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ACCESS FLORIDA
System Replacement
Oral Negotiations
October 31, 2012 – November 1, 2012
Copyright © 2012 Accenture All rights reserved.
Agenda
2
Company and
Team Experience (Implementation
and O&M)
Solution
Overview
Solution
Architecture
Functional
Requirements (Intake, Assessment
and Application)
Question and
Answer
Project
Approach (Implementation
and O&M)
Meeting
Kickoff
Meeting Kickoff
Copyright © 2012 Accenture All rights reserved.
The Accenture Team Experienced and Committed to Help Achieve Your Vision
3
Copyright © 2012 Accenture All rights reserved.
Company and Team Experience
4
• 26 years of relevant experience
• Leads Accenture‟s U.S. DHHS key
program areas including CDC, CMS, and FDA
• Led large, complex enterprise-wide projects in Health
and Human Services
• Manages large, transformational project initiatives
• 3 years living and working in Florida, leading projects
with DOR, DBPR, and DMS
Cindy Hielscher, Project Manager
Proven Project Leader with the Right Experience
PROJECT LEADERSHIP
Executive Advisors
Greg Martin
Dave McCurley
Debora Morris
Quality Assurance
Julie Booth
Seth Richman
Barry Webster
9 FL_FIES 12.109
Executive Sponsor
Jorge Benitez
Project Mobilization Lead
Tim Murray
Project Manager
Cindy Hielscher
Project Management Office
Chris Wade
Organizational
Change Mgmt
Lead
Jina Braynon
Conversion
Manager
Kevin Hogg
Testing
Manager
Shanna Wiley
Requirements
Manager
Danielle
Klayman
DDI Implementation
Manager
Kim Koegel
Application
Development Lead
Arasu Dakshin
Senior Application
Engineer
Tony Dicuffa
Technical Lead
Paul Moore
System
Architect
Henry Wu
Interface
Manager
Zhen Zhu
Accenture
Software
Product Team
Training Lead
Jim Burns
(Actium)
Operations Manager
Thomas Hawkins
Production Support Open Systems Support Mainframe SupportBusiness Analyst
Support
O&M
PROJECT LEADERSHIP
Executive Advisors
Greg Martin
Dave McCurley
Debora Morris
Quality Assurance
Julie Booth
Seth Richman
Barry Webster
9 FL_FIES 12.109
Executive Sponsor
Jorge Benitez
Project Mobilization Lead
Tim Murray
Project Manager
Cindy Hielscher
Project Management Office
Chris Wade
Organizational
Change Mgmt
Lead
Jina Braynon
Conversion
Manager
Kevin Hogg
Testing
Manager
Shanna Wiley
Requirements
Manager
Danielle
Klayman
DDI Implementation
Manager
Kim Koegel
Application
Development Lead
Arasu Dakshin
Senior Application
Engineer
Tony Dicuffa
Technical Lead
Paul Moore
System
Architect
Henry Wu
Interface
Manager
Zhen Zhu
Accenture
Software
Product Team
Training Lead
Jim Burns
(Actium)
Operations Manager
Thomas Hawkins
Production Support Open Systems Support Mainframe SupportBusiness Analyst
Support
O&M
Copyright © 2012 Accenture All rights reserved.
Agenda
5
Solution
Overview
Solution
Architecture
Functional
Requirements (Intake, Assessment
and Application)
Question and
Answer
Project
Approach (Implementation
and O&M)
Company and
Team Experience (Implementation
and O&M)
Meeting
Kickoff
Company and Team Experience
(Implementation and O&M)
Copyright © 2012 Accenture All rights reserved.
Company and Team Experience Enabling DCF to Move to the Next Level
6
Setting the Stage for DCF Success and More …
Universal
Eligibility
Copyright © 2012 Accenture All rights reserved.
Company and Team Experience Jorge Benitez, Executive Sponsor
7
• Florida native, University of Florida
graduate, and lives and works out
of Miami
• Over 30 years with Accenture
• Managing Director and Chief Executive of North
America, focused on Accenture‟s business strategy and
growth in North America
Committed to Bringing the Best of Accenture to Florida ACCESS
PROJECT LEADERSHIP
Executive Advisors
Greg Martin
Dave McCurley
Debora Morris
Quality Assurance
Julie Booth
Seth Richman
Barry Webster
9 FL_FIES 12.109
Executive Sponsor
Jorge Benitez
Project Mobilization Lead
Tim Murray
Project Manager
Cindy Hielscher
Project Management Office
Chris Wade
Organizational
Change Mgmt
Lead
Jina Braynon
Conversion
Manager
Kevin Hogg
Testing
Manager
Shanna Wiley
Requirements
Manager
Danielle
Klayman
DDI Implementation
Manager
Kim Koegel
Application
Development Lead
Arasu Dakshin
Senior Application
Engineer
Tony Dicuffa
Technical Lead
Paul Moore
System
Architect
Henry Wu
Interface
Manager
Zhen Zhu
Accenture
Software
Product Team
Training Lead
Jim Burns
(Actium)
Operations Manager
Thomas Hawkins
Production Support Open Systems Support Mainframe SupportBusiness Analyst
Support
O&M
PROJECT LEADERSHIP
Executive Advisors
Greg Martin
Dave McCurley
Debora Morris
Quality Assurance
Julie Booth
Seth Richman
Barry Webster
9 FL_FIES 12.109
Executive Sponsor
Jorge Benitez
Project Mobilization Lead
Tim Murray
Project Manager
Cindy Hielscher
Project Management Office
Chris Wade
Organizational
Change Mgmt
Lead
Jina Braynon
Conversion
Manager
Kevin Hogg
Testing
Manager
Shanna Wiley
Requirements
Manager
Danielle
Klayman
DDI Implementation
Manager
Kim Koegel
Application
Development Lead
Arasu Dakshin
Senior Application
Engineer
Tony Dicuffa
Technical Lead
Paul Moore
System
Architect
Henry Wu
Interface
Manager
Zhen Zhu
Accenture
Software
Product Team
Training Lead
Jim Burns
(Actium)
Operations Manager
Thomas Hawkins
Production Support Open Systems Support Mainframe SupportBusiness Analyst
Support
O&M
Copyright © 2012 Accenture All rights reserved.
Company and Team Experience A Focus on Our Client‟s Clients
8
Focused on North America with a Passion for Florida
Copyright © 2012 Accenture All rights reserved.
Company and Team Experience Greg Martin, Executive Advisor
9
• Tallahassee-based with a record of success in Florida at
DBPR, DMS, DOR, and OFR
• Managing Director of the Florida Health and Public
Service Practice
• More than 28 years experience
• Global Lead for Accenture‟s Regulatory Practice
• Community commitment includes American Lung
Association Board, Dress for Success Program,
Veteran‟s Job Search Workshop
Focused on Florida with an Unmatched Track Record of Success
PROJECT LEADERSHIP
Executive Advisors
Greg Martin
Dave McCurley
Debora Morris
Quality Assurance
Julie Booth
Seth Richman
Barry Webster
9 FL_FIES 12.109
Executive Sponsor
Jorge Benitez
Project Mobilization Lead
Tim Murray
Project Manager
Cindy Hielscher
Project Management Office
Chris Wade
Organizational
Change Mgmt
Lead
Jina Braynon
Conversion
Manager
Kevin Hogg
Testing
Manager
Shanna Wiley
Requirements
Manager
Danielle
Klayman
DDI Implementation
Manager
Kim Koegel
Application
Development Lead
Arasu Dakshin
Senior Application
Engineer
Tony Dicuffa
Technical Lead
Paul Moore
System
Architect
Henry Wu
Interface
Manager
Zhen Zhu
Accenture
Software
Product Team
Training Lead
Jim Burns
(Actium)
Operations Manager
Thomas Hawkins
Production Support Open Systems Support Mainframe SupportBusiness Analyst
Support
O&M
PROJECT LEADERSHIP
Executive Advisors
Greg Martin
Dave McCurley
Debora Morris
Quality Assurance
Julie Booth
Seth Richman
Barry Webster
9 FL_FIES 12.109
Executive Sponsor
Jorge Benitez
Project Mobilization Lead
Tim Murray
Project Manager
Cindy Hielscher
Project Management Office
Chris Wade
Organizational
Change Mgmt
Lead
Jina Braynon
Conversion
Manager
Kevin Hogg
Testing
Manager
Shanna Wiley
Requirements
Manager
Danielle
Klayman
DDI Implementation
Manager
Kim Koegel
Application
Development Lead
Arasu Dakshin
Senior Application
Engineer
Tony Dicuffa
Technical Lead
Paul Moore
System
Architect
Henry Wu
Interface
Manager
Zhen Zhu
Accenture
Software
Product Team
Training Lead
Jim Burns
(Actium)
Operations Manager
Thomas Hawkins
Production Support Open Systems Support Mainframe SupportBusiness Analyst
Support
O&M
Copyright © 2012 Accenture All rights reserved.
Company and Team Experience Accenture in Florida
10
Helping the State to Improve the Lives of Floridians
Copyright © 2012 Accenture All rights reserved.
Company and Team Experience Debora Morris, Executive Advisor
11
• Integrated Social Services Industry Lead for North America
• Former Deputy Commissioner for the Texas Department of
Human Services (DHS)
• Over 25 years of Health and Human Services experience
• Account Manager for Kansas‟ integrated eligibility project
(KEES) and Iowa Eligibility System (ELIAS)
• Consulting Magazine‟s 2012 Women Leaders in Consulting
Leadership Award
Public Assistance Leadership Driven from Practical Experience
PROJECT LEADERSHIP
Executive Advisors
Greg Martin
Dave McCurley
Debora Morris
Quality Assurance
Julie Booth
Seth Richman
Barry Webster
9 FL_FIES 12.109
Executive Sponsor
Jorge Benitez
Project Mobilization Lead
Tim Murray
Project Manager
Cindy Hielscher
Project Management Office
Chris Wade
Organizational
Change Mgmt
Lead
Jina Braynon
Conversion
Manager
Kevin Hogg
Testing
Manager
Shanna Wiley
Requirements
Manager
Danielle
Klayman
DDI Implementation
Manager
Kim Koegel
Application
Development Lead
Arasu Dakshin
Senior Application
Engineer
Tony Dicuffa
Technical Lead
Paul Moore
System
Architect
Henry Wu
Interface
Manager
Zhen Zhu
Accenture
Software
Product Team
Training Lead
Jim Burns
(Actium)
Operations Manager
Thomas Hawkins
Production Support Open Systems Support Mainframe SupportBusiness Analyst
Support
O&M
PROJECT LEADERSHIP
Executive Advisors
Greg Martin
Dave McCurley
Debora Morris
Quality Assurance
Julie Booth
Seth Richman
Barry Webster
9 FL_FIES 12.109
Executive Sponsor
Jorge Benitez
Project Mobilization Lead
Tim Murray
Project Manager
Cindy Hielscher
Project Management Office
Chris Wade
Organizational
Change Mgmt
Lead
Jina Braynon
Conversion
Manager
Kevin Hogg
Testing
Manager
Shanna Wiley
Requirements
Manager
Danielle
Klayman
DDI Implementation
Manager
Kim Koegel
Application
Development Lead
Arasu Dakshin
Senior Application
Engineer
Tony Dicuffa
Technical Lead
Paul Moore
System
Architect
Henry Wu
Interface
Manager
Zhen Zhu
Accenture
Software
Product Team
Training Lead
Jim Burns
(Actium)
Operations Manager
Thomas Hawkins
Production Support Open Systems Support Mainframe SupportBusiness Analyst
Support
O&M
Copyright © 2012 Accenture All rights reserved.
Company and Team Experience The Right Experience and Commitment
12
11 eligibility solution implementations delivered on time and on budget
15 years dedicated to making eligibility systems flexible, configurable, and
easy to maintain
8,000 Human Services professionals
100 successfully completed health and human services projects
30 years of health and human services experience
7 industry-focused Accenture Software businesses offering over 50 products
to clients in 36 countries
#1 ranking for the 4th consecutive year in IDC rankings of Systems
Integration (SI) services
#1 leader ranking from Gartner for SOA Implementations
$15M+ investment in leading edge eligibility product
15 years implementing major systems and delivering IT and consulting
projects with the State of Florida
The Right Team for Large Human Services Projects
Copyright © 2012 Accenture All rights reserved.
Company and Team Experience The Right Experience
13
Our Unique Experience is the Foundation for Your Success
IOWA DHS
Copyright © 2012 Accenture All rights reserved.
Company and Team Experience Dave McCurley, Executive Advisor
14
• Global Managing Director for Accenture Software
• Over 27 years of relevant experience in the Public
Sector
• Formerly Accenture‟s Global Managing Director for
Health and Human Services
• Overall responsibility for the Software Solution proposed
for the ACCESS FLORIDA System Replacement project
Helping People with Software Driven Human Services Innovation
PROJECT LEADERSHIP
Executive Advisors
Greg Martin
Dave McCurley
Debora Morris
Quality Assurance
Julie Booth
Seth Richman
Barry Webster
9 FL_FIES 12.109
Executive Sponsor
Jorge Benitez
Project Mobilization Lead
Tim Murray
Project Manager
Cindy Hielscher
Project Management Office
Chris Wade
Organizational
Change Mgmt
Lead
Jina Braynon
Conversion
Manager
Kevin Hogg
Testing
Manager
Shanna Wiley
Requirements
Manager
Danielle
Klayman
DDI Implementation
Manager
Kim Koegel
Application
Development Lead
Arasu Dakshin
Senior Application
Engineer
Tony Dicuffa
Technical Lead
Paul Moore
System
Architect
Henry Wu
Interface
Manager
Zhen Zhu
Accenture
Software
Product Team
Training Lead
Jim Burns
(Actium)
Operations Manager
Thomas Hawkins
Production Support Open Systems Support Mainframe SupportBusiness Analyst
Support
O&M
PROJECT LEADERSHIP
Executive Advisors
Greg Martin
Dave McCurley
Debora Morris
Quality Assurance
Julie Booth
Seth Richman
Barry Webster
9 FL_FIES 12.109
Executive Sponsor
Jorge Benitez
Project Mobilization Lead
Tim Murray
Project Manager
Cindy Hielscher
Project Management Office
Chris Wade
Organizational
Change Mgmt
Lead
Jina Braynon
Conversion
Manager
Kevin Hogg
Testing
Manager
Shanna Wiley
Requirements
Manager
Danielle
Klayman
DDI Implementation
Manager
Kim Koegel
Application
Development Lead
Arasu Dakshin
Senior Application
Engineer
Tony Dicuffa
Technical Lead
Paul Moore
System
Architect
Henry Wu
Interface
Manager
Zhen Zhu
Accenture
Software
Product Team
Training Lead
Jim Burns
(Actium)
Operations Manager
Thomas Hawkins
Production Support Open Systems Support Mainframe SupportBusiness Analyst
Support
O&M
Copyright © 2012 Accenture All rights reserved.
Company and Team Experience Accenture Software - Current Portfolio of Products
15
P&C
Insurance
Life
Insurance Banking
Consumer
Goods
Freight &
Logistics
Human
Services
Health
Services
Human
Capital
Management
Digital
Services
Travel
Services
Accenture
Claim
Components
Accenture
Duck Creek
Accenture Ins.
Data Migration
Factory
Accenture Life
Insurance
Platform
Accenture Ins.
Data Migration
Factory
Alnova
Accenture
Multi-channel
Platform
Accenture
Product & Fee
Factory
Accenture CAS
Accenture
Freight &
Logistics
Software
Accenture
Public Service
Platform
Accenture
Public Health
Platform
(Medicaid)
Accenture
Audit &
Compliance
Accenture
Clone & Test
Accenture
Quick
Document
Builder
Accenture
Video
Solution
Accenture Fare
Management
Solution
• 10 Businesses
• 50+ Software Products
• 1700+ clients
• Sold into 38 countries
• 2700+ professionals
• 10 Software Solution Centers
IOWA DHS
Software Products and People that Power Major Organizations
Copyright © 2012 Accenture All rights reserved.
Company and Team Experience Accenture Software - The APSP Product Suite
16
Real SOA Architecture to Power Large Public Sector Processing FL FIES 12.0005
• Rules• Forms• Reporting• ECM
• Address Normalization
• Identity Resolution
• IDM• Access Mgmt• Audit
• BPM• EAI
Technical Services
Presentation Services
Business Services
Se
rvicesS
erv
ice
s
Le
ga
cy Ap
plica
tions
Data Services
OLTP
Rules
Reporting
FoundationServices
Enterprise Service Bus
Pre-built Services
Ext
ern
al A
pp
lica
tions
Database
Application & Rules Engine
Service Layers
Services & Frameworks
Adapters
Integration & Workflow
Service Layers
Adapters
Presentation
Service Layers
Services & Frameworks
Adapters
Security
Service Layers
Services & Frameworks
Adapters
Common
Service Layers
Services & Frameworks
Accenture Benefits
Management System
Accenture Citizen Self-
Service Portal
Future Composite
Applications:HBE, Others
Knowledge
Copyright © 2012 Accenture All rights reserved.
PROJECT LEADERSHIP
Executive Advisors
Greg Martin
Dave McCurley
Debora Morris
Quality Assurance
Julie Booth
Seth Richman
Barry Webster
Executive Sponsor
Jorge Benitez
Project Mobilization Lead
Tim Murray
Project Manager
Cindy Hielscher
Project Management Office
Chris Wade
Organizational
Change Mgmt
Lead
Jina Braynon
Conversion
Manager
Kevin Hogg
Testing
Manager
Shanna Wiley
Requirements
Manager
Danielle
Klayman
DDI Implementation
Manager
Kim Koegel
Application
Development Lead
Arasu Dakshin
Senior Application
Engineer
Tony DiCuffa
Technical Lead
Paul Moore
System
Architect
Henry Wu
Interface
Manager
Zhen Zhu
Accenture
Software
Product Team
Training Lead
Jim Burns
(Actium)
Operations Manager
Mike Jackman
Production Support Open Systems Support Mainframe SupportBusiness Analyst
Support
O&M
Florida Resident Key Personnel
Company and Team Experience The Accenture Team
17
An Experienced Team with a Track Record of Success
Copyright © 2012 Accenture All rights reserved.
PROJECT LEADERSHIP
Executive Advisors
Greg Martin
Dave McCurley
Debora Morris
Quality Assurance
Julie Booth
Seth Richman
Barry Webster
Executive Sponsor
Jorge Benitez
Project Mobilization Lead
Tim Murray
Project Manager
Cindy Hielscher
Project Management Office
Chris Wade
Organizational
Change Mgmt
Lead
Jina Braynon
Conversion
Manager
Kevin Hogg
Testing
Manager
Shanna Wiley
Requirements
Manager
Danielle
Klayman
DDI Implementation
Manager
Kim Koegel
Application
Development Lead
Arasu Dakshin
Senior Application
Engineer
Tony Dicuffa
Technical Lead
Paul Moore
System
Architect
Henry Wu
Interface
Manager
Zhen Zhu
Accenture
Software
Product Team
Training Lead
Jim Burns
(Actium)
Operations Manager
Mike Jackman
Production Support Open Systems Support Mainframe SupportBusiness Analyst
Support
O&M
Florida Resident Key Personnel
Company and Team Experience Tim Murray, Project Mobilization Lead
18
Industry and Technical Experience, with a Local Delivery Record
• More than 21 years of relevant experience
• Led similar transition for the State of Texas eligibility system
• Led transition of 46 systems and over 60 staff for an O&M
project with the Florida Department of Management
Services
• Tallahassee-based leader in Accenture‟s Technology
Practice
PROJECT LEADERSHIP
Executive Advisors
Greg Martin
Dave McCurley
Debora Morris
Quality Assurance
Julie Booth
Seth Richman
Barry Webster
9 FL_FIES 12.109
Executive Sponsor
Jorge Benitez
Project Mobilization Lead
Tim Murray
Project Manager
Cindy Hielscher
Project Management Office
Chris Wade
Organizational
Change Mgmt
Lead
Jina Braynon
Conversion
Manager
Kevin Hogg
Testing
Manager
Shanna Wiley
Requirements
Manager
Danielle
Klayman
DDI Implementation
Manager
Kim Koegel
Application
Development Lead
Arasu Dakshin
Senior Application
Engineer
Tony Dicuffa
Technical Lead
Paul Moore
System
Architect
Henry Wu
Interface
Manager
Zhen Zhu
Accenture
Software
Product Team
Training Lead
Jim Burns
(Actium)
Operations Manager
Thomas Hawkins
Production Support Open Systems Support Mainframe SupportBusiness Analyst
Support
O&M
Copyright © 2012 Accenture All rights reserved.
PROJECT LEADERSHIP
Executive Advisors
Greg Martin
Dave McCurley
Debora Morris
Quality Assurance
Julie Booth
Seth Richman
Barry Webster
Executive Sponsor
Jorge Benitez
Project Mobilization Lead
Tim Murray
Project Manager
Cindy Hielscher
Project Management Office
Chris Wade
Organizational
Change Mgmt
Lead
Jina Braynon
Conversion
Manager
Kevin Hogg
Testing
Manager
Shanna Wiley
Requirements
Manager
Danielle
Klayman
DDI Implementation
Manager
Kim Koegel
Application
Development Lead
Arasu Dakshin
Senior Application
Engineer
Tony Dicuffa
Technical Lead
Paul Moore
System
Architect
Henry Wu
Interface
Manager
Zhen Zhu
Accenture
Software
Product Team
Training Lead
Jim Burns
(Actium)
Operations Manager
Mike Jackman
Production Support Open Systems Support Mainframe SupportBusiness Analyst
Support
O&M
Florida Resident Key Personnel
Company and Team Experience Chris Wade, Program Management Office (PMO)
19
• 15 years of relevant experience
on Florida IT projects
• Currently the Project Director on Florida‟s Office of Early
Learning ELIS project
• Previously served as Project Lead at Florida DBPR
• Experienced in technology modernization and
organizational transformation
• Tallahassee-based and Florida resident for 44 years
Experienced Project Director, Focused on Process Improvement
PROJECT LEADERSHIP
Executive Advisors
Greg Martin
Dave McCurley
Debora Morris
Quality Assurance
Julie Booth
Seth Richman
Barry Webster
9 FL_FIES 12.109
Executive Sponsor
Jorge Benitez
Project Mobilization Lead
Tim Murray
Project Manager
Cindy Hielscher
Project Management Office
Chris Wade
Organizational
Change Mgmt
Lead
Jina Braynon
Conversion
Manager
Kevin Hogg
Testing
Manager
Shanna Wiley
Requirements
Manager
Danielle
Klayman
DDI Implementation
Manager
Kim Koegel
Application
Development Lead
Arasu Dakshin
Senior Application
Engineer
Tony Dicuffa
Technical Lead
Paul Moore
System
Architect
Henry Wu
Interface
Manager
Zhen Zhu
Accenture
Software
Product Team
Training Lead
Jim Burns
(Actium)
Operations Manager
Thomas Hawkins
Production Support Open Systems Support Mainframe SupportBusiness Analyst
Support
O&M
Copyright © 2012 Accenture All rights reserved.
PROJECT LEADERSHIP
Executive Advisors
Greg Martin
Dave McCurley
Debora Morris
Quality Assurance
Julie Booth
Seth Richman
Barry Webster
Executive Sponsor
Jorge Benitez
Project Mobilization Lead
Tim Murray
Project Manager
Cindy Hielscher
Project Management Office
Chris Wade
Organizational
Change Mgmt
Lead
Jina Braynon
Conversion
Manager
Kevin Hogg
Testing
Manager
Shanna Wiley
Requirements
Manager
Danielle
Klayman
DDI Implementation
Manager
Kim Koegel
Application
Development Lead
Arasu Dakshin
Senior Application
Engineer
Tony Dicuffa
Technical Lead
Paul Moore
System
Architect
Henry Wu
Interface
Manager
Zhen Zhu
Accenture
Software
Product Team
Training Lead
Jim Burns
(Actium)
Operations Manager
Mike Jackman
Production Support Open Systems Support Mainframe SupportBusiness Analyst
Support
O&M
Florida Resident Key Personnel
PROJECT LEADERSHIP
Executive Advisors
Greg Martin
Dave McCurley
Debora Morris
Quality Assurance
Julie Booth
Seth Richman
Barry Webster
Executive Sponsor
Jorge Benitez
Project Mobilization Lead
Tim Murray
Project Manager
Cindy Hielscher
Project Management Office
Chris Wade
Organizational
Change Mgmt
Lead
Jina Braynon
Conversion
Manager
Kevin Hogg
Testing
Manager
Shanna Wiley
Requirements
Manager
Danielle
Klayman
DDI Implementation
Manager
Kim Koegel
Application
Development Lead
Arasu Dakshin
Senior Application
Engineer
Tony Dicuffa
Technical Lead
Paul Moore
System
Architect
Henry Wu
Interface
Manager
Zhen Zhu
Accenture
Software
Product Team
Training Lead
Jim Burns
(Actium)
Operations Manager
Mike Jackman
Production Support Open Systems Support Mainframe SupportBusiness Analyst
Support
O&M
Florida Resident Key Personnel
Company and Team Experience Mike Jackman, Operations Manager
20
• More than 15 years
of relevant experience
• Leadership roles across the spectrum of the project
lifecycle
• Proven experience implementing and supporting large
enterprise systems for the largest Florida agencies
• Local Tallahassee-based experience
State of Florida Experience with a Deep and Diverse Skillset
Copyright © 2012 Accenture All rights reserved.
PROJECT LEADERSHIP
Executive Advisors
Greg Martin
Dave McCurley
Debora Morris
Quality Assurance
Julie Booth
Seth Richman
Barry Webster
Executive Sponsor
Jorge Benitez
Project Mobilization Lead
Tim Murray
Project Manager
Cindy Hielscher
Project Management Office
Chris Wade
Organizational
Change Mgmt
Lead
Jina Braynon
Conversion
Manager
Kevin Hogg
Testing
Manager
Shanna Wiley
Requirements
Manager
Danielle
Klayman
DDI Implementation
Manager
Kim Koegel
Application
Development Lead
Arasu Dakshin
Senior Application
Engineer
Tony Dicuffa
Technical Lead
Paul Moore
System
Architect
Henry Wu
Interface
Manager
Zhen Zhu
Accenture
Software
Product Team
Training Lead
Jim Burns
(Actium)
Operations Manager
Mike Jackman
Production Support Open Systems Support Mainframe SupportBusiness Analyst
Support
O&M
Florida Resident Key Personnel
PROJECT LEADERSHIP
Executive Advisors
Greg Martin
Dave McCurley
Debora Morris
Quality Assurance
Julie Booth
Seth Richman
Barry Webster
9 FL_FIES 12.109
Executive Sponsor
Jorge Benitez
Project Mobilization Lead
Tim Murray
Project Manager
Cindy Hielscher
Project Management Office
Chris Wade
Organizational
Change Mgmt
Lead
Jina Braynon
Conversion
Manager
Kevin Hogg
Testing
Manager
Shanna Wiley
Requirements
Manager
Danielle
Klayman
DDI Implementation
Manager
Kim Koegel
Application
Development Lead
Arasu Dakshin
Senior Application
Engineer
Tony Dicuffa
Technical Lead
Paul Moore
System
Architect
Henry Wu
Interface
Manager
Zhen Zhu
Accenture
Software
Product Team
Training Lead
Jim Burns
(Actium)
Operations Manager
Thomas Hawkins
Production Support Open Systems Support Mainframe SupportBusiness Analyst
Support
O&M
Company and Team Experience Kim Koegel, Implementation Lead
21
• Tallahassee-based with over 13 years experience
supporting State of Florida projects
• Statewide Change Management Lead for 10 years on
MyFloridaMarketPlace project
• Leads change management, communication and
readiness activities for complex system implementations
• Has worked with many partner organizations of DCF
across the State
Experienced Delivery Leader with Significant Florida Experience
Copyright © 2012 Accenture All rights reserved.
PROJECT LEADERSHIP
Executive Advisors
Greg Martin
Dave McCurley
Debora Morris
Quality Assurance
Julie Booth
Seth Richman
Barry Webster
Executive Sponsor
Jorge Benitez
Project Mobilization Lead
Tim Murray
Project Manager
Cindy Hielscher
Project Management Office
Chris Wade
Organizational
Change Mgmt
Lead
Jina Braynon
Conversion
Manager
Kevin Hogg
Testing
Manager
Shanna Wiley
Requirements
Manager
Danielle
Klayman
DDI Implementation
Manager
Kim Koegel
Application
Development Lead
Arasu Dakshin
Senior Application
Engineer
Tony Dicuffa
Technical Lead
Paul Moore
System
Architect
Henry Wu
Interface
Manager
Zhen Zhu
Accenture
Software
Product Team
Training Lead
Jim Burns
(Actium)
Operations Manager
Mike Jackman
Production Support Open Systems Support Mainframe SupportBusiness Analyst
Support
O&M
Florida Resident Key Personnel
Company and Team Experience Jim Burns, Training Lead
22
• More than 20 years experience with a focus on training
development and delivery
• Practical experience as a social worker and an eligibility
worker/supervisor in the State of California
• Led large training and change management efforts on
projects throughout 4 states
• Certified Master Trainer
Certified Trainer with Relevant Field Experience
PROJECT LEADERSHIP
Executive Advisors
Greg Martin
Dave McCurley
Debora Morris
Quality Assurance
Julie Booth
Seth Richman
Barry Webster
9 FL_FIES 12.109
Executive Sponsor
Jorge Benitez
Project Mobilization Lead
Tim Murray
Project Manager
Cindy Hielscher
Project Management Office
Chris Wade
Organizational
Change Mgmt
Lead
Jina Braynon
Conversion
Manager
Kevin Hogg
Testing
Manager
Shanna Wiley
Requirements
Manager
Danielle
Klayman
DDI Implementation
Manager
Kim Koegel
Application
Development Lead
Arasu Dakshin
Senior Application
Engineer
Tony Dicuffa
Technical Lead
Paul Moore
System
Architect
Henry Wu
Interface
Manager
Zhen Zhu
Accenture
Software
Product Team
Training Lead
Jim Burns
(Actium)
Operations Manager
Thomas Hawkins
Production Support Open Systems Support Mainframe SupportBusiness Analyst
Support
O&M
Copyright © 2012 Accenture All rights reserved.
PROJECT LEADERSHIP
Executive Advisors
Greg Martin
Dave McCurley
Debora Morris
Quality Assurance
Julie Booth
Seth Richman
Barry Webster
Executive Sponsor
Jorge Benitez
Project Mobilization Lead
Tim Murray
Project Manager
Cindy Hielscher
Project Management Office
Chris Wade
Organizational
Change Mgmt
Lead
Jina Braynon
Conversion
Manager
Kevin Hogg
Testing
Manager
Shanna Wiley
Requirements
Manager
Danielle
Klayman
DDI Implementation
Manager
Kim Koegel
Application
Development Lead
Arasu Dakshin
Senior Application
Engineer
Tony Dicuffa
Technical Lead
Paul Moore
System
Architect
Henry Wu
Interface
Manager
Zhen Zhu
Accenture
Software
Product Team
Training Lead
Jim Burns
(Actium)
Operations Manager
Mike Jackman
Production Support Open Systems Support Mainframe SupportBusiness Analyst
Support
O&M
Florida Resident Key Personnel
Company and Team Experience Jina Braynon, Organizational Change Management Lead
23
• More than 8 years experience in training development
and management
• Extensive knowledge in Instructional Systems Design
and Curriculum Development
• Held similar roles on other major systems
implementation project at Public Sector clients
• Florida-resident
A Passion for Training and Diligent about Readiness
PROJECT LEADERSHIP
Executive Advisors
Greg Martin
Dave McCurley
Debora Morris
Quality Assurance
Julie Booth
Seth Richman
Barry Webster
9 FL_FIES 12.109
Executive Sponsor
Jorge Benitez
Project Mobilization Lead
Tim Murray
Project Manager
Cindy Hielscher
Project Management Office
Chris Wade
Organizational
Change Mgmt
Lead
Jina Braynon
Conversion
Manager
Kevin Hogg
Testing
Manager
Shanna Wiley
Requirements
Manager
Danielle
Klayman
DDI Implementation
Manager
Kim Koegel
Application
Development Lead
Arasu Dakshin
Senior Application
Engineer
Tony Dicuffa
Technical Lead
Paul Moore
System
Architect
Henry Wu
Interface
Manager
Zhen Zhu
Accenture
Software
Product Team
Training Lead
Jim Burns
(Actium)
Operations Manager
Thomas Hawkins
Production Support Open Systems Support Mainframe SupportBusiness Analyst
Support
O&M
Copyright © 2012 Accenture All rights reserved.
PROJECT LEADERSHIP
Executive Advisors
Greg Martin
Dave McCurley
Debora Morris
Quality Assurance
Julie Booth
Seth Richman
Barry Webster
Executive Sponsor
Jorge Benitez
Project Mobilization Lead
Tim Murray
Project Manager
Cindy Hielscher
Project Management Office
Chris Wade
Organizational
Change Mgmt
Lead
Jina Braynon
Conversion
Manager
Kevin Hogg
Testing
Manager
Shanna Wiley
Requirements
Manager
Danielle
Klayman
DDI Implementation
Manager
Kim Koegel
Application
Development Lead
Arasu Dakshin
Senior Application
Engineer
Tony Dicuffa
Technical Lead
Paul Moore
System
Architect
Henry Wu
Interface
Manager
Zhen Zhu
Accenture
Software
Product Team
Training Lead
Jim Burns
(Actium)
Operations Manager
Mike Jackman
Production Support Open Systems Support Mainframe SupportBusiness Analyst
Support
O&M
Florida Resident Key Personnel
PROJECT LEADERSHIP
Executive Advisors
Greg Martin
Dave McCurley
Debora Morris
Quality Assurance
Julie Booth
Seth Richman
Barry Webster
9 FL_FIES 12.109
Executive Sponsor
Jorge Benitez
Project Mobilization Lead
Tim Murray
Project Manager
Cindy Hielscher
Project Management Office
Chris Wade
Organizational
Change Mgmt
Lead
Jina Braynon
Conversion
Manager
Kevin Hogg
Testing
Manager
Shanna Wiley
Requirements
Manager
Danielle
Klayman
DDI Implementation
Manager
Kim Koegel
Application
Development Lead
Arasu Dakshin
Senior Application
Engineer
Tony Dicuffa
Technical Lead
Paul Moore
System
Architect
Henry Wu
Interface
Manager
Zhen Zhu
Accenture
Software
Product Team
Training Lead
Jim Burns
(Actium)
Operations Manager
Thomas Hawkins
Production Support Open Systems Support Mainframe SupportBusiness Analyst
Support
O&M
Company and Team Experience Arasu Dakshin, Application Development Lead
24
• More than 22 years of relevant experience
• Experienced with assisting States to achieve Federal
Certification
• Working with same proposed suite of products at
Kansas KEES project
• Former responsibility for Health and Human Services
and Unemployment Insurance Practices
• Manages large teams in building enterprise applications
Experienced Public Sector Application Development Leader
Copyright © 2012 Accenture All rights reserved.
PROJECT LEADERSHIP
Executive Advisors
Greg Martin
Dave McCurley
Debora Morris
Quality Assurance
Julie Booth
Seth Richman
Barry Webster
Executive Sponsor
Jorge Benitez
Project Mobilization Lead
Tim Murray
Project Manager
Cindy Hielscher
Project Management Office
Chris Wade
Organizational
Change Mgmt
Lead
Jina Braynon
Conversion
Manager
Kevin Hogg
Testing
Manager
Shanna Wiley
Requirements
Manager
Danielle
Klayman
DDI Implementation
Manager
Kim Koegel
Application
Development Lead
Arasu Dakshin
Senior Application
Engineer
Tony Dicuffa
Technical Lead
Paul Moore
System
Architect
Henry Wu
Interface
Manager
Zhen Zhu
Accenture
Software
Product Team
Training Lead
Jim Burns
(Actium)
Operations Manager
Mike Jackman
Production Support Open Systems Support Mainframe SupportBusiness Analyst
Support
O&M
Florida Resident Key Personnel
Company and Team Experience Kevin Hogg, Conversion Manager
25
• 18 years experience in the Health and Human Services
industry
• Led the SNAP and Medicaid conversions for NC FAST
• Led the conversions of all programs for the Idaho IBES
project
• More than 15 years of data management and data
conversion and migration experience
A Specialist in the Conversion of HHS Program Data
PROJECT LEADERSHIP
Executive Advisors
Greg Martin
Dave McCurley
Debora Morris
Quality Assurance
Julie Booth
Seth Richman
Barry Webster
9 FL_FIES 12.109
Executive Sponsor
Jorge Benitez
Project Mobilization Lead
Tim Murray
Project Manager
Cindy Hielscher
Project Management Office
Chris Wade
Organizational
Change Mgmt
Lead
Jina Braynon
Conversion
Manager
Kevin Hogg
Testing
Manager
Shanna Wiley
Requirements
Manager
Danielle
Klayman
DDI Implementation
Manager
Kim Koegel
Application
Development Lead
Arasu Dakshin
Senior Application
Engineer
Tony Dicuffa
Technical Lead
Paul Moore
System
Architect
Henry Wu
Interface
Manager
Zhen Zhu
Accenture
Software
Product Team
Training Lead
Jim Burns
(Actium)
Operations Manager
Thomas Hawkins
Production Support Open Systems Support Mainframe SupportBusiness Analyst
Support
O&M
Copyright © 2012 Accenture All rights reserved.
PROJECT LEADERSHIP
Executive Advisors
Greg Martin
Dave McCurley
Debora Morris
Quality Assurance
Julie Booth
Seth Richman
Barry Webster
Executive Sponsor
Jorge Benitez
Project Mobilization Lead
Tim Murray
Project Manager
Cindy Hielscher
Project Management Office
Chris Wade
Organizational
Change Mgmt
Lead
Jina Braynon
Conversion
Manager
Kevin Hogg
Testing
Manager
Shanna Wiley
Requirements
Manager
Danielle
Klayman
DDI Implementation
Manager
Kim Koegel
Application
Development Lead
Arasu Dakshin
Senior Application
Engineer
Tony Dicuffa
Technical Lead
Paul Moore
System
Architect
Henry Wu
Interface
Manager
Zhen Zhu
Accenture
Software
Product Team
Training Lead
Jim Burns
(Actium)
Operations Manager
Mike Jackman
Production Support Open Systems Support Mainframe SupportBusiness Analyst
Support
O&M
Florida Resident Key Personnel
Company and Team Experience Shanna Wiley, Testing Manager
26
• More than 9 years experience in test planning,
preparation, execution and management for complex
system implementation projects
• Manages more than 100 testing resources supporting
multiple projects at the Testing Center of Excellence
• Experience testing Health and Human Services
solutions
Certified Tester and Deep Test Management Capabilities
PROJECT LEADERSHIP
Executive Advisors
Greg Martin
Dave McCurley
Debora Morris
Quality Assurance
Julie Booth
Seth Richman
Barry Webster
9 FL_FIES 12.109
Executive Sponsor
Jorge Benitez
Project Mobilization Lead
Tim Murray
Project Manager
Cindy Hielscher
Project Management Office
Chris Wade
Organizational
Change Mgmt
Lead
Jina Braynon
Conversion
Manager
Kevin Hogg
Testing
Manager
Shanna Wiley
Requirements
Manager
Danielle
Klayman
DDI Implementation
Manager
Kim Koegel
Application
Development Lead
Arasu Dakshin
Senior Application
Engineer
Tony Dicuffa
Technical Lead
Paul Moore
System
Architect
Henry Wu
Interface
Manager
Zhen Zhu
Accenture
Software
Product Team
Training Lead
Jim Burns
(Actium)
Operations Manager
Thomas Hawkins
Production Support Open Systems Support Mainframe SupportBusiness Analyst
Support
O&M
Copyright © 2012 Accenture All rights reserved.
PROJECT LEADERSHIP
Executive Advisors
Greg Martin
Dave McCurley
Debora Morris
Quality Assurance
Julie Booth
Seth Richman
Barry Webster
Executive Sponsor
Jorge Benitez
Project Mobilization Lead
Tim Murray
Project Manager
Cindy Hielscher
Project Management Office
Chris Wade
Organizational
Change Mgmt
Lead
Jina Braynon
Conversion
Manager
Kevin Hogg
Testing
Manager
Shanna Wiley
Requirements
Manager
Danielle
Klayman
DDI Implementation
Manager
Kim Koegel
Application
Development Lead
Arasu Dakshin
Senior Application
Engineer
Tony Dicuffa
Technical Lead
Paul Moore
System
Architect
Henry Wu
Interface
Manager
Zhen Zhu
Accenture
Software
Product Team
Training Lead
Jim Burns
(Actium)
Operations Manager
Mike Jackman
Production Support Open Systems Support Mainframe SupportBusiness Analyst
Support
O&M
Florida Resident Key Personnel
Company and Team Experience Danielle Klayman, Requirements Manager
27
• More than 11 years of eligibility experience
• Deep large state eligibility experience from work in
California, New York City and Texas
• Led the requirements management for the Kansas
KEES project
• APSP expertise proven in multiple roles with a focus on
end users interests
Functional Depth and Hands On Product Experience
PROJECT LEADERSHIP
Executive Advisors
Greg Martin
Dave McCurley
Debora Morris
Quality Assurance
Julie Booth
Seth Richman
Barry Webster
9 FL_FIES 12.109
Executive Sponsor
Jorge Benitez
Project Mobilization Lead
Tim Murray
Project Manager
Cindy Hielscher
Project Management Office
Chris Wade
Organizational
Change Mgmt
Lead
Jina Braynon
Conversion
Manager
Kevin Hogg
Testing
Manager
Shanna Wiley
Requirements
Manager
Danielle
Klayman
DDI Implementation
Manager
Kim Koegel
Application
Development Lead
Arasu Dakshin
Senior Application
Engineer
Tony Dicuffa
Technical Lead
Paul Moore
System
Architect
Henry Wu
Interface
Manager
Zhen Zhu
Accenture
Software
Product Team
Training Lead
Jim Burns
(Actium)
Operations Manager
Thomas Hawkins
Production Support Open Systems Support Mainframe SupportBusiness Analyst
Support
O&M
Copyright © 2012 Accenture All rights reserved.
PROJECT LEADERSHIP
Executive Advisors
Greg Martin
Dave McCurley
Debora Morris
Quality Assurance
Julie Booth
Seth Richman
Barry Webster
Executive Sponsor
Jorge Benitez
Project Mobilization Lead
Tim Murray
Project Manager
Cindy Hielscher
Project Management Office
Chris Wade
Organizational
Change Mgmt
Lead
Jina Braynon
Conversion
Manager
Kevin Hogg
Testing
Manager
Shanna Wiley
Requirements
Manager
Danielle
Klayman
DDI Implementation
Manager
Kim Koegel
Application
Development Lead
Arasu Dakshin
Senior Application
Engineer
Tony Dicuffa
Technical Lead
Paul Moore
System
Architect
Henry Wu
Interface
Manager
Zhen Zhu
Accenture
Software
Product Team
Training Lead
Jim Burns
(Actium)
Operations Manager
Mike Jackman
Production Support Open Systems Support Mainframe SupportBusiness Analyst
Support
O&M
Florida Resident Key Personnel
Company and Team Experience Paul Moore, Technical Lead
28
• 28 years of relevant experience
• Technical Lead and Architect for Health and Human Services
Solutions for 20 years
• Award-winning use of technology innovation on projects in
five different states
• Broad IT background and product experience
• Tallahassee-based leader in Accenture‟s Technology Practice
specifically for Health and Human Services solutions
A Skilled Technologist with the Ability to Lead Complex Initiatives
PROJECT LEADERSHIP
Executive Advisors
Greg Martin
Dave McCurley
Debora Morris
Quality Assurance
Julie Booth
Seth Richman
Barry Webster
9 FL_FIES 12.109
Executive Sponsor
Jorge Benitez
Project Mobilization Lead
Tim Murray
Project Manager
Cindy Hielscher
Project Management Office
Chris Wade
Organizational
Change Mgmt
Lead
Jina Braynon
Conversion
Manager
Kevin Hogg
Testing
Manager
Shanna Wiley
Requirements
Manager
Danielle
Klayman
DDI Implementation
Manager
Kim Koegel
Application
Development Lead
Arasu Dakshin
Senior Application
Engineer
Tony Dicuffa
Technical Lead
Paul Moore
System
Architect
Henry Wu
Interface
Manager
Zhen Zhu
Accenture
Software
Product Team
Training Lead
Jim Burns
(Actium)
Operations Manager
Thomas Hawkins
Production Support Open Systems Support Mainframe SupportBusiness Analyst
Support
O&M
Copyright © 2012 Accenture All rights reserved.
PROJECT LEADERSHIP
Executive Advisors
Greg Martin
Dave McCurley
Debora Morris
Quality Assurance
Julie Booth
Seth Richman
Barry Webster
Executive Sponsor
Jorge Benitez
Project Mobilization Lead
Tim Murray
Project Manager
Cindy Hielscher
Project Management Office
Chris Wade
Organizational
Change Mgmt
Lead
Jina Braynon
Conversion
Manager
Kevin Hogg
Testing
Manager
Shanna Wiley
Requirements
Manager
Danielle
Klayman
DDI Implementation
Manager
Kim Koegel
Application
Development Lead
Arasu Dakshin
Senior Application
Engineer
Tony DiCuffa
Technical Lead
Paul Moore
System
Architect
Henry Wu
Interface
Manager
Zhen Zhu
Accenture
Software
Product Team
Training Lead
Jim Burns
(Actium)
Operations Manager
Mike Jackman
Production Support Open Systems Support Mainframe SupportBusiness Analyst
Support
O&M
Florida Resident Key Personnel
PROJECT LEADERSHIP
Executive Advisors
Greg Martin
Dave McCurley
Debora Morris
Quality Assurance
Julie Booth
Seth Richman
Barry Webster
Executive Sponsor
Jorge Benitez
Project Mobilization Lead
Tim Murray
Project Manager
Cindy Hielscher
Project Management Office
Chris Wade
Organizational
Change Mgmt
Lead
Jina Braynon
Conversion
Manager
Kevin Hogg
Testing
Manager
Shanna Wiley
Requirements
Manager
Danielle
Klayman
DDI Implementation
Manager
Kim Koegel
Application
Development Lead
Arasu Dakshin
Senior Application
Engineer
Tony Dicuffa
Technical Lead
Paul Moore
System
Architect
Henry Wu
Interface
Manager
Zhen Zhu
Accenture
Software
Product Team
Training Lead
Jim Burns
(Actium)
Operations Manager
Mike Jackman
Production Support Open Systems Support Mainframe SupportBusiness Analyst
Support
O&M
Florida Resident Key Personnel
Company and Team Experience Tony DiCuffa, Senior Application Engineer
29
• Chief Technical Architect for Accenture Software‟s Health
and Human Services product suite
• Serving as the Technical Architect for the Kansas KEES
project
• Brings functional knowledge to the product through work on
3 major Health and Human Services implementation projects
• Co-architect and lead engineer for the Accenture Public
Service Platform – the foundation for the ACCESS solution
Functionally and Technically Skilled to Drive Practical Solutions
Copyright © 2012 Accenture All rights reserved.
PROJECT LEADERSHIP
Executive Advisors
Greg Martin
Dave McCurley
Debora Morris
Quality Assurance
Julie Booth
Seth Richman
Barry Webster
Executive Sponsor
Jorge Benitez
Project Mobilization Lead
Tim Murray
Project Manager
Cindy Hielscher
Project Management Office
Chris Wade
Organizational
Change Mgmt
Lead
Jina Braynon
Conversion
Manager
Kevin Hogg
Testing
Manager
Shanna Wiley
Requirements
Manager
Danielle
Klayman
DDI Implementation
Manager
Kim Koegel
Application
Development Lead
Arasu Dakshin
Senior Application
Engineer
Tony Dicuffa
Technical Lead
Paul Moore
System
Architect
Henry Wu
Interface
Manager
Zhen Zhu
Accenture
Software
Product Team
Training Lead
Jim Burns
(Actium)
Operations Manager
Mike Jackman
Production Support Open Systems Support Mainframe SupportBusiness Analyst
Support
O&M
Florida Resident Key Personnel
Company and Team Experience Henry Wu, System Architect
30
• 11 years experience implementing IT solutions in Health
and Human Services
• A skilled technologist in J2EE and COTS products
• Experienced architect of Application and Infrastructure
Design
• Performed in a similar capacity for both the HHS
Connect and ACCESS NYC projects in New York City
Deep Technology and Architecture Skills to Implement Your Solution
PROJECT LEADERSHIP
Executive Advisors
Greg Martin
Dave McCurley
Debora Morris
Quality Assurance
Julie Booth
Seth Richman
Barry Webster
9 FL_FIES 12.109
Executive Sponsor
Jorge Benitez
Project Mobilization Lead
Tim Murray
Project Manager
Cindy Hielscher
Project Management Office
Chris Wade
Organizational
Change Mgmt
Lead
Jina Braynon
Conversion
Manager
Kevin Hogg
Testing
Manager
Shanna Wiley
Requirements
Manager
Danielle
Klayman
DDI Implementation
Manager
Kim Koegel
Application
Development Lead
Arasu Dakshin
Senior Application
Engineer
Tony Dicuffa
Technical Lead
Paul Moore
System
Architect
Henry Wu
Interface
Manager
Zhen Zhu
Accenture
Software
Product Team
Training Lead
Jim Burns
(Actium)
Operations Manager
Thomas Hawkins
Production Support Open Systems Support Mainframe SupportBusiness Analyst
Support
O&M
Copyright © 2012 Accenture All rights reserved.
PROJECT LEADERSHIP
Executive Advisors
Greg Martin
Dave McCurley
Debora Morris
Quality Assurance
Julie Booth
Seth Richman
Barry Webster
Executive Sponsor
Jorge Benitez
Project Mobilization Lead
Tim Murray
Project Manager
Cindy Hielscher
Project Management Office
Chris Wade
Organizational
Change Mgmt
Lead
Jina Braynon
Conversion
Manager
Kevin Hogg
Testing
Manager
Shanna Wiley
Requirements
Manager
Danielle
Klayman
DDI Implementation
Manager
Kim Koegel
Application
Development Lead
Arasu Dakshin
Senior Application
Engineer
Tony Dicuffa
Technical Lead
Paul Moore
System
Architect
Henry Wu
Interface
Manager
Zhen Zhu
Accenture
Software
Product Team
Training Lead
Jim Burns
(Actium)
Operations Manager
Mike Jackman
Production Support Open Systems Support Mainframe SupportBusiness Analyst
Support
O&M
Florida Resident Key Personnel
Company and Team Experience Zhen Zhu, Interface Manager
31
• 12 years experience in enterprise data integration, SOA
and solution architecture
• Architected the enterprise integration framework for the
NC FAST statewide integrated eligibility solution
• Developed more than 30 interfaces as the Interface
Manager for the NYC CARES case management solution
• Certified Oracle Database Administrator and certified
Accenture Technology Architect
Implemented Award Winning Eligibility Integration Innovations
PROJECT LEADERSHIP
Executive Advisors
Greg Martin
Dave McCurley
Debora Morris
Quality Assurance
Julie Booth
Seth Richman
Barry Webster
9 FL_FIES 12.109
Executive Sponsor
Jorge Benitez
Project Mobilization Lead
Tim Murray
Project Manager
Cindy Hielscher
Project Management Office
Chris Wade
Organizational
Change Mgmt
Lead
Jina Braynon
Conversion
Manager
Kevin Hogg
Testing
Manager
Shanna Wiley
Requirements
Manager
Danielle
Klayman
DDI Implementation
Manager
Kim Koegel
Application
Development Lead
Arasu Dakshin
Senior Application
Engineer
Tony Dicuffa
Technical Lead
Paul Moore
System
Architect
Henry Wu
Interface
Manager
Zhen Zhu
Accenture
Software
Product Team
Training Lead
Jim Burns
(Actium)
Operations Manager
Thomas Hawkins
Production Support Open Systems Support Mainframe SupportBusiness Analyst
Support
O&M
Copyright © 2012 Accenture All rights reserved.
PROJECT LEADERSHIP
Executive Advisors
Greg Martin
Dave McCurley
Debora Morris
Quality Assurance
Julie Booth
Seth Richman
Barry Webster
Executive Sponsor
Jorge Benitez
Project Mobilization Lead
Tim Murray
Project Manager
Cindy Hielscher
Project Management Office
Chris Wade
Organizational
Change Mgmt
Lead
Jina Braynon
Conversion
Manager
Kevin Hogg
Testing
Manager
Shanna Wiley
Requirements
Manager
Danielle
Klayman
DDI Implementation
Manager
Kim Koegel
Application
Development Lead
Arasu Dakshin
Senior Application
Engineer
Tony Dicuffa
Technical Lead
Paul Moore
System
Architect
Henry Wu
Interface
Manager
Zhen Zhu
Accenture
Software
Product Team
Training Lead
Jim Burns
(Actium)
Operations Manager
Mike Jackman
Production Support Open Systems Support Mainframe SupportBusiness Analyst
Support
O&M
Florida Resident Key Personnel
Company and Team Experience Quality Assurance Advisors
32
Julie Booth
• Managing Director for
Accenture‟s NA Human
Services practice with more than 20 years of
systems development and implementation experience
Laser Focused on our Clients and on Quality
PROJECT LEADERSHIP
Executive Advisors
Greg Martin
Dave McCurley
Debora Morris
Quality Assurance
Julie Booth
Seth Richman
Barry Webster
9 FL_FIES 12.109
Executive Sponsor
Jorge Benitez
Project Mobilization Lead
Tim Murray
Project Manager
Cindy Hielscher
Project Management Office
Chris Wade
Organizational
Change Mgmt
Lead
Jina Braynon
Conversion
Manager
Kevin Hogg
Testing
Manager
Shanna Wiley
Requirements
Manager
Danielle
Klayman
DDI Implementation
Manager
Kim Koegel
Application
Development Lead
Arasu Dakshin
Senior Application
Engineer
Tony Dicuffa
Technical Lead
Paul Moore
System
Architect
Henry Wu
Interface
Manager
Zhen Zhu
Accenture
Software
Product Team
Training Lead
Jim Burns
(Actium)
Operations Manager
Thomas Hawkins
Production Support Open Systems Support Mainframe SupportBusiness Analyst
Support
O&M
Barry Webster
• Tallahassee-based Executive and overall delivery lead responsible for
the NC FAST Program and currently serving as QA Advisor for CA
C-IV and ACCESS NYC projects
Seth Richman
• Led implementation of the CA C-IV integrated eligibility solution in
California; Currently serving as QA Advisor for the Kansas KEES and
Iowa ELIAS projects
Copyright © 2012 Accenture All rights reserved.
Company and Team Experience The Right Experience
33
Experienced, Innovative, Collaborative
Copyright © 2012 Accenture All rights reserved.
Jorge
Benitez Henry
Wu
Dave
McCurley Greg
Martin
Debora
Morris
Tim
Murray Chris
Wade Mike
Jackman
Jim
Burns
Jina
Braynon
Arasu
Dakshin
Kevin
Hogg
Tony
DiCuffa
Danielle
Klayman
Paul
Moore
Zhen
Zhu
Julie
Booth
Seth
Richman
Cindy
Hielscher
Shana
Wiley
Barry
Webster
Kim
Koegel
Tallahassee Office and
Community Events
CA C-IV
Texas IE
NC FAST
MyFloridaMarketPlace
ACCESS NYC
Company and Team Experience Our Team is Ready to Go on Day 1
34
Our Team’s Shared Experiences from Working Together will Benefit DCF
Idaho IBES
HHS Connect
FL ELIS
Kansas KEES
FL DBPR
Copyright © 2012 Accenture All rights reserved.
Company and Team Experience Client Testimonials
35
Copyright © 2012 Accenture All rights reserved.
Agenda
36
Break
Copyright © 2012 Accenture All rights reserved.
Agenda
37
Company and
Team Experience (Implementation
and O&M)
Solution
Overview
Solution
Architecture
Functional
Requirements (Intake, Assessment
and Application)
Question and
Answer
Project
Approach (Implementation
and O&M)
Meeting
Kickoff
Project Approach
(Implementation and O&M)
Copyright © 2012 Accenture All rights reserved.
Project Approach Accenture‟s Project Approach
38
Project Management
Development Requirements
Validation
Data Conversion
Testing Training and Knowledge Transition
Operations and
Maintenance
Tony DiCuffa
Senior Application Engineer
Project Schedule (Phasing)
Service Oriented Architecture (SOA)
Copyright © 2012 Accenture All rights reserved.
Project Approach What is SOA?
39
SOA is… SOA is not…
an architectural approach to
centralize functionality and
connect disparate systems
• Efficiency and flexibility
• Assembly of processes and
applications from pre-existing
parts readily available for reuse
• Provision and use of enterprise
services across multiple
systems and processes
• Standardization of integration
• Product
• Technology
• Programming language
• Operating system
• Application
• Standard
• Software package
Copyright © 2012 Accenture All rights reserved.
Project Approach Application Development: Then Versus Now
40
Rules App Server
BPM Security
ECM/Forms Reporting
ESB
Now – 100% SOA Approach
Architecture Services Composite Applications
ACSSP Future
Applications
ACCESS Replacement
ABMS
ESB
Rule Set
Doc
Processes
Logic
Report
Policy
DAO
Architecture
Architecture
Architecture
Architecture
Architecture
Architecture
Business Services
RDBMS
Database
Commercial Off-the-Shelf (COTS) Products
Then – Legacy Development
Architecture
Database
Architecture
Database
Architecture
Database
ACCESS
FLORIDA
(Business logic,
workflows, reports,
correspondence, etc.)
Architecture
Database
Copyright © 2012 Accenture All rights reserved.
Solution Architecture The Accenture Public Service Platform (APSP)
41
Rules App Server
BPM Security
ECM/Forms Reporting
ESB
SOA Approach
Composite Applications
ACSSP Future
Applications
ACCESS Replacement
ABMS
ESB
Rule Set
Doc
Processes
Logic
Report
Policy
DAO
Architecture
Architecture
Architecture
Architecture
Architecture
Architecture
RDBMS
Database
Commercial Off-the-Shelf (COTS) Products
Architecture
Database
Then – Legacy Development
APSP
Architecture
Database
Architecture
Database
ACCESS
FLORIDA
(Business logic,
workflows, reports,
correspondence, etc.)
Architecture
Database
Copyright © 2012 Accenture All rights reserved.
Project Approach Project Schedule (Phasing)
42
Project Management
Development Requirements
Validation
Data Conversion
Testing Training and Knowledge Transition
Operations and
Maintenance
Tim Murray
Project Mobilization Lead
Service Oriented Architecture (SOA)
Project Schedule (Phasing)
Copyright © 2012 Accenture All rights reserved.
Project Approach COTS Driven Implementation
43
Our Approach Builds on the APSP Products to Meet DCF’s Requirements
Approach
Demonstrate product features, workflow, usability and process efficiencies
Conference Room Pilot (CRP) – an approach that allows the Accenture team to start with a
product as opposed to starting from scratch
Prototyping and mockups – no surprises during testing!
Map FL IE requirements and identify the GAP
Configure the high level functional design artifacts and supporting technical designs
Evaluate progress at scheduled intervals to mitigate schedule risks
Build the solution leveraging the product team (ASW)
Plan for data conversion, regression testing and integration across all phases with pre-
defined check points
Align training and implementation with the development schedule
Continue to review requirements traceability for compliance
Communication across all teams – Key ingredient to a successful implementation
Copyright © 2012 Accenture All rights reserved.
2013 2014 2015
Phase 3 Accenture Citizen
Self-Service Portal
Phase 4A MAGI Rules
ImplementationRoll-out
Phase 4B Accenture Benefits Management
System Roll-out
ACCESS O&M Accenture supports ACCESS System rules until
Phases 4A and 4B are complete
Pilot starts 2/2015
Statewide Roll-out complete 10/31/2015
12/31/2015 Federal
deadline for enhanced
federal funding
Implementation occurs prior to 10/1/2013 to accept
pre-enrollment applications
New MAGI rules effective 1/1/2014
Project Approach ACCESS Project Timeline
44
An Achievable Road Map to Implementation and Federal Compliance
Copyright © 2012 Accenture All rights reserved.
• Underlying technical architecture installed
• User portal available
• Document management
Phase 3 10/1/2013
Single Implementation
• ACCESS Replacement system architecture establishedPhase 4A1/1/2014
Phased Implementation
• Full system in production
• Phased implementation underway
• New call center capabilities available
Phase 4B2/1/2015-10/31/2005
Phased Rollout
2013 2014 2015
Phase 3 Accenture Citizen
Self-Service Portal
Phase 4A MAGI Rules
ImplementationRoll-out
Phase 4B Accenture Benefits Management
System Roll-out
ACCESS O&M Accenture supports ACCESS System rules until
Phases 4A and 4B are complete
Pilot starts 2/2015
Statewide Roll-out complete 10/31/2015
12/31/2015 Federal
deadline for enhanced
federal funding
Implementation occurs prior to 10/1/2013 to accept
pre-enrollment applications
New MAGI rules effective 1/1/2014
Project Approach ACCESS Project Timeline
45
Copyright © 2012 Accenture All rights reserved.
• Underlying technical architecture installed
• User portal available
• Document management
Phase 3 10/1/2013
Single Implementation
• ACCESS Replacement system architecture establishedPhase 4A1/1/2014
Phased Implementation
• Full system in production
• Phased implementation underway
• New call center capabilities available
Phase 4B2/1/2015-10/31/2005
Phased Geographical
Rollout
2013 2014 2015
Phase 3 Accenture Citizen
Self-Service Portal
Phase 4A MAGI Rules
ImplementationRoll-out
Phase 4B Accenture Benefits Management
System Roll-out
ACCESS O&M Accenture supports ACCESS System rules until
Phases 4A and 4B are complete
Pilot starts 2/2015
Statewide Roll-out complete 10/31/2015
12/31/2015 Federal
deadline for enhanced
federal funding
Implementation occurs prior to 10/1/2013 to accept
pre-enrollment applications
New MAGI rules effective 1/1/2014
Project Approach ACCESS Project Timeline
46
Copyright © 2012 Accenture All rights reserved.
• Full system in production
• Phased implementation underway
Phase 4B2/1/2015-10/31/2005
Phased Rollout
2013 2014 2015
Phase 3 Accenture Citizen
Self-Service Portal
Phase 4A MAGI Rules
ImplementationRoll-out
Phase 4B Accenture Benefits Management
System Roll-out
ACCESS O&M Accenture supports ACCESS System rules until
Phases 4A and 4B are complete
Pilot starts 2/2015
Statewide Roll-out complete 10/31/2015
12/31/2015 Federal
deadline for enhanced
federal funding
Implementation occurs prior to 10/1/2013 to accept
pre-enrollment applications
New MAGI rules effective 1/1/2014
Project Approach ACCESS Project Timeline
47
Copyright © 2012 Accenture All rights reserved.
Project Approach Project Management
48
Project Management
Development Requirements
Validation
Data Conversion
Testing Training and Knowledge Transition
Operations and
Maintenance
Chris Wade
Project Management Office
Project Schedule (Phasing)
Service Oriented Architecture (SOA)
Copyright © 2012 Accenture All rights reserved.
Project Approach Project Management - Overview
49
Accenture Understands Large Project and Stakeholder Management
Project
Execution
Tools
People
Process
Define
governance model
Conform to specifications
Actively manage risks
and escalate issues
Provide executive
dashboards
Be transparent Deliver on time,
within budget
Copyright © 2012 Accenture All rights reserved.
Project Approach Implementation Highlights
50
Key Components – Plan before you Build
Processes
and
Tools
Project
Management
Plan
Project
Management
Integration
Project
Management
Dashboard
Copyright © 2012 Accenture All rights reserved.
Project Approach Processes and Tools
51
Proven Tools for Transparent and Collaborative Project Management 2 FL_FIES 12.105
Tool
Rational Requirements Composer (RRC)
• Requirements Management
Tool
Rational Quality Manager
Tool
Rational Team Concept (RTC)
• Change Control• Defect Tracking• Documentation Updates • Risk/Issues
Tool
Rational Team Concept (RTC)
Requirements Repository
Project Management
• Version Control• Migration Control• Configuration Mgmt
Component Repository
• Integrated Tools• Integrated Methodology
• Automated Process• Demonstrated Success
Test Repository
• Link Requirement• Test Scripts• Test Script Revision
Collaboration Tools
• Microsoft SharePoint
Time Management Tools
• Time Tracking –Microsoft Project Server
• Project Schedule –Microsoft Project
Copyright © 2012 Accenture All rights reserved.
Project Approach Project Management Plan
52
An Integrated Plan and Processes Manage and Track Project Progress
Copyright © 2012 Accenture All rights reserved.
Project Approach Project Management Integration
53
We bring experience at integrating project processes and critical
project information with internal and external stakeholders
DCF PMO
• Integrate all PMP components
• Align project processes to meet DCF PMO requirements
• Collaborate on a daily basis for project success
DCF IV&V
• Provide transparency to the real risks and issues
• Align project processes to comply with IV&V recommendations
• Get the job done and deliver to make the IV&V role easy
DCF Leadership
• Anticipate needs to support leadership goals
• Align project processes to support overall DCF strategic objectives
• When we know about a problem, executive leadership knows about it with solutions and options
Florida Governor‟s Office and Legislature
• Provide consistent and predictable spending forecasts and support operational work plans
• Align project processes and delivery to sustain ongoing support
Experience Coordinating with the Stakeholders of the Project
Copyright © 2012 Accenture All rights reserved.
Project Approach Project Management Dashboard
54
Dashboards Provide a Visual Assessment of Project Health
Copyright © 2012 Accenture All rights reserved.
Project Approach Requirements Validation
55
Project Management
Development Data
Conversion Testing
Training and Knowledge Transition
Operations and
Maintenance
Danielle Klayman
Requirements Manager
Project Schedule (Phasing)
Service Oriented Architecture (SOA)
Requirements
Validation
Copyright © 2012 Accenture All rights reserved.
Project Approach Requirements Validation
56
Our Approach Validates and Elaborates DCF’s Requirements
Requirements Activities Outcome
• Fully elaborated requirements
• Testable and traceable
• Clear expectations
• Communicated and transparent
• Project schedule refined
• Conference Room Pilot
• Ambiguity removed
• Focus on program outcomes
• Mapping to solution components
• Further elaborated project plan
Copyright © 2012 Accenture All rights reserved.
Project Approach Benefits of the APSP Product Suite
57
APSP Speeds Validation of Requirements
Validate fit for
ACCESS FLORIDA
requirements
New designs, new
technical components
Enhanced designs, extended
technical components FIT 83%
PARTIAL
FIT
GAP
Copyright © 2012 Accenture All rights reserved.
Collaborative Participation Validates How Your Requirements are Met
Project Approach Requirements Validation Process
58
• Access to reference environment
• Importance of getting requirements right!
• Traceability throughout the solution
Rational RequisitePro Preparation for
Requirements
Verification
User
Input Initial
Requirements
System
Requirements
Document
User
Input
from
DCF
Gap
Analysis
Requirements
Verification
Schedule
Requirements
Traceability Pre-Contract
RFP
Reqmnts
ITN
Requirements
and initial
gap analysis
Conference Room
Pilot (CRP)
Sessions
Copyright © 2012 Accenture All rights reserved.
Project Approach Functional Design
59
Approved Design Documentation is the Basis for the Final System
CRP Output:
Confirmed Partial
Fit/Gap
Requirements
Design Documentation Development
Activities
User
Input System
Requirements
Document
Requirements
Traceability
Copyright © 2012 Accenture All rights reserved.
Project Approach Development
60
Project Management
Testing Training and Knowledge Transition
Operations and
Maintenance
Arasu Dakshin
Application Development Lead
Project Schedule (Phasing)
Service Oriented Architecture (SOA)
Development Requirements
Validation Data
Conversion
Copyright © 2012 Accenture All rights reserved.
Project Approach Development Approach
61
A Sound Design Approach is a Pre-Requisite to a Successful Build Phase
Pre-Requisites Expected Outcome
• Base Product Capabilities
• CRP – Final Requirements
• ITN – Requirements Traceability
• Detailed Design
(Functional and Technical)
• Technical Environments
• Data Model
• Knowledgeable Staff and SMEs
• Components built based on
functionality
• Logical sequence of business
areas
• Application code developed as
releases to ease testing and
integration
• Unit tested code
• Ready for integration testing
Copyright © 2012 Accenture All rights reserved.
Project Approach COTS Focused Benefits
62
Development Platform
• 10 Service Layers with readily deployable endpoints and abstraction code
• 40+ Services and Frameworks
• 50+ Product adaptors
Developer’s Workbench
• Full user documentation with
code samples
• Best practices and
standards drive
compliance
Ongoing COTS Investment Makes your Solution “Evergreen”
Copyright © 2012 Accenture All rights reserved.
Project Approach Rules Engine – Core Business Function Development
63
Rules Based Systems – Our Approach – a Differentiator
Accenture has built and implemented rule based systems for 20+ years
Accenture defined the norm for building rule based systems – keep the team
with the business knowledge at one location and enforce collaboration
Natural language is easy to review and maintain
ABMS allows rules to have extensions and hooks that reference configuration
values – a quick way to customize as opposed to restructuring code
APSP Architecture allows access to external Data Access objects
Rules with functional areas are built iteratively
Copyright © 2012 Accenture All rights reserved.
Project Approach Configuration for Florida
64
Configuration, Customizations and Interfaces are the Only Build Activities
APSP Product Suite
Functionality
Configuration
Customization
Interfaces / Conversion
Build
Activities
Final
ACCESS
System
Types of Build Activities:
• Code table values
• APSP Configuration setting
• Business Process Execution and
Modeling (BPEL/BPMN)
• OPA (Oracle Policy Automation)
rules
• Web services
• Portal and portlet extensions
Copyright © 2012 Accenture All rights reserved.
Project Approach Development - Major Differentiator – COTS is Faster
65
COTS Build and Test Concentrates on a Fraction of the Overall System Logic
Custom Coding
“Rip and Replace” Architectural Changes Conversion and Interfaces
Configuration /
Customization Conversion and Interfaces
Test
Test
Transfer / Custom – Major Tasks
COTS – Major Tasks
• Application development phase
shorter in comparison
• Application architecture
established and ready
• Testing assets readily available
(scripts, scenarios)
Copyright © 2012 Accenture All rights reserved.
Project Approach Development Process
66
COTS Provided Frameworks and Tools Enforce Consistency and Standards
A logical sequence to application build conforming to the program lifecycle
Functional Decomposition
Adhere to standards, user interface guidelines, audit requirements and guiding principles of the base ABMS product
Standards and Compliance
Holistic view of development activities and dependencies delivers transparency to all project stakeholders
Measure Development
Application code developed aligned with requirements, design and technical specifications Traceability
Report progress, evaluate critical path, assess risks and mitigate issues early Communication
Copyright © 2012 Accenture All rights reserved.
Project Approach Application Development Team – Collaborative Teams
67
Seamless Teams Coordinate Consistency and Resolve Issues Early
Functional Teams
and Product Team
Rules, BPM,
Customizations Interfaces,
Reports
Collaborative
Teams
Copyright © 2012 Accenture All rights reserved.
Project Approach Data Conversion
68
Project Management
Testing Training and Knowledge Transition
Operations and
Maintenance
Kevin Hogg
Conversion Manager
Project Schedule (Phasing)
Service Oriented Architecture (SOA)
Requirements Validation
Development Data
Conversion
Copyright © 2012 Accenture All rights reserved.
Project Approach Data Conversion Attributes and Outcomes
69
Our Conversion Experience Reduces Risks of Impact on Clients and Workers
• Accurate, timely benefit issuance
• High quality data converted
• Do not disrupt business operations
• High degree of automation
• Financial reconciliation
• Deeply experienced team
• Exhaustive conversion testing
• Proven development methodology
• Reusable conversion components
• Powerful data transformation tools
Data Conversion Attributes Outcome
Copyright © 2012 Accenture All rights reserved.
Project Approach Conversion Process Overview
70
DBMS
Conversion
ACCESS
FLORIDA
Applications
FLORIDA
Database
Integrated Benefit
Recovery
System (IBRS)
Database
Other Conversion
Data Sources
Conversion
Staging
X-Ref
Production
Target
Informatica ETLs
Targeted
Extract
Data Reconciliation
& Data Verification
Reporting
Data Reconciliation
&
Data Verification
Reporting
ACCESS
FLORIDA
Replacement
System
A Proven Process Provides Transparency on How Legacy Data Moves to the New System
Legacy
ACCESS FLORIDA
Replacement System
Conversion
Source
Informatica
ETLs
Source Data
Unloads
Copyright © 2012 Accenture All rights reserved.
Project Approach Testing
71
Project Management
Training and Knowledge Transition
Operations and
Maintenance
Arasu Dakshin
Application Development Lead
Project Schedule (Phasing)
Service Oriented Architecture (SOA)
Requirements Validation
Testing Development Data
Conversion
Copyright © 2012 Accenture All rights reserved.
Project Approach Testing - Why Structured Testing?
72
Effective Testing Confirms the Work Products for a Successful System
Provide DCF
Executive Management
with comprehensive
test results in order
to make an informed
decision regarding
„go live‟
• Traceability
• Integrity
• Accuracy
• Flexibility
• Collaboration
• Repeatability
Testing Goal Objective
Copyright © 2012 Accenture All rights reserved.
Project Approach Testing – V Model Structured Approach
73
Requirements Driven Testing Identifies SDLC Defects and Issues Quickly
4 FL_FIES 12.113
R
Validate
Verify
Requirements
Traceability
Plan Define Design ImplementTestDevelop
System
Test
Performance Test
Test
VerifyRequirements
Functional Technical
Validate
User
Acceptance
Test
R
RR
R
R
Technical
System
Design
Functional
Design
Operational
Readiness
Test
R
Integration
Test
Code
& Unit Test
Copyright © 2012 Accenture All rights reserved.
Project Approach Testing – COTS Based Solution Impact on Testing
74
COTS Approach Reduces Risk and Effort during both DDI and O&M
COTS Based Solution
Assets
• Test cases / test scripts
• Junit regression scripts
• Load Volume Scenarios
Build
Activities
APSP Product Suite
Functionality
Configuration
Customization
Interfaces / Conversion
Transfer
Based
Approach
Testing
Activities
Final
ACCESS
System
Copyright © 2012 Accenture All rights reserved.
Project Approach Testing – Integrated Tools and Automation
75
Test Results
Requirements
Test Scripts
Test Plans
Defects Dashboard
Charts
Graphs
Reports
Rational Suite Automated Testing Tools Increase Quality and Productivity
Rational Test Tools
• RequisitePro
• Quality Manager
• ClearQuest
• Functional Tester
• Performance Tester
Copyright © 2012 Accenture All rights reserved.
9. Generate
UAT Report
5. Prepare
Data
Collaborate
with Users
6. Finalize
Plan
7. Support
Execution
8. Resolve
Defects
1. Draft UAT
Plan
2. Scope
Test
3. Create
Test Cases
4. Create
Test Scripts
Project Approach Testing – User Acceptance Testing
76
User Acceptance Testing Involves Users from the Beginning
of the Project
Copyright © 2012 Accenture All rights reserved.
Project Approach Training and Knowledge Transition
77
Project Management
Operations and
Maintenance
Kim Koegel
Implementation Lead
Project Schedule (Phasing)
Service Oriented Architecture (SOA)
Requirements Validation
Development Data
Conversion Testing
Training and
Knowledge
Transition
Copyright © 2012 Accenture All rights reserved.
Project Approach Training and Knowledge Transition - Varying Needs, Comprehensive Support
78
Large number of
diverse stakeholders
Learning new business
processes and a new
system
User support for
locations and go-live
Experienced to Train and Implement the New System Statewide
Copyright © 2012 Accenture All rights reserved.
Project Approach Implementation Approach
79
Implementation Preparations Culminate with Cutover of the New System
Change
Management Interface Partners
Copyright © 2012 Accenture All rights reserved.
Project Approach Organizational Change Management
80
Our Approach Supports You in Embracing this Change
Copyright © 2012 Accenture All rights reserved.
Project Approach Training and Knowledge Transition
81
Our Solution is Intuitive and Our Training Approach Delivers Results
Training and Knowledge Transition ACCESS User Community
• Trained
• Aware
• Champions of the ACCESS vision
• Intuitive System
• Existing web-based training
• Instructor-led training
• Job Aids
• Communication Planning and Execution
Copyright © 2012 Accenture All rights reserved.
Project Approach Training Approach
82
Florida-Customized
Web Based
Training Modules
Sandbox Practice
Environment
Online
Help
Web Based Courses, Instructors, and User Practice Provide Flexible Learning Options
Comprehensive Training Approach
Instructor Led Training
for ACCESS User
Community
Copyright © 2012 Accenture All rights reserved.
Project Approach Training and Knowledge Transition
83
An Existing Solution… that Gets You There Faster
• Core functionality that
exists out of the box
• Allows caseworkers more
flexible scheduling to take
courses
• Practice Activities
• Checkpoints
• Assessments
Copyright © 2012 Accenture All rights reserved.
Project Approach Operations and Maintenance
84
Project Management
Development Requirements
Validation
Data Conversion
Testing Training and Knowledge Transition
Tim Murray
Project Mobilization Lead
Service Oriented Architecture (SOA)
Operations and
Maintenance
Project Schedule (Phasing)
Copyright © 2012 Accenture All rights reserved.
Our Methodology Enables a Comprehensive and Seamless Transition to O&M
O&M Approach Comprehensive Approach to O&M
Manage Transition Program
Manage Client Change
Confirm Service Readiness
Implement Operations Management
Implement Service Management
Implement Contract Mgt Implement Financial Mgt
Manage Communications
Enable People Transfer Knowledge
Implement Delivery Operations
Implement Technology
Implement Work Environment
Plan Execute ExitIm
ple
men
t
Ser
vice
Del
iver
y
En
able
Ch
ang
e
Est
abli
sh
Bu
sin
ess
Op
erat
ion
s
2 FL_FIES 159
Implement Delivery Operations
Copyright © 2012 Accenture All rights reserved.
O&M Approach Industrialized Tools That Facilitate Transition
86
FL_FIES 12.161
Rapid Transition Suite™
Integrated Collaboration Tools
• Application Sharing, Screen Capture
• Email, Instant Messaging and Video Conferencing
Transition Plan Progress Tracking
• Reporting
• Proficiency Evaluations
Job Sharing
• “Over the shoulder” learning
• Increased available SME time
Intelligent Search and Knowledge Repository
• Build and maintain a logical storage structure
• Provide consistent archiving
• Enable precise searching
Key Challenges
Limited SME Time
Complex and Time
Consuming
Limited Documentation
Costly
We Bring Proven Tools for Effective Transition
Copyright © 2012 Accenture All rights reserved.
O&M Approach Bringing and Keeping the Best People
87
• Best People - one of our six core values
• We seed with deeply skilled and experienced team members
− Large maintenance teams, conversion teams, batch teams, interface teams,
performance teams, testing teams, portal teams…
• Supplement our team with new team members
AND team members from the incumbent
− An integrated team that shares lessons learned will be effective
− Work with Department SMEs to find the right resolution
− Good communication and a positive work environment will make this team
successful
• Proven industrialized approach to people
− Have hired 30,000 people from within O&M projects from incumbent
− 98% of our offers are accepted
− 95% are with us after 2 years
Our People Make the Difference
Copyright © 2012 Accenture All rights reserved.
Agenda
88
Lunch
Copyright © 2012 Accenture All rights reserved.
Agenda
89
Company and
Team Experience (Implementation
and O&M)
Functional
Requirements (Intake, Assessment
and Application)
Question and
Answer
Meeting
Kickoff
Solution Overview
Project
Approach (Implementation
and O&M)
Solution
Overview
Solution
Architecture
Copyright © 2012 Accenture All rights reserved.
Solution Overview The Path to Meeting Your Business Objectives
90
• Client-centered solution built for large state volume and delivery models
• APSP SOA architecture enables effective program improvements and enhances
community engagement
• Secure integration and information exchange empowers frontline staff
and promotes process efficiencies
Copyright © 2012 Accenture All rights reserved.
Solution Overview Commitment to Eligibility Modernization
91
Accenture has been Investing in Eligibility for Over 20 Years
Distributed Architectures
• Cost Centered • Functionality Focused • Designed to last • Object Oriented • N-Tier
• Presentation Centered • Product Focused • Designed to Integrate • Integration Oriented • 2 or 3 Tier
• Business Centered • Process Focused • Designed to Change • Loosely Coupled • Message Oriented • N-Tier
Merced
Magic
N-Focus
ISAWS/RS
• Application Centered • Transaction Focused • Vertically Integrated • Single-
Environment Oriented
Iowa
APSP
1995 2000 2005 2010 2015 1990
C-IV
Idaho
Vermont Kansas
Service-Oriented (SOA) Architectures
Client/Server Architectures
Monolithic (mainframe) Architectures
Florida
Copyright © 2012 Accenture All rights reserved.
Solution Overview APSP Product Suite: The Best of Both Worlds
92
COTS
More Configurable
More Innovation
Fast Implementation
Pure
Transfer
Customized
Functionality
APSP
Product
Suite
Capability APSP Other Transfer
COTS Rules
Engine / Ease of
Rules Updates
• Complete Rule Set
• Mature and Efficient
• Proven to be scalable and transferable
• Limited use or immature rule set
User Interface • Ability to adapt to other channels (IVR, mobile)
• Multi-workflow capable and easily configured
• Portal technology components
• User configuration available
• Workflow difficult to change
• More inflexible and tightly coupled to
business code
• No user configuration
Procurement
Flexibility
• Avoids “product or vendor lock-in” of infrastructure
or application support
• Major modifications to exchange
hardware and software
Interoperability • Ability to quickly integrate and interface with
partners and other systems and agencies
• True SOA - Shared business services
• Major modifications required to
integrate and interface with other
systems and agencies
Copyright © 2012 Accenture All rights reserved.
Solution Overview CMS‟ Seven Standards & Conditions for Enhanced Funding
93
APSP Products Facilitate CMS Compliance, Enabling Enhanced Funding
Standards
& Conditions The APSP Product Suite ACCESS Solution
Modularity • SOA based architecture allows for system improvements without impacting
other areas of the system
• Accenture pioneered the use of commercial rules engine technology in
eligibility solutions
Medicaid IT
Architecture
• Together we will meet MITA maturity requirements
Industry
Standards
• Aligns with industry standards and HIPAA, NIEM, and NIST
Leverage • Promotes sharing, and reusing of Medicaid technologies and systems with
States
Business Results • Supports accurate and timely processing
Reporting • Produces predefined and ad hoc reports
Interoperability • Ensures seamless coordination and integration with state and federal
exchanges
Copyright © 2012 Accenture All rights reserved.
Solution Overview Overall Solution Components
IVR
Access Channels
ACCESS FLORIDA
Text Message
Paper Forms
Fax
Browser
Domain Solution
Engines / Systems
Enterprise Content Services
Service
Provider
Client
Agent Assisted
Mobile Worker /
Field Inspector
Worker
Statewide Accounting
Licensing and
Permitting
Accenture Benefits
Management System (ABMS)
Engine
Mobile Device
Mobile Applications
Reporting / Analytics
Oracle Business Intelligence
Enterprise Edition
Document
Repository
Identity & Access Management
Oracle Identity and Access
Management Suite Plus
Worker and Provider
Applications
Accenture Benefits
Management System (ABMS)
Portal
Public Facing
Applications
Accenture Citizen Self
Service Portal (ACCSP)
Contact Center Applications
Cisco Universal Contact Center
Enterprise (UCCE)
NICE IEX Workforce
Management
ImageAPI iCenter
Document Management
Mobile Pilot Applications
Social Media
Scanner
Kiosk
Authentication Services
94
An Integrated Multichannel Solution for Human Services’ Clients and Stakeholders
SOA Architecture
Accenture Public Service Platform ( APSP)
Technical Services
Presentation Services
Business Services
Se
rvicesS
erv
ice
s
Data Services
OLTP
Rules
Reporting
Oracle Service Bus
Pre-built Services
Application & Rules Engine
Service Layers
Services & Frameworks
Adapters
Integration & Workflow
Service Layers
Adapters
Presentation
Service Layers
Services & Frameworks
Adapters
Security
Service Layers
Services & Frameworks
Adapters
Common
Service Layers
Services & Frameworks Knowledge
…
ACSSP ABMS Future Applications
Oracle Policy Automation
(Business Rules Engine)
• Adobe LiveCycle(Forms Engine)
• ImageAPIiCenter (ECM)
• Oracle BusinessIntelligence
• Oracle BI Publisher
Oracle BPM Suite(Business Process
Engine)
Oracle Identity & Access
Management(Security)
• Oracle DB
Kid
Care, F
FF
, IBR
S, …
Fe
de
ral D
ata
Hu
b, …
Copyright © 2012 Accenture All rights reserved.
Solution Overview The APSP Product Suite
95
Proven, Flexible Client Centric Solution that Supports Universal Eligibility
Technical Services
Presentation Services
Business Services
Se
rvicesS
erv
ice
s
Data Services
OLTP
Rules
Reporting
Oracle Service Bus
Pre-built Services
Application & Rules Engine
Service Layers
Services & Frameworks
Adapters
Integration & Workflow
Service Layers
Adapters
Presentation
Service Layers
Services & Frameworks
Adapters
Security
Service Layers
Services & Frameworks
Adapters
Common
Service Layers
Services & Frameworks Knowledge
…
ACSSP ABMS Future Applications
Oracle Policy Automation
(Business Rules Engine)
• Adobe LiveCycle(Forms Engine)
• ImageAPIiCenter (ECM)
• Oracle BusinessIntelligence
• Oracle BI Publisher
Oracle BPM Suite(Business Process
Engine)
Oracle Identity & Access
Management(Security)
• Oracle DB
Kid
Care, F
FF
, IBR
S, …
Fe
de
ral D
ata
Hu
b, …
Federal
Data
Hub
External Systems Data Sources
OSST
ELIS
CIRTS
CONNECT
…
Copyright © 2012 Accenture All rights reserved.
IVR
Access Channels
ACCESS FLORIDA
Text Message
Paper Forms
Fax
Browser
Domain Solution
Engines / Systems
Enterprise Content Services
Service
Provider
Client
Agent Assisted
Mobile Worker /
Field Inspector
Worker
Statewide Accounting
Licensingand
Permitting
Accenture Benefits
Management System (ABMS)
Engine
Mobile Device
Mobile Applications
Reporting / Analytics
Oracle Business Intelligence
Enterprise Edition
Document
Repository
Identity & Access Management
Oracle Identity and Access
Management Suite Plus
Worker and Provider
Applications
Accenture Benefits
Management System (ABMS)
Portal
Public Facing
Applications
Accenture Citizen Self
Service Portal (ACCSP)
Contact Center Applications
Cisco Universal Contact Center
Enterprise (UCCE)
NICE IEX Workforce
Management
ImageAPI iCenter
Document Management
Mobile Pilot Applications
Social Media
Scanner
Kiosk
AuthenticationServices
SOA Architecture
Accenture Public Service Platform( APSP)
Technical Services
Presentation Services
Business Services
Service
sSe
rvic
es
Data Services
OLTP
Rules
Reporting
Oracle Service Bus
Pre-built Services
Application & Rules Engine
Service Layers
Services & Frameworks
Adapters
Integration & Workflow
Service Layers
Adapters
Presentation
Service Layers
Services & Frameworks
Adapters
Security
Service Layers
Services & Frameworks
Adapters
Common
Service Layers
Services & Frameworks Knowledge
…
ACSSP ABMS Future Applications
Oracle Policy Automation
(Business Rules Engine)
• Adobe LiveCycle(Forms Engine)
• ImageAPIiCenter (ECM)
• Oracle BusinessIntelligence
• Oracle BI Publisher
Oracle BPM Suite(Business Process
Engine)
Oracle Identity & Access
Management(Security)
• Oracle DB
Kid
Care, F
FF
, IBR
S, …F
eder
al D
ata
Hu
b, …
Solution Overview Benefits – Accenture Public Service Platform
96
True Service Oriented Architecture that Powers Improved Service Delivery
•Turn-key, ready to deploy SOA
•Layer of insulation that protects the
ACCESS application
•Best of breed COTS and open source
components
•Standards driven
•Efficient and Flexible to change
Copyright © 2012 Accenture All rights reserved.
IVR
Access Channels
ACCESS FLORIDA
Text Message
Paper Forms
Fax
Browser
Domain Solution
Engines / Systems
Enterprise Content Services
Service
Provider
Client
Agent Assisted
Mobile Worker /
Field Inspector
Worker
Statewide Accounting
Licensingand
Permitting
Accenture Benefits
Management System (ABMS)
Engine
Mobile Device
Mobile Applications
Reporting / Analytics
Oracle Business Intelligence
Enterprise Edition
Document
Repository
Identity & Access Management
Oracle Identity and Access
Management Suite Plus
Worker and Provider
Applications
Accenture Benefits
Management System (ABMS)
Portal
Public Facing
Applications
Accenture Citizen Self
Service Portal (ACCSP)
Contact Center Applications
Cisco Universal Contact Center
Enterprise (UCCE)
NICE IEX Workforce
Management
ImageAPI iCenter
Document Management
Mobile Pilot Applications
Social Media
Scanner
Kiosk
AuthenticationServices
SOA Architecture
Accenture Public Service Platform( APSP)
Technical Services
Presentation Services
Business Services
Service
sSe
rvic
es
Data Services
OLTP
Rules
Reporting
Oracle Service Bus
Pre-built Services
Application & Rules Engine
Service Layers
Services & Frameworks
Adapters
Integration & Workflow
Service Layers
Adapters
Presentation
Service Layers
Services & Frameworks
Adapters
Security
Service Layers
Services & Frameworks
Adapters
Common
Service Layers
Services & Frameworks Knowledge
…
ACSSP ABMS Future Applications
Oracle Policy Automation
(Business Rules Engine)
• Adobe LiveCycle(Forms Engine)
• ImageAPIiCenter (ECM)
• Oracle BusinessIntelligence
• Oracle BI Publisher
Oracle BPM Suite(Business Process
Engine)
Oracle Identity & Access
Management(Security)
• Oracle DB
Kid
Care, F
FF
, IBR
S, …F
eder
al D
ata
Hu
b, …
Solution Overview Benefits – Accenture Citizen Self Service Portal
97
Self Service Enabler to Speed Decisions and Reduce Client and Worker Effort
•Secure messaging
•Customer transparency
•Low Touch processing
•Real time interaction
•Integration
Copyright © 2012 Accenture All rights reserved.
IVR
Access Channels
ACCESS FLORIDA
Text Message
Paper Forms
Fax
Browser
Domain Solution
Engines / Systems
Enterprise Content Services
Service
Provider
Client
Agent Assisted
Mobile Worker /
Field Inspector
Worker
Statewide Accounting
Licensingand
Permitting
Accenture Benefits
Management System (ABMS)
Engine
Mobile Device
Mobile Applications
Reporting / Analytics
Oracle Business Intelligence
Enterprise Edition
Document
Repository
Identity & Access Management
Oracle Identity and Access
Management Suite Plus
Worker and Provider
Applications
Accenture Benefits
Management System (ABMS)
Portal
Public Facing
Applications
Accenture Citizen Self
Service Portal (ACCSP)
Contact Center Applications
Cisco Universal Contact Center
Enterprise (UCCE)
NICE IEX Workforce
Management
ImageAPI iCenter
Document Management
Mobile Pilot Applications
Social Media
Scanner
Kiosk
AuthenticationServices
SOA Architecture
Accenture Public Service Platform( APSP)
Technical Services
Presentation Services
Business Services
Service
sSe
rvic
es
Data Services
OLTP
Rules
Reporting
Oracle Service Bus
Pre-built Services
Application & Rules Engine
Service Layers
Services & Frameworks
Adapters
Integration & Workflow
Service Layers
Adapters
Presentation
Service Layers
Services & Frameworks
Adapters
Security
Service Layers
Services & Frameworks
Adapters
Common
Service Layers
Services & Frameworks Knowledge
…
ACSSP ABMS Future Applications
Oracle Policy Automation
(Business Rules Engine)
• Adobe LiveCycle(Forms Engine)
• ImageAPIiCenter (ECM)
• Oracle BusinessIntelligence
• Oracle BI Publisher
Oracle BPM Suite(Business Process
Engine)
Oracle Identity & Access
Management(Security)
• Oracle DB
Kid
Care, F
FF
, IBR
S, …F
eder
al D
ata
Hu
b, …
Solution Overview Benefits – Accenture Benefits Management System
98
Intuitive User Interface to Efficiently Process Human Services Transactions
•Intuitive & three click navigation
•Proven eligibility system functionality
•Support large volumes
•Easier and faster process updates
•Rules based accuracy / fraud
reduction
•Real Time Integration
•Role Based Access
Copyright © 2012 Accenture All rights reserved.
IVR
Access Channels
ACCESS FLORIDA
Text Message
Paper Forms
Fax
Browser
Domain Solution
Engines / Systems
Enterprise Content Services
Service
Provider
Client
Agent Assisted
Mobile Worker /
Field Inspector
Worker
Statewide Accounting
Licensingand
Permitting
Accenture Benefits
Management System (ABMS)
Engine
Mobile Device
Mobile Applications
Reporting / Analytics
Oracle Business Intelligence
Enterprise Edition
Document
Repository
Identity & Access Management
Oracle Identity and Access
Management Suite Plus
Worker and Provider
Applications
Accenture Benefits
Management System (ABMS)
Portal
Public Facing
Applications
Accenture Citizen Self
Service Portal (ACCSP)
Contact Center Applications
Cisco Universal Contact Center
Enterprise (UCCE)
NICE IEX Workforce
Management
ImageAPI iCenter
Document Management
Mobile Pilot Applications
Social Media
Scanner
Kiosk
AuthenticationServices
SOA Architecture
Accenture Public Service Platform( APSP)
Technical Services
Presentation Services
Business Services
Service
sSe
rvic
es
Data Services
OLTP
Rules
Reporting
Oracle Service Bus
Pre-built Services
Application & Rules Engine
Service Layers
Services & Frameworks
Adapters
Integration & Workflow
Service Layers
Adapters
Presentation
Service Layers
Services & Frameworks
Adapters
Security
Service Layers
Services & Frameworks
Adapters
Common
Service Layers
Services & Frameworks Knowledge
…
ACSSP ABMS Future Applications
Oracle Policy Automation
(Business Rules Engine)
• Adobe LiveCycle(Forms Engine)
• ImageAPIiCenter (ECM)
• Oracle BusinessIntelligence
• Oracle BI Publisher
Oracle BPM Suite(Business Process
Engine)
Oracle Identity & Access
Management(Security)
• Oracle DB
Kid
Care, F
FF
, IBR
S, …F
eder
al D
ata
Hu
b, …
Solution Overview Benefits – Contact Center
99
Technologies Enable Improvement in the Effectiveness of Client Contacts
•Courtesy callback
•Remote session sharing
•Multiple channel contacts
•Workforce management
•Recording of voice calls
and agent desktop
•Real time dashboards and
reporting
Copyright © 2012 Accenture All rights reserved.
IVR
Access Channels
ACCESS FLORIDA
Text Message
Paper Forms
Fax
Browser
Domain Solution
Engines / Systems
Enterprise Content Services
Service
Provider
Client
Agent Assisted
Mobile Worker /
Field Inspector
Worker
Statewide Accounting
Licensingand
Permitting
Accenture Benefits
Management System (ABMS)
Engine
Mobile Device
Mobile Applications
Reporting / Analytics
Oracle Business Intelligence
Enterprise Edition
Document
Repository
Identity & Access Management
Oracle Identity and Access
Management Suite Plus
Worker and Provider
Applications
Accenture Benefits
Management System (ABMS)
Portal
Public Facing
Applications
Accenture Citizen Self
Service Portal (ACCSP)
Contact Center Applications
Cisco Universal Contact Center
Enterprise (UCCE)
NICE IEX Workforce
Management
ImageAPI iCenter
Document Management
Mobile Pilot Applications
Social Media
Scanner
Kiosk
AuthenticationServices
SOA Architecture
Accenture Public Service Platform( APSP)
Technical Services
Presentation Services
Business Services
Service
sSe
rvic
es
Data Services
OLTP
Rules
Reporting
Oracle Service Bus
Pre-built Services
Application & Rules Engine
Service Layers
Services & Frameworks
Adapters
Integration & Workflow
Service Layers
Adapters
Presentation
Service Layers
Services & Frameworks
Adapters
Security
Service Layers
Services & Frameworks
Adapters
Common
Service Layers
Services & Frameworks Knowledge
…
ACSSP ABMS Future Applications
Oracle Policy Automation
(Business Rules Engine)
• Adobe LiveCycle(Forms Engine)
• ImageAPIiCenter (ECM)
• Oracle BusinessIntelligence
• Oracle BI Publisher
Oracle BPM Suite(Business Process
Engine)
Oracle Identity & Access
Management(Security)
• Oracle DB
Kid
Care, F
FF
, IBR
S, …F
eder
al D
ata
Hu
b, …
Solution Overview Benefits – Supporting Systems
100
Easy to Use, Extendible Systems Support ACCESS and Beyond
•Better outcome management
•Trend analysis
• Policy based
• Centralized processes
• Real time alerting and
communication
• Emerging transaction channel
• Self-service scan and upload
• No Touch / Low Touch
Copyright © 2012 Accenture All rights reserved.
Technical Services
Presentation Services
Business Services
Se
rvicesS
erv
ice
s
Data Services
OLTP
Rules
Reporting
Oracle Service Bus
Pre-built Services
Application & Rules Engine
Service Layers
Services & Frameworks
Adapters
Integration & Workflow
Service Layers
Adapters
Presentation
Service Layers
Services & Frameworks
Adapters
Security
Service Layers
Services & Frameworks
Adapters
Common
Service Layers
Services & Frameworks Knowledge
…
ACSSP ABMS Future Applications
Oracle Policy Automation
(Business Rules Engine)
• Adobe LiveCycle(Forms Engine)
• ImageAPIiCenter (ECM)
• Oracle BusinessIntelligence
• Oracle BI Publisher
Oracle BPM Suite(Business Process
Engine)
Oracle Identity & Access
Management(Security)
• Oracle DB
Kid
Care, F
FF
, IBR
S, …F
ed
era
l Dat
a H
ub
, …Federal
Data
Hub
External SystemsData Sources
OSST
ELIS
CIRTS
CONNECT
…
Solution Overview Alignment with Service Delivery Model
101
The APSP Suite Enables the Human Services Delivery Ecosystem to Move to the
Next Level Helping Clients as an Integrated Team
Department
Business Goals:
Universal Eligibility
Workflow
Efficiencies and
Error Reduction
Improved
Communications
Performance and
Quality Management
Program Integrity
Funding - Reporting
Copyright © 2012 Accenture All rights reserved.
Technical Services
Presentation Services
Business Services
Se
rvicesS
erv
ice
sData
Services
OLTP
Rules
Reporting
Oracle Service Bus
Pre-built Services
Application & Rules Engine
Service Layers
Services & Frameworks
Adapters
Integration & Workflow
Service Layers
Adapters
Presentation
Service Layers
Services & Frameworks
Adapters
Security
Service Layers
Services & Frameworks
Adapters
Common
Service Layers
Services & Frameworks Knowledge
…
ACSSP ABMS Future Applications
Oracle Policy Automation
(Business Rules Engine)
• Adobe LiveCycle(Forms Engine)
• ImageAPIiCenter (ECM)
• Oracle BusinessIntelligence
• Oracle BI Publisher
Oracle BPM Suite(Business Process
Engine)
Oracle Identity & Access
Management(Security)
• Oracle DB
Kid
Care, F
FF
, IBR
S, …
Fe
de
ral D
ata
Hu
b, …Federal
Data
Hub
External SystemsData Sources
OSST
ELIS
CIRTS
CONNECT
…
Solution Overview Business Goal 1 – Universal Eligibility
102
Provide a
framework for
universal
eligibility
In support of the objective, the new system will provide a method to
automatically determine if the eligibility benefit case should authorized
based on program rules.
Copyright © 2012 Accenture All rights reserved.
Solution Overview Business Goal 2 – Workflow Efficiencies and Error Reduction
103
Increase
workflow
efficiencies
and reduce
operational
errors
In support of this objective, the new system will provide the capability to
communicate to all workers associated with a client when changes occur
in the household status, including but not limited to: address, income, etc.
Technical Services
Presentation Services
Business Services
Se
rvicesS
erv
ice
sData
Services
OLTP
Rules
Reporting
Oracle Service Bus
Pre-built Services
Application & Rules Engine
Service Layers
Services & Frameworks
Adapters
Integration & Workflow
Service Layers
Adapters
Presentation
Service Layers
Services & Frameworks
Adapters
Security
Service Layers
Services & Frameworks
Adapters
Common
Service Layers
Services & Frameworks Knowledge
…
ACSSP ABMS Future Applications
Oracle Policy Automation
(Business Rules Engine)
• Adobe LiveCycle(Forms Engine)
• ImageAPIiCenter (ECM)
• Oracle BusinessIntelligence
• Oracle BI Publisher
Oracle BPM Suite(Business Process
Engine)
Oracle Identity & Access
Management(Security)
• Oracle DB
Kid
Care, F
FF
, IBR
S, …
Fe
de
ral D
ata
Hu
b, …Federal
Data
Hub
External SystemsData Sources
OSST
ELIS
CIRTS
CONNECT
…
Copyright © 2012 Accenture All rights reserved.
Solution Overview Business Goal 3 – Improved Communications
104
Facilitate
improved
communications
within the
Department
and between
the
Department and
its customers
and
stakeholders.
In support of this objective, the new system will provide the ability to
automatically and/or manually issue correspondence and monitor external
user compliance as specified by the State based on program rules.
Technical Services
Presentation Services
Business Services
Se
rvicesS
erv
ice
sData
Services
OLTP
Rules
Reporting
Oracle Service Bus
Pre-built Services
Application & Rules Engine
Service Layers
Services & Frameworks
Adapters
Integration & Workflow
Service Layers
Adapters
Presentation
Service Layers
Services & Frameworks
Adapters
Security
Service Layers
Services & Frameworks
Adapters
Common
Service Layers
Services & Frameworks Knowledge
…
ACSSP ABMS Future Applications
Oracle Policy Automation
(Business Rules Engine)
• Adobe LiveCycle(Forms Engine)
• ImageAPIiCenter (ECM)
• Oracle BusinessIntelligence
• Oracle BI Publisher
Oracle BPM Suite(Business Process
Engine)
Oracle Identity & Access
Management(Security)
• Oracle DB
Kid
Care, F
FF
, IBR
S, …
Fe
de
ral D
ata
Hu
b, …Federal
Data
Hub
External SystemsData Sources
OSST
ELIS
CIRTS
CONNECT
…
Copyright © 2012 Accenture All rights reserved.
Solution Overview Business Goal 4 – Performance Measurement and Quality Management
105
Improve access
to information for
performance
measurement
and quality
management
In support of this objective, the new system will provide the capability to
support any federal / state requirements for reporting of quality control
checks and edits.
Technical Services
Presentation Services
Business Services
Se
rvicesS
erv
ice
sData
Services
OLTP
Rules
Reporting
Oracle Service Bus
Pre-built Services
Application & Rules Engine
Service Layers
Services & Frameworks
Adapters
Integration & Workflow
Service Layers
Adapters
Presentation
Service Layers
Services & Frameworks
Adapters
Security
Service Layers
Services & Frameworks
Adapters
Common
Service Layers
Services & Frameworks Knowledge
…
ACSSP ABMS Future Applications
Oracle Policy Automation
(Business Rules Engine)
• Adobe LiveCycle(Forms Engine)
• ImageAPIiCenter (ECM)
• Oracle BusinessIntelligence
• Oracle BI Publisher
Oracle BPM Suite(Business Process
Engine)
Oracle Identity & Access
Management(Security)
• Oracle DB
Kid
Care, F
FF
, IBR
S, …
Fe
de
ral D
ata
Hu
b, …Federal
Data
Hub
External SystemsData Sources
OSST
ELIS
CIRTS
CONNECT
…
Copyright © 2012 Accenture All rights reserved.
Solution Overview Business Goal 5 – Program Integrity
106
Improve
program
integrity by
reducing
fraud and
error rates.
In support of this objective, the new system will provide the capability to
include cases in a quality assurance sample that are flagged for fraud.
Technical Services
Presentation Services
Business Services
Se
rvicesS
erv
ice
sData
Services
OLTP
Rules
Reporting
Oracle Service Bus
Pre-built Services
Application & Rules Engine
Service Layers
Services & Frameworks
Adapters
Integration & Workflow
Service Layers
Adapters
Presentation
Service Layers
Services & Frameworks
Adapters
Security
Service Layers
Services & Frameworks
Adapters
Common
Service Layers
Services & Frameworks Knowledge
…
ACSSP ABMS Future Applications
Oracle Policy Automation
(Business Rules Engine)
• Adobe LiveCycle(Forms Engine)
• ImageAPIiCenter (ECM)
• Oracle BusinessIntelligence
• Oracle BI Publisher
Oracle BPM Suite(Business Process
Engine)
Oracle Identity & Access
Management(Security)
• Oracle DB
Kid
Care, F
FF
, IBR
S, …
Fe
de
ral D
ata
Hu
b, …Federal
Data
Hub
External SystemsData Sources
OSST
ELIS
CIRTS
CONNECT
…
Copyright © 2012 Accenture All rights reserved.
Solution Overview Business Goal 6 – Funding
107
Assist with
seeking state
and federal
funding
approval.
In support of this objective, the new system will provide the ability to support
programmatic, financial, statistical, and management reporting
requirements, either by the transmission and production of the report from
the data warehouse and / or by the system.
Technical Services
Presentation Services
Business Services
Se
rvicesS
erv
ice
sData
Services
OLTP
Rules
Reporting
Oracle Service Bus
Pre-built Services
Application & Rules Engine
Service Layers
Services & Frameworks
Adapters
Integration & Workflow
Service Layers
Adapters
Presentation
Service Layers
Services & Frameworks
Adapters
Security
Service Layers
Services & Frameworks
Adapters
Common
Service Layers
Services & Frameworks Knowledge
…
ACSSP ABMS Future Applications
Oracle Policy Automation
(Business Rules Engine)
• Adobe LiveCycle(Forms Engine)
• ImageAPIiCenter (ECM)
• Oracle BusinessIntelligence
• Oracle BI Publisher
Oracle BPM Suite(Business Process
Engine)
Oracle Identity & Access
Management(Security)
• Oracle DB
Kid
Care, F
FF
, IBR
S, …
Fe
de
ral D
ata
Hu
b, …Federal
Data
Hub
External SystemsData Sources
OSST
ELIS
CIRTS
CONNECT
…
Copyright © 2012 Accenture All rights reserved.
Solution Overview Less Expensive and Easier to Change
108
The State of California implemented a significant policy change for
TANF and Food Stamps. The flexibility of the C-IV Solution (rules,
object oriented) enabled the implementation of these policy changes
without any delay to the roll-out schedule and at a fraction of the cost
of competing systems.
The Change The Results How Did C-IV Fare?
Old Policy
(TANF & Food Stamps) •Monthly customer reporting
•Retrospective budgeting
In Production
On time
On budget
C-IV • On time
• Total Cost: $800,000
New Policy
(TANF & Food Stamps) •Quarterly customer reporting
•Prospective budgeting
•Rule changes
•Changes in notices
•Changes to reports
•Changes to interfaces
Other California System • Delayed
• Total Projected Cost: $6,000,000
Other California System • Delayed
• Total Projected Cost: $8,000,000
Copyright © 2012 Accenture All rights reserved.
Solution Overview Less Expensive and Easier to Change
109
Real-World Flexibility and Benefits to the Public
Southern California
Wildfires: The day after a
federal disaster was
declared, C-IV was able to
issue Disaster Benefits.
Workers travelled to the
disaster locations and logged
in to C-IV using ruggedized
laptops with wireless cards.
Over a 4 week period, C-IV
provided over $1.4M in
benefits to more than
10,000 fire victims.
Copyright © 2012 Accenture All rights reserved.
Solution Overview Transaction Based, Built for Speed
110
Incorporates Fundamental and Transformational Redesigns, Lowers Operating
Costs, and Improves Program Integrity
Idaho Challenges
Technology Enabled Solution Improved Customer
Service and Program
Integrity
• 20% Reduction in
workforce
• 123% Increase in
Food Stamp
caseload,
2nd highest in the
nation
• Increased Medicaid
caseload
• Resolving information and making
eligibility decisions on the day of
application.
• Providing “informed choice” to help
customers understand their
application options.
• Managing customer volume and
traffic to match decision-making
resources.
• Tracking all case management
tasks with auto-alerts only when
actions are needed.
• Over 80%
served with
same day
service
• Exceptional
client
satisfaction
scores
• From
penalties to
enhanced
funding for
accuracy
Copyright © 2012 Accenture All rights reserved.
Agenda
111
Break
Copyright © 2012 Accenture All rights reserved.
Agenda
112
Company and
Team Experience (Implementation
and O&M)
Functional
Requirements (Intake, Assessment
and Application)
Question and
Answer
Meeting
Kickoff
Solution Architecture
Project
Approach (Implementation
and O&M)
Solution
Overview
Solution
Architecture
Copyright © 2012 Accenture All rights reserved.
Solution Architecture Architecture Highlights
113
Definition: Solution Architecture - A Representation of an Enterprise or
System that Aims to Address Specific Problems and Requirements
B
A
I
T
D
I
A
L
Copyright © 2012 Accenture All rights reserved.
Solution Architecture Architecture Highlights
114
Our BAIT Framework Focuses on What Supports your Business Functions
Business
Application
Information
Technology
Execution Architecture
Interaction
Communication & Collaboration
Calendar/
Schedule
M anage
Customer
Contact
Instant
M essaging
Application
SharingE-mail
Audio/ Video
Conferencing
Business Intelligence
Data M iningDashboardsCanned
Reports
Ad Hoc
Queries
Analytical
Processing
Enterprise Content Management
Web Content Mgmt Digital Asset Mgmt
Common Enterprise Content Management
Content
Integration
Content
SubscriptionM edia Plug-ins
Compression
Streaming
M edia
Copyright
Search TaxonomyDigital Rights
M anagement
Versions &
check-in/ out
Content
Deployment
Access Channels
Reporting
Report
Distribution
Services
Report Building
Services
Report
Definition
Services
PresentationContent
Delivery
(rendering)
HelpPage Template/
Layout Services
Global
Navigation
M obility/ M ulti-
Channel
Delivery
Printing
Presentation
Component
Library
ValidationPagination AccessibilityRequired FieldsUI Contro ller/
Flow M gmt
Conversion
State M gmt
Form
M anagement
ApplicationApplication Server Services
Session/ State
M gmt
Transaction
M gmt
Business Services
Business Components
Process
Components
Integration
Components
Resource
Components
Common
Business Objects
IntegrationApplication Connectivity
Direct Data
Access
M essaging
Connectivity
Object /
Component
Access
Partner
Integration
M gmt
Packaged
Integration
Automated
Deployment
Offline
M iddleware
Connectors
Local Software
& Resource
Integration
Business Process Mgmt
Process
Routing & Rule
M gmt
Process/
Interface
Aggregation
Business
Transaction
M gmt
Process State
M gmtSimulation
Data Population Services
Extract
TransformSoft/Filter
LoadChanged Data
Capture
Rejected Data
M gmt
Messaging & Routing
Guaranteed
DeliveryRouting
M essage
Sequencing
M essage
Correlation
M essage
Exchange
Patterns
Transformation & Formatting
M essage Trans-
formation
M essage
Validation
M essage
Enrichment
Rules Management
Rules Creation
& Configuration
Rule Storage
Rule
Processing
Platform
IntegrationEffective Dating
Batch
SchedulerRestart/
Recovery
Batch Job Contro ller
Job Script
Input/ Output
Job
PartitioningJob M onitoring
Common
Security Services
Authenti-cation Authorization Encryption
Single Sign-on
(SSO)Identification
Non-
repudiation
ID & Access
M gmt
Data Services
Abstraction
CapabilitiesData Refresh
Locking
Data Access
M etadata
M gmtIndexing
Data
Archiving
Parameteri-
zation
Codes Table/
Code Decode
ConfigurationError Handling/
Resume
Event
NotificationExceptions Factory Lifecycle M gmt
File Transfer
Helper
Localization/
Inter-
nationalization
Logging & Audit
TracingM ail Helper
Caching
Service Look-
up/ Object
Finder
Queuing Helper Serialization
Thread M gmt
Monitoring
System
M onitoring
Business
Activity
M onitoring
Synch & Asynch
M essaging
Web Service Interaction
Service
Repository
Service RegistryDiscovery
M essage
Specification
XM L Object
B inding
M essage Parsing
& Formatting
Targeted
E-M ail
Push
TechnologyVoicemail
Web
Conferencing
Threaded
Discussion
Social
Computing
Tools
Document Mgmt
Image Capture &
paper forms
Annotation/
Comments
Document
Recognition
Link
M anagement
Records
M anagement
M aster Data
M gmt
Security
Scanning
Report Archival
Report
Scheduling
Services
GIS Services
Portals
Content
AggregationCollaboration
Personal-
ization
SyndicationPortal
Administration
Portlet
Services
User
Profiles/
User Admin
Customi-zation
Telephony Forms
IVR
VRU
Call
Routing
Paper
Based
Fax
Cloud Batch
Web Service
Security
M essage
Security
Web Services
Framework
Business
Activity Auditing
M essage
M onitoring
User Workflow Services
End User Routing
& Rule M gmt
End User Role
M anagement
Workflow State
M gmt
Work Queue
M gmt
Task M gmt
Services
Client
Household
Family
Basic
Health
Service
Verificatio
n Docs
Socio-
Economic
Provider
Worker Finance
Calendar
Service
Plan /
Assessme
nt
Case
Note /
Progress
Note
Case
Presentation Services ApplicationIntegration ServicesInteraction and Content Services
Portal
Services
Document
Management
Services
Content ServicesSystem Integration
ServicesWorkflow Services
User Interface
ServicesData Exchange
Services
Access Channel
ServicesClient Integration
ServicesCuram Application
Services
Composite
Application
Services
Business Services
Business Capability Model
Technology Services
Applications
Information Subject Areas
Business Capabilities
Outreach & M arketing
Intake / Applications
Client Intake
Capability Group 3
Case Management
Screening & Referral
Provider Management
Operations / Business ServicesProgram ManagementProgram Development
Participant Registration
Participant M anagement
Service Planning &
Delivery
Eligibility Determination /
Calculation
Case Processing /
Communications
Assessment
Legal Activities
Case Supervision Case FinancialsCase Analysis /
Outcome M anagement
System Functions /
Administration
Certification / Licensing,
& Contracting
Provider Performance
M anagement
Provider Planning,
Budgeting & M onitoring
Provider-specific Case
M anagement Functions
Vacancy M anagement
Financial M anagement
IT M anagement
HR M anagement
Facility M anagement
Training
Legal & Policy Compliance
Program Analysis /
Outcome M anagement
Quality Assurance
Program Financial
M anagement
Risk Detection &
Prevention
Service and Case
M odelingEmployee Enablement
Policy Development
Program Implementation
Program Design
Community Outreach
Contract M anagement /
ProcurementPublic Affairs
Strategic Planning
Copyright © 2012 Accenture All rights reserved.
Solution Architecture Architecture Highlights
115
Our DIAL Framework Focuses on Achieving your Desired Outcomes
Data Services
Integration Services
Analytic Services
Launch Services
New sources and efficient
collection provide access
to abundant and diverse data
Launching and acting
on identified
insights drives
improved outcomes
Analytic Services
identify and prioritize
actionable insights
Integration Services
consolidate data into
usable information
Improved
Outcomes
Copyright © 2012 Accenture All rights reserved.
Solution Architecture Architecture Highlights
116
Ad
min
istr
atio
n a
nd
Op
era
tio
nal
Serv
ices
W
ily T
ech I
ntr
osco
pe
BM
C P
atr
ol/ P
erf
orm
ance M
anag
em
ent
Web Services / API Oracle Service Bus
Reporting SNAP, TANF, CommonOracle DBMS
Citizens DCF Staff Government
Archival
Customer Types
Contact Channels
Presentation Integration
Layer
Service Integration
Layer
Data and Technical
Integration Layer
Data Layer
Data and Technical Integration Layer Database Access Oracle Client
Security Services – Oracle, COREid, Xellerate, WS Manager, OID/OVD
Interfaces Batch
Business Service Layer
Component Services (These are not composite services)
Get Address Get Form Update Rule Get Document Get Image Update Form Get Rule
Presentation Services
Case ManagementClient Management Agency Management ReportingForms Processing
Fiscal Services (SFSL) Client Index (CCI) Address Normalization Central Printing Generate Correspondence Exchange Case Data Person Search
Audit Calendar Management
Common Business Functionality
APSP Batch Framework
Batch/Unattended Processing
ImageAPI iCenterAdobe LiveCycle
Correspondence/Forms
Informatica PowerCenter
Address Services
Oracle WebCenter
Application Server
Oracle OPA
Business Rule Engine
Informatica Identity Resolution (IIR)
Name Search Services
Shared Components
Layer
Core Content Application
In-person US Mail Web/Portal Secure File Transfer EBT Payments
$
B2B Services Interfaces
Business Process Management
Oracle BPM
Workf low
Oracle BPM
Business Activity Monitoring
Oracle BPM
Process Orchestration
Security Services
Access Management Identity Management Authentication
APSP, Oracle ID & A Management Suite
Auditing / Logging
Oracle Identity & Access Management Suite Oracle Web Services Manager
Data and Message Security
Security Layer
Oracle WebCenter Suite
Portal
Service Directory
Oracle Business Intelligence
Reporting Ad-Hoc
Business Services
CorrespondenceeMailFacsimile
Enterprise Service Bus
Copyright © 2012 Accenture All rights reserved.
Solution Architecture The Accenture Public Service Platform (APSP)
117
Rules App Server
BPM Security
ECM/Forms Reporting
ESB
SOA Approach
Composite Applications
ACSSP Future
Applications
ACCESS Replacement
ABMS
ESB
Rule Set
Doc
Processes
Logic
Report
Policy
DAO
Architecture
Architecture
Architecture
Architecture
Architecture
Architecture
RDBMS
Database
Commercial Off-the-Self (COTS) Products
Architecture
Database
Then – Legacy Development
APSP
Architecture
Database
Architecture
Database
ACCESS
FLORIDA
(Business logic,
workflows, reports,
correspondence, etc.)
Architecture
Database
Copyright © 2012 Accenture All rights reserved.
• Rules• Forms• Reporting• ECM
• Address Normalization
• Identity Resolution
• IDM• Access Mgmt• Audit
• BPM• EAI
Technical Services
Presentation Services
Business Services
Se
rvicesS
erv
ice
s
Le
ga
cy Ap
plica
tions
Data Services
OLTP
Rules
Reporting
FoundationServices
Enterprise Service Bus
Pre-built Services
Ext
ern
al A
pp
lica
tions
Database
Application & Rules Engine
Service Layers
Services & Frameworks
Adapters
Integration & Workflow
Service Layers
Adapters
Presentation
Service Layers
Services & Frameworks
Adapters
Security
Service Layers
Services & Frameworks
Adapters
Common
Service Layers
Services & Frameworks Knowledge
…
ACSSP ABMS Future Applications
Solution Architecture APSP Solution Diagram
118
Copyright © 2012 Accenture All rights reserved.
Solution Architecture APSP Solution Diagram
119
Copyright © 2012 Accenture All rights reserved.
Solution Architecture APSP: Service Layers
120
Technical Services
Common Security Presentation Integration & Workflow
Application & Rules Engine
Presentation Services
Business Services
Serv
ices S
erv
ices
Legacy A
pplic
atio
ns
Service Layers
Services & Frameworks
Adapters
Service Layers
Adapters
Service Layers
Services & Frameworks
Adapters
Service Layers
Services & Frameworks
Adapters
Services & Frameworks
Adapters
Data Services
OLTP
Rules
Knowledge
Reporting
Oracle SOA Suite/ESB
Pre-built Services
Exte
rnal A
pplic
ations
• Service end point
• Abstraction code
• Adapter interface
Rules Service Layer
Forms Service Layer
Correspondence Service Layer
Reporting Service Layer
BPM Service Layer
Security Service Layer
Content Management Service Layer
Address Normalization Service Layer
Proximity Mapping Service Layer
Identity Resolution Service Layer
• Rules • Forms • Reporting • ECM
• Database • Master Data
Management
• Address Normalization
• Identity Resolution
• IDM • Access Mgmt • Audit
•BPM •EAI
Foundation Services
Service Layers provide the vendor neutrality,
eliminating vendor lock-in.
Copyright © 2012 Accenture All rights reserved.
Solution Architecture APSP: Services and Frameworks
121
Technical Services
Common Security Presentation Integration & Workflow
Application & Rules Engine
Presentation Services
Business Services
Serv
ices S
erv
ices
Legacy A
pplic
atio
ns
Service Layers
Services & Frameworks
Adapters
Service Layers
Adapters
Service Layers
Services & Frameworks
Adapters
Service Layers
Services & Frameworks
Adapters
Services & Frameworks
Adapters
Data Services
OLTP
Rules
Knowledge
Reporting
Oracle SOA Suite/ESB
Pre-built Services
Exte
rnal A
pplic
ations
• Pre-built components that
provide commonly required
application features
Abstraction Service
Calendar Management: Appointment Mgmt
Calendar Management: Master Scheduler
Code/De-Code Service
Effective Dating Utility
Encryption Services
Enterprise Search Service
Exception Handling Framework
Get City/State Service (Zip Lookup)
Global Navigation (Horizontal Menu)
Help Services Framework
Internationalization / Localization
Mail Helper Service
One-Click/Re-submit Control
Page Template-Layout Services
Persistence Framework for Custom Development
Security Audit Services
SOAP over HTTP Integration Adapter/Connector
SOAP over JMS Integration Adapter/Connector
Spring Security Authentication Abstract
Implementation
Spring Security Authorization Abstract
Implementation
Web Service Security Service Core
Batch Architecture Transaction Management
Audit Logging Validation
MVC Framework
Portal MVC Framework
• Rules • Forms • Reporting • ECM
• Database • Master Data
Management
• Address Normalization
• Identity Resolution
• IDM • Access Mgmt • Audit
•BPM •EAI
Foundation Services
Services and Frameworks accelerate development while
enforcing consistent use of the architecture, lowering
development costs and increasing quality.
Copyright © 2012 Accenture All rights reserved.
Solution Architecture APSP: Adapters
122
Technical Services
Common Security Presentation Integration & Workflow
Application & Rules Engine
Presentation Services
Business Services
Serv
ices S
erv
ices
Legacy A
pplic
atio
ns
Service Layers
Services & Frameworks
Adapters
Service Layers
Adapters
Service Layers
Services & Frameworks
Adapters
Service Layers
Services & Frameworks
Adapters
Services & Frameworks
Adapters
Data Services
OLTP
Rules
Knowledge
Reporting
Oracle SOA Suite/ESB
Pre-built Services
Exte
rnal A
pplic
ations
Adobe LiveCycle ES
Alfresco ECM
ArcGIS ESRI
IBM Cognos
IBM DB2
IBM WebSphere Application Server
IBM WebSphere ESB
IBM WebSphere MQSeries
IBM WebSphere Process Server
IBM ILOG
ImageAPI iCenter
Informatica Identity Resolution
JBoss Application Server
JBoss Rules (DROOLS)
JBoss JBPM
Liferay Portal
Mulesoft Mule
Oracle Access Manager
Oracle Business Activity Monitoring
Oracle BI Publisher
Oracle Business Process Management Suite
Oracle Database
Oracle Enterprise Repository
Oracle Entitlements Server
Oracle Grid Control
Oracle Identity and Access Management Suite
Oracle Identity Manager
Oracle Internet Directory
Oracle Policy Automation
Oracle Secure Enterprise Search
Oracle Service Bus
Oracle SOA Suite
Oracle UCM
Oracle Virtual Directory
Oracle Webcenter Services Framework
Oracle Weblogic Application Server
Oracle Weblogic Portal
Pentaho BI Suite
Pitney Bowes
Tivoli Access Manager
• Rules • Forms • Reporting • ECM
• Database • Master Data
Management
• Address Normalization
• Identity Resolution
• IDM • Access Mgmt • Audit
•BPM •EAI
Foundation Services
• Product-specific code to connect
product to architecture
Adapters eliminate technology obsolescence,
providing an “evergreen” enterprise architecture.
Copyright © 2012 Accenture All rights reserved.
Solution Architecture Infrastructure
123
Powerful Infrastructure Enables the Delivery Outcomes
Solution Features Delivery Outcomes
• Fast & Responsive
• High Availability
• Fault Tolerant
• Scalable
• Manageable
• Location Independent
• Future Flexibility
• Virtualized Infrastructure
• Integrated Infrastructure
Appliance
• Defense in Depth Security
• Use of NSRC Hosting
Services / Disaster
Recovery
Copyright © 2012 Accenture All rights reserved.
Solution Architecture Virtualized Infrastructure
124
• Servers
• Storage
• Network
• Hosting
Location
• Software
Licensing
Considerations
Infrastructure Virtualization and Clustering Provides Operational Flexibility
Copyright © 2012 Accenture All rights reserved.
Solution Architecture Defense in Depth Security Infrastructure
125
Layers of Security Defenses Protect Sensitive Data and the New System
Domain
Solution
Engines /
Systems
Enterprise Content
Services
Mobile
Applications
Reporting / Analytics
Identity &
Access Management
Worker and
Provider
Applications
SOA
Architecture Accenture Public Service Platform
( APSP)
Public
Facing
Applications
Contact Center
Applications
IVR
Access Channels
Text Message
Paper Forms
Fax
Browser
Agent Assisted
Mobile Device
Social Media
Scanner
Kiosk
Au
the
ntica
tio
n
Se
rvic
es
Monitoring
Management
Infrastructure Security
Protection Highlights
• Data Encryption at rest
and in transit
• Identity and Access
Management
• Monitoring and
Detection
• Audit / Activity Logging
Copyright © 2012 Accenture All rights reserved.
Integrated Infrastructure Appliances:
• Oracle Exadata
• Oracle Exalogic
• Oracle ZFS Storage
Enterprise class infrastructure
• Exceptional performance
• High availability and fault tolerance
• Capacity and scalability to support multiple center
• Proposed products optimized on proposed hardware
• Oracle certified solution
Future migration path
• Migrate between data centers
• Compatible with cloud based provider
Solution Architecture Integrated Infrastructure Appliance
126
Top of the Line Performance, Rapid Implementation and Flexible Operation
Domain
Solution
Engines /
Systems
Enterprise Content
Services
Mobile
Applications
Reporting / Analytics
Identity &
Access Management
Worker and
Provider
Applications
SOA
ArchitectureAccenture Public Service Platform
( APSP)
Public
Facing
Applications
Contact Center
Applications
IVR
Access Channels
Text Message
Paper Forms
Fax
Browser
Agent Assisted
Mobile Device
Social Media
Scanner
Kiosk
Au
the
ntica
tion
Se
rvic
es
Copyright © 2012 Accenture All rights reserved.
Solution Architecture Infrastructure Hosting / Disaster Recovery
127
NSRC Services Used:
• Hosting
• Ping, Power, Pipe
• Tape Backup / Restore
• Disaster Recovery Provider
Hosting Experience Highlights:
• Accenture has positive working
relationship with FL state admins
• Successful DR tests for other FL
enterprise systems
• Proactive and transparent working
relationship
We Understand how to Operate with State Data Center Services
Copyright © 2012 Accenture All rights reserved.
Solution Architecture Integration Architecture Experience
128
Experience and Vision to Move Integration Processing to the Next Level
File Driven
Custom
Integration
ETL
Tools
EAI
Engine
Enterprise
Service
Bus Business
Process
Management
National
Information
Exchange
Model (NIEM)
Multi
Enterprise
Information
Exchange
Content
Driven
Integration
Today and Future:
Unstructured Data
Big Data
Real Time Analytics
EAI Journal 2002
Best Overall B2B Solution
Florida DBPR
Enterprise Licensing
Best of NIEM 2009
NYC HHS-Connect
Enterprise ESB
North Carolina DHHS
NCFAST
Texas HHSC – IEE
NE N-FOCUS
Copyright © 2012 Accenture All rights reserved.
Solution Architecture Integration is the
129
What our capabilities position you to do…
• Reduce data collection by reusing information from other systems
• Access and exchange information in real time
• Automated verification of client provided information
• Assemble a 360 degree view of client information
• Securely reuse processing and data across organization boundaries
• Use policy based security controls to authorize access to content
Integration is the Enabler to Take You to the Next Level
Integration is About Enabling Reuse… of Data, Services, and Policy
Copyright © 2012 Accenture All rights reserved.
Solution Architecture Key Concepts: Loosely Coupled
130
Schema
Agreements
Programming
Language
Object
Model
Application
Server
Database
Operating
System
Programming
Language
Object
Model
Application
Server
Database
Operating
System
• Integration
points are
defined only by
a few
standards-
based criterion
• Any new partner
can integrate
using standard
technologies
regardless of
their internal
technology
stack
System A System B
…to a loosely coupled,
interoperable solution
Copyright © 2012 Accenture All rights reserved.
Solution Architecture National Information Exchange Model (NIEM)
131
NIEM is a National Standard that Facilitates Information Sharing across
Organizational and Jurisdictional Boundaries at all Levels of Governments
• NIEM started as partnership between DOJ and DHS. It was created after 9/11 to enable information sharing
• The Department of Health and Human Services (HHS) became sponsor of NIEM in October, 2010
• Accenture is a leader in using NIEM as a strategic enabler for human service modernization
Copyright © 2012 Accenture All rights reserved.
Solution Architecture Integration - Building Standard-Based Information Exchanges
132
• A set of standards for message structure and content (message payload)
• Dictionary of reusable common objects and definitions at an enterprise level
• Enhance system interoperability
Our Approach Leverages NIEM Based Information Exchange
P5
P2
P3
P4 P6
P7
PN
P1
p2
P3
P4
P5
P6
P7
PN
NIEM
P1
Point-to-Point Mapping Map to a Common Data Format
vs.
Copyright © 2012 Accenture All rights reserved.
Solution Architecture Integration Guiding Principles
133
Key guiding principles:
• Protect privacy of client data and satisfy security requirements
• Data ownership, control and audit responsibility remains with the “system owner”
• Enable real time event based processing
• Minimize the need for external organization business process and system
changes
• Centralize and standardize the hard stuff
• Use NIEM compliant XML information exchange web services
• Minimize direct access to data sources that circumvent access controls and
logging
Principles Guide Day-to-Day Decisions and Position for Future Needs
Copyright © 2012 Accenture All rights reserved.
Solution Architecture Integration Architecture Capabilities Integration Architecture Capabilities
Request Channels Response Channels
File Output
Database Event
MQ Message Queue
SOAP / HTTP
HTTP/HTTPS
MQ Message Queue
Database Event
File Input
Date / Time
Java Message Service
Other Adapters
Web Service / SOAP Registry
WebSphere Registry
& Repository
Enterprise Service Bus
WebSphere Message
Broker Generalized Common Flow
Response
Transformation Input
Transformation Routing
Patterns
Operation
Configuration
Version
Management
Error / Exception
Handling
Dynamic Output
Channel Multi Input
Channel
Custom Sub Flows
Logging &
Audit
Caching
Information Exchange Model
NIEM Information
Extension Canonical
Model
NIEM Information
Exchanges
Other Information
Exchange Models
Multi Exchange
Model Transformation
Legacy
Transformations
Std. Request Header Security / Entitlement Services
Request
Authentication
Request
Authorization
Provider
Credential
Vault
Entitlement
Management
Simulated Transaction Services
Legacy Response
Simulation
NIEM Information
Exchange Response
Simulation
Training Scenario
Simulation
Simulation Data
Capture
Error / Exception
Scenario Simulation
Aggregation Processing Services
Asynchronous
Composite Response
(e.g. Verifications)
Synchronous
Composite Response
Master Person Data
Registry Integration Federated Content
Integration
Content Processing Services
Response
Filtering De-Identification
Data Munging
Supplemental
Information Origin
Attributes
Digital Rights
Management
Real Time Data
Quality Evaluation Vocabulary
Service
ACCESS FLORIDA
Integration Service Bus
The Enterprise Service Bus extends
the transformation and routing features
of Enterprise ESB COTS products to
simplify development and reduce the
complexity of secure exchange of
information across organizational
boundaries.
Copyright © 2012 Accenture All rights reserved.
Solution Architecture Integration Architecture Capabilities – Request / Response Channels
135
Requests to use services or exchange
information with other organizations,
departments, systems or programs
initiate from many types of input
channels. Responses can return to the
requesting channel or to a different
response channel.
Features / highlights:
• Request and response channel independence
• Can be used to evolve batch to online processing
Request Channels Response Channels
File Output
Database Event
MQ Message Queue
SOAP / HTTP
HTTP/HTTPS
MQ Message Queue
Database Event
File Input
Date / Time
Java Message Service
Other Adapters
Web Service / SOAP
Copyright © 2012 Accenture All rights reserved.
Solution Architecture Integration Architecture Capabilities – COTS Products
136
Request Channels Response Channels
File Output
Database Event
MQ Message Queue
SOAP / HTTP
HTTP/HTTPS
MQ Message Queue
Database Event
File Input
Date / Time
Java Message Service
Other Adapters
Web Service / SOAP
COTS products provide the platform to
transform message formats and
communicate across technology
platforms.
Features / highlights:
• Implemented on Oracle Service Bus 11g
• Informatica PowerCenter used for batch ETL
Registry Enterprise Service Bus
Oracle SOA Suite Database
Management
Oracle Enterprise
Manager
Oracle Service
Registry
Informatica
PowerCenter
Oracle
Service Bus
(OSB)
Copyright © 2012 Accenture All rights reserved.
Solution Architecture Integration Architecture Capabilities – Generalize Common Flow
137
Request Channels Response Channels
File Output
Database Event
MQ Message Queue
SOAP / HTTP
HTTP/HTTPS
MQ Message Queue
Database Event
File Input
Date / Time
Java Message Service
Other Adapters
Web Service / SOAP Registry
WebSphere Registry
& Repository
Enterprise Service Bus
WebSphere Message
Broker
The Generalized Common Flow (GCF)
automates and standardizes the
processing of information exchanges
and service requests. The GCF
reduces development, testing and
implementation complexity and
enforces enterprise architecture
consistency.
Generalized Common Flow
Input / Response
Transformation
Accounting /
Cost Recovery
Routing
Patterns
Operation
Configuration
Version
Management
Error /
Exception
Handling
Dynamic Output
Channel
Multi Input
Channel
Custom Sub Flows
Logging
& Audit
Caching Availability
Features / highlights:
• Configurable service / operation definitions
• Dynamic real time routing / processing logic
• Automation of over 90% of flow processing logic
compared to a custom message flow
• Enterprise, multi-organization support
Copyright © 2012 Accenture All rights reserved.
Solution Architecture Integration Architecture Capabilities – Information Exchange Model
138
Request Channels Response Channels
File Output
Database Event
MQ Message Queue
SOAP / HTTP
HTTP/HTTPS
MQ Message Queue
Database Event
File Input
Date / Time
Java Message Service
Other Adapters
Web Service / SOAP Registry
WebSphere Registry
& Repository
Enterprise Service Bus
WebSphere Message
Broker
Response
Transformation Input
Transformation Routing
Patterns
Operation
Configuration
Version
Management
Error / Exception
Handling
Dynamic Output
Channel Multi Input
Channel
Custom Sub Flows
Logging &
Audit
Caching
Generalized Common Flow
Use of a common Information
Exchange Model is a central strategy of
our integration approach. We use the
National Information Exchange Model
(NIEM) as the common vocabulary
since the majority of government
information exchanges will ultimately
use this model.
Use of a common information
exchange model allows the ESB to
protect and process information as it
passes through the ESB.
Features / highlights:
• Accelerates adoption of NIEM based exchanges
• Enables transaction independent content actions
• Standard subject, node and leaf level naming
• NIEM canonical model with Department extensions
• Multi organization header
Information Exchange Model
Enterprise
Canonical
Extensions
Other
Info Exchange
Models
Cross Model
Transformation
Legacy
Definitions
Request Header
NIEM
Reference Model
Info Exchange
Package
Definitions
Information
Subject
Areas
Subject Area
Hierarchy
Vocabulary
Copyright © 2012 Accenture All rights reserved.
Solution Architecture Integration Architecture Capabilities – Security / Entitlement
139
Request Channels Response Channels
File Output
Database Event
MQ Message Queue
SOAP / HTTP
HTTP/HTTPS
MQ Message Queue
Database Event
File Input
Date / Time
Java Message Service
Other Adapters
Web Service / SOAP Registry
WebSphere Registry
& Repository
Enterprise Service Bus
WebSphere Message
Broker
Response
Transformation Input
Transformation Routing
Patterns
Operation
Configuration
Version
Management
Error / Exception
Handling
Dynamic Output
Channel Multi Input
Channel
Custom Sub Flows
Logging &
Audit
Caching
Generalized Common Flow
Information Exchange Model
NIEM Information
Extension Canonical
Model
NIEM Information
Exchanges
Other Information
Exchange Models
Multi Exchange
Model Transformation
Legacy
Transformations
Std. Request Header
Security / Entitlement Services allow
secure exchange of information and
access to services. These capabilities
authenticate requests, authorize
access to requested services or data
sources, and filter / mask response
content. Using this architecture
removes barriers to sharing information
across organizations, systems, and
programs and simplifies security
provisioning.
Features / highlights:
• Policy based Entitlement Decision Engine
• Policy based content response filtering
• Extensible policy attributes
• Multi Stage Whitelist / Blacklist Policy Model
Security / Entitlement Services
Request
Authentication
Request
Authorization
Enterprise
Authentication
Services
Response
Filtering
Authorization
Policy
End Point
Credential
Control
Entitlement
Decision
Engine
Access
Logging
Access
Policy
Management
Consent Policy Encryption
Copyright © 2012 Accenture All rights reserved.
Solution Architecture Integration Architecture Capabilities – Simulated Transactions
140
Request Channels Response Channels
File Output
Database Event
MQ Message Queue
SOAP / HTTP
HTTP/HTTPS
MQ Message Queue
Database Event
File Input
Date / Time
Java Message Service
Other Adapters
Web Service / SOAP Registry
WebSphere Registry
& Repository
Enterprise Service Bus
WebSphere Message
Broker
Response
Transformation Input
Transformation Routing
Patterns
Operation
Configuration
Version
Management
Error / Exception
Handling
Dynamic Output
Channel Multi Input
Channel
Custom Sub Flows
Logging &
Audit
Caching
Generalized Common Flow
Information Exchange Model
NIEM Information
Extension Canonical
Model
NIEM Information
Exchanges
Other Information
Exchange Models
Multi Exchange
Model Transformation
Legacy
Transformations
Std. Request Header Security / Entitlement Services
Request
Authentication
Request
Authorization
Provider
Credential
Vault
Entitlement
Management
Simulated Transaction Services are tools,
techniques, a repository and populated
content that accelerate prototyping,
development and testing of new services,
new providers, new service versions,
changes in provider information exchange
formats or data values.
Using simulated transaction content
simplifies training data development
and allows the full solution to run
on standalone workstations.
Features / highlights:
• Accelerates development and testing times
• Eliminates need for training environment versions
Simulated Transaction Services
NIEM Information Exchange
Response Simulated Data
Legacy Response
Scenario
Simulated Data
Error / Exception
Scenario
Simulated Data
Simulation
Response
Repository
Training
Scenario
Simulated Data
Simulation
Data Capture
Simulated Transaction Content
Copyright © 2012 Accenture All rights reserved.
Solution Architecture Integration Architecture Capabilities - Aggregation
141
Request Channels Response Channels
File Output
Database Event
MQ Message Queue
SOAP / HTTP
HTTP/HTTPS
MQ Message Queue
Database Event
File Input
Date / Time
Java Message Service
Other Adapters
Web Service / SOAP Registry
WebSphere Registry
& Repository
Enterprise Service Bus
WebSphere Message
Broker
Response
Transformation Input
Transformation Routing
Patterns
Operation
Configuration
Version
Management
Error / Exception
Handling
Dynamic Output
Channel Multi Input
Channel
Custom Sub Flows
Logging &
Audit
Caching
Generalized Common Flow
Information Exchange Model
NIEM Information
Extension Canonical
Model
NIEM Information
Exchanges
Other Information
Exchange Models
Multi Exchange
Model Transformation
Legacy
Transformations
Std. Request Header Security / Entitlement Services
Request
Authentication
Request
Authorization
Provider
Credential
Vault
Entitlement
Management
Simulated Transaction Services
Legacy Response
Simulation
NIEM Information
Exchange Response
Simulation
Training Scenario
Simulation
Simulation Data
Capture
Error / Exception
Scenario Simulation
Aggregation Processing Services are
processing patterns and integration
techniques that allow a single request
to retrieve and integrate results from
multiple services or information
providers.
For example, a single verification
service request initiates lookup of
information from many different
data sources be retrieved
asynchronously.
Features / highlights:
• 360 degree view of information about a person / org
Aggregation Processing Services
Verifications
Service
Master Person
Data Registry
Integration
Composite
Asynchronous
Requests
Composite
Synchronous
Requests
Federated
Content
Integration
Federated
ESB
Integration
Data
Aggregator
Service
Message
Sequencing
Message
Collection
Copyright © 2012 Accenture All rights reserved.
Solution Architecture Integration Architecture Capabilities – Content Based Processing
142
Request Channels Response Channels
File Output
Database Event
MQ Message Queue
SOAP / HTTP
HTTP/HTTPS
MQ Message Queue
Database Event
File Input
Date / Time
Java Message Service
Other Adapters
Web Service / SOAP Registry
WebSphere Registry
& Repository
Enterprise Service Bus
WebSphere Message
Broker Generalized Common Flow
Response
Transformation Input
Transformation Routing
Patterns
Operation
Configuration
Version
Management
Error / Exception
Handling
Dynamic Output
Channel Multi Input
Channel
Custom Sub Flows
Logging &
Audit
Caching
Information Exchange Model
NIEM Information
Extension Canonical
Model
NIEM Information
Exchanges
Other Information
Exchange Models
Multi Exchange
Model Transformation
Legacy
Transformations
Std. Request Header Security / Entitlement Services
Request
Authentication
Request
Authorization
Provider
Credential
Vault
Entitlement
Management
Simulated Transaction Services
Legacy Response
Simulation
NIEM Information
Exchange Response
Simulation
Training Scenario
Simulation
Simulation Data
Capture
Error / Exception
Scenario Simulation
Aggregation Processing Services
Asynchronous
Composite Response
(e.g. Verifications)
Synchronous
Composite Response
Master Person Data
Registry Integration Federated Content
Integration
Content Processing Services act upon
information as it flows through the ESB.
There are many uses for content based
processing including alerting, content
authorization, content quality
assessment, analytics integration,
and meta data enhancement.
One valuable use is to
de-identify sensitive
information so
developers can
safely use data
originating from
sensitive sources.
Content Processing Services
Content
Authorization
Filtering
De-Identify
Sensitive Data
Content
Based Alerting
Content
Quality
Assessment
Value
Parameter
Substitution
Meta Data
Enhancement
Real Time
Analytics
Integration
Digital Rights
Management
Application
Content
Based
Costing
Copyright © 2012 Accenture All rights reserved.
Solution Architecture Integration Architecture – Differentiators
143
Use of the National Information Exchange Model (NIEM) as a Common Information Exchange Model
Generalized Common Flow standardizes and enforces architecture processing automating over 90% of processing logic
Configuration Based Service / Operation Definitions simplify development, maintenance, versioning and service evolution
Policy Based Security authenticates and authorizes access to services, operations and content based on request profile
Multi Organization Design secures access to services / information across internal and external organization boundaries
Content Based Processing acts upon information sent through the ESB independent of service specific processing
Simulated Transaction Capabilities accelerates development, testing and training without connecting to provider systems
Simulated Transaction Content provides sample transaction results in NIEM or provider format using sample test data sets
Aggregation Services enables composite requests and consolidation of multiple results (real time or asynchronous)
Multi-channel independence of request and response provide flexibility and encourage reuse of services and information
Integration with master data management and federated content architecture provides dynamic 3600 view of information
Copyright © 2012 Accenture All rights reserved.
Solution Architecture Integrates Pre-Built APSP Interfaces and Existing ACCESS Interfaces
144
Providers Providers
BENDEX
SDX
SVES
IRS
SOLQ(SSA)
AHCA
WAGES
OVS
DOD
FNS
DOC
DMS
DOR
FDLE
DFS
FHK
Providers
Dept. of
Lottery
DEO
DMV
DHS
State Agencies Federal Agencies
Federa
l
Data
Hub
MARSHA Database
APSP pre-built interfaces
FEMA
Providers Providers Internal
Applications
Access FL Interfaces
PARIS
• Rules• Forms• Reporting• ECM
• Address Normalization
• Identity Resolution
• IDM• Access Mgmt• Audit
• BPM• EAI
Technical Services
Presentation Services
Business Services
Se
rvicesS
erv
ice
s
Le
ga
cy Ap
plica
tions
Data Services
OLTP
Rules
Reporting
FoundationServices
Enterprise Service Bus
Pre-built Services
Ext
ern
al A
pp
lica
tions
Database
Application & Rules Engine
Service Layers
Services & Frameworks
Adapters
Integration & Workflow
Service Layers
Adapters
Presentation
Service Layers
Services & Frameworks
Adapters
Security
Service Layers
Services & Frameworks
Adapters
Common
Service Layers
Services & Frameworks Knowledge
…
ACSSP ABMS Future Applications
Copyright © 2012 Accenture All rights reserved.
Agenda
145
Break
Copyright © 2012 Accenture All rights reserved.
Agenda
146
Solution
Overview
Solution
Architecture
Functional
Requirements (Intake, Assessment
and Application)
Question and
Answer
Project
Approach (Implementation
and O&M)
Company and
Team Experience
(Implementation
and O&M)
Meeting
Kickoff
Functional Requirements
(Intake, Assessment and Application)
Copyright © 2012 Accenture All rights reserved.
Functional Requirements Intake, Assessment and Application
147
Gloria Carter is the mother of one child who recently had her hours cut back at work. A
friend told Gloria about Florida‟s ACCESS Self Service Portal, so she goes to the website
to check it out.
Gloria decides to do the Self-Assessment tool prior to completing the full application in
order to better understand what types of assistance she may be qualified to receive.
• Gloria reports 1 adult and 1 child in the home
• She reports employment at Starbucks for 36 hours/month
Gloria Carter Shawn, age 4
Copyright © 2012 Accenture All rights reserved.
Functional Requirements Intake, Assessment and Application
148
Screening:
Data captured once, evaluated across multiple programs
Single rules engine supports real-time eligibility determination for both Applicant
and Department screening
Referral and Application:
Simplifies the application process through question-based navigation
Referrals completed without manual or duplicate data entry
Clearance and Case Creation:
Improved case worker efficiency by presenting only the applicable screens
Phonetic search to identify potential relationships
Scheduling:
Built in scheduling and calendaring capabilities
Flexibility to manually or automatically assign cases and reassign as needed
Copyright © 2012 Accenture All rights reserved.
Agenda
149
Solution
Overview
Solution
Architecture
Functional
Requirements (Intake, Assessment
and Application)
Question and
Answer
Project
Approach (Implementation
and O&M)
Company and
Team Experience
(Implementation
and O&M)
Meeting
Kickoff
Question and Answer