advanced leadership nafcu 11.12
DESCRIPTION
TRANSCRIPT
The Leader of the Future
Why should I listen to you?
100+ a year since 1989
300+ in 19 years
90+ in 19 years
“Simplicity is the ultimate sophistication” Leonardo da Vinci
74%23,000,000
88%
High Potential / High Performance
Abbott, GE, Merrill Lynch, Microsoft, IBM, Apple, State Farm, Mayo Clinic
The Seven C’s of Leadership
1. Character2. Courage3. Communication4. Collaboration5. Competency6. Compassion7. Contribution
Character
The Leadership Challenge by Kouzes and Posner
I want a leader who will:
Tell me the TRUTH. Has a clear vision for
where we are going. Has the skills to get
us there successfully. And is excited about
going with me.
Courage
TO THINK BIG TO BE BOLD
To speak the TRUTH TO MAKE GREAT THINGS HAPPEN
To be… Vulnerable
Ask GREAT questions…
Communications
and LISTEN!
SMART Communications
DialogueAvoid Attack
Competence
RespectDis-trust
Affection TRUST
HIGH
LOW
LOW HIGH
Concern
The 4 Cs of TRUST
“I am good at what I do… and I do it because I
care about you.”
Collaboration
Anne MulcahyCEO of Xerox and the third most powerful woman in the world!
1. Build a network of great relationships with people who want to see you succeed.
2. You don’t have all of the answers, so ask for help and advice from the smartest people you can find.
3. Learn to be a learner.
4. Listen intently to your employees and to your customers.
Some really great advice…
Competency = a commitment to LLBooks
Book summaries
Audio books
Audio book summaries
Training DVDs
Seminars
i-Tunes U
Pod casts
Blogs
TED.com
BigThink.com
Business Acumen
Personal Experience
Pattern Recognition…
Strategic Insight
Disciplined Execution
Focus me
Know me
Care about me
Hear me
Help me feel proud
Equip me
Help me see my value
Help me grow
Help me see my importance
Compassion
Gen X Y and C/Z
RespectFreedom
Life-balanceAccomplishment
AppreciationMeaning
Contribution
Detroit - 2011
27% ---- 50%
1,000+ @ $1
Closed 44 schools
33,500 empty houses
91,000 vacant lots
1994
Profits = $13.9 Billion
WITH GREAT POWER COMES GREAT
RESPONSIBILITY(remember… they follow YOUR lead!)
Workshop
• Carefully read pages 6 – 24• Take you time doing the
work shop on page 25/26.
To create a highly accountable culture…
• Communicate clearly and relentlessly.• Set agreed-upon and highly specific metrics.• Focus on results – not personalities.• Force collaboration – teamwork is mandatory
not optional.• Question all activities that don’t contribute to
the company’s overall strategic goals.• Make sure that everyone in the organization –
from top to bottom – focuses on accountability.
• Solid strategy is essential to business success.• However, good strategic principles mean nothing if you don’t implement them.• Thorough preparation is essential to execution.• Simplicity is the foundation of execution. Thus you should focus your business on a few simple ideas.• Align all activity with your core business goals. Eliminate everything else.• People drive execution. Hire, train, retain and motivate the best.• The business landscape is always changing, so to succeed you must be flexible.• Craft a simple message, and make sure everyone in the organization gets it – but also listen to everyone, so you know what’s going on.• Being good isn’t enough. Build “towering strengths.”
Sun Tzu on Business Execution
Where are we going + how will we behave on the way?
FocusDifferentiation“No”
Stakeholders + guiding collation
Vision + ValuesStrategyPlansGoals / ObjectivesTactics / Actions
Procedures / ProtocolsRepeatable ProcessClear / consistent / relentless
Training +time / money /
supplies / people
Measure / TrackCommunicate
Transparency Renewal
Praise + Celebration and
Eliminate Mediocrity
Obstacles to Execution
1. There is a real void of clear, direct and understandable communication. This results in people doing what they want to do, not what they need to do and breeds a climate of not caring about the customers/clients or their colleagues.
Poor Communication
2. Dysfunctional behavior is accepted or ignored and worse yet, colleagues, management reward it.
Poor Behavior
3. There is no definition of what is acceptable and what is unacceptable.
Lack of Clarity
4. Management does not promote and confirm that accountability is a key principle within their company.
Lack of Accountability
5. Good people may leave because of frustration that their employer is ignoring the issue and is not proactive in seeking and implementing a solution to change the environment.
Loss of Talent
6. Employees will believe that if their managers do not show that accountability is important, then employees will know that they can get away with unacceptable behaviors.
Lack of Leadership
Accountability
• 100% Clarity
• Agreement
• Tracking
• Coaching
• Reward / Punishment
Clear Direction
No
Yes
Explain the Task
Agreement
Gain Agreement
Skills
Yes
No
Training
Resources
Yes
No
Get them theResources
Authority
Yes
No
Empower Them
Motivated
Yes
No
Coach Them
PerformanceImprovement
Yes
No
Clarity
The Four Pieces of Paper…
Agreement
Drone Scapegoat
OwnershipMentality
LooseCannon
HIGH
LOW
LOW HIGHAccountability
Empowerment
Keep a Compelling Scoreboard• It has to be simple• It has to be visible to the team• The has to show all key metrics• It has to tell you
immediately if you are winning or losing!!
Tracking
MPS Margin Per Sale
Talent
Customer Service
Customer Retention
Create a “Dashboard” of all key measures
Coaching
Situational Leadership
LOW
LOW
HIGH
HIGH
Skill
Final Workshop• What are the top THREE things you
must do right away to dramatically increase the level of disciplined execution and accountability in your organization?
If you have any questions at all please do not hesitate to send a note or call. My email address is: [email protected]
My twitter address is: @awesomelysimple
Please connect with me on LinkedIn
Also, you might find value in the ideas I share in my blog. You can sign up for it at:www.blog.johnspence.com
Lastly, these slides have already been uploaded to:
www.slideshare.net/johnspence
Thank You