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Access Audit Report

Access Audit Team: Samarthyam

About Access Audit: • Accessible India Campaign (Sugamya Bharat Abhiyan) is launched by the Department of

Empowerment of Persons with Disabilities, Ministry of Social Justice & Empowerment as a nationwide flagship campaign for achieving universal accessibility for persons with disabilities. The campaign focuses on Built Environment, Public Transportation and Information and Communication Technologies (ICT). As part of the vertical on Built Environment, the existing building is access audited to be made accessible & inclusive for persons with disabilities.

• Aim: to highlight access initiatives, which are non negotiable, and shall be provided for all services and facilities.

• Access Audit Report: is prepared with line illustrations, designs and sketches for successful implementation. The recommendations of the access audit are based on ground realities and cost effective solutions are provided. Checklist with access standards should be read in conjunction with this report. Numbering in the report is provided as per the numbers in checklist.

• Access Standards: “Harmonised Guidelines and Space Standards for Barrier Free Built Environment for Persons with Disabilities and Elderly Persons” 2016 by Ministry of Urban Development are sited. All measurements are in millimeters (mm).

• Acknowledgements: Department of Social Welfare, Government of Maharashtra

City: Pune Apang Kalyan Ayuktalay

Executive Summary

Mandatory Implementation: 1. Accessible website for persons with disabilities2. Alighting- with access route to main entrance of building3. Accessible parking in the building premises4. Tactile map, Braille signage and building directory at strategic locations5. Tactile pavers for all facilities and amenities6. Ramp for entrance7. Handrails on both sides of ramp and stairs8. Controls and operations - height between 600-1100 mm9. Accessible drinking water unit on all floors10. Accessible urinal11. Accessible toilet12. Emergency evacuation measures, availability of Evac chair for persons with disabilities

and staff training and mock drills

Apang Kalyan Ayuktalay

NAME OF THE BUILDING : APANG KALYAN AYUKTALAY BUILDING TYPE AND USE : GOVERNMENT ADMINISTRATIVE BUILDING ADDRESS : CHURCH PATH , AGARKAR NAGAR , PUNE DATE OF AUDIT :

INTRODUCTIONINTRODUCTION

Apang Kalyan Ayuktalay is a government appointed body which looks after the welfare of persons with disabilities. It is located along Church road, Agarkar Nagar, PuneThe building is a part of the Samaj Kalyan Ayuktalay CampusIt is an RCC , G+4 storeyed structure. The Apang Kalyan Ayuktalay is located on the ground floor of this building.

INDEX

INTRODUCTIONFIELD SURVEYA. EXTERNAL ENVIRONMENT1. Access route and Entrance gate2. External pathways3. Parking4. AlightingB. INTERNAL ENVIRONMENT5. Accessible entrance6. Reception and lobby7. Stairs8. Ramps9. Handrails10. Elevators/lifts11. Escalators12. Corridors13. Doors and Doorways14. Toilet facilities15. Cafeteria/pantry

INDEX

16. Drinking water facilities17. Control and operating mechanisms18. Signage19. Emergency evacuationC. INFORMATION AND COMUNICATIOND. EVALUATION OF SERVICESE. OBSERVATIONS F. RECOMMENDATIONSG. STANDARDS AND ILLUSTRATIONS1. External pathways2. Curb and Curb ramp3. Bollards4. Gratings 5. Accessible parking bays 6. Drop off point 7. Protruding elements 8. Reception counter 9. Maneuvering space for wheelchair users10. Wheelchair parking space 11. Corridor

INDEX

G. STANDARDS AND ILLUSTRATIONS12. Steps/stairs13. Ramps14. Landing15. Edge protection16. Doors17. Knob type handle18. Lever type handle 19. Flushed door mat20. Glazed doors 21. Kick plates22. Vision panel23. Handrails 24. Handrail with Braille information25. Accessible toilets26. Accessible washbasin 27. Clear knee space 28. Hand clearance29. Lever type taps30. Mirror31. Alarm system

INDEX

G. STANDARDS AND ILLUSTRATIONS32. Control panel/switch boards33. Elevator34. Lift handrails 35. Lift control panel36. Braille/raised numbers37. Drinking water fountain38. Induction loop39. Signage40. International symbol of accessibility41. Directional signs42. Braille and tactile signage43. Tactile pictographic site map 44. Tactile floor guidance 45. Tactile warning blocks/ curbs 46. Tactile guiding path

A. EXTERNAL ENVIRONMENT1. ACCESSIBLE ROUTE TO BUILDING PREMISES AND ENTRANCE GATE

Main entrance to campus showing signage only in Marathi

No footpath on the left side of the gate

No footpath on the right side of the gate Irregular ground surface at the entrance gate

A. EXTERNAL ENVIRONMENT2. EXTERNAL PATHWAYS

Entrance to the campus and entrance to Apang Kalyan Ayuktalay

Entrance pathway not separated for vehicles and pedestrians

Security cabin and covered parking. No separation between pathway and parking

Vehicles parked along pathway

A. EXTERNAL ENVIRONMENT1. ACCESS ROUTE TO BUILDING ENTRANCE AND 2. EXTERNAL PATHWAYS

An accessible route connects the entrance gate, parking, alighting point all other external facilities with the accessible entrance

YES

The accessible path is: -Minimally 1200mm wide . -The surface of the pathway must be firm non-slip and preferably covered-There should not be a gradient of more than 1:12 or a cross slope of 1:50 in the pathway-If free of any barriers or obstacles. Grating if any is perpendicular to the direction of the path-Has a curb ramp in case there are and level changes between the traffic lane and the accessible path.-Has tactile guiding path including directional, hazard warning and positional tiles provided for independent navigation across all the chief functions at the building-Has resting spaces and wheelchair parking spaces outside the line of traffic in cases where the walking distance is more than 300mm-Has accessible directional signage directing to the accessible entrance (see corresponding section on signage in the Handbook and section 16 below)-Is there adequate artificial light on the path after sunset?

YESNOYES

NO

YES

NO

YES

NO

NO

A. EXTERNAL ENVIRONMENT3. PARKING

Vehicles parked along pathway. No separation between parking and pathway.

Security cabin and covered parking. No separation between pathway and parking

Vehicles are parked along the sides of the buildings

A. EXTERNAL ENVIRONMENT3. PARKING

Is there a parking lot available for visitors and staff? YES

-Are there accessible parking bays reserved for persons with disabilities? If yes, -How many bays are reserved?-Is the size of the bay 3600 x 5000mm?-Are they located within 30m from the accessible entrance?-Does it have signage as per requirement?-Does the parking have a shelter?-Is there a firm, covered, leveled pathway minimally 1200mm wide connecting the parking bay with the building entrance?-Is the accessible parking bays monitored to ensure rightful use of the space?-Is there tactile floor guidance in the parking area for independent mobility for persons with blindness and low vision. Specifically routes guiding from parking area to entry points of buildings, emergency exits.

NONANANANANANA

NANA

B. INTERNAL ENVIRONMENT5. ACCESSIBLE ENTRANCE

Entrance to Apang Kalyan Ayuktalay

Gradient of ramp is inappropriate

Railing not provided along the Landing

All entrance signage is in Marathi

gap for the runner of the collapsible door is too large

B. INTERNAL ENVIRONMENT5. ACCESSIBLE ENTRANCE

-The main entrance is accessible to all users, if not there is an alternate accessible entrance to the front of the building and into the entrance lobby.

-The accessible entrance has a landing 1500 x 1500 m-The entrance door is usable by disabled persons -There is a difference in floor finish that is identifiable by blind users at the door entrance-There is accessible identification signage to identify the accessible entrance -The entrance is illuminated after sunset if the building is in use at that time.-The entrance has an audio signal

NO

NONONO

NONONO

B. INTERNAL ENVIRONMENT6. RECEPTION AND LOBBY

Entrance to lobby/ reception does not have adequate seating

Double door to receptionGap for the runner of the collapsible door is too large

Unused furniture obstructing the lobby


-Is the reception counter identifiable from the entrance?-Is there 900mm wide and 1200mm deep clear space in front of the reception counter?-Is a part of the counter between 760 mm to 800mm from the floor with a 400mm to 600mm clear recess under the counter?-Does the counter contrast in colour with the background wall and the floor?-Is the counter top adequately illuminated?-Is the counter to surface non-reflective?-Is there accessible identification signage for the reception?

-Is there accessible directional signage directing to various building facilities at the reception?

-In case of glass empanelled receptions there is a microphone that is used by the receptionist-Is there an induction loop available at the reception counter?-Is there live assistance available at the counter to guide persons to their destination?

NONO

NO

NONONONO

NO

NO

NONO

The lobby is at one level with adequate maneuvering space for wheelchair users. NO


-Is printed information available in accessible alternate formats?

-Can any of the staff members’ communicate in sign language?-Does staff policy require the staff to assist people with disabilities in filling forms if required?

YES

YESNO

The lobby has adequate seating for waiting, based on the function of and human traffic in the building.

NO

B. INTERNAL ENVIRONMENT7. STAIRS

Stairs do not have handrails on one side

Handrail on the other side is broken

No railing/ no curb at the edge of the landing

Landing surface has been serrated

B. INTERNAL ENVIRONMENT7. STAIRS

-Are the step risers 150 mm high and tread 300mm wide?-Is there a colour contrasting strip at the edge of the steps?-Do the stairs have handrails at two levels on both sides that are continuous on the landing? (also refer to the section on handrails)-Do the handrails project beyond the end of the flight and curve back in accordance with section on handrails.-Is there tactile warning tiles provided at the beginning and end of each flight?-Is there adequate illumination on the stairs?-Is the floor surface of the steps non-slippery and non-glary? -Is the under-stair area cordoned off to avoid accidents?-Are steps uniform in width and height?-The staircase is not circular and not sharp?-Are the stairs continuous without any abrupt breaks and gaps?

YESNONO

NO

NOYESYESYESYESYESYES

B. INTERNAL ENVIRONMENT8. RAMPS

Junction between ramp and landing not flushed properly

Inappropriate gradient of ramp Handrails mounted at 900 mm and 700 mm. Other edge of ramp does not have edge protection

B. INTERNAL ENVIRONMENT8. RAMPS

-Is a ramp is provided as an alternate route to the stairs?-Is the ramp gradient not steeper than 1:12. In case of higher height difference the gradient may be gentler -Ramp width is not less than 1500mm-Handrails have been provided on both sides of the ramp and are continuous on the landing-Landings have been provided at specified internals and at the beginning and end of the ramp.-Tactile warning blocks have been installed 300mm from the top, bottom and landings of each ramp run in external environments.-The ramp is well illuminated-The floor surface is non-slippery and non-glary-Do the ramps have tactile warning tiles at the beginning and end of each ramp run

YESNO

NONO

NO

NO

YESYESNO

B. INTERNAL ENVIRONMENT9. HANDRAILS

-Handrails have been provided on both sides of the stairs and ramp?-Handrails have been provided at the height of 900 mm and 760 mm.-Handrails contrast in colour from the background wall and the floor?-Handrails are circular and non-slippery.-Have an uninterrupted grip?-The end of the handrail is either grouted or turned downwards.-There is adequate hand clearance between the wall and the handrail?

YESYESYESNONONOYES

-Handrails are maintained and kept free from dust, especially if they are provided externally?-Accessible Signage for directional arrow and floor number provided on all floors at designated location

NO

NO

B. INTERNAL ENVIRONMENT11. ESCALATORS

Tactile warning strips are provided at the top and bottom end of the escalator and passenger conveyers

NO

The speed of the escalator or the passenger conveyer is slow NO

Angle of inclination of the escalator is not more than 30 degrees NO

There is adequate landing space on top and bottom of the escalator and passenger conveyer for safe alighting and getting off.

NO

Each step edge in the escalator has a colour contrasted band. NO

There are colour contrasted moving handrails provided on both sides of the escalator and passenger conveyer.

NO

There is an audio indicator indicating moving up or down or moving forward with the escalator or passenger conveyer respectively.

NO

There is a alternate accessible route where escalators or passenger conveyers are provided

NO

B. INTERNAL ENVIRONMENT12. CORRIDORS

Unused platform of drinking water fountain acting as barrier

Inadequate corridor width Corridor leading to toilet with no maneuvering space

Unleveled patchwork Narrow corridorsDoor mats not flushed

B. INTERNAL ENVIRONMENT12. CORRIDORS

-The corridor is minimally 1200mm wide?-There are no protruding objects or barriers on the corridor? -If there are protruding objects then they are guarded?-There is 1500 mm x 1500mm space to allow a wheelchair user to turn around at some point on the corridor?-The floor finish is non-slip and non-reflective?-The corridor is well illuminated?-There are handrails provided on both sides of the corridor?-There is a colour contrast between the floor, walls, doors and the ceiling?

NONONONO

YESNONONO

Are the corridors maintained and kept free of unwanted barriers such as furniture, plants etc?

NO

B. INTERNAL ENVIRONMENT13. DOORS AND DOORWAYS

Entrance having collapsible door

gap for the runner of the collapsible door is too large

Colour contrast between door and wall. All signage in Marathi

Door fitted with D shaped handle. No vision panel.

Double leaf door for entrance


Unnecessary use of curtains

Stone used as door stopper

Vision panel at 1500mm (too high)

Insufficient door width

Threshold at toilet door

Unfixed carpets at doors Doors obstructed by furniture


-The clear width of the door is minimally 900 mm?-It does not take too much energy to open the door?-Lever type handle is used with a horizontal bar 800 mm from the floor and a vertical bar in the opening side with its lower edge at 800 mm from the floor. -The colour of the doorframe contrasts in colour with the door and the background wall? And the colour of door furniture contrast from the door?-The doors have a lever type handle and not a knob type handle?-There are no thresholds present on the door? If yes they are less than 12 mm high?-The doors are double hinged and swing both ways.-The doors have a timed-release spring for shutting`

YESNONO

NO

NONONONO

-There is adequate space available to open the door even by a wheelchair user?-No other door opens in the corridor, except the accessible toilet door-If there are two doors in a series, there is at least 1500mm deep space between the two doors?

NONONO


-If a vision panel is provided, it is comfortable for both wheelchair users and for standing persons?-Kick plates have been provided on the doors?

NO

NO

-If glass doors are present, then do they have manifestations to make them prominent and at what heights?-Are there door closures? If any, they should be avoided.-Automatic doors should preferably be provided at the building entrance. The automatic door must remain open for at least 5 seconds-The door must have a guardrail where it opens into a route of travel-Sliding automatic door must have an overhead sensor-operating device or manual large button control.

NO

NONO

NONO

B. INTERNAL ENVIRONMENT14. TOILET FACILITIES

Threshold at toilet door

Toilets not easily identifiable. Signage only in Marathi

Insufficient width WC cubicle 900mm x 1200 mm. no grab bars.

Wash basin mounted against the wall and Insufficient leg space below

Exposed pipes. No grab bars. Slippery flooring


-Is there an accessible cubicle with dimensions 2000 mm x 2200 mm in the ladies and gents toilet block?-Is there a unisex accessible toilet in the building?

NO

NO

-If a unisex accessible toilet or an accessible cubicle are present then:-Are they present on all floors of the building?-Toilet door must be outward opening, double hinged or sliding type.-The WC should be installed in a corner with centreline of the WC at a distance of 450mm to 500mm from the adjacent wall. The front edge of WC should project 750mm of/from the rear wall. -There is a backrest for the WC?-The seat height of the WC is 450mm?-Lever type flush control is installed at a height of 1100mm from the floor surface, or on the transfer side of the WC? The force required to flush should be comfortable-There is 800mm of clear transfer space next to the WC?-A horizontal grab bar is installed on the adjacent wall, at a height of 200mm from the WC seat.-A fold up grab bar is installed at a centreline distance of 320 m-200mm from the WC seat?-A wash basin is installed at a distance of at least 400mm from the side wall.

NONO

NONONO

NONO

NO

NO


-The top-edge of the wash is between the height of 800mm and 840mm from the floor level?-There is clear knee space of at least 750mm height x 750mm width x 200mm depth under the wash basin, with additional toe-space of 300mm height x 750mm width x 230mm depth-The wash basin has automatic or lever type faucets

YES

YES

NO

-The floor-surface of the toilet is non-slippery?-There is a colour contrast between the floor, wall and sanitary fittings?-Is there an alarm system within easy reach to alert persons outside, in case of emergency?-Visual alarm must be there to alert people with hearing disability in case of emergency The door can be locked from inside but also released from outside in case of emergency

NONONO

NO

NO


-The accessible toilet is not kept locked or used as a janitor’s room. -It is kept clean and well-maintained.

NONO

-All toilet accessories, soap dispensers, coat hooks are at accessible reach. -In addition to accessible toilets, do the other toilets following Standardization of placement of utilities?- Basin taps to be placed at the centre of the basin-Soap dispensers must be either at the immediate right or left side of the basin-Water jets on the right or left side of the WC-Flush must be either immediately behind the seat or at the centre.-WC water tap must be either at the right or left of the WC.

NONO

NONONONONO

Mirror should be at accessible height NO

B. INTERNAL ENVIRONMENT15. CAFETERIA / PANTRY

Signage for cafeteria only in Marathi. No tactile signage

Entrance to cafeteria having threshold

Unleveled pathway to cafeteria

Drainage chamber in the middle of access path


Entrance to the canteen is obstructed by a vending machine

Threshold at the entrance. Canteen is not well illuminated

Tables and seating have sharp corners and are not easily movable. The circulation space is also inadequate

Height of counter is 1000mm Height of service counter is 1200mm

No provision for parking a wheelchair at the dining table


-The cafeteria has a step-free access?-There is adequate circulation space in the cafeteria?-Tables allow easy wheelchair access and have a knee space of 750 mm under them?

NONONO

-Floor is non-slip and without any heavy patterns?-There is colour contrast between the crockery, glassware and the table top?-Cafeteria must have a mix of different kinds of cutlery and glassware to allow ease-of-use for people, based on their needs. (For instance, some people may be unable to use disposable cups and cutlery and some may find use of very heavy glasses and cutlery difficult) -Hand wash area is accessible -All counters , buffet tables and vending machines should be placed at accessible height.-Menus at the cafeteria are available in accessible formats

YESNONO

NONO

NO

-Staff is trained to assist persons with disabilities.-There is agreed practice to serve food on the table for persons with disabilities.

NONO

B. INTERNAL ENVIRONMENT16. DRINKING WATER FACILITY

Platform made for drinking water fountain not used and obstructing the corridor

B. INTERNAL ENVIRONMENT16. DRINKING WATER FACILITY

-Can the drinking water facility be easily accessed by persons with disabilities?-Is the tap of lever type?Are there glasses available to drink water? Are they kept at accessible height (not higher than 1200 mm).

NONONO

B. INTERNAL ENVIRONMENT17. CONTROLS AND OPERATING MECHANISMS

No colour contrast No colour contrast

Electric wires not concealed Broken electric boxes Electric boxes do not have a lid

Large hole in the wall for passing conduits

B. INTERNAL ENVIRONMENT17. CONTROLS AND OPERATING MECHANISMS

-The operable part of controls such as vending machines, electrical switches, wall sockets are:-Located adjacent to the clear floor space with dimensions of at least 900 mm x 1200mm-Located at the height of between 400mm and 1200mm, measured from the floor, with the exception of vending machines where the upper limit is relax-able to 1300 mm-Electrical sockets must not be placed at a height lower than 400mm from the floor.-Controls should be placed at not less than 400mm from room corners-No control or switch has a touch panel to operate-There is little pressure required to operate the switches or controls-Controls should be colour-contrasted, with the surrounding face plate panel and the face plate contrasting with the background wall on which they are mounted.-Information on controls and switches is in relief (embossed letters/ symbols accompanied with Braille information) for tactile reading.-There is no use of only touch panel switches.

YES

YES

YESYESYESNONO

NO

NO

B. INTERNAL ENVIRONMENT18. SIGNAGES

All signage in Marathi. No multilingual or tactile signage

Unused furniture obstructing signageBroken signage obstructing the corridor

B. INTERNAL ENVIRONMENT18. SIGNAGE

Is there prominent visible signage using the international symbol of accessibility, identifying/advertising/signifying accessible entrance and exit, reserved car parking, presence of toilets for persons with disabilities, cloakrooms, and availability of special services?

NO

Does the signage size comply with not less than 60 mm for doors,110 mm for corridors and 200 mm for external use?

NO

Are all visual signage in the facility provided with Braille and Tactile supplements?

NO

Wherever possible, are Audio signage provided along with Braille and Tactile signage?

NO

Are all Braille and tactile signage placed at between the height of 900 mm and 1500mm, with ideal location at 1050 mm above the finished floor level?

NO

If braille and tactile signs are provided at a door, are the signs located alongside the door at the latch side? Where tactile signs are provided at double doors with one active leaf, are they located on the inactive leaf? Where tactile signs are provided at double doors with two active leafs, are the signs located at the right hand side of the door?

NO

Are the Braille specifications following the handbook specifications? NO

B. INTERNAL ENVIRONMENT18. SIGNAGE

Are Braille and Tactile floor plans provided, where they are available for use of public?

NO

Are all visual signage in the building using high colour contrast NO

Is there adequate illumination of visual signage? NO

Are there both visual and auditory substitutes for public address systems and LED Display board information in the building

NO

B. INTERNAL ENVIRONMENT19. EMERGENCY EVACUATION

Is there an emergency evacuation provision in the building? NODoes emergency evacuation provision takes into account people with disabilities? If yes:-Is there a step free or ramped accessible evacuation route identified leading to the exit or the ramp or to the refuge area?-Is the alerting system both visual and audible?-The alerting buttons are between 600 mm and 1200mm from the floor and have a high contrast with the background wall.

NO

-On upper floors not connected by a ramp, a refuge area has been identified and signposted for wheelchair users. (Some buildings have fire lifts, Check if one of it could be made evacuation lift.)-Is there a directional signage leading to the refuge area and the evacuation plans have the refuge area marked on them?-All emergency and directional signage are accessible-The refuge area has minimally a 900 mm x 1200mm space for parking a wheelchair-Are there smoke barriers around the refuge area that can hold the smoke for at least one hour?-Is there an audio and visual two way communication system in the refuge area atthe height of 1000mm?-Does the Stairs next to the refuge are minimally 1200mm wide?

B. INTERNAL ENVIRONMENT19. EMERGENCY EVACUATION

-Are evacuation plans prominently displayed on all floors?-The evacuation plans and building maps are available in tactile Braille formats.-Is the plan of right size and easy to read-Have the accessible evacuation route and the refuge points been shown on the plan?-Does the plan has ‘you are here’ point identified on it?-Does the plan contrasts well with the background wall?

NONONONO

NONO

-Has the Staff been trained to assist persons with disabilities in evacuation?-Are there evacuation chairs available ?

NONO

B. INTERNAL ENVIRONMENT20. OFFICES

No circulation space in office Loose rolled up floor carpets

Insufficient passage width leading to offices

Furniture has reduced circulation space

Space between tables is too less (200mm)

Congested space for one person to sit at the work table

Tables have sharp corners No door stoppers. Stacked up documents due to lack of storage space

C. INFORMATION AND COMMUNICATION

The website providing information about the building/service complies with web accessibility standards.

NO

There is information detailing the accessible facilities in the building with photographs

NO

All publications/brochures are available is also available in alternate accessible formats such as:-Braille-Large Print-Audio-Pictorial (wherever possible)-Easy-to-read-Plain language -Available in Hindi& English-Accessible Electronic formats that can be shared over email or mobile platforms.

NO

Printed service related documents such as forms, menu cards, etc. are in accessible formats

NO

Forms can be filled electronically through an accessible software. NO

Additional support is available to fill written forms if required. YES

C. INFORMATION AND COMMUNICATION

Staff members are trained in Indian Sign Language interpretation. If not, then Sign language interpreters are available on call.

NO

Assistive technology such as Loop hearing systems, Audio orientation tools, interpretative video’s or audio tours in with captioning or sign language, wheelchairs etc. are available

NO

There is adequate lighting and no glare for persons with low vision YES

Adequate support is available for persons from different cultures, learning disabilities, those not formally educated, in all the above provisions

NO

D. EVALUATION OF SERVICE

Disability sensitization sessions are part of the staff induction programme. NO

Staff are trained to assist persons with disabilities, including persons with learning disabilities

NO

Staff are trained in basic Indian sign language NO

Staff are aware of the accessible facilities that are available and know how to operate them

NO

All accessibility equipment is checked regularly and maintained well. NO

There is a procedure for a client with disabilities to lodge a complaint or make suggestions

NO

Guide dogs are allowed in the premises NO

Trained live assistance is available in premises for all disability constituencies where it may be required

NO

There is a plan to improve accessibility over a set timeframe NO

There is an equal opportunities policy within the organisation to promote the employment of staff with disabilities

NO

D. EVALUATION OF SERVICE

Policy also includes commitment to reasonable adjustment of work place environment to accommodate new staff and clients with disabilities

NO

Organization has a disability focal person in charge who manages the concerns of employees and clients with disabilities

NO

Access Standards

External pathways and approach

Kerb and Kerb Ramp

Bollards

Accessible Parking

Accessible Route

External Environment

RecommendationsAccessible route with tactile pavers, anti skid surface, resting spaces and strategically placed directional signage should be provided.• Table top to connects to pedestrian

pathway should be provided• Ramp to road – Tactile warning pavers

should be provided


Gratings

Gratings gaps should be less than 10 mm wide, oriented at right angles to the path centreline

Preferred design of gratings


Tactile PaversRecommendations• Line-type indicate the correct path/route to follow.• Dot-type provides warning signal, to screen off obstacles,

drop-offs or other hazards, to discourage movement in anincorrect direction and to warn of a corner or junction.Should be placed 300mm at the beginning and end of theramps, stairs and entrance to any door.

Places to install tactile pavers: • In front of an area where traffic is present. • In front of an entrance/exit. • To and from a staircase or multi-level crossing facility. • In open space to orient persons with vision impairment.

Internal Environment

Tactile MapRecommendations• Tactile maps should be provided near the Enquiry counters which provide way-finding maps and directories.• It should include a list of officers, platform nos., train arrival/ departure timings and general building facilities locations. • It may include a tactile features/ legends with audio.• Tactile map should be marked by floor tactile guidance for persons with visual impairments to access it.


Accessible Entrance - Ramp• Clear width -1200 mm minimum.• Ramps and landing surfaces should be slip

resistant/ anti-skid.• Handrails should be provided on both sides

and at two levels. Refer Section 6.• Should have a level landing at the top and

bottom of each run and also where the runchanges direction.

• Landings should be provided at regularintervals of not more than 9000 mm of everyhorizontal run.

Internal EnvironmentStairs

• Steps be equal/uniform risers (height): 150mm andtread (step depth): 300mm.

• Have continuous handrails on both sides includingthe wall (if any) at 760mm and 900mm height.

• Warning strip to be placed 300mm at the beginningand at the end of all stairs. Landings also to have arow of warning strip.

• Nosing to be avoided.• There needs to be signage indicating the floor level

on each floor. It is also desirable to have a directoryof services available on each floor at the landingareas.

• Step edges- 50mm minimum should have brightcontrasting colors, which helps persons with lowvision to identify height and depth of each step.

• Sofit- open area under the staircase should becordoned off by guard rail step.


Handrails• Should be circular in section with a

diameter of 38-45mm; • Should be at least 45mm clear of the

surface to which they are attached; • Should be at two levels 760mm and

900mm from the floor; • Extend by at least 300mm beyond

the head and foot of the flight and ramp in the line of travel and grouted in the ground;

• Should be in bright color contrast to the surroundings (preferably red/yellow).


Elevator/Lift

• Call button & control panel: At a reach of 900mm-1000mm; at least 400mm from any corner or have a clear floor space of at least 900mm x 1200mm with no obstruction placed to prevent a wheelchair user from reaching the call button;• Control panel: Inside the lift to be on both the sides. Have buttons with Braille/ raised letters and in sharp contrast from the background to aid persons with visual impairments. • Braille information/raised numbers, audio and visual indicator, review mirror & kick plates to be fitted. • There should be no gap or difference in level between the lift door and the floor surface at each level. If such a gap is unavoidable, then it should not be more than 12 mm.• Review mirror & kick plates to be fitted. • Lift lobby to have ceiling hung floor number for easy identification by the visitors.• Grab Bars

Be placed at a height of 900mm from the floor level; andBe fixed on both sides and at the rear of the lift.

• Audio and Visual IndicatorsThe lift should have a voice announcement system along with a visual display to indicate the floor level.

Internal EnvironmentElevator/Lift


Accessible toilet• One toilet compartment should have clear floor space -2000mm x 2200mm minimum.• Clear door opening of at least 900mm with the door swing outwards or be folding or

sliding type.• A switch near the WC (one at 300mm and the other at 900mm from the floor level),

which activates an emergency audio alarm (at the reception/attendants desk, etc.).• Flooring to be anti-slip/matt finish.


Accessible toiletRecommendations

U -shape moveable grab bar

L-shape stationary grab bar


Water Closet

• Have clear space of not less than 900mm widenext to the water closet.

• Be located between 460mm to 480mm fromthe centerline of the WC to the adjacent walland have a clear dimension of 800mm fromthe edge of the WC to the rear wall to facilitateside transfer.

• Top of the WC to be 450-480mm from thefloor.

• Grab bars at the transfer side of the WC andthe adjacent wall.

• On the transfer side of the WC- swing up typeand on the wall side L-shape grab bars shouldbe provided.


Washbasin

• Wash basin dimensions- 520mm and410mm, so mounted that the top edge isbetween 700mm-800mm from the floor;have a knee space of at least 760mm wideby 200mm deep by 650mm-680mm high.

• Lever type handles for taps arerecommended.

• Mirror’s bottom edge to be 900-1000mmfrom the floor and the mirror may beinclined at an angle.

• U-shape moveable grab bars are proposedon both the sides of the washbasin.


General Toilets- Gents• Anti skid / matt finish tiles are recommended for all toilets. • At least one of the urinals in all Gents toilets on all floors should have grab bar;

installed on each side and in the front to support ambulant persons withdisabilities (for example, crutch users).

• The front bar is to provide chest support; the sidebars are for the user to hold onto while standing.

• There should not be any step/ level difference in front of accessible urinal.


General Toilets• All signage to be in contrasting colours.• For visitors with low vision and vision impairments- pictogram (male pictogram in

triangle and female pictogram in circle), marked on plates along with Braille & raised alphabets, to be mounted on wall next to door near the latch side, at a height between 1400mm-1600mm.

• Warning paver strip/ thin rubber door mat to be provided 300mm before the toilet entrances. Availability of sanitary material and disposal mechanism in ladies toilet.

Internal EnvironmentDrinking Water•At least one tap, to be at maximum height 800mm and lever type handles for taps are recommended.• Water area should be free of any unhygienic material/ element and adequate drainage should be provided.• A lowered washbasin of dimensions 520mm and 410mm, so mounted that the top edge is between700mm-800mm from the floor; have a knee space of at least 760mm wide by 200mm deep by650mm-680mm high.• This allows both front and parallel access to taps for students using mobility aids like wheel chair,crutches etc.


Signage• Information in Hindi andEnglish: Principle names toalso be indicated in Hindiand in English.

• Color: Displays related to barrier-free facilities and routes to be simple and easy to distinguish. All signage displaying facilities for “Persons with Disability” to have a uniform colour (preferably blue and white).


SignageRooms, Internal way finding and directional signageRecommendations• Way finding signage in shall be provided at strategic locations.• Nameplates and numbers of the rooms to be in Braille & raised alphabets, bold & colour

contrasted with their background.• Braille signage should be mounted between 1400-1600mm from floor level on the wall (on

latch/ door handle side of all doors).• The individual characters to be between 15mm-50mm tall and raised by 1-1.5mm.

Braille locator


SignageHeight and placement


SignageRecommendations- preferred location of signage


Colour ContrastContrast colours should be provided between:

• Columns in circulation area to have contrast color,• Critical Surfaces (walls, ceiling and floor),• Signage and background sign frame/ wall,• Step edges and risers/ treads on steps,• Handrails and background wall,• Doors and surrounding walls,• Switches/ sockets and background wall,• Toilet fixtures, accessories and background walls.


Emergency Evacuation• Fire escape plan, emergency alarm both audio (hooter type) and visual (flashing bulb) to be provided at strategic locations.• Evacuation routes should be clearly

identified. Routes should be at least1200mm wide, to ensure that a personusing a wheelchair and a non-disabledperson are able to pass each other alongthe route. The route should be free ofany level difference and should be keptfree from obstacles such as furniture,coolers, AC units, flower pots, etc.

Observations

A. EXTERNAL ENVIRONMENTI. ACCESS ROUTE TO PREMISES AND ENTRANCE GATE 1. An accessible route is not connecting the approach road to footpath & entrance gate.2. The campus has a main vehicular gate and a gate for pedestrians3. No footpath on either side of the entrance gate4. No tactile guiding blocks5. The name/signage of the building at the entrance gate is not multi lingual nor tactile. .

It is only in Marathi.6. There are no directional signs indicating location of accessible facilities at the entrance

gate7. The ground surface at the entrance gate is not leveled8. There is a security cabin/covered shelter for watchman9. A desk is used by the watchman outside the cabin (as a counter) which is not covered10. The security cabin is step free and accessible to PWD11. The counter height at the security cabin is not more than 800mm12. There are no stone curbs to separate pathways from unused open spaces/ landscape

spaces13. There are no tactile warning blocks/ curbs around trees/ poles/covered gratings14. The pathway does not have well defined edges by use of different colors and textures

E. OBSERVATIONS

II. EXTERNAL PATHWAYS1. The pathways for pedestrians and vehicles are not separate2. A disabled person has to cross the vehicular traffic lane3. There is no tactile guiding path4. No separation between parking and pathways5. Cars / two wheelers are parked in such a way that they create barriers6. All signage are in Marathi . No directional signage7. The pathway has protruding/ unleveled drainage chambers

E. OBSERVATIONS

III. PARKING1. Vehicles are parked adjoining the building. Some parking spaces have been

demarcated, some have not. Some of the parking has a shelter2. No accessible parking has been provided3. No tactile guiding blocks4. A disabled person has to cross the vehicular traffic lane5. All signage in Marathi

IV. ALIGHTING1. The campus does not have a designated alighting point2. Vehicles can reach up to the accessible entrance for dropping off a person, but this

space is not covered nor demarcated.

B. INTERNAL ENVIRONMENTV. ACCESSIBLE ENTRANCE 1. There is an alternate accessible entrance to the front of the building and into the

entrance lobby by a ramp2. The accessible entrance is clearly identifiable3. The signage of the main entrance is not multi lingual (only Marathi)4. The entrance can be operated independently as the main door is left open most of the

times (if not left open it is not accessible/ independently operable)5. The accessible entrance has a landing minimum of about 1500 x 3000 mm6. The landing does not have railing on one side7. The entrance area to the building is covered8. There is a gradient steeper than 1:12 and is not continuous. The gradient of the ramp

changes in the middle9. Width of the ramp is insufficient (1200mm)10. The landing surface is non slippery11. There is a clear door width of atleast 1000 mm12. The height of the door handle is between 800 mm and 1000mm13. Width of entrance door is 3000 mm14. There are obstacles on the floor such as gaps in flooring for accommodating channel of

collapsible door

E. OBSERVATIONS

B. INTERNAL ENVIRONMENTV. ACCESSIBLE ENTRANCE 15. The entrance is illuminated after sunset if the building is in use at that time16. It does not have a tactile guiding path including directional, hazard warning and

positional tiles directing from the entrance till inside the building

E. OBSERVATIONS

VI. RECEPTION AND LOBBY1. The lobby does not have a reception/ information counter and is actually a corridor.2. There is a 3000mm wide double door to enter the lobby which is kept open most of the

times3. There is no accessible identification signage for the reception4. There is no tactile pictographic map of the building / office5. All signage in Marathi6. There is no accessible directional signage directing to various building facilities like

toilets, drinking water fountain, emergency exits etc in the corridor7. The lobby is at one level with adequate maneuvering space for wheelchair users8. The lobby has inadequate seating for waiting based on the function of and human

traffic in the building9. Unused furniture obstructs parts of the lobby

VII. STEPS /STAIRS1. There are steps at the entrance2. The risers are 150 mm high and tread are 300mm wide3. Signage only in Marathi4. No tactile guiding blocks.5. The handrail at one edge of the entrance steps is broken. There is no handrail on the

other edge6. Landing does not have handrail7. The steps do not have tactile warning blocks at the beginning and ending8. The steps do not have contrasting strips at the edges

E. OBSERVATIONS

VIII. RAMP1. There is a ramp at the main entrance but is not as per guidelines.2. The location of the ramp is clearly identifiable3. The gradient is 1: 8, steeper than 1:12 and is not continuous. The gradient of the ramp

changes in the middle.4. The end of the ramp is not properly flushed with the surface of the landing5. The ramp is sheltered6. Handrails have been provided on both sides of the ramp but are not continuous on the

landing

VIII. RAMP7. Handrails are provided at the height both 700mm -900mm8. The surface of the ramp is slippery9. There is no edge protection on one side of the ramp10. There is a landing of at least 1500 mm x 1500 mm11. The landing surface is non-slippery12. The ramp does not have tactile warning tiles at the beginning and end of ramp run 13. The ramp is well illuminated14. Ramp does not have signage

E. OBSERVATIONS

IX. HANDRAILS1. Handrails have been provided on both sides of the ramp2. The handrail at one edge of the entrance steps is broken. There is no handrail on the

other edge3. The landing does not have handrails4. Handrails have been provided at the height of 700 mm and 900 mm on one side of the

ramp5. There is at least 50mm hand clearance between the wall and the handrail6. Some handrails have uninterrupted grip7. Handrails are not maintained and not kept free from dust8. No signage

X.ELEVATOR1. The Apanga Kalyan Ayuktalaya has been accommodated in the ground floor of the

building. Hence elevator is not required.

E. OBSERVATIONS

XII. CORRIDORS1. Corridor width in lobby is 3000mm. Internal passages are 1000- 1200mm wide.2. Corridors are obstructed by signage, furniture, drinking water fountain platforms etc.3. There are no tactile warning blocks at level differences4. There are protruding objects such as display boards, notice boards, control panels,

switch boards, signage etc in the corridor5. Excessive furniture has led to congested circulation space6. The floor finish is non-slippery, non-reflective and without any heavy patterns7. The doors and windows are not opening in the corridor8. Door mats are not flushed to the surface of the corridor9. No handrails in the corridor10. In some places here is a color contrast between the floor, walls, doors and the ceiling11. There is patchwork done on the floors of corridors and it is not leveled properly.12. No tactile floor guidance13. The corridor leading to toilet has reflective and slippery surface14. All signage in Marathi

XII. CORRIDORS15. Some of the signage is broken and hangs down below the height of 2100mm thus

creating obstructions in corridors

E. OBSERVATIONS

XIII. DOORS AND DOORWAYS1. The entrance door has a collapsible safety door. The gap for accommodating the

bottom runner of the safety door is too large.2. Entrance door is a double leaf shutter, 1500mm shutter width. The door is kept open

most of the times, hence it is easy to enter. However otherwise it is difficult to operate independently by a wheelchair user.

3. The clear width of the door is less than 900 mm at some places (eg toilets)4. It does not take too much energy to open the door5. The colour of some doors contrasts with the colour of the adjoining wall.6. There are thresholds present on the toilet door7. Door mats and carpets are not flushed to the floor surface8. In some places (cabins) carpets are flushed to the floor but have not been maintained

properly. The edges have become loose and have rolled up.9. Door handles are of D shape and some of them are broken10. There are no door stoppers provided to the doors. Stones are used as door stoppers11. There is inadequate space available to open the door even by a wheelchair user

XIII. DOORS AND DOORWAYS12. Some doors have vision panels that are located at a height of 1500 mm which is too

high13. Curtains have been used unnecessarily for some doors14. Doors do not have kick plates15. Signage only in Marathi

E. OBSERVATIONS

XIV. TOILET FACILITIES1. Toilets are not easily identifiable and very congested.2. Signage only in Marathi3. No provision of accessible toilet4. Insufficient width of corridors leading to toilets, no maneuvering space for wheelchair 5. There are no broken tiles/damaged flooring in the toilet blocks6. The toilet blocks are naturally and artificially well illuminated and ventilated7. Toilets are not kept clean8. Plumbing and drainage lines are exposed9. Toilet doors are inward opening and 750 mm wide10. There are no thresholds at the WC openings11. Ladies toilet does not have a single western commode, gents toilet has a western

commode

XIV. TOILET FACILITIES12. Urinals have platforms13. The washbasin is mounted at a height between 750mm – 850mm14. A wash basin is installed against the side wall (no gap between side wall and basin)15. There is inadequate knee space under the wash basin16. The wash basin has knob type faucets17. Basin taps are at the corner of the basin18. No soap dispensers19. The WC is installed in a corner with centerline of the WC at a distance of 450mm to

500mm from the adjacent wall20. The front edge of WC is projecting 750mm of/from the rear wall21. WC water tap are at the right side of WC22. Flushing equipments are broken for some toilets 23. No grab bars installed24. No alarm system25. Signage provided only in Marathi26. There is no space to provide accessible toilets for ladies and gents seperately.

E. OBSERVATIONS

XV. CAFETERIA/PANTRY1. The cafeteria is detached from the building2. There is no accessible route from the building to the cafeteria3. The entrance of the cafeteria has a threshold and is hence inaccessible4. The entrance is blocked by a vending machine5. Circulation space is insufficient6. The cash counter height is 1000 mm which is too high7. The service counter height is 1200 mm8. The cash counter does not have any leg space9. The table height is of 750mm to 850mm .10. There is no space for parking of wheelchairs11. The tables and seating benches have sharp corners12. The tables and benches are both robust and not easily movable13. Canteen is not well illuminated14. There is no color contrast between the crockery, glassware and the table top15. There are no hand wash or drinking water facilities in or near the canteen16. Menus at the cafeteria are not available in accessible formats17. Staff is not trained to assist persons with disabilities18. There are no accessible identification signage to identify the various sections in the

cafeteria

E. OBSERVATIONS

XV. CAFETERIA/PANTRY19. The cafeteria is not well illuminated20. There is no signage

E. OBSERVATIONS

XVI. DRINKING WATER FACILITY1. No drinking water facilities at all2. There is a platform inside the building made for housing a drinking water fountain.

However it is not used and it is unnecessarily obstructing the corridor

XVII.CONTROLS AND OPERATING MECHANISM1. Open wiring is seen 2. Some electric boxes do not have lids.3. Some electric boxes are not fixed in position properly, they have loosened up and are

hanging down4. There are large holes in the wall for passing conduits5. Height of switch boards is between 900 to 1500mm6. The control panels /switch boards are not flushed to the wall7. Electrical sockets are not placed at a height lower than 400mm from the floor8. Controls are placed at not less than 400mm from room corners 9. No control or switch has a touch panel to operate

XVII.CONTROLS AND OPERATING MECHANISM10. There is little pressure required to operate the switches or controls11. Controls are not color-contrasted, with the surrounding face plate panel and the face

plate contrasting with the background wall on which they are mounted

E. OBSERVATIONS

XVIII. SIGNAGE1. There is no directional signage near the footpath or along the external pathways2. The main signage of the building is colour contrasted, but it is only in local language

(Marathi)3. There is no prominent visible signage using the international symbol of accessibility,

identifying/advertising/signifying accessible entrance and exit, reserved car parking, presence of toilets for persons with disabilities, drinking water fountain, stairs, lifts and availability of special services

4. Signage at building entrance is only in Marathi5. No directional signage inside the building6. Important signage/ notices in the entrance lobby are obstructed by unused furniture7. There are no directional signs in the reception/lobby/corridors/stairs indicating the

location of accessible facilities like drinking water fountain, toilets and emergency exits8. No tactile maps9. No audio signage, no Braille signage

XVIII. SIGNAGE1. Some of the signage is broken and hangs down below the height of 2100mm thus

creating obstructions in corridors2. All signage is only in local language (Marathi)3. No directional signage4. There is no Audio signage provided along with Braille and Tactile signage

E. OBSERVATIONS

XIX. EMERGENCY EVACUATION1. There is no emergency evacuation provision in the building2. Fire extinguishers have been mounted at some places mainly in the corridors of the

main building.3. No audio-visual alerting system.4. No emergency exit identified and provided signage for5. No evacuation maps displayed anywhere in the campus

XX. OFFICES1. The passages leading to offices are only 900 mm wide2. The offices have a lot of old and inaccessible furniture with sharp corners 3. The distance between tables is 800-900 mm leading to inadequate circulation space

even for an able bodied person. Circulation for a wheelchair user is impossible.4. In spite of a lot of furniture, the office is falling short of storage space for documents.

Documents are piled up on the floor or on tables or kept in sacks and placed on top of cupboards. The furniture and piles of documents create barriers

5. Doors do not have door stoppers6. The floor carpets have loosened up and rolled up7. The space provided for one person to sit and work at the desk is insufficient (only 700

mm wide)8. Electric wires are not concealed9. All signage is in Marathi.10. some signage is broken

E. OBSERVATIONS

Recommendations

HIGHEST PRIORITY

We propose a total change in the location of the Apang Kalyan Ayuktalay due to the following reasons-

1. It is the Nodal office for disability welfare in Maharashtra. A lot of people with disabilities visit the office and the space provided is insufficient

2. There is no provision of accessible parking3. The slope of the ramp is inappropriate. The railings at the entrance are broken4. The building does not have a proper entrance lobby. The 3000mm wide entrance

corridor is used as an entrance lobby. 5. The lobby also serves as an entrance to the Mahila Bal Vikas Ayuktalay on the upper

floor. Hence the lobby space is insufficient.6. Offices of the Apang Kalyan Ayuktalay are discontinuous and located on both sides of

the lobby.7. Passages inside the offices are only 900mm wide8. The offices have a lot of old and inaccessible furniture with sharp corners 9. The distance between tables is 800-900 mm leading to inadequate circulation space

even for an able bodied person. Circulation for a wheelchair user is impossible.10. In spite of a lot of furniture, the office is falling short of storage space for documents.

Documents are piled up on the floor or on tables or kept in sacks and placed on top of cupboards. The furniture and piles of documents create barriers (which increase day by day)

F. RECOMMENDATIONS

HIGHEST PRIORITY

11. No accessible toilet has been provided. The ladies toilet does not have a single western WC

12. There are no separate toilets for staff13. Providing an accessible toilet for each, ladies and gents is impossible according to the

current situation.14. There are no drinking water facilities. Platforms have been made for housing the

drinking water fountain but are not used. These platforms obstruct the corridors.15. The canteen is detached and there is no accessible route leading to it16. The carpets in the offices have become loose and have rolled up creating obstacles.17. There is no concealed wiring. Electric boxes have been totally damaged.

Main recommendations to be incorporated in new campus-1. Footpath on both sides of the entrance gate (refer access route to premises and

entrance gate)2. Accessible route leading to the building entrance (refer external pathways)3. Accessible parking should be provided within a distance of not more than 30m from

accessible entrance (refer parking)4. Ramp at the entrance to have a slope not steeper than 1:12. Flooring of ramp and

landing to be non slippery (refer accessible entrance)

F. RECOMMENDATIONS

HIGHEST PRIORITY

5. Handrails should be mounted at 760mm and 900mm for ramp and landing (refer handrails)

6. The entrance lobby should be large enough to accommodate the number of visitors, considering disabled people and able bodied persons accompanying them (refer reception and entrance lobby)

7. The offices should not be separate8. Corridor widths should not be less than 1500mm9. Furniture inside offices should be accessible and with rounded corners.10. More amount of storage space should be provided (eg. Overhead storage)11. The circulation space between tables should be at least 1200mm12. Accessible toilet should be provided for ladies and gents (refer toilet facilities)13. At least 1 western WC should be provided in ladies toilet as well as gents toilet14. Canteen should preferably not be detached from the main building15. multi lingual and tactile signage (refer signage)16. Drinking water facilities that do not obstruct the clear width of the corridor (refer

drinking water facilities)17. No carpets in offices. Flooring material should be non slippery and non reflective18. All wiring should be concealed

F. RECOMMENDATIONS

HIGHEST PRIORITY

A. EXTERNAL ENVIRONMENT

I. ACCESS ROUTE TO PREMISES AND ENTRANCE GATE 1. An accessible route should connect the approach road to the footpath and entrance

gate2. There should be a footpath on both sides of the entrance gate3. The width of the footpath should be 1800mm4. The footpath should have firm, leveled and non-slippery flooring 5. The footpath flooring should be in good condition without any broken tiles6. The footpath should be free of any barriers/obstacles like trees, protruding drainage

chamber, light poles, electrical junction box, vehicles, stalls, etc7. The edge of the footpath at the entrance gate should have a curb ramp8. The ground surface at the entrance gate should be leveled properly9. There should be sufficient signage on the footpath to guide towards the building10. There should be sufficient lighting on the footpath to illuminate the path after sunset11. It should have a tactile guiding path including directional, hazard warning and

positional tiles directing till the entrance gate12. The name/signage of the building at the entrance gate should be multi lingual and

tactile

F. RECOMMENDATIONS

HIGHEST PRIORITYI. ACCESS ROUTE TO PREMISES AND ENTRANCE GATE 1. The desk/ counter of the watchman’s cabin which is currently not covered should be

covered2. There should be directional signs indicating location of accessible facilities at the

entrance gate3. he rickshaw stand should not encroaching the entrance gate4. There should be no parking right at the entrance gate5. There should be multi lingual, tactile pictographic site map of the campus at the

entrance gate6. The maps, information panels and wall mounted signs at the height between 900mm

and 1800mmThere should be multilingual and tactile signage provided at security cabin

7. All signage should be simple, clear and easy to read

F. RECOMMENDATIONS

HIGHEST PRIORITYII. EXTERNAL PATHWAYS1. Pedestrian pathways and vehicular ways should be separated2. The external pathways should connect the entrance gate, parking, alighting point all

other external facilities with the accessible entrance 3. All external pathways should be non-slippery, hard and should have leveled surface

suitable for walking and wheeling4. The pathway for one way traffic should be minimally 1200mm wide 5. There should be a pedestrian pathway from entrance gate to building entrance atleast

one side of the vehicular road6. A disabled person should not be made to cross the traffic lane7. Minimum walk way width for two way traffic should be 1800mm wide8. Vehicles should not be parked on pathways9. There should be tactile warning blocks/ curbs around trees/ poles/covered gratings10. The pathway flooring should be in good condition without any broken tiles11. The edge of the pathway at the building entrance should have a curb ramp12. The pathway should be covered13. There should be a gradient of more than 1:12 or a cross slope of 1:50 in the pathway14. Protruding/ unleveled drainage chambers should be leveled and flushed to the surface

of the pathway

F. RECOMMENDATIONS

HIGHEST PRIORITYII. EXTERNAL PATHWAYS15. A curb ramp should be provided where there should be level changes between the

traffic lane and the accessible path16. There should be resting spaces and wheelchair parking spaces outside the minimum

required width of pathway in cases where the walking distance should be more than 30m

17. The seat height for resting benches should be between 450 mm-500 mm, should have a backrest and hand rests at 700 mm height

18. There should be a tactile guiding path including directional, hazard warning and positional tiles provided for independent navigation across all the chief functions at the building

19. There should be no parking on the pathways20. There should be adequate artificial light on the path after sunset21. The accessible directional signage should be directing to the accessible entrance22. The signage along the pathway should be multi lingual and tactile

F. RECOMMENDATIONS

HIGHEST PRIORITYIII. PARKING1. All parking spaces should be demarcated2. There should be sufficient accessible parking bays reserved for persons with disabilities

(one per 12 cars)3. An accessible parking bay can be provided near the entrance porch4. The size of the bay should be 3600 x 5000mm5. The accessible parking bays should be monitored to ensure rightful use of the space 6. The parking bay should have firm and leveled surface7. The drop off point should be leveled, covered and out of the traffic lane8. The drop off point should be signposted9. There should be a firm, covered, leveled, step free pathway minimally 1200mm wide

connecting the parking bay with the building entrance10. There should be a tactile floor guidance including directional, hazard warning and

positional tiles in the parking area for independent mobility for persons with blindness and low vision specifically routes guiding from parking area to entry points of buildings, emergency exits

11. It should not be required for the disabled person to cross the vehicular traffic lane

F. RECOMMENDATIONS

HIGHEST PRIORITYIII. PARKING12. There should be adequate artificial light on the path after sunset13. There should be a multi lingual, tactile pictographic site map of the campus at the

parking14. The accessible parking spaces should be marked by international symbol of accessibility15. Signage of the parking at the parking should be multi lingual and tactile16. All signage should be simple, clear and easy to read

F. RECOMMENDATIONS

HIGHEST PRIORITYB. INTERNAL ENVIRONMENTV. ACCESSIBLE ENTRANCE 1. The slope of the entrance ramp should be repaired. Slope should not be steeper than

1:122. Width of ramp should be 1500mm3. There should be no free standing columns cladded in such a way that they create sharp

corners4. The broken handrails at the entrance steps should be replaced5. Handrails should be mounted at the other edge of the staircase and landing6. The entrance should be illuminated after sunset if the building is in use at that time7. The gap in flooring for runner of collapsible door should be minimum8. It should have a tactile guiding path including directional, hazard warning and

positional tiles directing from the entrance till inside the building9. There should be a accessible identification signage to identify the accessible entrance10. Signage at the entrance should be multi lingual and tactile11. All signage should be simple, clear and easy to read

F. RECOMMENDATIONS

HIGHEST PRIORITYVI. RECEPTION AND LOBBY1. There should be a reception/information counter2. The reception counter should be identifiable from the entrance3. There should be tactile floor guidance in the reception area for independent mobility

for persons with blindness and low vision specifically routes guiding from reception to the various points of buildings, emergency exit

4. The counter top should be adequately illuminated5. A part of the counter should be between 760 mm to 800mm from the floor with a

400mm to 600mm clear recess under the counter6. There should be a 900mm wide and 1200mm deep clear space in front of the reception

counter7. There should be no protruding objects/barriers in the lobby such as free pillars,

furniture, potted plants etc8. Signage/notices in the lobby should not be blocked by furniture9. Unused furniture should be removed10. There should be tactile warning blocks around structural barriers such as columns,

pillars, partitions11. The seating capacity of the lobby should be increased

F. RECOMMENDATIONS

HIGHEST PRIORITYVI. RECEPTION AND LOBBY12. There should be accessible identification signage for the reception13. There should be a tactile pictographic map of the building near the counter14. There should be accessible directional signage directing to various building facilities at

the reception15. Signage at the reception should be multi lingual and tactile16. All signage should be simple, clear and easy to read17. The printed information should be available in accessible alternate formats18. The lobby should be at one level with adequate maneuvering space for wheelchair

users19. There should be a wheelchair parking space provided near the seating at the waiting

area

F. RECOMMENDATIONS

HIGHEST PRIORITYVII. STEPS /STAIRS1. There should be a color contrasting strip at the edge of the steps/stairs2. The steps/stairs should have handrails at two levels on both sides that should be

continuous on the landing3. Broken handrails on one side of the steps should be replaced4. Handrail should be mounted on other side of the steps and landing5. There should be adequate illumination on the steps/stairs6. There should be tactile warning tiles provided at the beginning and end of each flight7. There should be accessible directional signage directing to various building facilities

like toilets, drinking water fountain, emergency exits etc in the corridor8. Signage should be multi lingual and tactile9. All signage should be simple, clear and easy to read

F. RECOMMENDATIONS

HIGHEST PRIORITYVIII. RAMP1. The ramp gradient should not be steeper than 1:122. The end of the ramp should be flushed with the landing surface3. Handrails should be mounted along the edge of the landing4. Ramp width should be not less than 1500mm5. The surface of the ramp should be non-slippery6. There should be an edge protection on both sides of the ramp7. The ramps should have tactile warning tiles at the beginning and end of each ramp run 8. The ramp should be well illuminated9. There should be accessible directional signage directing to various building facilities

like toilets, drinking water fountain, emergency exits etc in the corridor10. Signage at the ramp should be multi lingual and tactile11. All signage should be simple, clear and easy to read

F. RECOMMENDATIONS

HIGHEST PRIORITYIX. HANDRAILS1. Handrails should be provided on both sides of the stairs2. Handrails should be provided at the height of 760 mm and 900 mm3. The handrails should extend horizontally 300mm at the top and bottom of every

staircase or ramp4. Handrails should contrast in color from the background wall and the floor5. Handrails should be securely attached6. Handrails should have an uninterrupted and easy grip7. The end of the handrail should be either grouted or turned downwards8. Handrails should be maintained and kept free from dust9. Broken handrails should be replaced

F. RECOMMENDATIONS

HIGHEST PRIORITYXII. CORRIDORS1. The corridor should be freed from furniture I order to increase its clear width2. There should be tactile warning blocks at all level differences3. The patchwork in corridors should be finished and leveled with the corridor surface4. There should be no protruding objects such as display boards, notice boards, control

panels, switch boards in the corridor below a clear headroom of at least 2000 mm 5. The floor finish should be non-slip, non-reflective and without any heavy patterns6. The protruding objects should be guarded7. The corridor should be well illuminated8. There should be tactile floor guidance in the corridor for independent mobility for

persons with blindness and low vision specifically routes guiding from corridors to the various of rooms, emergency exit

9. There should be accessible directional signage directing to various building facilities like toilets, drinking water fountain, emergency exits etc in the corridor

10. Signage at the corridor should be multi lingual and tactile11. Broken signage in the corridors should be fixed.12. All signage should be simple, clear and easy to read

F. RECOMMENDATIONS

HIGHEST PRIORITYXIII. DOORS AND DOORWAYS1. The gap in flooring for bottom runner of collapsible door at the entrance should be

minimum2. The clear width of doors should be minimally 900 mm3. Carpets near doors should be removed or at least firmly glued to the floor surface4. Doors should have door stoppers5. Patchwork done near some doors should be leveled properly with the adjoining floor6. It should not take too much energy to open the door7. The doors should have a lever type handle and not a knob type handle8. The color of door hardware should have contrast from the door9. The door hardware/accessories should be at the height lower than 800 mm10. The thresholds should be less than 12 mm high and should be sloped11. There should be no floor mats at the door opening8. Door mats if provided should be flushed with the floor9. Stoppers should be provided to all doors and broken door hardware should be replaced10. There should be adequate space available to open the door even by a wheelchair user11. No other door should open in the corridor, except the accessible toilet door13. For double leaf doors width of one of the leaves should be 1m14. Signage should be provided on the doors15. Signage should be multi lingual and tactile

F. RECOMMENDATIONS

HIGHEST PRIORITYXIV. TOILET FACILITIES1. Toilets should be easily identifiable2. The entrance door to toilets should not have thresholds3. Accessible toilets should be provided4. Ladies toilet should be provided with at least one western WC2. There should be an accessible cubicle with dimensions 2000 mm x 2200 mm in the

ladies and gents toilet block to maneuvers a wheelchair 3. It should be kept clean and well-maintained4. All plumbing and drainage lines should be concealed and not exposed5. Toilet door should have outward opening, double hinged or sliding type6. Doors can be locked from inside and releasable from outside under emergency

situations7. Wash basin should be installed at a distance of at least 400mm from the wall8. There should be clear knee space of at least 750mm height x 750mm width x 200mm

depth under the wash basin9. A mirror should be provided10. The lower edge of the mirror should be positioned at a height not exceeding 1m11. The wash basin should have lever type taps12. Basin taps should be placed at the centre of the basin

F. RECOMMENDATIONS

HIGHEST PRIORITYXIV. TOILET FACILITIES13. There should be 800mm of clear transfer space next to the WC14. The WC should be installed in a corner with centerline of the WC at a distance of

450mm to 500mm from the adjacent wall15. Urinals should not have elevated platforms16. Flush should be either immediately behind the seat or at the centre17. Flushing equipments should be easy to operate and level type18. A horizontal grab bar should be installed on the adjacent wall, at a height of 200mm

from the WC seat19. The grab bars should be installed near WC and showers at a height between 750 – 850

mm20. Grab bars should be non slippery21. There should be an alarm system within easy reach to alert persons outside, in case of

emergency 22. There should be signage using the international symbol of accessibility to identify the

accessible toilets23. All signage should be simple, clear and easy to read24. Signage should be multi lingual and tactile

F. RECOMMENDATIONS

HIGHEST PRIORITYXV. CAFETERIA/PANTRY1. There should be an accessible route from the building to the cafeteria2. The entrance should not have threshold or level difference3. The vending machine at the entrance should be shifted for providing clear space4. There should be a circulation path of at least 900 mm wide to allow a wheelchair user

to move around the cafeteria5. The cash and service counter height should be below 800mm6. The table should have accessible spaces for wheelchairs7. The dining tables and benches should have rounded corners8. The benches for seating are heavy and difficult to move, they should be replaced by

chairs9. Accessible drinking water facilities should be provided in or near the cafeteria10. There should be an accessible wash basin provided near the cafeteria11. The accessible washbasin should be mounted at a height between 750mm – 850mm12. There should be signage in the cafeteria directing to the hand wash13. Hand wash area should be accessible14. There should be clear knee space of at least 750mm height x 750mm width x 200mm

depth under the wash basin15. A wash basin should be installed at a distance of at least 400mm from the side wall

F. RECOMMENDATIONS

HIGHEST PRIORITYXV. CAFETERIA/PANTRY16. The wash basin should have lever type taps17. Basin taps should be placed at the centre of the basin18. The cafeteria should be well illuminated19. Staff should be trained to assist persons with disabilities20. There should be agreed practice to serve food on the table for persons with disabilities21. There should be accessible identification signage to identify the various sections in the

cafeteria22. There should be signage in the main building indicating the location of the cafeteria23. Signage should be multi lingual and tactile24. All signage should be simple, clear and easy to read

F. RECOMMENDATIONS

HIGHEST PRIORITYXVI. DRINKING WATER FACILITY1. Provide drinking water facilities inside the main building and also in the cafeteria2. There should be sufficient number of drinking water fountains available3. The drinking water facility should be easily accessed by persons with disabilities4. There should be sufficient maneuvering space in front of drinking water fountain5. The drinking water fountains should be not located in between the circulation space in

corridors6. The area should be dry7. The Water tap should be accessible8. The tap should be of lever type9. There should be glasses available to drink water 10. Glasses should be kept at accessible height not higher than 1200mm11. There should be identification signage to identify the drinking water fountain12. Signage should be multi lingual and tactile13. All signage should be simple, clear and easy to read

F. RECOMMENDATIONS

HIGHEST PRIORITYXVII.CONTROLS AND OPERATING MECHANISM1. The control panels /switch boards should be flushed to the wall and the electrical

wiring should be concealed2. Electrical sockets should not be placed at a height lower than 400mm from the floor3. No control or switch should have a touch panel to operate4. The electric boxes should be maintained and the ones which are in a very bad

condition should be replaced by new ones.5. Wires should be concealed6. Holes in the wall for passing conduits should be concealed properly

F. RECOMMENDATIONS

HIGHEST PRIORITYXVIII. SIGNAGE1. There should be directional signage along the footpaths and the external pathways

indicating location of the building/ various departments/ accessible facilities2. There should be prominent visible signage using the international symbol of

accessibility, identifying/advertising/signifying accessible entrance and exit, reserved car parking, presence of toilets for persons with disabilities, drinking water fountain, stairs, lifts and availability of special services

3. There should be directional signs in the reception/lobby/corridors/stairs indicating the location of accessible facilities like drinking water fountain, toilets and emergency exits

4. Signs should be clear, simple and easy to read5. The color of signs should be clearly distinguishable6. There should be no signage protruding outside the wall below clear headroom of 2200

mm7. All broken signage should be replaced8. There should be nothing obstructing/ overlapping the signage9. All signage should be multi lingual and provided in English, Hindi and local language10. All visual signage should be in the facility provided with Braille and Tactile supplements

F. RECOMMENDATIONS

HIGHEST PRIORITYXVIII. SIGNAGE11. All visual signage should be in the facility provided with Braille and Tactile supplements12. Accessible Signage for directional arrow and floor number should be provided on all

floors at designated location13. There should be Audio signage provided along with Braille and Tactile signage14. All Braille and tactile signage placed between the height of 900 mm and 1500mm, with

ideal location at 1050 mm above the finished floor level

F. RECOMMENDATIONS

HIGHEST PRIORITYXIX. EMERGENCY EVACUATION1. There should be an emergency evacuation provision in the building2. The emergency evacuation provision takes into account people with disabilities3. There should be a step free or ramped accessible evacuation route identified leading to

the exit or the ramp or to the refuge area4. The emergency exits should be clearly marked with directional arrow signs5. The fire extinguishers should be provided 6. The fire extinguishers should be provided at the height between 1000mm and 1500mm 7. The alerting system should be both visual and audible8. The alerting buttons should be between 600 mm and 1200mm from the floor and

should have a high contrast with the background wall9. A refuge area should be identified and signposted for wheelchair users10. There should be a directional signage leading to the refuge area and the evacuation

plans should have the refuge area marked on them11. All emergency and directional signage should be accessible12. The refuge area should have minimally a 900 mm x 1200mm space for parking a

wheelchair13. There should be an audio and visual two way communication system in the refuge area

at the height of 1000mm

F. RECOMMENDATIONS

HIGHEST PRIORITYXIX. EMERGENCY EVACUATION14. The Stairs next to the refuge area should be minimally 1200mm wide15. Evacuation plans should be prominently displayed on all floors16. The evacuation plans and building maps should be available in tactile Braille formats17. The plan should be of right size and easy to read 18. The accessible evacuation route and the refuge points should have been shown on the

plan19. The plan should have ‘you are here’ point identified on it20. The plan contrasts well with the background wall21. The Staff should have been trained to assist persons with disabilities in evacuation22. There should be evacuation chairs available

F. RECOMMENDATIONS

HIGHEST PRIORITYXX. OFFICES1. The passage leading to the offices should be freed from furniture in order to increase

the clear width2. Old furniture should be removed and replaced with new accessible furniture3. More amount of overhead storage should be provided in order to suffice the need for

storage space.4. Piles of documents should not be kept on the floor. They should be stored properly.5. Doors should be provided with door stoppers6. Broken door hardware should be replaced7. Adequate seating space should be provided for a person working at each desk8. Electric wires should be concealed9. Signage should be multi lingual and tactile10. Broken signage should be fixed

F. RECOMMENDATIONS

MODERATE PRIORITYA. EXTERNAL ENVIRONMENTI. ACCESS ROUTE TO PREMISES AND ENTRANCE GATE 1. The footpath should connect the entrance gate to the nearest bus stop 2. There should be a zebra crossing connecting footpaths on both sides of the road3. There should be no bollards on the footpath4. There should be beeper at the entrance gate to guide PwVI

F. RECOMMENDATIONS

II. EXTERNAL PATHWAYS1. The pathway should be not more than 150mm high2. The pathway should have well defined edges by use of different colors and textures3. Texture change should be provided for persons with vision impairment in walkways

adjacent to seating by means of warning tactile pavers

III. PARKING1. There should be a drop off point for PWD next to the accessible parking 2. The drop off area should have a curb and curb ramp leading to pathway 3. There should be an accessible path of travel from the drop off to the main entrance

MODERATE PRIORITYB. INTERNAL ENVIRONMENTV. ACCESSIBLE ENTRANCE 1. The entrance should have an audio signal

F. RECOMMENDATIONS

IX. HANDRAILS1. There should be tactile strips/Braille plate identifications on the handrails for

emergency stairs and floor levels

XI. CORRIDORS1. There should be handrails provided on both sides of the corridor2. There should be a color contrast between the floor, walls and doors XII. DOORS AND DOORWAYS1. Lever type handle should be used with a horizontal bar 800 mm from the floor and a

vertical bar in the opening side with its lower edge at 800 mm from the floor2. The color of the doorframe should contrast in color with the door and the wall3. There should be no thresholds present on the door4. Vision panel should be provided in doors which should be comfortable for both

wheelchair users and for standing persons at a height between 800mm and 1200mm5. Kick plates should be provided on the doors

MODERATE PRIORITYXIII. TOILET FACILITIES1. There should be a color contrast between the floor, wall and sanitary fittings2. Soap dispensers should be provided either at the immediate right or left side of the

basin3. There should be a backrest for the WC4. Lever type flush control should be installed at a height of 1100mm from the floor

surface, or on the transfer side of the WC5. A fold up grab bar should be installed at a centerline distance of 200mm-320mm from

the WC seat in the accessible toilet.6. Taps should be easy to grip and operate with one hand7. All toilet accessories, soap dispensers, coat hooks should be at accessible reach

F. RECOMMENDATIONS

XIV. CAFETERIA/PANTRY1. Soap dispensers should be either at the immediate right or left side of the basin

XV. CONTROLS AND OPERATING MECHANISM1. Controls should be placed at not less than 400mm from room corners 2. Controls should be color-contrasted, with the surrounding face plate panel and the

face plate contrasting with the background wall on which they should be mounted3. Information on controls and switches should be in relief

LOWEST PRIORITYA. EXTERNAL ENVIRONMENTI. ACCESS ROUTE TO PREMISES AND ENTRANCE GATE 1. There should be resting seats/areas provided along the footpath

II. EXTERNAL PATHWAYS1. There should be no gratings and manholes along pathwayIII. RECEPTION AND LOBBY1. There should be an induction loop available at the reception counterVI. TOILETS1. The grab bars should withstand the load of 200kg minimum

F. RECOMMENDATIONS

LOWEST PRIORITYVII. CAFETERIA1. There should be color contrast between the crockery, glassware and the table top2. Cafeteria must should have a mix of different kinds of cutlery and glassware to allow

ease-of-use for people, based on their needs3. Menus at the cafeteria should be available in accessible formatsVIII. SIGNAGE1. There should be adequate illumination of visual signage2. There should be both visual and auditory substitutes for public address systems and

LED Display board information in the building3. The signs should be located alongside the door at the latch side4. Tactile signs should be provided at double doors with one active leaf, they located on

the inactive leaf5. The Braille specifications should be following the handbook specifications6. Tactile signs should be provided at double doors with two active leafs, the signs

located at the right hand side of the door

F. RECOMMENDATIONS

F. RECOMMENDATIONS

C. INFORMATION AND COMMUNICATION1. The website should provide information about the building/service complies with web

accessibility standards2. There should be the information detailing all the accessible facilities in the building

with photographs3. All publications/brochures should be available in alternate accessible formats such as:

Braille, large Print, audio, pictorial (wherever possible), easy-to-read, plain language,available in Hindi& English, accessible electronic formats that can be shared over email or mobile platforms.

4. Printed service related documents such as forms, menu cards, etc. should be in accessible formats.

5. There should be an option of filling forms electronically through an accessible software.

6. Staff members should be trained in Indian Sign Language interpretation. If not, then Sign language interpreters should be available on call.

7. Assistive technology such as Loop hearing systems, Audio orientation tools, interpretative video’s or audio tours in with captioning or sign language, wheelchairs etc. should be available

8. Adequate support is available for persons from different cultures, learning disabilities, those not formally educated, in all the above provisions

F. RECOMMENDATIONS

D. EVALUATION OF SERVICE1. Disability sensitization sessions should be part of the staff induction program.2. Staff should be trained to assist persons with disabilities, including persons with learning

disabilities3. Staff should be trained in basic Indian sign language4. Staff should be aware of the accessible facilities that are available and know how to

operate them5. All accessibility equipment should be checked regularly and maintained well.6. There should be a procedure for a client with disabilities to lodge a complaint or make

suggestions7. Guide dogs should be allowed in the premises8. There should be a plan to improve accessibility over a set timeframe9. Trained live assistance should be available in premises for all disability constituencies

where it may be required10. There should be an equal opportunities policy within the organization to promote the

employment of staff with disabilities11. Policy should include commitment to reasonable adjustment of work place environment

to accommodate new staff and clients with disabilities12. Organization should have disability focal person in charge who manages the concerns of

employees and clients with disabilities

Contact details:Ms. Anjlee Agarwal , Executive Director & Access Consultant