aci annual report 2009

Annual Report

2009

The

airportsworldrsquos

of the voice

Airports Council InternationalAnnual Report 2009

contents

chairman of the board 1

director general 2

promoting airport interests 3

airport economics 4

environment 5

public health 7

safety and operations 7

security 9

promoting airport excellence 10

customer service 10

innovations in industry standards 11

training 12

spreading best practices 14

networking and business 16

aci five regions one voice 18

aci africa 19

aci asia-pacific 20

aci europe 21

aci latin america-caribbean 22

aci north america 23

aci world governing board 24

ACI Mission

ACI advances the collective interests of and acts as the voice of the worldrsquos airports and the communities they serve and promotes professional excellence in airport management and operations

ACI Objectives and Role

bull Maximize the contributions of airports to maintaining and developing a safe secure and viable aviation industry in a responsible and sustainable manner

bull Promote cooperation among all segments of the aviation industry and their stakeholders as well as with governments regional and international organizations

bull Influence international regional and national legislation rules policies standards and practices based on established policies representing airportsrsquo interests and priorities

bull Advance the development of the aviation system by enhancing public awareness of the economic and social importance of air travel and airport development

bull Provide leadership in airport operations and management through the development of global technical standards andor recommended practices

bull Maximize cooperation and mutual assistance among airports

bull Provide members with industry knowledge advice and assistance and foster professional excellence in airport management and operations

bull Build ACIrsquos worldwide organizational capacity and resources to serve all members effectively and efficiently

It is my pleasure to introduce the ACI Annual Report 2009 The perilous global economic climate of the past 12 months has been a challenge to airports worldwide yet it has been a busy and fruitful year for the ACI World Governing Board as we worked to strengthen ACIrsquos structure and its ability to make our airport voice better heard

A key achievement this year was the completion of an in-depth review of ACIrsquos constitution roles and responsibilities to align the organizationrsquos structure with membersrsquo needs The amended version reflects the new federalized spirit for the organization and this two-year effort is already producing significant results I see a vast improvement in communication and cooperation across the entire ACI organization The enhanced collaboration between ACI World and the ACI Regions as well as among the Regions themselves has translated into a stronger voice for ACI one that is better received and acknowledged

ACI has also increased its presence and influence at the International Civil Aviation Organization (ICAO) where global industry standards policies and recommended practices are developed By building a stronger relationship with ICAO Council members and staff of the Secretariat the role of airports is better understood and our comments are taken into account at a much earlier stage In a similar vein we are continuing to make efforts to develop a truly constructive working relationship with our airlines and IATA as well as with air navigation service suppliers and CANSO because we believe cooperation is essential for the success of our entire industry

An ACI World Strategic Plan 2009-2011 has been approved focusing on ACI actions at the global level It provides a planning tool and budget process as well as a platform for prioritizing strategic initiatives that target improved airport operations and management

The World Governing Board has also encouraged a transition in the World Business Partner Programme to ensure that it can continue to grow and bring even greater benefits to airports and businesses alike Each of the five ACI Regions will be fully involved to add new opportunities for business development and partnerships at the regional level

My two-year tenure as ACI Chair has been highly rewarding Thanks to my fellow Board members and the ACI staff I believe that our many partners and aviation stakeholders now have a better understanding of our long-term vision and of the social and economic benefits we contribute to our communities That is a great accomplishment and one on which we can and must continue to build

James C CherryACI Chair President and CEO Aeacuteroports de Montreacuteal

message from the ACI Chair

2009 will go down as one of the most challenging years our industry has ever faced Airport operators have fought hard to cope with the immediate effect of a global economic downturn while maintaining a long-term perspective The many initiatives undertaken by ACI World and the ACI Regions underscore our determination to assist members as they face myriad business and operational challenges and help them to remain beacons of stability for their communities

On the global scene and in each region ACI is the ldquovoice of airportsrdquo Our primary mission is to promote your interests and contribute to improving excellence in airport service delivery Safety and security economic vitality environmental responsibility and customer service encompass the basic imperatives of airport business management

ACI World and the ACI Regions actively defend airport business requirements in key decision-making forums coordinating consistent messages to make sure our collective airport views are heard both at the global and regional levels

This report highlights many of the significant ACI World and Regional actions that address the needs of airport operators today Each initiative targets specific challenges including such diverse management issues as airport commercial success airport-airline relations capital development capacity constraints passenger flow processes information technology improvements legal responsibility public health emergency management greenhouse gas management and noise mitigation

The thread that links our many ACI member services is performance excellence ACI supports that quest through training best practice sharing guidance materials networking opportunities and special audit and benchmarking programmes such as the Airport Service Quality programme I am pleased to report that the newly federalized structure of ACI enables us to join forces more effectively than ever and to offer you the tailored services you need ndash be it globally regionally or intra-regionally The organization has grown in stature thanks to this improved coordination and we will continue to build on that success

Last year at the World Assembly I called on members to ldquounleash the power of airportsrdquo by working together more closely You have done that Your active participation on boards on World and Regional committees ICAO panels and working groups and cross-industry forums has built a unity of purpose that has made us strong On behalf of the entire ACI organization I sincerely thank you for sharing your time energy and guidance for the benefit of all the worldrsquos airports

Angela GittensDirector General ACI World

message from the Director General

ICAO is the unique global forum for establishing international policies and standards for aviation worldwide This past year ACI has been taking full advantage of its new observer status on the ICAO Air Navigation Commission to expand our presence at ICAO conferences panels and working groups

promoting airport interests

The ACI liaison office in Montreal coordinates ACI interventions at ICAO ensuring our participation at the earliest stage possible in debates on airport economics environment health safety and security ACI World consults on all core issues with the ACI Regions Boards and relevant Committees This joint involvement has strengthened ACIrsquos impact at ICAO contributing to a better balance between airline and airport demands and ultimately to greater airport industry and regulatory collaboration

ACI is also building stronger partnerships and pursuing new areas for mutual coordination with the Air Transport Action Group CANSO Flight Safety Foundation International Air Transport Association and the World Health Organization Our industry partners need to understand airport business constraints and service imperatives By hammering home that message in many forums we can dispel false assumptions and progress to truly collaborative efforts

Speaking out

Airport Perspectives for the Future -- Chief Executives Forum Singapore

Global Strategy Session -- ICAORoutesWorld Bank Beijing

Air Transport Research Society-- World Conference Abu Dhabi

Airport Economics ndash ICAO Conference on the Economics of Airports and Air Navigation Suppliers (CEANS) Montreal

Airport Business Imperatives ndash 17th World Air Transport Forum Paris

Airport Development ndash Project Delivery Summit Savannah

Airport Business Imperatives ndash World Tourism Forum Lucerne

IT as a Force for Change ndash The SITA Air Transport IT Summit Cannes

Airport Capacity Issues ndash ICAO World Bank Development Forum Kuala Lumpur

Economics of Airports -- Air Transport Symposium India - New Delhi

The Future of Airports ndash Future Airports Conference ndash Dubai

Green Growth for Airports -- East Asian Airport Association Incheon

Aviation and the Environment -- Canadian Airports Council Annual Meeting Ottawa

Airport Pandemic Preparedness in Latin America ndash Cooperative Arrangement for Preventing the Spread of Communicable Diseases through Air Travel (CAPSCA) Mexico City

AVSEC World 2008 - organized jointly by ACI IATA and ECAC Seoul

2009 International AVSEC Conference - Hong Kong

Airport Involvement in Roll-out of New ATM Systems ndash ICAO Forum on Integration and Harmonization of NextGen and SESAR into the Global ATM Framework Montreal

Airport Operation and Management Challenges - 10th Transportation Summit Turkey

aci speeches

Speaking out at ICAO ACI defended the airport perspective on economics and changes at the ICAO Conference on the Economics of Airports and Air Navigation Suppliers (CEANS) in September 2008 ACI was satisfied with the ICAO conclusions published early 2009 which cover economic oversight performance management charging principles consultation governance and ownership This was an important milestone at ICAO considering the significant efforts of the airline industry to equate airports with monopolies denying any competition between airports and to introduce blanket regulation of airport charges Follow-up actions include

bull Member Bulletin published in January 2009 on the conclusions of CEANS and the implications for airports (posted on the ACI World website) Key results are confirmed in ICAOrsquos revision (8th edition) of Document 9082 which provides guidelines and references for airport charging methods for their State members

bull ACI participation in ICAO Workshops to take this information to the regions ACI World presented airports views at two workshops (Vienna in Dec 2008 and Bangkok in Feb 2009) Cairo Airport represented airports in Uganda August 2009

ACI encourages more local and regional airport involvement for future workshops to add value of local language skills and sensitivity to local issues

bull ACI contributions to revision of ICAO Airport Economics Manual (Doc9562) ACI works with the drafting groups now revising the ICAO Airport Economics Manual (Doc9562) which is expected to be finalized Dec 2009 The new manual is expected to reflect an important shift in focus to protect the interests of the passenger and greater planning and financial autonomy for airports

bull ACI presentation to ICAO Council (20 May 2009) Following the CEANS results the ICAO Council invited ACI to make a presentation on current and emerging airport economics The presentation was prepared by ACI World in conjunction with ACI Regions the ACI World Chair and Board members Declan Collier CEO Dublin Airport and ACI World and ACI Europe Board member delivered the presentation At the same time ACI organized visits with ICAO national delegations and key members of the ICAO Secretariat to reinforce our message

airport economics The vision contribute to the economic vitality of the communities we serve operating as independent commercial entities within a flexible regulatory framework that allows airports to respond to economic pressures in a competitive marketplace

ACI promotes better understanding of the underlying factors that influence airport economics fixed costs intensive capital investments capacity requirements lengthy development cycle and the impact of airline short-term business flexibility ACI calls for an entrepreneurial approach to the implementation of cost-efficiencies and collaboration between the airport and its aviation partners and local stakeholders for productive collaboration

wwwaciaeroairportbusiness

Speaking out at ICAO ICAO Committee on Aviation Environmental Protection (CAEP)ACI provides technical input and defends airport positions at the various working group meetings and at the CAEP sessions

environmentThe vision achieve a balance between our commitment to reducing aviationrsquos environmental impact and the long-term growth of a robust and viable aviation industry

ACI promotes airport initiatives that help our members to measure report and ultimately reduce their impact on the environment ACI also supports industry-wide initiatives to progress collectively on meeting any mandatory CO2 reduction targets within the constraints of noise mitigation stringencies and strategies to protect local air quality

bull CAEP8 in Feb 2010 will consider a new NOx stringency standard and reports on important topics for airports curfews encroachment noise technology operational and technology goals for noise NOx

Future work on user charges ACI was tasked by the World Governing Board to examine the feasibility of an airport global rates and charges study This concept is under review by ACI World Standing Economics Committee and the ACI Regions As an initial step an airport charges tracking tool is proposed to be launched during the first half of 2010 designed to gain an overview of trends in airport user charges in different regions and airport size categories

Tobacco duty free sales endangeredACI World is working with the ACI Regions and ETRC (European Travel Retail Conference) to raise airportsrsquo awareness about The Framework Convention on Tobacco Control Protocol on the Illicit Trade in Tobacco Products and a call to action to overturn a proposal to ban duty free sales included in the protocol wording Bulletin 23 sent to members with information advice and templates encourages them to take action with their national authorities and WHO delegations

Next steps the 3rd Session of the Intergovernmental Negotiating Body meeting in Geneva from 28 June to 5

July 2009 failed to achieve a resolution As a result the issue will be the subject of committee meetings with the aim of achieving a consensus at the 4th Session in March 2010 Further recommendations from ACI to members will follow before year-end

Airport Liability Rome Convention Industry Group (ICAO) - Diplomatic Conference ACI submitted joint industry working paper to ICAO which addresses airport interests in convention under revision on lsquoDamage Caused by Foreign Aircraft to Third Parties on the Surfacersquo (including unlawful interference) Airports are reasonably protected however the desired exoneration of ldquoother personsrdquo (airports) was not upheld by the conference although the principle of Exclusive Remedy is maintained The conditions and limits are set and an International Fund is to be created Enactment will require ratification by 35 ICAO Member States (with 750 million passengers departing in previous year) Due to major discrepancies of positions between Member States and strong opposition of aviation industry particularly airlines it is unlikely to enter into force soon

fuel burn plus guidance manuals on airport air quality and measures to reduce aviation emissions

bull The CAEP9 (2013) work programme will prioritize CO2 emissions and efficiency items and the current draft includes new stringency standards for CO2 noise and particulate matter

UN Framework Convention on Climate Change (UNFCCC) and Conference of the Parties (COP)ICAO will represent civil aviation and propose recommendations for addressing aviationrsquos emissions at the UNFCCC global COP15 meeting (December 2009) to determine the post-Kyoto climate agreement In advance of this meeting the ICAO Group on International Aviation and Climate Change (GIACC) produced a Programme of Action including annual efficiency goals and measures to achieve them A High Level Meeting (HLM) of national delegations was held at ICAO (October 2009) to further advance ICAOrsquos position for the COP15

To raise airport views in this process ACI has participated in the following

bull For GIACC and via a joint industry project under the umbrella of the Air Transport Action Group ACI helped compile a comprehensive analysis of current and projected reduction targets for fuel use and CO2 emissions (joint report from airports airlines ANSPs and manufacturers)

bull For the HLM ACI worked on a joint industry paper calling for a Global Sectoral Approach for aviation emissions efficiency targets and goals on carbon neutrality and longer term reductions in aviationrsquos emissions

bull ACI also worked to ensure that the HLM declaration include noise management considerations when States draft CO2 emissions action plans

bull The HLM output included efficiency targets annual fuel reporting and further work on goals for emissions reduction development of biofuels and market based measures for aviation

bull Note ACI will continue to proactively pursue greater noise stringencies through CAEP

Complementary advocacy activitiesbull 4th Aviation amp Environment Summit

ACI organizational support ACI and airport executives speakers joint press releases with aviation partners

bull On-going support for the ATAG ldquowwwenviroaerordquo communications campaign to promote the successful work of aviation to date in reducing its carbon footprint

bull Airport capacity management in September ACI raised issues with IATA on slot allocation including monitoring the independence of coordinators slot swaps ldquogreen slotsrdquo (local rules) allocation of new slots created by a step change of capacity (eg new runway) and the suspension of the 8020 rule

bull Support for an aviation communicators workshop September 2009 to increase our industryrsquos outreach in the lead up to the COP15 meeting

wwwaciaeroenvironment

public health

Working with partners and membersIn 2009 ACI World worked closely with ICAO the World Health Organization (WHO) and other stakeholders in the response to the Influenza A (H1N1) outbreak Key initiatives

bull Regular contact was made with WHO from the onset of the outbreak in Mexico and subsequent communication of WHO directives and news developments on a regular basis via a series of informative Member Bulletins

bull ACI World coordinated with ACI North America and ACI Latin America-Caribbean Regions who are also at work with their national and regional health authorities to provide a rapid information flow to airports globally and regionally

The vision manage public health emergencies based on rigorous contingency planning involving all players on the airport platform thereby limiting disruption to traffic and reassuring passengers and staff

ACI promotes advance planning actions preparation of emergency procedures training for staff preparedness coordination with national and international health authorities provisions for rapid response time at the outbreak of a health emergency

bull ACI revised and published Airport Preparedness Guidelines for Outbreaks of Communicable Disease which had been developed with ICAO shortly before the H1N1 outbreak

bull ICAO held a special meeting where ACI and IATA made presentations and issued a Declaration (wwwicaoint)

bull ACI World is requesting formal lsquoobserverrsquo status at the WHO and believes we now can make a sufficiently strong case to win approval

bull ACI is an active partner in the ICAO CAPSCA Initiative (Cooperative Agreement on the Prevention of Spread of Communicable Disease through Air Travel) Initiative originally developed in Southeast Asia in response to the SARS and Avian Influenza outbreaks

safety and operationsThe vision ensure the development of a global safety culture based on ICAO standards which will enable airports to continuously improve operational safety performance while accommodating growth

ACI promotes the implementation of Safety Management Systems transparent and non-punitive incident reporting emergency preparedness staff training international guidelines and best practice sharing ACI also emphasizes use of new technologies which have been a major source of safety gains and collaborative efforts with our aviation partners

wwwaciaerohealth

wwwaciaerotechnical

Speaking out at ICAOThis year ACI directly participated in several ICAO Safety and Technical initiatives to defend airport needs bull Revision of ICAO Annex 14

(Aerodromes Panel) a major undertaking of the past year ACI contributed to the new amendment published in April 2009 and the 5th edition published in July 2009

bull Runway End Safety Area and arrestor beds (Aerodromes Panel) ACI is taking the position that the current ICAO Standard (90 metres) should remain as it is and that the more stringent Recommendation of 240 metres should be followed if possible and if not possible equivalent mitigating measures should be taken which could include arrestor beds

bull Instrument Landing System (Navigation Systems Panel) ICAO proposed revised standards for the lsquotypicalrsquo size of Critical and Sensitive Areas for runways equipped with Instrument Landing System but after ACIrsquos intervention the proposed changes are being re-visited

bull Flight and Flow Information (ATM Requirements and Performance Panel) ACI has ensured that airport constraints and collaborative decision-making were considered in the setting of standards

bull Emergency Response for Incidents involving Dangerous Goods (Dangerous Goods Panel) ACI has been granted observer status and is now participating in the development of emergency response procedures to handle an accident or incident

Next steps at ICAOPANS (Procedures for Air Navigation Services Aerodromes Study Group)ACI will participate in this group which is tasked to develop global aerodrome operational procedures (work to start

in December 2009) ACIrsquos objective is to ensure that PANS Aerodromes and Annex 14 are complementary and consistent especially for existing airports

Airport Design Working Group (Aerodromes Panel) ACI is chairing a sub-group which will review all airfield dimensions and design specifications

ICAO High Level Safety Conference March 2010 ACI World and ACI Regions are coordinating input to this important safety conference as well as to the ICAO Triennial Assembly in September 2010 to ensure that airport needs are incorporated in any subsequent work items or recommendations

Working with industry partnersRunway safety The Runway Safety Initiative a cross-industry project led by the Flight Safety Foundation (FSF) has concluded with a report published in June 2009 entitled ldquoReducing the risk of runway excursionsrdquo ACI was responsible for the portion concerning airports and has distributed a copy of the FSF report to all airports in October 2009 All airports are encouraged to read the report attentively and implement the advice provided

Ground Handling ACI is in bilateral discussions with IATA about its ISAGO Audit programme for Ground Handlers which is closely related to airport operatorsrsquo overall safety responsibility ACIrsquos goal is to have airport operators present during an audit and be able to comment as well as have access to the draft report to be able to correct any factual errors

Airport-airline safety cooperation ACI takes part in two IATA committees related to safety the Airside Safety Group and the Aircraft Recovery Task Force where airport-airline cooperation is necessary ACI has clarified the role of the aerodrome operator during disabled aircraft recovery operations

securityThe vision implement harmonized national and international security requirements at all airports yet minimize inconvenience to passengers and shippers and disruption to airport service delivery

ACI promotes an internationally harmonized approach to airport security-related restrictions in order to reduce development of divergent policies at the national level to facilitate smooth passenger flow at the airport and to lighten the financial burden that security measures represent for airports

Speaking out at ICAOICAO AVSEC Panel meeting (April 2009) two positive outcomes for airports

bull ACI opposed the introduction of the Security Management System (SeMS) concept as an additional regulatory requirement in ICAO Annex 17 prevailing against a strong group of SeMS proponents

bull AVSEC Panel heeded ACI concerns about uncoordinated lifting of restrictions on the carriage of Liquids Aerosols and Gels (LAGs) in EU and USA in 2010 and ICAO has convened a workshop in Brussels in November to address the issue ACI will participate in this workshop and is also a member of the special Secretariat Study Group ACI World confers closely with ACI Regions on this issue

AVSEC Panel Working Groups ACI participation in the working groups ensures that the airport perspective is incorporated in setting the direction for new regulations and best practices ACI is present in four working groups Guidance Material Training Amendment 12 to Annex 17 the ICAO Comprehensive Aviation Security Strategy (ICASS)

Issues at stake Amendments to ICAO Annex 17 that are being considered include the screening of airport staff and vehicles supply chain security programmes to protect air cargo and new provisions designed to protect

airport landside areas most recent meeting in October 2009 The ICASS Working Group is developing strategic focus areas for ICAO in 2011-2016 This new strategy will go forward for approval and funding at the ICAO General Assembly in September 2010

Air Cargo Security Key concern surrounds new regulatory requirements in some countries to screen cargo transported on passenger aircraft which would have a significant impact on airports particularly with transshipment cargo ACI is working with the ICAO AVSEC panel and IATA to ensure alternative approaches to 100 screening are also considered In this respect ACI will participate as an advisor in the IATA Secure Freight pilot project which is scheduled to run in Q1-Q2 2010 in Malaysia

Facilitation Panel ACI represents airport perspectives on two new facilitation working groups

bull Passengers with Disabilities WG New regulations on the facilitation of passengers with reduced mobility have been implemented in Europe and North America ICAO will be looking at possible changes to Annex 9 (Facilitation) to reflect the new regulatory trend

bull Supply Chain study group brings together the facilitation and security experts to develop a holistic supply chain based approach to ICAO SARPrsquos in Annex 9 and 17

wwwaciaerosecurity

0

customer service

In todayrsquos competitive industry airport operators seek to satisfy customer expectations by providing top notch quality service and ensuring expert execution of safe secure and environmentally viable operations The outlook for future growth remains positive despite turbulent economic times in 00 and 00 and our members need to prepare for the upswing and new demands on service delivery that will accompany that expansion Our objective is to help members to perform to the highest levels streamlining processes and gaining new operational efficiencies

promoting airport excellence

ACI assists its members on many fronts in the quest of performance excellence ACI World and ACI Regions have created many conference and committee opportunities for members to share best practices and network with peers Targeted initiatives provide

benchmarking and measurement tools extensive training opportunities help build in-house development of new standards and recommended practices in the information technology modernize and streamline airport processes

ASQ is the most comprehensive customer service benchmarking tool available to airports It has continued to grow in the past year despite the current economic downturn ndash a strong sign that participants appreciate the programme benefits

bull Main ASQ Survey Programme net increase in the number of airports participating in the programme from 126 to 132 (12 airports dropped out for 2009 citing financial constraints but 18 new airports have so far joined) The 2008 ASQ Awards ceremony took place at the ACI Europe Trading Conference in Porto 21 April

Improving service delivery ACI Airport Service Quality (ASQ) Programme

bull At the same time the ASQ Regional Survey Programme for small airports has grown from 19 airports in 2008 to 27 airports in 2009

bull ASQ Forums are a distinctive feature of the ASQ programme setting it apart from other industry benchmarking and survey tools member engagement in the benchmarking process and analysis continues to grow with 200 participants taking part in 2009 Calgary in August (Americas Forum) and in September Paris (Europe Forum) and Singapore (joint Africa Middle East and Asia-Pacific Forum) ASQASQ

0

wwwairportservicequalityaero

bull ASQ Assured Certification Programme which provides a benchmark assessment of an airportrsquos service quality management approach against industry best practice has 6 new airports members Austin-Bergstrom International Airport was the first airport in North America to pass the ASQ Assured certification following an assessment conducted in January

2009 The award was presented at the ACI North America Annual Conference in October

bull ASQ Performance launched in 2008 provides measurement and benchmarking of actual service delivered 7 additional airports have joined the programme in 2009 bringing the total to 12

innovations in industry standards

To promote Information Technology (IT) at airports this Committee has created three new groups under its oversight

bull Web-Services Catalogue Working Group to standardize airport web-services and Service Oriented Architecture (SOA) technologies

bull Airport Wireless Aggregator Task Force to develop and update recommended practices for airport wireless technologies

bull Guidance Material Working Group to define and review IT related best practice material handbooks and implementation guides

Speaking out at ICAOTo increase the use of Machine Readable Travel Documents (MRTDs) worldwide ACI is actively involved in the ICAO Technical Advisory Group on MRTDs (TAGMRTD)

Recommended Practices developed by ACI in coordination with industry partnersbull The Common Use Passenger

Processing Systems (CUPPS)

Recommended Practice (RP) approved by ACI in Nov 2007 is ready for implementation ndash formal publication of the CUPPS Technical Specifications required for widespread implementation is expected after completion of proving trials in 15 November 2009

bull Aviation Information Data Exchange (AIDX) RP ndash Approved by the World Governing Board in Athens (Member Bulletin issued in February 2009) and expecting final publication of the new 91 schema An implementation guide is under development

bull The Passenger Data Exchange (PADEX) project has achieved the first of its milestones the development of the business requirements together with IATA to exchange passenger data contained in the Bar Coded Boarding Pass (BCBP) with applications that will facilitate passenger processes

New ACI World Airport IT Standing Committee already at work

ITIT

bull The Fast Travel RPs under development and being coordinated with ACI North Americarsquos Common Bag Drop amp Self Tagging project and IATArsquos Fast Travel team

Passenger flow and comfortAs a long-standing participant in the cross-industry Simplified Passenger Travel Interest Group (SPTIG) ACI is concerned by a recent decision to merge the industry-wide SPT initiative with IATArsquos Simplifying the Business (StB) programme in a new project called Passenger Experience

ACI has concerns at the loss of the grouprsquos independence and predominance of the airline perspective However ACI sees the opportunity to

develop a coordinated industry approach to improving passenger facilitation and is seeking a stronger role in the new entity and governance structure At this time ACI continues to be actively involved in two IATA StB streams to ensure that airport views and needs are taken into consideration

bull Fast Travel Common Use Self Service (CUSS) and Bar-Coded Boarding Pass (BCBP) working groups

bull Baggage Improvement Project (BIP) in which IATA has begun to identify and approach airports which its members report have problems with lost or mishandled baggage

trainingUnder the guidance of a newly established training steering group representing all ACI Regions ACIrsquos Global Training addressed global and regional challenges to better tailor course competencies site locations and cost

The training portfolio addresses airport career needs from entry level to CEO focusing on competency training With a reorganization of the curriculum training functions now concentrate on four areas Airport Executive Leadership Programme (AELP) ACI and ICAOrsquos joint Airport Management Professional Accreditation Programme (AMPAP) a new lower management and operational supervisory staff diploma training programme and e-learning through the Online Centre

Results for 2009 More than 965 participants worldwide for over 50 class room courses administered worldwide representing in excess of 3800 student days

New features Courses available in all five regions in different languages launch of a new information and registration website wwwaciaerotrainingin June 2009 including functional enhancements for automated registration and payment

965 participants

wwwaciaeroairportIT

New developments bull Expansion of the Online Learning

Centre to deliver the Internet accessible e-learning programme future course development plans include regulatory and compliance-based material in cooperation with regional offices and airports

bull Design of a new lower management and supervisory staff diploma training programme which focuses on providing knowledge across key airport competencies and functional areas

bull Re-launch of Global Safety Network training in all regions making it more accessible and affordable

bull Market validation for the joint ACI ndash ICAO AMPAP Programme which leads to the IAP (International Airport Professional) designation ICAO State Letter issued to Regulatory Authorities worldwide in support of the programme acceptance by the Business School of Toulouse giving credit to AMPAP graduates for the Schoolrsquos Aerospace MBA

bull ACI participation in the ICAO task team to define the new Aviation Professional Profile to ensure that airport careers are included in industryrsquos future plans

bull New training centres (India Africa) to be activated by year end

Created by ACI members in 1992 the ACI Fund has delivered on average 2 to 3 seminars per year has assisted deserving candidates with scholarship and regularly provided direct assistance and guidance to airports for example in applying for World Bank funding Airports and aviation organizations such as ICAO have generously supported the seminars by sending topical experts to lead and teach at the seminars

In 2008 the existing board strengthened its leadership incorporating greater regional representation in order to

ACI Fund for Developing Nationsrsquo Airports

assure that the efforts of the Fund continue to meet regional needs Fund seminars organized over the past 12 months were held in Casablanca Atlanta and Quito The last seminar for the year will be held in Kuala Lumpur just prior to the World Annual Meeting with the themes of airport development communications and safety Fund Board President George Muhoho (Nairobi) will preside

SEMINARSseminars

wwwaciaerotraining

aci fund

Safety best practicesPromoting a global safety cultureACI World is working under the direction of the World Governing Board to promote safety compliance A member survey is underway to measure airport interest for two alternative approaches under consideration

bull compliance assessment measuring current status based on a simplified ICAO Annex 14 compliance checklist that would be used by independent auditors to produce a compliance and gap analysis report

bull safety assurance providing a tool to help airports measure where they are on the path of continuous safety improvement based on industry best practices and leads to recommendations on implementing solutions as well as a certificate that acknowledges the status of the airportrsquos SMS implementation and airport management commitment

ACI Safety Summit in Beijing held in November 2008 was organized jointly by ACI World and ACI Asia-Pacific and hosted by Beijing Capital International Airport drawing strong attendance of over 200 delegates Topics covered included ICAOrsquos initiatives with States safety management systems runway safety safe airside operations developments in airport safety technology handling of recent

accidents and incidents wildlife hazard management human factors and training in safety and presentations on several new operational systems related to enhanced safety management at airports

Environment best practices Greenhouse Gas Emissions The ACI World Environment Standing Committee (WESC) is drafting a Guidance Manual on Airport Greenhouse Gas Emissions Management and will establish a compendium of case studies that illustrate the features of the specific airport initiatives WESC has also prepared an update of the ACI Noise Rating Index

Some of the best progress to date on helping airports to measure and reduce their carbon emissions has been accomplished by ACI Europe with the launch in June 2009 of its institutionally-endorsed scheme Airport Carbon Accreditation The scheme has been developed with the potential for application at a global level ACI North America has also launched a set of ambitious environmental goals and an on-line database of sustainability practices In both the Asia-Pacific and Africa Regions new airport environmental liaison groups are being formed to share knowledge promote best practice and liaise with the WESC

spreading best practicesOne of ACIrsquos stated objectives is to ldquomaximize cooperation and mutual assistance among airportsrdquo In practical terms this means providing the opportunities for airports to share experiences and knowledge as well as providing guidance handbooks that specify international standards and creating forums for the spread of best practice knowledge The following are examples of how ACI is carrying out this portion of its mission

Airport Green IT The new ACI World Airport IT Standing Committee in coordination with the Environment Standing Committee is developing best practice guidance material on the efficient use of IT at airports to increase power savings reduce paper printing and other IT initiatives that help airports to be friendlier with the environment

Airport Environmental Management Colloquium promoting environmental understanding and best practice This seminar was organized for airports in Africa and the Middle East with support of the ACI World Standing Environment Committee and hosted by Cairo International Airport The 2-day event covered multiple topics energy efficiency water management spill prevention noise wildlife and habitat management recycling waste management local air quality sustainability Tailored to the regionrsquos needs the emphasis was building Environmental Management Systems through implementation of practical yet cost-effective solutions

The event was acclaimed by attendees as an excellent opportunity to raise awareness and extend knowledge of current affordable practices Plans are now underway for a similar event to be held in Quito (October 2010) for ACI Latin America-Caribbean region members

Airport performance airport traffic financial and forecasting data ACI is the most authoritative source of data for airport traffic economics and long-term forecasting ACI World produces monthly and annual publications to disseminate this information to its members and external

non-member audiences In 2008 and 2009 publications included the annual Airport Economics Survey 2008 short-term revisions to the ACI Global Forecast in light of the economic downturn the annual World Airport Traffic Report (2008) regular monthly reporting and a new quarterly traffic bulletin free to members

Guidance and handbook publications In addition to those publications mentioned in the report ACI has issued the followingbull Two revised chapters in Policy

Handbook safety and airport economics

bull Apron Markings and Signs Handbookbull ACI Survey on Apron Incidents and

Accidents (data 2006-2007)bull Annual IT Survey (with SITA and

Airline Business magazine) bull Launch of new quarterly traffic

bulletin

And is currently preparing the following with the input of ACI World Standing Committeesbull Economics Survey 2009bull Supplement (EU and US changes) for

Handbook on Airports and Persons with Disabilities

bull Security Management Systems guidance material

bull Revision of the Common Use IT Handbook

bull Safety Management Systems Auditing Best Practices Handbook

bull Emergency Preparedness Handbook

HANDBOOKShandbooks

aci publications

wwwaciaerodatacentre

networking and business opportunities

World Business Partner ProgrammeThe driver behind this now well-established partner programme has always been to bring airports and aviation businesses together for mutual benefit This year a new website was launched and the first issue of a newsletter Aviation Dialogue was widely distributed in October with a focus on sustainability and increasing airport non-aeronautical revenue

To further enhance and grow the programme this year the World Governing Board ACI World the ACI Regions and the World Business Partners Board reviewed the current

organization and management to determine how they could increase the benefits to members They concluded that greater regionalization of the programme would ensure that members fully profit from both global and regional venues and contacts with airports Each ACI Region will now tailor the offering to the business characteristics of the region and will be responsible for building new membership while continuing to encourage current cross-regional and global activities and active participation in ACI Committees This transition will be rolled out in 2010 under the direction of the World Business Partner Board

Tailored productsACI provides a limited number of business facilitation services AEROBIDZ is the on-line procurement portal that provides international access for airports tendering for development partners and potential suppliers eager to submit their proposals This global access site provides a low-cost exchange mechanism that has steadily grown in usage and scope Another

product WAYFINDER is an on-line video product that targets passenger advance travel planning and on-site facilitation of their arrival and departure processes at airports New developments on this product such as handheld mobile applications are currently underway Wayfinder subscribing airports are Toronto Houston Boston Montreal and Portland

Events ACI events in 2009 and 2010 for all members airports and WBPs and with special thanks to the host airports and WBP sponsors

2 - 4 November ACI WorldACI Asia-Pacific joint Annual Conference Kuala Lumpur Malaysia

17 - 19 November ACI Latin America-Caribbean Annual Meeting Salvador de Bahia Brazil

8 - 11 December 19th Annual Assembly Regional Conference and Exhibition Harare Zimbabwe

23 - 24 February ACI World ndash ACI Europe Airport Economics and Finance Conference and Exhibition London UK

11 - 14 May ACI Asia-Pacific Assembly Regional Conference and Exhibition Sanya Hainan

16 - 18 June ACI Europe 20th Annual Assembly Congress and Exhibition Milan Italy

26 - 29 September ACI North America 19th Annual Conference and Exhibition Pittsburgh USA

1 - 3 November ACI WorldLatin America-Caribbean World joint Annual Conference Bermuda

wwwwbpaero

wwwairportwayfindercom

wwwaciaeroevents

ACI North AmericaWashington DC USAPresident Greg Principato182 members 3 countries 362 airports

ACI EuropeBrussels BelgiumDirector General Olivier Jankovec191 members 46 countries 409 airports

ACI Asia-PacificHong Kong Regional Director Maggie Kwok97 members 48 countries 469 airports

ACI Latin America-CaribbeanSao Paolo BrazilRegional Secretary Eduardo Flores59 members 37 countries 181 airports

ACI AfricaCasablanca MoroccoRegional Secretary Ali Tounsi56 members 47 countries 203 airports

-

5 regions regions

L - R Greg Principato (President ACI North America) Maggie Kwok (Regional Director ACI Asia-Pacific) Olivier Jankovec (Director General ACI Europe) Ali Tounsi (Regional Secretary ACI Africa) Angela Gittens (Director General ACI World) Eduardo Flores (Regional Secretary ACI Latin America-Caribbean)

1 voice voice

wwwwbpaero


This has been a pivotal year for ACI as your airport association A special committee appointed by the World Governing Board completed its review of the ACI Constitution and proposed modifications intended to strengthen our organizational structure and the way in which we coordinate and deliver member services The underlying philosophy defines ACI as a federation of five strategically aligned regions each of which has the primary responsibility for providing or arranging for services to its member airports and business partners The ACI World office has the primary responsibility for representing member interests at a global level coordinating the positions and advocacy activities of regions and providing strategic and tactical data and information as necessary to achieve desired results To maximize our effectiveness the ACI World and regional offices coordinate their branding and external communication endeavours to ensure that ACI is recognized as the airport industry leader a credible source of information and insight and the united voice of airports

In the interest of efficiency and effectiveness of our member services the ACI regions and ACI World reach consensus on which services are best managed and rolled out globally and which ones remain regional or cross-regional endeavours The overarching objective is to maximize well-tailored services to our members adapting programme dynamics and ACI oversight based on our experience member feedback and evolving market needs Many examples demonstrate this evolution

As mentioned earlier in this report the World Business Partner programme will be transitioned to regional management in 2010 The Airport Service Quality programme on the other hand remains centrally managed by ACI World but incorporates greater emphasis on ASQ regional forums ACI training is being reformatted to ensure that members find affordable course offerings readily available in their regions and this model is being promoted with full support from the regional offices At the same time the regions frequently develop and launch new initiatives for their members that have potential for global adaptation One example is Airport Carbon Accreditation developed and launched by ACI Europe this year which could well serve as a basis for application in a global context Each action seeks a better alignment of global and regional needs and the net result is creating added value for our members

The following section of the Annual Report 2009 highlights key regional issues and corresponding initiatives that each ACI Region has pursued under the guidance of their Regional Boards The topics presented are exemplary highlights not a comprehensive list and readers are encouraged to visit each of the ACI Regionrsquos websites for full information on actions that defend member needs and cooperative efforts with partners in aviation government and regulatory organizations that enhance airport business operations in their respective regions

ACI five regions one voice for airports

To help members meet those goals ACI Africa focuses its efforts in three areas cross-industry cooperation for the implementation of ICAO standards expanded training opportunities and strengthening the voice of ACI Africa in communicating airport needs to key stakeholders in the Region Collaboration with industry partners

SafetyACI Africa has multiplied participation in the cross-industry actions carrying forward on work established with ICAO on three key issues the Industry Roadmap for Aviation Safety the ICAO Global Aviation Safety Plan and the Comprehensive Regional Implementation Plan for Aviation Safety in Africa (AFI Plan) ACI representatives attended the special AFI RAN meeting held in Durban South Africa late in 2008 Follow-up to the meeting includes an assessment of safety training strategies through a Working Group of Training Experts (TEWG) led by ICAO and the African Civil Aviation Commission (AFCAC) ACI Africa and the African airlines association AFRAA have been invited to participate in the TEWG

SecurityOn security issues ACI is also increasing its involvement with the ICAO offices and other key aviation bodies in Africa through joint work on the African Civil Aviation Security Roadmap ICAO has observed through its universal security audit programme that in many African nations the compliance rates are lower than the global average ACI will work with partners in the region to help ensure that a coordinated plan of action is developed to address these shortfalls

TrainingCooperation between ACI Africa and ACI Worldrsquos Global Training is progressing well led by ACSArsquos training centre in Johannesburg South Africa courses in Egypt and the Online Centre training launched in Ghana Seven courses have been delivered in different fields of activity this year The number of participants trained was 125 representing 545 student days which is an increase of 25 percent compared to the original 2009 target ACI is in negotiations to open a third centre that will address the needs of French speaking members in the region

Strengthening the voice of ACI AfricaA new Regional Secretary joined ACI Africa in July Ali Tounsi an experienced airport director and operations manager previously served as president of the ACI Regionrsquos safety security and facilitation working group and as a member of ACI Africa Regional Board In collaboration with ACI World he plans to initiate new administrative and financial management procedures for the regional office designed to improve regional office performance to bring greater autonomy in management and to put in place a rigorous monitoring for the Regionrsquos budget

In August Mr Tounsi delivered a keynote speech at the 15th Aviation amp Allied Business Leadership Conference held in Ethiopia ndash an excellent opportunity to promote ACI Africa views and present the Regionrsquos vision for airports to many key stakeholders from major aviation and government organizations

aci africaAfrican nations value airport infrastructure as a valuable platform for contributing to world market integration further business development and increased economic stability Safe and secure operations that meet the highest international standards environmental compatibility and improved customer care are thus central priorities for the Regionrsquos airports

ACI AfricaExecutive Committee

First Vice PresidentMonhla Hlahla (Airports Company South Africa)

Second Vice President Pascal Komla (SALT Togo)

TreasurerPapa Diery Sene(Aeacuteroport International Leopold Sedar Seacuteneacutegal)

SecretaryAli Tounsi(ACI Africa)

Chantal Lidji-Badinga(Societe Anonyme Aeacuteroport de Libreville Gabon)

Ibrahim Manarsquoa(Egyptian Airports Company Egypt)

ACI Africa Board Chairman George Muhoho

(Kenya Airports Authority Kenya)

ACI Africa Regional Secretary

Ali Tounsi

0

AdvocacyOver the past year and in tandem with ACIrsquos growing role at ICAO headquarters the Asia-Pacific region has been cementing a stronger relationship with the ICAO Regional Office in Bangkok especially in the areas of aviation security and operation safety The regional office has also networked extensively and interacted with different industry groups in the region so that our views are well communicated to other stakeholders of the aviation industry

By expanding the Regionrsquos committee work ACI Asia-Pacific has increased support to members on policy issues The Regional Operational Safety Committee and the Aviation Security Committee have made valuable contributions in the formulation of ACI positions and best practices The Region is also launching two new liaison groups to support the airport IT developments and promote aviation environmental protection initiatives in the Region

Excellence As the fastest growing Region staff training and knowledge exchange amongst airports are top priorities in the Region The ACI Global Training team in conjunction with the regional office has provided custom-designed airport training courses in order to prepare them for tomorrowrsquos challenges A service quality training course for Shanghai Airport Authority was well received by the airport management staff Three Delhi Airports in India requested a joint training course on airport operational safety and efficiency with 60 staff attending

Additional training opportunities have been provided for members this year In Dubai three courses were offered covering airline management safety management systems and airport public relations In Korea Incheon International Airport hosted a session on Airline Management for Airport Professionals

A new initiative the ldquoACI Asia-Pacific Young Executive of the Yearrdquo Award was launched this year This new initiative provides a unique opportunity for members to seek out and showcase the talent of their young executives The candidates must demonstrate insight and analysis of the issues and submit a paper which suggests creative and innovative solutions and the winner is selected by a panel of judges

AssistanceMutual assistance efforts are multiplying in this diversified region where some airports have achieved world class recognition while others are still striving to reach that high performance level To assist the smaller airports the regional office has introduced three financial assistance programmes to pursue the e-learning course the ACI Global Safety Network Diploma and the Airport Study Tour

Additionally in September 2009 the Asia-Pacific Board extended the programme to provide financial assistance to airports from least developed countries to attend the WorldAsia-Pacific Assemblies in Kuala Lumpur covering air fare and accommodation cost for those that qualified The regional office will continue to expand the scope of service in the years ahead

Member eventsMembers took advantage of the conference incentive programme and our events held during the period were very well attended including in addition to joint ACI World and ACI Asia-Pacific eventsbull 22-24 October 2008 6th ACI Asia-Pacific Small Airports Seminar (Guam USA)bull 28-30 March 2009 3rd ACI Asia-Pacific Human Resources Best Practice Seminar (Dubai

UAE) including the ACI Asia-Pacific CEO Forum

aci asia-pacificThe ACI Asia-Pacific region encompasses several of the fastest growing aviation markets worldwide Dynamic hubs across the region and new emerging markets are successfully linking aviation growth to national economic stability Until the onset of the global economic downturn many countries in the region saw double-digit increases in traffic New airports new routes and new carriers characterize the region and will drive the inevitable rebound

-

ACI Asia - PacificExecutive Committee

First Vice PresidentGregory C Moix Jr (City and County of San Francisco USA)

Second Vice PresidentTan Sri Bashir Ahmad Abdul Majid (Malaysia Airports Holdings Berhad Malaysia)

Second Vice PresidentHH Prince Turki Faisal Al Saud (General Authority of Civil Aviation Saudi Arabia)

Secretary - TreasurerDennis Chant (Queensland Airports Limited Australia)

Past PresidentGhanem Al-HajiriSharjah Airport Authority UAE)

ACI Asia-Pacific Board Chairman

Max Moore-Wilton(Sydney Airport Australia)

ACI Asia-PacificRegional Director

Maggie Kwok

EconomicsA first Crisis Report was released by ACI Europe in February 2009 followed by a comprehensive crisis relief strategy paper Empowering Europersquos Airports to Boost Economic Recovery calling for 5 key measures at EU and national level as immediate crisis relief actions A second updated Crisis Report was released in October 2009 These reports have been used for advocacy activities with all EU institutions

Airport capacityLong-term Europe continues to face a severe airport capacity crunch by 2030 ACI Europe made significant progress in the development of a more active policy on Airport Capacity at EU level having secured the recognition of airport capacity as one of the key issues to be addressed to ensure the success of the Single European Sky (SES) project which aims at reforming and modernizing the European ATM system ACI Europe is actively engaged in the EU Observatory on Airport Capacity and also closely involved in the development of SESAR - the technological research development and deployment programme supporting the SES project

Environment and Airport Carbon AccreditationAfter two years of development including a piloting phase at various airports ACI Europe successfully launched Airport Carbon Accreditation at its 19th Annual Congress in Manchester in June 2009 The institutionally-endorsed scheme assesses and recognizes airportsrsquo efforts to manage and reduce CO2 emissions within their direct control It also takes into account their collaborative efforts with airlines air traffic controllers ground handlers and others on the airport site

At launch more than 30 airports in 11 countries accounting for 26 percent of European passenger traffic committed to become Airport Carbon Accredited The scheme is overseen by an independent Advisory Board made up of representatives of the European Commission ECAC (European Civil Aviation Conference) EUROCONTROL the United Nations Environment Panel (UNEP) WWF Europe and the Centre for Aviation and Environment at Manchester Metropolitan University In parallel ACI Europe jointly established an Action Plan with EUROCONTROL CANSO and IATA for the implementation of ground-related efficiency procedures between industry stakeholders These combined initiatives aim to reduce CO2 emissions by nearly 1 million tonnes by 2013

SecurityACI Europe is involved in the European Commissionrsquos development of a roadmap for removing the current ban on LAGs ACI Europe has also established a joint industry initiative on aviation security with the Association of European Airlines (AEA) focusing on strategy and future developments

SafetyThe European Agency for Safety in Aviation (EASA) is now responsible for all safety regulation and certification of airports in the EU ACI Europe is working closely with EASA on the development of European rules in this regard

Small and Medium Size Airport Action Group (SMAG)ACI Europe has continued to develop SMAG as the forum for networking benchmarking and policy formulation dedicated to regional airports SMAG now comprises more than 130 airports In particular ACI Europe is seeking more flexible EU rules allowing regional airports to grant start-up aid for the development of new routes It has also secured custom-made security requirements suited to the operational specificities of these airports

aci europeDramatic falls in passenger and freight traffic forced European airports of all sizes to review their capital expenditure and implement severe cost cutting plans this year Combined with the European Unionrsquos proactive policy on Climate Change the two highest priorities for ACI Europe in 2009 were economics and environment

ACI EuropeExecutive Committee

Vice PresidentFranccedilois Rubichon(Aeacuteroports de Paris France)

Vice PresidentStefan Schulte (Fraport AG Germany)

Vice PresidentDeclan Collier (Dublin Airport Authority Ireland)

TreasurerJuumlrg Raumlmi(EuroAirport Basel Mulhouse Freiburg Switzerland)

Immediate Past PresidentYiannis Paraschis (Athens International Airport Greece)

ACI Europe Board Chairman

Ad Rutten (Schiphol Group

Netherlands)

ACI Europe Director GeneralOlivier Jankovec

Advocacy - Regulatory Economics HealthWork with the Latin America Civil Aviation Commission (LACAC) on airport issues in the region includes Airport Regulation Airport Concession Airports and Environment and Airports Service (Duties and Rights of airport users ndash passengers and airlines) Serving on a special LACAC committee to draft suggested changes to the Manual on Airport Regulation ACI LAC successfully presented new approaches to achieve a much more balanced and realistic approach ACI LAC is also participating with the LACAC Expert Committee members to review the additional LACAC agenda issues

In parallel ACI LAC regional committeesrsquo activities have continued working particularly in the areas of regulatory legislative and economic issues Health was equally a key concern this year ACI LAC coordinated between a number of Mexican airports regarding their response to Influenza A H1N1 and also translated ACI World materials and distributed them to airport members in the Region

Training across the RegionDuring 2008 and 2009 ACI LAC successfully organized and delivered numerous member seminars in Argentina - Crisis Management Colombia - Airport Legislation Costa Rica - Airport Legislation and Privatization Ecuador - Safety Management Systems Honduras Jamaica - Airport Operations Mexico - Airport Commercial Management Peru - Airport Design and Trinidad and Tobago - Airport Security Planning and Airport Emergency ACI LAC also works in close cooperation with ACI Worldrsquos Global Training for the delivery of training seminars in the Latin America-Caribbean region through the ACI Training Centres in Panama and Trinidad and Tobago

Communication with members By the last trimester of 2009 the Region will begin distribution of a new dailyweekly information service to its members focusing on airport news and aviation information in the region

EventsThe ACI LAC region has participated in several regional events to present and defend airport interestsbull Member of the Board to the First Regional Aviation Safety GroupPan American (RASG-

PA01)bull Co-sponsor of Routes Americas 2009 in Cancunbull LACAC events

Seminar on Economic Aspects at Airports and Air Navigation Services hosted by Guatemala Civil Aviation Authority

Seminar on Air TransportAirports hosted by Guatemala Civil Aviation Authority (speaker)

LACAC Expert Committee meetings in Panama and Dominican Republicbull National Inspectors Course (AVSEC) organized by ACI LAC private airport groups in

Mexico and ICAO Regional Office in Mexico bull ACI LAC Joint Executive Committee and Regional Board Meeting in Cayman Island

with a joint Board meeting with IATA ALTA (Latin American Airline Association) representatives

bull Co-sponsor and participant at the World Airports Lawyers Association Forum hosted by Ciudad Real in Spain

aci latin america-caribbeanDespite the combination of economic crisis and the Influenza A virus outbreak which severely impacted several airports Latin America remains one of the fastest growing regions worldwide The office was relocated to Brazil this year and ACI Latin America-Caribbean (ACI LAC) thanks ASUR for its invaluable support to the regional office from 2004 until 2008 in Merida Airport Yucatan Mexico Since the official opening of the new regional office on 30 March 2009 in Sao Paulo Brazil now hosted by INFRAERO ACI LAC has been implementing all member activities services and information from the new location

ACI Latin America-CaribbeanExecutive Committee

First Vice PresidentJorge Lukowski (Aeropuertos Argentina 2000 SA Argentina)

Second Vice PresidentRafael Franco (ECASA Cuba)

Third Vice PresidentEarl Richards(Airport Authority of Jamaica)

SecretaryRafael Flores(Aeropuerto Int de Tocumen SA Panama)

TreasurerFernando Bosque(MBJ Airports Ltd Jamaica)

ACI Latin America-Caribbean Board Chairman

Miguel Southwell (Miami Dade County Aviation

Department USA)

ACI Latin America Caribbean

Regional Secretary Eduardo Flores

Advocacy Advancing the industryrsquos agendaAirport project financing ACI NA advanced proposals that reduce economic regulation of airports in ways that support improvements in airport infrastructure and technology Action this year includes successful lobbying for the US re-authorization bill and the spending provisions of the government stimulus package ($11 billion) and creation of the ACI NA task force on future economic deregulation of airports in the US

H1N1 Response Since last spring ACI NA has been coordinating with senior government agency officials to provide guidance to member airports on federal programmes to respond to the H1N1 outbreak Meeting with US government officials to discuss the impact on the travel and tourism sector ACI NA and the airlines urged them to join the DOT in making public statements that travel is safe and that healthy passengers should not cancel trips ACI NA proactive efforts on preparedness include developing and distributing airport and aviation specific guidance to key players

Environment ACI NA and its Board adopted a slate of environmental goals and an industry position statement aimed at improving the industryrsquos already proactive record of environmental accomplishments Joint work with FAA and members resulted in a set of sustainability initiatives for airports released at the ACI NA annual meeting 2009

Air traffic control modernization ACI NA has been instrumental in promoting the essential role that airports need to play in the on-going development of the FAArsquos Next Generation Air Transportation System (NextGen) and ensuring that airports have a voice in critical decisions Promoting excellence in professional development ACI NA conferences and seminars deliver high-quality education experiences for members across the industry From July 2008 to June 2009 over 3700 attendees heard top-level speakers at more than 20 conferences on issues timely and unique to airport executives The ACI NA Annual Conference amp Exhibition attracted 1800 delegates and exhibitors representing more than 100 airports throughout the US and Canada and over 100 companies showcased their products and services at the exhibition Research analysis and expertise ACI NArsquos economic affairs and research team collects and tracks the latest industry news and statistics including the ACI NA Capital Needs Study and Benchmarking Program The annual benchmarking survey collects operational and financial performance metrics among member airports allowing directors to assess their operation against their peer airports and identify best practices to improve efficiency Of importance in 2009 was the ACI NA survey on the Alternative Minimum Tax (AMT) that collected information on how airports expect the AMT legislation would affect their operation The data helped formulate the winning strategy for briefing public officials and creating backgrounders that ultimately led to AMT reform in the stimulus bill

Communications telling the airport storyThrough targeted media outreach ACI NA organizes individual and group briefings between reporters and staff experts to increase influence and improve news coverage of issues in government affairs security technology environment and business and operations The department also has created a quick-response system for developing and approving organizational positions to enable ACI NA to respond immediately to breaking news about the industry

aci north americaACI North America (ACI NA) serves its members in four key areas advocacy education expertise and analysis and communications Topics that have shaped its agenda in 2009 include FAA re-authorization the US government stimulus package economic deregulation of airports screening procedures and regulations rising environmental awareness air traffic control congestion and new airline pressures on airport rates and charges

ACI North AmericaExecutive Committee

First Vice ChairG Hardy Acree (Sacramento County Airport System USA)

Second Vice ChairFrank Miller (City of San Antonio Aviation Department USA)

Secretary-TreasurerThella Bowens(San Diego County Regional Airport Authority USA)

Immediate Past ChairJohn D Clark III(Indianapolis Airport Authority USA)

ACI North America Board Chairman G Hardy Acree

(Sacramento County Airport System USA)

ACI North America President

Greg Principato

Pascal Komla (SALT ndash Togo)

Monhla Hlahla (Airports Company South

Africa)

George Muhoho (Kenya Airports Authority)

world governing board

Tan Sri Bashir Ahmad Abdul Majid

(Malaysia Airports Holdings Berhad)

HH Prince Turki Al Saud (General Authority of Civil

Aviation Saudi Arabia)

VP Agrawal (Airports Authority of India)

Dennis Chant (Queensland Airports Limited)

Zhiyi Dong (Beijing Capital International

Airport Co Ltd)

Gregory C Moix Jr (San Francisco International

Airport)

Max Moore-Wilton (Sydney Airport)

africa

asia-pacific

Declan Collier (Dublin Airport Authority)

Michael Kerkloh(Munich Int Airport)

Javier Mariacuten (Aena)

Yiannis Paraschis (Athens International Airport)

Tonci Peovic (Dubrovnik Airport)

Ad Rutten (Schiphol Group)

Stefan Schulte (Fraport AG)

europe

ChairJames C Cherry FCA (Aeacuteroports de Montreacuteal)

Vice chairMax Moore-Wilton

(Sydney Airport)

TreasurerLouis E Miller

(Tampa International Airport)

Immediate past chairGhanem Al-Hajri

(Sharjah Airport Authority)

Jorge Lukowski (Aeropuertos Argentina 2000

SA)

Rafael Franco (ECASA)


Department)

latin america-caribbean

G Hardy Acree (Sacramento County Airport

System)

James C Cherry FCA (Aeacuteroports de Montreacuteal)

John D Clark III AAE (Indianapolis Airport Authority)

Kent G George AAE (Broward County Aviation

Department)

Frank Miller (San Antonio Airport System)

Louis E Miller (Tampa International Airport)

Fredrick J Piccolo AAE (Sarasota-Manatee Airport

Authority)

Randall H Walker (Clark County Department of

Aviation)

north america

regional advisors

africaIbrahim Manarsquoa (Egyptian Airports Company)Chantal Lidji-Badinga (Socieacuteteacute Anonyme Aeacuteroport de Libreville)

europeGeoff Muirhead (The Manchester Airports Group)

latin america-carribeanHeacutector Navarrete Muntildeoz (Asur ndash Aeropuertos Del Sureste)Ricardo Joseacute Da Rosa Rodrigues (INFRAERO)

north americaBenjamin R Decosta (Hartsfield ndash Jackson Atlanta International Airport)Patrick S Graham (Savannah-Hilton Head International Airport)

world business partner observerCatherine Mayer (SITA)

world standingcommitteeAirport Information Technology World Standing CommitteeChair Kees Jans (Amsterdam)

Economics Standing CommitteeChair Leo Fermin (San Francisco)

Environment Standing CommitteeChair Emanuel Fleuti (Zurich)

Facilitation and Services Standing CommitteeChair Azmi Murad (Malaysia)

Safety and Technical Standing CommitteeChair John D Clark III (Indianapolis Airport Authority)

Security Standing CommitteeChair Tim Anderson (MinneapolisSt Paul)

ACI World | PO Box 16 | 1215 Geneva - 15 Airport | SwitzerlandTel +41 22 717 8585 | Fax +41 22 717 8888 | aciaciaero | wwwaciaero

ACI North America | 1775 K Street NW-Suite 500 | Washington DC 20006 | United States of AmericaPhone +1 202 293 8500 | Fax +1 202 331 1362 | webmasteraci-naaero | wwwaci-naaero

ACI Latin America-Caribbean | Guarulhos Int Airport | Passenger Terminal 2 Wing D | 07190-100 | Guarulhos Sao Paolo | BrazilTel + 55 11 2445 3005 | Fax + 55 11 2445 3480 | infoaci-lacaero | wwwaci-lacaero

ACI Africa | co Academie Int Mohammed VI de Lrsquo aviation Civile | Aeropole Mohammed V | Nouasseur | Casablanca | MoroccoTel +212 520 300 880 | Fax +212 20 300 882 | atounsiaci-africaaero | wwwaci-africaaero

ACI Europe | 6 Square de Meeucircs | 1000 Brussels | BelgiumTel +32 2 552 0978 | Fax +32 2 502 5637 |communiqueaci-europeorg | wwwaci-europeorg

ACI Asia-Pacific | Unit 5 2F Airport World Trade Centre | 1 Sky Plaza Road | Hong Kong International Airport | Hong KongTel +852 2180 9449 | Fax +852 2180 9462 | infoaci-asiapacaero | wwwaci-asiapacaero

ACI ICAO Bureau | Suite 4130 | Tour de la Bourse | 800 Rue du Square Victoria | Montreal | Quebec H4Z 1J2 | Canada Tel +1 514 394 7321| Fax +1 514 394 7356 | ggrahamaciaero

ACI Fund for Developing Nationsrsquo Airports | PO Box 16 | 1215 Geneva 15 - Airport | SwitzerlandTel +41 22 717 8585 | Fax +41 22 717 8888 | acifundaciaero

Airports Council InternationalAnnual Report 2009

contents

chairman of the board 1

director general 2

promoting airport interests 3

airport economics 4

environment 5

public health 7

safety and operations 7

security 9

promoting airport excellence 10

customer service 10

innovations in industry standards 11

training 12

spreading best practices 14

networking and business 16

aci five regions one voice 18

aci africa 19

aci asia-pacific 20

aci europe 21

aci latin america-caribbean 22

aci north america 23

aci world governing board 24

ACI Mission

ACI advances the collective interests of and acts as the voice of the worldrsquos airports and the communities they serve and promotes professional excellence in airport management and operations

ACI Objectives and Role

bull Maximize the contributions of airports to maintaining and developing a safe secure and viable aviation industry in a responsible and sustainable manner

bull Promote cooperation among all segments of the aviation industry and their stakeholders as well as with governments regional and international organizations

bull Influence international regional and national legislation rules policies standards and practices based on established policies representing airportsrsquo interests and priorities

bull Advance the development of the aviation system by enhancing public awareness of the economic and social importance of air travel and airport development

bull Provide leadership in airport operations and management through the development of global technical standards andor recommended practices

bull Maximize cooperation and mutual assistance among airports

bull Provide members with industry knowledge advice and assistance and foster professional excellence in airport management and operations

bull Build ACIrsquos worldwide organizational capacity and resources to serve all members effectively and efficiently





















Speaking out



















aci speeches


































public health












wwwaciaerohealth

wwwaciaerotechnical


























wwwaciaerosecurity

0

customer service










0

















ITIT











965 participants

wwwaciaeroairportIT












SEMINARSseminars

wwwaciaerotraining

aci fund



















bulletin







HANDBOOKShandbooks

aci publications

















wwwwbpaero


wwwaciaeroevents






-

5 regions regions


1 voice voice

wwwwbpaero
























Ali Tounsi

0











-










Maggie Kwok

















Netherlands)























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Greg Principato



Africa)










Airport Co Ltd)


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africa

asia-pacific








europe



(Sydney Airport)






SA)



Department)



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Aviation)

north america

regional advisors








































Speaking out



















aci speeches


































public health












wwwaciaerohealth

wwwaciaerotechnical


























wwwaciaerosecurity

0

customer service










0

















ITIT











965 participants

wwwaciaeroairportIT












SEMINARSseminars

wwwaciaerotraining

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bulletin







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aci publications

















wwwwbpaero


wwwaciaeroevents






-

5 regions regions


1 voice voice

wwwwbpaero
























Ali Tounsi

0











-










Maggie Kwok

















Netherlands)























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Greg Principato



Africa)










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africa

asia-pacific








europe



(Sydney Airport)






SA)



Department)



System)




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Authority)


Aviation)

north america

regional advisors





















































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wwwaciaerohealth

wwwaciaerotechnical


























wwwaciaerosecurity

0

customer service










0

















ITIT











965 participants

wwwaciaeroairportIT












SEMINARSseminars

wwwaciaerotraining

aci fund



















bulletin







HANDBOOKShandbooks

aci publications

















wwwwbpaero


wwwaciaeroevents






-

5 regions regions


1 voice voice

wwwwbpaero
























Ali Tounsi

0











-










Maggie Kwok

















Netherlands)























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Greg Principato



Africa)










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africa

asia-pacific








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(Sydney Airport)






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System)




Department)




Authority)


Aviation)

north america

regional advisors













































wwwaciaerosecurity

0

customer service










0

















ITIT











965 participants

wwwaciaeroairportIT












SEMINARSseminars

wwwaciaerotraining

aci fund



















bulletin







HANDBOOKShandbooks

aci publications

















wwwwbpaero


wwwaciaeroevents






-

5 regions regions


1 voice voice

wwwwbpaero
























Ali Tounsi

0











-










Maggie Kwok

















Netherlands)























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Greg Principato



Africa)










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africa

asia-pacific








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(Sydney Airport)






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Department)



System)




Department)




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north america

regional advisors




















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customer service










0

















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965 participants

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SEMINARSseminars

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HANDBOOKShandbooks

aci publications

















wwwwbpaero


wwwaciaeroevents






-

5 regions regions


1 voice voice

wwwwbpaero
























Ali Tounsi

0











-










Maggie Kwok

















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