accommodation & hospitality services summer 2013 domestic staff induction please turn all phones...

Accommodation & Hospitality Services

Summer 2013 Domestic Staff Induction

Please turn all phones off


At the end of the session you will know…• Who we are• Key information like pay dates contact, numbers etc• What to wear• How to ensure you are paid• How to know when your working• What to do with left property • Child Protection & Safeguarding Policy• Health & Safety• Your way round campus• About the city team• How to clean a room with Practical Training


The Accommodation TeamAccommodation Operations

Coordinators

Vanessa ChambersEastwood Houses

WolfsonBrendonCotswold Academic

Kelvin Bateson-Keys

Woodland CourtMarlborough Court

Solsbury Court

Emilla DaviesPolden Court

QuarryMendip

Julie HillWestwood Houses

NorwoodOsborne

The Lodge

Kim EscottAgnieszka Kepska

Kamil Garstka

Mike GaleRachelTaylor

Monika JakubowskaGemma Coombs

Anna MilczarekRachel MortonDebbie Escott

West Team East Team

Assistant Accommodation Operations Coordinators


East Team

West Team

On Campus

http://www.bath.ac.uk/maps/pdf/campusmap09.pdf


CityTeam

Thornbank

John Wood

Carpenter House

Pultney Court

Clevelands & Canal Wharf


How much does the A & H Department make from Summer Business?

£1.5 Million in 2012

What does a room cost here?£25 - £66

How many eateries are there on Campus for the customer to use?

7

Do we do Bed AND Breakfast?YES

Summer business? What is it?

Useful Information



Pay Day•Pay day is the 25th of each month, As you were all told in your interviews depending on start date and the speed of the paper trail you might not be paid until July 25th.

Booking Time off/Holiday•Please give as least a weeks notice for a requests for time, this will ensure the rotas go out with correct information.

Pay Slips•Pay slips can be collected from AOC/Team Leader

Break Times•½ hour unpaid lunch break for shifts that are longer than 5 hours. Your supervisor will inform you of the time. If you need to leave your work area during this time, you must sign in and out. Otherwise, breaks should be taken in the designated staff areas.


Smoking Policy•The University is a non smoking Campus, you must use the designated smoking areas.

Mobile phones•Mobile phones are not permitted to be used while you are working, unless it is an emergency.

Parking on campus•Parking space is limited, and car users are generally charged for using university car parks and/ or required to display an official permit in the vehicle.

•Applications for permits should be made to the Parking Office or University Reception.

VEHICLES WITHOUT A VALID PERMIT WILL BE CLAMPED & FINED

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04-Jun

DAY OFF

DAY OFF BOOKED & CONFIRMED

CONTRACT TERMINATED

06-Jun03-JunEast (A) Team

DO

05-Jun

Casual Staff RotaMonday Tuesday

H

Wednesday Thursday

CT

07-Jun 08-JunFriday

09-JunSundaySaturday

Hourly Rate £

I certify that this is a true record of the overtime hours I have worked and that this is the only claim for these hours.

For Payroll use only Total Hours 0

University of Bath Casual Staff Weekly Timesheet

Claim Details (claiment to complete in block capitals)

Name Claimant's confirmation of hours worked.

Payroll Number xSignature & Date

Position Title Casual Conference Assistant

Hours worked (claimant to complete)

Date Day Start TimeBreak Time (Unpaid)#

End TimeHours worked (excl. breaks)

Area worked & Signed by AOC/AAOC(one timesheet per team, EAST/WEST/CITY)

Departmental Approval

Authorised Signatory

Name (Block Capitals)

Date 30th June 2013

Tele

Department/School Accommodation & Hospitality Services

# A 30 minute unpaid break must be taken after 5 hours continuous work.

Please show minutes as a decimal point:

i.e. 15 minutes = .25 30 minutes = .50 45 minutes = .75

All to be completed in coloured ink to determine originality

1. Sign each form in a coloured pen to show their authenticity.

2. To be paid the claiment must return their contract prior to the submission of these claims.

3. Completed timesheets must be returned to your AOC at the end of the week for processing.

Total 0


From 1 May any Casual Worker aged between 22 and state pension age who earns more than £786 in any month will be automatically enrolled into the People’s Pension.

If people do not wish to be part of the scheme they have the option to opt out.

Any Casual Worker between the ages of 16 and 75 can elect to join the People’s Pension from that date. This decision follows the Governments introduction of Pension Reform, commonly known as Auto-enrolment.

To find out more visit either

thepeoplespension.co.ukorSearch on the university website for Pensions auto-enrolment

Pension


Appropriate Dress

• Please make sure you wear the uniform provided.

• Jewellery must be kept to a minimum.

• Only stud earrings to be worn.

• Long hair must be tied back at all times.

• Always wear closed toe shoes.

• Check that you have no loose ties, scarves, jewellery or any other clothing or articles that could possibly get trapped in machinery.

• PPE


Key Policy

•All keys and key cards are collected from your AOC/AAOC Office. All keys must be signed for.

•The keys are your responsibility and must not be given to anyone else - please ensure that all keys you have signed out are kept on your person.

•All keys must be signed back in at the end of each shift.

•Any keys that go missing must be reported to your AOC immediately.


Left property/items in student accommodation No item should be removed from any student bedroom, kitchen or communal area unless the AOC or AAOC has authorised you to do so. If the area has no students or guests in occupation then any items found should be returned to your AOC or AAOC. Please remember to keep a note of what items were found and the flat/room number that they were found in. Any member of staff found to have been removing any items could face disciplinary action. Items of food You should not drink or eat any item of food found while carrying out cleaning services. No items of food should be removed from any student bedroom, kitchen or communal area unless the AOC or AAOC has authorised you to do so. If there are no students or guests staying in the area then items should be removed and returned to your AOC or AAOC. Please remember to keep a note of what items were found and the flat/room number that they were found in. Any member of staff found to have been removing, eating or drinking any items could face disciplinary action. Un-collected items If an item remains un-collected after we have contacted the guest/student then this may be offered to staff members for a reasonable donation to charity or sent to a local charity.

Left Property Policy


Child Protection & Safeguarding Guidance

During the vacation we have a number of Summer School guests from abroad and the UK, many of

whom are under 18.

Work in accommodation where children under the age of 18 are staying must always be carried out by 2

members of staff.

You will be notified if this will affect you.

A copy of the Child Protection Policy can be found on the staff notice boards


What the customer says:

“This is a great place to stay in Bath if you don't want to spend a fortune. £60 a night compared to £189 (one-eight-nine!) being asked by Travelodge for the dates we wanted. Rooms are clean, secure, there is TV, Wi-Fi, plenty of power and there is a lift to the upper floors. Parking was £5 for our 2 day stay, compared to about £15 a day in town.

The 18 bus runs to the centre of Bath every ten minutes, about £2 return and the last bus back is 3am - and if you've been out for a few beers you will no doubt find the kebab van on campus a welcome sight on your return. In the absence of a lottery win I'd definitely choose to stay here again.

Friendly, helpful staff too”Trip Advisor


Most common customer complaints you are likely to get this summer

“Quality of facilities or services”

“The rooms are too small”

“Kitchens/bathrooms not clean enough”

DO•Give an explanation where you can.

•If you can’t give an explanation, either point out a supervisor or other member of staff who can, or tell them you will find out and ask if they can come back to you in 5/10 minutes.

DON’T•Say ‘Sorry, I’m just a casual worker I can’t help you’

•Offer to find out and then not go back to them. Follow the problem through.

•Accept rudeness or aggressiveness. Be polite but firm.

All guests are given a customer feedback questionnaire at the end of their stay.


Communication


• Assess the load.• Don’t lift or handle more than can

be easily managed. • Keep the load close to the waist.• Adopt a stable position. • Get a good hold.• Start in a good posture.

Manual Handling

• Don’t flex the back any further while lifting.

• Avoid twisting the back or leaning sideways,

• Keep the head up when handling. • Move smoothly. • Put down, then adjust.


Incident and Accident Reporting

Report any accidents/incidents, however small, to your AOC/AAOC as soon as duly possible, who will then complete an online

accident/incident form. Appropriate action will then be taken.

ALWAYS:- Report ALL accidents, incidents and near misses, no matter how trivial they may seem to you.

- Report any misconduct or violence at work.

If in doubt, report it!


What should I do if I discover a fire?• Firstly raise the alarm

• Shut doors behind you

• Leave the workplace by the nearest safest route

• Report to the fire assembly point

• Do not re-enter the building until told to do so by the Fire Services

University of Bath

FIRE ACTION NOTICE

On discovering a fire, sound the alarm immediately by activating a call point. This will summon the Fire Brigade and Security.

Only tackle the fire using a fire extinguisher if it is safe to do so and you are familiar with the selection and use of fire extinguishers.

Advise Security by dialling 666 on an internal telephone line.

On hearing the alarm evacuate from the building immediately, using the nearest available exit.

On evacuating the building, please assemble on the:

EAST CAR PARK

- Do not stop to collect personal belongings. - Do not use a lift during an evacuation. - A muted alarm is not a signal that it is safe to return to the building. - Do not return to the building until the all clear has

been given by the Fire Marshals. - Do not enter a block where the “Fire Do

Not Enter” sign is illuminated.


COSHHControl Of Substances Hazardous to Health

Do..•Wash your hands often•Check the labels•Speak to a supervisor if unsure about chemical or working practice•Wear PPE provided•Report cuts/scrapes and have them attended to•Store products safely

Don't..•Mix products – no matter what they are •Mistreat the PPE you are given•Allow access to unauthorised personnel.


Toxic / Very Toxic

May cause serious health risk or even death if inhaled, ingested or penetrates the skin•Wear suitable protective clothing, gloves and eye/Face protectionFirst Aid•After contact with skin, wash immediately with plenty of water.•In case of contact with eyes, rinse immediately with plenty of water and seek medical advise

Corrosive

Contact with skin may cause destruction of living tissues and therefore burn.•Wear suitable protective clothing, gloves and eye/Face protection.First Aid•Immediately take off contaminated clothing •In case of contact with skin, wash immediately with plenty of water•In case of contact with eyes, rinse immediately for 15 minutes with plenty of water and seek medical advise

Harmful – May cause limited health risk if inhaled, ingested or if it penetrates the skin.Irritant – May cause inflammation and irritation on immediate, repeated or prolonged contact with the skin, or if inhaled•Do not breath vapour/spray /dust•Avoid contact with skin•Wash thoroughly before you eat. Drink or smokeFirst Aid•In case of contact with eyes, rinse immediately with plenty of water and seek medical advise

Flammable

At the risk of igniting, creating fire hazard:•Do not smoke or use any naked flames when working with flammable substances•Keep container sealed where possible to prevent flammable vapours escaping• Emergency Procedure•In the event of a fire, follow appropriate emergency procedure


Red Bathrooms Yellow Kitchens Green BedroomsBlue Stairs & Corridors

Sprint 200 Jontec 300 D2 Sani Cid


GUEST ARRIVAL & DEPARTURE TIMES

Your supervisor will advise you as to what time guest bedrooms and kitchens need to be ready for arrivals. From time to time it is agreed that guests can arrive earlier. This will be communicated to you through your work schedule

along with the agreed time of arrival.Check out time is 10am. From time to time it is agreed that guests can check out later. This will be communicated through your work schedule along with

the agreed departure time.


What Service will you be expected to provide?

Back to Back

Departure Clean

Service

Service withlinen change

Is the room as you would expect it if you had paid to stay?


Cables hidden.Phone connected.

Bed made and all requirements present.

Blinds and curtains open.

Mirrors smear free

Toilet seat down


Finally………

accommodation & hospitality services summer 2013 domestic staff induction please turn all phones...

Documents

peoples pension

smoking campus

designated staff areas

designated smoking areas

university reception

casual worker

university car parks

state pension age