ACHIEVING COMPETITIVE ADVANTAGE THROUGH UNIFIED COMMUNICATIONS

LAW FIRMS

How Skype for Business from Outsourcery will help you increase collaboration,

build stronger teams and enhance client engagement

THE LAW SOCIETY“FUTURE OF LEGAL SERVICES” REPORT

CLIENTS INCREASINGLY EXPECT TO ENGAGE WITH LEGAL ASSISTANCE THROUGH A VARIETY OF DEVICES AND CHANNELS. LAW FIRMS THAT CANNOT OFFER CLIENTS THESE COMMUNICATIONS CHANNELS FACE BEING AT A COMPETITIVE DISADVANTAGE

variety of devices and channels, including mobiles. Law firms that cannot offer clients these communications channels face being at a competitive disadvantage.

Skype for Business from Outsourcery provides the full spectrum of communication tools needed to effectively engage with colleagues and clients. It enables you to replace your existing telephony system by combining voice and video calls, desktop sharing, conferencing, instant messaging and user presence in one user interface which is accessible from any device, anytime, anywhere.

Client retention relies upon building rapport between law firms and their clients. Regular communication and collaboration both within and across organisational boundaries is essential if this is to be achieved.

However people today have dramatically higher expectations of how they should be able to communicate and interact with modern businesses – and the legal sector is no exception.

The Law Society’s “Future of Legal Services” report noted that clients increasingly expect to engage with legal assistance through a

REMOVE COMMUNICATION SILOS

Clients rely on their law firm for accurate

and timely advice. Regular communication

between colleagues, partners and departments

is essential for this to be achieved. Presence

within Skype for Business enables users to see

at a glance whether a colleague is available and

immediately ask a quick question using instant

messaging, securely share a document or set

up a voice or video call without the usual back

and forth of emails. Skype for Business can

also easily be scaled up or down to support the

changing shape of your business.

HERE ARE SOME OF THE WAYS SKYPE FOR BUSINESS CAN HELP TRANSFORM YOUR ORGANISATION.

TRANSFORM THE WAY YOU WORK

BY MOVING YOUR COMMUNICATIONS TO THE CLOUD, YOU CAN REDUCE THE COST AND TIME OF MANAGING SEPARATE TELEPHONY, CONFERENCING AND COLLABORATION SOLUTIONS

ENHANCE FEE EARNING PRODUCTIVITY

By unifying your communication tools and

moving them to the cloud, you can optimise the

efficiency of your most valuable resource – your

people. Skype for Business helps to make fee

earning hours more productive by improving

the efficiency of internal communication and

delivering the functionality of the office whilst

on the move.

Skype for Business enables you to move your

telephony to the cloud, removing the need for

an on-premises Private Branch Exchange (PBX)

and the associated cost and time of keeping

the technology operating reliably. It provides

the functionality, availability and stability

expected from a conventional telephony system

with the added benefits of increased flexibility

and mobility – all without the up-front capital

outlay.

COMMUNICATE SECURELY

All communications in Skype for Business

are protected by strong authentication and

encryption so any conversations or information

about clients passed between users remains

secure. Instant messages are archived in Skype

for Business and stored in our UK datacentres

to comply with any regulatory requirements

for monitoring electronic communication.

Outsourcery can also provide call recording

– a requirement for any firms subject to FSA

regulations.

ELIMINATE TELEPHONY COSTS

REDUCE OVERHEADS

Skype for Business can enable you to increase

hot desking and flexible working, which can be

critical in minimising your property footprint.

The ability to ensure that staff are as effective

at home as in the office both reduces the need

to secure additional office space to facilitate

growth and can also help to retain and recruit

key staff. By moving your communications to

the cloud, you can also reduce the cost and time

of managing separate telephony, conferencing

and collaboration solutions.

SKYPE FOR BUSINESS CAN HELP YOU TO SUPPORT A GROWING MOBILE WORKFORCE WHO INCREASINGLY EXPECT TO BE ABLE TO COLLABORATE WITH CLIENTS AND COLLEAGUES REGARDLESS OF THEIR LOCATION

ENHANCE CLIENT NETWORKS

The federation feature within Skype for

Business gives the option to connect with

clients who are also using Skype for Business

– essentially becoming an extension of their

organisation. Clients can interact with your

firm in exactly the same way they would with

someone in their own organisation. By enabling

your team and your clients to keep in touch

more easily, they can build deeper and long-

lasting relationships.

CONNECT ANYWHERE, ANYTIME

Skype for Business can help you to support

a growing mobile workforce who increasingly

expect to be able to collaborate with clients and

colleagues regardless of their location. Work

becomes what you do, not where you are – with

clients and colleagues able to engage more

efficiently and productively.

Your team can use conferencing and screen

sharing to get in touch with clients instantly,

bring in subject matter experts and answer any

questions they may have. There is also no need

for expensive specialist conferencing suites

so your team and your clients can access the

technology from anywhere using their device of

choice.

BE SECURE IN THE CLOUD

We’ve invested heavily in our enterprise-grade,

Ofcom-regulated cloud platform, the O-Cloud,

which has been built to ensure high availability

and resilience. Outsourcery hold all the

accreditations you would expect from a world-

leading Cloud Solution Provider, including

ISO 27001, 9001 and 14001 standards and

the Cloud Industry Forum’s Code of Practice

certification. UK data sovereignty is guaranteed,

along with the requisite archiving, audit and

compliance traceability.

WHAT NEXT?

If you want to help your law firm transform the way it works, get in touch with our Skype for Business experts today. We can provide workshops with your key decision makers to demonstrate the technology and provide proof of concepts to help your organisation experience the benefits of Skype for Business.

Call us: 0845 366 6060Email us: info@outsourcery.co.uk

ALL COMMUNICATIONS IN SKYPE FOR BUSINESS ARE PROTECTED BY STRONG AUTHENTICATION AND ENCRYPTION SO ANY CONVERSATIONS OF INFORMATION ABOUT CLIENTS PASSED BETWEEN USERS REMAINS SECURE

0843 366 6060www.outsourcery.co.uk

Outsourcery is the leading provider of Unified Communications in the UK with proven experience of delivering over 100,000 seats of Skype for Business. UK Data Sovereignty is guaranteed through a UK business operating UK data centres with 24/7 UK support. Service is guaranteed through financially backed SLAs with up to 99.99% availability and dual site redundancy.

We pride ourselves on offering the most complete product offering combining Skype for Business core features with full PSTN capability (including European telephony and global in country conferencing), call recording, and contact centre functionality.

As an Ofcom-regulated Telco we provide ease of engagement through unified billing for calls and systems plus number porting and set-up.

We work with our customers to make the complex simple through cloud migration consultancy supported by trials and proof of concepts. Our experts efficiently deliver hybrid solutions with the ability to integrate with Office 365 and on-premises technology for a smooth migration to the cloud. All of this backed by the confidence of working with an award winning Microsoft Gold Partner.

www.outsourcery.co.uk @Outsourcery

ABOUT OUTSOURCERY

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