ADAPTING LIFESTYLE TO NEW NORMAL VIA

When the world falls apart, you have to adapt, and your strength lies in your ability to react.

Designed by:

Mohammad Asjad MaswoodPolitecnico di Milano, Italy

Nadeem Jawwad DamiqueInter-disciplinary Designer, India

N A V I G AT I N G T H E N E W N O R M A L

An illness has taken over our lives and, in many moments, holds our minds and bodies prisoner. We are stressed out, overwhelmed and

exhausted. The illness is hurting us and people we care about. And there’s no going back — our old way of life will be left in 2019.

But we can’t live like this forever. Eventually, we realize that our old way of life no longer works. Things have to change.

This is recovery: being willing to step into a new way of living, without knowing the outcome, but ready to rebuild and reclaim your life.

Everybody says we hope we return to normal. Well, It’s not going to return to normal anytime soon because the new

normal is going to be different. It’s time to embrace and adapt this new lifestyle to the new normal.

Late

2019,

the world witnessed a new version of an existing virus SARS, i.e, COVID 19. This virus led to a pandemic, which ex-perts called the largest Humanitarian Cri-sis till date.

To counter this, social distancing and other safety precautions became the new normal lifestyle of people all around the globe. However, a proper system to deliberately manage crowd and to pro-vide safety is not available to the remark-able context. For the current generations of people, this is something very new and hard to be adapted.

To cater this major issue, we came up with an all in one application which can possi-bly solve the crowd & safety management and their control in urban spaces and es-pecially in populated country like India.

This design is an entry to the Dsource De-sign Challenge to tackle the existing and futuristic crisis by stepping into a new way of lifestyle.

Many of us are on the frontlines of this pandemic, surrounded by loss, pain, confusion and fake news. It feels unmanageable, and at some level,

we already recognize your own powerlessness. We cannot make COVID-19 or its impending aftermath disappear.

THE S

OLUT

ION

NOA’

S VI

SION

NOA Name of this application is inspired by the Survival of Noah’s Ark through the turmoil of the historical devastating Flood. He is the hero of the Bibli-cal Flood story in the Old Testament Book of Genesis and in Holy Quran. Like Noah performed the grueling task of keeping all the creatures on board alive and well. Similarly, this app brings all users & service providers together under a platform to cope with ongoing and futuristic catastrophe.

During this pandemic, when the world has witnessed enormous deaths till date breaking the records of past catastrophes, and where every single movement and action can put our health at high risk, NOA brings all the crowd and safety measures under a single platform which is fast, effortless and calm, provides solutions to all the problems faced by us during this global catastrophe which has made our survival harder throughout the years. NOA makes sensible decisions for us erring on the side of our safety and protection— informing us in ways that are understandable, preventive and actionable.

Our key priority is to minimize the health risk by following the rule of so-cial distancing and by smart manage-ment of the crowd in public spaces.

Beyond the features, we saw oppor-tunities to build a deep emotional connection with our users to create an honest, human app that also connects people on emotional grounds to back

each other.

This platform will find ways to contribute to the community, where lot of people who are bound to leave their homes will be supported by out-going users in return of digital credit system for every single contribution.

MINIMISE THE BAD AMPLIFY THE GOOD BRING USERS TOGETHER

INTUITIVE & RAPID DESIGN PROCESS

THE CHALLENGE

OUR ROLE

Make people adapt and adopt the new lifestyle with ease

REVERSE BRAINSTORMING

ITALY &

INDIA

RAPID PROTOTYPING

RAPID A/B TESTING

APPLICATION DESIGN

21M+ COVID CASES

750K+ DEATHS

The crisis was spreading fast at an influential rate. No treatment is yet discovered and the health experts are working day in and day out to come up with a vaccine to control this pandemic. The only way to not to fall victim to this pandemic was to take extensive precautions and maintain social distance in our daily life.

+Our goal is to help people in careful decision making on where, when and how to go out. Providing them with alternatives they wished for. The Businesses and Offices were shut and most of them adapted working from home. In many cases that worked out very well but obviously there were facilities where working from home was not at all possible. We aimed at catering them with a pro-vision that could help them run their facilities in a safe and sound way without risking them and their users safety. Apart from this, we all know that a human is a social animal and keeping socially apart from each other for a very very long time was really not a good idea even if that’s the only way of survival. Humans need company. Hence over the top of every solution, we aimed to make it as hu-mane as possible.

Two of the most adversely hit countries in the world were chosen as Case Studies.

Rapid Prototyping /Testing and submitted to Dsource design challenge.

Analysing Government rules and regulations followed by existing COVID tackling apps (IMMUNE & AROGYA SETU) in both the countries.

Conducted several surveys right from Questionnaires to Ghost study & Shadowing.

Photographed Milano and New Delhi, and observed people and facilities. Importantly, collected insights on the level of awareness, action taken & response to virus widespread.

Synthesized the data, followed by affinity mapping to come up with different ideas to tackle the problems gathered.

SURVEYS

SURVEYS & ANALYSISConducted four types of surveys:

Link : https://www.surveymonkey.com/stories/SM-RDXMPT6D/

GENERAL USER SURVEY

Link: https://www.surveymonkey.com/stories/SM-JB8B5T6D/

FACILITY OWNER SURVEY

Link: https://www.surveymonkey.com/stories/SM-82PKZT6D/

COVID AWARENESS SURVEY

Link: https://www.surveymonkey.com/stories/SM-D5YRZT6D/

RETURN TO WORK SURVEY

OBSERVATIONS from the field

Based on the surveys and field observations, we came up to following conclusions:

For grocery shopping more than 68% people preferred to cut down their trips.

In-Shop time for grocery and daily needs have increased in general as they prefer to buy more as it lasts for longer days.

Most of the shops have queue maintaining a distance of average 2 feet.

Approximately 19% people were carrying out someone else’s work along with theirs. 12% said they will refuse to buy/fill in for others and 48% said they would consider that if asked.

More than 81% people under the age of 35 were strongly willing to go for social gatherings with their friends.

Less than 38% people maintain a health check on their staff.

INSIGHTSPeople prefered to go to a facility that disinfects regularly.

More people have started planning even their small trips beforehand.

For essentials, number of family members or friends go together on need basis.

Regular Self health check has become very common.

People are finding online ways for all possible works.

Many inter-state/inter-country facilities especially in transit sector have increased the pre-board-ing time to conducts health checks such has thermal scanning.

HIGH LEVEL GOALS

USER FLOW

Single platform to cater the entire crowd management and control at different urban premises that brings innovation, cooperation and deeper engagement

Give user more control over time/space and help in minimizing the health risk.

Quick and easy interface to use for everyone, everywhere.

Following the basic Social Distancing 2020 formula to alert users from the risk prone zones.

And automatic Contact tracing by respecting data protection policies.

JEMMA MANIKARAN32, TEACHER Works from

08:00 AM TO 02:00 PM

Very FriendlyGet’s into Panic very quickly

Loves Window ShoppingWants to safe wherever she

travels. Very peculiar about places.

Hates it when she has to wait

GIOVANNI MARIO21, SHOPKEEPER

Works at Supermarket from 06:00 AM to 10:00 PM

Part time Attendant

Casual attitude and carefree Loves going movies

Wants to earn more and more money.

Wants to try different jobs. Cannot continue doing the same

PERSONAS & STORYBOARD

PRODUCT CAPABILITIESThe product has been designed keeping in mind that it will be used by all sections of the society, hence keeping the interface and user experience simple, usable and delightful.

NOA allows 3 kinds of registrations

to facilitate users.

A Casual/Normal User

She/He would be the primary user of NOA. NOA will help the casual user with planning her/his days based on prominent safety insights.

‘The Casual User’ being the most important user of this app uses features which should help him to make in-formed and better decisions. This will assist him to carry out his daily routine amidst this crisis without compromising with health and safety. That’s not assured that this will keep him 100% safe but this will for sure minimise the risk of getting infected at a substantial level. The prime fea-tures of this app available to the casual user is listed below.

Advance Visit Slot Booking

The users can pre plan their visit to several facilities based on the risk status of that facility. The users will be able to see certain viable information which will assist them to

make a slot booking.

Crowd/Risk Status

The users can plan their visit to any particular place based on the real-time crowd status following the risk status of that place. All these data will be visualized through a map.

Friends for Credit

Users can see if their NOA friends are visiting any particular facility and if he needs something too, he can request his friend to carry out the task for him in exchange of credit points. These credit points can be used by the friend to ask for requests from his friend list. So the credit points acts as

a request currency and can also be purchased.

Float Slots

Float Slots is a unique feature that give users a flexibility to change his decisions. For a third person, it helps him to make instant decisions. The basic Idea is to pre book visits but due to some inconveniences, one can cancel their visit. During cancellations , the slots will be floated with all the users around and will be available to be booked. One can switch to float slots and acquire the visit. Overall, it reduces

the loss factor of the facility owner as well as the user.

CASUAL USER

Staff Member

Staff member is basically an ex-tended hand to the service pro-vider. NOA will help him and the owner to keep each other updat-ed of their health, facility-data and attendance.

Service Owner

The service owner will be the person or a representative managing the facility. Be it a Shopping centre, a health clin-ic, transit stops etc. NOA will help her/him to maintain safety standards in his

facility.

SERVICE PROVIDER: CASE 1 (SHOPPING SECTOR)

Most of the facilities will be covered under these categories. However, if it does not, NOA does have an ‘Others’ section too. The registration will create a public profile of the facility based on its location, complementary health and safety facilities, opening hours and most important of all- Maximum occupancy at a time. The rules for the same can be regulated by the government based on different service categories. For the sake of this presentation we pick up the most common category- Shopping and Health Sector.

HEALTHCARE TRANSIT EDUCATION SHOPPING LEISURE FITNESS

As a service provider NOA primarily registers 6 category of service facilities as shown in the 1st screen.

Service owners can monitor who is present, who is arriving and who won’t be able to show. This can be done for 3 continuous consecutive days. The purpose of this data is to track people to be tested if any risk case is detected.The dashboard will provide the general analytics.

SERVICE PROVIDER: CASE 2 (HEALTH SECTOR)Demonstrates how NOA can help healthcare workers to manage their facilities in regards with safety standards.

Health officials can easily register their health centre with NOA. While registering, number of patients to be consulted can be recorded on a daily basis followed by the patients allowed in the waiting space. NOA will allow users to book appoint-ments with available doctors.

To avoid inconveniences, payment is a very crucial part for appointment booking. Payment gateway will be redirected to the official website of service providers to receive payments.

NOA will notify users the appropraite time to leave for the check-up based on the Waiting lobby capacity of the health centre. In Contrary, Doctors can check the status of waiting and upcoming patients, staff status just like in the shopping sector described earlier.

The screen highlights, how NOA’s Day planning and crowd management model can be unanimously applied to various category of services and facilities.

Universal Slot booking system for majorly all kinds of categories will help users to easily take decision and plan their days without compromising on health and safety.

This assessment will be important for the owner to keep health and safety check of both their employees and their users.

SERVICE STAFFAs an extended hand to the service provider the staff profile allows the facility employees to add/remove/update facility data into the modules to keep the public profile relevant to the casual users. The employees can mark their entry/exit to record their attendance based on a QR Code system.

A crucial function provided to the employees would be self health assessment. These would be mandatory for the users to take at certain intervals as decided by the facility owner/govt. regulations.

USERS EXPLORING NEARBY FACILITIESAfter the registration and login process, the user will land to his profile from where he/she can navigate to the ‘Nearby Facilities’ section. There is a list of facilities followed by map where user can switch to. Both the list and the map displays facilities based on the risk and safety factor. The user can book a visiting slot by clicking and proceeding on the facility icon/button. Once booked the slot will be added to the visitors day-plan-ner. Slots for today/tomorrow and day after tomorrow can be booked. The map has several features as well. It differentiates between different facilites based on the risk status based on universal color. Three kinds of maps are featured. The first shows pin point facilities. The 2nd shows crowd intensity and the 3rd shows the Area status, either its a safe zone or a contained zone or restricted zone.

DAY PLANNERThe day planner lists all your booking slots. The user can dive into the facility profile & see the available modules. Here, users can see what items are available in Deploy (A grocery Store) and makes a decision based on it.

The users can also cancel their visit and these cancelled visits will be shifted pub-licly to the ‘Float Slots’ section if it’s can-celled within 3 hours before the booked time and will be available to other users to acquire the slot.

NOA’S FRIENDS CIRCLESAFETY

WARNINGS

FLOA

T SLO

TS

Everyone connected through this app is contributing to society. Favouring available requests from the needy neighbours and senior citizens will contribute more to society. A user can select to either accept or not accept requests from friends when visiting the store. If the user is not interested in visiting the facility, He/She can see the list of friends visiting the stores in near future and generate a request. One can choose to ask their friends to carry out their task as well in exchange of credits. Now to acquire credits, users will require to execute tasks for other friends as well. When earned, those credits can be exchanged with requests. While a request is generated, a notification will be sent to the friend and it will be totally his/her choice to either accept or reject the request made.

In case of cancelling the visit and it’s too late, one can float their slot publicly. Others might acquire that slot and this way facility owner can be saved from any loss. But if nobody acquires it then the user will have to pay certain compensation to the facility owner. A minor fee perhaps. Hence, the fee would reduce the cancellation rates.

NOA will also give you a

haptic and visual warning

if you are about to enter a risk area.

Link to Explanatory Video: https://bit.ly/3kPU2k3Link to Prototype: https://bit.ly/3iBQDmW