action plan for implementation of strategy for

1

Action Plan for

Implementation of Strategy for Modernization of Public Administration 2018-2020

CIVIL SERVICE

Overall strategic objective: Indicator at the level of overall strategic objective

Baseline 2019 2020

Overall objective 1. Adequate advanced system for managing, monitoring and implementing the legislation on civil service and creating the opportunity for a professional, efficient and effective civil service, developed based on principles of good administration and oriented towards implementing obligations.

Salary system for civil servants is fair and competitive (SIGMA indicator).

3 (sigma 2017) 4 4

Specific objectives Indicator at the level of specific objective

Basic value 2018 2019

2020

1.1. Implementation of new salary system for civil servants which is based on catalogue of jobs and classification of jobs, to be fair, transparent and based on the principle of equal pay for equal work.

1.1.1. % of job positions aligned with the jobs catalogue.

80% (2017) 85% 90%

95%

1.1.2. % of institutions that have aligned job positions for the civil service with the jobs catalogue.

80% (2017) 85% 90%

95%

Activities Implementation deadline

Responsible institution

Supporting institutions

Cost per years Total cost

Funding source

Output

2018 2019 2020

1. Drafting and approving the Law on Salaries in PA.

Q2 2018 MPA Government/Assembly

56,000€

- - 56,000€

IPA 2 MPA Project and Government

Draft Law.

2. Drafting and approving bylaws deriving from the new Law on Salaries.

Q1-Q2 2019

LD or DCSA MPA

DCSA - 14,200€

- 14,200€

IPA 2 MPA Project

Bylaws, adopted.

3. Harmonization/supplementation of the catalogue with new positions in the civil

Q3-Q4 2019

DCSA LD MPA - - - No cost - Jobs catalogue, supplemented.

2

service.

4. Developing a Methodology (Guide) for standardizing job descriptions as per catalogue.

Q1 2019 DCSA MPA - 9,150€

- 9,150€ MTEF 2019-2021)

Methodology, adopted.

5. Standardized job descriptions according to positions in the civil service catalogue and Methodology / Guide.

Q4 2019 DCSA MPA

MPA, all instituti

ons

- 9,000€

- 9,000€ MTEF 2019-2021

Job descriptions in civil service, standardized.

1. Publication of salaries for all positions of civil service (current and according to catalogue).

Q2 2019 DCSA MPA

MPA, all instituti

ons

- - - No cost - Payroll for all civil service positions.

2. Classification of jobs according to the new Law on Salaries in PA.

Q4, 2019 DCSA/MAO

- 12,000€

- 12,000€

MTEF 2019-2021

Job positions categorized as per new salary system

Specific Objective 1. 2. Indicator at the level of specific objective

Baseline 2018 2019

2020

Human Resource Management through HRMIS by all institutions and monitoring the implementation of civil service legislation. Policies and decisions on human resources at the central and local level improved as a result of the guidelines and strategic analysis issued from the central level.

1.2.1. Horizontal distribution of HRMIS application.

100% (2017)

100% 100%

100%

1.2.2. Extent of use of HRMIS modules.

45% (2017) 50% 70%

85%

1.2.3. Number of civil servants tested as per Conceptual framework for testing of civil servants.

0% 0% 1800%

1800%

Activities

Implementation deadline




Funding source

Output

2018 2019 2020

1. Drafting and approving bylaws and preparing guides for the application of the new recruitment system for civil servants.

2018/9 DCSA LD, MPA - 15,850€

- 15,850€

Project of EU/IPA 2 in MPA

Bylaws related to centralized recruitment.

3

2. Implementation of the online application in the civil servants recruitment process.

Q3 2018 DCSA AIS

53,864€

- - 53,864€

Contract of the Government with Interadria.

Online application system and online applications.

3. Integration of personal and employment data of civil servants electronically from physical files to HRMIS, from all institutions.

Q4 2018 DCSA AIS, institutions

- - - No cost - HRMIS module populated with personal data of civil servants.

4. Development and establishment of the module according to the new assessment system.

Q4 2019 DCSA AIS, all institutions

- 53,864€

- 53,864€

Contract of the Government with Interadria

Appraisal of Civil Servants through HRMIS, Appraisal Module, applied.

5. Development and application of training module in HRMIS.

Q3 2019 DCSA/KIPA

AIS - 10,000€

- 10,000€

MTEF 2019-2021

Training module in HRMIS which includes the component for KIPA information management needs

6. Drafting the conceptual framework for the implementation of the CSK management efficiency and practices assessment study.

Q2 2018 DCSA 12,500€

- - 12,500€

Financial gap

Study on assessment of efficiency in CSK.

7. Application of an online survey to assess the efficiency of civil servants in implementing the civil service legislation.

Q4 2018 DCSA 4,375€

- - 4,375€ Gap Report with survey outcomes.

8. Drafting a conceptual framework for measuring the necessary standard/CS testing according to general areas of professional level.

Q2 2019 DCSA MPA - 11,725€

- 11,725€

MTEF 2019-2021

Document of Conceptual Framework.

9. Piloting Testing under the Conceptual Framework for the testing of civil servants.

Q4 2019 DCSA - 66,000€

- 66,000€

MTEF2019-2021

10 % of civil servants tested.

4

10. Publication of annual report on disciplinary measures taken against civil servants for violations of ethics and anti-corruption (by SBS).

Q4 2018 and each subsequent year

DCSA 12,250 €

- - 12,250€

MPA project "Support to Public Administration Reform"

Report published.

Specific objective Indicator at the level of specific objective

Baseline 2018 2019 2020

1.3. Organization and functioning of a professional and merit-based civil service.

1.3.1. Percentage of civil servants by ethnic origin in the civil service at the level of the central administration compared to criteria defined by the legislation.

9.43 %

Central level 2016

9.5% 9.5% 10%

1.3. 2. Time required to recruit civil servants (SIGMA Indicator 2.2.1)

Less than

90 days in

4 from 5

tested

institution

s (SIGMA

2017)

Less than 90 days in 4 from 5 tested institutions



1.3.3. The average number of candidates per vacancy (SIGMA)

0 or 0/4

SIGMA

2017 (due

to the lack

of data)

at least 3 candidates



5

1.3.4. Effectiveness of recruitment for civil service positions (%) (SIGMA).

0% 0/4

SIGMA

2017 (due

to the lack

of data)

70% 80% 90%

1.3.5. Extent of maintaining recruited civil servants (%) (Sigma).

More than

90% or 4/4

(SIGMA

2017)

More than 90%

More than 90%

More than 90%

1.3.6. Females in senior civil service positions (%) (SIGMA 3.4.1).

7% (Sigma

2017)

10% 15% 20%??

1.3.7. Stability of Senior Civil Service Positions (sigma).

Less than

10%

(sigma

2017)

Less than 10 %

Less than 10 %

Less than 10 %





Funding source

Output

2018 2019 2020

1. Drafting and adopting the Law on Public Officers.

Q3 2018 LD, DCSA, MPA

Government

32,500€

- - 32,500€

2,500€ covered by Project of EU-IPA 2 in MPA. 30,000€ MPA

Draft Law submitted to the Government for adoption.

2. Drafting and adopting bylaws according to the new Law on Public Officers.

Q2 2019 DCSA LD - 55,250€

- 55,250€

Project of EU-IPA 2 in MPA

Bylaws

3. Conceptual Framework for implementing the new recruitment system.

Q4 2018 DCSA 12,000€

- - 12,000€

Gap Concept Document on Implementation

6

of Centralized Recruitment.

4. Establishing and piloting the development of electronic testing and evaluation for promotion and recruitment in the civil service.

Q1 2020 DCSA AIS - - 132,900€

132,900€

Gap Pilot assessment in electronic form.

5. Initiating the implementation of recruitment according to the new system at the central level of the state administration institutions.

Q4 2019 DCSA LD - - - - No cost Implementation of the first group recruitment.

6. Training of personnel managers and responsible officers of the institutions on new changes in CSK legislation (Personnel Manager and one officer).

Q4 2019 KIPA DCSA - 20,600€

- 20,600€

Financial gap

300 managers and officers of personnel, trained.


Baseline 2018 2019 4

2020

1.4. Provision of civil servants capacity building training sessions from a central training institution.

1.4.1. Training costs in proportion to the annual salaries budget level (%) (Sigma Indicator 3.6.1.sub. ind.12.

Less than 1% or 0/5 SIGMA 2017

Less than 1%

1% 1%

1.4.2. Participation of civil servants in training (%) (Sigma Indicator 3.6.1.sub ind.13.

22% (SIGMA 2017)

22% 31% 35%





Funding source

Output

2018 2019 2020

1. Training Needs Assessment in civil service and training strategy plan.

Q3 2018 DCSA KIPA/ MPA

18,250€

- - 18,250€

Gap Assessment Report.

2. Drafting of a training curriculum for civil servants with training strategy.

Q4 2018 KIPA MPA 6,500€

- - 6,500€ Gap Training curriculum.

7

3. Preparation and adoption of a new training budget norm and increase of budget for KIPA).

Q4 2020 KIPA MPA - - 287,553€

287,553€

100,000 (Budget of KIPA – Goods and Services) 187,553 are gap)

Norm established under the Law on Salaries or Law on Civil Service, and application of the norm.

4. Revising the strategy for training civil servants. Q3 2020 DCSA KIPA - - 27,000€

27,000€

Gap Revised strategy.

PUBLIC ADMINISTRATIVE SERVICES AND ADMINISTRATIVE PROCEDURES

Overall strategic objective: Indicator at the level of general objective

Baseline 2019 2020

Public administrative services are easily accessible, user-centred, following administrative procedures that are constantly improved based on user's feedback

1. Fair and efficient administrative procedures (SIGMA indicator 5.2.1).

2(SIGMA 2017)

3 3

2. Existence of opportunities for provision of public services (Indicator 5.3.1).

1 (SIGMA 2017)

2 2

Specific objective 2. 1 Indicator at the level of specific objective

Baseline 2018 2019 2020

2.1. A coherent and consistent legal framework for administrative procedures and procedures for public administration services in accordance with the new law, established.

2.1.1. At least 15%, 30% and 60% (during 2018, 2019, 2020) of special administrative procedures that were in conflict with the Law on General Administrative Procedure, are aligned with it. (SBS Indicator 4.1)

0% 15% 30% 60%

Activities Implementation Deadline

Responsible instituti

Supporting instituti


Funding source

Output

2018 2019 2020

8

on ons

1. Drafting the action plan for harmonization of specific laws with LGAP.

Q1 2018 LD, MPA MPA 29,375€

- - 29,375€


Action Plan.

2. Drafting and approving the concept document on first set of laws to be aligned with LGAP.

Q2 2018 LD, MPA OPM/MPA

32,250€

- - 32,250€


Concept Document.

3. Drafting and approving the concept document on first set of laws to be aligned with LGAP.

Q4 2018 LD, MPA MPA/OPM

415,125€

- - 415,125€


Adopted laws.

4. Drafting and approving the concept document on second set of laws to be aligned with LGAP.

Q4 2018 LD, MPA MPA - - - - No cost Concept Document.

5. Drafting and approving the second set of laws to be harmonized with LGAP.

Q4 2019 LD, MPA MPA - - - - No cost Adopted laws.

6. Drafting and approving the concept document for the third set of laws to be aligned with LGAP.

Q2 2019 LD, MPA MPA - - - - No cost Concept Document.

7. Drafting and approving the third set of laws to be aligned with LGAP.

2020 LD, MPA MPA - - - - No cost Adopted laws.

Specific objective 2. 2. Indicator at the level of specific objective

Baseline 2018 2019 2020

9

2.2. Established institutional mechanisms and capacities for managing, planning, monitoring, assessing and implementing the public-administrative services.

2.2.1. Number of civil servants trained on the Law on General Administrative Procedure.

0

1000 1800 2000

Activities





Funding source

Output

2018 2019 2020

1. Drafting analysis for defining the responsible structure for public administration services.

Q1 2018 MPA 14,750€

- - 14,750€

Project of EU -IPA 2 in MPA

Analysis report on the structure responsible for public administration services.

2. Supplementing and amending the Regulation on Internal Organization of MPA.

Q2 2018 LD, MPA - - - - No cost Regulation on internal organization of MPA.

3. Establishing the structure responsible for public administration services.

Q2 2019 MPA - 16,525€

- 16,525€


Responsible structure for public administration services.

4. Training of trainers for LGAP training. Q2 2018 KIPA LD 21,900€

- - 21,900€


Trained trainers.

5. Drafting training program for civil servants for LGAP.

Q2 2018 KIPA, LD

DCSA 11,000€

- - 11,000€


Training program for civil servants for LGAP.

6. Training civil servants for LGAP. Starts in Q2 2018-Q4 2019

KIPA MPA 72,000€

72,000€

- 144,000€


Trained civil servants for LGAP.

Specific objective Indicator at the level of Baseline 2018 201 2020

10

specific objective 9

2.3. Developing and integrating electronic systems in progressive manner based on the interoperability framework.

2.3.1. Number of integrated systems through the interoperability platform, baseline 0 of about 70 systems than can be interconnected.

0 /70 10 20 40

Activities

Implementation Deadline




Funding source Output

2018 2019 2020

Integration of 40 electronic systems through the interoperability platform by 2020

2018-2020

AIS 500,000€

500,000€

500,000€

1,500,000€

Budget of AIS Systems integrated in the platform


Baseline 2018 2019 2020

2.4. Provision of services for citizens by piloting single points of contact. 2.4.1. The number of pilot single points of contact for more than three different public institutions.

0 0 2 2

2.4.2. Number of services provided by pilot single points of contact.

0 0 15 30

2.4.3. % of the services provided by the platform offered through the E-Kosova portal.

0 0 5% 50%






2018 2019 2020

1. Developing the register of services provided by Q3 2018 MPA/AI Instituti - - - - No cost Service

11

institutions. S ons register

3. Drafting of the concept for the pilot single points of contact.

Q4 2018 MPA Institutions

31,750€

- - 31,750€


The concept for the pilot single points of contact

3. Establishing of two pilot single points of contact for more than three different public services.

Q4 2019 MPA Other institutions

-

1,000,000€

- 1,000,000€

Gap Two pilot single points of contact

4. Developing and functionalizing the e-Kosova portal to provide online services for citizens (single points of contact)

Q4 2018 -Q4 2020,

AIS MPA 100,000€

200,000€

200,000€

500,00€

Budget of AIS (e-governance)

e-Kosova portal functional for providing services

5. Establishing the infrastructure for electronic signature

Q4 2018. AIS - - - - No cost Electronic signature


Baseline 2018 2019 2020

2.5. Setting mechanisms and instruments for measuring public opinion on quality and accessibility of public services (except e-box).

2.5.1. The number of services assessed with regards to citizens satisfaction (except for e-box).

20 15 25 35

2.6.2. Number of different instruments used to assess citizens' satisfaction with the services provided by institutions (excluding e-box)

1 2 3 4






2018 2019 2020

1. Drafting of a Guide for measuring the satisfaction of citizens with delivered services.

Q2 2018 MPA 9,000€

- - 9,000€


Guide for measuring the satisfaction of citizens with delivered

12

services.

2. In compliance with Guide recommendations, setting instruments for measuring public opinion on quality and accessibility of public services.

Q4 2019 MPA - - - - No cost Decision for setting instruments.

3. Support for the development and implementation of instruments for measuring public opinion on quality and accessibility of public services.

Q4 2018 AIS/MPA

- 167,350€

167,350€

334,700€

Gap Setting of 4 various instruments

ACCOUNTABILITY AND ORGANISATION OF STATE ADMINISTRATION

Overall strategic objective: Indicator at the level of overall objective

Baseline 2019 2020

Overall objective 3. Transparent, accountable rational public administration with clear, rational organization and clear accountability lines between public administration bodies.

1. Accountability and Organization of Public Administration (SIGMA Indicator 4.1.1)

1 (Sigma 2017)

3 4

2. Access to Public Information (SIGMA Indicator 4.2.1)

3 (Sigma 2017)

4 5

Specific objective Indicator at the level of Specific objective.

Baseline 2018

2019

2020

3.1. Completion of legal framework for organizing PA. 3.1.1. Adoption of legal amendments to ensure abolishing or integration within the government of at least 7 independent agencies reporting to the assembly. (SBS Indicator).

0 7 7 7

3.1.2. The Assembly shall adopt the legal package for the Law

Adoptio

13

on PA, on Civil Service and on Salaries. (SBS indicator).

n of a legal package

3.1.3. Number of approved regulations for internal organization of institutions in accordance with LPAO.

0 0 20% 50%

Activities Implementation Deadline




Funding source

Output

2018 2019 2020

1. Drafting and adopting the Draft Law on Organization and Functioning of State Administration and Independent Public Agencies

Q3, Q4 2018

LD, MPA. 33,750€

- - 33,750€

3,375€ are covered by the Project of EU IPA-2 in MPA whereas 30,000 by MPA.

Law on Organization and Functioning of Public Administration.

2. Drafting and adopting the Regulation on Standards of Internal Organization and Systematization of Jobs.

Q2 2019 DMPAR, LD- MPA

- 24,000€

- 24,000€

Gap Regulation on Standards of Internal Organization and Systematization of Jobs.

3. Establishing a Legal Basis for the transfer of independent institutions from the Assembly to the Government.

Q2 2018 LD & DMPAR,

MPA

32,000€

- - 32,000€

Gap Legal basis for the transfer of independent institutions from the Assembly to the Government.

4. Review of Regulations on Internal 2019- DMPAR - - - - No cost Regulations on

14

Organization of RKS Institutions. 2020) Internal Organization of RKS Institutions.


Baseline 2018

2019

2020

3.2. More rational and effective organization of public administration with fewer agencies and clear lines of responsibility between public administration bodies.

3.2.1. At least 7 independent agencies reporting to the assembly are abolished or integrated into government structures (out of 76 total existing agencies) (SBS indicator)

0 7 7 7

3.2.2. At least 17 government subordinate agencies with less than 50 employees are merged, abolished, or integrated into any organizational structure under the hierarchy of ministries.

0 0 10 17

Activities





Funding source

Output

2018 2019 2020

1. Drafting and adopting the action plan for the rationalization of central government agencies and independent agencies.

Q2 2018 DMPAR MPA - - - - No cost Action Plan for rationalization of central governmental agencies.

2. Revision of agencies based on the Action Plan adopted for the rationalization of central government agencies.

Constant

CMPAR, Secretariat

- 47,000€

47,000€

94,000€

Gap

Review of individual agencies.

3. Supporting the application of revisions for rationalization of central government

2018-2020

CMPAR, Secretariat

- 15,375€

15,375€

30,750€

Gap 27 agencies subordinate to the

15

agencies according to the Action Plan and Revision Reports.

Government have been merged, abolished or integrated into the structure of ministries.

4. Establishing a system for monitoring the implementation of LPAO – Law on Public Administration Organization.

Q4 2019 MPA -

10,500€

- 10,500€

Gap Monitoring system for LPAO implementation.

Specific Objective Indicator at the level of specific objective

Baseline 2018

2019

2020

3.3. Advancing mechanisms for access to public documents and information to ensure proactive, coordinated and monitored publication from central level for access to public documents and information.

3.3.1. Percentage of requests for access to public documents approved by public institutions on annual basis.

95 96%

97%

98%

3.3.2.% of requests for access to public documents reviewed within the legal time limits

0 %? %?

%?

3.3.3. The average time for the provision of responses to the requests for access to public documents and information.

7 days 5 days

4 days

3 days

3.3.4. % of public institutions maintaining websites in accordance with legal requirements.

61% report for 2017

61%

80%

80%

3.3.5. Number of datasets published in the national open data portal.

62 80 120

150

3.3.6. % of reduction of the number of requests for access to public documents as a result of open data

TBC after the 2017 annual report

15%

15%

15%

Activities

Implementation

Responsible

Supporting



2018 2019 2020

16

deadline institution institutions

1. Adopting the Law on Access to Public Documents and Information.

Q3 2018 Assembly Government

- - - No cost

No cost Law on Access to Public Documents and Information (APDI).

2. Drafting and adopting a regulation for the establishment of complaint review mechanisms for access to public documents and information.

Q3 2019 Information and Privacy Agency, Government

OPM, Government

- - - - Regulation on establishment of complaint review mechanisms for access to public documents and information.

3. Designation of a responsible official for access to public documents, information and data in all institutions.

Q2 2019 AIP - - -

Covered with the budget of institutions

Law on APDI.

4. Amending (drafting) the regulation on the standards of official websites based on the approved concept document.

(Q4 2018 OPM AIS

- - -

- - Regulation on the standards of official websites.

5. Amendment (drafting) of the regulation on the standards of official websites based on the approved concept document.

Q42019 OPM, AIS

- 117,0

00€ -

117,000€

Gap Standardized websites.

6. Conducting an Open Data Readiness Assessment (ODRA) according to the World Bank's methodology.

Q3 2018 DMPAR, AIS

MPA 142,750€

- - 142,750€

Project of MPA for PAR

ODRA Report.

1. Establishing institutional structure for open data.

Q4 2018 DMPAR and AIS

MPA / Minister

83,675€

- - 83,675€


Responsible institutional structures for

17

Cabinet open data, established.

2. Drafting and adopting the Action Plan for Open Data.

Q4 2018 DMPAR and AIS

MPA / Minister Cabinet

25,500€

- -

25,500€


Action Plan on Open Data.

3. Promoting open data and support for the implementation of open data initiative.

2018-2019

MPA/ AIS+DMPAR

MPA

140,050€

140,050€

-

280,100€


Increasing the number of data sets published in the data portal.

Specific Objective Indicator at the level of specific objective

Baseline 2018

2019

2020

3.4. Public authorities establish mechanisms that undertake debts in case of violations and which guarantee adequate correction and/or compensation.






2018 2019 2020

1. Drafting the concept document for extra-contractual obligations of public administration.

Q2 2019 LD, MPA 16,000€

- 16,000€

Gap The Concept document for extra-contractual obligations of public administration.