agenda item report · 2015. 1. 9. · 300 learners achieving ecdl, advanced ecdl, equalskills or...

NORTH LANARKSHIRE COUNCIL

AGENDA ITEM no.^--.^.- REPORT

To: POLICY & RESOURCES COMMITTEE Subject: NORTH LANARKSHIRE COUNCIL DRAFT PERFORMANCE PLAN 2007-

From: CHIEF EXECUTIVE

p: 19 March, 2007 I Ref: GWIAF

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Purpose of Report

This report seeks Committee approval for the draft Performance Plan 2007-2008, attached as appendix 1.

Background

The annual performance plan is the implementation plan for the relevant year of the Corporate Plan 2004-2008.

The draft performance plan contributes to streamlining the council’s strategic management arrangements by providing a staged and structured implementation programme for the corporate plan.

North Lanarkshire Council Draft Performance Plan 2007/2008

For each aim and action within the corporate plan, corporate working groups developed outcomes to be achieved by April 2008.

Progress towards outcomes will be monitored during the course of the year and the results will form the basis of the annual performance report to be published in September 2008.

Recommendations

It is recommended that the Committee:

(i) (ii)

approve the draft Performance Plan; and otherwise note the contents of this report.

Chief Executive

North Lana r b h ire

Council

Draft Performance Plan

2007 - 2008

Introduction

Welcome to North Lanarkshire Council’s Performance Plan for 2007-2008.

The performance plan is the implementation plan for the last year of our Corporate Plan 2004-2008. The corporate plan identifies seven priority themes agreed in partnership with local organisations and communities. These are:

0

0 promoting social inclusion; 0 encouraging lifelong learning;

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0 developing the organisation.

stimulating business and the economy;

promoting health, well-being and care; improving housing and the environment; promoting community safety and development, and

The performance plan sets out target outcomes for each aim and action within the corporate plan. Corporate working groups incorporate these into their ongoing action plans and report progress six monthly to the chief executive. Yearly outcomes and performance against targets will be reported in the annual performance report in September 2008. If this performance falls short, we will explain why and detail what we are doing to remedy the situation.

The annual report will be available from the Corporate Policy Unit on 01 698 302376 and on our website at northlan.gov.uk.

STIMULATING BUSINESS AND THE ECONOMY

Aim 1 - To reshape town centres

Aim 2 - To develop the transport network and business sites

Introduce regeneration plans for: Motherwell - Ravenscraig - Wishaw corridor

Outcomes to April 2o08

Airdrie and Coatbridge

Bellshill

Cumbernauld

Redevelop sites at Coatdyke and Rochsolloch by April 2008.

Redevelop sites for office space, complete Scott Street offices in Motherwell and progress joint development with NHS Lanarkshire work on the Coatbridae Baths site.

Outcomes to April 2008

0 f 1.5 million invested in Wishaw Main Street northern by-pass (subject to Scottish Executive approval).

upgrade to Wishaw Main Street and back-court areas.

0 Design works planned for potential f 4 million investment in Motherwell town centre and upgrading of access and parking at Motherwell station.

0 Implementation plan developed for regeneration of Scott StreetlPark Street area.

0 f 1.2 million planned investment progressed in Coatbridge Main Street

0 f 2 million planned investment progressed in the Bank Street corridor linking Summerlee Heritage Park and the Time Capsule.

0 Airdrie Town Centre redevelopment completed with an overall investment of f3.8 million

0 f 1.2 million invested in John Street/Motherwell Road.

0 Options identified for lighting schemes at key buildings within the town centre.

0 f40 million Antonine Shopping Centre completed.

0 Access and parking areas around the town centre enhanced.

0 f200,OOO invested to upgrade the link between the town centre and the railway station.

0 Public consultation exercise progressed to finalise further improvements to the town centre.

0 f 1.6 million invested in Kilsyth Main Street. 0 f350,OOO Conservation Area Renewal Scheme

delivered to enhance the heritage role of Kilsyth town centre.

0 Regeneration activity in CoatdykelRochsolloch progressed and partnership opportunities with the Urban Regeneration Company identified.

determine options to improve the infrastructure of Coatdyke l Rochsolloch.

occupied.

0 Design works progressed for f2.5 million

0 Design and survey work progressed to

0 Scott Street development completed and

0 Redevelopment of Coatbridge Baths started.

Campaign for improvements to motorways, major roads and public transport, and introduce the agreed recommendations of the Central Scotland

0 Continued lobbying of the Scottish Executive for the construction of missing motorway links.

0 Continued representation on various CSTCS

Transport Corridor Study (CSTCS) by 201 0.

Promote the efficient management of roads and develop initiatives to promote more environmentally friendly forms of transport.

Provide road networks and links for access to development sites at Ravenscraig.

Aim 3 - To regenerate communities Link capital programme projects to employment or training schemes and create 40 places on these schemes each year for residents in disadvantaged communities. Deliver €4.2 million (over the four years of the plan) of environmental and access improvements in villages and neighbourhoods.

Develop 10 social economy organisations each year.

Aim 4 - To help people to develop skills for employment By 2008, create 200 training places or jobs in the council, or with our partners or contractors, for long-term unemployed people. Help create 200 jobs each year by providing business and training support.

Provide a range of employability support delivered through Routes to Work

Create 12 apprenticeship places each year in our public private partnerships. Develop local authority nurseries so they can support the families of parents in work or training. (Working for Families no longer support local authority nurseries so action changed as follows) Provide a range of employability support and childcare solutions.

bus and rail working groups.

schemes identified in the new Regional Transport Strategy. Implementation started on local schemes identified in the new Local Transport Strategy. Traffic models of our main towns completed and transportation improve men t projects identified. Recommendations from school travel plans implemented. Businesses assisted to prepare green travel plans. Walking and cycling routes extended and promoted. Schemes implemented to improve access to buses.

Implementation started on strategic transport

Design for the upgrade of the A723 carried out. Roads’ guidelines adapted to accommodate novel layouts within Ravenscraig.

Outcomes to April 2008 40 places created through six projects.

€1.5 million invested in local areas, supported by external funding from the Community Regeneration Fund, the Scottish Football Association and the Forestry Commission.

10 social economy organisations supported. Sustainability and growth of the sector strengthened through cluster development and development of a local quality standard. Organisations supported in training and business development (subject to a service level agreement with Business Gateway La narks h i re).


69 training places or jobs created through Skillseekers, Modern Apprenticeships and customised trainina.

270 companies assisted 200 jobs created through business support

1,778 new clients 441 people into training 371 DeoDle into emdovment

projects

18 people entering construction apprenticeships through the 2nd Chance programme.

750 clients engaged 225 people into employment 200 people into training 10 people into volunteering

Provide 21 5 training places over four years through the Workforce Development Fund to support the early years and Childcare Service.

Aim 5 - To improve the image of North Lanarkshire Implement the Lanarkshire tourism action plan by September 2007.

0 500 continuing professional development

0 250 vocational qualifications obtained opportunities provided.

Implementation and roll out of the new Lanarkshire brand and communications strategy.

Aim 3 - To target services to support the most vulnerable people Replace or refurbish all children’s homes by 2008, and make sure each accommodates no more than six children or young people in a modern,



Development programme for children’s homes in Cumbernauld, Motherwell and Airdrie continued.

0 Visitor numbers increased to almost 300,000 and their expenditure increased to f274’700.

0 Tourism sector jobs increased to 6078. 0 Research into staffing and skills issues carried

0 Feasibility study into potential developments at out.

Strathclvde Park carried out. 0 New location packs launched for eight strategic

0 National location campaign launched to market

600 new jobs secured.

sites, linked to Lanarkshire.com.

Lanarkshire to potential investors.

PROMOTING SOCIAL INCLUSION

Aim 1 - To make sure we treat everyone equally, regardless of their race or disability Develop structures to deal with equality issues of disability, gender, sexual orientation and faith.

Monitor the use of services by under-represented groups. Establish a council wide approach to monitor and measure our equalities strategies. Review the ways in which equality monitoring data is provided voluntarily by employees to make sure information reflects all aspects of equal otmortunities. Ensure that the procurement strategy and related documentation properly reflects equal omortu nities.


0 Year one actions of the Disability Equality Scheme implemented.

0 Gender Equality Scheme and Action Plan in place by June 2007.

Corporate procedures established.

Annual reporting on equalities scheme established. 0 Employee equality audit concluded. 0 Arrangements to introduce sexual orientation

employee monitoring developed.

Contracts standing orders updated.

Aim 2 - To promote financial inclusion I Outcomes to April 2008 Develop a corporate debt policy to reduce the numbers of people in rent or council tax arrears and put in place an early warning and referral system to identify and support residents at risk of debt. Put in place new national standards and competencies for advice services funded by the cou nci I.

Corporate debt strategy and training and implementation arrangements in place.

0 New quality standards for advice services established.

0 Training opportunities provided to agencies to assist them meet the identified competencies.

http://Lanarkshire.com

scheme to help people with disabilities to work in real jobs) by 40 new opportunities in the council.

Aim 3 - To support inclusion Review the Inclusion Strategy

Support disadvantaged groups within the

ENCOURAGING LIFELONG LEARNING


0 Conference held to launch revised Inclusion

All staff re-engaged with the Inclusion Strategy. Refugee children integrated within schools.

Strategy .

Aim 1- To improve the learning system Further develop the ‘Education 201 0’ initiative. This will include all 17 PPPs in a €150 million investment. Totally refurbish three further secondary schools through Prudential Borrowing Consent.

Extend ICT and e-learning, develop materials for ‘open learning’, upgrade an average of three learning centres a year, extend on-line services and develop websites for the public to use.

Strengthen early years education and extend childcare, and, by April 2008, provide one after- school care place for every nine children.

Outcomes to April 2008 Two new joint campus primaries opened by

0 Four new PPP primaries opened by August

0 Funding strategy for Education 2010 phase 2 in

0 Refurbishment of three secondary schools

1,700 learners using on-line learning materials. 300 learners achieving ECDL, advanced ECDL, Equalskills or other accredited qualifications.

0 Remaining learning centres upgraded. 9,000 people using open learning computing

0 400 people accessing learning bytes through

1,000 people accessing learning through digital

0 Existing services restructured in response to

Another four out-of-school childcare services

0 Out-of-school childcare provision for older

August 2007.

2007.

place.

completed by January 2008.

suites.

mobile devices.

television services.

local needs.

provided (eight in total).

children extended to 100 places.

Aim 2 - To raise achievement

Extend co-operative learning training.


Co-operative Learning established as a long

0 All identified staff trained through Co-operative

0 Co-operative learning training extended to other

0 Social skills pack produced for shared campus

term teaching and learning programme.

Learning academies.

counci Is.

and amalgamated schools.

community.

Aim 4 - To improve people’s prospects Progress a more flexible curriculum in all secondary schools.

Expand the ‘Active Steps’ programme which helps prevent young offenders from re-offending and, by 2008, involve 4,000 young people.

Aim 5 - To support community learning and development Develop projects to support learning from home and involve 60% of families with children aged 5 to 11.

Outcomes to April 2008 0 First group of pupils in Skills for Work phase 1

achieving Intermediate 1 and 2 certification. Impact of phase 1 pilot evaluated and continuing involvement with phase 2.

0 School refurbishments and adaptations continuing as funding becomes available.

0 Audit of our approach to flexible curriculum and age and stage relaxation completed. Draft strategy ready for consultation.

0 Summer programme provided for 40 targeted young people who are either persistent offenders or looked after and accommodated.

0 Five training courses provided for 75 young people through the Active Futures project.

0 Outdoor education programmes provided for 38 young people from schools for pupils with emotional and behavioural difficulties.

young offenders referred through young offenders groups.

people referred through partner agencies.

accommodated’ units worked with and sports and fitness sessions provided for 15 young people a week.

0 On-going programmes provided for 12 high tariff

0 Intensive programmes provided for 200 young

0 Five ‘looked after or looked after and


0 Additional copies of storytelling booklet distributed to all pre-5 and primary schools.

0 New parent councils established in June 2007. Parent web-site launched.

0 Parental involvement strategy developed.

PROMOTING HEALTH, WELLBEING AND CARE

Aim 1 - To promote healthier lifestyles

Increase people’s awareness of food and nutrition and improve access to high-quality low-cost foods. Expand the health promotion role of ‘food co-ops’, work with three co-ops each year, and support community food initiatives by providing two health improvement training projects each year.

Increase awareness of the benefits of exercise. By 2008, increase by 5% the number of vulnerable people using leisure services.

Make sure all schools and nurseries gain ‘health Dromotina school’ status.


0 Updated Diet and Nutrition Policy implemented. Hungry for Success implemented in all

0 Vending strategy extended to council and

Continue work with food co-ops. 0 Continued implementation of health

secondary schools.

partner workplaces.

improvement activity through support for community cafes and delivery of Health Issues in the Community courses.

0 Referral programme extended to accommodate Condition Management Clients, Feel Well Clients and Routes to Health Clients.

0 Active Futures funding provided to promote the uptake of physical activity for disabled people.

All schools and the majority of nurseries achieved health Dromotina status.

Aim 2 - To provide services aimed at improving health Increase the number of people using council sport and leisure services and facilities by 2.5% each year.

Increase people’s understanding of the effect our


Let’s Get Physical sports strategy implemented. 17 to 24-year-olds engaged in activities to

Links made to the Childhood Obesity Strategy. Over 75 NLC, NHS and voluntary sector staff

benefit their long term health.

Aim 5 - To promote a safer workplace and a healthier workforce Promote health-improvement measures in private-sector workplaces and improve existing programmes for health, wellbeing and safety.

services have on wider health issues, increase community action and involvement in improving health, develop ways of assessing the effect

Outcomes to 2o08

Work and Wellbeing DVD distributed to local

Summary version of the DVD available on our businesses by partner agencies.

web site.

Aim 3 - To increase support services for people in their own homes Increase the number of high support packages so that they are delivered to at least 40 more older people each year, and make sure that each year, 20 adults with learning disabilities receive ‘supported living’ services.

Provide more effective and streamlined access to services, by 2008 introduce the ‘single shared assessment’, improve our health and social-care services, invest f 1.7 million a year to provide community equipment and minor adaptations, and invest f 1.75 million a year for major adaptations.

Aim 4 - To improve support and care services

Improve users and carers involvement in planning, developing and assessing our services.

Increase users’ and carers’ choice and control over how we provide services. Make sure an extra 20 people a year control their own care, provide shopping services for an extra 100 older people each year to 2008.

With partners, manage and support services to introduce ‘A Joint Future’, the Scottish Executive’s plan for public services to work together.

trained as tutors to deliver 15 ‘Health Issues in the Community’ courses to over 150 residents.

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1,080 older people supported at home for more than 10 hours per week (we no longer target increases in homecare hours. As homecare is based on need, a better way to reflect this is to use out-of-hours and personal care information as well as number of hours of service.) The number of people over 75 with a community alarm increased from over 334 per thousand. The number of people with supported living services increased from 425. Single shared assessment introduced across all care groups. Continued investment in community equipment and adaptations in line with target. The percentage of equipment deliveries achieved within 7 days sustained at 78%.

Outcomes to April 2008 ~~ ~

Agreed joint strategy for involvement completed. Users’ and carers’ presence promoted at all levels within health and care partnership structures. The number of adults with supported living increased from 425, day opportunities from 360 and supported employment programme from 191. Shopping service for older people maintained at 464 (the service has expanded over the last three years and is now levelling off). Services in the community for people with mental health problems enhanced through the expansion of Clubnet and LAMH services.

Structures, which are now in place, maintained.

Promote a healthy workplace for our staff and introduce measures to reduce the amount of sickness leave each year.

0 Work started on Scotland’s Health at Work after

0 Guidance on healthy eating and physical silver award achieved in March 2007.

exercise in the workdace Droduced.

IMPROVING HOUSING AND THE ENVIRONMENT

Aim 1 - To improve the environment Improve streets and open spaces through the Street Smart campaign and the Open Space strategy. Upgrade access routes and develop landscapes. Improve the quality of buildings and their surroundings by promoting good design and protecting valued features. Work with our partners on our local biodiversity action plan in order to protect local wildlife.

Regenerate derelict, vacant and contaminated land, and invest f8 million (with our partners) by 2008 to bring land back into use. Improve waste management; use training and awareness campaigns to further improve recycling.

Promote community regeneration, work with our partners to regenerate priority areas and support sustainable communities, raise awareness of quality environments, make communities feel more responsible for their surroundings, and apply for four design and regeneration awards each year.

ncrease the use of alternative fuels in our :ran s port.


0 f2.3 million invested in environmental improvements at more than 50 sites.

0 Action plan developed to implement our Design Strategy.

0 Application for grant funding through People and Parks scheme progressed. Management plan for Gartloch/Gartcosh completed with Glasgow and Clyde Valley Green Network.

0 Biodiversity at Summerlee Heritage Park enhanced and an industrial wildlife trail developed. Mowing regimes that enhance biodiversity developed. Swift provision incorporated in all new build schools in key swift areas.

0 Biodiversitv indicators developed. Investment continued via the Cities Review Vacant and Derelict Land Fund to bring 10 hectares of land back into use. 0 Four new recycling and disposal sites built, 20

‘bring sites’ for recycling at flats established, kerbside recycling expanded and domestic food waste trail with compost bin introduced (pending Scottish Executive decisions).

introduced.

methods introduced.

0 Add it i o n a I st rea m-s peci f i c recycl i ng ban ks

0 Appropriate communication and awareness

f300,OOO of improvements made to neighbourhood cent res.

0 Improvements and initiatives carried out in two areas through the Community Environmental Regeneration Programme. Statement on sustainability implemented. Our footprint reduced and information obtained on the impacts of two policies and one develop men t .

0 Community Park at Craigneuk completed. 0 Play area at Fife Drive developed. 0 Proposals concluded for improvements to

Forgewood Community Centre. Private sector factoring services established.

0 Applications submitted to CIH, CoSLA and SURF awards. Further emission reduction strategies introduced e.g. Automatic Vehicle Location System fitted to 209 vehicles will reduce emissions.

0 366 vehicles fitted with either Euro 4 or 5

engines. Euro 4 is a European directive which specifies emissions limits.

0 Electric Vehicle Partnership continued. engines

Aim 4 - To provide high-quality housing services Continue to develop management services to keep to the ‘Single Regulatory Framework’ which sets out standards the Scottish Executive will use to assess the quality of our housing services.

In trod uce the common housing register. Invest in our housing stock by spending over f 10 million a year on improving their energy efficiency, over f 10 million a year on major repairs, over f3 million a year on home safety and security, and

Aim 2 - To meet housing needs


0 Improvement plans for housing management,

Actions from continuous improvement groups homeless and property underway.

for allocations, estate services, homeless, rents, housing support and property reviewed.

Common housing register operational. f 10.6 million invested in energy efficiency measures through heating replacement, tower block refurbishment and window/door renewal. f6.9 million invested in major repairs, including

Help with, and encourage, the building of 500 new rented and 3,475 owner-occupied homes by 2008. Deal with the oversupply of council housing in certain areas through targeted investment and, where appropriate, demolition.

Increase the percentage of council houses meeting the North Lanarkshire Standard, and invest over f38 million a year in our housing stock. By 2008, develop a strategy to reduce by 30% the number of households living in fuel poverty.

Invest over f2 million each year in grants to the private sector, and make sure the number of houses falling below the acceptable standard is reduced by 20% by 2008.

Aim 3 - To help people with particular needs Develop appropriate housing with support for frail older people; including helping provide an extra 25 very sheltered housing places each year. Provide barrier-free housing by making better use of existing houses and by making 3,000 adaptations each year. Complete the present programmes to discharge patients from hospitals and residential care by supporting an extra 41 people in their own homes or in a homely setting by 2008.

Reduce the number of homeless people applying for housing to 1.2% of total households by 2008.


125 new rented homes and 870 owner occupied homes built.

0 Gowkthrapple masterplan progressed. 167 flatted properties demolished.

0 24 homes at Sikeside, Coatbridge refurbished. 0 Coltness regeneration plan progressed

including the potential demolition of 24 homes. 0 f43 million invested in housing stock. 0 Stock condition survey undertaken to ensure

targeting of resources and for reduction in numbers failing SHQS.

Income maximisation advice, energy advice and technical measures provided to more than 5,000 households. f4 million invested to assist more than 900 home owners whose homes are in need of improvement or repair.

Outcomes to April 2008 22 homes provided in Airdrie.

More than 3,000 adaptations provided.

0 An additional six people supported, as part of discharge/resettlement programmes.

0 Residential provision provided for 43 people through reconfiguration of Learning Disability Services.

0 Homelessness Strategy implemented. 0 Resources reorganised to focus on

homelessness prevention, improved needs assessment and improved access to housing.

0 Prevention teams and revised allocation policy introduced .

I over f2 million a year on upgrading the insides of I lift replacement, structural repairs, re-

Aim 1 - To help people feel safer

Continue to support the Safer Homes project and install equipment in 2,000 homes each year. Reduce the time it takes to remove abandoned vehicles to seven days in 95% of reported cases.

homes.


5,000 home safety installations carried out

95% of abandoned vehicles removed within 7 days.

roofinghendering and refurbishment of non- traditional houses.

0 f2.8 million spent to improve home safety and security through rewiring, door entry and lead pipe replacement programmes. f2.5 million invested on upgrading the interior of homes.

Aim 2 - To improve safety for road users and pedestrians Extend the Safer Routes to School programme by adding one extra route a year. Improve roads, street lighting and footpaths by investing f9.5 million each year. Monitor road casualties against government and


School travel plans completed in all schools that request one. f9.5 million invested in roads, lighting, footpaths and cyclepaths. Road casualties reduced in line with our revised

North Lanarkshire targets: Reduce vehicle speeds through education, publicity and enforcement. Introduce mandatory 20mph speed limits on 165 streets .

201 0 targets. The number and severity of casualties reduced.

Part-time mandatory limits implemented at all of these streets.

Aim 3 - To improve the social environment

Improve residents’ quality of life by effectively tackling abandoned vehicles, litter, flyposting, flytipping and dog fouling offences.


0 95% of reports of abandoned vehicles, litter, fly posting and fly tipping responded to within 2 working days.

working days.

surrendered to the council increased above the 2005106 level, and the incidences of litter, fly posting, fly tipping and dog fouling investigated increased above the 2005106 level.

0 Dog fouling reports responded to within 10

0 The percentage of abandoned vehicles

Aim 4 - To promote personal safety

Due to the lack of housing stock it has been difficult to identify accommodation that could be used as additional refuge space. The Women’s Aid groups are now approaching local Housing Associations to see if they can provide additional accommodation.

Aim 5 - To develop communities to give them more of a voice Develop and support the eight community forums.


Maximise effectiveness of engagement with residents, partners, stakeholders and others.

0 Community Forum Action Plans implemented.

0 Community Engagement Strategy reviewed and

0 Local neighbourhood engagement mechanisms

0 Citizens’ Panel in place and three

new action plan in place.

in place e.g. Neighbourhood Forums.

quest ion na i res com pleted .

DEVELOPING THE ORGANISATION

Aim 1 - To develop and support our workforce Develop our workforce to improve services and achieve Investors in People status for all services. Review practices and procedures to meet our priorities, introduce annual workforce planning, and reduce temporary contracts by 25% by 2008.

Achieve a culture change by giving the workforce appropriate authority, raising motivation and improving performance.

Aim 2 - To maintain effective financial planning and management arrangements Continue to develop financial plans covering three years.

Develop planning arrangements for spending on assets to meet local needs and support the priorities in this plan, and make the most of opportunities provided through our new borrowing powers. Introduce new financial solutions to support our objectives and increase the funding we receive from outside sources by 10% each year (depending on future European funding decisions).

Outcomes to April 2008 All services achieved IIP.

0 Framework for workforce planning approved

0 Graduate recruitment scheme options

0 On-line PRD introduced to support succession

0 Composition of the workforce and post

Increased opportunities for workforce development provided by Service and People First.

and applied across the council.

developed.

planning.

establishments analysed and findings reported.


0 Financial strategy updated to incorporate the outcome of the Spending Review 2007.

0 Work commenced on the Financial Plan 2008/2009 to 2010/201 1.

0 1 0-year revenue resource budget to 201 71201 8 prepared

0 Capital plans updated to reflect asset management and capital investment strategies.

0 Capital Investment Strategy updated to reflect the outcome of the mid-year review.

0 Prudential borrowing for capital maximised within the limits of our financial planning framework.

0 85% success rate in external funding

0 Bids for European funding targeted to take

0 Big Lottery hub established to provide a point of

applications achieved.

account of reduced EC funding.

contact for local organisations.

Upgrade our Asset Management strategy, and keep to the principles of sustainable development. Develop more flexible working arrangements.

0 Corporate Asset Management Plan updated. 0 Capital Investment Strategy developed. 0 Homeworking policy implemented.

Aim 4 - To achieve continuous improvement

0 Mobile working plan developed. Ways of reducing the need to travel identified. Revised policies on flexible working, special leave and scheme of enhanced leave implemented.


Outcomes to April 2008 Aim 5 - To develop our role to lead the communitv

Carry out yearly reviews of our service standards, performance targets and costs through Service Improvement Plans.

Follow our code of corporate governance, and review 10% of these arrangements each year. Try to gain Charter Marks for all appropriate frontline services, with 80% having a Charter Mark by 31 March 2008.

e Corporate service standards reviewed. e Performance Management Framework

reviewed. Public Sector Improvement Framework piloted.

10% reviewed.

80% of appropriate frontline services achieved Charter Mark.

<

Continue to make sure issues of concern in North Lanarkshire influence European, UK and Scottish Executive policies. Carry out a further residents’ survey and report the results by 30 September 2006. (Minor deferment to timescale to coincide with the 4-year cycle for reviewing the Corporate Plan)

e Continued engagement with Cosla e Sustained participation in Scottish Executive

Further topic and area based analysis of the findings carried out, with particular reference to the revised political boundaries.

consultation exercises.

agenda item report · 2015. 1. 9. · 300 learners achieving ecdl, advanced ecdl, equalskills or...

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