agc...to help enterprises digitally transform by designing, deploying, managing, and securing their...
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The trusted go-to technology solution
integrator to architect, deploy, manage and
secure the customer’s IT environment
through customized solutions and services
that accelerate business.
AGC
In January 2019, AGC Networks & Black Box Corporation came together to
create one $750M, global solutions integrator that has the unmatched ability
to help enterprises digitally transform by designing, deploying, managing, and
securing their IT environments across every industry. With a combined 80
years of technology excellence, we are uniquely positioned to deliver results,
cultivate strategic relationships, and enable lasting relevance for our
customers, wherever they are.
` Integrating Tech Accelerating Your Business.
Existing tech is redefining business operations,
making it more customer-oriented.
3X Growth in Hybrid
Cloud Adoption by
enterprises
86% of consumers are
willing to pay more
for an upgraded
experience
$96Bn UCaaS Market size
is forecast to reach
USD 96.0 billion
by 2023
51.8% of all internet traffic
comes from bots
Business Voice Assistants
89%
TODAY,
Refined by technology.
Adoption of Cloud
Disruptive Digital initiatives
Richer User Experience
UCaaS
Tight mobile integration
Time to market efficiency
Business Voice Assistants
SOUGHT TODAY
of companies compete
primarily on basis of
customer experience
Source: Gartner & other market sources
Emerging tech will be disruptive. Delivering
experiences on the customer’s fingertips will be vital.
TOMORROW, defined by innovation.
Hyper Converged Infrastructure
Intelligent Apps and Analytics
Intelligent Things
Digital Twin
Human Augmmentation
Distributed Cloud
Conversational Platforms
Multiexperience
AI & Cyber Security
SOUGHT TOMORROW
2023 Cloud security
projected to grow
41.2% over next 5
years
$1.4 tr Spending on
communications
services. Unified
Communications
technology to grow 1.3
percent to $1.4 trillion in
2020
25Bn Connected sensors
and endpoints by
2021, digital twins
will exist for billions
of things
92% of companies have
experienced commercial consequences due to
data breach
$1.3Bn The size of the IT
Services market in
2023
Source: Gartner
I.T. has evolved,
as the catalyst for business impact. A gap however exists.
Businesses In need of solutions RELEVANT to
their technology landscape
Technologies Disruptive and hyper-
evolving
IT / ITeS
BFSI
Retail
Hospitality
Manufacturing
The Divide
Autonomous
things
Distributed
Cloud
Hyperautomation
(AI & ML)
Blockchain
Healthcare
AI Security
Empowered
Edge
I.T. has evolved,
AGC Solution Experts craft & deliver solutions & services aligned to the customer industry...
Businesses In need of solutions RELEVANT to
their technology landscape
Technologies Disruptive and hyper-
evolving
IT / ITeS
BFSI
Retail
Hospitality
Manufacturing
The Divide
Healthcare
AI Security
Hyperautomation
(AI & ML)
Distributed
Cloud
Empowered
Edge
Blockchain
Autonomous
things
One-stop shop with multivendor support / best-of-breed
solutions
Alignment with best-in-class technology partners in an evolving,
complex environment
Positioned to simplify management of complex communication
platforms
Able to customize to Partner / Customer’s SLA Requirements
ADVANTAGE : AGC + BLACK BOX,
Broad geographic footprint
Network of operations centers in each country of operations
Agile & Flexible, ―Right Size‖ Organization
Skilled Resource pool including on-site and remote support
The right resource in the right place at the right time
OUR APPROACH.
The Roadmap to
Technology Integration.
Understanding industry
landscape, gauging
business futures,
securing it and aligning
the relevant technology
from global leaders.
RELEVANCE
Deep relationships with
our technology players,
directed towards helping
our customer succeed.
RELATIONSHIPS
34+ years of dedicated
efforts towards
delivering objective
results aligned to the
larger customer
organization, but driven
by technology.
RESULTS
`
Optimize
Operating Costs
SPEED AHEAD
Integrating Tech.
Accelerating Business.
Increase Market
Penetration
Ensure Organizational Risk
and Compliance Adherence
Accelerate
Revenue Growth
Deliver Return
on Technology
Investments
Improve
Operational Efficiencies
`
WE DELIVER,
TO HARMONIZE YOUR IT AND BUSINESS NEEDS
IN NORTH AMERICA Connecting multiple
devices to multiple
locations through
Digital Edge solutions
IN EUROPE Delivering a digital
enterprise through
infrastructure solutions
IN INDIA & SAARC Enabling evolved
Enterprise
Communications for
over 3 decades
IN LATAM Addressing evolving,
new markets through
emerging tech and
intelligent digital edge
GLOBAL TO GLOCAL.
IN MEA Enabling early
adaptation of
immersive
experience centers
Demographies and customizations
IN APAC
Providing omni-channel
customer experience to
connect the globe
Across 6 continents and 30+ countries
CUSTOMER ORGANIZATION IMPERATIVES.
Revenue Growth
Superior Customer Service
Business Efficiency
CEO CFO CIO CDO CISO
Risk & Compliance
Cost Reduction
Cash Flows
Investment
Protection
ROTI
Rapid Deployment
Consumer
Experiences
Digital Transformation
Initiatives
Influencers
Cyber Security
Regulatory
Compliance
Security
Architecture
Profitable Growth • Customer Experience • Compliance • Operational Efficiencies
CUSTOMER ORGANISATION REQUIREMENTS.
`
SERVICES.
For Digital Enablement
For your Audio-visual and
Multimedia Integration
Manage
Secure
Deploy
Design
For the Security of your systems
For your Infrastructure
SOLUTIONS.
Data Centre
SOLUTIONS.
`
SERVICES.
Digital Transformation and Applications
Mobile First Edge IT
Guardian
Support
Services
Professional
Services
G-SoC
G-NoC
Managed
Services
Cyber Security CYBER-i
Structured Cabling
Unified Communications
& Collaboration
Data Center
Data Centre
`
TECHNOLOGY PRODUCTS,
OUR PORTFOLIO.
`
AGC | Black Box have the global
footprint and local
expertise to execute at
scale & with
consistency; regardless
of the amount of technology to
be deployed.
Simple Edge
Harnessing emerging
tech to enable true
transformation
UNIFIED COMMUNICATIONS & COLLABORATION.
Combining communications
to amplify UX and CX.
IP Communications
We specialize in solving new
generation communication
needs of your Enterprise
Digital Multimedia Integration
User analysis, design network analysis,
audio-visual integration, and video
conferencing infrastructure deployment
Contact Centers
Voice – inbound / outbound,
self-service solutions, multimedia
management, video-based contact
centers, CRM integrations
Collaborations
AGC / BBox enable a converged Audio /
Video environment through collaborative
and interactive tools to create conference
rooms, board rooms, training rooms, virtual
classrooms and multipurpose halls
Structured
Cabling
Switching
Wi-Fi & Analytics
SD-WAN &
Carrier
Connectivity
Security
Engineering with
Reference Designs
Multi-Site Deployment
Cloud-Based
Help Desk
SLA-Driven
Day 2 Support
Digital-Ready
Branch Solution Delivered as a
Managed Service
DATA CENTRE.
Reinforcing infrastructure to
enhance network performance.
HYPER CONVERGED INFRASTRUCTURE (HCI)
PRIVATE
CLOUD
SDN
MOBILITY
Mobile First
• Everything wireless
• Mission-critical
performance
• Uniformity across
enterprise
• Long-term demands
Critical Performance
Wi-Fi + DAS/Small Cells
• Mission-critical segmentation
• Dense, accuracy-oriented RF
• Multi-network capacity and equivalent support by all carriers
• Building occupancy requirement
1000+
Devices
1000+
Locations
MOBILE FIRST EDGE IT,
Uniformity Across Locations Optimized Solutions
EDGE IT STRUCTURED CABLING,
When you partner with us,
you partner with a deep staff
of:
• Certified Engineers
• RCDDS
• Certified Project Managers
• Manufacturer-Certified
Techs
Growth Areas
• Cat 6A – Wi-Fi & PoE for new
Wi-Fi standards
• New IP devices and sensors
• Data Centers (fiber)
Plan For Tomorrow —Today
Redefining security softwares
to fortify businesses.
CYBER-i. GOVERNANCE RISK & COMPLIANCE
SECURITY ASSESSMENT & MANAGEMENT
THREAT MANAGEMENT SOLUTION
USER & ENTITY BEHAVIOR ANALYTICS
(UEBA)
Harnessing emerging tech to enable
true transformation.
DIGITAL TRANSFORMATION & APPLICATIONS.
Automation
Customer Experience
Customer Engagement &
Loyalty
• CX measurement
• NPS analytics
• Customer Effort Score
Operational
Efficiency • Gamifications, WFM
Customer Journey
• Interaction Analytics • Contact Centers
• Omni Channel
• Self-service
• Voice Biometrics
• RPA
• Artificial Intelligence
• Desktop automation
• Chat and Speech bots
`
Tech support to enable process
harmony
GUARDIAN SUPPORT SERVICES
Analyzing your IT landscape to make
your enterprise future-ready
PROFESSIONAL SERVICES
Reimagining networking to
ensure borderless workflow
G-SoC G-NoC
Ensuring system efficiency to
accelerate business
MANAGED SERVICES
SERVICES SOLIDIFYING THE SOLUTIONS.
Ensuring business connectivity.
AGC Services
Reactive Value Added Services
Preventive
Service Proactive
GUARDIAN SUPPORT SERVICES. Tech support to enable process harmony.
PROFESSIONAL SERVICES.
Analyzing your IT landscape
to make your enterprise
future-ready.
CONSULTING DEPLOYMENT
TECHNOLOGY LANDSCAPE
REVIEW
DESIGN
TECHNOLOGY UPGRADES
CUSTOMIZATION AUDIT
Maintaining high availability by
proactive monitoring of IT
infrastructure
aMONITOR
Support and administration of IT
infrastructure
aMANAGE
G Reimagining networking to
ensure borderless workflow.
Security Operations Centre
Network Operations Centre
MANAGED SUPPORT SERVICES. Ensuring system efficiency to
accelerate business.
CLOUD COMPUTING SERVICES
ENTERPRISE SERVICE
MANAGEMENT
INTEGRATED MANAGEMENT DATA CENTRE SERVICES
Design services
Transition Services
Operational services
Improvement Services
• Customer Experience Center (CECs)
• Global Network Operation Centre (G-NoC)
• Global Security Operations Centre (G-SoC)
• Across Mumbai, India & Dallas,
Texas
• ISO/IEC 9001:2008 and 27001:2013 certified
• SOC2 Type 1 Certified
• Certified manpower and expertise across technologies and services
• Equipped with delivery teams of Solution Architects, Projects Managers, Implementation Champions and Service Experts
• Universally skilled technicians
BE EST ASSURED.
AGC is equipped, certified and
driven towards the customer
organization.
R B
Fully Operational Centres
Champions
Certifications
STRONG RELATIONSHIP WITH THE ECOSYSTEM. Partnering with the best for delivering the best.
STRONG RELATIONSHIP WITH THE ECOSYSTEM. And some more…Partnering with the best to deliver the best.
THE CUSTOMER DOMAINS. Extending across boundaries.
HOSPITALS
RETAILERS BANKS
7 of the 10 Largest Manufacturers
MANUFACTURERS
4 of the 6 Largest US Hospitals
6 of the Forbes 10 Largest US Banks
3 of the Fortune 5 Largest Utility Co. in the
US
The 3 HNN Largest Hotels in the World
3 of the NRF 6 Largest US Retailers
7 of the Forbes Top 10 Broadcast Companies
c c c c
c c c c
8 of the Fortune 10
Largest Tech
Companies
4 of the 6 Largest
US Hospitals
7 of the 10 Largest
Manufacturers
3 of the Fortune 5
Largest Utility Co. in
the US
7 of the Forbes Top
10 Broadcast
Companies
3 of the 6
Largest US Retailers
The 3 HNN Largest
Hotels in the World 6 of the Forbes 10
Largest US Banks
THE CUSTOMER ECOSYSTEM. Extending across domains and boundaries.
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THE CUSTOMER ECOSYSTEM. Extending across domains and boundaries.
c
THE CUSTOMER ECOSYSTEM. Extending across domains and boundaries.
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THE CUSTOMER ECOSYSTEM. Extending across domains and boundaries.
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OUR CREDIBILITY.
Is best answered by
our clients.
OUR CREDIBILITY.
Is best answered by
our clients.
CASE STUDIES.
THE CLIENT
Asia’s leading group of hotels with revenues over INR
19 billion and having a chain of 125 hotels and resorts in
India & overseas, headquartered in Mumbai
THE CHALLENGE
Re-launching a new interactive website with channels for
real time customer engagement
THE SOLUTION
Building a seamless “Click to Chat and Web-call-back” functionality for guests
- a cloud-based offering from AGC
THE OUTCOME
WEB CALL BACK
THE
BENEFIT
• Click to chat
• Customer fills in basic information such as Name & Reason for
contact
• Request is routed to first available agent
• Agent reviews the basic information filled by the customer, their
GPS location (if enabled by customer) and initiates the chat.
• Post completion of chat; Agent disposes request in their backend
system
• Option to be called back immediately on schedule time
• Customer fills their details, contact number and date/time to be
called back
• System routes the request to available agents, routing is done
based on customer requested date and time
• Agent previews call back request, then dials out to customer to
connect
• The digital channel has helped customer to improve sales, customer booking conversions on
Chat and in resolving queries etc.
• Chat conversations are conserved for analytics to provide customer insights such as, What
they enquire, Geo Location, Sentiments, How they perceive the Brand.
• This Chat functionality is also Mobile enabled (Responsive)
THE
BENEFIT
Augmenting user experience
THE CLIENT
The client is a global gaming powerhouse based out of
Australia and the largest producers of proprietary
applications for poker machines in casinos, pubs and
clubs with operations in over 90 countries.
THE CHALLENGE
-
THE SOLUTION
THE OUTCOME
THE
BENEFIT
,
The client decided to centralize all of their global
maintenance contracts out of Australia to simplify the
huge overhead costs of managing multi-location
contracts.
AGC's strong relationship and global coverage mirrored most of the customer's global sites while we were already
efficiently managing their Avaya infrastructure, globally. Hence it made business sense for them to combine all
maintenance contracts centrally with AGC rather than dealing with potentially 150 different ICT Providers worldwide.
This gave the customer huge efficiencies in time and costs and subsequently AGC also won the upgrade of their new
storage environment which sits within AGC's Data Centre and Edge IT quadrant.
• Efficiencies in time and costs
• Single contract for multi-geographies
Global IP Communications Consolidation
THE
BENEFIT
THE CLIENT
A leading commercial bank headquartered in Nairobi,
Kenya with total assets in excess of $2 billion and having
42 branches. It also has operations in 3 other countries.
THE CHALLENGE
-
THE SOLUTION
THE OUTCOME
THE
BENEFIT
,
Reducing call flow for basic tasks such as balance
inquiries and retrieving mini-statements. Improving
customer experience for those who call for more complex
queries.
Designed and developed an IVR solution that incorporated existing infrastructure without the need
for any additional hardware, and provided a self-serving IVR system that integrated with their
existing internet banking services
• First time callers would authorize themselves using existing ATM or Credit card pin and generate Telephony-Pin
• Those without an ATM/Credit card would be assisted by agents on a call
• As a fall back for customers requiring agent assistance, seamless transfer to agents was carried out, and all information
collected by the IVR was sent to the agent's web-based desktop, thereby enabling them to immediately serve callers
without querying for their account number or reason for call
• Reduced wait time for callers
• Increase in contact centre agent efficiency
• Increase in C-Sat
IVRS Apps Solution Deployed
THE
BENEFIT
`
OVER 3 DECADES. of integration, innovation
and customization. CUSTOMERS
8000+ CERTIFICATIONS
& SPECIALISTS
1100+ AWARDS
29+
COUNTRIES
30+
INDUSTRY
VERTICALS
08+ GLOBAL
PARTNERS
30+
THE JOURNEY SO FAR.
1994
Appointed
AT&T’s SI In
India
Where the
evolution began
Incepted as
Tata Telecom
Ltd
1986 1996
The
Partnership
for Progress
AT&T carves out Lucent
Technologies.
Lucent spins off Enterprise business as
Avaya.
Tata-Avaya JV takes shape
2004
Avaya to AGC
Avaya buys TTL
stake, forms
Avaya Global
Connect
2010
Rechristened and
Reimagined
Renamed as AGC Networks
Ltd.
Acquired by Essar
2011
AGC goes
global
Expansions into
North America
& MEA
2014
AGC amplifies
Customer centricity
through M3 approach
- Multi Solutions
- Multi Alliances
- Multi Geos
Expanding Global
Presence
AGC completes
acquisition of
Black Box
Corporation in US
2019
EXPERIENCE. AGC’s New Generation Technology Integration.
LET’S CONNECT
+91 22 6661 7300 / 7400 +91 22 6704 5888
www.agcnetworks.com