their language skills in real-life

situations and of bringing them into contact with

native English speakers.

Academic Programme

Mornings

09.00-10.30 Lessons 1 and 2

10.30-11.00 Break

11.00-12.30 Lessons 3 and 4

Each 90-minute session is divided into two 45-minute

lessons. In Lessons 1 and 2, the emphasis is on

functional English and communication skills. In

Lessons 3 and 4, students work on a weekly project,

which is incorporated with English in Action or

Performance preparation (on alternate weeks), and

excursion preparation work.

Afternoons

One of the afternoon lessons focuses on UK Culture

and cultural language. In the other lesson, usually on

the last day of the week, students have an

opportunity to give a presentation about their Project

Work or give their Performance (alternate weeks),

and enjoy the graduation ceremony for students who

are leaving.

Late arrivals

Groups arriving a day or more after the normal arrival

day may be taught as a closed group for the first few

days to avoid disruption to the existing academic

programme.

Performances

These include a variety of drama and role-playing

sketches and presentations, which students usually

perform in front of the whole school on the last

afternoon of the week. They are a lot of fun, but there

is also a high academic focus that tests students’

pronunciation, intonation and clarity of speech, and

also helps to improve students’ confidence in

speaking.

Group Leaders are welcome to bring a video camera

to record the performances and show them to

families and schools on their return home.

School contacts

Ashford School Office

+44 (0) 1233 622 210

Homestay Organiser

+44 (0) 7751 617 879

Emergency (24 hrs)

+44 (0) 7957 449 956

Ashford town

Ashford is a traditional market town that has seen a

large increase in population since the opening of the

Channel Tunnel. With its new, international train

station, Ashford is ideal for students arriving by

Eurostar, and London is now only 35 minutes away by

high speed train. The town centre, where our school is

located, retains its original charm, with an attractive

shopping centre and weekly market. Nearby is the

excellent outlet centre with many top branded items

at low prices, ideal for shoppers.

There is a large bowling alley and sports centre only 2

minutes from the school, ideal for Homestay students

looking for additional activities. Ashford is near the

coast and the beautiful city of Canterbury. For further

information, visit www.ashford.gov.uk

Average transfer times to Ashford are:

Heathrow Airport 90 minutes; Gatwick Airport 60

mins; Stansted Airport 90 mins; Dover 30 mins.

Ashford School

East Hill

Ashford

Kent TN24 8PB

14 July - 24 August 2013

150 Residential Students

120 Homestay Students

Age 10-18

Ashford

Summer School—Ashford

Bus Station

High Street

Ashford School

Bowling Centre

Train Station

Ashford School

The campus is only 2 minutes’ walk from the town

centre. The classrooms and hall are large and well

equipped. Lunch, classes and activities are all held at

the school. There is a wide range of sports and other

activities, including football, tennis, volleyball, cricket,

badminton, arts & crafts, drama & dance. The school

has a large Astroturf pitch, four tennis courts, and an

indoor swimming pool.

Ashford Study Centre is ideal for students who wish to

enjoy the Disneyland optional excursions. Other

excursions are to Canterbury, Brighton, Cambridge,

Leeds Castle and Dover Castle, with optional visits to

McArthur Glenn Outlet Centre, AMF Bowling, and to

the cinema.

Ashford Homestay was the top-rated Homestay across

all the Summer Schools in 2011 & 2012.

Homestay accommodation

Some families within walking distance of school

Most Homestays are in the desirable suburbs of

Willesborough and Kennington

Students living here will need public transport

Bus station only a 3-minute walk from school

Bus pass can be purchased on arrival

Host provides bed, breakfast, packed lunch and

dinner

Hot lunch available in school for additional fee

Students will be met on arrival by Homestay

Organiser and Hosts; some taxis may be used

where hosts do not have a vehicle

Residential accommodation

150 beds on a secure campus

Separate houses for girls and boys

Single, twin and three-bed rooms

Some en-suite and some shared bathrooms

Full board catering in large dining room with well

established summer menu

Large common rooms for relaxing during free time

Access to computer room during free time

All classes, accommodation & facilities on one site

Residential information

Weekly change of bed linen, and clothes wash

Communal areas cleaned daily

Bedrooms cleaned every weekday

Students should bring their own towels

Each house has a telephone for students to use

Breakfast 7.30—8.30am Monday to Friday

A safe for pocket money and passports only

Students are allocated to accommodation by .

1. Gender; 2. Age; 3. Requests; 4. Nationality

Students can move in from 3.00pm on arrival day

Students move out by 9.00am on departure day

Luggage storage for early arrivals/late departures

Brooke House Brabourne House

Alfred House Classroom Block

Indoor pool Astroturf

4 tennis courts 2 sports halls


Activity programme

2 evening activities for Homestay students

7 evening activities for residential students

1 full day excursion per week

1 half day excursion per week

Orientation tour in the first week

Optional excursion for groups on second Sunday

The following activities are available:

Sport: football, tennis, badminton, basketball,

netball, Frisbee, cricket, rounders, swimming

Arts & Crafts: making masks, costumes, jewellery,

posters and kites

Drama workshops

Dance workshops

Excursions

Every week there is a full day excursion by coach or

train to a well-known city, including:

London museum and sightseeing walk

Cambridge and King’s College Chapel

Greenwich Observatory and Bluewater shopping

Brighton and Sea Life Centre

Half day excursions include:

Canterbury Cathedral

Leeds Castle

Dover Castle

Optional excursions for groups

Groups can choose additional excursions, including:

London attractions

Oxford

Windsor & Eton

Thorpe Park

Greenwich

Broadstairs

Please refer to our optional

excursions handbook for more

information and group prices.


School contacts

Broadstairs Office

+44 (0) 1843 601 313

Homestay Organiser

+44 (0) 7866 063 093

Emergency (24 hrs)

+44 (0) 7957 449 956

Broadstairs town

Broadstairs enjoys an attractive combination of

coastline and countryside and is a popular holiday and

day-trip destination. Rolling hills, woodlands and

pretty villages are within easy reach, as are miles of

coast varying from sandy beaches to towering cliffs.

Broadstairs has close associations with the author

Charles Dickens, and has a lively cultural calendar

including a famous folk music festival.

London is only 90 minutes away on the high speed

train, and the beautiful city of Canterbury is just 30

minutes away.

Average transfer times to Broadstairs are:


mins; Stansted Airport 150 mins; Ashford (Eurostar

station) 30 mins.

Christ Church University

Broadstairs Campus

Northwood Road

Broadstairs

Kent CT10 2WA


75 residential students

40 Homestay students

Age 12-18

Broadstairs

University campus

Christ Church University is a modern campus with

excellent teaching and IT facilities. The campus is a

25-minute walk from the town centre and the beach.

Westwood Cross retail and leisure park is only

5-minutes’ walk away. Students’ meals, classes and

most activities will be held on the campus.

There is a lecture theatre for film nights, and there are

playing fields and a sports hall. The classrooms and

hall are all large and well equipped.

Excursions are to London, Canterbury, Cambridge and

Greenwich. On Sundays, while Homestay students

have a free day, residential students staying for 2

weeks or more will have an additional local visit or a

trip to Westwood Cross.

There are activities every evening for residential

students, and twice a week for Homestay students,

including discos, karaoke, quizzes and BBQs.

Christ Church University

Broadstairs Station

Town Centre

The beach!

Summer School—Broadstairs CCCU


Quiet residential area

Safe campus with 24-hour security

75 high-quality en-suite bedrooms on campus

6 bedrooms in each apartment

Shared kitchen and common room

Staff in the same building providing supervision

Meals in newly refurbished self-service dining hall

Packed lunch provided for all full day excursions

New cafe on site for snacks

Ideal for groups and older students enrolled on

Trinity Exam courses


Some Homestays within walking distance of school

Other families in nearby coastal towns of Margate,

Kingsgate and Ramsgate

Students staying here will need public transport

Bus pass can be purchased on arrival

Hosts provide bed, breakfast, packed lunch and

dinner

Hot lunch available in school for additional fee


Organiser and hosts; taxis may be used where

hosts do not have a vehicle



Weekly change of bed linen

Self service launderette on campus


Bedrooms cleaned once per week

Towels provided by the university

Students should bring towel for sports & swimming


Breakfast 7.30—8.30am Monday to Friday


Students are allocated to accommodation by





Activity programme








Sports are usually at the beach and include beach

volleyball, Frisbee and swimming


posters and kites

Drama workshops

Large retail and leisure centre Westwood Cross is

next to the university campus

Excursions







Canterbury and museum

Margate and bowling




London attractions

Oxford

Windsor & Eton

Thorpe Park

Greenwich

Brighton




School contacts

Broadstairs Office

+44 (0) 1843 601 313

Homestay Organiser

+44 (0) 7866 063 093

Emergency (24 hrs)

+44 (0) 7957 449 956

East Kent College

Ramsgate Road

Broadstairs

Kent CT10 1PN



Age 12-18

Broadstairs

College campus

East Kent College is in a perfect location for students

looking for a seaside town with a wealth of history. It

has recently invested heavily in new facilities and is a

town centre campus with excellent teaching and IT

facilities. The safe and secure campus is a 5-minute

walk from the town centre and a 3-minute walk from

the beach. Westwood Cross retail and leisure park is

only a 25-minute walk away and easily accessible by

local bus.

Students’ classes and most activities will be held on

the campus. Students receive a packed lunch from

their hosts each day with a hot lunch available at

college for an additional charge.

Full day excursions by coach include London,

Cambridge and Greenwich and there is a half day

excursion to Canterbury or Margate each week by

train. All students enjoy two evening activities on the

college campus each week with transport home.

East Kent College

Broadstairs Station

Town Centre

The beach!

Westwood Cross

Summer School—Broadstairs EKC

Broadstairs town

Broadstairs enjoys an attractive combination of

coastline and countryside and is a popular holiday and

day-trip destination. Rolling hills, woodlands and

pretty villages are within easy reach, as are miles of

coast varying from sandy beaches to towering cliffs.

Broadstairs has close associations with the author

Charles Dickens, and has a lively cultural calendar

including a famous folk music festival.

London is only 90 minutes away on the high speed

train, and the beautiful city of Canterbury is just 30

minutes away.

Average transfer times to Broadstairs are:


mins; Stansted Airport 150 mins; Ashford (Eurostar

station) 30 mins.

Location and facilities

The college is located in a quiet residential area

5-minute walk from Broadstairs high street

3-minute walk from the beach

Excellent transport links to the rest of the UK

Beautiful and historic seaside town, much-loved by

Charles Dickens

12 classrooms with interactive whiteboard, CD,

DVD & TV

Large hall for performances and activities

Computer room with internet access

Specialist rooms for art

Drama theatre

Safe, enclosed campus with outdoor space for

breaks



Other families in nearby coastal towns of Margate,

Kingsgate and Ramsgate

Students staying here will use public transport

Weekly bus pass £12-£15, not included in fees

Hosts provide bed, breakfast, packed lunch and

dinner

Hot lunch available in college for an additional fee




Viking Bay

Broadstairs Town Centre


East Kent College

Activity programme

2 evening activities per week

1 full day excursion per week by coach

1 half day excursion per week by train




Sports are usually at the beach and include beach

volleyball, Frisbee and swimming


posters and kites

Drama workshops

Large retail and leisure centre Westwood Cross is

easily accessible by local bus

Excursions






Half day excursions by train include:

Canterbury and museum

Margate and bowling




London attractions

Oxford

Windsor & Eton

Thorpe Park

Greenwich

Brighton




School contacts

Cambridge Office

+44 (0) 1223 364 140

Homestay Organiser

+44 (0) 1223 236 308

Emergency (24 hrs)

+44 (0) 7957 449 956

The city of Cambridge

Cambridge boasts one of the world’s greatest

universities and a wealth of history and architecture.

It is a lively student city with numerous museums and

art galleries. The heart of Cambridge is King’s Parade,

a majestic street with shops on one side and the wide

expanse of King’s College and its magnificent chapel

on the other. Parallel to King’s Parade, on the other

side of King’s College, is a continuous stretch of

riverside gardens and lawns linking some of the

colleges, known as The Backs. Central London is only

an hour away by train, and the cathedral cities of

Norwich and Ely are also close by.

Average transfer times to Cambridge are: Heathrow

Airport 120 minutes; Gatwick Airport 150 mins;

Stansted Airport 45 mins; Luton Airport 90 minutes.

The Perse School

Hills Road

Cambridge

CB2 8QF



Age 10-18

Cambridge

The Perse School

This is a prestigious private school situated just

outside the city centre in the Hills Road area of

Cambridge, close to the train station and Cambridge

Leisure Park. The city’s main attractions are just a 25-

minute walk away.

The school has excellent sports facilities and students

will love the open space and games available. Sports

include football, tennis, basketball, cricket, rounders,

table tennis and badminton.

A weekly bus pass and hot lunch at school are

included in the course fees for all students.

Full day excursions include London, Canterbury and

Oxford with half days to Ely, Audley End and

Peterborough. There are also visits to King’s College,

to the museums, and punting on the River Cam.

There are two evening activities per week including a

disco for all students and transport home.

The Perse School

City Centre

Summer School—Cambridge

Location and facilities

The school is located in a quiet residential area

25-minute walk to Cambridge city centre

5-minute bus ride from school to bus station


DVD & TV



Excellent sports facilities: sports hall, 2 astroturfs,

tennis courts, basketball court, extensive playing

fields for outdoor games

Drama theatre

Safe, enclosed campus with ample outdoor space

for breaks



Other families in neighbouring villages of

Impington, Cherry Hinton and Girton

Students staying here will need a weekly bus pass

(£12-£15), which can be purchased on arrival

Hosts provide bed, breakfast and dinner every day,

plus lunch at weekends

Weekdays—hot lunch at school included in fees




Playing fields

Astroturf

Classrooms

Hall & dining hall

Tennis & basketball

Coach pick up & drop off

Bus stop

Office

To city centre


Excursions




Canterbury and the cathedral

Oxford and Oxford Castle

Half day excursions by coach include:

Audley End

Ely and the cathedral

Peterborough

Mountfitchet Castle

Activity programme

2 evening activities per week







netball, Frisbee, cricket, rounders


posters and kites

Drama workshops

Dance workshops

Local visits

Students will have an orientation tour of Cambridge

on their first day, including a visit to King’s College.

Other optional local visits include punting, the Scott

Polar, Fitzwilliam, and Zoology Museums, and

Cambridge leisure centre with bowling and cinema.




London attractions

Oxford

Windsor & Eton

Thorpe Park

Greenwich

Stratford




School contacts

Canterbury Office

+44 (0) 1227 762 550

Homestay Organiser

+44 (0) 7903 674 599

Emergency (24 hrs)

+44 (0) 7957 449 956

The city of Canterbury

Situated in the Garden of England, Canterbury is

internationally famous for its two World Heritage

sites, including the magnificent cathedral. It is home

to three universities with more than 45,000 students

from all over the world. The pedestrian-friendly city

centre is a safe environment where you can find

everything you need, from English books, magazines

and CDs, to the latest fashions.

London is just an hour away by high speed train, and

the coastal towns of Folkestone and the increasingly

fashionable Whitstable are close by.

Average transfer times to Canterbury are:


mins; Stansted Airport 120 mins; Luton Airport 150

mins; Ashford (Eurostar station) 30 mins.

Arnett House

Hawks Lane

Canterbury

Kent CT1 2NU

16 June - 25 August 2013

250 students

Age 10-18

Homestay only

Canterbury

Canterbury Study Centre

The school is located in the heart of the city, where

our main building, Garden House, dates back to 1625,

and is the oldest brick building in Canterbury. Parents

who come to Canterbury with their children can study

at Canterbury Christ Church University, just a 10-

minute walk away.

Excursions are to London, Brighton, Cambridge, Leeds

Castle, Dover Castle, Bowling in Ashford, Whitstable

beach, and Howletts Wild Animal Park. There are local

visits to the cathedral, the Canterbury Tales Museum,

Westgate Towers Museum, and a peaceful river tour.

There are evening activities twice a week including

the ever-popular disco, plus karaoke nights, quizzes

and film nights.

Most hosts live within walking distance of the school,

but some students may need to use public transport.

A weekly bus pass can be purchased on arrival.

Concorde: Garden House

Concorde: Arnett House

Cathedral

East (train) Station

Summer School—Canterbury Study Centre

Bus Station


Mostly near the city centre or just outside the city

walls in Wincheap, St .Stephen’s or St. Peter’s.


Other families in neighbouring villages of Sturry

and Blean with easy access to the school by bus

Students staying here will need a weekly bus pass

(£12-£15), which can be purchased on arrival

School is a 2-minute walk from the bus station

Bed, breakfast and dinner with hosts, plus a

packed lunch



hosts do not own a vehicle

All families accommodate students year round

The school

Canterbury Study Centre is located in 3 separate

buildings in the city centre, all within 2 minutes’ walk

of each other and our Head Office. There are 25

classrooms, all recently refurbished.

City centre location

1-minute walk to shops

3-minute walk to cathedral

Located at our Head Office and year-round school

Common rooms, and computer room with WIFI

Ideal for Cambridge or Trinity exam courses

Sports facilities in nearby leisure centre

Head Office

Junior Classrooms

Garden House

Hall

Senior Classrooms


Shopping Centre

Excursions

Every week there is a full day excursion by coach to a

well-known city, including:



Brighton and the Sea Life Centre



Dover Castle

Ashford Bowling

Whitstable

Activity programme

2 evening activities including transport home






Sport: football, badminton, basketball, Frisbee,

swimming and rounders


posters and kites

Local visits

Students have an orientation tour of Canterbury on

their first day plus a visit to the cathedral. Other local

visits include a river tour, the Museum of Canterbury,

Westgate Towers and the Canterbury Tales Museum.

Leeds Castle

Howletts Wildlife Park




London attractions

Oxford

Windsor & Eton

Thorpe Park

Greenwich

Broadstairs




School contacts

Kent College Office

+44 (0) 1227 784 253

Homestay Organiser

+44 (0) 7903 674 599

Emergency (24 hrs)

+44 (0) 7957 449 956

Kent College

Whitstable road

Canterbury

Kent CT2 9DT



Age 8-18


Age 12-18

Canterbury

Kent College

The school is located in a grand building that dates

back to 1855. It is set in 25 hectares of land

overlooking the city centre and cathedral. Students

have all the benefits of being in historic Canterbury

while enjoying the on-site facilities within the safe and

secure school grounds. The sports facilities are

excellent and make this an ideal centre for children of

all ages.

Excursions are to London, Brighton, Cambridge, Leeds

Castle, Greenwich, and bowling in Ashford, and there

are local visits to the cathedral and other Canterbury

attractions.




Residential accommodation is all on site at the school,

and Homestay accommodation is in the nearby

seaside town of Whitstable, with transport provided.

Summer School—Canterbury, Kent College

The city of Canterbury

Situated in the Garden of England, Canterbury is

internationally famous for its two World Heritage

sites, including the magnificent cathedral. It is home

to three universities with more than 45,000 students

from all over the world. The pedestrian-friendly city

centre is a safe environment where you can find

everything you need, from English books, magazines

and CDs, to the latest fashions.

London is just an hour away by high speed train, and

the coastal towns of Folkestone and the increasingly

fashionable Whitstable are close by.

Average transfer times to Canterbury are:


mins; Stansted Airport 120 mins; Luton Airport 150

mins; Ashford (Eurostar station) 30 mins.

Cathedral

City Centre

Kent College


Prestigious boarding school in Canterbury

150 beds on secure campus

Separate houses for girls and boys

Full board catering in large dining room



All classes, dining, accommodation and facilities on

one site


Homestays are located in the nearby seaside town

of Whitstable

Students will travel to school by bus (20 minutes)

Bus stop outside the school

Bus pass included in course fees

Host provides bed, breakfast, and dinner

Hot lunch in school included in course fees





Bed linen changed weekly

Clothes washed weekly


Bedrooms cleaned once a week

Students should bring a towel for sport/swimming


Breakfast 7.30—8.30am, earlier on excursion days







Girls’ House

Boys’ House Boys’ House

Girls’ House Common Room

Main Entrance

Girl’s Bedroom

Boy’s Bedroom


Whitstable—houses on the seafront

Activity programme



3 full day excursions over 2 weeks


Full programme from breakfast to bedtime

1 local visit each week to Canterbury city centre



netball, Frisbee, cricket, rounders


posters and kites

Drama workshops

Dance workshops in studio

Small farm with animals and petting area for young

students

Excursions




Cambridge and King’s College



Sports Hall Sports Fields

Classroom Dance Studio Small Farm Astroturf




London attractions

Oxford

Windsor & Eton

Thorpe Park

Greenwich

Broadstairs




School contacts

Folkestone Office

+44 (0) 1303 252 873

Homestay Organiser

+44 (0) 7946 652 927

Emergency (24 hrs)

+44 (0) 7957 449 956

Folkestone town

One of the sunniest seaside resorts in England,

Folkestone is enormously popular with Concorde

students. Situated on the south coast, the town has a

vibrant shopping centre and weekly market, a

colourful harbor, and soft sandy beaches with

excellent views to France. The cathedral city of

Canterbury is only 30 minutes away, and London can

be reached in just over 1 hour 40 minutes by coach or

train. Folkestone’s proximity to the Channel Tunnel is

turning it into a cosmopolitan gateway to continental

Europe.

Average transfer times to Folkestone are: Heathrow

Airport 120 minutes; Gatwick Airport 90 mins;

Stansted Airport 150 mins; Luton Airport 160 mins;

Ashford (Eurostar station) 20 mins.

K College

Shornecliffe Road

Folkestone

Kent CT20 2TZ


150 students

Age 10-18

Homestay only

Folkestone

K College

K College is a modern campus with large classrooms

and excellent facilities including a gym, a dance studio

and two coffee shops. It is situated in a quiet

residential part of town but is only a 10-minutes walk

from the town centre.

Sports activities include swimming, badminton and

basketball at the leisure centre, and nearby Radnor

Park is great for football and team games. There is

even a Ski Slope just round the corner! Excursions are

to London, Brighton, Cambridge, Canterbury, Leeds

Castle, Dover Castle, bowling in Ashford, and Howletts

Wild Animal Park.

There are evening activities twice a week, including

the ever-popular disco, plus karaoke nights, quizzes

and film nights.

Most hosts live within walking distance of the school,

but some students may need to use public transport.

A weekly bus pass can be purchased on arrival.

K College

Town Centre

The Leas

Beach

Bus Station

Train Station

Summer School—Folkestone


Mostly within easy walking distance in Folkestone

& Radnor Park

Some families in nearby Cheriton, a short bus

journey away

Bus-stop outside the college

Weekly bus pass £12-£15, can be purchased on

arrival

Bed, breakfast and dinner with Homestay, plus a

packed lunch



hosts do not drive

The campus

Modern college campus in quiet residential area



DVD & TV


Dance studio

Leisure centre and swimming pool nearby

Radnor Park nearby for free time and activities

High street is a 15-minute walk away

The beach and The Leas only 10-minute walk away

Refectory and coffee shop on site for snacks

Sports Centre

Train Station

Town Centre

The Beach The Leas

K College

Radnor Park


Excursions







Half day excursions by coach include:

Dover Castle

Ashford Bowling

Canterbury

Activity programme

2 evening activities with transport home

1 full day excursion per week by coach

1 half day excursion per week by coach



The following activities are available

Sport: football, badminton, basketball, Frisbee,

swimming, rounders


posters and kites

Leeds Castle

Howletts Wildlife Park




London attractions

Oxford

Windsor & Eton

Thorpe Park

Harry Potter Studios

Broadstairs




School contacts

Greenwich Office

+44 (0)

Homestay Organiser

+44 (0)

Emergency (24 hrs)

+44 (0) 7957 449 956

Greenwich

Greenwich has a wealth of history and heritage

including the Royal Palace, the Royal Observatory, the

Cutty Sark, the National Maritime Museum and of

course the Greenwich Prime Meridian where, in 1884,

0°Longitude was established to set a standard for

international time and navigation. Greenwich is home

to a UNESCO World Heritage Site which includes the

Queen’s House, designed by Inigo Jones in 1616, and

the Old Royal Naval College, designed by Sir

Christopher Wren between 1696 and 1712. As well as

the historical connections Greenwich is also an

excellent location for shopping and has easy access to

central London via the London Underground and

Docklands Light Railway.

Average transfer times to Greenwich are:


mins; Stansted Airport 50 mins; Luton Airport 90 mins;

London St. Pancras (Eurostar station) 30 mins.

Old Royal Naval College

King William Walk

London

SE10 9NN


150 students

Age 12-18

Residential only

Greenwich

Old Royal Naval College

Our summer school is located in Queen Anne Court,

one of the four buildings that make up the Old Royal

Naval College. This is now part of the University of

Greenwich, and, while the exterior of the building

remains traditional, the inside has been transformed

to provide modern learning facilities.

It is a fantastic location. To get to school from their

accommodation, right in the centre of Greenwich,

students have a 4-minute walk along the River

Thames. All bedrooms are single en-suites and the

accommodation is of a very high standard.

The focus of the activity and excursion programme is

London and its attractions. Students will visit central

London on 4 afternoons per week and entry tickets to

many of the attractions are included in the fees.

Summer School—Greenwich (London)

Town Centre

Residence Old Royal

Naval College

DLR Station


Cutty Sark Residence

150 beds in secure university residence

Separate flats for girls and boys

All single study bedrooms with en-suite bathrooms

4-7 bedrooms plus common room per apartment

Perfect location in the centre of Greenwich

1-minute walk to shops

4-minute walk along River Thames to school

Old Royal Naval College / University of Greenwich

Full board catering in Queen Mary Dining Room



All facilities on one UNESCO World Heritage Site


This is a residential centre only. For Homestay please

try a company such as www.hosts-international.com





Bedrooms cleaned once a week

Students should bring a towel for sport/swimming

Telephone in the foyer for students to call home


There is a safe for pocket money and passports

only. Our insurance does not cover other items






Lost keys are charged at £40 (no deposit)

No cooking allowed, but kettle and microwave

available for drinks and snacks

Vending machines in foyer

Common Room in Queen Anne Court

En-suite study bedroom

Cutty Sark Residence

Computer Room in Queen Anne Court


Activity programme

1 full-day excursion by coach each week

4 half-day excursions per week to central London

by Underground and DLR, including entry tickets

1 local visit in Greenwich per week

7 evening activities per week either on campus or

in central London

Orientation tour in the first week including Cutty

Sark, Greenwich Observatory or National Maritime

Museum


Ideal centre for exploring London

Experienced staff with knowledge of London

Visits include Tower Bridge, River Thames Tour,

British Museum, London Eye, St. Paul’s Cathedral,

Houses of Parliament, Science Museum, Oxford

Street, Piccadilly Circus, Trafalgar Square, Hyde

Park, Buckingham Palace, the National Gallery and

many more...

West End show ‘The Lion King’ included for all

students staying for 2 weeks or more.

Excursions




Canterbury and the cathedral





London attractions

Windsor & Eton

Thorpe Park


Brighton




School contacts

Rochester Office

+44 (0) 1634 830 801

Homestay Organiser

+44 (0) 1634 353 616

Emergency (24 hrs)

+44 (0) 7957 449 956

The city of Rochester

Within easy reach of London, Rochester has always

been an important commercial maritime centre and

has long been associated with the famous author,

Charles Dickens. Rochester Castle, which dates from

1127, is a dramatic landmark on the banks of the River

Medway. It stands next to the cathedral, which is

England’s second oldest and a glorious, inspirational

building that overlooks the school grounds.

London is only half an hour away by train, and the

cathedral city of Canterbury is close by.

Average transfer times to Rochester are:


mins; Stansted Airport 75 mins; Luton Airport 90 mins;

Ashford (Eurostar station) 30 mins.

King’s School

St Nicholas House

King Edward Road

Rochester

Kent ME1 1UB




Age 10-18

Rochester

King’s School

The school is the second oldest in the UK. The campus

is in the cathedral precincts and just a 3-minute walk

from the castle and the high street. This is an ideal

centre for students who enjoy sports as there is a

large playing field on site for football, volleyball and

rounders. There is also a hall for basketball and

badminton, an outdoor tennis court, and a modern

indoor swimming pool.

Excursions are to London, Brighton, Cambridge,

Canterbury and Windsor, and there are local visits to

the castle and cathedral.




Residential accommodation is at the school and at

UCA, a university college residence.

Most Homestays are within walking distance of the

school.

King’s School

UCA

Castle

Cathedral

Town Centre

Summer School—Rochester



Most Homestays are in Strood & Chatham, part of

the Medway Towns

Some students will need public transport—bus

pass included in fees

Host provides bed, breakfast and dinner; hot lunch

in school included in fees





At King’s School

Girls’ House: 24 beds, twin rooms, en-suite

bathrooms and common room

Boys’ House: 35 beds in single, twin and some

triple rooms, with shared bathrooms and 2

common rooms with pool table and table tennis

Priority given to younger students and individuals

At UCA campus

100 single study bedrooms with en-suite

bathrooms

6 bedrooms and common room in each apartment

Some rooms with views over River Medway

15-minute walk to school, accompanied by

Concorde staff

All meals, classes and activities at King’s School

All residences are close to city centre and include:

Full board catering in large dining room







Bedrooms cleaned on weekdays

Students should bring towels











Girls’ residence at King’s School

Boys’ residence at King’s School

UCA residence

Activity programme



3 full day excursions by coach in 2-week period

London excursion by train every Saturday



1 local visit each week in Rochester city centre

‘Medway Mile’ mini-marathon in week 3



netball, Frisbee, cricket and rounders


posters and kites

Drama workshops

Excursions






Brighton and Sea Life Centre




London attractions

Oxford

Windsor & Eton

Thorpe Park


Broadstairs




School contacts

Worcester Office

+44 (0) 1905 427 027

Homestay Organiser

+44 (0) 7971 212 404

Emergency (24 hrs)

+44 (0) 7957 449 956

The city of Worcester

Worcester is a thriving city in the very heart of

England. Its magnificent cathedral dates back to 1084.

Worcester is famous for its mix of heritage and

excellent shopping facilities in the ancient city centre

streets, and is an important location for English

cricket, hockey and rugby. It is still famous for Royal

Worcester porcelain and Lea & Perrins Worcestershire

Sauce!

Birmingham, England’s second city, is only 30 minutes

away by train, and the beautiful rolling hills and pretty

villages of the Cotswolds are just a few miles away.

Average transfer times to Worcester are: Heathrow

Airport 130 minutes; Birmingham Airport 60 minutes;

Bristol Airport 90 minutes.

University of Worcester

Henwick Grove

Worcester

WR2 6AJ




Age 12-18

Worcester

The University of Worcester

Worcester’s university is the fastest growing

university in Britain and is set in a beautiful woodland

location on the edge of the city. The city centre is just

a short walk away, across the River Severn.

The campus has excellent facilities including modern

classrooms, computer rooms, drama theatres, dance

studios and a sports hall. It also has Astroturf pitches

for football and hockey, two basketball courts, and

other large sports fields. The Students’ Union building

is brand new. The Worcester centre was rated best by

Concorde students for on-site facilities in 2012.

All of the afternoon and evening activities take place

on the campus. Excursions are to London, Bath, Bristol

and Oxford, and there are local visits to the cathedral

and other attractions.

City Centre

University of Worcester

Summer School—Worcester


Located in quiet residential area

Safe campus with 24-hour security

150 single study bedrooms with wash basin

6 bedrooms per apartment plus 2 toilets and

shower rooms

Shared kitchen and common room

Staff in the same building providing supervision

All meals in self-service dining hall and marquee

Packed lunch for full day excursions

New cafe on site for snacks

Ideal for groups and older students enrolled on

Trinity Exam courses



Other families in Henwick, Cherry Orchard and

Lowerwick

Students staying here will need public transport—

weekly bus pass included in fees

Hosts provide bed, breakfast and dinner; hot lunch

at school included in fees




University accommodation




Self service launderette on campus


Bedrooms cleaned once per week

Towels provided weekly

Students should bring a towel for sports










Activity programme







The following activities area available:

Sport: basketball, tennis, football, Frisbee,

badminton, table tennis

Arts & Craft: making masks, costumes, jewellery,

posters and kites

Drama workshops in theatre

Dance workshops in studio

Excursions





Bath including Bath Abbey and Roman Baths


Hereford and the cathedral

Cadbury World

Great Malvern

Stratford-upon-Avon




London attractions

Windsor

Thorpe Park


Birmingham




Booking an optional excursion

The standard Summer School programme for any

given week includes one or more half-day or full-day

excursions. You can download the full weekly

programmes from the Junior Courses page on our

website www.concorde-int.com. Each centre has a

different programme so please look at these carefully.

For groups wishing to change or add to any of these

excursions for the week/s you have booked, the

optional excursions handbook offers some ideas.

Please note that if you add to or change one of the

standard excursions there will be an additional

charge, which you will find in the handbook. There are

no deductions for standard activities or excursions

that you do not take.

Groups should inform us well in advance if they wish

to change an excursion so that we can make all the

necessary arrangements. Individual students cannot

change their programme.

Disneyland Paris

In association with GTS Tours we offer a three-day

excursion to Disneyland Paris that includes travel,

hotel accommodation and entry to Disneyland. There

is a full day in Paris, so there is plenty of time for

sightseeing and shopping.

This excursion needs to be booked well in advance, so

please contact us for more information and prices.

Please note that students and Group Leaders need a

passport or visa that allows them to visit France.

Destinations

Our optional excursions handbook gives more details

about visits to the following destinations and more:

Ashford

Bath

Brighton

Bristol

Cambridge

Canterbury

Dover Castle

Greenwich

Hastings

Also, look out for the new Warner Bros Studios Harry

Potter experience and please do ask about any other

locations.

Travel costs

Prices for optional excursions depend on the size of

coach required by the group, and each coach size has

a fixed price. The price quoted for an excursions is

therefore based on the price of the coach not on the

number of seats taken. If a group is smaller than 20

students it can be often be cheaper, and in many

cases quicker, to go by train.

Howletts Wild Animal Park

Leeds Castle

London

Oxford

Rochester

Stratford-upon-Avon

Thorpe Park

Warwick Castle

Windsor & Eton

Optional Excursions

Locations

Concorde International has excellent relationships

with a number of specially selected state secondary

schools throughout Kent (Ashford, Canterbury,

Folkestone, Rochester, Whitstable) and in Cambridge.

How Buddy Programmes work

For groups of students aged 12-16

September to July (Term-time only)

Our unique Buddy Programme offers students a

fantastic opportunity to experience life in a British

state school, attending regular classes (such as

science, history or maths) alongside a ‘buddy’ with

whom they share the school day—classes, lunch and

break times, sports afternoons, and any extra-

curricular activities.

The ‘buddy’ will not usually be a member of a

student’s host family, but will be specially selected by

the school staff from among a group of enthusiastic,

motivated pupils who have chosen to be part of the

Buddy Programme. Students and buddies are paired

(one-to-one) for the duration of the programme,

often resulting in friendships that last well beyond the

flight home.

Each buddy school has a liaison officer who will assist

the accompanying Group Leader during the

programme, and a Concorde International member of

staff will be available at all times.

You can choose between two types of Buddy

Programme. In a ‘Buddy Only’ programme, students

spend the whole school day with their British buddies.

In a ‘Buddy Plus’ programme, students spend the

mornings in EFL classes - at the school, but with

Concorde teachers - and then the rest of the school

day, from lunchtime onwards, with their buddies.

Buddy Programmes

Cambridge

Kent

Accommodation

Most Homestay families are within walking distance

of the school but some students will need to travel to

and from school by bus. Students will have breakfast

and dinner at home, and on school days a hot lunch

with their English buddy. Packed lunches will be

provided for excursions.

Activities and excursions

It is possible to include a number of excursions to

famous locations, such as London, Cambridge,

Brighton, Canterbury and Oxford. It is also important

to experience the local attractions and cultural history

in your chosen location, so when making your booking

please ask us for some suggestions and prices.

Integration

Students should have an English language level

equivalent to CEF Level B1 (Intermediate) or higher in

order to benefit from the experience and integrate

effectively. Students with a lower level should enrol

on the ‘Buddy Plus’ programme in order to prepare

for the integrated classes.

Groups should be of mixed age in order to limit the

number of international students in each class.

Students will be expected to follow the school rules,

which may differ from their school at home, and to

wear their own school uniform.

Buddy Programmes


Most students stay with host families who live within

walking distance of the school. Some students will

need to travel to and from school by bus. Students

will have breakfast and dinner at home and are

provided with a packed lunch. Our hosts welcome

students throughout the year and are experienced

with children and students of all ages.

Activities and excursions

It is possible to include a number of excursions to

famous locations, such as London, Cambridge,

Brighton, Canterbury and Oxford.

It is also important to experience the local attractions

and cultural history in your chosen location, so when

making your booking please ask us for some

suggestions and prices or see our optional excursions

handbook.

Bespoke programmes

In addition to the summer programme, we welcome

school groups to Canterbury Study Centre throughout

the academic year.

With the year-round study courses we offer a truly

personalised, tailor-made service. With our assistance

you can design your programme to suit your

requirements and help your students make the most

of their new and exciting learning experience.

Courses can be designed to complement your school

curriculum. We offer exam preparation courses and a

variety of stimulating academic programmes on

themes such as British Culture, the environment and

tourism. In addition to the EFL classes, a programme

of activities, visits and excursions can be included to

give your students the best possible experience during

their stay. Courses can be for a few days or up to six

weeks.

Trinity exams and PON groups

We are a registered Trinity GESE centre and welcome

groups who want to study for, and take, the Trinity

examination with us.

We welcome PON Groups from July to October and

are happy to work with you to put together a specific

programme of study, activities and excursions. We

also offer residential courses for PON groups. Please

enquire about dates and availability.

Year-round Study Groups

Concorde International’s responsibilities

Brochures, booking forms and agents’ tariffs

Each year we will send you, in such quantities as you

require, a supply of our literature in order to assist

you in selling our courses. If you require further

supplies you can request them at any time. Orders

are normally dispatched the same day.

Group options for summer schools

We are happy to accept provisional bookings for

groups, subject to availability, without a deposit. The

booking will expire at the end of February, or when

the spaces are lost to another agency that has paid a

deposit. We confirm bookings only on receipt of a

non-refundable deposit of £100 (GBP) per student.

Names should be sent to us at least 30 days prior to

arrival. Normal visa regulations still apply.

Enrolments

On receipt of the completed enrolment form we will

send you joining instructions and written

confirmation of the booking. We will issue you with

an invoice, which will be addressed to you and will be

the Nett price due to us unless otherwise agreed. We

expect our payment terms to be adhered to, and will

not hold places for which payment is overdue. We

will normally send you Homestay details 7–10 days

prior to the client’s arrival.

Conduct of courses

We conduct our courses and any incidental services

to the highest standard in accordance with British

Council and ENGLISH UK requirements and

guidelines. Your written feedback (positive or

negative) on any aspect of our services is always

welcome. Day-to-day questions or problems can be

raised with your normal company contact. Matters of

a personal, serious or confidential nature should be

addressed, in writing, to the Managing Director.

Agent responsibilities

Advertising our courses

To clearly and honestly promote our courses to

clients, and not to make claims on our behalf that are

not part of our advertised services or course content.

There are occasions when we are able to respond to

special requests but these should be agreed with us

prior to your confirmation with the client.

Sending information to Concorde

To ensure, in order to comply with British Council

regulations, that we receive, before the stated

deadline, full and accurate information about

students’ names, dates of birth, travel arrangements,

and medical or dietary requirements.

Insurance

To ensure insurance cover has been arranged for all

students. We strongly recommend that students take

out full insurance for the period of their stay.

Concorde International cannot be held responsible for

any costs incurred by students who are not properly

insured. Please see pages 6 and 7 for more

information.

Payment

To adhere to the published payment terms.

Leaders

To ensure accompanying Group Leaders are fully

aware of their role and follow the guidelines we set

out for leaders. Please see page 8 for more

information and ask us for a copy of the Group Leader

Handbook once your booking is complete.

Flight details

To provide flight details well before the flight date.

We reserve the right to make an additional charge if

these details are missing or not provided in good time.

We also reserve the right to charge an additional fee

for transfers at unsociable hours.

Code of Practice

Commission rates

Junior summer courses

We pay commission on the individual package price

only. Commission on supplements and optional extras

may vary. Group bookings are invoiced at the agreed

Nett rate.

Payment of commission

In the event of your client paying gross fees directly to

Concorde International we shall account to you for

commissions earned according to our tariff rates or by

mutual agreement at the end of each quarter, on 20

March, June, September and December. We pay such

amounts Nett of bank charges to your designated

account, or hold them as a credit on your account if

preferred. In the event of any overdue balances this is

held against the unpaid account. All commissions are

inclusive of VAT if this applies.

Extensions

When students extend their stay or upgrade their

course to one of a higher price, we shall account for

commission at that time and credit the additional

amounts quarterly as above on receipt of the

relevant payment. Should any such changes

necessitate an adjustment to the original invoice we

will keep you fully informed.

Referrals

If a student approaches us directly and quotes you as

the source through which they learnt about Concorde,

or if we become aware in any other way that you

introduced the student to us, we will pay commission

to you as if they were one of your clients.

Cancellations

Cancellations must be made in writing. Fees will be

retained according to when notice is received: £100

retained for 30 days’ notice; one week’s course fees

retained for between 8 and 29 days’ notice; full

course fees retained for 7 days’ notice or less.

If Concorde International has to cancel, change or

curtail a course, we will offer a reasonable alternative

course and accommodation, or refund fees for the

hours of tuition or accommodation that are lost.

Refund requests

Refund requests must be submitted to Concorde

International and will be considered by both Concorde

International and the agent. We will advise agents of

any request that may affect their commission.

If a visa has been refused please forward a copy of the

refusal notice. Deposits will not be refunded without a

refusal notice.

Deposits and payment of the balance

The non-refundable deposit of £100 (GBP) per student

must be paid for the exact number of places to be

reserved. This is a deposit per place and not a sum on

account, so if, for example, 50 places are booked and

only 30 places are confirmed, 20 deposits are lost.

No places are secure without a deposit. Final payment

should be sent at least 30 days prior to a student’s

arrival. If we do not receive the balance on time, your

course, accommodation and transfers may be

cancelled. Any deposits paid will be lost.

Terms and Conditions

Insurance

Concorde International cannot be held responsible for

any costs incurred by students who are not properly

insured.

Refunds

Refunds are NOT given in the following instances:

If services are not used or are cancelled by clients

on arrival or during the programme.

In the case of late arrival, early departure, illness,

accident or absence of any kind, or of the

expulsion or suspension of a student due to

antisocial or disruptive behaviour.

For cancellation or failures due to factors beyond

the school’s control, such as airline cancellations,

war, riot, global pandemic or any “Act of God”

such as a natural disaster or volcano.

If a group, or a student in a group, having paid a

deposit, is refused a visa to travel, the deposit will be

refunded on receipt of the refusal papers.

Legal constraints

Any event beyond our control, such as a natural

disaster, ‘Act of God’, terrorism, or security alert is

deemed to be force majeure.

We reserve the right to refuse admission or to dismiss

a student for misconduct or non-attendance. We

reserve the right to expel the student, at their own

expense, and with no refund of fees paid. Students

must pay for any malicious damage caused to

property in their accommodation or on the school

premises.

Concorde International will not be responsible for any

injury to or by students or to any third party other

than our common law legal liability in respect of

negligent acts on our part. In no circumstances will we

be responsible for consequential losses irrespective of

how they are caused.

Any disputes will be settled under the current laws of

the United Kingdom.

Student behaviour and discipline

Concorde International expects students to adhere to

the school rules as explained on page 9, ‘Information

for Parents’. Where a student has behaved badly and

we decide to send the student home this will be at the

parents’ expense.

If a student needs to be sent home we will endeavour

to contact you, the agent, first, to explain the

situation and to provide you with the information you

need. We may ask you to assist with the repatriation

of the student or we may liaise directly with the

parents depending on the severity of the incident and

the timescale involved.

It is important that you clarify this policy with parents

and that they understand that neither you nor

Concorde International is liable for any refund of

course fees or expenses as a consequence of the

student’s expulsion.

Child Protection Policy

In conjunction with the British Council and Young

Learners English UK, Concorde International operates

its own Child Protection Policy, which all staff and

Group Leaders must adhere to. A copy is available on

request.

Terms and Conditions

Transfers

Shuttle service

Concorde operates a shuttle bus service every Sunday

and Wednesday in July and August from Heathrow,

Gatwick and Stansted airports to our centres in

Ashford, Broadstairs, Cambridge, Canterbury,

Folkestone, Greenwich and Rochester. There is no

shuttle to or from Worcester.

The service runs between 07.00 and 21.00. Depending

when the majority of our groups arrive or depart,

there may be a waiting period of up to 4 hours.

Groups on flights scheduled to arrive before 07.00 or

after 21.00, or depart before 09.30 or after 22.00, can

only be accepted by prior agreement in writing at

least 30 days before arrival. Significant extra costs will

apply, which we will agree with you in writing.

We must receive flight details at least 14 days before

arrival or we cannot guarantee a transfer. If we

receive incorrect flight details we cannot be held

responsible for transfer delays, and you will incur

extra costs if we have to change your transfer

arrangement at short notice. Typically, you would be

charged taxi rates.

Please see Page 5 regarding the arrival and departure

of unaccompanied children.

To Ashford, Canterbury or Rochester

1-3 Passengers 4-6 Passengers

London Heathrow £130/£240 £150/£280

London Gatwick £120/£220 £140/£260

London Stansted £130/£240 £150/£280

London Luton £150/£280 £175/£330

London City Airport £110/£216 £132/£260

Ashford International* £50/£96 £82/£160

Dover Seaport £50/£96 £82/£160

Central London Hotel £120/£220 £140/£260

For Broadstairs or Folkestone add £10 per vehicle

*Taxi from Ashford International to Ashford School £10 one-way

To Worcester 1-3 Passengers 4-6 Passengers


London Gatwick £190/£360 £210/£400


London Luton £150/£280 £170/£320

Birmingham Airport £70/£120 £90/£160

Bristol Int’l Airport £120/£220 £150/£280

To Cambridge 1-3 Passengers 4-6 Passengers


London Gatwick £140/£260 £200/£380


London Luton £75/£140 £100/£180


Taxi service

On days other than Wednesday and Sunday, and on

any day between 21.00 and 07.00, we provide a

transfer service by taxi only. Individuals and small

groups can, if they prefer, choose this service at any

time on any day to avoid waiting for the shuttle bus.

You will be charged the taxi rate at the time of

booking, or the difference between the shuttle and

taxi rates if the transfer has already been paid for.

To Greenwich 1-3 Passengers 4-6 Passengers


London Gatwick £125/£230 £140/£260


London Luton £135/£250 £150/£280


£58.00 One-way, per person

Shuttle bus price

Taxi prices

Single/return price, per taxi

Contacts

Concorde International

24-hour Emergency Number

Phone: 0044 7957 449 956

Concorde International Head Office

Phone: 0044 1227 451 035

Fax: 0044 1227 762 760

Email: [email protected]

Web: www.concorde-int.com

Checklist

Tasks for agent to carry out:

Promote the courses

Send out all the necessary information

Make sure students have insurance

Information and documentation to send to Concorde

International:

Enrolment form

Deposit for each student

Student details

Flight details

Final balance at least 30 days prior to travel

Documentation to send to Group Leaders:

Group Leader Handbook

‘Information for Group Leaders’ (page 8)

Documentation to send to parents:

Joining Instructions (see pages 10-12)

Centre information (see pages 15-44)

Booking conditions (pages 4-5)

‘Information for Parents’ (page 9)

‘Consent to Travel’ form

Contact and Checklist

Notes

Concorde International, Hawks Lane, Canterbury, Kent CT1 2NU, England Phone: 0044 1227 451035; Fax: 0044 1227 762760

Email: [email protected]; Web: www.concorde-int.com

agents handbook 2013 (for email attachment) (1)

Documents