16.I do the following to create a positive team environment:Tell the team what is expected of them.Show interest in the team memmbersCreate an encouraging environmentRecognize and reward good performanceI make the effort to connect with my team members as a group and individulally. By doing this I get to know them better on a personal level and they get to know me better. This establish a position of caring and it motivates the members in all sorts of ways. Some afternoons we will just sit and talk about stuff that has nothing to do with work and have a good laugh.My team members must feel appreciated. Therefore, when I ask their help with a project I will always say thank you for assisting me. My team members must know what they are doing well. I belief that they must be recognized and rewarded for good performance. Even if they dont get worker of the month by the company, I'll recognize them by saying thank you buy them each a choclate or I'll buy them KFC.Everyone is a valuable part of the team and each one unique in their own way and because of this I like to listen to everyone's ideas. Two brains is better than one! For instance my team came up with a great idea to get the work done faster- 2 team members will debrief the POD's and two members will accept the paperwork. The other good idea they came up with was that 2 people do the scanning of the documents so that it is faster on the system. Instead of having the 2 on dayshift one work nightsiift to scan the documents immediately and the other one day shift to assist with the unscanned. The 2 rotate on day and nighthift.I have a good relationship with my team, therefore I can put my trust in them. They are all grown ups and each one know what their responsibility is. When I delegate, I let go and let the individual own the task I give him/her. By doing this the members get an increased self-esteem and thy feel that they belong somewhere.Productivity improved in such a way that the documents are all accepted and it is on the system to be viewed the following morning instead of 14:00. A lot of problems are prevented as there is effective communication between us. Problem POD's is less and less each day as the debriefers learn everyday out of their mistakes and they are not affraid to communicate with me.17.It is important to consult all team members, because:It improves the quality of decisionsWe learn from each other by exchanging information and experiencesWe can identify controversial issues and difficulties before making a decisionThe team members will feel that they own the decision and it improves their acceptanceThey will feel valued and part of the team. Their morale and motivation will be higherTeam members will be able to make better day to day decisionsAn agreement can be reached together with different team members and their different opinionsThey will feel a stronger bond of responsibility for making the decision They will gain a better understanding of the objectives of decisions and the issues surrounding themI will ensure that that all views and ideas are listened to and that the team members' needs are met by doing the following:Call a meeting: By calling a meeting you can pay attention to a team member's concern and the team member can present his/her point of view as well as ideas. The team members can ask questions in order for you to answer it and by answering their questions you meet their needsI will put a complance register in place so that when I get to work in the morning I can have a look at all the complance and work out a plan to resolve the issues to the best of my ability. When the team get to work we can all sit down and discuss the plan together to resolve the problem.18.I work in the debriefing department that interface with the operations department as well as the customer service department.The roll of the debriefing department:To ensure all documents are debriefed and accepted that the drivers returnTo ensure all these documents get scanned live onton the RTT systemTo ensure all collection slips are scanned live onto the RTT systemThe roll of the customer service department:To attent to all queries of the customerTo ensure ontime collectionsTo ensure ontime deliveriesThe roll of the operations department:To ensure deliveries are done on timeTo ensure collections are done on timeTo follow up with the driver with regards to aboveThey assist the customer services department with their deliveries and collectionsThe debriefing department interface with the operations department when a POD is not debriefed or accepted and the driver claims that he handed the POD in. I will then look through that days work to see if is was not missed or I will check on the system if that document is not scanned. If it it scanned and it was mis accepted I will then accept it. If I cannot find the POD I will then look on the driver's short trip if he handed that POD in as the debriefer mark on his short trip if it was handed in or not. If a POD does not have all the required documentation attached to it the debriefer will update the system with a message as to what is outstanding and leave the POD one side for me.One of the operation guys will then see the message on the system and come and request the POD from me to resolve the problem. They will resolve the problem by getting the documents from the customer that is outstanding.We interface with the customer service department in the same way as with the operations department, however they also come to me when one of their customers POD's is scanned unclear of when a page is not scanned. I will then look for it and get is scanned. They will also come to me when the need a collection slip to check some details on it and I will assist them by finding it for them if it is not on the system.My department also interface with our national imaging department in JHB for overrides. This is when a POD does not need a GRV or invoice. I will then send the waybill number to them to override when a invoice or GRV is not required.19. Building relationships is important, because of the following reasons:It helps one to develop your work practices to understand the points of view of colleagues and to understand why they do things a certain way.It helps one to get your work done faster. When people know you and you have a good relationship with them they attend to your queries/needs quicker.When you have a good relationship with people, they've 'got your back'. In other words they will back you up and assist you when you are in trouble or when you need help.People offer their help without you asking them to assist, it spreads good pratice throughout the organisation.It improves ones networking skills, which are vital for career development.One is able to improve decision making by having a wider access of information.20.It is important to honour commitments made to stakeholders to ensure high productivity in the workplace and to ensure that stakeholders stay proactive. It enables better work planning, boost morale, promtes confidence in decision making, promtes trust, improves quality of srvice for the customers and enhances work relationships. If honour commitments to stakeholders are not commited to, stakeholders will end up demotivated and will loose their trust in you. There will be no improvement in their work performance, it will either stay the same or it will go from bad to worse. Your stakeholders will not belief anything you say or promise to them, they will loose their confidence when it comes to decions making, there will be a delay in there work performace which will cost the bussiness more money at the end of the day and poor staff retention will take place.21.