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Advocate Childrens Hospital
Pediatric Family Advisory Council (PFAC)
Mid-Year Report | 2015 - 2017 Term
PFAC Member Profile
15 Family Members The families have accessed the trajectory of care settings that we offerfrom being born here to staying
inpatient and accessing our outpatient facilities. Our committee also hosts three families who are bereaving the loss of a child. Our families experiences include, but are not limited to, X-ray, CT, MRI, lab draws, transport team, child life and rehab services. The childrens diagnoses range from cardiac in nature, cancer and tumors to cerebral palsy, Crohns disease and genetic syndromes.
14 Health Care Members The health care members represent a wide variety of areas within inpatient, outpatient, therapies and
intensive care units. The committee includes nurses from the 4th and 2nd floors, PICU, Keyser Center and NICU; a respiratory therapist; the medical director of the PICU; the manager of child life services; and the coordinator of development, along with the nurse practitioner for palliative care. Other areas represented are social work and the medical director for the CCCMC.
Co-Chairs Elected March 2015
Lou Carrillo Meggan Mikal Family Member Health Care Member
Family Member: Lou Carrillo loves to fix things (cars, any house project, etc). Lou stated that he appreciates the opportunity to serve the children through our efforts with the PFAC. He also said that its just a perfect way to pay back for all of the wonderful help they received when Adam (his son) was so sick. This is Lous third year and second term as co-chair.
Health Care Member: Meggan Mikal is coming up on her 12th year as an Advocate employee. She enjoys coming to work every day to journey alongside her patients and families. Meggan also loves to run and take her English bulldog swimming. This is Meggans third year and second term as co-chair.
HOSPITAL TOURSFamily members have the opportunity to sign up for a full tour of the Childrens Hospital before each PFAC meeting.
Some of our families experiences have been limited to the inpatient setting; therefore, a tour allows them a chance to observe and understand the trajectory of care services available for our patients. It also allows them to see some of the workflow and offer feedback on projects.
OPENING/WELCOME MEETING JUNE 2015 New and existing PFAC members shared
Discussion of requirements to fulfill volunteer obligations
Snapshot/preview of topics for next meeting
BRAINSTORMING SESSION JULY 2015 Twenty-nine PFAC members, divided into five groups,
participated in a brainstorming session to identify areas of opportunities.
Each group started at one of the stations listed below and rotated to the next station after 20 minutes. By the end of the session, each PFAC member had a chance to brainstorm in each station.
Flow/Processes/Environment Communication Safety Support/Education
The brainstorming boards were collated, and common themes/projects were identified.
Approximately 24 common themes/projects were identified from the brainstorming session.
WORK GROUP DEVELOPMENT JULY 2015 - PRESENT We identified a portion of the 24 identified themes/
projects that were already being addressed within the hospital or Advocate Health Care.
Other themes/projects were determined to be too large in scope for the given timeline of project completion.
With the remaining list of four themes/projects, each family and health care member voted on their top four projects they would like to work on.
Everyone was able to get in their top one or two choices.
Four work groups were initiated and started in July 2015
Hand Hygiene Parent-to-Parent Support Transition/Discharge Process Family-Centered Care
Other ways the PFAC is giving back! Feedback/recommendations offered by PFACPrior to each PFAC meeting, an email is sent out to the managers, APNs, medical directors and chairs of the Unit Councils at the Childrens Hospital to assess if they have any projects they are working on that they would like PFAC feedback on.
5/16 MC 0907
1. Neonatal Intensive Care (NICU) Update Jean Smith, Manager of the NICU, previewed new
NICU and obtained feedback on the facilities
2. Hospital Safety Dr. Larry Roy, Vice President of Quality and Safety
for the Childrens Hospital, discussed partnering with families on safety initiatives
Reviewed SPS HACS
3. 2 Hope Our PFAC weighed in on thoughts related to
initiating a quiet time
Scheduling for children that are on 2 Hope for an extended time
4. Manager Tiffany Wiksten, Manager of Infection Prevention Family engagement in Advocate-wide hand
5. Press Ganey (patient and family satisfaction survey that is utilized at our hospital) Ideas for increasing response
Feedback on certain questions within the survey
6. Family Panel Tuesday, April 12, 2016
Discussion will be centered on the parents journey through our hospital system
7. Communication Boards in Rooms Parents provided feedback on the development of a
new communication board for each patient room
8. Telemedicine Dr. Kathy Webster presented on the growing field of
Obtained feedback on expectations, communication techniques and how the parents thought it can best be utilized
9. Co-Chairs Advocacy Work for Parent Liaison Role Staff Position at ACH Developing job description and proposal for on-
staff parent liaison role
Will plan to present proposal to exec team Goal to present by May 2016
10. Pediatric Family Advisory Council Award Development With continuing the work where last terms PFAC
left off, our families wanted to create an award that represents our core values and beliefs, with an exemplary commitment to those values and beliefs.
The acronym CARE
C Communication A Advocacy R Respect and Dignity E Empowerment
was used as the basis for the award.