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IT Service Desk Guide: Follow this guide to access the BPA network remotely on your non-BPA personal device.

helpdesk@bpa.gov x.HELP (503-230-4357) 3/17/2020 (DDM)

Contents

Logging into myPC with your DOE Security Badge .......................................................................................................................................... 1

Logging off myPC ............................................................................................................................................................................................ 6

Logging into myPC with your RSA token and PIN ............................................................................................................................................ 6

Updating Adobe Flash Player ......................................................................................................................................................................... 9

Windows 7 ........................................................................................................................................................................................................... 9 Windows 10 ....................................................................................................................................................................................................... 10

Troubleshooting ............................................................................................................................................................................................10

Installing Citrix Workspace ................................................................................................................................................................................ 10 Installation notes ........................................................................................................................................................................................... 10 Basic installation steps .................................................................................................................................................................................. 10

For more information and tips .......................................................................................................................................................................... 10

Logging into myPC with your DOE Security Badge

If you do not have a built-in card reader, limited quantities are available for pick-up at HQ, Ross and Munro security posts. Check with your management prior to going to any BPA facility.

1. Connect your USB clam shell reader to your computer or device and insert your DOE Security Badge.

2. From your Internet Explorer browser, go to https://mypc.bpa.gov.

Windows 10 users may need to search for Internet Explorer to open it as it may be hidden.

3. Leave all fields blank and click on the link, CLICK HERE TO LOGON USING DOE SECURITY BADGE.

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4. At the Windows Security prompt, identify the correct Entrust issued certificate to select by clicking on Click here to view certificate properties.

Depending upon your operating system, you may need to click on More choices to expand the list, select the certificate, and then click on the Click here to view properties link.

5. When viewing the certificate properties (click on Click here to view certificate properties link for the certificate), go to the Details tab and look for the following:

Subject: 8900##########, USERS NAME

Subject Alternative Name: Other Name:Principle Name=8900########## ….

Double-click on the Subject Alternate Name to view the details and verify something similar to 8900##########@FEDIDCARD.GOV is listed.

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6. Once you have identified the correct certificate, click on it from the Select a Certificate dialog box and click on OK.

7. Enter your DOE Security Badge PIN if prompted for a Smart Card PIN and click on OK.

8. If you receive another Select a Certificate prompt, repeat the process to identify and select the same

certificate as in the previous step.

9. If this is your first time setup, click on the checkbox next to I agree with the Citrix license agreement and click on the Install button.

If you already have Citrix Receiver or Citrix Workspace installed, leave the checkbox unchecked and click on Log on.

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10. If the myPC desktop does not automatically launch, click on the myPC desktop icon from the DESKTOPS tab.

Note: The desktop choice(s) displayed may vary depending upon the access you have been provided.

11. If prompted to Open, Save or Cancel an *.ica file, click on Open.

12. If prompted with an Internet Explorer Security message similar to the one below, click on Allow.

13. If prompted to select a certificate, repeat the process of checking the details to determine which one to use.

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14. Wait for the connection to complete.

15. If the myPC desktop does not automatically launch, you may see one or more of the screens below display. If

so click on Other user > Sign in options > , enter your DOE Security Badge PIN and press [Enter] or click on

the arrow button .

16. Click on Permit use of these devices if you wish.

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17. Skype for Business should automatically sign in for you.

18. Wait for your applications to load.

Logging off myPC

1. Save any open documents and close out of your programs.

2. Log off myPC. If the Citrix StoreFront window has not timed out, be sure to log off there, too.

Logging into myPC with your RSA token and PIN

This option is to be discontinued and should be used only as a back-up option. Once you are comfortable using the card reader on your personal computer or device to access myPC, please return the RSA token to Server Access Control, JNPS-2 for proper disposal.

1. From your Internet Explorer browser, go to https://mypc.bpa.gov.

2. At the BPA myPC logon screen, enter your BUD user name (e.g., ABC1234), password, RSA PIN and token code.

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3. Select the checkbox, I accept the Terms & Conditions, and click on the Log On button.

You may click directly on the I accept the Terms & Conditions text to read the conditions. The Terms & Conditions are the same as at work.

4. Click on DESKTOPS and then on the myPC desktop icon and wait for it to connect.

Note: The desktop choice(s) displayed may vary depending upon the access you have been provided.

5. Wait for the connection to complete.

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6. If the myPC desktop does not automatically launch, you may see one or more of the screens below display. If

so click on Other user > Sign in options > , enter your DOE Security Badge PIN and press [Enter] or click on

the arrow button .

7. Click on Permit use of these devices if you wish.

19. Skype for Business should automatically sign in for you.

20. Wait for your applications to load.

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Updating Adobe Flash Player

Windows 7 users should update to the most current version of Adobe Flash Player for the best experience while viewing video content in myPC. Windows 10 users have Flash Player integrated with Internet Explorer and should not need the update.

Windows 7

1. Go to > Control Panel > Programs and Features to verify you have Adobe Flash Player ActiveX and Adobe Flash Player NPAPI installed.

2. Search in Control Panel or go to All Control Panel Items to locate Adobe Flash Player.

3. Click on it to bring up the Flash Player Settings Managers and go to the Updates tab to see the version you have installed.

4. Click on the Check Now button to go to the Adobe website and verify you have the latest version installed.

5. Update or install Adobe Flash Player ActiveX and Adobe Flash Player NPAPI from the website if needed. See https://get3.adobe.com/flashplayer/update/activex/ and https://get.adobe.com/flashplayer/npapi/ to obtain the two updates.

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Windows 10

Windows 10 users have Flash Player integrated with Internet Explorer and should not need the update.

Troubleshooting

Installing Citrix Workspace

If you are having issues, you may need to install Citrix Receiver or its newest replacement, Citrix Workspace App, on your computer or device to access myPC remotely.

Installation notes

The versions and download links to Citrix Workspace change frequently.

Find Citrix Workspace downloads at https://receiver.citrix.com.

Users report mixed results as to what works or does not work with their particular device and software. Try the latest Citrix Workspace App. However, if you run into issues, you may wish to uninstall it and install an earlier version of Citrix Receiver. Find earlier versions at https://www.citrix.com/downloads/citrix-receiver/.

If you already have a version of Citrix Receiver installed, consider removing it first before downloading a new version.

Basic installation steps

1. Install the latest version for your computer or device. In most cases the https://receiver.citrix.com website will automatically detect your computer or device’s operating system and will give you the best download link to use.

2. Follow the online instructions to download and install Citrix Workspace App or Citrix Receiver.

3. At the end of the installation if prompted to enter server or site information, leave these fields blank.

4. Click on Finish or close the window.

For more information and tips

Once on the BPA network, see the Connection > Quick Links > IT Service Desk > Remote Access website for more.