Andréa D. PalmieriStrasburg, VA 22657

Home: 540-465-1718 Cell: 540-409-6416Email: adp223@yahoo.com

https://www.linkedin.com/pub/andrea-palmieri/30/985/aba

Administrative CoordinatorSummary ofExperience: Approximately 25 years of administrative experience in several different industries such as;

recruitment/staffing organizations, Information Technology, government Contracts, education, medical, finance, automotive manufacturing and print manufacturing

Core Strengths: Peak organizational skills, logistical planning, close attention to detail, problem solving skills

with first contact resolution, strategic planning/coordination, as well as presenting ideas and concepts. Can work independently or with a group of people

ComputerSkills: Proficient in Microsoft Word, Excel, PowerPoint, Access, Outlook, Lotus Notes within

Windows Operating systems such as; NT/VISTA/XP/2000+ knowledge of QuickBooks, Peachtree and accounting software packages, type 55WPM

EmploymentExperience:9/13-6/15 Navy Federal Credit Union

Member Service Representative RFL: Career changeInbound contact center, responsible for taking between 90-125 calls per day to assist

members with questions and concerns about their checking/savings, certificates, loans and credit cards

.Provided one stop resolution and secured accounts through properly identifying members

with their confidential information.Processed domestic bank wires, Western Unions, and ACH transfers as well as loan payments,

issued Visa check cards and opened/closed accounts at members request.Processed check orders/re-orders, placed stop payments and reissued, reinstated and cancelled debit cards with report documentation.Cross sold products and services; when appropriate to subject matter experts and referred

members to NF Investments and Insurance, Trust Services, or Small Business Services to help improve

their financial portfolio. Educated and assisted members with the NF website, on-line services as well as any

problems they had with obtaining account information through their PC or mobile phone.Initiated, investigated and performed corrective procedures including granting exceptions

andwaiving fees within authorized limits.

3/11 –9/13 Percepta/Ford Motor CompanyRegional Analyst & Coordinator (part-time, 20 hrs a week)RFL: Resigned for full time employment opportunityProvided weekly/monthly report analysis utilizing MS-Excel and other proprietary databases

for approximately 130 dealerships in the DMV area to regional management including 25

employees in sales and parts & service. Provided reports consisting of profit/loss of inventory, quick lane statistics, extended service

plans, brake/battery/tire usage. Provided general office administrative support by answering phones, ordering office supplies, coordination of regional meetings, setting-up of events, processed mail, maintained

confidential dealership files and made travel arrangements for executive level staff as requested.

12/07- 9/10 Shenandoah University/Physician Assistant Graduate ProgramRecruitment and Placement Coordinator RFL: Grant funding ended Responsible for assisting the Clinical Coordinator with logistical planning, establishing new clinical sites by performing cold calls and networking through the medical community to

increase the number of clinical sites for the second year PA students during their clinical rotation year. Responsible for recruiting the general public, the acting community and specific populations

for case scenarios for the Standardized Patient Program.Attended high school and four year college career fairs throughout the year introduce and

educatethe general public about the PA profession and our graduate program. Assisted with the preparation of open house events 2-3 times a year as well as conducted

mini-open

house events by giving tours of the school for any prospective students who have any questions about

our program.

Andre‘a Palmieri Page 2 of 2

8/06-2/07 PaRR Inspections (Dewberry & Davis) – Winchester, VAOffice Administrator/ManagerRFL: Laid off due to budget cutsAssisted and supported the project management team with administrative tasks and

logistical projects such as background checks, return of government released equipment to inspectors,

the timekeeping system, safety reports, HR issues and any other day to day operations.Responsible for maintaining all the confidential files for senior management pertaining to

contract agreements and personnel, office procurement, vendor contact, HR oversight and similar management support tasks.

1/06 - 8/06 Unity of the Shenandoah Office Manager (25 hours a week)RFL: Part-time only, resigned for full time employmentSupported seven members on the Board of Trustees including the Reverend, President, andTreasurer of the Board which included maintaining all documentation of board surveys, monthly board meeting minutes, financial reports and purchasing and/or ordering all office

supplies. Provided monthly financial reports by utilizing QuickBooks software to conduct A/P, A/R,

payroll and reconciliations of bank statements and stock investments.Responsible for backing up all data, creating a database of all confidential information which included new/existing members of the congregation with their personal contact information and financials.Created the weekly inserts for Sunday service with current activities in the church including guest speakers, special events and assigning members of the church to assist in Sunday service as well as created welcome packets for any new members who joined the congregation.

8/04 - 3/05 Lifestyle Staffing, On-Site at Perry Judds, Inc. On-Site Manager/Recruiter

RFL: Maternity leaveServed as the primary contact for the PJI management team while responsible for the timely filling of all labor needs with qualified contingent workers and meeting labor efficiency Standards while establishing retention initiatives that contributed to the reduction in

turnover.Performed full life cycle recruitment, conducted new employee orientations, safety training, drug screening and processed administrative paperwork while managing all tasks associated with the hiring process.Responsible for keeping track of temporary employees’ attendance, job performance,counseling and disciplinary action of temporary employees as necessary.Resolved payroll and labor issues related to contingent workforce and reconciled invoices.Reported injuries and workers compensation issues as well as created and communicatedemployee program’s performance reports to PJI.Communicated regularly with PJI management and the Lifestyle management team as well as the President and Vice-President of Lifestyle Staffing on client status.

Education:2003-2004 Bergen Community College - Paramus, NJ

Completed 34.0 credits towards my BA in Business AdministrationCurrently pursuing on-line courses to complete my BA

1994 Medical Arts Training Center - Margate, FLAssociates Degree, Veterinary Technology

1989 Graduate Clifton High School - Clifton, NJ

SpecialSkills: Teaching fitness classes for approximately 25 years, have 7 certifications including Les Mills

International, AFAA and Personal Training. Volunteer in Girl Scouts, Shenandoah County

Soccer League and the local elementary school.