Lobster Ink ACCOR COURSE PORTFOLIO

Our portfolio of courses aims to improve Guest satisfaction, efficiency, productivity, and ultimately, the bottom line.

Accor Customised Course

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The Accor Launch with Lobster Ink video highlights the advantages of the platform. It drives excitement for Learners to go on, explore and continuously use LobsterInk.

The Accor Luxury and Upscale F&B Rituals is an all-encompassing course aimed at educating Learners about the AccorHotels’ 5 food and beverage rituals as well as the reasons on “why” and ‘how” to execute them correctly.

  Accor Food and Beverage Rituals

  Accor Launch with Lobster Ink

To view these course trailers, click on the play button and use the password: 12accor34

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COMING SOON

Lobster Ink’s detailed Professional Skills courses provide in-depth training across multiple departments that will improve service and efficiency in your establishment.

From skills such as dealing with complaints, to properly opening a bottle of wine, Lobster Ink Skills courses will ensure rapid development for any learner.

Professional Skills Courses

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  Housekeeping Professional

  Food and Beverage Service Professional

  Bar Professional

  Coffee Professional

  Front Office Professional

AVAILABLE IN • Thai • German • Latin American Spanish • Brazilian Portuguese • Mandarin • French

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Professional Product Knowledge Courses

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Wine Professional World Masterclass of Whisky

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Lobster Ink’s Professional Product Knowledge courses take learners on a journey into the world of wine, whisky and more. Whatever a learner’s prior knowledge, they’ll finish the journey knowing more, and serving that product more confidently.

Using beautiful footage, appropriate analogies, and humour, the Lobster Ink Product Knowledge courses aim to inform learners, and empower them to use this knowledge to create a better experience for their Guests.

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Skills Short Courses. Whether staff members are completely new, or have just moved departments, Lobster Ink Short Courses are the perfect way for them to hit the ground running by teaching them the basics of a subject in ten lessons or less. These courses are an efficient way to get your staff up to speed, whether it is teaching them the basics of greeting Guests to prepare them for a job at reception, or getting a waiter to quickly understand the basics of bar service.

Product Knowledge Courses. Lobster Ink Short Courses allow learners to quickly gain a basic understanding of a subject and apply it to their work immediately. Perfect for new staff members, these courses allow learners to understand the scope of a topic, and inspire them to complete the full course in future.

Short Courses

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Front Office Short Course Housekeeping Short Course Bar Short Course Food and Beverage Service Short Course

      Burgundy Short CourseWhisky Short CourseWine Short Course Champagne Short Course

COURSE OUTLINE COURSE OUTLINE COURSE OUTLINE COURSE OUTLINE

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AVAILABLE IN • Thai • German • Latin American Spanish • Brazilian Portuguese

• Mandarin • French

AVAILABLE IN • Thai • German • Latin American Spanish • Brazilian Portuguese

• Mandarin • French

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Video Time Theory Time Practical Time Total Time

Bar Professional Course 15 hrs 33 min 16 hrs 20 min 7 hrs 38 hrs 53 min

Housekeeping Professional Course 14 hrs 29 min 11 hrs 40 min 7 hrs 33 hrs 9 min

F&B Professional Course 11 hrs 47 min 10 hrs 20 min 3 hrs 30 min 25 hrs 37 min

Front Office Professional Course 6 hrs 7 min 5 hrs 20 min 7 hrs 30 min 18 hrs 57 min

Coffee Course 4 hrs 25 min 9 hrs 20 min 4 hrs 17 hrs 25 min

Housekeeping Short Course 44 min 1 hr 1 hr 2 hrs 44 min

Bar Short Course 41 min 1 hr 1 hr 2 hrs 41 min

F&B Short Course 37 min 40 min 1 hr 2 hrs 17 min

Front Office Short Course 34 min 40 min 1 hr 2 hrs 14 min

World Masterclass of Whisky 7 hrs 51 min 7 hrs 40 min 0 hrs 15 hrs 31 min

Wine Professional Course 7 hrs 4 min 3 hrs 40 min 3 hrs 13 hrs 44 min

Whisky Short Course 1 hr 12 min 20 min 0 hrs 1 hr 32 min

Wine Short Course 58 min 20 min 0 hrs 1 hr 18 min

Champagne Short Course 50 min 20 min 0 hrs 1 hr 10 min

Burgundy Short Course 36 min 20 min 0 hrs 56 min

International Skills Courses

International Skills Short Courses

Product Knowledge Courses

Product Knowledge Short Courses

Course Durations

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International Skills Courses

0 hrs

8 hrs

16 hrs

24 hrs

32 hrs

40 hrs

Bar Professional

Course

Housekeeping Professional

Course

F&B Professional

Course

Front Office Professional

CourseCoffee

0 hrs

3 hrs

6 hrs

10 hrs

13 hrs

16 hrs

Product Knowledge Courses

World Masterclass of Whisky

Wine Professional

Course

Course Durations

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International Skills Short Courses

0 hrs

8 hrs

16 hrs

24 hrs

32 hrs

40 hrs

Housekeeping Short Course

Bar Short Course

F&B Short Course

Front Office Short Course

0 hrs

3 hrs

6 hrs

10 hrs

13 hrs

16 hrs

Product Knowledge Short Courses

Whisky Short Course

Wine Short Course

Champagne Short Course

Burgundy Short Course

Accor Pricing

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PACKAGE Number of rooms Annual License Fee

Accor LUB pricing package

0 - 100 $1 600

101 - 200 $4 500

201 - 300 $6 950

300 + $8 088

ADDITIONAL COSTS Annual Fee

Activation fee (per property) $0

Remote installation fee (per property) $0

*Activation fee (once off payment per property)

For any hotel that enters into a subscription agreement with LI with effective date of the agreement being after 1 January 2017 (for less then the initial minimum three year term, excluding any renewal periods). Any newly opened hotel, not existing as at 31 December 2016, will not be liable to pay this activation fee.

$500