Adam Mann

2130 Ashby Avenue #2 Berkeley, CA 94705618.980.8440 / aemann2@gmail.com www.adammann.org

Experience EducationMaster of Library and Information ScienceUniversity of Illinois Graduate School of Library Information ScienceUrbana-Champaign, IL | May 2013

Coursework in reference librarianship, academic libraries, web design, computer netowrking, cataloging, instruction, and programming

Bachelor of Arts University of IllinoisUrbana-Champaign, IL | May 2010

Major in Creative Writing

Shelving ClerkThe Urbana Free Library

Urbana, IL

September 2010 August 2011

Shelved, organized, and located missing materials in several departmentsAssisted patrons in finding books and other materialsAlerted circulation staff to library-related needs (such as books or other materials in need of repair)Prepared the library space for events

Encore Support EngineerInnovative Interfaces

Emeryville, CA

May 2013 - Present

Instructing customers on how to perform various functions and providing the appro-priate documentation to facilitate self-service and an understanding of Innovative software

Assisting libraries in maintaining and configuring the Encore discovery layer of their integrated library systems.

Serving as a resource for other Encore specialists on my team and a source of information for other departments such as Collections, Software Engineering, and Circulation.Troubleshooting and resolving issues including configuration, data syncing, and system failure as reported by customers.

Providing expert, friendly phone and email support for customers on a daily basis

Internships

Graduate Assistant/Teaching AssistantGraduate School of Library and Information Science

University of Illinois Urbana-Champaign

Conducted reference interviews to solve users tech-based problems

August 2011 - May 2013

Provided in-person, over-the-phone, and virtual technical support for over 1000 on-campus and remote graduate students, faculty, and staff at the GSLIS Help Desk

Used a request tracker ticketing system to record user interactions and coordinate problem solving strategies with other team members

Help Desk/Instructional Technology and Design

Experimented with and tested new technologies for use in online course delivery and workshops

Co-developed, taught and promoted online and in-person technology workshops on subjects including Mac OSX, HTML, Zotero, Mendeley, and Blackboard Collaborate

Trained newly hired graduate assistants and oversaw their workCollaborated with a team in creating and maintaining the GSLIS online course management system (Moodle), Confluence Wiki pages, and technology-based web tutorials and end-user guidesWorked closely with GSLIS faculty in moderating synchronous online classes for the GSLIS LEEP program and providing real-time tech support through Blackboard Collaborate web conferencing

Alternative Spring Break Intern

University of San Francisco

San Francisco, CA

March 2013

Observed reference interactions at the main library of a medium-sized, private academic institution.

Gleeson Library | Geschke Center

Communications LibraryUniversity of Illinois

Conducted over fifty information literacy-based group tours and one-on-one instructional sessions for Journalism students and incoming freshman in the College of Media

Fall 2012

Developed a Google Searching Libguide to train Media students in open web searching skills

Developed and administered a feedback survey for the information literacy sessions and compiled the results for future use in improving these sessions

Performed circulation duties using the Voy-ager circulation and UIUC OPAC system

Provided in-person reference assistance to students in the College of Media using print and electronic resources

Practicum Student InternUrbana-Champaign, IL

Audited information literacy instructional sessions and staff meetings during discus-sions database purchasing.

Community Outreach and Relevant Course Projects

SkillsDatabase searchingCommand-line and GUI-based information retrieval including ProQuest, DialogClassic, LexisNexis, EBSCOhost, and ARTstor, as well as extensive use of federated search systems

Integrated Library SystemsIn-depth understanding of WebPAC and Encore discovery layer front- and back-end. Experience using Sierra and Millennium desktop applications for circulation and system configuration, with a working knowledge of how bibliographic data is indexed and organized on either system. Staff-level experience with Voyager Circulation module.

Web DesignWeb design (HTML and CSS, XHTML) using TextWrangler, Dreamweaver, SeaMonkey, Wix, Weebly and Wordpress; basic scripting using Javascript and some PHP

ProgrammingBasic Javascript and Visual Basic for Excel; beginner-level procedural and object-oriented programming experience with Python

Operating Systems and networksMac OSX Snow Leopard - Mavericks, Windows XP Windows 7, Linux (Ubuntu), UNIX, experience planning and deploying a computer lab network

Multimedia EditingCamtasia, Audacity, Photoshop, GIMP

Task CollaborationMS Lync, ShoreTel, SalesLogix, Request Tracker (RT), Confluence Wiki, Google Docs

Distance educationDistance education: Blackboard Collaborate, L-3 Communications, Elluminate Live!, Moodle course management

Web 2.0 OutreachWeb 2.0 Outreach: LibGuides, Wordpress, Facebook, Twitter

LanguagesGerman (basic conversation, reading and writing)

Masters ProjectGenerations of Hope Computer Lab

Introduction to Network Systems (LIS 415)

Spring 2012

Collaborated with project group members to update a computer lab for Generations of Hope, a daycare and community center in Rantoul, Illinois

Listened to the needs of the community in the lab redesign, communicated regularly with community volunteers, and created usability documentation to ensure the stability of the lab

Installed new hardware on lab computers, reconfigured the labs wireless internet using OpenDNS, upgraded all computers to run Windows 7, repainted the lab and installed new furniture

VolunteerUrbana Free Library

Urbana, IL

2011-2012

Provided in-person computer assistance to library patrons

Assisted in reconstructing the computer lab following a redesign project

Masters ProjectAmerican University Paris Library

Web Design for Organizations (LIS 590LW)

Summer 2011

Collaborated with a team of students to create a new interface for the website library.aup.fr

Communicated regularly with Sally Murray, AUPs Web and E-Resources Librarian, to ensure the redesign met the needs of the library

Co-developed the new website and personally wrote all the websites CSS

Commented the websites code extensively and provided introductory-level technical documentation for the E-esources Librarian

Server Back-endExperience troubleshooting and maintaining Apache and Tomcat on Millennium and Sierra cataloging servers and on Encore discovery layer serves.

Awards

Anne M. Boyd Award May 2013Graduate School of Library and Information ScienceAward criteria:

Commitment to the profession of librarianship.Ability to relate to other people.Contributions to the School through participation in organizations and activities.Potential leadership qualities.Grade point average of 4.0