Accenture TechnologyHelping you transform your business with technology

The rules of the game are constantly changing

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Customers are demanding more every day—and they’re changing their minds more. Markets are saturating in no time flat—yet new markets are opening up all the time. Fierce rivals are arriving from everywhere. Shareholders insist that costs stay low. Regulators won’t quit.

And throughout, technology continually changes the rules of competition in such significant ways. iPads. In-memory computing. Cloud. Smartphones. Where were these just a few years ago?

Businesses are now up against tougher, more complicated problems—ones that cannot be solved by applying yesterday’s thinking. They have few chances to try something new; opportunities are fleeting, risks are intensifying, and assumptions are rapidly losing their validity.

The nature and pace of today’s economies require our clients to be bolder, faster, more imaginative, and even more flexible if they wish to succeed—now and into the future.

To do this, they need an ally that understands—intimately understands—the dynamics of the marketplace and the interplay of technology forces. They need someone who will collaborate closely with them instead of telling them what to do.

They need a very different kind of technology partner.

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What you see is just part of what you get

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Business and technology leaders already know what to expect from Accenture.

They recognize that our wide range of technology services and solutions helps them proactively power their organization’s business strategy while continuing to meet everyday business needs.

They know we can run their data centers efficiently, reliably and at low cost. They appreciate that we can implement the most complex of ERP software installations. They understand that we take care of their discrete projects too: We can modernize their application portfolios, build new customer service applications, help them get value from the cloud, and more.

They know we can help them get on board with enterprise mobility and work with them to develop rugged IT strategies that are completely in sync with where the business is going.

They also know that we regularly do this on a global scale, consistently delivering reliable, cost-effective, high-quality services whether they’re needed in Bangkok or Berlin—or in Bangkok and Berlin.

But these days, high-caliber outsourcing, top-notch systems integration and outstanding global delivery capabilities are the price of entry to start having conversations with today’s more sophisticated clients. Today, leading clients in every industry want more. They want the closest of collaboration with their technology providers—the kind of collaboration that moves them beyond managing IT to exploiting its full potential to make their corporate vision a reality.

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This is where Accenture stands apart.

Rooted deep in Accenture’s culture, collaboration is at the heart of our approach—close collaboration with our clients and their teams, our technology partners, and within our own organization.

We blend our collaborative approach to IT with rich customer experiences and an unerring focus on the delivery of tangible results. In fact, long-time clients constantly tell us their experiences with Accenture are what bring them back time and time again. They use terms like “transparency” and “engaged” to say why working with Accenture is different—and better.

Collaboration is the thread that runs through the experience our clients have with us from beginning to end of every project. It defines how we help clients pinpoint issues, taking pains from day one to identify with their primary challenges—and then working side-by-side with them to define outcomes that put them on a higher plane of value and equip them with the skills to succeed far into the future.

Collaboration constantly informs our innovation activities. And it’s what galvanizes the ways in which we continually deliver results for our clients.

“Accenture not only brings expertise and talent, it also brings something that we consider very important—the passion that they share, and the level of understanding and commitment to our goals as a company.”

Gustavo Maurizio Nextel International

What makes Accenture differentUnmatched global reach—end-to-end. There is a hardly a corner of the world that Accenture Technology does not reach. Our Global Delivery Network is key—more than 170,000 professionals in more than 50 centers, Accenture offices and client locations around the globe, comprising the world’s largest, most diversified group of management consulting, technology, business process and outsourcing experts.

World-class delivery capabilities. Global delivery at Accenture is about keeping our promises. We are passionate about our clients and committed to delivering high performance. Every time.

We quickly mobilize integrated teams, blending our collaborative teams with our clients’ key staff to help them achieve extraordinary outcomes—wherever they are. Our industry, business process and technology expertise combined with our unmatched standards across tools, methods and metrics improve reliability and productivity at any scale. Our emphasis on continuous improvement helps us keep improving productivity, precision and predictability.

Together, these capabilities mean we deliver, time and again, reliable, cost-effective and consistently high-quality services that generate measurable business value and provide the same client experience anywhere in the world.

Industry-specific solutions that fit every need. Accenture’s broad industry experience, partnering with hundreds of companies within a sector at scale, enables us to create new, industry-specific solutions and technologies that speed time to value, reduce costs and risks, and multiply the business value of technology services. Our capabilities enable us to deliver everything from point solutions for one function within one industry to large, long-term outsourcing services and complex systems integration that spans multiple businesses and functions.

Network of alliances. We’ve got the industry’s widest range of alliances with top technology providers—SAP, Oracle, Microsoft, Cisco and many more. (We’re SAP’s largest integration partner by far.) Because we know our partners and their technology inside-out, we recommend to clients the solution that works best for them. We are fiercely agnostic about technology but we have very clear viewpoints about what is most appropriate for a client’s particular challenge. Our ecosystem of working relationships magnifies our capabilities, cuts project risk and speeds procurement and vendor evaluation. It also gives us many opportunities to convene our partners to share best ideas—with the goal of driving new benefits for clients in future.

Innovation that drives growth. Accenture’s practical innovations improve efficiency, cut costs, redefine business models, and enable IT to drive business growth. We explore the future of business and technology and use our findings to help clients navigate from challenge to “High Performance Delivered.” At the heart of our innovation culture and capabilities is Accenture Technology Labs, our R&D organization whose fresh insights harness the most promising emerging technologies and trends for the benefit of clients.

Top talent. Committed to challenging and fulfilling careers, investments in employee development and strong core values, Accenture employs the industry’s top talent, whether measured in knowledge, skills and ability or in character, attitude and commitment. As part of an integrated team, our people work arm in arm with our clients, creating a whole that is greater than the sum of the parts.

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Clients tell us they work with us because our:•Globalreach

• Industry,businessprocess,andtechnology expertise

• Technologyindependence—agnostic with a point of view

• Trackrecordofexperience

•Abilitytodrivebusinesschangeand adoption

•Diverse,highlyskilled,andtalented people

•Ourcollaborativewayofworking

Our services and solutions

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At a glanceCommunications, Media & Tech

Financial Services Health & Public Service

Products Resources

IT StrategyIT Strategy | IT Transformation

InfrastructureInfrastructure Transformation | Network | Data Center | Workplace | Operations | Infrastructure Outsourcing

Security

Strategic InitiativesAnalytics | Cloud | Mobility | Software | Digital

ApplicationsFUNCTIONAL PLATFORM LIFECYCLESales & Customer Service SAP Technology ArchitectureHuman Capital Management Oracle Application OutsourcingFinance & Enterprise Performance Microsoft Application Capacity ServicesSupply Chain Management Java Application TestingInformation Management Application Modernization

Global Delivery

Ecosystem

Enterprise Architecture & Application StrategyEnterprise Architecture | Application Strategy

Information & Data Strategy

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OpportunitiesWhen both business and technology landscapes are changing so fast, organizations expect their IT leaders to make strategic investments that will support business growth and agility, capitalize on new and existing technologies to gain competitive advantage, and ensure that IT priorities are in sync with business needs at all times.

That means that IT groups must now work differently, using technology in innovative ways to achieve business results while keeping operating costs low.

How Accenture can helpAccenture’s IT Strategy services help them do exactly that—rapidly, effectively, and anywhere in the world. We work with IT leaders to refine and maintain the practices and processes that will enable the IT function to achieve operational excellence and tight alignment with business strategy. We collaborate with both IT and business leaders to develop more effective ways to address immediate IT needs, get the most business value from IT investments, and position IT organizations to deliver measurable business benefits far into the future. And we help organizations to evaluate newer technologies, such as cloud computing, and to integrate them into a broader IT strategy and governance roadmap that brings about the best possible business benefits.

What we provideAccenture offers a comprehensive set of IT strategy solutions:

•OurIT strategy services help organizations shape the direction of IT to maximize shareholder and business value. We team with clients to determine how new trends and emerging technologies such as cloud can be harnessed and integrated into the broader IT strategy to yield maximum benefit for the business. The strategies that we help organizations develop are detailed and actionable, reflecting our deep experience of industry, IT and business processes and our ability to implement as well as plan.

•OurIT transformation services enable companies to drive significant, sustained change in their IT organization’s processes, technology and culture. Working collaboratively with CIOs, we help them assess their IT functions and identify areas for improvement, determine how ready their IT workforces are for change, select routes to operational excellence, build a strong business case for IT transformation, and create change programs that are rooted in business results.

•Ourenterprise architecture services help organizations establish and implement a vision, road map and governance for using IT so it addresses today’s business needs and supports growth. With our assistance, organizations can better identify where they can get the greatest strategic impact from their IT investments, define target IT architectures that support business requirements, and reduce costs.

IT strategy

Increase ROI

IT-enabled business improvement

Leverage new technologies

Align IT direction to business strategy

Achieve merger synergies

Improve IT efficiency

IT operational excellence

Increase bottom line

Improve IT capability

Reduce IT costs

Improve IT delivery Increase

productivity

Reduce risk

Improve IT service quality

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•Ourapplication strategy services help companies derive more value from their applications by developing and implementing an application strategy and roadmap that supports the IT strategy. We work with clients to evaluate their application technologies and platforms and to identify and solve the legacy inhibitors to the Xaas journey. The outcome: they significantly reduce the costs of managing and upgrading their portfolio while improving overall system performance and reliability.

•Ourinformation & data strategy services align business imperatives and information needs. We help our clients build the foundation for effective decision making by identifying the critical information needed to run and grow the business, and developing and implementing a strategy, architecture and processes for improving the management, governance and security of that information.

Large European financial services institutionWe helped transform and optimize combined IT operations, decrease operating expenses, improve service, track IT spending, and free up funds for the institution’s strategic IT investments. Working with Accenture, the client achieved 14 percent annual IT cost savings and freed 10 percent of the IT budget for strategic projects.

“We chose Accenture for a couple of reasons. First and foremost, they have tremendous capabilities worldwide and we’re a global company and we wanted to make sure that whoever we partnered with as part of our project had really a significant global reach. The other major reason that we chose Accenture was their passion for delivery and achieving results. They bring a lot of real world experience and I know I’m working with people that have done this 20 times before.”

Tony Candito Tower Watson

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ProductsCMT FS H&PS Resources

End to end application services Plan | Design | Code | Test | Deploy | Maintain | Renew

Collaborative technology ecosystem SAP | Oracle | Microsoft | Workday | Salesforce

World class delivery and industrialization

Automation | Asset Reuse | Optimization | One:Many Delivery Models Specialization | Accenture Global Delivery Network

Flexible contracting models Capacity | Project | Managed

Industry and process expertise

Customer Relationship Mgmt | Human Capital Mgmt | Supply Chain Mgmt Finance & Performance Mgmt | Information Management

Emerging technologies Cloud (SaaS, PaaS) | Analytics | Mobility | Digital

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OpportunitiesLong before “app” became nearly synonymous with “smartphone,” IT leaders were wrestling with the formidable challenges of trying to get the most out of their legacy applications—the mainstream tools that really run the business handling jobs such as billing, payroll, inventory, provisioning, and procurement. The challenges continue: indeed, they have become much more complex. It’s not simply about deciding between what to buy rather than build or what to outsource rather than run in-house. It’s about how to leverage the cloud—and how to get business value from mobile apps. And as ever, it’s all about driving application development and operating costs as low as possible while improving the organization’s competitive position: serving customers better, entering and succeeding in new markets, and driving innovation in new products and processes.

How Accenture can helpAccenture has an array of business and application capabilities that can help clients respond to those challenges. We have what it takes to help with discrete projects—building new customer service applications, moving applications into the cloud, improving application development effectiveness—and to support clients over the long term with everything from the most cost-effective and reliable application outsourcing to implementation and ongoing management of company-wide ERP initiatives.

What we provideAccenture provides an end-to-end set of application services to help organizations better manage and get the most out of their application portfolios. Our services span the full range of IT needs, from plan and design to renew.

Specifically, our services include architecting, design, development, testing, maintenance, modernization, and renewal. We can also optimize the application portfolio and transform the IT function through outsourcing. We blend the best benefits of our relationships and expertise in the leading technology platforms with specialized expertise in every major business process and industry so we can help our clients streamline, integrate and far better manage their business processes, systems and information.

This spectrum of application services helps our clients achieve operational excellence by significantly improving core activities such as analytics-based decision-making, financial management, customer service excellence, supply chain management, and human resource management.

Applications

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“It’s unique to find a consulting firm that is willing to stand side by side with you in good times and in bad, get deep into the work involved and to not be afraid to meet with difficult stakeholders and champion with you in the course of a project.”

Melanie Pena Comcast

Here’s a glimpse of our major application services:

ERPERP applications are the IT backbone of companies and government agencies around the world. They help run manufacturing, finance, materials planning, warehousing, HR, sales, procurement, analytics, customer service and more. Through our long-time partnerships with SAP, Oracle and Microsoft, as well as new and emerging players, Accenture brings clients the ERP applications that best serve their needs today and tomorrow.

One of our most powerful tools for doing so is the Accenture Advanced Enterprise Solution (AAES), a patented framework that integrates our industry, process and technology know how to jumpstart a high-performance enterprise. AAES offers a way to help organizations differentiate and grow consistently over time. More than 120 businesses and governments in 45 countries have used our knowledge, experience and capability to enhance performance and business visibility through standardized processes, and to increase efficiency and reduce cost through simplification.

AAES codifies Accenture’s extensive high-performance research and business process management (BPM) reference models to create a bank of knowledge capital that is unmatched in the industry. AAES then infuses this knowledge in a set of leading practices, processes and technologies, all packaged to optimize the speed, quality and cost of delivering industry-specific enterprise solutions that drive value creation.

But we’re not talking only about legacy ERP systems; Accenture is in close collaboration with our alliance partners to provide the power and capability of those systems in the cloud—and on mobile devices. That whole scope—legacy, cloud, mobile—is what business leaders now require to enable their operations to run fast, flexibly, and at the lowest possible cost.

Application OutsourcingAccenture offers a value driven approach for application outsourcing. We focus on reliability, value for money, and innovation to deliver measurable business impact. Whether our clients want to stabilize their environment and cut costs or ultimately move their business in a different direction, we help them achieve their goals by making the most out of industrialized delivery, continuous optimization, and IT driven business innovation.

Lowering application costs and improving stability: First, we help to stabilize the environment and reduce application costs, both from the standpoint of labor and total cost of ownership. We align IT service levels with business priorities, ensuring that we are serving IT and IT is serving the business. This can include identifying areas where a company faces skills shortages, and offering access to those critical skills. We help ensure a reliable transition to new applications and their ongoing management.

Enabling continuous improvement: Second, we help to improve and optimize operations. This helps reduce not only business IT operating costs but the cost of change and innovation moving forward. In turn, we can improve resource productivity, application quality and end user service levels. By helping our clients respond quickly to business application requests, we can help them achieve agility.

Fueling innovation: Third, we help our clients innovate and evolve their business. Having achieved the first two goals, we help clients establish and maintain a stable application environment, one that helps them move forward and capture competitive advantage more quickly. Better applications mean better information, which means improved decision making, increased revenues and higher shareholder value.

“We felt that with Accenture we could extend the partnership beyond the normal limits of what companies typically do. We definitely wanted to work not just as customer and a vendor. We wanted to work as two partners—very close cooperation, going very deep into each other’s areas of operations and really mixing it up a little bit.”

Pirkka Penttinen Metso Mining, Construction, & Technology

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Wherever our clients want to go and whatever their organization’s appetite for change our integrated, flexible, value-driven approach to applications delivers measurable, positive business impact

Reduce costs and stabilize environment through exceptionally reliable delivery

Increase value throughcontinuous optimization of operations

Drive innovations tomaterially improve the business

Value

Time

IT-driven business innovation

Application optimization

Industrialized delivery

Labor cost arbitrage

Benefits •DecreaselaborcostsandTCO

•Alignservicelevelswithbusinesspriorities

•Manageskillsshortagesandaccesstocritical capabilities

•Deliverreliabletransitionandongoingmanagement

Benefits •Reducebusinessoperatingandchangecosts

•Improveproductivity,qualityandend-user service levels

•Increaseresponsivenessandbusinessagility

Benefits •Freeupinvestmentstofocus on strategic initiatives

•Maintainstate-of-the-artapplicationenvironment

•Buildcompetitiveadvantage

•Improvedecisionmaking

•Increaserevenuesandshareholdervalue

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Leading biopharmaceutical company Accenture created a flexible and reliable data warehouse and business intelligence capability that enables quicker and more meaningful business decisions for increased competitiveness and higher business performance. The biopharma now benefits from reduced time required for ad hoc analysis and verification of source data—in fact, reductions of more than 90 percent.

Business Process Outsourcing (BPO)BPO has undergone huge changes over the last decade or so. For much of its history, BPO was geared to streamlining transactional processes to achieve cost savings. Today, as designed and implemented by Accenture, analytics play a vital role in BPO, along with innovative use of technology and the application of industry-specific knowledge.

Accenture is at the forefront of these shifts as we focus on delivering tangible business process outcomes that enable our clients to grow more predictably and profitably—outcomes that include improved working capital, decreased revenue leakage and increased speed to market. We apply insights gained from experience, industry knowledge and through the use of analytics, and we identify innovative ways to address business issues, often by leveraging emerging technologies. Just one way in which we offer far more than just transactions and incremental savings: we perform analytics on transactions so you can use these insights to predict potential scenarios and position your business for maximum success.

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OpportunitiesThese days, CIOs must make key decisions in every fundamental area of their infrastructure. The challenges are many: existing IT models are unsustainable in today’s business world. Cost pressures are not going away. And new competition, new markets and the online world all require IT to provide the organization with increasing flexibility, speed and agility.

So do CIOs keep building existing data centers or invest in moving some or all of their data center technologies to the cloud? What should they do about employees who want to use consumer devices such as iPads and smartphones for work? When should they upgrade to Windows 7? How does the network support the need for anywhere, anytime access to applications and systems from any device? How do they support a global 24/7 business with scarce IT resources? How are all these issues addressed from a green IT perspective? And what kind of governance model is needed to manage it all?

High-performing IT organizations are moving quickly to a more agile infrastructure by driving IT convergence across data centers, network and workplace environments, operating them securely, and exploiting innovative ways to improve productivity and increase business flexibility. By improving IT infrastructure and capabilities that affect people and processes across the organization, companies can also use IT to boost efficiency and productivity.

How Accenture can helpAccenture’s Infrastructure services help clients design, build and run an agile IT infrastructure that scales easily and is optimized to deliver operational efficiencies, improve employee and workplace performance, and meet dynamic business demands.

We apply infrastructure improvements across the workplace, network, data center, and operations, and we make resources available to manage and run the infrastructure on a managed or capacity services basis. We also help organizations to incorporate infrastructure technology trends and models such as virtualization, software-as-a-service (SaaS) or cloud computing into their businesses.

What we provideOur full set of capabilities covers infrastructure from end to end:

•Ourworkplace transformation services help organizations create flexible, efficient and highly responsive workplace environments that boost workforce productivity and collaboration, and also rein in IT costs and risks.

•Ourcomprehensiverangeofdata center transformation services helps clients reduce their IT complexity, improve scalability, and achieve significant gains in data center performance.

•Usingournetwork transformation services, clients can see rapid improvements in the performance of their critical applications, with less risk and stronger support for fundamental business needs.

•Ouroperations transformation services provide an on-going process of managing, monitoring and reporting on technology and the business services it impacts.

•OurInfrastructure outsourcing services provide continual end-to-end management of a range of IT infrastructure functions, as well as capacity services that can quickly augment clients’ existing IT capabilities.

Infrastructure

Standardized &Consolidated

Workplace

Network

Data Center

Operations

Reac

tive

Proa

ctiv

ePr

edic

tive

Integrated &Automated

Service Oriented

Proc

ess

Mat

urit

y

Infrastructure Operational Maturity

Capacity Services | Outsourced Services | Project Services | Cloud or On-Premise

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Major consumer goods distributorWe helped develop a comprehensive strategy for securing the company’s SAP environment. Accenture’s work fell into two categories: securing the whole infrastructure stack, and governance risk and compliance. Accenture and the company were able to develop and then execute a comprehensive strategy that helped to secure not only the enterprise system itself but also the business processes it enables.

Telecom Italia Accenture helped reduce the IT complexity by 40 percent by standardizing the infrastructure, simplifying storage and data center network architecture and systems, decommissioning obsolete equipment and reducing different equipment types and the skills required to manage them.

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SecurityOpportunitiesThe rapid trend toward cloud-based service models is just one reason why organizations must ensure that their information assets are secure wherever they exist. New trends such as mobility and social media are empowering employees and affiliates, enabling anywhere, anyhow, anytime communication and access, but these advances can make organizations more vulnerable to threats. And cyber-criminal activity is becoming ever more sophisticated—and adept.

How Accenture can helpWe address clients’ information security priorities regardless of location or function, always putting business value at the core of what we do. We go beyond the strategic security issues to determine how security measures will accelerate business objectives and reduce the associated costs. We also apply sophisticated analytics so that organizations can derive actionable insights from the wealth of available security data. We emphasize information protection no matter what system is being used. While most organizations typically focus on securing the IT perimeter, we know it’s more effective to secure the data or asset itself, wherever it travels and wherever it lives. Finally, we take the client from start to finish with an overarching vision of information security, a road map, and discrete, actionable steps to ensure that the client reaches the goal.

What we provideAt the center of our full spectrum of security capabilities are three solutions:

•Oursecurity and risk strategy services help clients to assess their security posture and risk tolerance, determine the appropriate level of security for various operations, and design a comprehensive strategy that supports the business goals.

•Ourapplication and infrastructure security services enable organizations to secure their business system components so they remain standards-compliant and agile enough to keep pace with changes in technology and business demands.

•Ouridentity and access management services implement processes and tools that centralize and streamline access within the enterprise. It also enhances identification and verification management to help our clients make the most of business opportunities.

Strategy | Assess | Design | Build | Deploy

Defending information, systems, critical infrastructures and key business processes

Enabling new business initiatives and innovation, improving use of information assets, ensuring compliance and resilience

Identity and Access Management

Security Strategy and Risk Services

Application and Infrastructure Security

End-to-End Delivery

Protection from Cyber Threats(Cyber Security)

Security as a Business Enabler(Enterprise Security)

Accenture Cloud

Legacy IT

Infrastructure as a Service

Platform as a Service

Software as a Service

Business Process as a Service

Cloud Centers of Excellence

Net

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Sale

sfor

ce.c

om

Wor

kday

vmW

are

Addi

tion

al P

artn

ers

Goo

gle

SAP

Ora

cle

Application Factories

Accenture Cloud Platform

Secu

rity

Stra

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Mic

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Industry-aligned business services

Amaz

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OpportunitiesCloud computing is a big idea that can revolutionize the way most companies, large and small, do business. The cloud’s potential to help your organization do things not just faster and cheaper but exponentially faster and cheaper, is exciting. Its promise to help you do things that previously were just not possible beckons even the skeptical. Yet, if not handled strategically, the cloud’s potential remains just that—potential. You need a collaborator; one that sees cloud’s possibilities for achieving high performance and marries them to a tailored practicality that suits your organization.

How Accenture can helpTheweddingoftheUK’sPrinceWilliamandKateMiddletonwasoneofthedecade’slargest public events. In just 4½ weeks, Accenture built the new Royal Wedding Website in collaboration with Google. This secure application, custom-built in Java and running in the cloud on the Google App Engine, had half a million hits within 24 hours of going live, and 1.2 million in the first week.

That’s just one way of saying that Accenture knows cloud. We already have more than one million seats in the cloud. We are extremely active with public cloud, fielding more certified salesforce.com professionals than any other services firm. We’re actively implementing Microsoft Office 365, Workday and Taleo. And we’re just as engaged on private cloud projects, working hand-in-glove with VMWare, SAP and other leading vendors.

What we provideSpecifically, we provide a full range of cloud services—from helping clients integrate cloud services into their overall IT strategies to migrating applications to cloud models and managing an integrated traditional and cloud IT environment. In fact, cloud is quickly becoming an integral part of what our clients want and what we deliver.

We help plan and implement a transition to a cloud model, offering reliability, lower risks, phased services, and competitive pricing. Our solid points of view on how cloud will impact specific industries help clients design the most appropriate roadmaps to new cloud services. As an experienced service integrator, we’ve built cloud factories with skilled, cost-effective resources, tools and methodologies to drive consistency across all areas of service and suppliers, giving our clients a single point of contact and accountability. And we invest heavily in building our skills, assets, capabilities, and network of affiliates to continue to help clients sort through the complexity of sourcing that cloud entails.

Cloud

Communications,Media & Tech

Financial Services Products Resources Health & Public Service

Cloud Consulting

Cloud Managed Services

Cloud Software Services

1

2

5

6

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Accenture BPaaS—Industry Specific BPaaS

Accenture Cloud Platform—Enterprise Ready Cloud Services

Accenture Software SaaS—Industry Specific SaaS

Cloud Strategy

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4

SaaS ImplementationFinance & Administration/ERP; Customer Relationship Management/Marketing; Human Capital Management; Supply Chain Management/Procurement; Collaboration & Content

Agile Application & Platform ServicesCloud Enabled Application Development; App Store; Custom Application Development/Migration; Cloud Integration; Data Management/Analytics

Agile InfrastructureService Desk/IT Service Management; Workplace as a Service; Private Cloud; Unified Communications; Hybrid Cloud/Service Integration; Disaster Recovery/Business Continuity Planning; Security

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Freeport-McMoRan Copper & GoldAccenture worked with multiple partners, including Cisco and NetApp, to create a private cloud architecture for their SAP systems to meet Freeport’s need for scalability, flexibility and manageability. By taking the opportunity to revise its operating model to leverage emerging technologies and trends, the company optimized its G&A processes.

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OpportunitiesSoftware is at the center of nearly every operation in today’s complex business environment. Getting the right system with the right functionality at the right cost is a key component to high performance. Yet many organizations are weighed down by cumbersome legacy systems ill equipped to address the rapidly changing needs of a dynamic marketplace while investing significant resources into ongoing maintenance.

How Accenture can helpAccenture helps clients address their software challenges through their dedicated software business—Accenture Software. Accenture Software develops and delivers proprietary, industry-focused applications and “third-party enhancers” that complement leading software products. Our portfolio spans multiple industries and business process areas with a strong focus on business outcomes. Each product is designed using industrialized global development capabilities and Accenture’s deep industry knowledge and understanding of High Performance Business processes.

What we provideOur products are focused on reducing total cost of ownership and time to market, improving customer experiences and increasing employee productivity. Combining these leading products with our industry, process, and technology expertise helps reduce implementation time and risk.

Products include software for banking, insurance, human capital management, freight and logistics, human services, and consumer goods and services.

Software

XL Insurance We helped XL Insurance transform its claims function with the world-wide roll-out of a new global claim system utilizing Accenture claim components.

P&C Insurance

Life Insurance Banking

Consumer Goods

Freight & Logistics

Human Services

Human Capital Mgt

Digital Services

Travel Services

Accenture Claim Components

Accenture Duck Creek

Accenture Insurance Data Migration Factory

Accenture Life Insurance Platform

Accenture Insurance Data Migration Factory

Alnova

Accenture Multi-channel Platform

Accenture Product & Fee Factory

Accenture CAS

Accenture Freight & Logistics Software

Accenture Public Service Platform

Accenture Audit & Compliance Tool

Accenture Clone & Test

Accenture Quick Document Builder

Accenture Video Solution

Accenture Fare Management Solution

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DigitalAccenture absolutely “gets” how the multitude of digital channels and supporting technologies are dramatically altering the ways companies interact with their customers. We help companies better understand who their customers are and how to improve their customer reach, their brand image and to better connect and serve their customers and partners with more relevant products, services and related content.

Our digital solutions support agile delivery of multi-channel solutions that typically involve web content management, eCommerce, analytics, and social/collaboration platforms. With our strategic insights and robust set of services, we can help your company match the right solution to your enterprise’s needs.

Strategy

Services

Technology

Enterprise Social BusinessComprehensive framework, Full integration, Assessments, Recommendations, Benchmarking

Listening Grid ServicesEngagement framework, individual tracking, Research, Internal audit, Issue ticketing

Business/Product LevelComprehensive framework, Agency integration, Assessments, Recommendations

GovernanceAppropriate modeling, Engagement type, Response guidelines/flowchart, Org structure

Solution DeliveryStrategy execution, Solution implementation, Systems integration, Measurement

Executive Steering/AdvisoryOngoing advisory position, Evaluate initiatives, Make recommendations on strategy, solutions

EducationChange management, cultural assessments, industry/product/strategy education—all levels

Ongoing ManagementLong term commitment to manage aspects of or overall strategy implementation

On-BoardInternal social platforms, Components: blogs, forums, wikis, monitoring, etc. Evaluators

Analytics/DashboardsData management, Reporting, Sentiment analysis, Business dashboards

Off-BoardSocial networks (Facebook, Baidu, Orkut, RenRen, more), Vendor mgmt, App Dev

Platform IntegrationAIDP journey management, CRM, Active Directory, Mobile, Logistics, Intranet

In industry after industry, Accenture helps clients use mobility to run their businesses more efficiently so they can focus on improving connections with their work force and with customers. We know that more and more business leaders are keen to run their businesses remotely, accessing information via their smartphones and tablets and using those devices to convey decisions and to work collaboratively with their colleagues wherever they are.

Our extensive work in nearly every industry informs our in-depth understanding of how businesses can achieve growth through mobility. Our service offerings include:

•Mobility Consulting: Helps clients develop mobility strategies, mobility business and technology plans, and design mobility solutions

•Mobility Software Services—Applications: Custom, packaged and hosted client, client/server and cloud-based solutions

•Mobility Software Services—Devices and Platforms: Advanced embedded software engineering, device tuning, testing, certification, diagnosis and resolution of errors

•Mobility Managed Services: Managed-service platform for clients to launch and scale vertical mobile offerings quickly on a variable cost, transaction model basis

•Mobility Business Integration Services: Large scale, integrated solutions utilizing the full complement of Accenture Mobility Services

MobilityeBay Classifieds Accenture developed the Android- and iPhone-based applications for mobile retail, integrating location-based services, support for multiple resolutions, and integration of social networking sites such as Facebook and Twitter with eBay’s classified applications.

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Mobility Business Integration Services

Comm., Media & Tech.

Health & Public Service

Financial Services

Products Resources

Business Process OutsourcingEnable and Operate

Management ConsultingBusiness, Technology and Network

TechnologyApplications, Devices, Platforms

Shrinking market share

Pricingpressures

Customer defection

Fragmentation and complexity

Inefficient operations

Aged platforms and systems

Employee engagement

Fraud & non-compliance

Expanding market share

Enhanced cost and cash advantage

Customer loyalty

Speed-to-insights

Operational excellence

Leading edge platforms and systems

Winning the war for talent

Reduced risk and fraud

What?Gaining insights from enormous amounts of diverse data.

How?We combine technical and business expertise to unlock the value from big data using advanced analytics platforms, open source technologies and a strong alliances network.

What?Driving insights discovery through the right combination of quantitative techniques, analytical talent and new technologies.

How?Our global network of analytics experts apply a broad spectrum of analytics-based assets and market-tested approaches to find and create opportunities for significant impact.

What?Generating actionable insights to drive improved customer acquisition, retention and capital efficiency.

How?We have a highly relevant portfolio of issue-based industry and function solutions to drive insight driven business outcomes.

What?This is the moment of truth – making the leap to adoption as insights are integrated into our decisions and processes.

How?Our analytics experts deploy new programs, tools and processes, turning insights into actions and driving outcomes at scale.

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AnalyticsAccenture improves the effectiveness of our clients’ strategic, operational and tactical decision-making by helping them turn information into insights, insights into actions, and actions into outcomes. We do this by driving technology-enabled business insights and creating a ‘collaborative decision making environment’ that embraces social networking, cloud, mobility, and big data as well as legacy environments.

The design, build and operation of the underpinning information strategy, architecture and governance are what enable a ‘single source of the truth’ for all data wherever it resides. And we make sure that we equip clients with the skills and capabilities to effectively analyze their data and to deliver the intelligence and insights that enable smarter decision-making, actions and outcomes over the long haul.

Global delivery that supports you wherever you are

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The numbers speak for themselves: More than 170,000 professionals in our Global Delivery Network, all of whom are specialized by technology and most of whom are aligned by industry sector. But it’s not just about geographic resources and reach—it’s also about having the right mix of strategically selected locations—whether it’sBratislavaorBucharest,KolkataorMontreal. It’s also about having the very best people for the job. Across every client conversation, every project, every location, we bring professionals with an enormous range of industry, business process and technology skills—and with exceptionally positive attitudes and demonstrated commitment. We never stop investing in our people: Last year, we spent $850 million on training and professional development—an average of 53 hours per person.

Collectively, those professionals demonstrate deep industry, functional and technology expertise.

Industry is at our core. We serve across more than 40 industries spanning communications, media and technology, financial services, health and public service, products, and resources. Our track record of teaming with hundreds of companies within a sector at scale enables us to create new, industry-specific services and technologies that meet their unique business needs.

Excellence in global delivery also involves seriously industrialized capabilities. Ask any athlete: When you perform the same task over and over, you become exceptionally proficient at it. That’s how Accenture approaches delivery. We push incessantly for consistency and quality. Our proven tools, automation, reusable assets, shared services, and process optimizations generate extraordinary increases in productivity and quality. Our unwavering commitment to continuous improvement enables Accenture to deliver with pace and certainty and with higher levels of precision and predictability.

“Accenture stood out as number one because they seemed to be a very good fit for our company. They seemed to have the right personality and the right expertise and we got a real feeling of confidence in using Accenture. They obviously had the experience that we were looking for; they were able to bring the right resources to the table and stood by us shoulder to shoulder throughout the entire project.”

Michael Molinaro NBCUniversal

Atlanta

PittsburghToronto

Ottawa Montreal

Wilmington

HoustonSan Antonio

Charlotte

Austin

Mexico City

MonterreyTampa

Cincinnati

Cayuse (Pendleton)

Argentina (3)

Costa Rica

Brazil (6)

Nantes

Spain (7) Italy (4)

Bucharest

Tver

Izmir

Riga

Warsaw

BratislavaLodz

PragueKronberg

HofLondon

Warwick

Newcastle

Netherlands (2)

Lisbon

Chengdu

Guangzhou

Manila

Cebu

Shanghai

Kuala Lumpur

Dalian

Busan

Kolkata

Delhi

PuneHyderabad

ChennaiBangalore

Mumbai

Mauritius

Casablanca

Centurion

BPO Delivery Center Locations not exhaustive; (#) indicates centers in more than one city

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We’ve got the numbers to prove it. Accenture’s productivity is in the top 35 percent for application development.1 For application management, Accenture outperformed the industry by 4 percent in adherence to schedule and budget for small-scale enhancements, meets service level agreements 10 percent more often, performs 9 percent faster in response and resolution time, and delivers incidents 8 percent more reliably.2

Our commitment to bringing our best people and best performance to our clients can be seen in the range of Accenture’s industry-wide external certifications. These include:

•PeopleCapabilityMaturityModel (People CMM®)

•CapabilityMaturityModelIntegration(CMMI®)

•BS25999

•ISO®14001

•ISO®27001

•OHSAS18001

•ISO®20000

•SSAE16/ISAE3402

Put together all of Accenture’s world-class delivery capabilities and it’s plain to see that we are committed to delivering on our promises. We have everything needed to deliver reliable, cost-effective and consistently high-quality services that generate measurable business value and provide the same client experience anywhere in the world.

1 Based on a study by external benchmarking organization QSM®, which looked across 350 companies.2 Evaluated by Software Productivity Research, which assessed more than 17,000 development and application management engagements.

World-class delivery capabilities that generate easurable business value and provide the same high quality client experience anywhere in the world.

Network of alliances that amplifies our impact on your performanceAccenture works with technology software and hardware providers of all types, from the largest providers such as SAP, Oracle and Microsoft to providers such as salesforce.com, NetApp and VMware. In fact, we’ve got the industry’s widest range of alliances with top technology providers. Here’s a quick take on our alliances:

•We’reSAP’slargestintegrationpartnerby far

•Together,AccentureandAvanadehavethe largest aggregation of Microsoft-skilled resources anywhere

•We’rethelargestMicrosoftOffice365channel partner—not only resell but implementing solutions

•AccentureisthefirstmemberoftheOracle Partner Network to achieve Diamond Status—the highest status achievable

•We’reMicrosoft’spreferredimplementationpartner for Windows Azure

•Thefast-growingAccenture&CiscoBusiness Group integrates network, computing and virtualization technologies

•WeareGoogle’sonlyglobalSIpartneracross its consumer and enterprise businesses

•Accentureistheworld’sleadingimplementer of salesforce.com

That’s all about us. Now here’s what it means for you. Because we know our partners and their technologies inside-out, we recommend the solutions that work best for our clients. We are fiercely agnostic about technology but we have very clear viewpoints about what is most appropriate for every client’s particular challenge.

Our ecosystem of working relationships magnifies our capabilities, mitigates project risk and speeds procurement and vendor evaluation. It also gives us many opportunities to convene our partners to share best ideas—with the goal of driving new benefits for clients in future.

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Innovation that’s practical— and propels growth

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Put simply, Accenture knows exactly why innovation matters. Our emphasis is always on the practical; that’s why we continually evaluate new technology waves and pragmatically integrate them into the broader technology strategy—transforming the core—to improve efficiency, cut costs, redefine business models, and enable IT to drive business growth.

It’s always been that way with us. We have a long history of applying innovation to our clients’ challenges; it’s part of our culture and it’s central to the way we work with clients, day in and day out. For example, through workshops at Accenture’s Technology Labs—our R&D organization whose fresh insights bring clients the benefits of the most promising emerging technologies—and in our Industry Centers of Excellence, we collaborate closely with clients to spark new ideas and arrive at unique solutions that match their needs precisely, practically—and very promptly.

Our view of innovation is by no means limited to emerging tech trends. We also continuously explore and invest in new ways to deliver the right solutions to clients. Just one example: Our one-to-many delivery model enables multiple clients to receive standard services through a shared pool of specialized resources and management, which means more scalable capability, faster speed to market, and less time needed to ramp up application outsourcing.

That’s not all. We think in terms of collaborative innovation—teaming up with our alliance partners to create new solutions and also co-innovating with our clients. Case in point: We’re working with Australian telecommunications provider Telstra to develop cloud computing solutions for customers in Australia and New Zealand.

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Copyright © 2013 Accenture All rights reserved.

Accenture, its Logo, and High Performance Delivered are trademarks of Accenture.

For more information, please go to www.accenture.com.

About AccentureAccenture is a global management consulting, technology services and outsourcing company, with approximately 261,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$27.9 billion for the fiscal year ended Aug. 31, 2012. Its home page is www.accenture.com.