1. 1. MANAGERIAL COMMUNICATION
2. 2. How to become an Active Listener? A Project Report On ----- Benefits Of Active Listening And
3. 3. LISTENING Listening is the ability to accurately receive and interpret messages in the communication process. Listening is key to all effective communication, without the ability to listen effectively messages are easily misunderstood communication breaks down and the sender of the message can easily become frustrated or irritated. The most basic and powerful way to connect to another person is to listen. Just listen. Perhaps the most important thing we ever give each other is our attention.
4. 4. GOOD LISTENER
5. 5. What Is ACTIVE LISTENING ?
6. 6. ACTIVE LISTENING Active listening is a way of listening and responding to another person that improves mutual understanding. Active listening is a structured form of listening and responding that focuses the attention on the speaker. It requires the listener to feed back what they hear to the speaker, by way of re-stating or paraphrasing what they have heard in their own words, to confirm what they have heard and moreover, to confirm the understanding of both parties
7. 7. METHODS OF ACTIVE LISTENING
8. 8. Prepare mentally Tell yourself that you are going to pay attention, and then make the conscious effort to focus solely on the speaker and block out any background noise or other distractions.
9. 9. This requires that you clear your mind and dedicate your focus to taking in as much as you can of what is being said to you. Get rid of any distractions that may stand in your way of paying full attention. This means closing off any other conversations you are having and stopping any activities you are doing. Clear your mind of any preconceived ideas or emotions pertaining to what you think the speaker might say. It is important to approach active listening with an open mind, and to wait to form opinions until you have heard what the speaker has to say.
10. 10. Pay Attention Look at the speaker directly. Put aside distracting thoughts. Don't mentally prepare a rebuttal! Give the speaker your undivided attention, and acknowledge the message. Recognize that non-verbal communication also "speaks" loudly. "Listen" to the speaker's body language.
11. 11. Show That You're Listening Nod occasionally. Smile and use other facial expressions. Note your posture and make sure it is open and inviting. Encourage the speaker to continue with small verbal comments like yes, and uh huh. Use your own body language and gestures to convey your attention.
12. 12. Our personal filters, assumptions, judgments, and beliefs can distort what we hear. As a listener, your role is to understand what is being said. This may require you to reflect what is being said and ask questions. Reflect what has been said by paraphrasing. "What I'm hearing is," and "Sounds like you are saying," are great ways to reflect back. Provide Feedback
13. 13. Ask questions to clarify certain points. "What do you mean when you say." "Is this what you mean?" Summarize the speaker's comments periodically.
14. 14. Defer Judgment Interrupting is a waste of time. It frustrates the speaker and limits full understanding of the message. Allow the speaker to finish each point before asking questions. Don't interrupt with counter arguments.
15. 15. Respond Appropriately Active listening is a model for respect and understanding. You are gaining information and perspective. You add nothing by attacking the speaker or otherwise putting him or her down.
16. 16. Be candid, open, and honest in your response. Assert your opinions respectfully. Treat the other person in a way that you think he or she would want to be treated.
17. 17. BENEFITS OF ACTIVE LISTENING
18. 18. BENEFITS OF ACTIVE LISTENING Active listening will show great respect to the speaker. Active listening, make possible further disclosure. Disclosure is significant for efficient legal representations. Active listening will allow the speaker to correct if you have not stated nor express the statement well. So, in that manner you will be guided. Active listening facilitates the listener to stay focused on the discussion, and to retain information what the person hears.
19. 19. Active listening resolves conflict. It is difficult to keep hitting when the other party does not hit back. Active listening permits the speaker to utter feelings. Active listening will provide you additional information. Because of the fact that you comprehend what the speaker says, the information will retain to your brain and use it for future purposes.
20. 20. CASE STUDY SUMMARY Lyman Steil & Listening Layman Steil founder of International Listening Association(ILA) author of several books on listening & trained thousands of managers Sperry Corp. was trying to incorporate the theme of listening into its advertising compaign and was hoping that Steil could provide some insight on the subject. Instead, Steil suggested that, if listening was a corporate quality they wanted to convey to the public, the company staffers should first learn about listening themselves. Over the next 5 yrs, He helped train thousands of managers at the company, who then trained their employees. Due to those principles & skills of listening that learnt by 44,000 Sperry worker, one of the big reasons that they got such a business success.
21. 21. Listening Fundamentals of listening concepts Learning skills works in the following 4 areas: a) Sensing-hearing words b) Interpretation-understanding c) Evaluation/Judging-accept/reject the words d) Responding-final action results from conversation According to Steil, we listen most carelessly to the people who are important in our priorities list.
22. 22. Making these understanding is the first step to become a good listener Listening breaks down due to lack of attention-most people do not realize that there is a process to listening. To answer/speak when your turn comes, for that you want or need to get some information, for that to listen Listeners must be able to filter those emotions and understand how they impact their ability to listen. Distraction includes noise in the room, people walking in and out of the office, persons own physical or emotional discomfort unrelated to the conversation. He said- good listeners identify and deal with DISTRACTIONS as best they can, Good listeners will take the time to ask or clarify the unclear point or topic