Adult Passport Renewal Application Pack

Thank you for requesting an application pack for your adult passport renewal.

IMPORTANT INFORMATION -

PLEASE NOTE - Applicants who hold more than one valid UK passport must select "Second PassportRenewal" information.

APPOINTMENT SYSTEM - The Passport Office operates an appointment system. The processing timequoted for all services is dependent on the next available appointment and cannot be guaranteed. Current waiting time for an appointment is 2-3 weeks. Upon receipt of a complete application The Travel Visa Company will book the next available appointment and submit the documentation on the applicant’s behalf.

PASSPORT OFFICE UPDATE - The Passport Office has advised that they no longer offer acollection facility for applications processed on a six day service. Please note that all passports processed on a six day service will be despatched to the applicant directly by the Passport Office (IPS) to the home address stated in section 2 of the application form. Regrettably, The Travel Visa Company will be unable to assist with the tracking of the delivery once despatched.

DOCUMENTS WE REQUIRE FROM YOU -

PASSPORT – The applicant’s current passport.

PHOTOGRAPHS x2 - The photos must be passport type photographs that meet thefollowing strict criteria: Be in colour on plain white photographic paper taken against a cream or light grey background; be 45mm by 35mm in size; be identical; be taken in the last 30 days; be facing forward, looking straight at the camera; have a neutral expression with the mouth closed; have nothing covering the face or head (unless for religious or medical reasons); show the eyes open, and free from reflection or glare from glasses; show the eyes not covered by sunglasses, tinted glasses, glasses frames or hair; show the eyes without "red eye" and be free from any shadows whatsoever. Further details on these strict requirements can be viewed via this website: https://www.gov.uk/photos-for-passports

LETTER OF AUTHORISATION - One completed and signed Letter of Authorisationpermitting The Travel Visa Company to submit the application on your behalf. This must be completed and signed in the original and match any passport provided.

CLIENT DECLARATION FORM - 1x Client Declaration Form (only one per travelling partyrequired).

APPLICATION FORM - One completed and signed original Passport Application form. Thisform must:

o Be completed in black ink. Minor mistakes can be crossed out with black pen. Correctionfluid not permitted.

o Be completed in block capital letters.

o Contain all answers within the white boxes on the form.

o Provide daytime contact phone numbers where requested.

o Provide a UK based address.

o Adhere to the "counter signatory" guidelines in Section 10 of the Passport ApplicationForm.

PRE-PAID ENVELOPE - 1 pre-paid Special Delivery envelope is also required for the safereturn of your passport. (Unless you have selected the 6 day service)

CLIENT DECLARATION FORM - 1x Client Declaration Form (only one per travelling partyrequired).

APPLICATION FEE - 1x application fee (Express Services may be available)

o 6 Day Service - £208.00

o 2 Day Service - £308.00

Payable by Postal Order, Credit Card (plus 2.5% processing fee), Debit Card, PayPal or BACS transfer please see account details below:

Account Number: 71482068 Sort Code: 40-15-16

Cheques/postal orders payable to: The Travel Visa Company Limited Post the completed application form and all other supporting documentation to:

The Travel Visa Company Limited The Quadrangle, Crewe Hall

Weston Road Crewe

Cheshire CW1 6UY

If you have any queries regarding your application, please contact our office on 01270 250590. Our office opening hours are Monday to Friday 9:00am – 5:30pm and Saturdays 09:00am – 5:00pm.

Date: __________________     

Dear Sir or Madam,     

Re: Authorisation to collect passport  

This letter is to confirm that, I    

date of birth ______/______/______, give permission to Agent David Stickley to collect my UK 

passport once processed.       

Yours faithfully,    

___________________________ (Applicant’s Signature)      

___________________________ (Applicant’s Name)  

A completed and signed Passport Application form is required for all Passport Applications. This form must: • Be obtained from your local Post Office or requested from The Travel Visa Company. Copied forms are not accepted.• Be completed in black ink. Minor mistakes can be crossed out with black pen. Correction fluid not permitted.• Be completed in block capital letters• Contain all answers within the white boxes on the form• Provide daytime contact phone numbers where requested

Section 1 Put a cross in the box to show what type of passport you are applying for. This is also where you can:

• Apply for a 48-page Jumbo passport• Ask for a Braille identifying sticker to go on your passport

Section 2 This is where you provide your contact details. Please include a phone number and an email address in case the UK Identity and Passport Service (IPS) needs to contact you.

Section 3 This is where you provide details about all passports you hold, have held or have been included on in the past. This is also where you give details of a lost or stolen passport.

Section 4 Only fill in this section if you are

• An adult (16 or over) applying for your first passport• A child who is likely to become 16 before the IPS can issue the passport• Were born abroad• Applying to extend your passport or replace a lost, stolen or damaged passport

Section 5 Only fill in this section if you have a Home Office certificate of registration or naturalisation.

Section 6 Only fill this in if the application is for a child aged 12 to 15 years.

Section 7 Leave this section of the form blank.

Section 8 Use this space to include any extra information you think the IPS should know about, such as:

• Details of a previous or alternative address• Your preferred method of contact if you are visually impaired• That you have already sent the IPS form LS01 to report a lost or stolen passport

Section 9 You must sign and date your application here.

Section 10 This is the section that the person you have asked to countersign your form must fill in and sign. You only need to get your form countersigned if you are applying:

• For a first passport or a first second passport• To replace a lost, stolen or damaged passport• To renew a passport for a child aged 11 years or younger• To renew a passport when your appearance has changed so much that it would be hard to recognise you from the photo

in your last or current passport.

The person who countersigns your application form at section 10 (your ‘counter signatory’) should also certify one (not both) of the photographs. They do this by writing on the back: ‘I certify that this is a true likeness of [Mr, Mrs, Miss, Ms or other title followed by your full name]’. They must then sign and date the statement. It is not enough just to sign and date the photograph.

If the application is for someone under 16 (including babies) The counter signatory must: • Sign the application form at section 10 to confirm that they have known the adult who signed section 9 for at least two

years • Certify one of the photographs as described above, stating the child’s full name

10

Return Address:The Travel Visa Company, The Quadrangle

Crewe Hall, Weston Road, Crewe, Cheshire, CW1 6UY

Passport Application Form Guide

Company No. 07038677 | VAT Number. 983 0034 31

The Travel Visa Company logo is a registered trademarkof The Travel Visa Company Ltd. - All rights reserved.

Tel: 01270 250 590 | Fax: 01270 250 029enquiries@thetravelvisacompany.co.ukwww.thetravelvisacompany.co.uk

Client Order Form

Telephone Number:

Email Address:

Postal Address:

/ /

Post Code

Name:

Full Name (Printed):

Applicant Signature: Date:

Return Address:The Travel Visa Company, The Quadrangle

Crewe Hall, Weston Road, Crewe, Cheshire, CW1 6UY

Company No. 07038677 | VAT Number. 983 0034 31

The Travel Visa Company logo is a registered trademarkof The Travel Visa Company Ltd. - All rights reserved.

Tel: 01270 250 590 | Fax: 01270 250 029enquiries@thetravelvisacompany.co.ukwww.thetravelvisacompany.co.uk

Passport Services:Passport Renewal:

Second Passport:

Lost or Stolen:

Name Change:

Child New Passport:

Child Renewal:

Size

Processing Speed

Standard-30 pages:

Same Day (if available):2 Day: 6 Day:

Jumbo-48 pages:

The Quadrangle, Crewe Hall, Weston RoadCrewe, Cheshire, CW1 6UYT 01270 250 590 | F 01270 250 029www.thetravelvisacompany.co.uk

Terms & ConditionsPertaining to The Travel Visa Company Ltd.

Terms and Conditions

These terms and conditions, together with the Data Protection Policy, Website Terms of Use, Client Declaration Form and any other information brought to your attention before you submit your application, form the basis of your contract with The Travel Visa Company Limited, company number 07038677, whose registered address is Gloucester House, Church Walk, Burgess Hill, West Sussex RH15 9AS, hereafter “the Company”, “we”, “us”. Please read these carefully as they set out our respective rights and obligations, and all services o�ered and accepted are subject to these terms and conditions. References to “you” and “your” include all persons named on the visa application and for whom the visa application is to be made (“the User”). References to “Embassy” include embassies, consulates, High Commissions and Passport o�ces. In these terms and conditions, unless the context otherwise requires, words in the singular shall include the plural and vice versa.

By instructing the Company to undertake services on your behalf, the User is deemed to have accepted these terms and conditions.

The services o�ered by the Company consists of but is not limited to the processing of visa applications and/or other documents for Users for the purposes of travel and tourism (including business use) (“O�ered Service”). The Company is not an advisory service. ‘Necessary Information’ means the information required from a User to allow the Company to submit an application for a Visa, such information may include, but is not limited to, the Users name, address, holiday destination, and any other information which the Company considers necessary for the purposes processing the User’s visa application. The Service Charge per visa application is required to cover the cost of providing the O�ered Service and making a visa application on your behalf, payment of the Service Charge must be made by way of Cheque, Postal Order, Credit or Debit card, as approved by the Company. The Service Charge is inclusive of any Embassy charges, delivery charges, VAT or any other charges which may be payable – a breakdown of these fees will be provided to the User upon request for payment. The Company will request payment of the Service Charge upon instruction by the User. Embassy fees and the availability of services are subject to change by the Embassy without prior notice to the Company, and the Company cannot be held liable for this.

By supplying the necessary information, Users agree for the Company to make application/s for a travel visa on the User’s behalf. Upon submitting the Application form with Necessary Information and making payment of the Service Charge, a contract will be formed between the User and the Company; such contract is subject to and governed by these Terms and Conditions. Once the contract has been created no refund is available, regardless of whether the visa application is successful or not.

The issue of visas is di�erent from Country to Country. The processing of a visa can take up to 15 working days from receipt of the visa application by the Embassy, however Embassies can extend the processing time both generally and on individual applications at their discretion and with no prior notice to the Company. Fees and services may di�er between the time the visa application order has been placed and the application has completed. The Company cannot be held liable for any delay experienced during the application process or increases in fees as a result. The User is under an obligation to pay any increase in fees.

The Company reserves the right to select the most appropriate service available given the time constraints or other requirements speci�ed by the User, The Company will not be held responsible for taking any steps which the Company considers as reasonable in ful�lling the instructions of the User (whether express or implied) and/or in the best interests of the User, and the User will be wholly responsible for any charges incurred for such services.

The Company will send completed visa applications by Royal Mail or other courier service. A delivery charge will be requested from the User upon instruction and is included in the Service Charge.

The Company reserves the right to retain passports and visas until payment of all requested fees is made in full.

Liability and Limitations

By instructing the Company for the provision of the O�ered Service, the User accepts all requirements, restrictions and limitations of liability set out in all documentation forming the contract between the parties. We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any �nes or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities. The Company cannot be held liable for any decision made by an Embassy with regards to a User’s visa application, and the User accepts that the Company has no involvement in the decision making process of the Embassy. The Company cannot accept any responsibility for or be held liable for the actions of any Embassy in delaying or not issuing visas or any other failure or error on the part of the Embassy for any reason whatsoever nor can the Company be held liable for any expenses or delays incurred as a result.

The Company cannot be held liable for any of the following: a) incomplete applications forms; b) incorrectly or falsely completed applications forms; c) inaccurate or incomplete supporting documentation. The User is under an obligation to provide correct and accurate information to the Company and the Company cannot be held liable for any failure by the User to do so.

(Continued overleaf)

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The Quadrangle, Crewe Hall, Weston RoadCrewe, Cheshire, CW1 6UYT 01270 250 590 | F 01270 250 029www.thetravelvisacompany.co.uk

Terms & ConditionsPertaining to The Travel Visa Company Ltd.

You are responsible for making yourself aware of Foreign O�ce advice and State Department warnings in regard to the safety of the countries and areas in which you will be travelling and to make your decisions accordingly.

Save where the Company is negligent, the company will not be held liable for any loss or damage to any documents, including applications and passports which are in the possession of the Company.

Third party delivery companies will be subject to their own terms and conditions. The Company cannot be held liable for any delay or failure of a third party delivery company in delivering the completed application to the User, for whatsoever reason.

Should the Company accept liability for the failure to obtain a requested visa, or return a requested visa to the User in a timely manner, the user’s sole and exclusive remedy against the Company for damages is the return of any Service Charge actually paid by the User to the Company, minus any Embassy fees or third party delivery charges. Any claims for damages must be made to the Company within 30 days of the notice of the refused visa application or return of delayed visa. Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your visa application prior to our accepting it, we could not have foreseen you would su�er or incur if we breached our contract with you (consequential losses); or (b) any business losses. We do not exclude liability for any cause of action, loss or damage prohibited by English law.

Website

The User’s use of the Website and or the O�ered Service is on the strict understanding that the Website and or the O�ered Service is not engaged in rendering advice and should not be relied upon when making any related travel or other decision. The information contained within the Website and or the O�ered Service is provided without warranties expressed or implied relating to the accuracy, �tness for purpose, compatibility or security of any components of the Website and or the O�ered Service. The Company does not guarantee uninterrupted availability of the Website and or the O�ered Service nor, that any representation or statement contained on the Website will be error free.

Complaints

We will make our best endeavours to ensure your visa application goes smoothly. However, in the rare event that you are not happy with the service you have received and wish to make a complaint, we request that you notify the Company of your complaint in writing as soon as possible. Complaints should be marked for the attention of: Customer Service Manager at The Travel Visa Company Ltd, The Quadrangle, Crewe Hall, Weston Road, Crewe, Cheshire, CW1 6UY. We will endeavour to acknowledge receipt of your complaint within 14 days of receiving your written complaint and respond fully to your complaint within 28 days of receipt. Should we not be able to respond to you within these time periods, we will advise you accordingly. It is a condition of our acceptance of liability under this clause that you notify any claim to the Company strictly in accordance with the complaints procedure set out in these conditions. It may a�ect your rights under this contract if you fail to do so.

Data Protection Act 1998

Our data protection policy can be found at http://www.thetravelvisacompany.co.uk/privacy

Severance

If any (singular or plural) provision of these Terms and Conditions is held to be invalid or unenforceable, such provision(s) shall be struck out and the remaining provisions shall remain in force. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in e�ect.

Law and Jurisdiction

It is agreed that any dispute, claim or other matter which may arise in relation to your visa application and/or O�ered Service will be governed by English Law and the parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.

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