DAVE W. ADAMS 2519 Ferdinand Dr. │ Knightdale, NC 27545

(919) 601 - 2544 │ DaveWilliamAdams@gmail.com

PROJECT MANAGEMENT Business Development | Customer Relations | Strategic Planning

Former Army military leader with expertise in all facets of marketing, business development, operations management, and client relations. Skilled in collaborating with all members of the organization to achieve business and financial objectives. Instrumental in streamlining and improving processes, enhancing productivity, and implementing technology solutions. Strategic Business Planning Risk Mitigations Vendor Negotiations Decision Making Noncommission Officer of the

Quarter

Self-Starter Training & Development Change Management Problem Solving Proficient Multi-Tasker

Stakeholder Management Strong Interpersonal Skills Natural Leader- Military &

Civilian Contract Negotiation Skills

P R O F E S S I O N A L E X P E R I E N C E

Cyan, Inc., Raleigh, NC 2015 - Present Project Manager

Serve as lead on a 5-8 person team for nationwide upgrade on the transport bandwidth for Windstreams network to offer more services to their client base.

Remain under budget for project responsibilities and within deadline as promised to client. Cultivate and maintain relationships with vendors and suppliers. Influence negotiations for the best interest

of the client and the overall project goals. Ensure project and team mentorship, review for potential risks and offer development to enhance

productivity of team members. Work across all aspects of the organization to reach client goals in a timely manner. Deep knowledge of principles, applications, and theories of professional discipline and project management.

Able to act as a leader and mentor for team to ensure all portions of project completed in a timely manner. Diversified Information Technologies, Raleigh, NC 2013 - 2015 Customer Advocate

Serve as the Project/Implementation Manager for new clients during on-boarding process. Define client requirements to all relevant teams within organization to ensure client satisfaction for multi-million dollar accounts.

Promotes the use of additional client’s services and products and provides sales leads. Perform continual account reviews to ensure value of services is optimal for existing client base, particularly

during times of project implementation. Seek out potential revenue opportunities including customer’s budgeted upgrades or expansions. Manage client product expirations and other non-project related needs, communicating appropriate

information to interdepartmental team members for proposal creation. Deliver and follow up on requested proposals.

Identify and help qualify project needs, communicating requests and client expectations to the Solutions Architect team (vCIO’s).

Lead a team of 8 Field Support Engineers and provide support as needed. Follow up on outstanding project scopes; validates and communicates reasons for delay.

Help clients through periods of transition or change, including but not limited to, primary engineer changes, team changes, and/or internal company process changes.

Works across the organization to help resolve customer satisfaction issues as needed. Resolve customer grievances or incidents that require further investigation.

Dave William Adams Resume, Page 2

Allied Telesis, Inc, Raleigh, NC 2006 – 2011 Regional Account Manager (2008 – 2011)

Grew assigned territory in first year from $500 thousand to $2 Million. Managed current accounts to assure sales volume grows year after year and business goals are met. Identified, engaged, planned, and developed new regional accounts. Coordinated client relationship opportunities such as project proposals, budgeting, service contracts, and

work orders. Trained and developed team of employees to provide better client support and to help clients reach business

goals and objectives. Acted as primary technical resource for sales support for customers located throughout the United States. Enhanced current account and business opportunities by working with regional resources. Handled industry partner programs relationships to summon and discuss market and customers.

Senior Sales Engineer (2006 – 2008)

Interfaced with customers directly and worked with Value Added Resellers in the following industries: Education, Public Utilities, Healthcare, Hospitality, IOC/CLEC, and MSO’s.

Collaborated with regional sales managers, engineering development team, professional services, and marketing representatives on sales calls and provided technical support to help close deals.

Planned, coordinated, and directed engineering projects, organized and assigned staff, and directed integration of technical activities with products.

Interpreted customer requirements and translated those requirements to the project team in order to meet and/or exceed customer requirements.

Responsible for the successful installation and turn-up of evaluation equipment for prospective customers.

Tellabs, Inc (formerly Advanced Fibre Communications), Richardson, TX 2000 – 2006 Project Manager (2003 – 2006) Field Support Engineer (2000 – 2003)

United States Army, Fort Ritchie, MD 1991 – 2000 Team Chief/Sergeant- Over 5 people

M I L I T A R Y & E D U C A T I O N A L E X P E R I E N C E

United States Army, SFT/E-5

Bachelor of Science in Business Administration, University of Phoenix Primary Leadership Development Course- South Korea

Cable Installation Training- Fort Gordon, Georgia Tower Installation and Maintenance Training- Wichita Falls, Texas

US Army Basic Training and Calvary Scout Training- Fort Knox, KY Currently pursuing PMP Certification

Project Management Institute Individual Member Project Management Institute- North Carolina Chapter Member

P R O F E S S I O N A L A F F I L I A T I O N S & C O M M U N I T Y A C T I V I T I E S

Project Management Institute Individual Member

Project Management Institute- North Carolina Chapter Member Former Advisory Board Member- Knightdale NC Park & Recreation Advisory Board