advancing our industry value proposition #icca12 wednesday 23/10/2012
DESCRIPTION
Presentation held at the 51st ICCA Congress which took place in San Juan, Puerto Rico from 20 - 24 October 2012. For more information on ICCA please visit www.iccaworld.com.TRANSCRIPT
Advancing Our Industry Value Proposition:
ICCA, October 2012
JMIC: A Global Industry Body
Our objectives:• Facilitate industry communications and exchange• Raise the profile of the industry and its benefits • Support industry members in local advocacy efforts• Encourage and recognize industry achievements • Provide a unified, consensus “voice” for the industry • Advance the measurement processes required to
validate the value of meetings
JMIC Membership:
• AACVB• AIPC • COCAL • DMAI • ECM
• EFAPCO • EVVC• IAEE • IAPCO• ICCA
• MPI • PCMA • SITE • UFI• 150 +
countries
The Common Experience:
• A lack of appreciation for how meetings and conventions support business and professional development
• A “disconnect” between global economic concerns and the role of our industry
• Makes us vulnerable in the face of an uncertain future
Today’s Global Environment:
• Economic recovery is elusive, uneven• Unemployment still a major issue• Stable growth is the top priorityAt the same time….• Globalization is a reality• Shifting to a knowledge-based economy • Innovation, knowledge transfer are keys to
economic developmentTogether these define the industry message
Meetings = Economic Engines:
• Not just about generating spending• They’re strategic tools to advance innovation,
knowledge transfer, new investment • They attract global business / professional
leaders and expertise to the community• They can raise community profile in relation to
specific economic sectors• They are a key part of economic / community
development strategies
JMIC Conference On Industry Value
Why?• Clarify status, consistency of value models• Explore measurement of meetings “outcomes”• Enhance the use of data in industry advocacyWho?
University / academicsResearch organizationsIndustry associationsCorporateJMIC member Assn’s
Trade show partnersIndustry advisors / consultantsTrade, mainstream mediaPolitical perspective
Results: Consensus on Key Issues
– Solid, consistent measures essential to credibility– Primary value is “outcomes”; spending secondary but
essential component– Importance of relevance to key audiences– Need to link with government priorities– Wide (and unknown) variety of models in use– Concerns re: cost, repeatability, local application
Workshop Recommendations:
• Carry out Inventory / comparative analysis of value models• Develop greater consistency; global endorsement• Address need for local applications • Create protocol for “outcome” values (case studies)• Encourage more cooperative data collection• Identify key audiences and their unique information needs• Create a “tool kit” to support value communications• Encourage more participation by event organizers
Inventory / Analysis Study:
• Dr. Leo Jago, former research Professor; now Chief Economist Tourism/ GM Tourism Research Australia
• Supported by Dr. Larry Dwyer, Prof Tourism Economics at U of NSW / President International Association for Tourism Economics
• Review of 16 models from around the world • Purpose: assess existing and future needs; identify gaps;
recommendation action• Study available at www.themeetingsindustry.org
Study Conclusions:
• National estimates well served by UNWTO model • Limited by adoption, cost and frequency• Priority now for models with regional or local application• Variety of models but all share common principles which
can be used to establish an accepted practice• Acceptance of economic estimates enhanced by models
consistent with an endorsed approach.• Values re: economic, professional, academic, business
advancement challenging; may be better as case studies
The Value Pyramid:
Overnight Expenditure & Daytrips > 50
KM
Day Trips < 50 KM
Organiser & Exhibitor Expenditure
ROI for Delegates & Employers
Other Destination Benefits (Knowledge Creation & Dissemination, Investment)
Study Implications:
• Need to recognize, promote that there are multiple components that make up total value
• Different techniques required for each component
• Consistency of definitions & terminology crucial
• Objective: Business events become recognised as ‘investments’ rather than ‘costs’
Next Steps:
• Create listing of available models as reference• Facilitate exchange, alignment amongst industry users• Encourage development of local / regional models• Pursue measures for academic, economic, professional,
knowledge values in cooperation with event organizers• Complete “toolbox” to support communications• Encourage local adoption and action
Importance of Local Action:
• Our industry is diverse; widely dispersed• Local governments make most investment decisions• Value measures have more relevance; beneficial
impacts are felt directly by the community• Local industry members are in the best position:– Better understand local issues and priorities– Are more likely to have access to decision-makers– Can develop ongoing roles and relationships with business,
professional and academic communities
Studies / Resources / Sharing:www.themeetingsindustry.org
ICCA, October 2012
Discussion Questions:
• How can we use value measures more effectively in communicating with our respective communities?
• How can we better capture / depict the values (professional / scientific / economic) associated with event accomplishments?