Administration Guide Version 2.0

November, 2015

Biscom, Inc. | 321 Billerica Rd. | Chelmsford, MA 01824

tel 978-250-1800 | fax 978-250-4449

CONTENTS

1. Initial Configuration and Settings .....................................................................................1

1.1 Application .................................................................................................................................. 1

1.2 Email ............................................................................................................................................ 1

1.3 Mobile .......................................................................................................................................... 2

1.4 Encryption .................................................................................................................................. 2

1.5 reCapthcha Image Verification Settings ................................................................................ 2

1.6 File version Retention (Advanced OR EnTERPRISE edition ONLY) .................................... 2

1.7 Proxy Server ............................................................................................................................... 2

1.8 AD Authentication ..................................................................................................................... 2

1.8.1 Role Mapping ......................................................................................................................... 3

1.8.2 Attributes ................................................................................................................................ 3

1.9 Password .................................................................................................................................... 3

1.10 Auto Unlocking User Account .................................................................................................. 3

1.11 Web Interface appearance ...................................................................................................... 4

1.12 Set custom Logo ........................................................................................................................ 4

1.13 Space Usage ............................................................................................................................... 4

1.13.1 Define storage capacity........................................................................................................ 4

1.13.2 Add Storage Location ........................................................................................................... 4

2. Managing Users .....................................................................................................................4

2.1 Creating Users ........................................................................................................................... 5

2.2 Password reset .......................................................................................................................... 5

3. Live Analytics..........................................................................................................................6

3.1 Dashboard .................................................................................................................................. 6

3.1.1 System status ........................................................................................................................ 6

3.1.2 Storage utilization ................................................................................................................. 6

3.1.3 files transferred ..................................................................................................................... 7

3.1.4 data transferred .................................................................................................................... 8

3.1.5 Recent web logins ................................................................................................................. 8

3.1.6 recent active clients .............................................................................................................. 9

3.1.7 transfers in progress............................................................................................................. 9

4. Monitoring usage ................................................................................................................. 10

4.1 User Activity ............................................................................................................................. 10

4.2 Space Used Per User............................................................................................................... 10

4.3 Sent Links ................................................................................................................................. 10

5. System Monitoring and Maintenance ............................................................................. 11

5.1 Overall System Space usage ................................................................................................. 11

5.2 System activity and configuration changes ......................................................................... 11

5.3 Email notifications ................................................................................................................... 11

5.4 Run Clean up ........................................................................................................................... 11

6. Server Information and Licensing ................................................................................... 12

6.1 Server and License Information ............................................................................................ 12

6.2 License usage .......................................................................................................................... 12

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1. INITIAL CONFIGURATION AND SETTINGS

To view or configure general settings, sign into Verosync, click System Settings > General Settings in the left-hand sidebar. The following sections describe what settings can be changed and where those can be configured.

1.1 APPLICATION To set administration email, quota enforcement and Terms Of Service URL, click System Settings > General Settings > Application.

• Administrator email: Enter the email address where notifications such as server status and user lock-outs are sent.

• Enforce quota: Choose whether to enforce space quota for all users, click the checkbox, and enter a value in Default space quota (MB) field.

• Always require login for sent links: Choose whether recipients must login to access links sent by your users.

• Terms of service URL: Enter URL that directs to the Terms of Service.

1.2 EMAIL

To configure settings related to emails sent from the system, click System Settings > General Settings > Email.

• Outbound SMTP server: Enter the outbound SMTP server that will be used for notification and mail delivery. Enter the appropriate Username and Password credentials, if necessary.

• Set Port (Default: 25), Encrypted Connection (Default: None) and Notification link protocol (HTTPS).

• You may test the above settings by clicking Test Email Setting. A dialogue box will appear indicating the email address to which the test email will be sent.

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1.3 MOBILE

To require MobileIron integration, click System Settings > General Settings > Mobile. When checked, Verosync’s mobile app is required to read MobileIron preferences.

1.4 ENCRYPTION

To encrypt the backend file system for Verosync, click System Settings > General Settings > Encryption and select Enable encryption. (By default, encryption is enabled.)

1.5 RECAPTHCHA IMAGE VERIFICATION SETTINGS To enable reCAPTCHA, click System Settings > General Settings > reCAPTCHA Image Verification Settings, check the Enable reCAPTCHA box, and enter relevant public and private keys.

1.6 FILE VERSION RETENTION (ADVANCED OR ENTERPRISE EDITION ONLY)

To configure settings related to file version retention, Click System Settings > General Settings > File Version Retention. Enter the desired level of retention. If multiple retention rules are enabled, the most restrictive rule will be applied.

1.7 PROXY SERVER

To configure setting related to a proxy server, click System Settings > General Settings > Proxy Server, click Use proxy server to enable the proxy server, and then enter relevant information for proxy server.

1.8 AD AUTHENTICATION

To configure settings related to AD authentication, Click System Settings > General Settings > AD Authentication. If enabling AD authentication, enter the following information:

Field Input Value Required

Name Enter a descriptive name.

Host Specify the hostname or the IP address of the LDAP server, e.g. dc.company.com.

Protocol Select LDAP or LDAPs.

Port Specify the port number for the LDAP connection. The default non-SSL port number is 389 and the default SSL port number is 636.

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Account If LDAP does not allow anonymous lookup, specify domain user account that can query LDAP in the form domain\username, e.g. domain\jsmith.

Password If specified account name above, enter password.

Base DN Specify the root container to search for users, e.g. “DC=example,DC=com” for Active Directory.

User name pattern The default setting is *.

1.8.1 ROLE MAPPING When AD authentication is enabled, the admin can set roles through AD group names. Entries must be group names and delimited by using separate lines.

1.8.2 ATTRIBUTES Configure Login, Name, and Email attributes. Common AD attributes are:

Attribute Login* Example of Input Value Required

sAMAccountName John Smith

sn John Smith

userPrincipalName John Smith

cn Smith, John

mail jsmith@biscom.com

1.9 PASSWORD To define user password requirements, click System Settings > Authentication Settings > Password.

• Optionally configure the Minimum Length and any Required Characters for end-user passwords.

1.10 AUTO UNLOCKING USER ACCOUNT

To configure settings for auto unlocking accounts after failed login attempts, click System Settings > Authentication settings > Auto Unlocking User Account and enter appropriate numbers.

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1.11 WEB INTERFACE APPEARANCE

To configure settings for the Web interface, click System Settings > Customization Settings > Web Interface, and enter the custom page URL’s

1.12 SET CUSTOM LOGO

To change the logo, click System Settings > Customization Settings > Logo and click Change logo button.

1.13 SPACE USAGE

Space usage settings can be found and accessed by clicking Administration > Space Usage on the left-hand sidebar.

1.13.1 DEFINE STORAGE CAPACITY To change storage capacity, click the storage capacity value (A), and change to the desired value. Click the check mark to save your changes.

1.13.2 ADD STORAGE LOCATION To set additional storage and set storage location, on the top right of the Space Usage page click Action > Add storage location (B). Enter location Path and Capacity (GB).

2. MANAGING USERS

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2.1 CREATING USERS

User accounts are automatically created for AD-integrated configurations. Otherwise, end-user accounts can be via Admin Console.

From your homepage, in the side-bar, click Administration > Manage users. Click Action > Create new user. In the New User dialogue box, enter details e.g. User Name, email, permissions etc.

2.2 PASSWORD RESET

On the Manage Users page, select the user for whom you would like to reset the password. In the popup menu, select Reset Password. Note that this feature only applies to non-AD integrated configurations.

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3. LIVE ANALYTICS

Admins have a live view of the current state of the server through the Verosync dashboard. The Verosync dashboard contains charts, graphs, and lists that track user activities, resource usage, and file transfer transactions.

3.1 DASHBOARD To view the dashboard, click DASHBOARD.

3.1.1 SYSTEM STATUS The System Status section displays status for the following components, with flags displayed in green, yellow, or red depending on the specific status:

Disk space – the amount of remaining free space on the disk, where Percent is the percentage of total free space that has been used.

# License – how many licenses have been used, where Percent is the percentage of total licenses used.

Email error – the number of email errors, where an email error is an unsuccessfully delivered email

3.1.2 STORAGE UTILIZATION The Storage Utilization section displays a pie chart of storage usage, according to the following categories of usage:

Personal Files – all unshared folders and files

Shared Files – all shared folders and files

Deleted Personal Files – all Personal files in the trash can

Deleted Shared Files – all Shared files in the trash can

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To toggle-off a segment of the Storage Utilization pie chart, click its name below the chart. To see the percentage of storage utilization for a specific section, hover over the section.

3.1.3 FILES TRANSFERRED The Files Transferred section is a line graph that displays the files being uploaded/downloaded. This is updated second by second, and tracks activity of all users across your system

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3.1.4 DATA TRANSFERRED The Data Transferred section is a line graph that displays in MB the amount of data being uploaded/downloaded. Like the graph above it shows transfer activities of all users across your system.

3.1.5 RECENT WEB LOGINS The Recent Web Logins section displays a list of recently logged in Web client users.

Clicking on Action then Show all will show an extended list of recently logged in Web client users

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3.1.6 RECENT ACTIVE CLIENTS The Recent Active Clients section displays a list of recently active client users, with a time stamp of their last activity. Hover over a client entry to display the user's IP address and client version.

3.1.7 TRANSFERS IN PROGRESS The Transfers in Progress section displays a list of files currently being uploaded/downloaded.

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4. MONITORING USAGE

4.1 USER ACTIVITY

To view user activity, navigate to the Manage Users page, and click the user whose activity you would like to view. In the popup menu, select Activity. A log of user activities will be displayed. Input filter field, and click Filter, to change filter settings.

4.2 SPACE USED PER USER

To view how much space is used by an individual user, click Administration > Space Usage (in the left-hand sidebar). Each user is listed along with the spaced used.

4.3 SENT LINKS

To view file and folder sharing activity, click Reports > Sent Links (in the left-hand sidebar). Select either File or Folder report by using the dropdown menu at the top right.

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5. SYSTEM MONITORING AND MAINTENANCE

5.1 OVERALL SYSTEM SPACE USAGE

To view the overall space usage, click Administration > Space Usage.

5.2 SYSTEM ACTIVITY AND CONFIGURATION CHANGES

To view a log of overall system activity, click Reports > System Activity. To filter by user, click the down arrow at the top-right.

5.3 EMAIL NOTIFICATIONS To view a log of notifications sent from the server, including file share and account creation status, click Administration > Email Notifications.

5.4 RUN CLEAN UP When users delete files, the files go into the recycle bin directory. The system cleanup process automatically runs every 24 hours and permanently deletes the recycle bin files from the system.

To manually run the system cleanup process, click Administration > Cleanup Process > Run cleanup.

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6. SERVER INFORMATION AND LICENSING

6.1 SERVER AND LICENSE INFORMATION

To view server information, click Administration > Server Information.

Maximum users displays the number of licenses available. Note that any end user with sync privilege counts against your organization’s license.

6.2 LICENSE USAGE

To view the number of licenses currently in use and to whom they’re allocated, click Reports > License Usage (from left-hand sidebar). Scroll down to the bottom of the page to view a total count.