achieving business results with process mining for sap extended … · 2021. 1. 10. · sap...

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From data to value Achieving business results with Process Mining for SAP Extended Warehouse Management (EWM) Process flows In EWM, all documents can be tracked in the warehouse monitor, which can assign a live status to each process and show how much stock is left. However, these process flows can only be viewed in relation to the relevant order, process sequences cannot be managed. SAP Extended Warehouse Management (EWM) Restrictions in monitoring the EWM processes Center for Process Bionics Process Mining for diagnosis and optimization in the digital age Process Mining in SAP EWM Visualizing process flows and creating transparency throughout all processes Process Mining in SAP EWM Transparency throughout different use cases in EWM 1 2 3 4 Performance Although the warehouse monitor gives a real-time overview of the warehouse, performance issues, bottlenecks and other problems are hard to track down, both for inbound and outbound processes. Rework Rework due to delivery changes or unavailable stock are not uncommon in EWM. However, the time lost to these activities, and their influence on downstream processes, cannot easily be tracked in a standard SAP implementation. What is Process Mining? Process Mining is a new analytical discipline that uses process data from IT systems to reconstruct actual processes on a transactional level for companies and analyzes the status of processes and bottlenecks in real time. Process Mining therefore offers companies full transparency of their processes, generating knowledge that forms the basis for process optimization measures and the starting point for continuous operational excellence. How does Process Mining work? Data to Value EWM process view in Process Mining Advantages of using Process Mining Standard Process Mining Data processing • Using the Deloitte Process Mining Data Framework Process visualization • Process flow per transaction • KPIs including lead time according to different dimensions (e.g. customers) Digital Discovery Extraction of process-relevant data • Timestamp • Activity • ID of the transaction • Relevant meta data KPIs and insights in real time End-to-end process transparency Saving time in data provisioning Increased customer centricity and innovation potential New strategic opportunities due to advanced data insights Efficiency gains from improving processes (eliminate, simplify, standardize, automate) cutting-edge technology • changes in people’s mindset and behavior 106 102 100 61 49 41 26 25 23 12 12 12 11 12 9 9 8 7 7 4 4 3 3 2 2 2 4 2 2 1 2 2 Outbound Delivery Created 106 Outbound Delivery Order Created in EWM 106 Sales Order Created 106 Process Start 106 Process End 106 Wave Released 63 Picking Executed 49 Goods Issue Posted 37 Goods Issue Posted in ERP 33 TU Created 17 TU to Delivery Assigned 17 Arrival at Checkpoint 16 Docked at Door 13 Loading Started 13 Departed from Door 12 Departure from Checkpoint 11 Loading Completed 11 Outbound Delivery Order Quantity Changed 6 Sales Order Confirmed Quantity Changed 6 Sales Order Quantity Changed 6 Picking Cancelled 4 Outbound Delivery Quantity Changed 3 This communication contains general information only not suitable for addressing the particular circumstances of any individual case and is not intended to be used as a basis for commercial decisions or decisions of any other kind. None of Deloitte GmbH Wirtschaftsprüfungsgesellschaft or Deloitte Touche Tohmatsu Limited, its member firms, or their related entities (collectively, the “Deloitte network”) is, by means of this communication, rendering professional advice or services. No entity in the Deloitte network shall be responsible for any loss whatsoever sustained by any person who relies on this communication. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. Please see www.deloitte.com/de/UeberUns for a more detailed description of DTTL and its member firms. Deloitte provides audit, risk advisory, tax, financial advisory and consulting services to public and private clients spanning multiple industries; legal advisory services in Germany are provided by Deloitte Legal. With a globally connected network of member firms in more than 150 countries, Deloitte brings world-class capabilities and high-quality service to clients, delivering the insights they need to address their most complex business challenges. Deloitte’s approximately 312,000 professionals are committed to making an impact that matters. Issue 03/2020 Contact Team Theophilos Kotzaeroglu Senior Manager Lead SAP Logistics Solution & Transportation Tel: +49 (0)711 16554 7345 [email protected] Sander Groenen Specialist Manager Tel: +49 (0)89 29036 7515 [email protected] Donald Mwanga Consultant Tel: +49 (0)69 9713 7219 [email protected] Annette Dekker Consultant Tel: +49 (0)89 29036 8041 [email protected] Frank Franzlik Director Center for Process Bionics Tel: +49 (0)89 29036 6025 [email protected] Dominik Lehmann Senior Consultant Tel: +49 (0)89 29036 6706 [email protected] Yingtao Gu Consultant Tel: +49 (0)89 29036 6082 [email protected] Multidimensional comparison analysis options, e.g. by comparing material groups, carriers or warehouse numbers with each other. Visualizes EWM process flows and data for easier detection and assessment of bottlenecks, e.g. at packing workstations, or deviating process sequences during picking. Customizable benchmarking and KPI data for optimized root cause analysis, e.g. to see how carriers’ door occupation influences punctual delivery. Combines data relating to warehouses and orders to create process transparency . Gives a much broader view than the warehouse monitor . Provides an insight into rework and other change activities in the processes. For example, the number of times picking activities are rescheduled or how often customers change the number of ordered materials, which leads to extra warehouse activities. Process overview Analyze processes and gain insight, e.g. into rework activities such as repacking and other deviating process sequences in your inbound or outbound processes. Bottlenecks Explore the areas where work can get delayed and identify the causes of bottlenecks to get work flowing through every workstation at a more even rate. Process Mining Benchmarking A detailed insight in all processes and variants with extensive customization options for benchmarking comparisons based on carriers, material numbers, customers etc. Reworks Analyze processes and gain insight into the rate of activity occurrence or reworks, e.g. in picking, packing or staging activities.

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Page 1: Achieving business results with Process Mining for SAP Extended … · 2021. 1. 10. · SAP Extended Warehouse Management (EWM) Process flows In EWM, all documents can be tracked

From data to valueAchieving business results with Process Mining for SAP Extended Warehouse Management (EWM)

Process flowsIn EWM, all documents can be tracked in the warehouse monitor, which can assign a live status to each process and show how much stock is left. However, these process flows can only be viewed in relation to the relevant order, process sequences cannot be managed.

SAP Extended Warehouse Management (EWM)Restrictions in monitoring the EWM processes

Center for Process BionicsProcess Mining for diagnosis and optimization in the digital age

Process Mining in SAP EWMVisualizing process flows and creating transparency throughout all processes

Process Mining in SAP EWMTransparency throughout different use cases in EWM

1

2

3

4

PerformanceAlthough the warehouse monitor gives a real-time overview of the warehouse, performance issues, bottlenecks and other problems are hard to track down, both for inbound and outbound processes.

ReworkRework due to delivery changes or unavailable stock are not uncommon in EWM. However, the time lost to these activities, and their influence on downstream processes, cannot easily be tracked in a standard SAP implementation.

What is Process Mining?Process Mining is a new analytical discipline that uses process data from IT systems to reconstruct actual processes on a transactional level for companies and analyzes the status of processes and bottlenecks in real time. Process Mining therefore offers companies full transparency of their processes, generating knowledge that forms the basis for process optimization measures and the starting point for continuous operational excellence.

How does Process Mining work?

Data to Value

EWM process view in Process Mining

Advantages of using Process Mining

Standard Process Mining

Data processing• Using the Deloitte • Process Mining • Data Framework

Process visualization• Process flow per transaction• KPIs including lead time• according to different • dimensions (e.g. customers)

Digital Discovery

Extraction of process-relevant data• Timestamp• Activity• ID of the transaction• Relevant meta data

KPIs and insights in real time

End-to-end process transparency

Saving time in data provisioning

Increased customer centricity and innovation potential

New strategic opportunities due to advanced data insights

Efficiency gains from• improving processes • (eliminate, simplify, standardize, automate)• cutting-edge technology• changes in people’s mindset and behavior

NextBack

EWM - Outbound

106

102

100

61

49

41

26

25

23

12

12

12

11

12

9

9

8

7

7

4

4

3

3

2

2

2

4

2

2

1

2

2

Outbound Delivery Created106

Outbound Delivery Order Created in EWM106

Sales Order Created106

Process Start106

Process End106

Wave Released63

Picking Executed49

Goods Issue Posted37

Goods Issue Posted in ERP33

TU Created17

TU to Delivery Assigned17

Arrival at Checkpoint16

Docked at Door13

Loading Started13

Departed from Door12

Departure from Checkpoint11

Loading Completed11

Outbound Delivery Order Quantity Changed6

Sales Order Confirmed Quantity Changed6

Sales Order Quantity Changed6

Picking Cancelled4

Outbound Delivery Quantity Changed3

# SO Items

106

Median Throughput Time

55 Hours

This communication contains general information only not suitable for addressing the particular circumstances of any individual case and is not intended to be used as a basis for commercial decisions or decisions of any other kind. None of Deloitte GmbH Wirtschaftsprüfungsgesellschaft or Deloitte Touche Tohmatsu Limited, its member firms, or their related entities (collectively, the “Deloitte network”) is, by means of this communication, rendering professional advice or services. No entity in the Deloitte network shall be responsible for any loss whatsoever sustained by any person who relies on this communication.

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. Please see www.deloitte.com/de/UeberUns for a more detailed description of DTTL and its member firms.

Deloitte provides audit, risk advisory, tax, financial advisory and consulting services to public and private clients spanning multiple industries; legal advisory services in Germany are provided by Deloitte Legal. With a globally connected network of member firms in more than 150 countries, Deloitte brings world-class capabilities and high-quality service to clients, delivering the insights they need to address their most complex business challenges. Deloitte’s approximately 312,000 professionals are committed to making an impact that matters.

Issue 03/2020

Contact Team

Theophilos KotzaerogluSenior ManagerLead SAP Logistics Solution & Transportation Tel: +49 (0)711 16554 7345 [email protected]

Sander GroenenSpecialist Manager Tel: +49 (0)89 29036 [email protected]

Donald MwangaConsultantTel: +49 (0)69 9713 [email protected]

Annette DekkerConsultantTel: +49 (0)89 29036 8041 [email protected]

Frank FranzlikDirectorCenter for Process Bionics Tel: +49 (0)89 29036 [email protected]

Dominik LehmannSenior ConsultantTel: +49 (0)89 29036 [email protected]

Yingtao GuConsultant Tel: +49 (0)89 29036 [email protected]

Multidimensional comparison analysis options, e.g. by comparing material groups, carriers or warehouse numbers with each other.

Visualizes EWM process flows and data for easier detection and assessment of bottlenecks, e.g. at packing workstations, or deviating process sequences during picking.

Customizable benchmarking and KPI data for optimized root cause analysis, e.g. to see how carriers’ door occupation influences punctual delivery.

Combines data relating to warehouses and orders to create process transparency. Gives a much broader view than the warehouse monitor.

Provides an insight into rework and other change activities in the processes. For example, the number of times picking activities are rescheduled or how often customers change the number of ordered materials, which leads to extra warehouse activities.

Process overviewAnalyze processes and gain insight, e.g. into rework activities such as repacking and other deviating process sequences in your inbound or outbound processes.

BottlenecksExplore the areas where work can get delayed and identify the causes of bottlenecks to get work flowing through every workstation at a more even rate.

Process Mining

BenchmarkingA detailed insight in all processes and variants with extensive customization options for benchmarking comparisons based on carriers, material numbers, customers etc.

ReworksAnalyze processes and gain insight into the rate of activity occurrence or reworks, e.g. in picking, packing or staging activities.