Session 1 Presenter

Bill Galinsky is Vice President for Government Finance at Baylor Scott &

White Health, where he has been for the last 15 years. He is an Advanced

Member and Fellow of HFMA, and a past president Lone Star Chapter. Bill

has been an HFMA member since 1990 with most of those years as part of the

Lone Star Chapter. He is also a member of AHLA. Bill has 30 years of experi-

ence in healthcare finance and reimbursement. He began his career with Blue

Cross and Blue Shield of Texas on the provider audit team. Since then Bill

spent time as part of the national healthcare consulting practice of Ernst &

Young and has spent the last 20+ years on the staffs of major healthcare sys-

tems in the Carolinas and Texas. His positions have included Reimbursement

Manager/Director, Director of Financial Planning, and Controller. He is also

deeply involved with the Medicaid program in Texas, currently serving as

chair of the Hospital Payment Advisory Committee. Bill is married and has 3

daughters.

Session 2 Moderator

Within the Ascension Seton, Kate Henderson has specific responsibility for

Ascension Seton Medical Center Hays, Ascension Seton Northwest, Ascension

Seton Southwest and Ascension Seton Medical Center Williamson hospitals.

In her tenure with Ascension Seton, Kate has also served as President of UMC

Brackenridge and Ascension Seton Shoal Creek, Vice President and Chief Op-

erating Officer for UMC Brackenridge as well as Vice President for System

Diagnostic and Therapeutic Services.

Before joining Ascension Seton, Kate worked for the University of Iowa Hos-

pitals and Clinics as well as the University of Wisconsin Hospitals and Clinics

with responsibility for clinical care operations as well as support for graduate

medical education programs and health-based research.

An undergraduate alumnus of Iowa State University, Kate attended the Uni-

versity of Iowa where she earned a master’s degree in Health Care Admin-

istration and completed two international internships – one focused on inter-

national health care accreditation standards and one on population health

management in Eastern Europe. She completed an administrative fellowship

at the Cleveland Clinic.

Kate is a graduate of the Ascension Health two-year Executive Formation Pro-

gram as well as alumni of Leadership Austin. Kate has served as a leader

within the Central Texas Chapter of the American College of Healthcare Exec-

utives and is presently a board member for the Austin Metro YMCA. Kate and

her spouse, Dr. Ty Henderson, marketing faculty with the McCombs School of

Business at the University of Texas-Austin, have two very active sons, Evan

(age 10) and Ellis (age 7).

ACHE and HFMA Summer Institute August 16, 2019

Presenter Biographies

Session 2 Panelists

Jayne E. Pope, RN, FACHE, MBA, is the Chief Executive Officer for Hill Coun-

try Memorial, a 2014 Malcolm Baldrige National Quality Award recipient.

Prior to accepting the CEO position, Jayne served as Chief Nursing Officer

at HCM. Formerly, Jayne was the CEO of Clinic Systems at a large network of

clinics in Central Texas, which she led in achieving the highest level of Patient

Centered Medical Home recognition.

A visionary and strategic leader, Jayne has increased staff ownership of HCM’s

key initiatives, resulting in empowered teams, remarkable patient

outcomes and accelerated leadership development. Hill Country Memorial pa-

tient experience and Value Based Purchasing performance rank in the top dec-

ile of the nation.

Jayne is a member of the Texas Hospital Associations Board of Trustees, and

a Board Member of the Texas Organization of Rural and Community Hospitals.

She was recognized by Becker’s Hospital Review as one of Americas 60 rural

hospital CEOs to know for 5 consecutive years, 2013 through 2018.

Allyson Young is the Human Resources & Brand Director for K&N Manage-

ment and focuses on increasing internal and external engagement with team

members and guests. K&N Management is an Austin, TX-based restaurant

group founded on the principle of pursuing excellence. In 1994, the company

became the licensed area developer of Austin-area Rudy’s Country Store & Bar

-B-Q, now with five locations. K&N conceived of and created the Mighty Fine

Burgers, Fries and Shakes restaurant, also with five locations. In 2010 K&N

Management became the second restaurant group to receive the Malcolm

Baldrige National Quality Award.

Allyson joined the company in 1997 after working in restaurant management

for two years following graduation from Texas A&M. She earned her Senior

Professional in Human Resources (SPHR) credentials and built the employee

relations program from the ground up. She leads K&N Management’s perfor-

mance excellence learning sessions and has shared K&N’s best practices with

over 2000 individuals from 120 organizations. In 2019 she was a recipient for

the Baldrige Foundation Leadership Excellence Award. Allyson currently

serves on the board for the Williamson County Institute for Excellence in Non-

profits.

Session 2 Panelists

Sarah Knodel is the Senior Vice President of Revenue Cycle at Baylor Scott

& White Health where she is responsible for the strategic management and di-

rection of the revenue cycle, which includes responsibility for 2,000 employees

spanning across Access Services, Revenue Integrity, Utilization Review, Denial

Resource Center, and the Central Business Office. Under her leadership, BSWH

has been recognized multiple times as a HFMA MAP Award Winner for High

Performance in Revenue Cycle. Prior to working at Baylor, Knodel worked for

Stockamp & Associates (now Huron Consulting Group). During this time, she

focused on revenue cycle improvement initiatives for large, multi-facility acute

care hospital systems across the United States. Knodel holds a BBA in Finance

from The University of Texas at Austin.

Session 3 Presenters

Kyle Pennington is a Client Success Manager for Southwest Consulting As-

sociates. He is active in establishing, cultivating and managing business rela-

tionships with 587 SCA clients. With over 17 years at SCA, he is focused on the

educational outreach efforts and national development of SCA’s Medicare DSH

and Worksheet S-10 Uncompensated Care practice. He regularly presents on

Medicare DSH and Worksheet S-10 Uncompensated Care to state and regional

HFMA’s, was featured in HFMA Healthcare Business News and Garden State

FOCUS magazine on the S-10 topic and recently presented at the 2019 HFMA

Annual Conference on Worksheet S-10 and CMS audits.

Jeff Norman, Senior Client Relationship Manager for Southwest Consulting

Associates, has over 25 years of experience in finance, operations management

and sales, the last 16 of which have been with SCA. Jeff currently leads SCA’s

national business development and client relationship efforts. Jeff regularly

conducts presentations on Medicare DSH and Worksheet S-10 to state and re-

gional HFMA’s and Hospital Associations.

Session 4 Moderator

Julie Rennecker is the Chief Experience Officer at an Austin-based cyber risk

management software company. Her background includes bedside clinical ex-

perience as an RN in ICU, ER, and behavioral health units before becoming an

internal process improvement and change management consultant at a region-

al medical center. She then earned her doctorate in Organizational Behavior

from MIT’s Sloan School of Management where she studied the intersection of

organizational culture and technology change. She served on the Information

Systems faculty at Case Western Reserve University before returning to the

private sector and has continued to serve as a guest lecturer in nursing, man-

agement, and health IT programs at both the University of Texas at Austin and

Case Western Reserve University.

With more than 20 years’ experience conducting research and advising execu-

tives in both technology and service delivery organizations, Julie brings a

unique synthesis of clinical, academic, and industry experience to bear on the

challenges of building cyber secure and cyber confident healthcare organiza-

tions. Her current projects focus on educating clinical leaders and staff on their

role as the “human firewall” against cyber threats and data misuse and on facil-

itating better collaboration between clinical and IT leaders to develop a more

holistic approach to cyber risk management.

Session 4 Panelists

Brad Maughan is a Senior Director at Clearwater working with health systems,

business associates and device manufacturers to provide Cyber Risk Manage-

ment Services. With over 20 years of experience focused on Healthcare, IT Se-

curity and Telecommunications, he is passionate about helping organizations

successfully manage the evolving cybersecurity landscape. Before joining

Clearwater, Brad worked with an emerging technology startup providing pa-

tented 3-Dimensional display technology platforms for telehealth. He is a certi-

fied Health Care Information Security and Privacy Practitioner (HCISPP), a

VeriSign alum, and was an early adopter of Digital Certs and Public Key Cryp-

tography. Helping organizations protect patient data and Improve patient out-

comes continues to drive and animate his efforts.

Luke Redman is an administrator for Hospital Internists of Texas, an independ-

ent and value-based internal medicine group in Austin, Texas. Since joining

HIT Luke has helped transform HIT from a legacy fee-for-service hospitalist

group to an innovative, technology-focused portfolio company with a mission

to improve quality and costs for patients experience acute episodes of care. Pri-

or to HIT, Luke worked for Aetna and Blue Cross Blue Shield of Michigan,

with emphasis in value-based contracting, strategy, and product management.

Before that, he was a management consultant for Deloitte Consulting, LLP.

Luke is a combat veteran with two deployments to Iraq as a United States

Army officer, and he holds an MBA/MHA from the University of North Caroli-

na-Chapel Hill as well as a BS in Biochemistry from the University of Michigan.

Session 4 Panelists

Matthew Chambers has been Chief Information Officer of Baylor Scott & White

Health, the largest not-for-profit healthcare system in Texas, since our organi-

zation was formed from the merger of Baylor Health Care System and Scott &

White Healthcare in 2013. He is responsible for designing and deploying the

next generation clinical architecture to enable BSWH to meet the triple aim of

increased access, lower per-capita costs and improved population health. Prior

to the merger, he was the CIO of Scott & White Healthcare and led the imple-

mentation of the fully integrated enterprise electronic medical record system,

achieving HIMSS Analytics Stage 7 at five hospitals and 23 clinics at a national-

ly recognized rapid pace. He also guided the organization during the launch of

its first online patient portal called MyChart. During his tenure, his organiza-

tion has been recognized as Most Wired - Most Improved by Hospital &

Health Networks and 5 Best Hospital IT Departments by Healthcare IT News.

Matthew focuses his efforts on leading strategic initiatives to transform the

technology department to be flexible, adaptable and responsive to customer

needs, while optimizing IT operations and identifying cost efficiencies. As CIO

of Baylor Scott & White Health, he has led the organization in further progress

towards creating a connected network of providers through the utilization of a

health information exchange (HIE). The HIE will be available in clinics and

hospitals across Baylor Scott & White, including providers in our accountable

care organization—Baylor Scott & White Quality Alliance. By providing access

to patient data from multiple electronic medical record systems and other

sources, providers will be able to reach patient clinical information in a timely

and secured manner. The HIE is expected to improve accuracy and reduce du-

plicate testing, medication errors and readmissions.

Prior to joining Baylor Scott & White, Matthew held leadership positions at

KPMG, BearingPoint and James Martin & Co. Throughout his career, he led

large-scale business and technology transformation projects with a focus on

M&A, post-transaction IT transformation, IT Strategy and Governance archi-

tecture.

Chambers earned a B.B.A. in Management Information Systems from the Uni-

versity of Texas in 1993. He is a Certified Healthcare CIO from the College of

Healthcare Information Management Executives (CHIME) and certified as a

Professional in Healthcare Information and Management Systems from the

Healthcare Information and Management Systems Society (HIMSS).

Session 4 Panelists, cont.

Dr. Leanne Field is a Distinguished Senior Lecturer in the College of Natural

Sciences and Department of Molecular Biosciences at The University of Texas

at Austin (UT Austin). She also holds an appointment as an Adjunct Associate

Professor of Public Health at The University of Texas Health Sciences Center at

Houston, School of Public Health. Dr. Field is the Director of the Public Health,

Medical Laboratory Science and Health Informatics and Health IT Programs

for UT Austin. She teaches courses in human infectious diseases and emerging

and re-emerging infectious diseases, and carries out applied public health and

public health informatics research in partnership with members of local and

state public health practice agencies. Dr. Field received her B.A. from Florida

State University in 1972, her M.S. from the University of Georgia in 1973, and

her Ph.D. from UT Austin in 1987. Since joining the faculty in 1997, she has

been honored with multiple teaching awards, including The University of Tex-

as System Regents’ Outstanding Teaching Award (2010) and the President’s

Associates Teaching Excellence Award (2013). (2013).

Dr. Field led the development and implementation of the state’s first B.S. in

Public Health degree for the university, which was offered to students for the

first time in Fall 2010. This dynamic, interdisciplinary major now includes 300

students. Graduates of the public health undergraduate degree program have

matriculated to the top graduate schools of public health in the nation, sought

dual MD/MPH degrees and have directly entered the public health workforce.

Dr. Field has been the recipient of multiple grants from the Centers for Disease

Control and Prevention (CDC) to support programs de-signed to educate the

next generation of public health leaders at the university, includ-ing a public

health internship program, an advanced public health internship program fo-

cused on Texas-Mexico border health, and five “Become A Disease Detective:

Discover Public Health!” scientific conferences (www.biosci.utexas.edu/

diseasedetective). These very successful initiatives have been recognized na-

tionally by the Association of Schools and Programs in Public Health and the

CDC as model programs for the development of the public health workforce.

In April 2010, Dr. Field received $2.77 million from the U.S. Department of

Health and Human Services, Office of the National Coordinator for Health In-

formation Technology as part of the Professional University Resources and

Education for Health Information Technology (PURE-HIT) consortium project.

She led a team of faculty and staff in the development and delivery of three

post-baccalaureate professional education programs in health informatics and

health IT that were delivered over a three year period. One of these programs,

an innovative nine-week post-baccalaureate program leading to a certificate in

Health Informatics and Health IT, continues as a sustainable professional

Session 4 Panelists

education program http://utw10273.utweb.utexas.edu/wp/ . Since July 2010,

655 students have graduated from this program, and 96% of graduates seeking

Health IT jobs have secured positions with 84 organizations nationwide. With

generous support from health IT industry partners and healthcare organiza-

tions, Dr. Field created a unique Health Informatics and Health IT Learning

Center on campus that includes a classroom, a clinic that models the healthcare

continuum of care (including a “smart” hospital room). She received a grant

from the university’s Longhorn Innovation Fund for Technology in 2011 to

create a one-of-a kind health information exchange (HIE) laboratory which

provides students with opportunities to experience interoperability first-hand

as they transfer simulated medical records through an HIE between two virtu-

al physician practices. In the rich techno-logical environment of the Learning

Center, students have opportunities to gain hands-on experience with multiple

EHR and HIE software systems, carry out workflow process redesign, learn HL

-7 message creation, and use Microsoft SQL and Access to perform data analyt-

ics exercises in a mock accountable care organization (ACO).

Most recently, Dr. Field partnered with CDC’s Public Health Informatics (PHI)

Fellowship Program to carry out a first-in-the-nation pilot of their new I-Scale

initiative, designed to increase the public health informatics workforce and to

meet informatics needs at state and local health departments. Three graduates

of the Health Informatics and Health IT Professional Education Program

solved a short term public health informatics problem at the Austin/Travis

County Health and Human Services Department using the same “In-fo Aid”

methodology utilized by PHI fellows. Students were taught by a public health

scientist at the CDC to utilize a standardized approach to solve real-world, real

-time problems associated with data collection, integration, translation, analy-

sis, visualization, and the use of data for decision making during public health

emergencies. CDC will now scale up this innovative program to include nine

other academic institutions in the nation. Along with UT Austin, these univer-

sities will teach students to solve public health informatics problems using this

approach to help increase the PHI Fellowship Program’s surge capacity to re-

spond to routine information needs and urgent public health threats. The three

UT Austin graduates who successfully piloted this program are now become

part of the PHI Fellowship Program’s “informatics corps” and they may be

called on in the future to respond during public health emergencies.

Dr. Field and the health informatics and health IT team at UT Austin plan to

continue to be national leaders in the development of innovative educational

programming in health informatics, public health informatics and health IT to

meet workforce demands in Texas and the Nation.

7:30am – 8:30am

8:30am – 9:00am

9:00am – 10:00am

10:00am – 11:30am

11:30am – 1:00pm

1:00pm – 2:00pm

2:00pm - 2:15pm

2:15pm – 3:45pm

3:45pm –4:00pm

4:30pm - 6:30pm

Breakfast & Registration

Welcome & Introductory Remarks

Beth Booher, President ACHE Central Texas Chapter

Lisa Keffer, President, HFMA South Texas Chapter

Session 1: Medicare Update

Speaker: Bill Galinsky, CPA, FHFMA, Vice President Government Finance,

Baylor Scott & White Health

Session 2 Panel Discussion: Reinventing Customer Service in Healthcare: Lessons

Learned from the Best

Moderator: Kate Henderson, President, North Market, Ascension Texas

Panelists: Jayne Pope, Chief Executive Officer, Hill Country Mem Hospital

Allyson Young, Human Resources and Brand Director, KN

Management

Sarah Knodel, Senior Vice President of Revenue Cycle, Baylor

Scott &White Health

Lunch and ACHE/HFMA Update: What’s NEW!

Session 3: Worksheet S-10 is Here to Stay: A Look at MAC S-10 Audits

Speakers: Jeff Norman

Kyle Pennington

Break

Session 4 Panel Discussion: Leading Information Safety: Planning for Data Privacy

and Security

Moderator: Julie Rennecker, PhD, Healthcare Industry Advisor, Cybersecurity

Panelists: Brad Maughan, HCISPP, Senior Director of Sales, Clearwater

Compliance

Luke Redman, Chief Executive Officer, Hospital Internists of TX

Matthew Chambers, Chief Information Officer, Baylor Scott &

White Health

Leanne Field, PhD, MS, Director, Digital Healthcare Innovation,

The University of Texas at Austin, McCombs School of Business

Final Comments

Social at B.D Riley's Irish Pub at Mueller

ACHE and HFMA Summer Institute August 16, 2019

Agenda