ACSS Presentation

April 5, 2008

HR Modernization and The New Workforce The Right People in The Right Jobs

California State GovernmentOne of the largest employers in the U.S.

The State’s Aging Workforce

State Employee Age Profile As of 12/31/07

0

5

10

15

20

25

30

35

18-24 25-29 30-34 35-39 40-44 45-49 50-54 55-59 60+

Age

Per

cen

tag

e

CEAs

Mgrs/Supervisors

Rank & File

Who’s eligible to leave in the next 5 years?

35% of our current workforce, or roughly 80,000 employees

49% of our managers and supervisors

75% of our top leadership

What does our current workforce look like? California State Employees by Generation

13%

55%

29%

4%Traditionalists Baby Boomers Gen X Gen Y

Generations in the Workplace

Traditionalists 1900-1945, 31 million

Baby Boomers 1946-1964, 77 million

Generation X 1965-1980, 46 million

Generation Y 1981-1999, 78 million

Our Current HR System

Too many separate job classifications Limited external recruitment Application process is confusing Hiring process is too slow and too complicated Compensation program is not reflective of the labor

market and too complex to administer Performance management is not tied to business

needs, nor is it consistently done No statewide workforce plan to address anticipated

labor shortages

HR Modernization An Automated Integrated System

· Establish Criteria/Examination

· Conduct Selection/Examination

· Establish Eligibility and Certify Lists

· Develop Training Plan· Update Course Listing· Schedule Courses· Register Trainees· Evaluate Course/Trainer· Manage Training History· Establish Performance Standards· Conduct Employee Performance Evaluation· Develop Career Plan· Analyze Individual Perf

· Identify Work Functions· Identify Staffing Needs· Project Workforce Supply· Identify Workforce Gaps· Analyze Aggregate Perf.· Develop Priorities· Evaluate Plan

· Monitor and Correct Position Allocation

· Audit Appointments· Audit Selection and Hiring

Processes

· Perform Class Studies· Perform Job Analysis· Perform Position Allocation· Provide Information to Public· Establish CEAs/Exempts

· Develop Compensation Packages

· Conduct Salary Reviews· Provide Information To

Public

· Establish California as Employer of Choice

· Manage Recruiting Process· Provide Information to Public· Assist recruiters

Training andPerformance Management

CompensationClassification

Marketing &Recruitment

Testing &Selection

Workforce Planning

Auditing

Relational Data Base

· Competencies· Tasks· Leveling data· Class descriptions

· Entrance Requirement· Benchmark proficiencies· Salary Data

21st Century Project DPA SPB

Department Examination SystemsFi$Cal

The Grid

12

11

10

9

ADVANCED

8

7

6

5

JOURNEY

4

3

2

1

ENTRY

Continuing Education

(Not Permanent)

Breadth of Experience

Compe- tencies e.g. expert scientist

Job Related Training

Certificates Licenses

E&Es

MQs, Class Concept, Time in Grade

FEDCBA

Competencies HR Modernization will take us from a duty-based

system to a competency-based system.

When does HR Mod happen?

Last fall we got the team in place. First occupational group model rollout

will be in 2009. Final rollout 2014.

What are we doing before HR Mod is completely implemented?

PREPARING!

Workforce planning

Look at work processes

Redefine and restructure

Are we ready for the new generation? Are we where we need to be with:

Technology They demand state of the art They can multi-task better than us, come up with

solutions faster than we can Flexibility

Manage the work, not the people Telework, flexible schedules Work/life balance is important to them

Training and Feedback Communicate with the new generation, they expect it Train current managers in how to deal with the new

generation Train the new workers so they are prepared to move

up quickly

What’s the competition doing?

Click on the movie below to see part of a 60 Minutes segment on Zappos.com and what they’re doing to recruit and retain Gen Y!

Questions?

Thank you,

Dave Gilb and Julie LeeDepartment of Personnel Administration

YouTube Zappos.com on 60 Minutes