administrative activities review (aar) – final reportoct 22, 2018 · persistence rate for the...

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AdministrativeActivitiesReview(AAR)–FinalReportOctober22,2018

TheAdministrativeActivitiesReview(AAR)processwasdevelopedasacompanionexercisetoAcademicProgramReview.AswasnotedintheAARGuidelines,“(t)hereviewisanopportunityforyourunittoreflectonitsmission,theservicesyouprovide,yourstrengthsandchallenges,andyourfutureplans.Itwillbeusedtoinformdecisionsaboutresourceallocationsacrossthecampus.”ThefulltextoftheGuidelinescanbefoundontheAARwebpage,locatedatuakron.edu/aar.

TheprocesscommencedonJuly3,2018withcommunicationtothedeansandthevicepresidents,requestingthattheAARbesubmittedbyAugust6,2018.ThecompletedreportswerereviewedbytheInterimPresident,theExecutiveVicePresident-ChiefAdministrativeOfficer/ProvostandtheVicePresident/ChiefFinancialOfficer,whocollectivelymadetheinitialEvaluationsandRecommendations.ThosecommentswerereviewedwiththevicepresidentsandthedeansandthenfinalizedinthisReport.TheReportwascompiledbytheVicePresident/ChiefCommunicationsandMarketingOfficer.

WhenreadingthisReport,thefollowingpointsshouldbekeptinmind:

• Muchofthenarrativeincludedforthevariousunitsistakendirectlyfromtheinformationpreparedbytheindividualunits.

• Thein-depthdetailspreparedbytheindividualunitscanbefoundatuakron.edu/aar.

• TheemployeeinformationisforfilledpositionsasofOctober1,2018,aspreparedbyTalentDevelopmentandHumanResources.

• ThefinancialdetailsaretakenfromtheFY2017-2018year-endreportsprovidedtotheBoardofTrustees.

• Finally,allunitsthroughouttheUniversityshouldfactorintherecommendationscontainedwithinthisAARFinalReportaspartoftheThree-YearActionPlandevelopmentprocess.

BoardofTrustees

TheUniversityofAkron'sBoardofTrusteesisthegoverningbodyforTheUniversityofAkron,pursuanttoOhioRevisedCode3359.01.TheBoardiscomposedof11members–ninevotingmembersandtwononvotingstudentmembers–allofwhomareappointedbytheGovernorofOhiowiththeadviceandconsentoftheOhioSenate.Trusteesareappointedtoanine-yeartermofoffice,withtheexceptionofStudentTrusteeswhoareappointedtoatwo-yearterm.OnOctober26,2011,theBoardadoptedRule3359-1-10

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therebycreatingthepositionofAdvisoryTrusteeandenablingtheBoardtoadduptothreenon-votingmembersinthatposition,inadditiontothe11governor-appointedindividuals.

TheBoardofTrusteeshasbeenchargedbytheOhioLegislature(OhioRevisedCode3359.03and3359.04)withselectingandappointingthepresident;settingtheoperatingbudget;approvingpersonnelappointments;grantingalldegreesawardedbytheUniversity,includinghonorarydegrees;establishingtuitionandfeerates;approvingcontracts;andapprovingallrules,regulations,curriculumchanges,newprogramsanddegreesatTheUniversityofAkron.InJune2012,theBoardofTrusteesadopteditStatementofMission,Values,andExpectations.

Employees

TheBoardOfficecurrentlyhasonefull-timestaffmember(1FTE),followingthedepartureofaseniorcontractprofessionalin2016whowasnotreplaced.Inaddition,boththeVicePresidentandGeneralCounsel,whoalsoservesasBoardsecretary,andtheAssociateVicePresidentandDeputyGeneralCounsel,whoalsoservesasassistantBoardsecretary,supporttheworkoftheBoardoffice,alongwithstafffromtheOfficeofGeneralCounsel.

GeneralFundExpendituresFY2017–2018

Personnel: $90,934

Operating: $40,364

Total: $131,297

Evaluation

• TheOfficeoperatesinaneffectiveandefficientmanner,especiallygiventhereducedstaffinglevels.

• Changesbeingmadetoreducetheamountofpapercopyingandcollationthroughgreateruseoftechnologytoimproveefficiencyshouldcontinueandexpandasappropriate.

Recommendation

• StaffinglevelsareminimalandshouldbereviewedaspartoftheThree-YearActionPlanprocess.

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OfficeofthePresident

TheOfficeofthePresidentprovidesadministrativesupporttothePresidentoftheUniversityandhelpscoordinatetheinitiativesofthePresident.ThePresident’sCabinetconsistsoftheexecutivevicepresidentofadministration/provost,andthevicepresidentswholeadthevariousfunctionalareasoftheUniversity–advancement,financeandadministration,generalcounsel,inclusion&equity,studentaffairsandcommunicationsandmarketing.Inaddition,directreportstothePresidentincludethedirectorofgovernmentrelationsandthedirectorofcommunityengagement.Therepreviouslyhadbeenachiefofstaff,butthatvacantpositionisnotbeingfilled.TheDepartmentofIntercollegiateAthleticsalsoreportstotheOfficeofthePresident.

TheOfficehasoneexecutiveassistantandtwocontractprofessionals,oneheadinggovernmentrelations(whoalsoservesasassistantdirectoroftheRayC.BlissSchoolofAppliedPolitics)andonefocusedoncommunityengagement.

Employees: One(1)FTfaculty(President);two(2)FTcontractprofessionals;one(1)FTstaff,totalingfour(4)FTE.

GeneralFundExpendituresFY2017-2018

Personnel: $981,089(includesFacultySenate)

Operating: $331,685

Total: $1,312,774

Evaluation

• TheOfficeisthinlystaffedrelativetoitscurrentscopeofservicesbutadequatelyperformsitsfunctions.

Recommendation

• ReviewcurrentlevelsofstaffingandresourcesaspartofThree-YearActionPlanprocess.

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DepartmentofIntercollegiateAthletics(reportstotheOfficeofthePresident)

ThepurposeoftheDepartmentofIntercollegiateAthleticsis“…tofurthertheeducationalmissionoftheUniversitybydevelopingthestudent-athleteasatotalperson.TheprincipalfocusofAthleticsistodevelopsuccess-drivenstudent-athletesthroughacademicachievement,athleticexcellenceandsocialresponsibility.Athleticscelebratesthesuccessofstudent-athletestocultivatepride,enthusiasmandcommitmentamongfaculty,staff,students,alumniandthegreaterAkroncommunity.”

ThreemajorcategoriesmakeuptheDepartment’sadministration:

• StudentSupport(AcademicSupportServices,Compliance,Programming/CommunityService,SportsMedicineandStrengthandConditioning)

• Administration(BusinessOffice,Equipment,FacilitiesandOperations,HumanResources,SportsProgramAdministration,andTitleIXCompliance)

• ExternalRelations(Branding,CorporateSponsorships,Communications,Development,Marketing,NewMediaandTicketOperations)

TheDepartmentoverseestheoperationsoftwentyintercollegiateathleticprograms(withtwoofthoseprogramshavingbeenaddedwithinthelastacademicyear),enablingstudent-athletestocompeteattheNCAADivisionI(FBS)level.Headcoachesofeachsportprogramaredirectlyresponsibleforthemanagementofhisorherprogram.AseniorAthleticsadministratorisassignedtoeachsportprogramforpurposesofmanagementoversight.

TheDepartment(throughitsFacilitiesandOperationsunit)managesUAathleticseventsaswellasthoseofoutsidegroupsusing/rentingspaceonUAproperty.DuringFY2016–2017),48suchrentals/eventswereheld,generating$135,105inrevenues.

TheZ-FundistheAthleticsdepartmentfundraisingorganization,providingfinancialsupportforathleticscholarships,academicaffairs,summerschool,facilities,andoperationalneedsofthedepartment.DuringFY2017-2018,$3.3millionwasraised,asignificantincreaseoverFY2016-2017($2.5million)andFY2015-2016($2.4million).

TheDepartmentofAthleticsisanAuxiliaryunitoftheUniversity,fundedthroughrevenuesitgenerates,aswellasGeneralFundsupport.

TotalEmployees: Eighty-seven(87)FTcontractprofessionals,four(4)PTcontractprofessionals,totaling89.7FTE

Eleven(11)FTstaff(regularandtemporary),131PTstaff(regularandtemporary),totaling65.3FTE

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Administrativeexpenditures(non-sportprograms)FY2017-2018

Personnel: $4,154,231

Operating: $5,467,149

Total: $9,621,380

SportprogramsexpendituresFY2017-2018



Total: $11,734,525

Note:

• 94%ofannualUniversitydebtserviceobligationsrelatedtoInfoCisionStadiumand100%ofannualStileFieldHousedebtserviceareincludedinthebudgetfortheDepartmentofAthletics,totaling$4,968,580duringFY2017-2018.

• Athleticstudentaid(scholarships)totaled$6,706,997duringFY2017-2018.• TheDepartmentgenerated$8,295,808inrevenueduringFY2017-2018.• GeneralFundSupportprovidedtotheDepartmenttotaled$24,289,339duringFY2017-

2018.

Evaluation

• TheDepartmentcontinuestoofferitssportprograms,providingsupporttostudent-athletes,raisingfinancialsupportandmanagingfacilityoperations.

• SomefunctionswithintheDepartment(e.g.humanresources,marketing,developmentandprogramming)couldbebetterintegratedwithcampusprocedures.

Recommendations

• DevelopplanstoreduceGeneralFundsubsidyofAthleticsoverthenextthreeyears,throughbothadditionalrevenuegenerationandexpensereductionaspartoftheThree-YearActionPlanprocess.

• Reviewthepotentialefficienciesandbenefits/challengesofconsolidatingvariousfunctionalunitswithintheDepartment(suchasacademicadvising,budgetandfinance,marketingandcommunications,development,compliance)withcentralizedUniversityoperations.

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OfficeofAcademicAffairs

TheOfficeofAcademicAffairs(OAA),undertheleadershipoftheExecutiveVicePresident-ChiefAdministrativeOfficer/Provost,supportstheacademic,researchandservicegoalsoftheUniversity.OAAworkswithadministrators,facultyandstafftostrengthenacademicsacrosscampusandincreasestudentsuccess.

OfficeofAcademicAffairs-Administration

OAAisresponsiblefortheacademicandacademic-supportunitsacrosscampus,andoverseesawidevarietyofactivities,includingbutnotlimitedto:collegesandschools;researchandtechnologytransfer;EnrollmentManagementandStudentFinancialAid;TalentDevelopmentandHumanResources;ChooseOhioFirst;EnglishLanguageInstitute;EXLCenterforExperientialLearning;MilitaryServicesCenterandArmyROTC;NationalCenterforEducationandResearchonCorrosionandMaterialsPerformance(NCERCAMP)andothersdetailedinthesectionsthatfollow.

Administrativeemployees:

Faculty: Two(2)FT(includingtheExecutiveVicePresident-ChiefAdministrativeOfficer/Provost),totalingtwo(2)FTE

ContractProfessionals: Three(3)FTandone(1)PT,totaling3.6FTE

Staff: Five(5)FT,totalingfive(5)FTE



Operating: $5,420

Total: $1,225,340

Note:Atotalof$356,317inGeneralFundexpendituresforcompensationtothePresidentEmeritusisincludedintheProvostOffice’stotalexpenditures.

Evaluation

• TheOffice(administrative)isthinly-staffedrelativetoitscurrentscopeofservicesbutadequatelyperformsitsfunctions.

Recommendation


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ChooseOhioFirst

TheChooseOhioFirstScholarshipProgramworkstorecruitandretaintalentedstudentsinscience,technology,engineeringmathematicsandmedicine(STEMM)andSTEMMeducationfieldswhootherwisemostlikelywouldnothaveanopportunityordesiretopursuesuchadegree.TheprogramfocusesoninterdisciplinarystudiesandworkthatsupportsandexpandsUA’seffortsinthebiotechnology/engineering/materialscorridordevelopmentforNortheastOhio.

ServicesarefocusedonrecruitingpotentialstudentsthroughvisitstoUA,highschoolsandcommunityeventsandbyconductingvariousprogramsdesignedtohelpstudentsremainatUA,includingJumpStartOrientation,RunningStartSummerBridgeprogram,intrusivesupport,academiccoaching,socioculturalevents,theSTEMMLiving/LearningCommunity,andprovidingsupplementalinstructionandtutoring.

COFrecentlypiloted“CollegiateSuccess”,anewprogramfornon-COFstudents.Therewere45studentsfromthepilotprogramin2017-2018and25studentsfromtheSummerBridge2018cohort(recenthighschoolstudentstakingmathbeforestartingatUAintheFall).

Employees: Seven(7)FTcontractprofessionals,totalingseven(7)FTE


Personnel: $427,479

Operating: $128,944

Total: $556,423

Evaluation

• Currently,thereare389COFscholars,about110percohorteachyear.Thepersistencerateforthepastthreeyearsis92%,andthefall2017retentionratewas94%.Theoverallgraduationrateforpastyearsis74%.

• TheCollegiateSuccessProgramhadatotalof150ScholarsinFY2017-2018.

Recommendation


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EnglishLanguageInstitute

TheEnglishLanguageInstitute(ELI)providesqualityEnglishlanguageinstructiontonon-nativespeakersofEnglish,withaprincipalgoalofenablingstudentstoachieveanEnglishproficiencytestscorethatwillfulfillUA’sadmissionsrequirements.Instructionisprovidedduring20-hourperweekintensivestudywithfourproficiencylevelsandfiveskillareas.

Employees: Two(2)FTfaculty(regularandtemporary),nine(9)PTfaculty,totaling6.8FTE

ELIisaSalesAccount(non-GeneralFund)unit.FY2017-2018expenditures

Personnel: $410,623

Operating: $16,993

Total: $427,616

Revenues:ELIgenerated$546,774inrevenuesduringFY2017-2018.

Evaluation

• EnrollmenthasdeclinedforseveralreasonsincludingrecentlimitationstostudentsadmittedtoELI,thescalingbackoftheSaudischolarshipprogramandtheuncertaintiesandconcernsrelatedtoU.S.internationalrelations.ELIsupportservicesremainneededforcurrentUAinternationalstudents.

Recommendations

• EnsureseamlessinteractionwithUA’sInternationalCenter.• Exploreadditionalrevenueopportunities,suchastestpreparation.• Assessimpactofprogrammingbyfall2019

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EnrollmentManagement–OfficeofUndergraduateAdmissions

TheOfficeofUndergraduateAdmissionsisresponsibleforidentifyingandrecruitingstudents,processing/evaluatingapplicationsandsupplementalmaterials,determiningadmissionsdecisions,andenrollingnewundergraduatestudentstoTheUniversityofAkron.TheOfficeofAdmissionsworkswiththefollowingconstituents…highschoolstudents,familymembers,highschoolcounselors,aswellastransfer,adult,guest,andpost-baccalaureatestudents.

TheOfficeofAdmissionsincludesfourkeyareas:

• NewFreshmen(NF)Outreach–Thereare14positionswithinthisareathatarededicatedtorecruitinghighschoolstudents.(WeareintheprocessofsearchingforanAdmissionsCounselor.)Areasofresponsibilityincludeterritorymanagement;eventplanning;communicationmanagement–print,electronicandsocialmedia;workingwithspecialstudentpopulations–multicultural,honors,out-of-state,collegecreditplus;workingwithacademicandstudentservicesareason-campus;applicationreview;etc.

• TransferandAdultStudentServicesCenter–Therearesixpositionswithinthisareathatarededicatedtoworkingwithadult,transfer,guestandpost-baccalaureatestudents.Areasofresponsibilityincludeterritorymanagement;eventplanning;communicationmanagement;workingcloselywithcommunitycollegesandUAacademicareastobuildarticulationagreements;applicationreview;transfercreditevaluation;etc.

• Processing–Thereareninepositionswithinthisarea.(Thereisonepositionthatisvacant.)Theprimaryareaofresponsibilityfortheemployeesonthisteamareprocessingapplicationsforalldomestic,undergraduateapplicanttypes…newfreshmen,transfer,adult,guest,post-baccalaureate,andcollegecreditplus.TheyprocesstheapplicationsviaCommonApp,TargetXandEAB,aswellasallofthesupplementalmaterials.Theyhaveanexpertiseinthebusinessprocessestosupportthestudents’journeythroughtheapplication,admissionandenrollmentprocess.Theyareknowledgeableandcanrespondtoinquiriesandissuesinatimelyandaccuratefashion.

• Data/Systems–Therearefivepositionswithinthisarea.(Onepositionisvacant.)TheseemployeeshavetheexpertiseinthebusinessprocessesandtechnologytosupportAdmissions/EnrollmentManagement.Havingthisexpertisewithintheofficeiscriticaltorespondtoissuesinatimelyandaccuratemanner.Thisgroupisdedicatedtoconnectingthemarketing,recruitmentandprocessingeffortstothesystems.Thisgroupalsoproducesallofthedataanalysis…BlueandGoldreportsforeachsemester,eventanalysis,etc.,aswellasproducesthedistributionlistsformailingsande-mails.

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Employees: Twenty-three(23)FTcontractprofessionals,one(1)PTcontractprofessional,totaling23.6FTE

Nine(9)FTstaff,totalingnine(9)FTE




Total: $3,967,848

Evaluation

• ThisofficeadequatelysupportstheUniversity’snewenrollmentplan.Italsocanrespondtoopportunitiesandissuesinatimelymanner.

• ThecontinuingincreaseinGeneralFundscholarshipsisasignificantconcern.

Recommendations


• DevelopplanstoreducetheamountofGeneralFundscholarshipsaspartofThree-YearActionPlanprocess.

EXLCenterforExperientialLearning

ThemissionoftheEXLCenterforExperientialLearningistohelpstudentsemergeascivically-engaged,adaptableleaders,readytojoinintheenterpriseofbuildingstrongandsustainablecommunitiesbypromotinghands-on,community-based,problem-centeredlearning.Thesixmainareasofprogramminginclude:

• AkronCommunityInternshipProgram–studentsworkona100-hourprojectthataddressesacivic-orientedissue,linkedtoanAkroncommunityorganization–nearly70todate

• Unclasses–focusingonclassesthatendeavortoovercomebarrierstoteachingcoursesthatareinnovativeandinterdisciplinary,particularlyaddressingtheissueofsmallclassesthatmayotherwisebecanceled

• Pitchcompetitions–workinginpartnershipwiththeBurtonD.MorganFoundation,sparkstudentstobecomeinvolvedinentrepreneurshipactivities,includingreachingouttonon-businessmajors(socialentrepreneurs)

• Student-driveninitiatives–supportingprojectsdevelopedbystudentsthathaveaclearacademicconnection

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• Faculty-driveninitiatives–researchprojectswherefacultyengagestudentsandstrategicallychallengebarrierstoexperientiallearning

• Community-engagedcourses–providingmodestfundingfornormalUAclassesthatincludeservice-learningorcommunity-basedresearchcomponents

Employees: One(1)FTfaculty,one(1)FTstaff,totalingtwo(2)FTE


Personnel: $352,209

Operating: $137,255

Total: $489,463

Evaluation

• SignificantconnectionshavebeenmadebetweenUA,UAstudentsandthecommunitythroughEXL’sworkandfocus.

• MuchfavorablemediacoveragehasbeenobtainedfortheCenter’sinterestingandinnovativeprogramming.

Recommendation


OfficeofInstitutionalResearch

TheOfficeofInstitutionalResearchseekstoprovideconsistent,timelyandaccurateinformationtohelpfacilitateplanning,guidedecisionsandanalyzeoutcomes.Itisresponsibleforfilingrequiredstateandfederalreports,assistingintimelycompletingfilingsforexternalaccreditations(suchastheHigherLearningCommission)andprovidinginformationforbothinternalandexternalstudies.Italsoprovidesoperationalreportsanddashboardstonumerousunitsoncampus,includingenrollmentmanagementandadvising.

CompliancereportinginvolvesinformationprovidedtotheIntegratedPostsecondaryEducationDataSystem(IPEDS),whichisusedtodescribeandanalyzetrendsinpostsecondaryeducationintheUnitedStates,andtheHigherEducationInformationSystem(HEI),whichisusedforpolicyanalysisandbenchmarking,particularlyatthestatelevel.

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Employees: Three(3)FTcontractprofessionals,totalingthree(3)FTE


Personnel: $303,212

Operating: $6,376

Total: $309,588

Evaluation

• Theofficeisthinly-staffedofficerelativetoitscurrentscopeofservicesandprovidesinformationanddatauponrequest.

• Ithassufferedfromalackofleadershipforsometime.

Recommendations

• Hireanewdirectorandsupportstaff.

InternationalCenter

TheInternationalCenter(organizedin2017)providessupportforinternationalstudents,scholars,andeducationabroadparticipantsandassiststheminachievingtheireducationalgoals.Italsoensuresinstitutionalcompliancewithfederalimmigrationregulations.TheInternationalCenteraimstoattract,enroll,andretaininternationalstudentsbyencouragingtheirparticipationincampuslifeandconnectingthemwithothercampusdepartmentsandcommunityorganizationsthatcansupporttheirsocial,emotional,academic,andculturalneeds.TheInternationalCentercultivatessensitivitywithinthecampuscommunityregardingculturaldifferencesandinternationalstudentneeds,andithelpsstudentssuccessfullyadapttotheirhostculture.

Primaryservicesinclude:

• Internationalstudentrecruitment(undergraduate)• CenterforInternationalStudents&Scholars,providingacademicandsocial

support,relevantprogrammingandcommunityoutreach• Immigrationservices,advisingstudentsandvisitingscholarsontheimmigration

process,obtainingandissuingrequireddocumentsandreportinggovernment-mandatedinformation

• Globalpartnerships–coordinatingandmodifyingagreementswithpartnerinstitutionsabroad

• EducationAbroad,advisingindividualstudentswiththeirstudyabroadaspirations,developingfaculty-ledshort-termprogramsandrequiredrecords

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Employees: Ten(10)contractprofessionals,one(1)FTstaff,totalingeleven(11)FTE


Personnel: $858,769

Operating: $301,191

Total: $1,159,961

Revenues:TheInternationalCentergenerated$31,030inrevenuesduringFY2017-2018.

Evaluation

• Significantnewrecruitingeffortswereundertakenforthefall2018freshmanclass,withaslightincreaseininternationalstudentsresulting.TheCenterhasundergonesubstantialreorganizationandrefocusingduringthepastyear.

Recommendation

• Assessimpactofreorganized/refocusedrecruitingandprogrammingbyfall2019.

MilitaryServicesCenter

ThemissionoftheMilitaryServicesCenteristoprovidesuperiorcustomerserviceandqualityprocessingofGIBillbenefitstoimproverecruitment,retentionandgraduationofmilitaryservicemembersandtheirfamilies.Servicesprovidedinclude:

• Workingcloselywithnumerousdepartmentsoncampus,veteransorganizationsandotherinstitutionstorecruitveteranstoUA

• ProvidingVeteransAdministrationbenefitcounselingandenrollmentintheVAeducationsystem

• Reconcilingcertificationofclaims,billingandaccounts• ReportingrequireddatatotheDepartmentofVeteransAffairs• ManagingthePeerAdvisorsforVeteransEducation(PAVE)program,toprovide

additionalsupportforveteranswhogotocollege• LeadingtheOhioVeteransEducationCouncil,whichadvocatesonbehalfof

veterans,includingconnectingthemwithpotentialemployers

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Employees: Two(2)FTcontractprofessionals,one(1)FTstaff,totalingthree(3)FTE


Personnel: $245,364

Operating: $14,501

Total: $259,865

Evaluation

• Theunitiswellregarded,bothinternallyandexternally,andthesmallstaffisdedicatedtoitsmission.Veterans’enrollmenthasdeclinedsomewhat,inpartduetothelow3.5%unemploymentrateforveterans;thereisnodedicatedmilitaryrecruiter.

Recommendation


OfficeofResearchAdministration(ORA)

TheOfficeofResearchAdministrationprovidesone-stoppre-andpost-awardadministrativeservicestoUA’sresearchenterprise,including:

• Identifyingkeyresearchopportunities• Facilitatingthesubmissionofallsponsoredprogramproposalsonbehalfofthe

University• Negotiatingandexecutingresearchandothersponsoredprogramsagreements• Managingallfinancialaspectsoffundedsponsoredprojects• Providinggrantsmanagementassistancetofaculty,staffandstudents• Workingtoensureregulatorycomplianceinhumanandanimalsubjects,biohazard

andradiationsafety,exportcontrol,conflictsofinterestandresponsibleconductofresearch

ORAinteractscloselywiththeOfficeofTechnologyTransferandTheUniversityofAkronResearchFoundation(UARF),whichseekstocreatevaluefortheUniversityandthecommunitiestheUniversityservesbytransformingandexpandingtheregion’sinnovationeconomythroughentrepreneurshipeducation,technologycommercialization,application

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ofUAresearch,andcreationofnewentrepreneurialventures.Inaddition,UARFisworkingtoengagemorestudentsandfacultyinentrepreneurshipandinnovationprogramming.UARFinitiativesinclude:

Employees(ORA): Five(5)FTcontractprofessionals,one(1)PTcontractprofessional,five(5)FTstaff,one(1)PTstaff,totaling10.5FTE

GeneralFundExpendituresFY2017-2018(doesnotincludegrantaccountants)

Personnel: $422,511

Operating: $23,357

Total: $445,867

Evaluation

• Thisthinly-staffedunitrelativetothescopeofservicesitprovideshasincreasedparticipationinthetechnologytransfer/intellectualpropertycontinuumbybothstudentsandfaculty.

Recommendation


OfficeofTechnologyTransfer

TheOfficeofTechnologyTransferworkstoidentify,protectandcommercializetheUniversity’sresearchresults,maximizingUA’sresearcheffectivenessandadvancingregionalandstateeconomicdevelopment.TheOfficeworkscloselywithboththeOfficeofResearchAdministrationandtheUniversityofAkronResearchFoundationinmanagingresearchactivities.Itassistsfacultyinfosteringandestablishingstartupcompanies,facilitatesexistingsmallbusinessesgeneratefundingandcommercialapplicationsfornewtechnologiesandpromotescollaborationsandsharingofbusinessassetsamongestablishedcompanies.

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Employees: Three(3)contractprofessionals,totaling2.2FTE


Personnel: $300,355

Operating: $17,679

Total: $318,034

Evaluation

• Inventiondisclosuresandresultingapplicationscontinuetoberobust,althoughtherehasbeenadrop-offfromyearspast.Therelativelynewin-housefilingofpatentapplicationssavesanestimated$120,000-$150,000annuallyinfilingcosts.

Recommendation


ResearchVivarium

TheUAResearchVivariumensuresthatitprovideshealthy,well-caredforanimalstosupportUA’seducationandresearchmission,bothinternallyandexternallyfunded.ItfunctionsundertheguidanceanddirectionoftheOfficeofResearchAdministration,tomeettheresearchneedsofcollegesanddepartments.Itfacilitatescompliancewithallfederal,stateandlocalregulationsgoverninganimalutilizationinteaching,researchandtesting.

Employees: Two(2)FTstaff,totalingtwo(2)FTE


Personnel: $87,153

Operating: $122,128

Total: $209,281

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SalesAccountexpendituresFY21017-2018

Personnel: $52

Operating: $35,182

Total: $35,234

Revenues:TheResearchVivariumgeneratedrevenues(frominternalandexternalsources)of$62,051duringFY2017-2018.

Evaluation

• TheResearchVivariumfulfillsitsresponsibilities.

Recommendation

• FilltheauthorizedVivariumTechnicianposition.

StudentFinancialAid

TheOfficeofStudentFinancialAidprovidesfairandequitableaccesstofinancialassistanceneededtosupportUAstudents’educationalendeavors.Staffemployaphilosophyofcontinuousimprovementthatseekstoputthestudentatthecenterofalldecision-makingwhilestrictlyadheringtofederal,stateandUniversityguidelines.Primaryservicesinclude:

• EducationandOutreach–providingtherightinformationattherighttime• ProcessingandAwardingofFinancialAid–managingtheapplicationprocessingfor

allstudentaid(totaling$330millionannually)ingrants,workstudypayments,studentandparentloans,scholarships,feewaiversandspecializedfunding.

• CounselingandCustomerService–providingsupportasstudentsandparentstrytonavigatetheirwaythroughacomplicatedandcomplexprocessisakeyobjective.

• Compliance–FollowingthehighlyregulatedrequirementsofthefinancialaidsystemiscrucialtotheUniversity’sabilitytoprovidefinancialaidopportunitiestostudents.

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Employees: Nine(9)FTcontractprofessionals,eleven(11)FTstaff,totaling20FTE



Operating: $189,379

Total: $1,526,427

Evaluation

• TheOfficedoesagoodjobofmanagingaverycomplicatedfunctionandworksdiligentlytomeettheneedsofstudentsandparents.

• Thedefaultrateonloansdecreasedsignificantly(from13.4%oneyearagoto10.8%inthecurrentreport).

Recommendation

• DetermineifauthorizedbutvacantpositionsshouldbefilledthroughtheThree-YearActionPlanprocess.

TalentDevelopmentandHumanResources

TheTalentDevelopmentandHumanResourcesdivisionsupportsfaculty,staffandstudentsastheypursueadvancementsintheireducationandcareerdevelopment.ItsmajorresponsibilitiesincludeUniversity-wideemploymentmanagementandadministration,laborrelations,classificationandestablishmentofcompensationrangesforallnon-facultypositions,compliancewithstateandfederalregulationsaswellasUniversityrulesrelatedtoequalopportunityandaffirmativeaction,andbenefitsadministration.

Employees: Nine(9)FTcontractprofessionals,ten(10)FTstaff,one(1)PTstaff,totaling10.7FTE



Operating: $91,230

Total: $1,683,186

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Evaluation

• TheOfficeisthinly-staffedrelativetoitscurrentscopeofservices.ItperformsessentialfunctionsforallUAemployees,butsomeofthesystemsandprocessesneedtobecomemoreefficient.

• Earningathree-year,$300,000federalgrantfromtheOfficeonViolenceAgainstWomenforadditionaleffortstoprovideadditionalpreventionprogramswasquitesignificant.

• Acomprehensivereviewofemployeeclassificationisneededbuthasnotoccurredduetolackoffundingandotherfactors.

Recommendations


• IncludeconductingacomprehensivereviewofUA’semployeeclassificationsystemintheThree-YearActionPlan.

BuchtelCollegeofArtsandSciences(BCAS)

Dean’sOffice

TheBCASDean’sOffice’smissionistosupportandservethestudents,facultyandstaffoftheCollegeanditstwenty-four(24)units,aswellastheentireUAcampuscommunityandnumerouscommunitypartners.Morethan4,500undergraduatestudentsarepursuingBCASdegreesalongwithapproximately250graduatestudents.InFY2017-2018,therewere275full-timefaculty,312part-timefaculty,27full-timecontractprofessionalsand51full-timeadministrativestaffwithintheCollege.

Muchtimeandenergyisspentrespondingtovariousneedsthatarise,includingresolvingcourseorprogramissues,guidingandsupportingCollegestaffforcoursescheduling,budgetmanagementandhiring,advisingstudentsonprogresstodegree,managingCollegerecruitmentactivities,enforcingacademicrequirementsandpoliciesandgeneratingdataandreportsforotherUniversityoffices.

Inadditiontothecurrentinterimdean,therearefourassociatedeanswhohaveresponsibilitiesforservingunitswithinonedivisionoftheCollege(HumanitiesandUndergraduateStudies,SocialSciences,FineArtsandNaturalSciences),adirectorofoperationsandtechnologyandacoordinatorofadministrativeservicesintheDean’sOffice.

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BCASemployees

Faculty: 285FT(regularandtemporary);249PT(temporary),totaling383FTE

Contractprofessionals: 26FT(regularandtemporary),two(2)PT,totaling27.5FTE

Staff: 50FT(regularandtemporary),44PT(regularandtemporary,totaling70.3FTE

BCASDean’sOfficeemployees(includedinCollegetotals)

Faculty: Five(5)FT,totalingfive(5)FTE

ContractProfessionals: Fourteen(14)FT,totalingfourteen(14)FTE

Staff: Four(4)FT,totalingfour(4)FTE

GeneralFundexpenditures–Dean’sOfficeFY2017-2018


Operating: $370,979

Total: $2,351,968

SalesAccountsexpendituresFY2017-2018

Personnel: $241,370

Operating: $300,465

Total: $541,835

Revenues:BCASgeneratedrevenuesof$422,932duringFY2017-2018

Evaluation

• TheDean’sOfficeisrelativelysmallcomparedtothesizeoftheCollege.• BCAShasanumberofsmallunitsthatarecostlytomanageonapercapitabasis

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Recommendations


• AspartoftheThree-YearActionPlanprocess,prioritizestrategicissues/initiativesthat,asaresultoflimitedfinancialresources,havebeenheldback.

• Evaluatethecosts/benefitsofconsolidatingvariousfunctions(e.g.outreach,recruiting,marketing,budget,ITandevents/facilitiesmanagement)intocentralizedUniversityunits

CollegeofAppliedScienceandTechnology(CAST)

ThestatedmissionoftheCollegeofAppliedScienceandTechnology(CAST)is“topreparestudentsforprofessionalandtechnology-basedcareersthroughapplieddegreesandpartnershipsareabusinessesandthelargercommunity.Itsdiverse,interdisciplinary,student-centeredfacultypromotecreativityandinnovationbyconnectingtheorytopractice.”

ThemainacademicdepartmentsaretheDepartmentofAppliedGeneralandTechnicalStudies,DepartmentofBusinessandInformationTechnology,DepartmentofDisasterScienceandEmergencyServicesandtheDepartmentofEngineeringandScienceTechnology.Inaddition,theCollegeoperatesthePoliceAcademy,theTrainingCenterforFireandHazardousMaterials,theHighTechForensicLabandtheCrystalRoomrestaurant.

CASTreportscontinuingincreasesinbothcourseheadcountandstudentcredithoursforthepastfoursemesterswhileoverallUniversityenrollmenthasdeclined.

ThecorefunctionsoftheOfficeoftheDeanaretoprovideadministrativeoversight,academicoversightanddataanalysis,partnershipadministrationandfinancialandhumanresourcemanagement.AnassistanttotheDeanoverseesfinancialandhumanresourcemanagementandadministrationoftheDean’sOffice,supportedbyanadministrativesecretary.OtherpersonnelintheOfficeoftheDeaninclude:

• AssociateDean–Academics,whoprovidesadministrativeoversighttotheacademicdepartmentsandprograms,managestheCollege’scompliancetoUniversityrulesandcollectivebargainingagreements,providesleadershiptodepartmentchairsandprogramdirectorsandadvancesinitiativeswithintheCollege.TheAssociateDeanissupportedbyaseniorbusinessanalyst.

• AssistantDean–PartnershipAdministration,whohasoversightresponsibilityforacademicpartnerships,theassociateofTechnicalstudies,specialprojectsandarticulationagreements.TheCollegeCreditPlusprogramalsoismanagedbytheAssistantDean.EightindividualssupporttheworkoftheAssistantDean.

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• AssistantDean–StudentSuccess,whoisfocusedonstudentsuccessandretentionandstudentengagementservices.AseniorexecutiveadministrativeassistantsupportstheAssistantDean.

• DirectorofAdvising,whooverseesstudentadvisingandadvisingadministration,supportedbythesameseniorexecutiveadministrativeassistantwhosupportstheAssistantDean,StudentSuccess.Sixfull-timeandtwopart-timeacademicadvisersareintheunit.

• DirectorofTechnology,whoprovidescomputersupportforfaculty,staffandstudents,theacademiccomputingtechnologyandmultimediatechnologyclassroomsandotherUniversityorganizationsanddepartments.Anseniorengineeringtechnicianandacomputersupportassistantarepartoftheunit.

Therearefourchairsforthemainacademicareas,withthedeanandtheinterimassociatedeanactingaschairsfortwoofthedepartments.Fouradministrativeassistantsprovidesupport,withoneadministrativeassistantservingtwoofthedepartments.

CASTemployees

Faculty: Forty-five(45)FTfaculty(regularandtemporary),133PTfaculty,totaling93.3FTE

Contractprofessionals: Eleven(11)FTcontractprofessionals,totalingeleven(11)FTE

Staff: Fifteen(15)FTstaff,two(2)PTstaff,totaling16.5FTEDean’sOfficeemployees(includedinCollegetotals)

Faculty: Two(2)FTfaculty(oneofwhomalsoservesasCHPinterimdean)

Contractprofessionals: Eleven(11)FTcontractprofessionals,totalingeleven(11)FTE

Staff: Nine(9)FTandtwo(2)PTstaff,totaling23.5FTE

GeneralFundExpenditures–Dean’sOfficeFY2017-2018


Operating: $166,362

Total: $2,317,551

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Note:IncludesexpendituresrelatedtoInformationTechfee($33,688inPersonnelexpendituresand$64,720inOperatingexpenditures).Also,$4,600inIDCoperatingexpenditures.

SeveralunitswithinCASTarecategorizedasSalesAccounts(CrystalRoom,DisasterSciencesandEmergencyServices,CenterforFireandHazardousMaterialsandLawEnforcementTrainingCenter).

SalesAccountsexpendituresFY2017-2018

Personnel: $384,478

Operating: $69,881

Total: $454,359

Revenues:CASTgeneratedrevenuesof$552,998duringFY2017-2018fromthoseSalesAccountunits.

Evaluation

• TheDean’sOfficestaffislargecomparedtothesizeoftheCollege,butemployeesdomanageUniversity-wideprogramssuchasEarlyCollegeHighSchool,partnershipsandtechprepoutreach,etc.

• CASThasbeenveryproactiveingeneratingnewprograms(e.g.Cybersecurity)andworkingonnewinitiativestoengageandattractstudents.

• ThefinancialpositionoftheCollegeisverygood.

Recommendations


• Evaluatethecosts/benefitsofconsolidatingvariousfunctions(e.g.outreach,recruiting,marketing,budget,ITandevents/facilitiesmanagement)intocentralizedUniversityunits.

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CollegeofBusinessAdministration(CBA)

Dean’sOffice

TheCollegeofBusinessAdministrationpreparesstudentstobecomecompetentresponsiblebusinessprofessionalsandleaders.Itspurposeistobringaboutstudentlearningandsuccessthroughacademicquality,appliedexperientiallearning,studentprofessionaldevelopmentandengagement.CBAoffersin-demandacademicprogramsattheundergraduateandgraduatelevels,servesbusinessandotherdisciplineswithacademicandprofessionaldevelopmentexperiences,developsbusinessconnectionsthatenhancestudentopportunitiesforexperientiallearningandcareerreadiness,buildsdeepandcomprehensiverelationshipswithNortheastOhioorganizationsandfostersinnovationthroughresearchaswellorganizingforumsforthedevelopmentandexchangeofbestpractices.

Approximately2,300studentsarepursuingundergraduateandgraduatedegreeswithintheCollegeanditsfiveacademicunits(Accountancy,Economics,Finance,ManagementandMarketing).Anextensivearrayoftailoredprogramsandservicesareofferedtoenhancethestudentexperience,includingcentersandinstitutesonkeyaspectsofbusinessalongwithroundtablediscussionsandnetworkingopportunities.TheCollegealsohasbuiltastableofalmost280advisoryboardmembersforitsvariousdisciplines,consistingofalumniandotherprofessionalsfromthroughouttheregion.

CBAemployees

Faculty: 71FT(regularandtemporary),27PT(regularandtemporary),totaling79FTE

Contractprofessionals: Sixteen(16)FT,one(1)PT,totaling16.7FTE

Staff: Ten(10)FT(regularandtemporary),three(3)PT,totaling12FTE

Dean’sofficeemployees(includedinCollegetotals)

Faculty: Two(2)FT,three(3)PT,totaling2.7FTE

Contractprofessionals: Fifteen(15)FTandone(1)PT,totaling15.7

Staff: SixFT(regularandtemporary),three(3)PT(regularandtemporary),totaling7.9FTE

Note:Two(2)FTcontractprofessionalsarefundedbygiftmoneyaswellasonePTstaff;OneCPdonatescompensationbacktotheUniversity.

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GeneralFundexpenditures–CBADean’sOfficeFY2017-2018


Operating: $377,684

Total: $2,034,219

CBASalesAccountsexpendituresFY2017-2018

Personnel $27,859

Operating: $13,344

Total: $41,202

Revenues:CBAgeneratedrevenuesof$39,250duringFY2017-2018.

Evaluation

• TheDean’sOfficeisheavilystaffedgiventhesizeofthecollege,reflectingstudentprofessionaldevelopmentandexperientiallearningprogramminginitiativeswithinCBA.

• CBAhasintroducednewandinnovativeundergraduatedegreeprograms(e.g.supplychainmanagement,financialplanning,professionalselling,etc.).

Recommendations

• Closevacantpositionsandre-allocatedutiesasnecessaryinabudget-neutralmanner.

• Evaluatethecosts/benefitsofconsolidatingvariousfunctions(e.g.outreach,marketing,development,careerservices,budget,ITandevents/facilitiesmanagement)intocentralizedUniversityunits.

• ReviewcurrentstaffinglevelsandresourcesaspartoftheThree-YearActionPlanprocess.

CummingsCenterfortheHistoryofPsychology

TheCummingsCenterfortheHistoryofPsychologysupportsaccesstothecompletehistoricalrecordofpsychologyandrelatedhumansciencestofosterunderstandingofthehumancondition.ItisanaffiliateoftheSmithsonianInstitution.Asacomprehensiveresearchandeducationcenter,itactivelyacquires,preservesandprovidesaccesstoprimarysourcesandrarematerialsthatsupporttheteachingandresearchofpsychologyandrelatedhumansciences.Amongitsmostrecentaccomplishments,itopenedtheNationalMuseumofPsychology,theonlymuseumofitskinddevotedspecificallytopsychology’shistory.

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Employees

Faculty: One(1)FT,totalingone(1)FTE

Contractprofessionals: Six(6)FT(regularandtemporary),totaling5.8FTE

Staff: One(1)(temporary),totalingone(1)FTE


Personnel: $470,531

Operating: $25,208

Total: $495,739

Evaluation

• TheCenterisauniqueanddistinctiveassettoUA,andhasbeenverysuccessfulwithattractingphilanthropicgifts.

Recommendation

• ExpandimpactoftheCenteraspartofThree-YearActionplanprocess.

CollegeofEngineering(COE)

UA’sCollegeofEngineeringisoneofthedistinctiveareasoftheUniversity,offeringbaccalaureate,master’sanddoctoraldegreesinseveraldisciplines.Attheundergraduatelevel,thedegreeofferingsareinbiomedicalengineering,chemicalandbiomolecularengineering,civilengineering,electricalandcomputerengineeringandmechanicalengineering.OneofthesignatureelementsoftheCollegeofEngineeringisitsco-operativeeducationprogram.Master’sdegreesareofferedinbiomedicalengineering,chemicalengineering,civilengineering,electricalengineeringandmechanicalengineering.

Administratively,theCollegeisorganizedasfollows:

• UndergraduateStudiesandAdvising

• GraduateStudiesandAdministration

• Recruiting,RetentionandMarketing

• WomeninengineeringProgram

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• IncreasingDiversityinEngineeringAcademics(IDEAs)

• Co-operativeEducationandPlacement

• Five(5)EngineeringDepartments

COEemployees

Faculty: Ninety-seven(97)FT,twelve(12)PT,totaling100FTE

Contractprofessionals: Thirteen(13)FT,totalingthirteen(13)FTE

Staff: Twenty-eight(28)FT(regularandtemporary),three(3)PT(temporary),totaling30FTE

COEDean’sOfficeemployees(includedinCollegetotals)

Faculty: Two(2)FT,one(1)PT,totaling2.2FTE

Contractprofessionals: Thirteen(13)FT,totalingthirteen(13)FTE

Staff: Four(4)FT(regularandtemporary),one(1)PT,totaling4.5FTE

GeneralFundexpenditures–COEDean’sOfficeFY2017-2018(includingCo-Op)


Operating: $782,424

Total: $2,645,315

COESalesAccountsexpendituresFY2017-2018

Personnel: $147,894

Operating: $63,742

Total: $211,636

Revenues:COEgeneratedrevenuesof$262,979duringFY2017-2018.

Evaluation

• TheDean’sOfficeisrelativelylargecomparedtothesizeoftheCollege.• Theco-opprogramisverystrongandtheWomeninEngineeringandIDEAS

programsarealsoofhighimpact.

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• DuetothehighcostofdeliveringaqualityEngineeringeducation,andthesignificantamountofgeneralfundsupportedtuitiondiscountsatboththeundergraduateandgraduatelevel,thefinancialpositionoftheCollegeneedsimprovement.

Recommendation


• Evaluatethecosts/benefitsofconsolidatingvariousfunctions(e.g.,outreach,recruiting,marketing,budget,ITandevents/facilitiesmanagement)intocentralizedUniversityunits.

• AddresstheCollege’sfinancialsituationaspartoftheThree-YearActionPlan.

CollegeofHealthProfessions(CHP)

TheCollegeofHealthProfessionscultivatesaninterprofessionalapproachtotrainingfuturehealthcareprofessionals.CHPencompassessevenschools:AlliedHealthTechnology,Counseling,Nursing,SocialWork,Speech-LanguagePathologyandAudiologyandSportScienceandWellnessEducation,offeringbachelors,master’sanddoctoraldegreeprograms.Inaddition,theAkron-RegionalInterprofessionalAreaHealthEducationCenterispartoftheCollege.

TheOfficeoftheDeanprovidesthefollowingprimaryservices:administrativeoversight,graduateprogramsandstrategicinitiatives,academicsandundergraduatestudies,nursingprograms,financialmanagementandadministrativeassistantsupport.Withinthelastyear,CHPhassignificantlyreorganizedfromanadministrativestandpoint.

CHPemployees

Faculty: (InterimdeanalsoisCASTdean),ninety-two(92)FT,206PT,totaling168FTE

Contractprofessionals: Twenty-one(21)FT(regularandtemporary),four(4)PT,totalingtwenty-three(23)FTE

Staff: Nineteen(19)FT,one(1)PT,totalingnineteen(19)FTE

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CHPDean’sOfficeemployees(includedinCollegetotals)

Faculty: Three(3)FT,one(1)PT,totaling3.2FTE(InterimdeanalsoservesasCASTdean)

Contractprofessionals: Nine(9)FT(regularandtemporary),One(1)totaling9.2FTE

Staff: Three(3)FT,one(1)PT,totaling3.4FTE

GeneralFundexpenditures–CHPDean’sOfficeFY2017-2018


Operating: $235,335(includes$145,637ofInformationTechfees)

Total: $1,558,717

CHPhasseveralSalesAccounts,includingtheHumanPerformanceLaboratory,ClinicforIndividualandFamilyCounseling,Speech-LanguagePathology/AudiologyClinic,NursingCenterforCommunityHealthandHearingAidDispensary.

CHPSalesAccountsexpendituresFY2017-2018

Personnel: $361,574

Operating: $236,538

Total: $598,292

Revenues:CHPgeneratedrevenuesof$584,436duringFY2017-2018forthesalesaccountslistedabove.

Evaluation

• TheDean’sOfficeisofmoderatesizecomparedtothesizeoftheCollege• TheCollegehasmadesignificantstridesinthepasttwoyears.• ThefinancialpositionoftheCollegeisverygood.

Recommendations



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CollegeofPolymerScienceandPolymerEngineering(PSPE)

TheCollegeofPolymerScienceandPolymerEngineeringisoneofthelargestandbroadestacademicandresearchprogramsofitskindintheUnitedStatesengagedinteaching,researchandoutreachinpolymers.Itseekstotrainstudentsinthefieldofpolymerscienceandpolymerengineering,conductcutting-edgeresearchandinnovation,supportpolymerindustriesandcreateimpetusforjobgrowthinNortheastOhioandincreasethepipelineofstudentsinterestedinSTEM-relatedfields.Itgrantsmaster’sanddoctoraldegreesineitherpolymerscienceorpolymerengineeringanditrecentlyhasinitiatedaprofessionalmaster’sdegreeinpolymerscienceandpolymerengineering.

TheOfficeoftheDeansupportstheacademicactivitiesofthetwodepartmentsandtheinfrastructuretoconductsponsoredresearch.Itprovidestestingandtrainingservicestolocalindustries,managesNationalScienceFoundation-fundedsummerprogramsforstudentsandteachersandconductsoutreachactivitiestolocalschools.

PSPEemployees

Faculty: Twenty-eight(28)(regularandtemporary,one(1)PT,totalingtwenty-nine(29)FTE

Contractprofessionals: Fifteen(15)FT(regularandtemporary),totalingfifteen(15)FTE

Staff: Twenty-fourFT(regularandtemporary),four(4)PT,totalingtwenty-five(25)FTE

PSPEDean’sofficeemployees(includedinCollegetotals)

Faculty: Two(2)FT,totalingtwo(2)FTE

Contractprofessionals: Ten(10)FT,totalingten(10)FTE

Staff: Eleven(11)FT(regularandtemporary),one(1)PT,totaling11.5FTENote:Severalemployeesaregrant-fundedandworkingonresearchprojects.

GeneralFundexpenditures–PSPEDean’sOfficeFY2017-2018


Operating: $665,176

Total: $2,876,977[Note:includesresearchallocation($283,672)forformerdean,discretionaryfundforformerdean($82,349)andOelschlagerScienceandTechnology($78,246).Nosuchfundsareincludedincurrent(FY2018-2019)budgetallocations.]

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PSPESalesAccountsexpendituresFY2017-2018

Personnel: $365,921

Expenditures: $715,345

Total: $1,081,265

Revenues:PSPEgeneratedrevenuesof$1,104,436duringFY2017-2018)

Evaluation

• TheCollegehasasignificantregional,nationalandinternationalreputationforgraduate-leveleducationandresearch.

• Therecruitingprogramisverystrongforbothdoctoralandmastersstudents.• DuetothehighcostofdeliveringaqualityPolymerScience/PolymerEngineering

education,andthesignificantamountofgeneralfundsupportfortheCollege,thefinancialpositionoftheCollegeneedsimprovement.

Recommendations



• AddresstheCollege’sfinancialsituationaspartoftheThree-YearActionPlan.

GraduateSchool

TheGraduateSchoolworkswithcollegesanddepartmentsthroughouttheUniversitytooverseeimplementationandenforcementofUniversitypoliciesandproceduresandprovidesupportservicesthatguaranteetheacademicintegrityofgraduateandpost-baccalaureateeducationatUA.Itseekstomaintainacademicqualityofgraduateandpost-baccalaureateeducation,provideoversightofgraduateeducationfinancesandprovideoversightandassistancetostudents,facultyandstaffwithgraduateeducationpoliciesandprocedures.TheGraduateSchoolreportsthatitserves2,857full-timeand1,733part-timegraduatestudents.

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Employees


(Note:ThefacultymembersalsohaveUniversitydutiesoutsideoftheGraduateSchool.)

Contractprofessionals: Two(2)Ft,totalingtwo(2)FTE

Staff: Three(3)FT,totalingthree(3)FTE

GeneralFundexpenditures–GraduateSchoolDean’sOfficeFY2017-2018

Personnel: $952,183

Operating: $8,299

Total: $960,482

(Note:excludesanyGraduateAssistantshipstipends,whichtotaled$6,365,294duringtheperiod.)

Evaluation

• TheSchoolhasmadesignificantpositivechangesinpoliciesandpracticesinthepastfewyears.

Recommendation


LeBronJamesFamilyFoundationCollegeofEducation(LJFFCOE)

TheLeBronJamesFamilyFoundationCollegeofEducationisalearningandteachingcommunitythatprepareseducationalprofessionalsacrossvariedorganizations,whoarecommittedtodiversity,equity,andexcellence,andwhoconduct,utilize,andcritiqueresearchthroughscholarship,leadership,collaboration,inclusiveeducation,innovation,andprofessionalism.

TheOfficeoftheDeanistheadministrativeheadoftheCollege,responsibleformanagingthehumanandfinancialresourcesoftheCollege,recruitingstudents,monitoringlegislativechangesassociatedwiththepracticeofeducationandrepresentingtheCollegeexternally.TheCollegenowhousestwoacademicdepartments(therepreviouslyhadbeenfour)andwillbemovingtobecomeoneacademicunitCollege.

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LJFFCOEemployees

Faculty: (InterimDeanalsoisWayneCollegedean),twenty-five(25)FT,fifty(50)PT,totalingforty(40)FTE

Contractprofessionals: Six(6)FT(regularandtemporary),totalingsix(6)FTE

Staff: Seven(7)FT(regularandtemporary),two(2)PT(temporary),totaling8.5FTE

LJFFCOEDean’sofficeemployees(includedinCollegetotals)

Faculty: (InterimdeanalsoservesasWayneCollegedean),one(1)PT(temporary),totaling1.2FTE

Contractprofessionals: Six(6)FT,totalingsix(6)FTE

Staff: Six(6)FT,totalingsix(6)FTE

GeneralFundexpenditures–LJFFCOEDean’sOfficeFY2017-2018


Operating: $97,162

Total: $1,222,615

LJFFCOESalesAccountsexpendituresFY2017-2018

Personnel: $33,584

Operating: ($3,745)

Total: $29,839

Revenues:LJFFCOEgeneratedrevenuesof$8,312duringFY2017-2018.

Evaluation

• TheCollegehasmadepositivechangesinthepasttwoyears.• TheCollegeisadequatelystaffedandrunsefficiently.

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Recommendations

• ContinuetoexpandtheimpactoftheCollegeonregionalpre-serviceandin-serviceurbaneducators.



SchoolofLaw

TheSchoolofLawpromotesjustice,theprotectionofindividualliberty,andtheruleoflawthroughourcommitmenttoexcellenceinteaching,scholarship,andservice,andthroughthecontinuingcommitmenttoexpandingopportunitiesforlegaleducation.Areasofstudyofferedincludeadvocacyanddisputeresolution,businesslaw,constitutionallaw,criminallaw,familylaw,healthlaw,intellectualpropertylaw,internationallawandwealthmanagementlaw.

TheadministrativestructurefortheSchoolofLawconsistsoftheOfficeoftheDean,thelawlibrary,lawclinics,SchoolofLawcenters,OfficeofAcademicAffairs,OfficeofStudentAffairs,OfficeofStudentSuccess,OfficeofAdmissions,OfficeofCareerServices,OfficeofFinanceandPersonnel,OfficeofAlumniandDevelopmentandtheOfficeofInformationTechnology.Theassociatedean,allassistantdeansandalldirectorsreportdirectlytotheDean.

SchoolofLawemployees

Faculty: Twenty-seven(27)FT,twenty-three(23)PT,totalingthirty-two(32)FTE

Contractprofessionals: Sixteen(16)FT,totalingsixteen(16)FTE

Staff: Nine(9)FT,totalingnine(9)FTE

SchoolofLawDean’sOfficeemployees(includedinCollegetotals)

Faculty: Three(3)FT,one(1)PT,totaling3.2FTE

Contractprofessionals: Twelve(12)FT,totalingtwelve(12)FTE

Staff: Seven(7)FT,totalingseven(7)FTE

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GeneralFundexpenditures–LAWDean’sOfficeFY2017-2018


Operating: $481,551

Total: $2,649,804

(Note:includesexpendituresforalumnianddevelopment,careerplanning,studentaffairs,admissions,academicsuccessandmarketing)

Evaluation

• TheDean’sOfficeislargecomparedtothesizeoftheSchool,reflectingservicesprovidedwithintheSchoolofLawsuchasstudentrecruitment,studentaffairs,advising,careerplanning,andmarketing.

• Rankingsandbarpassageratesarechallenges.

Recommendations

• Closevacantpositionsandre-allocatedutiesasnecessaryinabudget-neutralmanner.

• AddresstheSchool’srankingsandbarpassageratesaswellasseektoimprovethefinancialsituationaspartoftheThree-YearActionPlan.


• Evaluatethecosts/benefitsofconsolidatingvariousfunctions(e.g.,outreach,recruiting,development,marketing,budget,IT,libraryandevents/facilitiesmanagement)intocentralizedUniversityunits.

UniversityLibraries

UniversityLibrariesprovidesresources,servicesandexpertisetosupportandenhanceteaching,learningandresearch.ItincludesArchivalServices,AudioVisualServices,BierceLibrary,ComputerBasedAssessment&Evaluation,DesignandDevelopmentservices,DistanceLearningServices,Science&TechnologyLibraryandTheUniversityofAkronPress.

TheOfficeoftheDeanisresponsibleforprovidingtheenvironment,resourcesandsupportnecessaryfortheUniversityLibrariestomeetthediverseandchanginginformation,teachingandlearningneedsofUAstudents,facultyandstaff.Itconductsstaffandprofessionaljobsearches,coordinatesstudentemployment,plansandadministerstheLibraries’budget,coordinatesprojectswithinthelibraries,createsengagementprogrammingandconductslibraryassessments.

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UniversityLibrariesemployees

Faculty: Sixteen(16)FT,totalingsixteen(16)FTE

Contractprofessionals: Fourteen(14)FT,totalingfourteen(14)FTE

Staff: Thirty-one(31)FT,three(3)PT,totalingthirty-three(33)FTE

LibrariesDean’sOfficeemployees(includedinLibrariestotals)


Contractprofessionals: Three(3)FT,totalingthree(3)FTE

Staff: None

GeneralFundexpenditures–LibrariesDean’sOfficeFY2017-2018

Personnel: $307,514

Operating: $107,690

Total: $415,204

Libraries’SalesAccountsexpendituresFY2017-2018

Personnel: $12,154

Operating: $49,481

Total: $61,635

Revenues:UniversityLibrariesgeneratedrevenuesof$55,660duringFY2017-2018.

Evaluation

• UniversitiyLibrariesloansoutmanymorematerialsthanarereceived.• ThematerialsbudgetissplitnearlyevenlybetweenOhioLINK(48.12%)andnon-

OhioLINKresources.OhioLINKprovidesexceptionalvalue,especiallyforlargesubscription-basedresources.Expendituresonnon-OhioLINKresourcesencompassmonographs,periodicalsnotavailablethroughOhioLINKagreements,coursereservesmaterials,andincidentalsnecessaryforcollectionmaintenanceandmanagement.

• ULhasassumedanexpandedroleinrecentyearsbyassimilatingunitsthatdotesting,instructionaldesign,audio-visualetc.

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Recommendations


• AddressthecostofmaterialsandtheirusageaspartoftheThree-YearActionPlan.• Considercombiningcomputer-basedtestingfunctionsacrosscampus.

MilitaryScienceandLeadership

TheUniversityofAkronArmyROTC(ReserveOfficers’TrainingCorps)isoneoftheoldestsuchunitsintheUnitedStatesandrecruits,retains,developsandcommissionsqualityofficersofcharactertomeettheannualneedsoftheU.S.Army.Approximatelyonehundred(100)UAstudentsareROTCcadets.

Employees

Militaryfaculty: Six(6)–non-UAmilitaryscienceprofessors,instructorsandrecruitingofficers

Staff: One(1)FT(UA),totalingone(1)FTE

GeneralFundexpendituresFY2017-2018

Personnel: $64,643

Operating: $14,805

Total: $79,449

Evaluation

• TheROTCprogramisdistinctiveandstrong.

Recommendation

• ExpandtheimpactoftheprogramaspartoftheThree-YearActionplan.

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WayneCollege

WayneCollegeiscomprisedoftheregionalcampuseswithinTheUniversityofAkronsystem,includingthelargercampusinOrrvilleandacademiccentersinMillersburg,MedinaandLakewood.Itremainstheregion’sopen-accessopportunityforstudentstocompletedevelopmentalcourseworktoprepareforadmissiontoUA.WayneCollegehasthreeadditionalcomponents–AdultFocus,DevelopmentalEducationandUASolutions,aworkforcedevelopmentandcontinuingeducationunit.

WayneCollegeemployees

Faculty: Twenty(20)FT,123PT,totaling66FTE

Contractprofessionals: Twenty-one(21)FT,three(3)PT,totaling23FTE

Staff: Nineteen(19)FT,thirty-four(34)PT,totaling38FTE

WayneCollegeDean’sOfficeemployees(includedinCollegetotals)

Faculty: One(1)FT(alsoservesasinterimdeanoftheLeBronJamesFamilyFoundationCollegeofEducation),totalingone(1)FTE

Contractprofessionals: One(1)FT,totalingone(1)FTE

Staff: Two(2)FT,totalingtwo(2)FTE

GeneralFundexpenditures–WayneCollegeDean’sOfficeFY2017-2018

Personnel: $317,148

Operating: $19,438

Total: $336,586

WayneCollegeSalesAccountsexpendituresFY2017-2018

Personnel: $0

Operating: $21,242

Total: $21,242

Revenues:WayneCollegegeneratedrevenuesof$70,734duringFY2017-2018.

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Otherlocations(Medina,Lakewood,HolmesCountyHigherEducationCenter)


Personnel: $345,338

Operating: $390,481

Total: $735,819

SalesAccountExpendituresFY2017-2018

Personnel: $0

Operating: $85,472

Total: $85,472

Revenues:Theotherlocationsgeneratedrevenuesof$13,294duringFY2017-2018.

UASolutions(WorkforceDevelopmentTraining)

SalesAccountExpendituresFY2017-2018(UASolutions)

Personnel: $344,148

Operating: $285,243

Total: $629,391

Revenues:UASolutionsgeneratedrevenuesof$724,168duringFY2017-2018.

AdultFocus

AdultFocusisthefirstpointofcontactforadultstudentspursuinganundergraduatedegreeattheUniversityofAkron.AdultFocusoffersseveralservicesincludingadvisingandotherformsofsupporttoassistreturningstudentswishingtonavigatethehighereducationcultureandsystem.

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Personnel: $256,124

Operating: $27,886

Total: $284,010

Evaluation

• TheDean’sOfficeissmallcomparedtothesizeoftheCollege.• AsUA’sonlybranchcampus,ithasbeenhistoricallyunder-utilizedwithverylimited

degreeoptions.

Recommendations


• Evaluatethecosts/benefitsofconsolidatingvariousfunctions(e.g.,outreach,recruiting,marketing,budget,IT,libraryandevents/facilitiesmanagement)intocentralizedUniversityunits.

• IntegrateadditionaldegreeofferingsatWayneCollegeintotheThree-YearActionPlan.

WilliamsHonorsCollege

TheWilliamsHonorsCollegeserveshigh-achieving,self-motivatedstudentsfromthroughouttheUniversitywhohavedemonstratedanabilitytoexcelandareseekingopportunitiestodistinguishthemselves.StudentsintheWilliamsHonorsCollegecandesigntheirownresearchfocus,andgetpersonalattentionfromfacultyadvisers.UA’sesportsinitiativealsoisincludedintheWilliamsHonorsCollege.

WilliamsHonorsCollegeDean’sOfficeemployees

Faculty: One(1)FT,six(6)PT,totaling2.4FTE

Contractprofessionals: Four(4)FT,totalingfour(4)FTE

Staff: Two(2)FT,totalingtwo(2)FTE

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GeneralFundexpenditures–WilliamsHonorsCollegeDean’sOfficeFY2017-2018

Personnel: $552,476

Operating: $87,041

Total: $639,517

Evaluation

• LeadershipchangesintheCollegehavebeensubstantialinrecentyears• Significantpositivechangesinpolicieshavebeenrecentlyimplemented.

Recommendation

• ExpandtheimpactoftheCollegeaspartoftheThree-YearActionplan.

Advancement:DevelopmentandAlumniAffairs

TheDepartmentofDevelopmentistheBoardofTrustees-designatedfundraisingentityfortheUniversity.ItsmissionistomaximizeprivatesectorsupportfortheUniversitybydevelopingcomprehensivestrategiesandprogramstobuildlifelongdonorrelationships,andprovideamajorsourceofconsistent,ongoingsupporttotheUniversity.Itadministersthoseresourcesinwaysthatinspirecontinuingtrustandcommitmentfromdonors.ItseekstocreateanenvironmentinwhichphilanthropyispartoftheUniversity’sfabricandinwhichitwillthriveintothefuture.

TheUniversityofAkronFoundationisledbytheVicePresidentofDevelopment,whoservesastheFoundation’sexecutivedirector.TheFoundation’smissionistoprovidefinancialassistancetotheUniversitybyencouraging,investingandadministeringgiftsandbequestsonbehalfofalumni,friends,corporations,organizationsandfoundationswhohaveadeepandabidinginterestinsupportingtheUniversity.Thegoverningbodyismadeupof45membersandcomprisedofanexecutivecommittee,investmentcommittee,giftandestateplanningcommittee,college-centeredcommitteeandastewardshipcommittee.ThecombinedFoundationandUAendowmentisnowover$230million,thehighestinitshistorysincethefoundation’sfoundingin1966.

TheDepartmentofAlumniRelationsworkstomaintainandstrengthentheconnectionbetweenUAgraduatesandtheUniversity,helpinggeneratesupportforUAfromalumnithroughouttheirlives.

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Development

Employees: Twenty-four(24)contractprofessionals,six(6)staff,total29.7FTE



Operating: $515,969

Total: $2,748,188

Evaluation

• DonationstotheUniversityhavedramaticallyincreasedwithinthepastfiscalyear–atotalof$29.4million,up$12.5million(74%)overFY2016-2017.

• Theofficeisthinlystaffedrelativetoitscurrentscopeofservices.

Recommendations


• LaunchamajorcampaignforUA’s150thanniversarytoattractfundsthatcanbeusedinthenextseveralyearsforundergraduatestudent“firstdollar”scholarshipsandnewfacultystart-uppackagesandsalaries.

• Upgrade/replacethesoftwaretheDepartmentuses.• Considerthepotentialefficiencyandfinancialbenefits/challengesofconsolidating

developmentfunctionsthroughouttheUniversity(includingAthletics)withcentralizedDevelopmentoperations.

AlumniRelations

TheOfficeofAlumniRelationsworkstocreatemutuallybeneficialrelationshipsandlifelongconnectionsbetweenTheUniversityofAkron,itsstudentsandalumni.ItsupportstheUniversity’smissionofstudentsuccess,researchandlifelonglearning.Itorganizesnumerousalumnigatherings(nowexpandedtoincludesignificantlymorelocationsthaninprioryears),coordinatesmeetingswiththenationalalumniboard,communicatesregularlywithalumniandhelpsgenerateenthusiasmandsupportforUAthrougheventssuchasHomecoming.TheexecutivedirectoroftheOfficealsoservesasliaisonforfederalgovernmentrelations.

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Employees: Three(3)contractprofessionals,two(2)staff,totalingfive(5)FTE

GeneralFundExpenditures(FY2017-2018)

Personnel: $470,489

Operating: $122,263

Total: $592,752

Evaluation

• Withasmallteam,AlumniRelationshasgeneratedadditionalenthusiasm,participationanddonationstobenefittheUniversity.ThenumberofeventsheldduringFY2017-2018(29)morethantripledtheprioryear,attractingmorethan4,000alumniattendees.

• TheOfficereinvigoratedanon-linealumnimerchandisestore.

Recommendation


VicePresident/ChiefFinancialOfficer

NumerousadministrativedepartmentsandfunctionsoperateundertheumbrellaoftheVP/CFOunit.Theseinclude:CampusSafety,CapitalPlanning&FacilitiesManagement,Controller,PhysicalFacilities,E.J.ThomasHall,InformationTechnologyServices,MaterialsHandling,OfficeofResourceAnalysisandBudget,ParkingandTransportationServices,TreasuryServicesandtheZipCardOffice.TheVP/CFOalsoservesasTreasurerofTheUniversityofAkronFoundation.

OfficeoftheVP/CFO(Administrative)

Employees: Two(2)FTcontractprofessionals,one(1)FTstaff,totalingthree(3)FTE

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Personnel: $708,741

Operating: $4,658

Total: $713,400

(Note:AdditionaloperatingexpensesreflectedinVP/CFOdepartmentrelatingtoinstitutionalexpenses,suchascampusconsultants,propertytaxassessments,bankingfees,etc.,total$2,095,068)

Evaluation

• TheOffice(administrative)isthinly-staffedrelativetoitscurrentscopeofservicesbutadequatelyperformsitsfunctions.

Recommendation


CampusSafety

Thisdivisioncontainsfivedepartments:UniversityofAkronPoliceDepartment,LockingSystems,EnvironmentalandOccupationalHealthandSafety,EmergencyManagementandCleryCompliance.Eachunit’smissionistocreateafeelingofsafetyandsecurityforfaculty,staffstudentsandvisitorstoTheUniversityofAkron,boththemainandWayneCollegecampuses.

Employees: Two(2)FTcontractprofessionals,forty-six(46)FTstaff(regularandtemporary),four(4)part-timestaff(regularandtemporary),totaling49.5FTE.(Note:TwoadditionalUAPDofficersareassignedtoWayneCollegeandrecordedonthestaffingtableandfinancialsfortheCollege.)



Operating: $368,339

Total: $5,599,830

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Evaluation

• Throughadjustedschedulinganddedicationofdivisionpersonnel,highstandardsofsafetyhavebeenmaintained.

Recommendation


CapitalPlanningandFacilitiesManagement

CapitalPlanningandFacilitiesManagementprovidesservicesrelatedtocampusplanning,design,sustainabilityandconstructiononcampus,providingaclean,safeandcomfortableenvironmentforstudents,faculty,staffandvisitors.UAcurrentlymaintainsapproximately8.7millionnetsquarefeetofspace,includingauxiliary,residentialandathleticspace.

ServicesincludePlanning,Architecture,InteriorDesign,landscapeDesign,ParkingDesign,ConstructionandTechnicalServices,ConstructionManagement,Programming,CostEstimating,Sustainability,Renderings/Presentations,HigherEducationInformationReports,InstitutionalReporting,RealEstateServices,ADACompliance,BuildingCodeCompliance,andliaisonwiththeOhioDepartmentofHigherEducation,StateControllingBoardandOhioFacilitiesConstructionCommission.

Annually,CapitalPlanningmanagesmorethan$15millioninstateandlocallyfundedcapitalprojectsandprovidesoversighttoanumberofstate-fundedcommunityprojects.Fundingforcapitalprojectscomesfromavarietyofsources,includingdonors,grants,plantfundsandtheapproximately$18.5millioninstatecapitalfundsreceivedbyUAduringthebienniumappropriation.Thereisapproximately$157millionindeferredmaintenance.

Employees: Three(3)FTcontractprofessionals,four(4)FTstaff,totalingseven(7)FTE


Personnel: $798,927

Operating: $38,929

Total: $837,856

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Evaluation

• Theunitisthinly-staffedrelativetoitscurrentscopeofservicesbutworkswelltomanageitsprojects.

Recommendation


DepartmentofPhysicalFacilities

TheemployeesoftheDepartmentofPhysicalFacilitiesprovideservicetocampusrelatingtothedailymaintenanceandrepairofallbuildingsandgrounds.Itconsistsoffourmainunits–BusinessAdministration,MaintenanceandOperations,EnergyOperationsandGroundsandBuildingServices.

Employees: Three(3)FTcontractprofessionals,203FTstaff(regularandtemporary),three(3)PTstaff,totaling208.2FTE



Operating: ($2,135,206)*

Utilities: $9,033,420

Total: $19,495,759

*Netafter$7,025,376inchargebackstounitsthroughouttheUniversity.

Evaluation

• FrequentcommentsareheardpraisingthelookandfeeloftheUniversity’scampus,whichisatestamenttotheworkofthePhysicalFacilitiesstaff.Theseresultshavebeenachieveddespitethinstaffingrelativetothescopeofservicesprovided.

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Recommendations

• ReviewcurrentlevelsofstaffingandresourcesaspartofThree-YearActionPlanprocess,includingdeferredmaintenanceissues

• Evaluateuseofin-housevs.contractedlaborforcleaningpurposes.• Investigatepotentialassetmonetizationandco/out-sourcingoffunctions.

DiningServices

TheUniversitytransitioneditslongstandingin-houseresidentialdining,retaildining,andconcessionsoperationstoAramarkduring2016fora10-yearduration.ThattransitionwastheresultofapubliclyissuedrequestforproposalsprocessbytheUniversity.

AuxiliaryexpendituresFY2017-2018(DiningServicesandCatering)

Personnel: $310,669


Total: $1,643,450

Revenues:DiningServices(includingCatering)generatedrevenuesof$3,414,732.

Evaluation

• InclosecoordinationwiththeVPforFinance/CFO,Aramarktransitionedwellintothecampuswhilealsomakingsubstantialcapitalinvestments.

• AramarkprovidesaqualitydiningexperiencewithmanydiningoptionstotheUniversity’sstudentsanditsotherstakeholders.

Recommendations

• MaintainthecloserelationshipwiththelocalAramarkteamandcontinuetomeaningfullyseekandmonitorstudentinput.

• ContinuetomakeAramark-fundedcapitalinvestmentsintothediningprogram.• InvestigatewhetherjoiningDiningandResidenceLifeandHousingwithinthesame

administrativeareawouldcreateevenmoresynergiesthancurrentlyexist.

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Controller

TheOfficeoftheAssociateVicePresident/Controllerhasoversightresponsibilityforpurchasing,studentaccounts/bursar,thegeneralaccountingdepartment(payroll,accountspayableandafinancialanalystsupportdepartment)andthefiscaloperationsoftheOfficeofResearchAdministration.

Employees: Eighteen(18)FTcontractprofessionals,fifteen(FTstaff(regularandtemporary),two(2)PTstaff(regularandtemporary),totaling34.2FTE



Operating: $151,399

Total: $2,594,871

DepartmentalSalesexpendituresFY2017-2018(Universitycreditcardprogram)

Personnel: $121,137

Operating: $124,834

Total: $245,971

Revenues:TheOfficeoftheControllergeneratedrevenuesof$277,770fortheUniversitycreditcardprogramand$356,070fortheUniversity’sinstallmentpaymentplan.

Evaluation

• TheOfficeperformsitsfunctionsadequately.

Recommendation

• Hireanewcontrollerduetoimpendingretirement.

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Accounting

TheAccountingDepartmentworkstoprovideaccurate,timelyandprofessionalaccountingandfinancialservicesinkeepingwithgenerallyacceptedaccountingprinciplesofFundAccountingasprescribedbytheNationalAssociationofCollegeandUniversityBusinessOfficer(NACUBO)andtheGovernmentalAccountingStandardsBoard(GASB).ItsprincipalresponsibilitiesincludetheUniversity’sfinancialreporting,generalledgerfundandaccountmaintenance,maintenanceandupdatesofthePeopleSoftsoftwareandsupportingsoftware,reconciliationofbankaccounts,fixedassetrecordingandtracking,accountingforauxiliaryfunds,scholarships,restrictedfundsandsalesaccounts,andotherfinancialfunctions.

Employees: IncludedinController.Departmentreports13FTemployees.

GeneralFundExpendituresFY2017-2018areincludedinController

Evaluation

• ThedepartmentperformsitsfunctionsconsistentlysothattheUniversitycontinuestoreceiveanunqualifiedauditopinionfromtheUniversity’sexternalauditor.

Recommendation


PayrollOffice

ThePayrollOfficeseekstoassurethatallemployeesarepaidaccuratelyandinatimelymannerwhileremainingcompliantwithallUniversityrules,federalandstatelaws,rulesandregulationsandcollectivebargainingagreements.Principalservicesincludepayrollprocessing,payrolldatamaintenance,garnishmentproceedings,employmentverificationreporting,employerwithholdingreporting,retirementprocessingandreporting,servicecertification,deductionremittanceandmanagingtheEmpCenter.

Employees: IncludedinController.TheDepartmentreports8FT(onevacant)and2PT

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Evaluation

• TheOfficeisthinly-staffedrelativetoitscurrentscopeofservices.Manymanualprocessesaretime-consumingandinefficient.

Recommendations


• CoordinatewithITtoautomatenumerousmanualreportingfunctions.

AccountsPayable

TheAccountsPayableDepartmentservesinternalandexternalcustomersbyprovidingefficient,timelyandaccurateinformationandpaymentprocessinginaccordancewithUApoliciesandproceduresaswellaswithfederal(IRS)andstate(retirementsystems)requirements.

Employees: IncludedinController.TheDepartmentreportsithasfour(4)FTE.


Evaluation

• Thedepartmentadequatelyperformsitsfunctions.

Recommendation

• ReviewcurrentP-CardprogramtoachievegreaterusageandcompliancewithUniversitypolicies.

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Purchasing

TheprincipalserviceofPurchasingistoprovideeffectivepurchasingpracticesandprocedurestoallUniversityunits,ensuringthatUniversityresourcesareutilizedinaresponsible,cost-consciousmanner,andthatallvendorscomplywithapplicablelaws.Italsoseekstostrengtheneconomicdevelopmentandviabilityfordiversebusinesses.Additionalservicesincluderiskmanagement,andPCardandTravel&Expenseprocessing.

Employees: Four(4)FTcontractprofessionals,threeFTstaff,one(1)PTstaff,totaling7.7FTE


Personnel: $506,550

Operating: $537,938

Total: $1,044,533

Evaluation

• Thedepartmentisthinly-staffedrelativetocurrentscopeofservicesbutadequatelyperformsitsfunctions.

Recommendations

• Reviewcurrentlevelsofstaffingandresources(includingenhancingsoftware)aspartofThree-YearActionPlanprocess.

• ImprovetrainingforUniversityemployeestofollowUniversityprotocolsintravelandexpensereimbursementpracticesanduseofPCard.

StudentAccounts/Bursar

TheDepartmentofStudentAccounts/Bursarworkstoprovideaccurateandtimelystudentaccountinformation,collectandprocesspayments,issuerefundsandensurethetimelydepositofUniversityfunds.

Employees: Three(3)FTcontractprofessionals,ten(10)FTstaff,totalingthirteen(13)FTE

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Personnel: $592,400

Operating: $26,378

Total: $618,778

DepartmentalSalesexpendituresFY2017-2018(installmentpaymentplan)

Personnel: $267,714

Operating: $107,533

Total: $375,247

Revenues:StudentAccounts/Bursargeneratedrevenuesof$356,070fortheinstallmentpaymentplaninFY2017-2018.

Evaluation

• Thehighexperiencelevelsofthedepartmentstaffenablesittofunctioneffectivelyandefficiently.

Recommendation


E.J.ThomasHall

TheUniversity’sE.J.ThomasHallsupportstheacademicandcommunitysuccessoftheUniversityandprovidesaculturalhubforthegreaterAkronregion,attractingalmost110,000patronsannuallyforawiderangeofperformances.TheseincludetheBroadwayseries,UAResidenceHallProgrammingBoardactivities,Universityguestlecturespeakers,communityfundraisersandspecialattractions.E.J.ThomasHallalsoservesashometoTheAkronSymphony,TuesdayMusicalAssociation,Children’sConcertSocietyandtheAkronYouthSymphony.

Followinganorganizationalrealignmentin2015,UAstaffingatE.J.ThomasHallwasreducedfromtwelve(12)FTEstothecurrentfour(4)FTEsandpartnershipagreementswereestablishedwiththeAkronCivicTheater(forticketingandmarketingsupport)andPlayhouseSquare(topromoteanddeliverthelong-standingBroadwayinAkronseries).

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Employees: Two(2)FTcontractprofessionals,one(1))FTstaff,four(PT)PTstaff,totaling4.9FTE

E.J.ThomasHallisaUAAuxiliaryunit,fundedthroughrevenuesitgenerates,alongwithGeneralFundsupport.

AuxiliaryUnitExpenditures(FY2017-2018)

Personnel: $384,375


DebtService: $327,014

Revenues:E.J.ThomasHallgeneratedrevenuesof$2,731,226inFY2017-2018.

GeneralFundSupportinFY2017-2018totaled$957,014.Evaluation

• Thechangeintheoperationalmodelstartingin2015hasworkedwell,bothintermsofartisticperformancepresentationsandinreducingGeneralFundsupport.

Recommendation

• Reviewthepotentialefficienciesandfinancialbenefits/challengesofestablishingacentralized,University-wideevents/facilitiesmanagementstructure.

• Investigatepossibleco-orout-sourcedbenefits/challengesforthisunit.• IncreaseE.J.ThomasHallexposure,showattendanceandrevenuewithnew

marketingplan.

InformationTechnologyServices

InformationTechnologyServices(ITS)seeks“…toprovidesystems,services,solutionsandaccesstotechnologyandinformationthatadvancethegoalsofTheUniversityofAkrontowardsteachingandlearning,researchandinnovation,collaborationandcommitmenttotheUniversitycommunity.”ThethreecoreareasofserviceforITSare:

• ITInfrastructureServices–maintainandleveragethetechnicalinfrastructure,includingthatusedforthenetwork,telecommunicationsandservers

• ITSupportServices–maintaintheclient-basedtechnology(laptopanddesktopcomputers)andprovidetheHelpDeskstaffandsupport

• ApplicationsSystemsServices–providesupportandservicesformostenterprisesystemsusedbytheUniversity,aswellasforthedatabasesandbusinessintelligencetechnologythatareutilized

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Employees: 9FTcontractprofessionals,45FTstaff(regularandtemporary),one(1)PTstaff,totaling54.5FTE




Total: $13,809,649

ITSSalesAccountsFY2017-2018

Personnel: $48,876

Operating: $157,752

Total: $206,629

Revenues:ITSgeneratedrevenuesof$446,444duringFY2017-2018.

Evaluation

• ITSstaffiswell-experiencedandskilled,althoughthinlystaffedforitscurrentscopeofservices.Itmeetsday-to-dayserviceneedsandstrivestokeepcurrentwithtechnologicaladvances.

Recommendations

• Evaluatemigrationtoacloud-basedERP(EnterpriseResourcePlanning)system.• Reviewthepotentialefficienciesandfinancialbenefits/challengesofcentralizing

unit-levelITpositions.

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DepartmentofMaterialsHandling

TheDepartmentofMaterialsHandlingprovidesgoodsandservicestoUAstudents,faculty,contractprofessionalsandstaff,includingprintingandcopyingservices,surpluspropertymanagement,centralstoresoperationandcampusmailservices.

• PrintingServicesØ PrintingandCopyingServices(PACS)–anin-housecommercialprintingfacilityØ DocuZipCopyCenter–responsibleforallcopyrightclearanceforstudentcourse

packsØ CopierManagementProgram–assessingandplacingallcopierandprinter

needsthroughoutthecampus• SurplusProperty–redeploysanddisposesofallUniversityproperty,excludingland

andbuildings• CentralStores–receiveanddistributeallfreightdeliveriestocampus• MailServices–providedailydeliveryofmail,parcelsandpackages(including

shuttlinglibrarybooks)throughouttheUniversity

Employees: One(1)FTcontractprofessional,eight(8)FTstaff,totalingnine(9)FTE

PrintingServicesandSurplusPropertyareclassifiedasSalesUnits,notfundedbytheGeneralFund.


Personnel: $650,559

Operating: $391,582

Total: $1,042,141

Revenues:PrintingServicesgeneratedrevenuesof$1,070,408duringFY2017-2018.

CentralStoresandMailServices

Employees: Six(6)FTstaff,totalingsix(6)FTE

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Personnel: $337,550

Operating: $5,811

Total: $383,362

Evaluation

• TheDepartmentperformsitsfunctionswell.ThecentralizedcopiermanagementprogramcontinuestoachievesignificantcostsavingsfortheUniversity.

Recommendation


OfficeofResourceAnalysisandBudget

TheOfficeofResourceAnalysisandBudgetdevelops,controlsandmaintainstheintegrityoftheannualunrestrictedcurrentfundbudgetsfortheUniversity.ItalsoperformstheUniversity-widepositionmanagementfunction,asitaccountsfor64%ofthebudget.TheOfficeprovidesmonthlymonitoring,supportandtroubleshootingofbudgetaryissuesthatassistinpreparationofquarterlyand,ultimately,annualreporting.

Employees: Four(4)FTcontractprofessionals,totalingfour(4)FTE


Personnel: $378,824

Operating: $742

Total: $379,566

Evaluation

• TheOfficeisthinly-staffedrelativetoitscurrentscopeofservices,butperformsitsdutieswell.

• Revenueprojectionsforthebudgetsareroutinelyonthemarkandthepositionmanagementprocessiscrucialtocontrollingexpenditures.

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Recommendations


• Reviewthepotentialefficienciesandfinancialbenefits/challengesofconsolidatingmostorallunit-levelbudgetpositionsthroughouttheUniversityunderthisOffice.

ParkingandTransportationServices

ParkingandTransportationServicesassistsstudents,faculty,contractprofessionals,staffandcampusvisitorsbymeetingalltheirtransportation-relatedneeds.Theseservicesareprovidedonbothadailybasisandfornumerouseventsandactivitiesthatoccurthroughouttheyear.TheRooExpressshuttleservicesareprovidedthroughacontractwithABMParkingServices.Beginningin2016,theUniversityhasexpandeditspartnershipwithAkronMETRORTA,consolidatingsomeoftheRooExpressshuttlerouteswithMETRO’sDASH(DowntownAkronShuttle)service.Theunithasresponsibilityforoperationsofforty(40)surfaceparkinglotsandnine(9)parkingdecks.Italsooverseesthebikeshareprogram(growinginusage)andissuesinexcessof30,000parkingpermitsannually.

Employees: One(1)FTcontractprofessional,five(5)FTstaff,one(1)PTstaff,totaling5.7FTE

ParkingandTransportationServicesisaUAauxiliaryunitfundedprimarilythroughtransportationandpermitfees.

AuxiliaryUnitExpendituresFY2017-2018

Personnel: $352,094


Total: $2,754,048

Revenues: $7,289,219

DebtService: $4,462,233

Evaluation

• Throughshufflingofdutiesanddedication,thestaffcontinuetoprovideneededservicestocampus.However,RooExpressridershiphasdroppedbynearly80%sinceitspeakin2010,withapproximately192,000passengers.Decliningtransportationfeerevenueandcostofservice,alongwithcostlydeferred

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maintenance,createsafinanciallyunsustainablesituation.Annualdebtservicepaymentsforpastparkingdeckconstructionorrenovation(almost$4.5million)consumesmorethan60%ofannualrevenues.Annualstudenttransportationfeerevenueis$1.7millionlessthanin2010.TotalcostsforoperatingtheRooExpress(ABM)andtheMETROpartnershiphavedeclinedby29%sinceFY2013-2014,reflectingthebenefitsoftheMETROarrangement.

Recommendations

• ExploreexpansionofpartnershipwithMETRORTAtoaddresscriticalfinancialandoperationalissuesrelatedtotheRooExpress.

• Investigatepotentialassetmonetizationandco/out-sourcingoffunctions.

TreasuryServices

TreasuryServicesprovidesdailycashmanagementandendowmentinvestmentadministrationforUniversityoperationsaswellasbeingresponsibleformanyaspectsofTheUniversityofAkronFoundation,includingprocessingexpenditures,administeringendowedandnon-endowedinvestmentadministrationandreporting,college/departmentreporting,taxfilings,lifeincomeandcharitablegiftannuitymanagementandreportpreparation.Therearesignificantinternalandexternalreportingresponsibilities(monthly,quarterlyandannually)forboththeUniversityandtheFoundation,whichrequiresubstantialtimeandeffortbutarevitaltomonitoringthefinancialsituationofbothentities.

Employees: Two(2)FTcontractprofessionals,totalingtwo(2)FTE.


Personnel: $141,258

Operating: $10,581

Total: $151,839

Note:95%ofcompensationforTreasuryServicesemployeesispaidbytheFoundation,nottheGeneralFund.Thepersonnelcostsaboveincludeapproximately$88,500offringebenefitexpendituresfornon-TreasuryServicesemployees.Operatingcostsareforstudentassistants.

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Evaluation

• TreasuryServicesisthinlystaffedrelativetoitscurrentscopeofservicesbutperformsitsfunctionswell.

Recommendations

• EvaluatewaystoreducetimespentinmanagingseparatelyinvestedendowmentsandtheFoundationcashportfolio.

• Considercontractingforadditionaloutsideinvestmentportfoliomanagement.

ZipCardOffice

TheZipCardOfficeprovidesanessentialidentificationanddebitcardsystemfortheentirecampus.Itproducesphotoidentificationcardsforstudents,employeesandcontractors,coordinatesdebitcardloadingfunctions(includingformealplans),providescardreaderstoUniversitydepartmentsforfinancialtransactions,managesmerchantagreements(e.g.BarnesandNoble,grocerystores,fastfoodrestaurants)andmaintainstheMICROSPointofSalesystem.

Employees: Three(3)FTstaff,one(1)PTstaff,totaling2.1FTE


Personnel: $206,237

Operating: ($8,399)

Total: $197,838

Evaluation

• TheOfficeismeetingtheUniversity’sserviceneeds.

Recommendation

• Investigatepotentialassetmonetizationandco/out-sourcingoffunctions.

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OfficeofGeneralCounsel

TheOfficeofGeneralCounselmanagesandsupervisesalllegalmattersoftheUniversity.TheVicePresidentandGeneralCounselservesaschieflegaladvisortotheBoardofTrustees,thePresidentandUniversityofficersandadministratorsinallmatterspertainingtothepracticeoflawonbehalfofTheUniversityofAkron.Areasofresponsibilityinclude:

• Review,adviseandassistwithpreparationoflegaldocuments,contracts,policies,proceduresorothermattershavinglegalsignificancetothemanagement,operationsorgovernmentoftheUniversity,includingacademic,governance,TitleIX,studentconductandotherstudent-relatedmatters.

• Provideongoingreviewofjudicialdecision,legislativeorgovernmentalregulatorydevelopmentsandassistimpactedunitspreparestrategiesandtrainingforcomplianceorotherresponses.

• Provideadviceandassistancewithpropertyacquisitions,leases,employment-relatedmatters,laborrelationsandcollectivebargaining,immigration,personnelandinsurancematters,intellectualpropertymatters,technologytransferinitiativesandOhio’sSunshineandEthicslaws.

• Adviseandassistwithcompliancereviewsbygovernmentalagenciesandhighereducationregulatoryagenciesandwithinternalreviews,regularandspecialauditsandcompliancereviews.

• Direct,coordinateandrespondtodiversifiedlitigationandcoordinatethosematterswiththeOhioAttorneyGeneralorSpecialCounselappointedbytheAttorneyGeneral,includingprovidingappropriateliaisonwiththebench,bar,inspectorgeneral(s),prosecutor’sofficeandlawenforcementauthoritiesatalllevels.

• ManagethecollectionandmaintenanceoflegalrecordsaswellasrespondtoPublicRecordsrequests.

• Provideadviceandassistwithpubliccommunicationrelatedtosensitivematters.ServeaslegaladvisortoTheUniversityofAkronPoliceDepartmentandprovideadviceonenvironmentalandsafetymatters.

• ServeasSecretaryandAssistantSecretarytotheUniversity’sBoardofTrustees,advisingandassistingtheBoardinthedailymanagementandoperationoftheBoardoffice

Employees: Four(4)FTcontractprofessionals,three(3)FTstaff,totalingseven(7)FTE


Personnel: $988,763

Operating: $1,600,208(includeslegalfeesforpatents)

Total: $2,588,971

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Note:TheOfficeofGeneralCounselcontinuestoseekmeanstopassontothirdpartiestheattorneys’feesandcostsassociatedwithsponsoredresearchandlicenseagreements.InFY2017-2018,approximately$195,000(or13%ofpatent-relatedexpenses)werereimbursedbyresearchsponsorsandtechnologylicensees,andanadditional$238,000(or17%ofpatent-relatedexpenses)hadbeenbilledforreimbursement,consistentwithresearchandlicensingagreementterms.

Evaluation

• TheOfficeisthinlystaffedrelativetoitscurrentscopeofservices,butmanagesanever-increasingworkloadofgenerallegalmattersaswellasprovidesextensivesupporttotheBoardofTrustees.

• TheOfficehassignificantlyreducedtheamountofcontractingforoutsidelegalcounsel.

Recommendations


• Considerthepotentialefficienciesandbenefits/challengesofconsolidatingUniversity-widecompliancefunctions.

VicePresident/OfficeofInclusionandEquity,ChiefDiversityOfficerandTitleIXCoordinator

TheOfficeofInclusionandEquityprovidesstrategicleadershipforcampusdiversity,programoversight,diversityadvisingandmentoring,communityrelationsandoutreachandpolicydutiessuchthatthelearningandworkplaceenvironmentwillbewelcoming,supportive,inclusiveandequitable.TheOfficesupervisesworkdonebytheOfficeofMulticulturalDevelopment(includingtheMulticulturalCenter),theAcademicAchievementPrograms,theConfuciusInstitute,theShirlaR.McClainGalleryforAfricanAmericanHistoryandCulture,TitleIX,theWomen’sGenderResourceCenterandhasadualreportinglinefortheOfficeofAccessibilityServices.

AdministrativeEmployees: One(1)FTcontractprofessional,totalingone(1)FTE

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Personnel: $193,431

Operating: $50,615

Total: $244,046

Evaluation

• Effortisbeingmadetostrengthenrelationshipsandpartnerships,bothwithintheUniversityinthecommunity.

• Increasedfocusisneeded,bothwithintheOfficeandthroughouttheUniversity,inrecruiting,supporting,retainingandgraduatingunderrepresentedstudents.

Recommendations


• Assessprogrammingimpactbyfall2019.

OfficeofMulticulturalDevelopment

TheOfficeservesastheprimaryadvocateforestablishingawelcomingenvironmentthatfocusesonaccess,retentionandacademicsuccess.Itpresentscultural,socialandintellectualactivitiesforcampusandlocalcommunityenrichment.Primaryservicesincludeservingasanacademicadvisingofficetosupportunderrepresentedstudentsastheytransitiontocollege,overseeingtheAfricanAmericanMaleLearningCommunity,organizingtheBlackMaleSummitAcademyandthePASSAGELearningCommunities1&2,offeringco-curricularprogramming(e.g.–Dr.MartinLutherKing,Jr.,Activities,Fair,CaféconLech,NationalComingOutDay,LatinoFilmFestival,etc.),andprovidingpeermentoringservices

Employees: Five(5)FTcontractprofessionals,one(1)FTstaff,totalingsix(6)FTE


Personnel: $278,189

Operating: $1,612

Total: $279,802

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Revenues:OMDgeneratedrevenuesof$2,275inFY2017-2018.

Evaluation

• TheOfficeofMulticulturalDevelopmentcontinuestoprovideneededsupportservicestotraditionallyunderrepresentedstudentpopulationsandoffersarangeofprogrammingactivitiestoexpandawarenessandacceptanceofadiversecommunity.

Recommendations


• WorkwithEnrollmentManagementtocreatestrongerpipelineoflowincomeandfirstgenerationstudentsandensuresupport.


AcademicAchievementPrograms

TheAcademicAchievementProgramsincludethreefederalTRiOPrograms(EducationalTalentSearch,UpwardBoundClassesandUpwardBoundMath,ScienceandPre-Engineering)andtheUniversity’sSTEPProgram(StriveTowardExcellenceProgram).ThroughtheseprogramstheOfficeofInclusionandEquitywillcontinuetosupportinitiativesandprovidevitalcollege-readinessprogrammingforunderrepresentedandlow-incomemiddleandhighschoolstudents.Thoughprimarilyacademic,theyalsooffersocial,culturalandexperientiallearningopportunitiesthattheparticipantswouldbeunlikelytohaveotherwise.TheprogramsareresponsibleforbringingmanystudentstotheUniversityofAkron,andtheSTEPProgramoffersafulltuitionscholarshipthroughBridgestoneAmericaforparticipantswhodecidetoattendtheUniversityofAkron.TheseProgramsprimarilyservestudentsinAkronPublicSchoolswithaverysmallnumberinprivateandsuburbanschools.

EducationalTalentSearch(ETS)–Serves972studentsingrades6-12

Employees: Three(3)FTcontractprofessionals,two(2)FTstaff,one+23%(1.23)CWSBUstaff,totaling(6.23)FTE

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UpwardBoundClassicProgram(UBC)–Serves110studentsingrades9-12

Employees: Two(2)FTcontractprofessionals,one(1)FTstaff,one+30%(1.30)CWSBUstaff,totaling(4.30)FTE

UpwardBoundMath,ScienceandPre-Engineering(UBMS)–Serves69studentsingrades9-12

Employees: One(1)FTcontractprofessionals,one(1)FTstaff,one+23%(1.23)CWAstaff,totaling(3.23)FTE

StriveTowardExcellenceProgram(STEP)–Serves39middleschoolstudentsingrades7-8and22undergraduatesattheUniversityofAkron

Employees: One(1)FTcontractprofessionals,one+24%(1.24)CWSBUstaff,totaling(2.24)FTE

Note:Allemployeesarefundedthroughexternalgrants,withtheexceptionofpartialGeneralFundexpendituresforapproximately60%oftheprogramdirector’scompensation.

Evaluation

• TheAcademicAchievementProgramsprovidecollegeaccessandreadinesstomiddleandhighschoolstudentsfromtraditionallyunderrepresentedstudentpopulationsandoffersarangeofprogrammingactivities.Theprogramscreateavaluedpipelinetopursuepost-secondaryeducationattheUniversityofAkron.

Recommendations

• ReviewcurrentstaffingstructureinlinewiththefederalgrantguidelinesaspartoftheThree-YearActionPlanprocess.

• AssesstheefficacyofbringingtwofederalTRiOprogramsbacktotheUniversityofAkron,SSS(StudentSupportServices)andTheMcNairScholarsProgram.


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ConfuciusInstitute

TheConfuciusInstitutepromotestheteachingandlearningofChineselanguageandculture,supportsscholarlyresearchonChina,expandseducationalcooperationbetweenChinaandtheUnitedStatesandenhancesmutualunderstandingbetweenpeoplesofChinaandtheUnitedStates.ItisapartnershipbetweenUA,theMinistryofEducationofP.R.ChinaandHenanUniversity.ItworksinconjunctionwithseveraldepartmentsandcollegeswithintheUniversityaswellasseveralhighschoolsandcommunityorganizations,organizingculturaleventsandofferinglanguagecourses.

Employees: TheInstitutereportsone(1)FTstaffandthreeannualcoursereleaseforthefacultymemberwhoservesastheInstitutedirector.


Personnel: $55,093

Operating: $47,276

Total: $102,369

Note:TheInstitutereportsthatthree-fourthsoffundingfortheConfuciusInstituteisprovidedbytheChineseMinistryofEducationanditsConfuciusInstituteHeadquarters.UAprovides25%ofthesalaryandbenefitsforafull-timestaffmemberaswellasthreecoursereleasesforthefacultymemberwhoservesasdirector.TwotothreestudentassistantsalsoarefundedthroughUA.

Evaluation

• LeadershipchangeshaveresultedintheprogramcontinuingtooperatebutlackingoversightanddirectionfromitsBoardofDirectors.

Recommendations



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VicePresidentforStudentAffairs

TheprincipalpurposeoftheOfficeoftheVicePresidentforStudentAffairsistosupportandengagestudentstoadvanceandachievetheirgoals,definingsuccesswitheachstudent,everyday.Itsstrategicprioritiesincludeacademicandpersonaldevelopment,belongingandrespect,engagementandcontinuousimprovement.LeadershipisprovidedtothethirteendepartmentsoperatingwithintheOfficeandtoseveralotherprogramsandinitiatives,includingadvisingUndergraduateStudentGovernment.

Intotal,theDivisionofStudentAffairshasthefollowingemployees:

Faculty: Sixty(60)facultyarepart-timewithintheDivision,totaling15.2FTE

ContractProfessionals: Ninety-two(92)FTcontractprofessionals,totalingninety-two(92)FTE

Staff: Twenty-five(25)FTstaff,andtwenty(20)PTstaff,totaling127.3FTE

TheOfficeoftheVicePresidentforStudentAffairsreportsithastwo(2)full-timeadministrativeemployees(vicepresident,administrativeassistant,sr.)andone(1)part-timebudgetadministrator.Unit-levelemployeesreferencedinthefollowingdescriptionsareincludedintheDivisiontotals.

GeneralFundExpendituresFY2017-2018(VPadministrativeoffice)

Personnel: $308,207

Operating: $22,039

Total: $330,246

Evaluation

• TheOfficeisthinlystaffedrelativetoitscurrentscopeofservicesbutisperformingwell.

Recommendation


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OfficeofAccessibility

TheOfficeofAccessibilityworkstoensurefullaccessandinclusionforpeoplewithdisabilitiesinthecampusenvironment,bycoordinatingandimplementingfederallymandatedaccommodationstofacilitatefullparticipationintheacademicanduniversitycommunitysetting.Currently,1,728studentsareidentifiedashavingvariousdisabilitiesrequiringtheseservices.TheOfficealsoraisesawarenessthroughprogrammingduringDisabilitiesAwarenessWeek.

Employees: Four(4)FTcontractprofessionals,one(1)FTstaff,elevenPTstaff(regularandtemporary),totaling11.1FTE(includedinDivisiontotal)


Personnel: $469,893

Operating: $123,434

Total: $620,327

Evaluation

• TheOfficefacescontinuingincreasesinneeded–andfederallyrequired–serviceswithdecreasedstaffinglevels.However,itcontinuestobealeaderwithinthefieldgenerallyandwithintheStateofOhio.

Recommendation

• FillvacantDisabilitySpecialistpositions.

CareerServices

TheCareerServicesunitprovidescareercoachingandprogrammingwhiledevelopingconnectionswithemployersandvaluablerelationshipswithcampuspartnerstoprovidestudentswithampleopportunitiesforexperientiallearningandcareerdevelopment.Followingalarge-scaledropinemployeesduetoadministrativelayoffsin2015,eightnewcoordinators(sixcareeradvisorsandtwoemployeerelationscoordinators)haverecentlybeenhired,utilizingavailableCareerAdvantageServicefees.Principalservicesincludestudentcareeradvising,developmentofinternships,co-opsandjobplacementopportunities,managementoftheHandshakeJobBoard,careerprogrammingandevents,providingsupportfornumerouscampusadmissions(CareerDays,CampusVisitDays,VeteranServiceevents,etc.)andcollaboratingwithfacultyonclassroomoutreachcareerprograms.

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Employees: Thirteen(13)FTcontractprofessionals,one(1)FTstaff,totaling,fourteen(14)FTE(includedinDivisiontotal)


Personnel: $433,288

Operating: $119,058

Total: $552,345

DepartmentalSalesAccountexpendituresFY2017-2018

Personnel: $0

Operating: $80,175(CareerFairsoncampus)

Total: $80,175

Revenues:CareerServicesgeneratedrevenueof$67,615relatedtoCareerFairsoncampusinFY2017-2018.

Evaluation

• WithrecentlyincreasedstaffinglevelsCareerServicesisbetterpositionedtomeettheneedsofstudentsandemployers.

Recommendations


• SeekwaystostrengthentherelationshipwiththeCollegeofEngineeringco-opprogramandconsidercentralizingtheCollegeofBusinessAdministrationcareerplacementoperationsforimprovedefficiencies.

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CounselingandTestingCenter

TheCounselingandTestingCenterpromotesstudentlearning,successandretentionthroughexcellenceincomprehensiveandculturallycompetentpsychologicalcounseling,careerexplorationandtestingservices.Itisanationallyaccreditedcounselingcenterandtrainingsitewithadiversestaffofpsychologistsactiveinscholarshipandprofessionalorganizations.IndividualandgroupcounselingisprovidedtoUAstudentsandpsychoeducationalworkshopsalsoareoffered.Testingservicesincludenationalstandardized,psychologicaltests,correspondence/licensuretests,make-upexamsandaccommodatedtestingforstudentswhosedisabilitiesareregisteredwiththeOfficeofAccessibility.TrainingofPh.D.studentsinpsychologyissupervisedbytheCounselingandTestingCenter.

Employees: Seven(7)FTcontractprofessionals,five(5)FTstaff(regularandtemporary),two(2)PTstaff(temporary),total,12.9FTE(includedinDivisiontotal)


Personnel: $996,129

Operating: $21,847

Total: $1,017,976

Evaluation

• CounselingandTestingCenterappointmentsareattheirhighestlevelinfiveyears(5,917),withaone-year20%increaseovertheprioryearduringFY2017-2018.

Recommendations


• Assessprogrammingimpactbyfall2019.• Considercombiningcomputer-basedtestingfunctionsacrosscampus.

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DeanofStudents

TheOfficeoftheDeanofStudentsprovidesindividualizedcareandsupporttostudentsinneedandworkstocreateahealthyenvironmentbypromotingsafety,healingandwellbeingforallstudents.Itsgoalsaretowelcomeandengagestudentsinneed,directstudentstoappropriateresourcesandassiststudents,faculty,contractprofessionalsandstaffinrealizingeffectiveresponsestoquestionsandconcerns.Servicesareprovidedthrough:

• CARE(Crisis,Assessment,Referral,Evaluation)Teamandcasemanagementoutreachandsupportforstudentsexperiencingcrisisoremergencysituations

• DeputyTitleIXforstudents,coordinatingUniversityresponsetoincidentsofgender-basedmisconductinvolvingstudents

• SAVE(SexualAssaultandViolenceEducation)Team,coordinatinggender-basedmisconductpreventionprograms.

Employees: Three(FT)contractprofessionals,one(1)FTstaff,totalingfour(4)FTE(includedinDivisiontotal)


Personnel: $251,486

Operating: $44,822

Total: $296,308

Evaluation

• ThereisagrowingnumberofbothCAREteamreports(278inFY2017-2018,a122%increaseinthreeyears)andTitleIXreportsinvolvingstudents(532inFY2017-2018,a53%increaseinthreeyears).TheUniversity’spartnershipwiththeRapeCrisisCenterofSummitandMedinaCountiestoprovidesupportservicestothosewhoaresubjectedtosexualviolence–thefirstofitskindintheStateofOhio–continuestoserveasamodelforsuchsupportserviceprograms.

Recommendations


• Leveragefacultyexpertisetoexpandtrainingopportunitiesacrosscampustocomplementtheeffortsofcurrentstaff.

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StudentSuccessCenter

TheStudentSuccessCenteriscenteredonacclimating,educatingandempoweringstudentsthroughouttheirAkronExperiencebyestablishingconnectionsandsupportingtheirpersonalgrowthinsideandoutsidetheclassroom.TheCenterincludesthefollowingunits:ExploratoryAdvisingandAcademicSupport,NewStudentOrientation,LearningCommunitiesandAkronExperience,DepartmentofStudentLifeandTutoringServiceswhicharereferencedinmoredetailbelow.

Employees: One(1)FTcontractprofessional,one(1)FTstaff,totalingtwo(2)FTE;twenty-two(22)PTfaculty,totaling4.9FTE(includedinDivisiontotal)


Personnel: $160,750

Operating: $1,414

Total: $162,164ExploratoryAdvisingandAcademicSupport(EAAS)

EAASengagesincomingexploratorystudents(non-directadmit)foruptooneyearastheyexplorecareerandmajorpathwaysandprovidesupportwhilecultivatingacademicsuccess.(Note:Inearly2018,theUniversitymovedtoplacemostacademicadvisorswithinthevariousCollegesratherthanutilizingthecentralizedadvisingmodelthathadbeeninplacepreviously.EAASremainsacentralizedfunction.)

Employees: Three(3)FTcontractprofessionals,one(1)FTstaff,totalingfour(4)FTE;one(1)PTfaculty,totaling.15FTE(includedinDivisiontotal)

Personnel: $687,350

Operating: $51,859

Total: $739,209

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Evaluation

• Theperformancecanbeevaluatedincomingyears,sinceitisanewly-establishedoperatingmodel.

Recommendations


• AssessafterFY2018-2019togaugetheimpactofthenewadvisingstructureacrosscampusonstudentretention,persistenceandprogresstodegree.

NewStudentOrientation,LearningCommunitiesandAkronExperience

• NewStudentOrientation–continuetherecruitmenteffortsoftheAdmission’sOfficebyensuringconfirmedstudentsarefront-loadedintotheearliestpossibleorientationprogram,witheachparticipatingstudenthavingacompletesetofclasses.Itsupportsstudentsduringtheirfirst-yeartransitiontoUA.

• LearningCommunities–provideanopportunityforstudentstoconnectwithapeercohortonasimilarinterestoracademicaspiration

• AkronExperience–continueorientingstudentstocampusresourcesandopportunitiesatUAduringtheirfirstsemester.

Employees: Three(3)FTcontractprofessionals,one(1)FTstaff,totalingfour(4)FTE(includedinDivisiontotal)

NewStudentOrientationiscategorizedasaSalesAccount(non-GeneralFund)


Personnel: $222,973

Operating: $385,565

Total: $608,539

Revenues:NewStudentOrientationgeneratedrevenuestotaling$586,716inFY2017-2018.

AkronExperienceGeneralFundExpendituresFY2017-2018

Personnel: $87,533

Operating: $0

Total: $87,533

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Evaluation

• Satisfactionscoresfromstudentevaluationsremainhigh,rangingfrom79%scoresof4/5onafive-pointscaleto93%,withslightlyhigherresultsfromsurveyrespondingparents.

Recommendation


ResidenceLifeandHousing

TheDepartmentofResidenceLifeandHousing(RLH)createsaliving-learningenvironmentforUAstudentsthatisthefoundationofstudentsuccess.Therearetenresidencehallswithacapacityof2,888beds.Primaryservicesprovidedincludeclean,well-maintainedresidencehalls,safeandsecureresidencehalls,efficientandfaircontractmanagementandbilling,attractiveprospectivestudentmarketingandopenhouseandprovidingprogramsandactivitiesthatsupportthediverseneedsofresidencehallstudents.

Employees: Twelve(12)FTcontractprofessionals,one(1)FTstaff,one(1)PTstaff,totaling13.6FTE(includedinDivisiontotal)

ResidenceLifeandHousingisaUAAuxiliaryunit,fundedthroughrevenuesitgenerates.

AuxiliaryUnitexpendituresFY2017-2018



Total: $8,250,800

DebtServicepaymentstotaled$10,658,774inFY2017-2018.

Revenues:RLHgeneratedrevenuetotaled$20,592,991inFY2017-2018.

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Evaluation

• Satisfactionscoresfromresidentialstudentsconcerningfacilitiesremainstrong.Lessersatisfactionscoreshavebeenrecordedintermsofservicesprovided,safetyandsecurity,programminganddiningservices.Annualdebtservicepaymentsaccountforapproximately55%ofoperatingcosts.ThemergerofformerRLHmaintenanceandcustodialserviceswiththePhysicalFacilitiesOperationsCenterinFy2015-2016resultedingreaterefficienciesandbettercoordinationofservices,whileenablingRLHtofocusmoreonprogrammingandservicetostudents.

Recommendations


• Considerwaystoplacemorestudents–includingstudent-athletes–inresidencehallstoincreaserevenues.

• Investigatepotentialassetmonetizationandco/out-sourcingoffunctions.• Assessprogrammingofferingsbyfall2019.

DepartmentofStudentConductandCommunityStandards

TheDepartmentofStudentConductandCommunityStandardsiscommittedtopromotingstudentdevelopmentandacommunityenvironmentthatisbothsafeandconduciveforlearning.Thisisachievedbyeducatingstudentsabouttheirrightsandresponsibilities;educatingfaculty,contractprofessionalsandstaffabouttheCodeofStudentConductandtheconductprocess;promotingaccountabilityandresponsiblebehaviorbyallstudents;preservingabalancebetweentheneedsofindividualsandthecampuscommunity;andtreatingeachmemberofourcommunitywithrespectwhileensuringUniversityproceduresarefollowed.Principalservicesprovidedinclude:consultingdailywithmembersofthecampuscommunityaboutrelatedmatters;receivingandreviewingreferralsofstudentissuesthatmayhaveviolatedtheCodeofStudentConduct;investigatingreportedinstancesofstudentmisconduct;meeting(informallyandformally)withrespondents,complainants,witnessesandotherstoexplaintheprocess,collectinformationandresolvestudentmisconductissues;conductingformalhearings;issuingsanctions’conductingeducationandoutreach;and,maintainingrequiredrecords.

Employees: Three(3)FTcontractprofessionals,one(1)FTstaff,totalingfour(4)FTE(includedinDivisiontotal)

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Personnel: $259,722

Operating: ($7,942)(netofoperatingexpendituresandfinesreceived)

Total: $251,780

Evaluation

• Thenumbersofstudentsreferredforallegedmisconductofonekindoranotherhasremainedrelativelyconstantforthepastfiveyears,despitethedeclineinoverallstudentenrollment.

Recommendation


• FillcoordinatorofStudentConductposition.

StudentHealthServices

ThemissionofStudentHealthServicesistoprovideculturallycompetent,evidence-based,patient-focusedhealthcareforstudents,faculty,contractprofessionalsandstaff,aswellasclinicalexpertisetofulfilldegreerequirements.Primaryservicesincludediagnosisandtreatmentofacute/chronicillnessandinjury,referralstohigherlevelofcareasindicated,physicalexamsforclinical,researchandemploymentexperiences,diagnosisandtreatmentofmentalillnessinpartnershipwiththeCounselingandTestingCenter,vaccines,NCAA-mandatedSicklecelldiseasetestingforallstudent-athletes,fittestingforemployeesinthePhysicalFacilitiesOperationCenter,healthandwellnesseducationandstudentandparentorientationactivities.

Employees: Two(2)FTcontractprofessionals,two(2)FTstaffandthree(3)part-timestaff,totaling5.2FTE(includedinDivisiontotal)


Personnel: $463,653

Operating: ($58,468)(netofoperatingexpensesandfeesforservice)

Total: $405,185

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Evaluation

• StudentHealthServicesisthinly-staffedrelativetoitscurrentscopeofservices.Encountervisitshaveremainedstablethelasttwoyears,withstudentsaccountingfor90%ofvisits.Thereisnophysicianorhealtheducatorintheunit.

Recommendation

• Considerevaluatingcosts/benefitsofcontractingfortheseservices.

StudentRecreationandWellnessService

TheStudentRecreationandWellnessService(SRWS)departmentservesandengagesallstudentstolearn,developandsucceedthroughinnovativerecreation,wellnessandleadershipopportunitiesthatencouragehealthyandbalancedlifestyles.SRWSoperatesandmaintainsfourfacilities(StudentRecreationandWellnessCenter,OcasekNatatorium,CentralHowerSouthGymandBuchtelField)whichservestudents,contractprofessionalsandstaffinfitnessandwellness,aquatics,IntramuralSports,ClubSports,OutdoorAdventureandteamdevelopment.Itoperatesnineteen(19)intramuralsportsprogramswith10,832participantsandthirty-two(32)clubsportteamswith516studentsparticipating.350OutdoorAdventureprogramsessionswereconductedfromSeptember2017throughMay2018,a9%increaseinprogramparticipation.

Employees: Eleven(11)FTcontractprofessionals,two(2)FTstaff,totalingthirteen(13)FTE(includedinDivisiontotal)

StudentRecreationandWellnessServiceisaUAAuxiliaryunitoftheUniversity,fundedthroughrevenuesitgenerates,alongwithGeneralFundsupport.


Personnel: $724,222


Total: $2,552,439

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Revenues:SRWShadrevenuesof$596,981inFY2017-2018.

DebtServiceforSRWStotaled$1,703,892inFY2017-2018

GeneralFundSupportforSRWStotaled$3,855,057inFY2017-2018

OcasekNatatoriumGeneralFundexpendituresinFY2017-2018:

Personnel: $80,789

Operating: $50,275

Total: $131,064

Evaluation

• TheRecreationandWellnessCenterisavaluableattractiontoprospectiveaswellascurrentstudents.ArecentlyconductedsurveyshowsgenerallyfavorableimpressionsoffacilitiesandlifestyleimprovementsresultingfromSRWCservicesandinitiatives.

Recommendations


• Investigatepotentialassetmonetizationandco/out-sourcingoffunctions.• Assessprogrammingfunctionstodeterminewhichonesarecriticaltothesuccessof

students.

DepartmentofStudentLife/StudentUnion

ThepurposeoftheDepartmentofStudentLifeistofosterandfacilitatestudentexperiencesthatintegrateacademiclearningwithstudentdevelopment.Thisincludescampusprogramming(ZipsProgrammingNetwork),civicengagementandcommunityservice,theOfficeofFraternityandSororityLifeandtheStudentOrganizationResourceCenter.TheDepartmentalsomanages,maintainsandoperatestheJeanHowerTaberStudentUnion.

Employees: Eleven(11)FTcontractprofessionals,three(3)staff,totaling13.7FTE(includedinDivisiontotal)

TheDepartmentofStudentLife/StudentUnionisaUAAuxiliaryunit,fundedthroughrevenuesitgenerates,alongwithGeneralFundsupport.

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Personnel: $695,096


Total: $2,596,903

DebtServicefortheStudentUniontotaled$2,930,365inFY2017-2018.

Revenues:TheDepartmentofStudentLife/StudentUniongeneratedrevenuesof$932,666inFY2017-2018.

GeneralFundsupportforStudentLife/StudentUniontotaled$4,812,892.

Evaluation

• TheDepartmentcontinuestooperatetheJeanHowerTaberStudentUnioninaneffectiveandefficientmanner.CampusProgrammingsuccessfullyoperatesnationallyrecognizedprograms,servicesandco-curricularexperiencesforstudents.Fraternityandsororitymembershiphasremainedrelativelyconstantoverthelastthreeyears.Recentnationalfraternityandsororityprogramevaluationsledpeerinstitutions.

Recommendations


• Investigatepotentialassetmonetizationandco/out-sourcingoffunctions.• Assessprogrammingfunctionstodeterminecriticalonesforstudentsuccess.

OfficeofStudentAcademicSuccess/TutoringServices

TheOfficeofStudentAcademicSuccess(OSAS)offersdirect,individualservicestohelpUA’sdiversestudentpopulationpersisttodegree.In-persontutoringsupportisofferedatBierceLibraryandinthePolskyBuilding,alongwithonlinetutoringavailablethrougheTutoring.Servicesincludemathematicslabs,writinglabs,one-on-onetutorialsservicesinawiderangeofdisciplineswithanemphasisongeneraleducationandfoundationalcourses,andlearningassistants–speciallytrained,in-classtutorswhoteamwithfacultymentorstohelpstudents,ofteninmath,scienceandlanguageclasseswithlargerenrollments.

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Employees: OneFTcontractprofessional,totalingone(1)FTE;one(1)PTstaff,totaling.6FTE,eighteen(18),PTfaculty,totaling7FTE(includedinDivisiontotal)


Personnel: $440,855

Operating: $168,575

Total: $609,430

Evaluation

• DuringFY2017-2018,5,183studentsattended27,149tutoringsessions,adeclineofapproximately16%inbothcategoriesfromtheprioryear.

Recommendations


• Assessimpactofserviceanddevelopadditionalmeasuresofsuccessinevaluatingprovisionofservices.

UniversityRegistrar

TheOfficeoftheUniversityRegistrarsafeguardstheintegrityofstudentacademicrecordsthoughoversightofstudentinformationsystemsandofficialrecords.Itsupportsstudentenrollment,academicprogressandsuccessthroughservicetofaculty,staff,studentsandtheirfamiliesandotherpublicswhileplacingstrategicemphasisonenrollmentdata,classroomsupport,academiccertification,curriculummanagementandretentioninitiatives.Servicesprovidedincludedataandsystemsmanagement,trackingandensuringaccuracyindegreeprogressandcoordinatingcommencementoperationsandceremonies,producingofficialacademicrecords,managingacademicschedulesandadministeringtheRetentionandCompletionGrantprogram.

Employees: Twelve(12)FTcontractprofessionals,four(4)FTstaff,andone(1)PTstaff,totaling16.5FTE(includedinDivisiontotal)

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Operating: $170,050

Total: $1,442,232

DepartmentalSalesexpenditures

Personnel: $0

Operating: $6,850(PassportApplicationAcceptanceServices)

Total: $6,850

TheRegistrargeneratedrevenuesof$6,850relatedtoPassportApplicationAcceptanceServicesinFY2017-2018.

Evaluation

• TheOfficeprovideseffectiveandefficientservicestoitsvariousconstituencies.

Recommendations


• Assessimplicationsofnewcourseschedulingsoftwareandcontinueimplementationofanalyticspackage.

ZipAssist

ZipAssististhestudentadvocacyandsupportofficewiththegoalof“Refer.Support.Retain.”Itservesasacentralinformationhub,designedtoshareavailableonandoff-campusresourcesandprovidesupportandassistancetohelpstudentsbesuccessful.ItsservicesincludemanagingtheHelp-A-ZipEarlyAlertReferralprogram,implementingtheStudentEmergencyFinancialAssistanceProgram(SEFA),establishingandmaintainingpartnershipswithcommunityresourcesandorganizations,assistingstudentswithoff-campuslivingissuesandprovidingcommuterresources,advisingandassistingtheParentandFamilyAssociationandbringingvariouseducationalandsocialprogrammingactivitiestocampus.

Employees: Five(5)FTcontractprofessional,one(1)FTstaff,totalingsix(6)FTE(includedinDivisiontotal)

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Personnel: $89,469

Operating: $71,495

Total: $160,964

Evaluation

• DuringFY2017-2019,ZipAssistrealizeda440%year-over-yearincreaseinthenumberofreferralstoZipAssist,theresultofincreasedawarenessactivities.

• Theunit’smanagementoftheSEFAgranthasbeenrecognizedasexemplary.• TheParentandFamilyAssociationisbeingrevitalized.Morethan1,300attendees

tookpartinFamilyweekendduringOctober2017,a40%growthfromprioryears.

Recommendation


UniversityCommunicationsandMarketing

UniversityCommunicationsandMarketing(UCM)workstoadvancetheinterestsofUAby1)promotingandpreservingitsreputationasapremierinstitutionofhighereducationand2)marketing/advertisingtoprospectivestudentstohelprecruitthemtoenrollatUA.UCMalsostrivestocommunicateeffectively,efficientlyandinatimelymannerwithitsvariousaudiences,bothinternalandexternal,tobuildawarenessandunderstandingofuniversitypolicies,practicesanddecisionsandtogeneratesupportforthoseinitiatives.

Itsprincipalfunctionsinclude:mediarelations,graphicdesign,webandmobileapplicationmanagement,socialmedia,internalcommunications,trademarkedmerchandisereview,publications,videography,photography,emailmarketing,andtheUniversityswitchboard.

Employees: Eighteen(18)FTcontractprofessionals,six(6)FTstaff, totalingtwenty-four(24)FTE

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Total: $3,084,147

Evaluation

• UCMisthinly-staffedrelativetothecurrentscopeofservicesprovided.Iteffectivelycommunicateswithitsconstituenciesandrespondswelltosituationsthatdevelop.

• TherearealimitednumberofindividualselsewhereintheUniversitywhoperformmarketingandcommunicationactivities,withlimitedcoordinationwithUCM.

• Advertisingexpendituresinthemarketplacearesignificantlylowerthanthoseofcompetitors.

Recommendations


• Reviewthepotentialefficienciesandfinancialbenefits/challengesofcentralizingreportingresponsibilitiesinUCMformarketingandcommunicationsstafffromotherareasoftheUniversity.

administrative activities review (aar) – final reportoct 22, 2018 · persistence rate for the...

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