Accenture Transit and Tolling ServicesBringing innovation to public transportation authorities and operators

Staying the course amid economic realities and service demandsThe public transportation industry is getting squeezed on a number of fronts: budgets are falling short, aging infrastructure continues to cost agencies more money and increasing congestion that is unable to keep pace with capital budgets. Service expectations are also changing with urbanization putting more travelers into the fold—connected travelers who have high expectations for seamless experiences across multimodal networks.

How can transportation agencies adapt to ongoing change and continue to provide increasingly better service with reduced funding? Accenture has created a dedicated business service—Accenture Transit and Tolling Services—to help agencies navigate the many roadblocks to high performance, and get to the outcomes they want. We bring together our experience and offerings in tolling, fare management, enterprise asset management and enterprise resource management to help clients put riders first, operate more efficiently, harness the potential benefits of technology and help reduce their costs.

Our team draws on 20 years of transportation experience to help transit and tolling clients all over the world to:

Enhance the traveler experienceTravelers represent your business potential. Public transportation industry agents and operators must find ways to stay connected with customers by delivering personalized fare products, rewards for loyalty and superior experiences across multiple modes of transport.

Increase operational efficiencyWorking more cost-effectively means working smarter. It means embracing shared service platforms within regions, promoting interoperability across regions, simplifying cumbersome processes, and using data insights to enhance transportation planning, maximize revenue and reduce operation costs.

Remain relevantTechnology trends are changing the world every day, so public transportation agencies must change the way they operate and serve. The leaders will capitalize on innovations and use technology to provide customers with more choices and better services.

With our global transportation experience and proven methods and your commit to service and innovation, we can navigate the most complex industry challenges.

Public transit agencies have the double duty of managing steadily rising costs and meeting the demands of stakeholders that include customers, local governments and the Federal Transit Administration. A lack of transparency into assets and data, and a lack of integrated asset management keep agencies from overcoming these challenges.Accenture works with public transit agencies to create a transit asset management system and implement operational transparency principles based on the fundamentals of enterprise asset management.

With standard processes and a single framework, agencies can make full use of their resources, and improve asset visibility and planning, which will ultimately help them to make smarter decisions.

Reaching transit asset management maturityAccenture helps agencies to follow a three-phase progression toward maturity:

• Strategize. Agencies should begin the journey by mapping existing tools, processes and capabilities against a future-state vision for the asset management program.

• Build. With a road map in place, agencies can begin to address their basic requirements for asset visibility and FTA compliance.

• Optimize. Once a working solution is in place, agencies should consider strategic investments, with the goals of enhancing system safety and reliability, improving the business, and reducing the SGR backlog.

Flexible solutions to guide transit asset managers on the journeyOur broad skills set us apart in the industry and have enabled us to shape a comprehensive approach to enterprise asset management that includes:

• Diagnostic and assessment toolkits. We can quickly evaluate your current asset management capabilities and recommend areas of improvement.

• Delivery methods. Our integrated suite of methods includes templates for program, project and change management and reusable samples from multiple enterprise asset management implementations.

• High-performance business process model for rail and transit. Accenture’s integrated model is based on industry standards and is available in major business process model tools.

• Maintenance supply chain transformation offering. A suite of tools to help with efficiency and productivity improvement efforts, design of strategic maintenance programs, and integrated supply and demand planning.

• On-premise and cloud-based implementation. We host enterprise asset management applications on-site or in the cloud and we have transit-specific templates to accelerate implementation.

Accenture Enterprise Asset ManagementMaking smarter decisions through asset visibility

Enterprise potential benefits for one railwayFor one large rail client, Accenture created a strategic asset management program that transformed components of its operations, finance and materials management across the enterprise. The program resulted in:

• Increased fleet utilization

• A reduced maintenance backlog

• Reduced inventory

• Improved on-time performance

• Greater visibility into maintenance events

• $5 million in reimbursable work done for others

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For more information, please contact:Alden Cuddihey Managing Director alden.cuddihey@accenture.com

Michael Wilson Managing Director michael.j.wilson@accenture.com

Next stop: high performanceThe road ahead may seem uncertain at times, but with Accenture Transit and Tolling Services, the public transportation industry can elevate its role from a route operator to a service provider that builds loyalty and increases ridership by delivering a superior customer experience.

About Accenture Accenture is a global management consulting, technology services and outsourcing company, with more than 336,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$30.0 billion for the fiscal year ended Aug. 31, 2014. Its home page is www.accenture.com.