accenture

Accenture plc

Company Profile

Publication Date: 30 Jun 2011

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Accenture plc

TABLE OF CONTENTS

Company Overview..............................................................................................4

Key Facts...............................................................................................................4

Business Description...........................................................................................5

History.................................................................................................................10

Key Employees...................................................................................................18

Key Employee Biographies................................................................................20

Major Products and Services............................................................................29

Revenue Analysis...............................................................................................31

SWOT Analysis...................................................................................................33

Top Competitors.................................................................................................41

Company View.....................................................................................................42

Locations and Subsidiaries...............................................................................45


Accenture plcTABLE OF CONTENTS

COMPANY OVERVIEW

Accenture (or “the company”) is a global management consulting, technology services and outsourcingcompany. The company has experience, capabilities across most of the industries and businessfunctions. Its business is structured around five operating groups, which together comprise 19 industrygroups. Accenture provides services to its customers through a global delivery network of over 50centers. It mainly operates in Americas and Europe, Middle East and Africa (EMEA). The companyis headquartered in Dublin, Ireland and employs 204,000 people.

The company recorded revenues of $21,550.6 million during the financial year ended August 2010(FY2010), a decrease of 0.1% over 2009. The operating profit of the company was $2,914.8 millionin FY2010, an increase of 10.2% over 2009. Its net profit was $1,780.7 million in FY2010, an increaseof 12% over 2009.

KEY FACTS

Accenture plcHead Office1 Grand Canal SquareGrand Canal HarbourDublin 2IRL

353 1 646 2000Phone

353 1 646 2020Fax

http://www.accenture.comWeb Address

21,550.6Revenue / turnover(USD Mn)

AugustFinancial Year End

204,000Employees

ACNNew York Ticker


Accenture plcCompany Overview

BUSINESS DESCRIPTION

Accenture (or “the company”) is one of the leading providers of management consulting, technologyservices and outsourcing services in the world. The company provides services to its customersthrough a global delivery network of over 50 centers. It has offices and operations in more than 200cities in 53 countries.

The company's business is structured around five operating groups, which together comprise 19industry groups. For financial reporting purposes, the company's operating groups are consideredas reportable segments.The five operating groups of the company include products, communicationsand high tech, financial services, resources, and health and public service.

The products operating group comprises air freight and travel services; automotive; consumer goodsand services; industrial equipment; infrastructure and transportation services; life sciences; and retailindustry groups.

The air freight and travel services industry group serves airlines, freight and logistics companiesacross all modes of transport, and travel services companies, including hotels, tour operators, rentalcar companies and cruise operators. Accenture helps its clients in developing and implementingnetworks, integrating supply chains, developing procurement strategies, and building improvedcustomer-relationship-management (CRM) capabilities. The company also offers industry-specificsolutions, such as Navitaire for the airline industry and a proprietary shipment-management solutionfor the freight and logistics industry.

The automotive industry group works with auto manufacturers, dealers, retailers and service providers.It enables clients to develop and implement solutions focused on product development andcommercialization, customer service and retention, channel strategy and management, branding,buyer-driven business models, cost reduction, CRM and integrated supplier partnerships.

The consumer goods and services industry group provides services to food and beverage, alcoholicbeverage, household goods and personal care, tobacco and fashion/apparel manufacturers andagribusiness and consumer health companies around the world. Its service offerings address clients’large-scale enterprise resource planning (ERP) strategy and implementation, sales and marketingtransformation, working-capital productivity improvement and supply chain collaboration. The groupalso helps clients in building operating models that facilitate processes focused on improved outcomesfor users, employees, customers and suppliers.

The industrial equipment industry group serves the industrial and electrical equipment, automotivesupplier, consumer durable and heavy equipment industries. It enables the clients to increaseoperating and supply chain efficiencies by improving processes and leveraging technology. Thegroup also helps clients in generating value from strategic mergers and acquisitions. In addition, theindustrial equipment industry group develops and deploys solutions in the areas of cloud computing,


Accenture plcBusiness Description

channel management, collaborative product design, remote field maintenance, enterprise applicationintegration and outsourcing.

The infrastructure and transportation services industry group offers service to companies in theconstruction, infrastructure-management (ports, airports, seaports and road-tolling facilities) andmass-transportation industries. It offers solutions to improve clients’ information technology (IT) andCRM, network efficiency, supply chain integration, develop procurement and electronic businessmarketplace strategies, and in managing maintenance, repair and overhaul processes and expenses.The group also provides transport-infrastructure (railroad, airport, and seaport) and urban-infrastructureservices, including project management, fare management and transport operations services.

The life sciences industry group works with pharmaceutical, biotechnology, medical products andother companies across the life-sciences value chain and provides services, including large-scalebusiness and technology transformation, targeted business performance improvement, andpost-merger integration. It focuses primarily on research and development (R&D), supply chain,manufacturing, marketing and sales, and select back-office functions. The life sciences industrygroup also operates life sciences-specific business process and IT outsourcing services across allgeographies in the global industry.

The retail industry group serves a range of retailers and distributors, including supermarkets,department stores, specialty premium retailers and large mass-merchandise discounters. Its serviceofferings address new ways of reaching the retail trade and consumers through precision marketing;maximize brand synergies and cost reductions in mergers and acquisitions; improve supply chainefficiencies through collaborative commerce business models; and enhance the efficiency of internaloperations.

The communications and high tech operating group provides management consulting, technology,systems integration and outsourcing services and solutions to the communications, electronics andhigh tech, media and entertainment industries.

The communications industry group serves many of the world’s leading wireline, wireless, cable andsatellite communications and service providers. It provides a range of services that enable clients’to increase margins, improve asset utilization, improve customer retention, increase revenues,reduce overall costs and speed up sales cycles. The group also offers a solutions portfolio thataddresses major business and operational issues related to sales and service channels, new productinnovation, network functions, corporate functions and IT.

The electronics and high tech industry group provides services to communications technology,consumer technology, enterprise technology, semiconductor, software and aerospace/defensesegments. It offers services in areas, including strategy, engineering services, enterprise resourcemanagement, CRM, embedded software solutions, sales transformation, supply chain management,embedded software development, human performance, and merger/acquisition activities, includingpost-merger integration.The group also provides solutions that address the business and operationalchallenges, such as new product innovation and development, customer service and support, salesand marketing, and global sales and operations effectiveness.



The media and entertainment industry group serves the broadcast, entertainment (television, musicand movie), print, publishing and portal industries. It offers a range of services, including digitalmarketing, performance advertising, digital rights management, and digital content and mediatechnologies to enable clients in managing, accessing, distributing and protecting content acrossmultiple platforms and devices.The group also provides additional turn-key solutions through OriginDigital and Digiplug, specialized Accenture units that enable content owners and distributors adaptbusiness processes and systems to enable digital monetization.

The financial services operating group includes banking, capital markets, and insurance industrygroups. The banking industry group helps retail and commercial banks and diversified financialenterprises in developing and executing strategies to target, acquire and retain customers; expandingproduct and service offerings; managing risk; complying with new regulatory initiatives; supportingintegration related to mergers and acquisitions; and leveraging new technologies and distributionchannels.

The capital markets industry group enables investment banks, broker/dealers, asset-managementfirms, depositories, exchanges and clearing and settlement organizations in developing andimplementing trading, asset-management and market-information-management systems and solutions.

The insurance industry group helps property and casualty insurers, life insurers, reinsurance firmsand insurance brokers in improving business processes, modernizing their technologies and improvingthe quality and consistency of risk selection decisions. It offers claims management solutions,insurance policy administration technology solutions, and a variety of outsourcing solutions.

The resources operating group serves the chemicals, energy, forest products, metals and mining,utilities and related industries. The chemicals industry group works with a range of cross-section ofindustry segments, including petrochemicals, specialty chemicals, polymers and plastics, gases andagricultural chemical companies, among others.The group enables chemical companies to developand implement new business strategies, redesign business processes, manage complex changeinitiatives, and integrate processes and technologies to achieve improved performance.

The energy industry group serves a range of companies in the oil and gas industry, includingupstream, downstream, oil services and clean-energy companies. Its primary areas of focus includehelping clients optimize production, manage their hydrocarbon and non-hydrocarbon supply chains,streamline marketing operations and realize the full potential of third-party enterprise-wide technologysolutions. In addition, the group’s multi-client outsourcing centers allow clients to increase operationalefficiencies and exploit cross-industry synergies.

The natural resources industry group serves the metals, mining, forest products and building materialsindustries. It enables clients, including mining companies in the coal, iron ore, copper and preciousmetals sectors; steel and aluminum producers; and lumber, pulp, papermaking, converting andpackaging companies, to develop and implement new business strategies, redesign businessprocesses, manage complex change initiatives, and integrate processes and technologies to achieveimproved performance.



The utilities industry group works with electric, gas and water utilities around the world. It offers CRM,workforce enablement, smart-grid development, supply chain optimization, and trading and riskmanagement solutions. The group also provides a range of outsourced customer-care services toutilities and retail energy companies in North America.

The health and public service operating group comprises health and public service industry groups.Through the company’s Connected Health initiative, the health industry group works with healthcareproviders, government health departments, policy-making authorities/regulators, managed careorganizations, health insurers and other industry-related organizations to improve the quality,accessibility and affordability of healthcare. The group’s primary offerings address a range of areas,including electronic health records and health information exchanges; back-office services forhospitals and health plans; sales and marketing; core administration services; health managementservices; claims excellence/cost containment; and corporate functions, including human resources,finance, procurement and IT.

The public service industry group provides services designed to enable public service entities inincreasing the efficiency of their operations, improving service delivery to citizens, and reducing theiroverall costs to address significant budget deficits.The group works primarily with defense, revenue,human services, health, postal, and justice and public-safety authorities or agencies. Its clientsgenerally include national, state or local-level government organizations, as well as pan-geographicorganizations.

Accenture’s offerings fall under three growth platforms: management consulting, technology andbusiness process outsourcing (BPO). The management consulting growth platform works closelywith the professionals in the company’s operating groups and the other growth platforms. It isresponsible for the development and delivery of the company’s strategic, operational, functional,industry, process and change consulting capabilities. This growth platform comprises CRM, financeand performance management, process and innovation performance, risk management, strategy,supply chain management, and talent and organization performance.

The technology growth platform includes three service areas: systems integration consulting,technology consulting, and IT outsourcing. The company’s major systems integration consultingservices and solutions include enterprise solutions and ERP, industry and functional solutions,information management services, cloud computing, custom solutions, software-as-a-service (SaaS),mobility solutions, and Microsoft solutions.

Accenture offers technology consulting services and solutions, including IT strategy andtransformation, enterprise architecture, infrastructure consulting, IT security consulting, applicationportfolio optimization and renewal, digital solutions, research and development, and Microsoftsolutions.The company’s IT outsourcing solutions include application outsourcing and infrastructureoutsourcing.

Through BPO growth platform, Accenture offers clients across all industries a variety of BPO servicesfor specific business functions and/or processes, including finance and accounting, human resources,



learning, procurement and customer contact, among others. The company also offers specializedBPO services tailored to clients in specific industries.



HISTORY

Accenture was formally established as a separate stand-alone business unit (Andersen Consulting)in 1989 after a restructuring of the Andersen Worldwide Organization. Andersen Consulting beganwork on one of its first major outsourcing assignments in 1991. This assignment involved managingBP Exploration's accounting, finance and support functions from a special center in Aberdeen,Scotland. In 1994, Andersen Consulting established research and development (R&D) centers inPalo Alto, the US and Sophia Antipolis, France.

Until 2000, Andersen Consulting had contractual relationships with Andersen Worldwide and ArthurAndersen, an accounting firm. Arbitration proceedings between Andersen Consulting, and AndersenWorldwide and Arthur Andersen were completed in 2000. Subsequently, the company was separatedfrom Andersen Worldwide and Arthur Andersen. Arbitration proceeding was the result of a paymentsdispute between Andersen Consulting and Arthur Andersen. As part of the separation process, thename of the company was changed to Accenture, effective from the start of year 2001, and it wasfollowed by a major branding exercise. Subsequently, Accenture also became a public companyand its stock was listed on the New York Stock Exchange in 2001. Later in the year, it acquiredEpylon, a provider of hosted e-procurement solutions for government and education institutions in2001. In 2003, Accenture and Microsoft jointly developed a new set of web enabled solutions builton the latter's technologies to support cross-functional communication business operations for serviceproviders.

In 2003, Accenture signed a contract to strengthen its outsourcing and information technology (IT)services capabilities by acquiring key assets of Systor, a Swiss IT services firm. Accenture andAspen Technology jointly developed software aimed at helping chemical companies and petroleumrefiners collect and analyze manufacturing and supply chain data in 2003.

The company secured a five-year contract valued at $10 billion in 2004 to help the US Departmentof Homeland Security build a virtual border. In the same year, Accenture acquired Nomos Sistema,an Italy-based provider of life insurance administration and product management software systems.It completed the acquisition of Capgemini's North American Health practice in 2005, expanding thecompany's range of services to public and private sector health and life sciences organizations.

During the same year, Navitaire, a wholly owned subsidiary of Accenture, expanded its hostedtechnology solutions for airlines with the acquisition of Forte Solutions' key assets, including airlinecustomer contracts. Later in the same year, Accenture was awarded a contract to help the US Mintimprove its business systems and processes. The contract was worth $87 million over five years.Also in 2005, the company acquired Media Audits, a leader in the measurement of return onadvertising investment.

In 2006, Accenture signed a seven-year business process outsourcing (BPO) contract to provideUnilever with a broad range of human resources services from recruitment to payroll processing andperformance management in 100 countries. In the same year, the company acquired assets of


Accenture plcHistory

Savista, expanding its range of bundled, back-office BPO capabilities; Pecaso, a IT firm specializingin SAP human capital management consulting and integration services for multinational corporationsand governments; Hagberg Consulting Group, a strategic consulting company specializing in theassessment of organizational culture and its alignment with corporate strategy; Random WalkComputing, a technology consulting firm; Advantium, an international post audit firm; and NaviSys,a privately held company specializing in software solutions for the North American life insuranceindustry. Subsequently, Accenture opened a research and development technology laboratory inBangalore (India).

In the same year, Accenture agreed to transfer responsibility for the delivery of its obligations withinthe UK National Health Service's National Program for IT to CSC. Accenture retained responsibilityfor delivering picture archiving and communication systems. Towards the end of 2006, Accenture,Atos Origin, Getronics and KPN secured a seven-year contract with ING to jointly supply workplaceservices for 53,000 ING employees in Europe.

Accenture signed a 10-year, $100 million BPO agreement with AIG Europe in 2007. In the sameyear, the company opened second Czech delivery center in Brno, which focuses on applicationoutsourcing for European clients. Subsequently, Accenture completed a series of acquisitions,including Digiplug SAS, a Paris-based company providing outsourced mobile-content repurposingand distribution services to the music and communications industries; Mediasenz, an Australian-basedmedia auditor; George Group, a privately held firm specialized in process improvement; H.B. Maynard,a private consulting, software, and training firm; Corliant, a privately held technology consulting firmproviding deployment and support services for advanced internet protocol (IP) networks; and MAXIMSystems, an employee-owned defense consulting firm that provides advanced engineering andtechnical services in the areas of command and control, multi-level security and satellitecommunications.

During the same year, the company announced plans to expand its management consultingcapabilities in India to serve clients globally and support its clients in the domestic market. As partof the plan, Accenture opened a Management Consulting Center of Excellence in Gurgaon, Indiaand also announced plans to open management consulting centers in Bangalore, Mumbai andChennai cities of India to serve growing domestic business and the company's global clients.

Accenture acquired Gestalt, a privately held defense consulting firm based in Camden, New Jersey,that provides mission-support services to the US Department of Defense in 2008. In the same year,the company expanded its digital media and entertainment capabilities with the introduction ofcopyright and royalty administration services. Subsequently, Accenture expanded its operations inCanada with the opening of a new delivery center in Mississauga.The company acquired MemetricsHoldings and Maxamine in 2008. The acquisitions expanded its digital marketing sciences servicescapabilities.

In 2008, Eisai and Accenture Japan signed global outsourcing agreement under which Accenturewould provide Eisai with clinical data management services through its delivery center in Chennai,Tamil Nadu, India. In the same year, Accenture selected to provide the next-generation digital supplychain for the international division of Universal Music Group, the world's largest music company.



Later in 2008, Accenture and Sun Microsystems introduced a new technology solution, AccentureSmart Identity Solution, for businesses and governments to protect their information systems fromgrowing security threats. Subsequently, Accenture strengthened its systems integration andoutsourcing capabilities for European clients with the integration of its delivery center in Casablanca,Moroccan into its global delivery network. In 2008, Accenture completed the acquisition of SOPIA,a privately held, Tokyo-based consulting and IT solutions company specializing in Oracle systemsintegration. Also, the company continued to expand its global delivery center network by opening adelivery center in Monterrey, Mexico to strength its systems integration and outsourcing capabilitiesfor clients in North America.

In the same year, Accenture acquired the business of AddVal Technology, a privately owned providerof end-to-end shipment-management products and services to global freight-management andairline-cargo companies. Subsequently, the company was part of the Lockheed Martin team to whichthe Federal Bureau of Investigation awarded a 10-year contract worth potentially $1 billion to developand implement the FBI's Criminal Justice Information Services (CJIS) Division's next generationidentification (NGI) program, an enhanced identification system utilizing biometric technology. In thesame year, the company acquired ATAN, a privately held provider of industrial IT and automationsolutions based in Belo Horizonte, Brazil.

Later, in the same year, the company expanded its global delivery network by opening the Accenturedelivery center in Noida in the National Capital Region of Delhi, India. Accenture and SAP introducedan enhanced offering, in 2008, that combines Accenture's industry expertise and business processknowledge with the innovative SAP Trade Promotion Management application. In the same year,the company entered in to a 10-year, $550 million agreement with Bristol-Myers Squibb to providea range of finance and accounting and application development and maintenance services.

In 2009, Accenture established a global mobility business, Accenture Mobility Operated Services,which offers a mobile services store that includes the design, delivery and management of a broadportfolio of vertical mobility applications using Accenture's software platform for mobile applications.In the same year, the company and Cisco introduced four new solutions, based on Cisco's datacenter platform, the Unified Computing System, that are designed to help large enterprises improvethe scalability and reduce the total cost of their IT architectures. Subsequently, Accenture formedthe Accenture Intelligent City Network bringing together utilities and city authorities around the worldwho are committed to deploying smart electric grids.The company also signed a two-year, agreementwith Banco Santander to support the bank's global operations.

During the same year, the company opened a Management Consulting Innovation Center inSingapore. The company signed a five-year IT outsourcing agreement with Scripps NetworksInteractive, a developer of lifestyle-oriented content for television and the internet, to provide a rangeof IT services, in 2009. The company also signed a five-year application outsourcing contract withBMW Group, one of the world's foremost car manufacturers, to consolidate its IT processes.Subsequently, The European Space Agency awarded Accenture a four-and-a-half year technologyservices and application outsourcing contract to support the agency's Financial Management Reformprogram.



In 2009, Accenture introduced an enhanced version of Alnova Financial Solutions, its core bankingplatform. In the same year, the company signed a five-year application co-sourcing contract withBritish American Tobacco to help the company improve the design, development and implementationof information technology solutions for its business operations. Subsequently, Accenture and Oracleexpanded their global network of development centers with the opening of the Accenture InnovationCenters for Oracle in Tokyo and in Istanbul.

The company completed the change in its place of incorporation to Ireland from Bermuda in 2009.During the same year, Accenture launched the Accenture Innovation Center for Health in responseto the growing global demand for insights into and strategies to confront the top health issues andchallenges affecting citizens worldwide. Subsequently, Accenture completed acquisition of theprofessional services unit of Nokia. In the same year, the company and Nokia Siemens Networkssigned three-year IT application management services agreement. Later, in the same year, Accentureand Adchemy, the provider of audience relationship management (ARM), formed a global alliance2009 to help large companies and their agency partners build more effective digital experiences withtheir customers. At the end of 2009, the company launched a service-based technology platform tohelp public agencies manage a range of citizen services in an integrated manner to lower technologyand management costs and improve service delivery.

In January 2010, Accenture and NetHope, with funding from the Rockefeller Foundation, launchedthe first global IT help desk for international non-government organizations (NGOs). In the samemonth, Accenture expanded its global network of industry solution centers with the opening of theAccenture Innovation Center for Automotive and Industrial Manufacturing in Detroit. Subsequently,the company and Oracle agreed to jointly develop integrated software packages to address thegrowing needs of social service agencies for technology solutions to handle rising workloads.

The company launched a global risk management consulting service line to help companies betteridentify, manage and mitigate risks and make greater strategic use of risk data and information tosupport their decision-making processes in February 2010. In the same month, Accenture acquiredRiskControl, a privately held risk consulting company based in Rio de Janeiro, to complement andexpand its risk service offerings in the growing Brazilian market. Subsequently, Accenture and SASplan to expand their strategic relationship by jointly developing, implementing and managingnext-generation predictive analytics solutions. Also, the company received a five-year IT andapplication management contract from ITV. In the same month, Delhaize Belgium awarded Accenturea multi-year contract to support the implementation of an integrated supply chain ERP platform.

In March 2010, Accenture opened a threat analysis center in San Antonio, Texas, in response togrowing demand for data-centric security services. In the same month, the company as part ofagreement AT&T gained access to AT&T Business Exchange, a feature of the AT&T TelepresenceSolution that allows multiple companies in different locations to connect to one another using CiscoTelepresence, a video conferencing technology. Subsequently, the company introduced a newmobile financial transaction software solution for telecommunications service providers and largebanks. Later, in the same month, Accenture launched the Accenture Intelligent Network DataEnterprise, a data management platform to help utilities design, deploy and manage smart grids.



The company introduced Over-The-Top TV (OTT TV) solution that helps video service providers inproviding a unified customer experience across devices and platforms and gives consumers morechoice and control in their digital homes in April 2010. Subsequently, Accenture and Hanwha S&Csigned an eight-year collaboration agreement to jointly market IT solutions and services to insurers,securities firms and banks in South Korea.The two companies also signed an eight-year agreementto jointly provide application management services to Hanwha Group’s financial services affiliates.

In the following month, Anadolu Sigorta, the leading Turkish property and casualty (P&C) insurer,selected Accenture’s claims solution to support its transformation program. In the same month, thecompany launched newly enhanced claims and policy administration solutions designed to enhanceP&C and life insurers’ process automation and multi-channel distribution integration.

The US Department of the Navy awarded Accenture an indefinite delivery/indefinite quantity (IDIQ)contract to provide financial management services to support the Navy’s Office of Financial Operationsin its implementation of the department’s Financial Improvement Program (FIP) in June 2010. In thesame month, the company acquired assets from CadenceQuest, a privately-held Arlington,Virginia-based company specializing in customer data and analytics for retailers. Also, the companyintroduced two new solutions designed to help Japanese companies comply with InternationalFinancial Reporting Standards (IFRS) as they convert from the Japanese J-GAAP accountingrequirements to IFRS.

In July 2010, Accenture signed a five-year BPO contract with Statoil, an international energy companywith operations in 40 countries, to manage the company’s accounts payables processes. In thesame month, the company acquired Acceria, a privately held company based in France thatspecializes in providing business processes and methodologies dedicated to the after-sales operationsof industrial companies. Subsequently, The Taxation and Customs Union Directorate General (DGTAXUD) awarded Accenture an IT systems management and development contract worth E49.3million ($65.5 million) to support the European Commission’s CUST-DEV2 program, which is designedto introduce a harmonized, centralized and paperless customs system (eCustoms) across the EUby 2013. Also, in the same month, Unique Identification Authority of India (UIDAI) awarded a contractto the company to implement the core biometric identification system in support of the “Aadhaar”program.

The Singapore Ministry of Health awarded Accenture a contract to implement the National ElectronicHealth Record (NEHR) system in August 2010. In the same month, Wizz Air, Central and EasternEurope’s largest low cost airline, renewed its agreement with Navitaire, a wholly owned subsidiaryof Accenture, for its distribution, reservation, and departure control services to support its high-growthbusiness plans over the next 10 years. Subsequently, Educational Testing Service (ETS), the leadingprovider of education assessments and psychometric research, awarded the company a seven-year,$160 million contract extension to continue managing its supply chain, under a BPO agreement.

In the following month, Accenture and Stanford Hospital & Clinics agreed to work on a seven-year,connected health technology initiative to improve patient care and operational efficiency. In September2010, the company awarded a four-year, $73 million contract, by the US Defense Logistics Agency(DLA) to integrate DLA’s energy supply chain into its enterprise business system (EBS) program.



In the same month, Baltimore Gas and Electric (BGE), a subsidiary of Constellation Energy, partneredwith Accenture and Oracle to implement a smart meter network for its 1.2 million customers.

The company introduced large scale biometric identity matching solution for public service agenciesin October 2010. Also, the US Social Security Administration (SSA) selected the company as a primecontractor under the Information Technology Support Services Contract (ITSSC) that will be usedto acquire a range of IT systems development and modernization services.The value of Accenture'sshare of the contract is estimated at $700 million. In the same month, Takeda Pharmaceuticalsawarded Accenture a multi-year application and infrastructure outsourcing contract. Subsequently,the company signed an extension to its application outsourcing, systems integration and managementconsulting agreement with RSA for an additional three years through 2015.

In November 2010, the company acquired Knowledge Rules, a Philadelphia-based consultingcompany that focuses exclusively on implementing and integrating business solutions usingPegasystems’ business process management (BPM) software. In the same month, Accenture alsoacquired Beijing Genesis Interactive Technology (Mogenesis), a Beijing-based embedded softwareservices company that provides mobile software outsourcing services and solution licensing forcompanies in China. Subsequently, Accenture and BMC Software expanded their long-standingrelationship with two technology agreements, one for the joint development and implementation ofBMC business service management (BSM) solutions and another for the provision of consulting andintegration services to BMC’s Professional Services organization.

Accenture acquired the sourcing services and BPO services assets of Ariba in November 2010. Inthe same month, the Centers for Disease Control and Prevention (CDC) selected Accenture as aprime contractor on its 10-year, IDIQ CDC Information Management Services (CIMS) contract thatwill be used to acquire a range of IT services and applications that support CDC’s global publichealth initiatives. Accenture’s share of this contract is estimated at $300 million. At the end of thesame month, Accenture announced plans to open a research, development and innovation centrein Dublin, Ireland, to develop predictive analytics solutions for clients worldwide.

In December 2010, the company and NHN, a leading internet content service operator in SouthKorea, signed an agreement to collaborate in the development of applications for smartphones inSouth Korea. In the same month, Accenture expanded its relationship with the Universal MusicGroup (UMG), the world’s largest music company, to roll out its retail services platform, which usesa “hosted model” for content delivery, on a worldwide basis. Subsequently, Accenture signed afive-year contract with Magneti Marelli to collaborate in the design and development of the company’sin-vehicle infotainment (IVI), telematics and embedded software initiatives. Also, in the same month,Accenture named one of the prime contractors eligible to compete for services as part of the FederalBureau of Investigation (FBI) IT supplies and support services contracting vehicle that has a $30billion ceiling. The value of the contract to Accenture is estimated at $100 million.

Accenture acquired CAS Computer Anwendungs- und Systemberatung (CAS), a Germany-basedprovider of CRM and mobility software focused on retail execution and trade promotions for theconsumer products industry, in January 2011. In the same month, the Office of the NationalCoordinator for Health Information Technology (ONC) awarded the company a two-year contract to



help identify the standards and specifications that facilitate the exchange of data across the evolvinghealthcare system. Also, in the same month, Accenture signed a five-year contract with Carlsbergto provide application services to the European operations of Carlsberg Breweries.

In February 2011, Accenture and NetApp expanded their relationship with agreements on technologyservices, and joint development and delivery of new storage-enabled enterprise solutions. In thesame month, Consip, a public company owned by the Italian Ministry of Economy and Finance (MEF)with responsibility for public procurement, awarded Accenture a four-year contract worth $6 millionto develop, build and maintain an eProcurement system.

The company received a five-year contract from the City of London Corporation to help it reduce itsprocurement costs by creating a new procurement shared service center in March 2011. In the samemonth, Accenture awarded a two year IT services contract by Israel Electric Corporation, Israel’smonopoly power supplier. Subsequently, the UK Ministry of Justice awarded Accenture a five-yearcontract to implement a new shared services solution to support the management of its humanresources, payroll, finance and procurement operations. Also, Accenture entered into a multi-yearcontract in which it will provide the Netherlands-based global logistics company CEVA with financeand accounting BPO, and management consulting services. At the end of the same month, thecompany announced it will enable postal agencies worldwide to offer digital mail, a digital versionof printed mail securely delivered to an online mailbox.

In April 2011, Accenture extended its contract to provide RSA UK with insurance BPO services forfour additional years. In the same month, the company expanded its global network of analyticsinnovation centers with the opening of a new center in Barcelona, Spain. Subsequently, Accentureformed collaboration with Anheuser-Busch InBev (AB InBev) on a digital merchandising pilot aimedat enhancing the efficiency of the leading global brewer’s merchandising activities at the point ofsale, and increasing product sales. At the end of the same month, Nokia and Accenture announcedplans for a strategic collaboration in which Nokia would outsource its Symbian software activitiesand transition about 3,000 employees to Accenture. At the same time, Accenture would providemobility software services to Nokia for future smartphones.

The company and SAP planned to jointly develop and manage the deployment of new enterprisemobility solutions leveraging Sybase Unwired Platform coupled with Accenture Mobility Servicesenterprise mobility offerings in May 2011. In the same month, Accenture launched enhanced propertyand casualty insurance software platforms: The Accenture Claim Components and The AccenturePolicy Components. Subsequently, the company also upgraded its life insurance platform to supportfaster product launches, reduced costs, and easier global expansion.

In June 2011, Accenture enhanced its capabilities in the Middle East through an agreement to forma joint venture with Saudi Arabia-based Al Faisaliah Group (Al Faisaliah) through the acquisition ofa majority stake in Al Faisaliah Business & Technology Company (FBTC), an Al Faisaliah subsidiary.In the same month, the company selected TBWA Worldwide as its new global advertising agencyof record and Tag Worldwide as its new global production agency. Subsequently, Nokia and Accenturefinalized an agreement for Nokia to outsource Symbian software development and support activitiesto Accenture. Also, in the same month, the US Air Force’s Electronic Systems Center Capabilities



Integration Directorate awarded Accenture a 24 -month contract worth $17.2 million to conduct riskreduction and prototyping for advanced command and control services.



KEY EMPLOYEES

CompensationBoardJob TitleName

Executive BoardChief Executive OfficerPierre Nanterme

Executive BoardChairmanWilliam D. Green

299998 USDNon Executive BoardLead DirectorSir Mark Moody-Stuart

254963 USDNon Executive BoardDirectorDina Dublon

249998 USDNon Executive BoardDirectorCharles H. Giancarlo

Non Executive BoardDirectorDennis F. Hightower

279522 USDNon Executive BoardDirectorNobuyuki Idei

252492 USDNon Executive BoardDirectorWilliam L. Kimsey

252492 USDNon Executive BoardDirectorRobert I. Lipp

249963 USDNon Executive BoardDirectorMarjorie Magner

264963 USDNon Executive BoardDirectorBlythe J. McGarvie

254963 USDNon Executive BoardDirectorWulf von Schimmelmann

6086081 USDSenior ManagementGroup Chief Executive – TechnologyKevin M. Campbell

Senior ManagementGroup Chief Executive – ProductsGianfranco Casati

Senior ManagementGroup Chief Executive –Communications and High Tech

Martin I. Cole

Senior ManagementPrincipal Accounting OfficerAnthony G. Coughlan

6707399 USDSenior ManagementChief Financial OfficerPamela J. Craig

Senior ManagementChief Operating OfficerJohan G. Deblaere

Senior ManagementInternational ChairmanKarl-Heinz Floether

5657549 USDSenior ManagementGroup Chief Executive –GlobalMarkets and ManagementConsulting

Mark Foster

Senior ManagementGroup Chief Executive – NorthAmerica

Robert N. Frerichs*

Senior ManagementChief Performance OfficerJeffrey D. Osborne

5431944 USDSenior ManagementGroup Chief Executive – Health andPublic Service

Stephen J. Rohleder

Senior ManagementGroup Chief Executive – BusinessProcess Outsourcing

Michael J. Salvino

Senior ManagementGeneral Counsel, Secretary andChief Compliance Officer

Julie Spellman Sweet

Senior ManagementGroup Chief Executive –Management Consulting

Sander van't Noordende


Accenture plcKey Employees

CompensationBoardJob TitleName

Senior ManagementGroup Chief Executive - FinancialServices

Richard A. Lumb

Senior ManagementExecutive Director – Office of theCEO

Lori L. Lovelace

Senior ManagementChief Leadership OfficerAdrian J. Lajtha

Senior ManagementChief Strategy OfficerShawn Collinson

Senior ManagementGroup Chief Executive – ResourcesJean-Marc Ollagnier

Senior ManagementChief Technology Officer andManaging Director – Technology

Donald J. Rippert

Senior ManagementSenior Vice President – FinanceDavid Rowland

Senior ManagementChief Human Resources OfficerJill Smart

Senior ManagementChief Marketing andCommunications Officer

Roxanne Taylor

Senior ManagementSenior Managing Director –Geographic Strategy and Operations

David Thomlinson

Senior ManagementInternational Chairman, StrategicCountries

Diego Visconti

Senior ManagementCountry Managing Director – SpainVicente Moreno

Senior ManagementCo-Chairman and GeographyManaging Director, India

Harsh Manglik

Senior ManagementChairman, Greater ChinaGong Li

Senior ManagementCountry Managing Director – BrazilRoger Ingold

Senior ManagementCountry Managing Director andGeographic Unit Lead, Japan

Chikatomo Hodo


Accenture plcKey Employees

KEY EMPLOYEE BIOGRAPHIES

Pierre Nanterme

Board: Executive BoardJob Title: Chief Executive OfficerSince: 2011Age: 51

Mr. Nanterme has been the CEO at Accenture since January 2011. Prior to assuming this role, heheld various leadership roles throughout the company, including serving as the Group Chief Executiveof Financial Services operating group from 2007 to November 2010; Chief Leadership Officer from2006 to 2007, and Country Managing Director for France from 2005 to 2007. Mr. Nanterme hasbeen with Accenture for 27 years.

William D. Green

Board: Executive BoardJob Title: ChairmanSince: 2006Age: 57

Mr. Green has been the Chairman at Accenture since 2006. He was the company’s CEO from 2004to 2010. Mr. Green has been a Director at Accenture since 2001. From 2003 to 2004, he was thecompany’s Chief Operating Officer – Client Services, and from 2000 to 2004, he was Accenture’sCountry Managing Director, US. Mr. Green has been with Accenture for 33 years.

Sir Mark Moody-Stuart

Board: Non Executive BoardJob Title: Lead DirectorSince: 2002Age: 70

Mr. Moody-Stuart has been a Lead Director at Accenture since 2002. He has been a Director at thecompany since 2001. Mr. Moody-Stuart served as the Non-Executive Chairman at Anglo Americanfrom 2002 until his retirement in 2009, and he is the former Chairman at The “Shell” Transport andTrading and former Chairman of the Committee of Managing Directors at Royal Dutch Shell. From1991 to 2001, he was the Managing Director at Shell Transport and a Managing Director at RoyalDutch Shell. Mr. Moody-Stuart previously served as a Director at HSBC Holdings from 2001 to 2010.He was appointed a Director at Saudi Aramco in 2007 and Chairman at Hermes Equity OwnershipServices in 2009.


Accenture plcKey Employee Biographies

Dina Dublon

Board: Non Executive BoardJob Title: DirectorSince: 2001Age: 57

Ms. Dublon has been a Director at Accenture since 2001. From 1998 to 2004, she was the ChiefFinancial Officer at JPMorgan Chase and its predecessor company. Prior to being named ChiefFinancial Officer, Ms. Dublon held numerous positions at JPMorgan Chase, including CorporateTreasurer, Managing Director of the Financial Institutions Division and Head of asset liabilitymanagement. She is a Director at Microsoft and PepsiCo. Ms. Dublon is also a Trustee at CarnegieMellon University, the Global Fund for Women and on the Board of Overseers at the InternationalRescue Committee.

Charles H. Giancarlo


Mr. Giancarlo has been a Director at Accenture since 2008. He has served as the Chairman of theBoard of Directors at Avaya since 2009, and he has also been a Managing Director at the privateinvestment firm Silver Lake since 2007. Previously, Mr. Giancarlo held a variety of roles at CiscoSystems. His last position at Cisco was as an Executive Vice President and Chief DevelopmentOfficer, a position he held starting in 2005. Mr. Giancarlo also served as the President at Cisco-Linksysstarting in 2004. From 2004 to 2005, he was the Chief Technology Officer. Prior to that, Mr. Giancarloserved as the Senior Vice President and General Manager of product development from 2001 to2004. He is also a Director at Skype, Avaya and NetFlix.

Dennis F. Hightower


Mr. Hightower has been a Director at Accenture since September 2010. He also served as a Memberof the company’s Board from 2003 to 2009. Mr. Hightower served as the US Deputy Secretary ofCommerce from 2009 to August 2010. From 2000 until his retirement in 2001, he was the CEO atEurope Online Networks, a Luxembourg-based internet services provider. Mr. Hightower previouslyserved as a Director at Domino’s Pizza, Northwest Airlines, and The TJX Companies.



Nobuyuki Idei


Mr. Idei has been a Director at Accenture since 2006. He is the CEO at Quantum Leaps, an advisoryfirm to Japanese and Asian businesses he founded in 2006. Mr. Idei has been the Chairman of theAdvisory Board at Sony since 2005. Prior to that, he held several leadership positions with Sony,including Chairman and Group CEO from 2003 to 2005; Chairman and CEO from 2000 to 2003;President and CEO from 1999 to 2000. Mr. Idei is a Director at Baidu.com, a Chinese internetcompany, and at FreeBit, a Japanese internet company.

William L. Kimsey


Mr. Kimsey has been a Director at Accenture since 2003. From 1998 until his retirement in 2002,he was the Global CEO at Ernst & Young Global. Mr. Kimsey is a Director at Western Digital andRoyal Caribbean Cruises. He previously served as a Director at NAVTEQ.

Robert I. Lipp


Mr. Lipp has been a Director at Accenture since 2001. In 2009, he joined Stone Point Capital, aprivate equity firm that invests in the global financial services industry, as a Senior Advisor andExecutive Chairman at StoneRiver Holdings. From 2008 to 2009, Mr. Lipp was with Brysam GlobalPartners, a private equity firm that invests in financial services, as a Senior Partner. He was formerlya Senior Advisor at JPMorgan Chase and was a Director from 2005 to 2008. From 2004 to 2005,Mr. Lipp served as the Executive Chairman at The Travelers Companies. He was the Chairman andCEO of its predecessor company, Travelers Property Casualty, from 2001 to 2004. Mr. Lipp alsoserved as the Chairman of the Board at Travelers Insurance Group Holdings from 1996 to 2000 andduring 2001. During 2000, he was a Vice-Chairman and Member of the office of the Chairman atCitigroup. Mr. Lipp previously served as a Director at The Travelers Companies from 2001 to 2010.

Marjorie Magner




Ms. Magner has been a Director at Accenture since 2006. She is currently a Partner with BrysamGlobal Partners, a private equity firm she co-founded that invests in financial services. Ms. Magnerwas the Chairman and CEO, Global Consumer Group at Citigroup from 2003 to 2005. She previouslyheld various other positions within Citigroup, including Chief Operating Officer, Global ConsumerGroup, from 2002 to 2003, and Chief Administrative Officer and Senior Executive Vice Presidentfrom 2000 to 2002. Ms. Magner is a Director at Gannett and Ally Financial. She previously servedas a Director at The Charles Schwab.

Blythe J. McGarvie


Ms. McGarvie has been a Director at Accenture since 2001. She has served as the CEO of Leadershipat International Finance, a firm that focuses on improving clients’ financial positions and providingleadership seminars for corporate and academic groups, since 2003. From 1999 to 2002, Ms.McGarvie was the Executive Vice President and Chief Financial Officer at BIC Group. She previouslyserved as a Director at The Pepsi Bottling Group and is currently a Director at The TravelersCompanies and Viacom.

Wulf von Schimmelmann


Mr. Schimmelmann has been a Director at Accenture since 2001. He was the CEO at DeutschePostbank, Germany’s largest independent retail bank, from 1999 until his retirement in 2007. Mr.Schimmelmann is also the Chairman of the Supervisory Board at Deutsche Post DHL and a Memberof the Board of Directors at The Western Union.

Kevin M. Campbell

Board: Senior ManagementJob Title: Group Chief Executive – TechnologySince: 2009



Age: 50

Mr. Campbell has been the Group Chief Executive – Technology at Accenture since 2009. Prior tothis role, he was the company’s Group Chief Executive – Outsourcing beginning in 2006. Prior tothat, Mr. Campbell served as Accenture’s Senior Managing Director – Business Process Outsourcingfrom 2005 to 2006. Previously, he was the Vice President, Global Sales at Hewitt Associates from2004 to 2005, and as the President and Chief Operating Officer at Exult from 2000 to 2004, whenExult merged with Hewitt. Mr. Campbell was previously employed by Accenture from 1982 to 1999.

Gianfranco Casati

Board: Senior ManagementJob Title: Group Chief Executive – ProductsSince: 2006Age: 51

Mr. Casati has been the Group Chief Executive – Products at Accenture since 2006. From 2002 to2006, he was the Managing Director of the Products operating group’s Europe operating unit. Mr.Casati also served as Accenture’s Country Managing Director for Italy and as the Chairman of itsgeographic council in its IGEM (Italy, Greece, emerging markets) region, supervising Accentureoffices in Italy, Greece and several Eastern European countries. He has been with Accenture for 26years.

Martin I. Cole

Board: Senior ManagementJob Title: Group Chief Executive – Communications and High TechSince: 2006Age: 54

Mr. Cole has been the Group Chief Executive – Communications and High Tech at Accenture since2006. Prior to this role, he served as the company’s Group Chief Executive – Public Service operatinggroup from 2004 to 2006. From 2000 to 2004, Mr. Cole held leadership roles in Accenture’sOutsourcing Group, including serving as the Global Managing Partner, Outsourcing and InfrastructureDelivery group. He has been with Accenture for 30 years.

Anthony G. Coughlan

Board: Senior ManagementJob Title: Principal Accounting OfficerSince: 2004Age: 53



Mr. Coughlan has been the Principal Accounting Officer at Accenture since 2004. He was thecompany’s Controller from 2001 to August 2010. Mr. Coughlan has served as a Director at Avanadesince 2008 and has served as the Chairman of its Audit Committee since 2008. He has been withAccenture for 32 years.

Pamela J. Craig

Board: Senior ManagementJob Title: Chief Financial OfficerSince: 2006Age: 53

Ms. Craig has been the Chief Financial Officer at Accenture since 2006. From 2004 to 2006, shewas the company’s Senior Vice President - Finance. Previously, Ms. Craig served as Accenture’sGroup Director – Business Operations and Services from 2003 to 2004, and was the company’sManaging Partner – Global Business Operations from 2001 to 2003. She served as a Director atAvanade from 2006 to 2009, and was a Member of its Audit Committee. Ms. Craig has been withAccenture for 31 years.

Johan G. Deblaere

Board: Senior ManagementJob Title: Chief Operating OfficerSince: 2009Age: 48

Mr. Deblaere has been the Chief Operating Officer at Accenture since 2009. From 2006 to 2009,he served as the company’s Chief Operating Officer – Outsourcing. Prior to that, from 2005 to 2006,Mr. Deblaere led Accenture’s global network of business process outsourcing delivery centers. From2000 to 2005, he had overall responsibility for work with public-sector clients in Western Europe.Mr. Deblaere has been with Accenture for 25 years.

Karl-Heinz Floether

Board: Senior ManagementJob Title: International ChairmanSince: 2011Age: 58

Mr. Floether has been the International Chairman at Accenture since 2011. Prior to this role, he wasthe company’s Chief Strategy and Corporate Development Officer from 2009 to March 2011. From2005 to 2009, he was the company’s Group Chief Executive – Systems Integration and Technology.Prior to that, Mr. Floether served as Accenture’s Group Chief Executive – Financial Services operating



group from 1999 to 2005. In addition, he served as one of the company’s Directors from 2001 to2004, and is currently a Director at Avanade. Mr. Floether has been with Accenture for 31 years.

Mark Foster

Board: Senior ManagementJob Title: Group Chief Executive –Global Markets and Management ConsultingSince: 2009Age: 51

Mr. Foster has been the Group Chief Executive – Global Markets and Management Consulting atAccenture since 2009. He has been the company’s Group Chief Executive – Management Consultingsince 2006. Prior to that, Mr. Foster served as Accenture’s Group Chief Executive – Productsoperating group from 2002 to 2006. From 2000 to 2002, he was the Managing Partner at thecompany’s Products operating group in Europe. Mr. Foster has been with Accenture for 26 years.

Robert N. Frerichs*

Board: Senior ManagementJob Title: Group Chief Executive – North AmericaSince: 2009Age: 58

Mr. Frerichs has been the Group Chief Executive – North America at Accenture since 2009. From2004 to 2009, he served as the company’s Chief Risk Officer. Prior to that, Mr. Frerichs was theChief Operating Officer – Communication and High Tech at Accenture from 2003 to 2004. From2001 to 2003, he led the market maker team for the company’s Communications and High Techoperating group. Prior to these roles, Mr. Frerichs held numerous leadership positions withinAccenture’s Communications and High Tech operating group. He currently serves as the Chairmanof the Board of Directors at Avanade, and is a Member of its Audit Committee. Mr. Frerichs has beenwith Accenture for 34 years.

Note: *Accenture appointed Jorge Benitez as the Managing Director – North America and ChiefExecutive – US effective September 2011. He will succeed Robert Frerichs, who will work with thecompany’s CEO Pierre Nanterme on strategic initiatives.

Jeffrey D. Osborne

Board: Senior ManagementJob Title: Chief Performance OfficerSince: 2010Age: 45



Mr. Osborne has been the Chief Performance Officer at Accenture since April 2010. From 2005 toApril 2010, he held various leadership roles for the company’s Business Process Outsourcing growthplatform, including serving as the Chief Operating Officer and Global Delivery Lead. Mr. Osbornehas been with Accenture for five years. Prior to joining Accenture, he spent 18 years in manufacturingwith aerospace manufacturer Honeywell.

Stephen J. Rohleder

Board: Senior ManagementJob Title: Group Chief Executive – Health and Public ServiceSince: 2009Age: 53

Mr. Rohleder has been the Group Chief Executive – Health and Public Service at Accenture since2009. From 2004 to 2009, he served as the company’s Chief Operating Officer. Prior to that, Mr.Rohleder was Accenture’s Group Chief Executive – Public Service operating group from 2003 to2004. From 2000 to 2003, he served as the Managing Partner at the company’s Public Serviceoperating group in the US. Mr. Rohleder has been with Accenture for 29 years.

Michael J. Salvino

Board: Senior ManagementJob Title: Group Chief Executive – Business Process OutsourcingSince: 2009Age: 45

Mr. Salvino has been the Group Chief Executive – Business Process Outsourcing at Accenture since2009. From 2006 to 2009, he served as the Managing Director – Business Process Outsourcing.Previously, Mr. Salvino was the global sales and accounts co-leader of the HR outsourcing groupat Hewitt Associates from 2005 to 2006, and as the President of the Americas region for Exult from2003 to 2004 prior to Exult’s merger with Hewitt. He was employed by Accenture from 1987 to 1992and then again from 1993 to 2000 before rejoining in 2006.

Julie Spellman Sweet

Board: Senior ManagementJob Title: General Counsel, Secretary and Chief Compliance OfficerSince: 2010Age: 43

Ms. Sweet has been the General Counsel, Secretary and Chief Compliance Officer at Accenturesince March 2010. Prior to joining the company, she served for 10 years as a Partner in the Corporatedepartment of the law firm at Cravath, Swaine & Moore, which she joined as an Associate in 1992.



Sander van't Noordende

Board: Senior ManagementJob Title: Group Chief Executive – Management ConsultingSince: 2011Age: 47

Mr. van’t Noordende has been the Group Chief Executive – Management Consulting at Accenturesince March 2011. Prior to this role, he served as the company’s Group Chief Executive – Resources.From 2005 to 2006, Mr. van't Noordende led Accenture's Resources operating group in SouthernEurope, Africa, the Middle East and Latin America. He has also served as Managing Partner at thecompany’s Resources operating group in France, Belgium and the Netherlands. In addition, from2001 to 2006, Mr. van't Noordende served as Accenture's country managing director for theNetherlands. He joined Accenture in 1987 and became a Partner in 1999.



MAJOR PRODUCTS AND SERVICES

Accenture (or “the company”) is a global management consulting, technology services and outsourcing company. The company's key products and services include the following:

Management consulting:

Accenture interactiveAnalyticsBusiness process managementChange managementCloud servicesCustomer relationship managementDriving growthFinance and performance managementInternational developmentManufacturingMergers, acquisitions and alliancesMobilityOperational excellenceProcess and innovation performanceProfit and cash optimizationRisk managementStrategySmart gridSupply chain managementSustainabilityTalent and organization performance

Technology:

Accenture interactiveAccenture softwareAnalyticsApplication modernization and optimizationApplication outsourcingCapacity servicesCiscoCloud servicesData centerEmbedded softwareGlobal delivery and sourcingHuman capital managementInformation management


Accenture plcMajor Products and Services

InfrastructureInfrastructure outsourcingIT service excellenceIT strategy and transformationMicrosoftMobilityNetwork technologyOpen sourceOracleSAPSecuritySmart gridSustainabilitySystems integration consultingTechnology architectureTechnology consultingTesting servicesWorkplace enablement

Outsourcing:

Airline BPO: NavitaireApplication outsourcingBundled outsourcingBusiness process outsourcingCapacity servicesCustom BPOCustomer contact BPOEngineering BPOFinance and accounting BPOGlobal delivery and sourcingHealth administration BPOHuman resources BPOInfrastructure outsourcingInsurance BPOLearning BPOProcurement BPOSupply chain BPOTesting servicesUtilities BPO


Accenture plcMajor Products and Services

REVENUE ANALYSIS

Accenture

The company recorded revenues of $21,550.6 million during the financial year ended August 2010(FY2010), a decrease of 0.1% over 2009. In FY2010, Europe, Middle East and Africa (EMEA), thecompany's largest geographic market, accounted for 44.5% of the total revenues.

Accenture generates revenues through five business divisions: products (23.1% of the total divisionalrevenues in FY2010), communications and high tech (21.4%), financial services (20.6%), resources(18.2%) and public service (16.6%). In addition to the above five operating segments the companyreports a small portion of its revenue in the other segment.

Revenues by Division

In FY2010, the products division recorded revenues of $4,985.3 million, an increase of 2.7% over2009.

The communications and high tech division recorded revenues of $4,612.3 million in FY2010, adecrease of 4.5% over 2009.

The financial services division recorded revenues of $4,446 million in FY2010, an increase of 2.8%over 2009.

The resources division recorded revenues of $3,911 million in FY2010, an increase of 0.8% over2009.

The health and public service division recorded revenues of $3,580.8 million in FY2010, a decreaseof 2.2% over 2009.

The other division recorded revenues of $15.1 million in FY2010, a decrease of 47.8% over 2009.

Note:*Divisional segments percentage rounded off.

Revenues by Geography

EMEA, Accenture's largest geographical market, accounted for 44.5% of the total revenues inFY2010. Revenues from EMEA reached $9,583.3 million in FY2010, a decrease of 3.2% over 2009.

Americas accounted for 43.9% of the total revenues in FY2010. Revenues from Americas reached$9,465.4 million in FY2010, an increase of 0.7% over 2009.


Accenture plcRevenue Analysis

Asia Pacific accounted for 11.6% of the total revenues in FY2010. Revenues from Asia Pacificreached $2,501.9 million in FY2010, an increase of 10.2% over 2009.


Accenture plcRevenue Analysis

SWOT ANALYSIS

Accenture (or “the company”) is a global management consulting, technology services and outsourcingcompany. The company has experience, capabilities across most of the industries and businessfunctions. Its business is structured around five operating groups, which together comprise 19 industrygroups. Accenture provides services to its customers through a global delivery network of over 50centers. Global reach and scale enables Accenture to serve large corporations across borders aswell as enhances its brand image and provides continuous business. However, intense competitionwill negatively affect the market share of the company and reduces its profitability.

WeaknessesStrengths

Low margins compared to competitorsGlobal reach and scale providing continuousbusinessBroad portfolio of offerings enabling it toserve diverse customer needsStrong customer base provides enhancedbrand image

ThreatsOpportunities

Intense competition likely to erode marketshare

Strategic acquisitions further strengthensAccenture’s market position

Negative publicity related to place ofincorporation

Strong pipeline of contracts ensures stablerevenue

Increasing regulation in governmentcontracting may increase compliance costs

Growing worldwide IT spendingPositive outlook for health care IT spending

Contract terminations may negatively impactrevenues

Strengths

Global reach and scale providing continuous business

Accenture has global reach and scale that it has achieved over the years.The company has expandedits operation to over 200 cities in 53 countries worldwide As of FY2010. It employs a global deliverymodel, which allows the company to draw on the benefits of using people and other resources fromaround the world, including scalable, standardized processes, methods and tools; specializedbusiness process and technology skills; cost advantages; foreign-language fluency; proximity toclients; and time-zone advantages, to deliver solutions under demanding time frames. The majorcomponent of this capability is its global delivery network, which comprises local Accenture


Accenture plcSWOT Analysis

professionals working at client sites around the world as well as at more than 50 delivery centers.The company's global scale has resulted in an annual revenue of $21,550.6 million in FY2010, whichincluded consulting services accounting for approximately 57% of total revenues, while outsourcingservices accounted for 43%.

Moreover, the company has also diversified revenue sources from the Americas; Europe, the MiddleEast and Africa (EMEA); and the Asia Pacific. In FY2010, the company reported about 44.5% oftotal revenues from EMEA, while Americas accounted for 43.9% and Asia Pacific accounted for11.6%. In addition, the company also has a strong brand image. In 2010, Accenture was ranked47th with a brand value of $7.5 billion in the 100 Best Global Brands list compiled by consultancyInterbrand.

Global reach and scale enables Accenture to serve large corporations across borders as well asenhances its brand image and provides continuous business.

Broad portfolio of offerings enabling it to serve diverse customer needs

The company has one of the broadest offerings in management consulting, technology services andoutsourcing. It caters to 19 industry groups, under its five operating groups: products, communicationsand high tech, financial services, resources, and health and public service. The company offers arange of management consulting services, including CRM, finance and performance management,process and innovation performance, risk management, strategy, supply chain management, andtalent and organization performance.

Accenture’s technology platform includes three service areas: systems integration consulting,technology consulting, and IT outsourcing. The company’s major systems integration consultingservices and solutions include enterprise solutions and ERP, industry and functional solutions,information management services, cloud computing, custom solutions, software-as-a-service (SaaS),mobility solutions, and Microsoft solutions. It offers technology consulting services and solutions,including IT strategy and transformation, enterprise architecture, infrastructure consulting, IT securityconsulting, application portfolio optimization and renewal, digital solutions, research and development,and Microsoft solutions. The company’s IT outsourcing solutions include application outsourcingand infrastructure outsourcing.

The company offers clients across all industries a variety of BPO services for specific businessfunctions and/or processes, including finance and accounting, human resources, learning, procurementand customer contact, among others. The company also offers specialized BPO services tailoredto clients in specific industries. According to Datamonitor, in the ICT arena, Accenture (as a primaryvendor) signed about 39 contracts worth about approximately $1,864.1 million during FY2010.

Broad offerings not only provide cross-selling opportunities but also serve as an entry barrier, partiallyinsulating Accenture from competition.

Strong customer base provides enhanced brand image



Accenture's global reach, scale and broad offering enabled it to achieve a strong customer base. Itserves about 94 of the Fortune Global 100 companies and more than three-quarters of the FortuneGlobal 500 companies. The company also witnessed strong client retention. Of the company’s top100 clients in FY2010, each has a client for at least five years, and 92 have been clients for at least10 years.

Its customer base includes companies like BT, Unilever, AIG Europe, Thomas Cook Group, ING,Petrobras, BP, China National Offshore Oil, Barclays, Deutsche Bank, Lloyds TSB Group, BMW,Nokia Siemens Networks, and Fiat among others. It also serves several US government agencies.Further, some of its clients extended their existing contracts in recent times. In September 2010,Accenture and National Australia Group Europe (NAGE), a subsidiary of National Australia Bank,signed an application development and management agreement that extends their existing contractfor an additional three years to 2015. In October 2010, the company signed an extension to itsapplication outsourcing, systems integration and management consulting agreement with RSA foran additional three years through 2015.

The company’s significant research and development (R&D) capabilities has been enabling it todevelop leading business solutions that drive its customers’ growth thereby attracting increasingnumber of clients. Its R&D organization, Accenture Technology Labs, primarily focuses on areas,including information insight, collaboration, biometrics, virtualized infrastructures, predictivemaintenance, web 2.0, cloud computing and sensor technologies, among others. Accenture incurredR&D expenses of approximately $384 million, $435 million and $390 million in FY2010, 2009 and2008, respectively. Strong customer base further enhances the brand image of the company.

Weaknesses

Low margins compared to competitors

Accenture recorded low margins compared to Indian off-shore service providers that offer similarservices at highly competitive prices. Operating margins of Accenture have held steady in the 12%to 14% range over the last three years, much below the margins of the Indian outsourcers. In FY2010,Accenture reported operating and net profit margin of 13.5% and 8.3%. By contrast the company'scompetitors Infosys, TCS and Wipro reported operating margin of 30.4%, 26.8%, and 18.9%,respectively, and net profit margin of 27.3%, 23.3%, and 16.9%, respectively, in FY2010. Accenturehas been steadily growing its outsourcing operations which represented 43% of net revenue inFY2010. Although, the company does not foresee margin expansion over the short term, it is expectedthat over the long term there is the opportunity for margin expansion as outsourcing becomes alarger part of the business. Low margins compared to competitors indicate that there is scope toimprove the cost structure and business model of the company.

Opportunities



Strategic acquisitions further strengthens Accenture’s market position

The company has completed many strategic acquisitions in recent times. Accenture acquired CASComputer Anwendungs- und Systemberatung (CAS), a Germany-based provider of CRM and mobilitysoftware focused on retail execution and trade promotions for the consumer products industry, inJanuary 2011. CAS will become a part of the company’s software business. Accenture plans toincrease the functionality of the software into areas such as digital merchandising, distributors’management and analytics, and will focus on expanding in Latin America, China and India.

In November 2010, Accenture acquired the sourcing services and BPO services assets of Ariba.The acquisition of these assets, which include Ariba’s direct and indirect category expertise, sourcingprocess expertise and strategic sourcing execution resources, will enable Accenture to provideclients with deeper category expertise, enhanced global sourcing service delivery operations andproprietary sourcing databases, benchmarks and technologies. In the same month, the companyacquired Knowledge Rules, a Philadelphia-based consulting company that focuses exclusively onimplementing and integrating business solutions using Pegasystems’ business process management(BPM) software. In November 2010, Accenture also acquired Beijing Genesis Interactive Technology(Mogenesis), a Beijing-based embedded software services company that provides mobile softwareoutsourcing services and solution licensing for companies in China.

The company’s other acquisitions in 2010 include Acceria, a privately held company based in Francethat specializes in providing business processes and methodologies dedicated to the after-salesoperations of industrial companies; assets from CadenceQuest, a privately-held Arlington,Virginia-based company specializing in customer data and analytics for retailers; and RiskControl,a privately held risk consulting company based in Rio de Janeiro, to complement and expand its riskservice offerings in the growing Brazilian market.

Such strategic acquisitions will further strengthen the company’s market position in the provision ofmanagement consulting, technology services and outsourcing services to a diverse range of clients.

Strong pipeline of contracts ensures stable revenue

Accenture has built a strong pipeline of contracts in the recent period. In January 2011, The Officeof the National Coordinator for Health Information Technology (ONC) awarded the company atwo-year contract to help identify the standards and specifications that facilitate the exchange ofdata across the evolving healthcare system. In the same month, Accenture signed a five-year contractwith Carlsberg to provide application services to the European operations of Carlsberg Breweries.In December 2010, the government of Nagaland awarded a 42-month IT contract to Accenture toimplement the state’s public service portal.

In November 2010, signed a six-year BPO agreement with KF Shared Services – The SwedishCooperative Union, to provide the KF Group and its subsidiaries with finance and accounting services.In the same month, EC SERVIZI, a consortium of Italian banks that provides operational andtechnology services to financial institutions, selected Accenture to develop Basel-based default risksolution. In October 2010, Accenture selected by Zurich Financial Services Group to build and



maintain a new core insurance IT system for the insurer’s business in Latin America under a 10-year,multi-million dollar agreement. In the same month, the US Social Security Administration (SSA)selected the company as a prime contractor under the Information Technology Support ServicesContract (ITSSC) that will be used to acquire a range of IT systems development and modernizationservices. The value of Accenture's share of the contract is estimated at $700 million.

Strong pipeline of contacts ensures stable revenue for the company in the future.

Growing worldwide IT spending

The worldwide IT spending is expected to grow in the near future. A steady improvement in themacroeconomic environment in 2010 enabled modest growth in overall IT spending. According toindustry sources, worldwide IT spending reached $3.4 trillion in 2010, an increase of 5.4% increasefrom 2009. Further, the worldwide IT spending is forecast to reach $3.6 trillion in 2011, an increaseof 5.1% compared to 2010. The growth is expected to be fueled by telecom equipment segment,followed by computing hardware, enterprise software, and IT services.

Also, the worldwide demand for cloud computing services is forecast to record strong growth in thecoming years.The global cloud computing services market recorded a growth of about 16% in 2010,reaching $68 billion in 2010, compared to $58.6 billion in 2009. Further, the market is expected toreach $148.5 billion in 2014, growing at a CAGR of 20%. Accenture enables its clients in using cloudcomputing technology. It guides organizations through the integration of cloud-based services tooffer short-term cost savings and longer-term enhancements to their application portfolios and ITinfrastructures. The company being one of the largest integrated consulting, technology andoutsourcing services providers in the world is poised to capitalize on the positive outlook.

Positive outlook for health care IT spending

The worldwide healthcare IT spending is forecast to grow in coming years. The growth is driven byhealthcare public funding and regulations that foster IT spending on healthcare. For instance, in2009, the US government passed American Recovery and Reinvestment Act (ARRA), which offersfinancial incentives to providers and hospitals for the implementation of the meaningful use ofhealthcare IT products. For example, the US federal legislation includes incentives for physicianswho implement and use electronic medical records (EMRs) and penalties for those who do not adoptEMRs by 2015. According to Accenture’s survey in 2010, 58% US physicians who don’t use EMRsintend to purchase an EMR system within the next two years. Further, the healthcare IT spendingin China is also forecast to grow from just over $2 billion in 2009 to $3.8 billion in 2012.

Accenture provides solutions to both the private and public sectors of the healthcare industry,including integrated healthcare providers, health insurers, managed care organizations and publichealth organizations. Its offerings address a range of areas, including electronic health records andhealth information exchanges; back-office services for hospitals and health plans; sales and marketing;core administration services; health management services; claims excellence/cost containment; andcorporate functions, including human resources, finance, procurement and IT. Further, in January2011, the Office of the National Coordinator for Health Information Technology (ONC) awarded



Accenture a two-year contract worth $10 million to help identify the standards and specificationsthat facilitate the exchange of data across the evolving healthcare system.

Positive outlook for health care IT spending will ensure steady revenues for the company's healthcarepractice in coming years.

Threats

Intense competition likely to erode market share

Accenture faces intense competition in the markets it operates. The company competes with avariety of companies, including: off-shore service providers in lower-cost locations, particularly inIndia or China; large multinational providers, including the service arms of large global technologyproviders (hardware and software); niche solution or service providers or local competitors; andaccounting firms that are expanding or re-emphasizing their provision of some consulting services,including through acquisitions. Some of the company’s competitors include Atos Origin, Booz AllenHamilton, Capgemini, The Capita Group, CGI Group, CIBER, Cognizant Technology Solutions,CSC, Convergys, Deloitte, Ernst & Young, Fiserv, Fidelity National Information Services,Hewlett-Packard, Infosys Technologies, IBM, Logica, McKinsey, Northgate Information Solutions,iGate, Sapient, Mahindra Satyam, SunGard Data Systems, Tata Consultancy Services, Unisys,Wipro, and Xerox.

In addition, the company may face greater competition from companies that have increased in sizeor scope as a result of strategic mergers or acquisitions. For instance, in 2009, Dell acquired PerotSystems to enhance its IT services portfolio. In February 2010, Xerox’s acquisition of AffiliatedComputer Services, a diversified BPO firm, transformed it into a services company that can focuson business process management and outsourcing. Further, in January 2011, iGATE executeddefinitive agreements to acquire a majority stake in Patni Computer Systems, an IT services andBPO company.

Some of the company's competitors have greater financial, marketing or other resources thanAccenture. Intense competition will negatively affect the market share of the company and reducesits profitability.

Negative publicity related to place of incorporation

The company may be subject to criticism and negative publicity related to its incorporation in Ireland.There has been negative publicity regarding of, companies that conduct business in the US but aredomiciled in certain other countries. Some former US companies that have undertaken expatriationtransactions to offshore jurisdictions have been criticized as improperly avoiding the US taxes orcreating an unfair competitive advantage over the US companies. Accenture may also be subjectto similar criticism in connection with its incorporation in Ireland.



In addition, future changes in tax law or policy in Ireland or other jurisdictions where the companyhas operations as a result of their treaties with the US will negatively impact Accenture’s businessoperations. Also, various US federal and state legislative proposals have been introduced and/orenacted in recent years that deny government contracts to certain US companies that reincorporateor have reincorporated outside the US. While Accenture was not a US company that reincorporatedoutside the US, these contract bans and other legislative proposals may be enacted in a way tonegatively affect Accenture.

Increasing regulation in government contracting may increase compliance costs

Accenture works with government clients exposes it to risks associated with the governmentcontracting environment. Government entities, including national, provincial, state and localgovernmental entities, typically fund projects through appropriated monies. While these projects areoften planned and executed as multi-year projects, the government entities usually reserve the rightto change the scope of or terminate these projects for lack of approved funding and at theirconvenience. Also, government entities, particularly in the US, often reserve the right to audit thecompany’s contract costs and conduct inquiries and investigations of its business practices withrespect to government contracts.

Further, if a government client discovers improper or illegal activities in the course of audits orinvestigations, the company may become subject to various civil and criminal penalties, includingthose under the civil US False Claims Act, and administrative sanctions, including termination ofcontracts, forfeiture of profits, suspension of payments, fines and suspensions or debarment fromdoing business with other agencies of that government.The US government contracting regulationsalso impose strict compliance and disclosure obligations. Non compliance with the new regulationswill adversely affect the company's operations.

Contract terminations may negatively impact revenues

Accenture suffered a few contract terminations in the recent past. The company estimates that themajority of its contracts can be terminated by clients with short notice. Many of the company'sconsulting contracts are less than 12 months in duration, and these shorter-duration contracts typicallypermit a client to terminate the agreement with as little as 30 days notice and without significantcost. Long term, larger and more complex contracts, such as the majority of the company's outsourcingcontracts, generally require a longer notice period for termination and often include an early terminationcharge to be paid. This charge might not be sufficient to cover costs for anticipated profits lost upontermination of the contract.

In 2009, the company experienced a higher volume of contract terminations and restructurings asa result of challenging economic conditions, which negatively affected its results of operations.Whencontracts are terminated, the company loses the anticipated revenues and might not be able toreplace the lost revenue with other work or eliminate associated costs in a timely manner.

Further, the US government is planning to decrease the allocation to defense in the coming years.It declared a decrease of $78 billion in the US military programs in the proposed defense budget for



2012. This trend may negatively impact the companies depending on the US government defensecontracts for their revenues. For instance, Accenture won about four contracts worth $228 millionin 2010 from the US Navy, Defense Logistics Agency, and Space and Naval Warfare SystemsCommand.

Although, Accenture is relatively less dependent on the US government defense contracts, still itmay be affected negatively as it will be deprived of high value defense contracts. Also, in case offuture contract terminations, revenues and profit margins of Accenture may be negatively affected.



TOP COMPETITORS

The following companies are the major competitors of Accenture plc

Booz Allen Hamilton Inc.CapgeminiComputer Sciences CorporationInfosys Technologies LimitedInternational Business Machines CorporationMcKinsey & CompanyWipro CorporationCGI Group Inc.CIBER IncCognizant Technology Solutions CorporationConvergys CorporationDeloitte Touche TohmatsuErnst & Young InternationalFiserv IncNorthgate Information Solutions PLCSapient CorporationTata Consultancy Services LimitedUnisys CorporationAtos Origin S.A.Capita Group PlcLogica PlcHewlett-Packard CompanyFidelity National Information Services, Inc.iGate CorpMahindra SatyamSunGard Data Systems Inc.Xerox Corporation


Accenture plcTop Competitors

COMPANY VIEW

A statement by William D Green*, Chairman and former Chief Executive Officer at Accenture isgiven below. The statement has been taken from the company's 2010 Letter from Chairman andChief Executive Officer.

Delivering in fiscal 2010

Fiscal 2010 was a defining year for Accenture on two dimensions. First, it was about buildingmomentum around our growth agenda. Second, it was about initiatives and investments we madethat position Accenture for future success. On building momentum, we returned to a solid growthtrajectory, and we delivered strong results. Despite the uncertainty in the marketplace, we were ableto meet or beat all the elements of our original annual financial outlook for fiscal 2010:

Revenues and earnings per share were both within our expected ranges.

Bookings were in the upper end of our guided range, demonstrating growing demand for our services.

We expanded operating margin, slightly exceeding our expectations.

And we generated extremely strong free cash flow, exceeding the top end of our initial guided rangeby more than $500 million.

In addition, we continued to return cash to shareholders in fiscal 2010 through more than $2 billionof share repurchases and through dividend payments. In March 2010 we switched to paying dividendson a semi-annual basis, and in November we paid a semi-annual cash dividend that was a 20 percentincrease over the prior semi-annual dividend.

In short, we managed the business well in an uncertain macro-economic environment to deliver forour clients and our shareholders alike.

Of course, our clients are at the heart of Accenture, and helping them achieve high performance iswhat we’re all about. We’re fortunate to count more than three-quarters of the Fortune Global500—including 94 of the top 100—as our clients. And perhaps even more important than the numberand size of our clients is the depth and longevity of those relationships: Every single one of our top100 clients in fiscal 2010 has been a client for at least five years, and 92 have been clients for atleast 10 years.

In fiscal 2010 we attracted new clients and expanded our relationships with existing clients,demonstrating our ability to adapt to and serve the full spectrum of an organization’s needs. Forinstance, we helped:


Accenture plcCompany View

Spain’s BBVA implement its retail banking model in the U.S. market;

Tata Motors launch a comprehensive sales transformation effort to boost sales of its ACE vehicleand increase market share;

New York City launch a landmark integration platform to transform the delivery of health and humanservices;

Poste Mobile, Italy’s largest mobile virtual network operator, implement a mobile commerce platform;

Japanese retailer Fast Retailing implement a new global operating model, facilitating their globalexpansion;

Develop and manage the Amsterdam Smart City program, a sustainability initiative between thecitizens, businesses and government authorities of Amsterdam;

Procter & Gamble leverage innovative tools to enhance decision making with real-time information;and

Telstra, Australia’s largest telecommunications provider, continue to transform its IT and informationdelivery infrastructure.

Driving growth across our business

In fiscal 2010 we continued to implement our growth strategy, which is about driving growth on threedimensions. First, our core business, which includes the vast majority of consulting, technology andoutsourcing services we’ve traditionally provided. Second, new businesses and initiatives thatsurround our core—including analytics, mobility, digital marketing, sustainability, smart grid, cybersecurity and cloud computing, among others. And third, geographic expansion—in our six strategicgrowth markets of Brazil, Russia, India, China, South Korea and Mexico; in several developed yetunderpenetrated markets; and in other fast-growing emerging markets. We made good progress onall three dimensions in fiscal 2010.

For instance, analytics is a key element of our focus on new business areas that drive highperformance for our clients. This past year we strengthened our relationship with SAS, the leaderin business analytics software and services, through the formation of the Accenture SAS AnalyticsGroup to jointly develop, sell and deliver predictive analytics solutions and services. We now havenearly 70 client engagements helping companies and governments harness the power of predictiveanalytics to drive better insights, better decisions and ultimately better business outcomes. This isjust one example of how our growth strategy is yielding dividends and giving us significant momentumin our business.

Finally, in addition to helping clients achieve and sustain high performance, we are also committedto running Accenture as a high-performance business. As part of our ongoing focus on performance



excellence, in fiscal 2010 we created the role of chief performance officer, and one of our key areasof focus in fiscal 2011 will be to ensure that we continue to operate Accenture as effectively andefficiently as possible to ensure superior execution every day.

Investing in our people…and our communities

We also reached a significant milestone this past year, as our workforce passed the 200,000mark—ending the year with approximately 204,000 people. Making sure that all of our people,including the more than 116,000 employees in our Global Delivery Network, have the necessaryskills to serve our clients at the highest level is why we invested nearly $600 million on training andprofessional development in fiscal 2010.

This past year we strengthened our corporate citizenship efforts. Most notably, we expanded globallyour Skills to Succeed initiative, through which we team with strategic partners to help people buildthe skills that enable them to participate in and contribute to the economy and society. We recentlyannounced that by 2015 Accenture would equip 250,000 people around the world with the skills toget a job or build a business. I believe that Accenture knows how to train and deploy talent betterthan any other company, and the fact that we can turn what we do for ourselves into meaningfulcontributions to communities around the world is a wonderful thing.

Moving forward…

Accenture is on a solid growth trajectory and extremely well positioned for the future. This is theright time to further strengthen Accenture’s global leadership, and I am very excited that, as recentlyannounced, Pierre Nanterme will become Accenture’s next chief executive officer, effective January1, 2011. I will continue to serve in an active role as chairman. This is a great example of one ofAccenture’s core values—stewardship—which is an indelible part of our corporate culture andincludes an obligation to build a better, stronger and more durable company for future generations.

Pierre has led our Financial Services operating group for the past three years and has served inmany other leadership roles, including chief leadership officer. He is an outstanding choice to leadAccenture, accelerate the execution of our business strategy and guide us through our next phaseof growth. I look forward to continuing to work closely with Pierre in my ongoing role as chairman.This will be a powerful leadership construct for Accenture.

In closing, I am incredibly proud of our performance in fiscal 2010, and I want to thank the men andwomen of Accenture around the world for their hard work, discipline and dedication. While this pastyear was challenging, Accenture emerged an even stronger company. And, most important, I believewe are better positioned for growth and continued market leadership than at any time in our history.

Note: *In January 2011, Pierre Nanterme became Chief Executive Officer at Accenture. William DGreen continues to serve as the Chairman at the company.



LOCATIONS AND SUBSIDIARIESHead Office

Accenture plc1 Grand Canal SquareGrand Canal HarbourDublin 2IRLP:353 1 646 2000F:353 1 646 2020http://www.accenture.com

Other Locations and Subsidiaries

Accenture – CaliforniaAccenture – Arizona2141 Rosecrans Avenue3200 East CamelbackSuite 3100Suite 245El SegundoPhoenixCalifornia 90245Arizona 85018USAUSA

Accenture – BelgiumAccenture – AustraliaWaterloolaan 16 boulevard de WaterlooGround Floor1000 Brussels4 Brindabella CircuitBELBrindabella Business Park

Canberra Airport ACT 2609AUS

Accenture – ChinaAccenture - Brazil7/FAv. AndromedaSK Tower, No.6A2.000, bloco 11Jian Guo Men Wai AvenueterreoChaoyang DistrictAlphaville – CEP 06473-900Beijing 100022Barueri/SPCHNBRA

Accenture – GermanyAccenture – FranceStralauer Allee 2b118D-10245 Berlinavenue de FranceDEU75636 Paris Cedex 13

FRA


Accenture plcLocations and Subsidiaries

Accenture – JapanAccenture – IndiaAkasaka IntercityBldg 1A &1B1-11-44 AkasakaSurvey No-64Minato-kuRaheja MindspaceTokyo 107-8672MadhapurJPNHyderabad – 500081

IND

Accenture – NetherlandsAccenture – South KoreaGustav Mahlerplein 9010th Floor1082 MAKyobo Securities BuildingAmsterdam26-4, Yoido-dongNLDYoungdeungpo-ku

Seoul 150-737KOR

Accenture – SingaporeAccenture – Russia250 North Bridge RoadPaveletskaya quare 2/233-00115054 MoscowRaffles City TowerRUSSingapore 179101SGP

Accenture Middle East BVAccenture – SwedenAdvanced Integrated Systems BuildingOstra Hamngatan 41-43Moroor Road (4th St.) / Delma Street (13thSt.)

403 13 GoteborgSWE

Abu DhabiARE

Accenture – VenezuelaAccenture – United KingdomCentro SegurosLa Paz9-10 St Andrew SquarePiso 7Edinburgh EH2 2AFAla NoresteGBRAvenida Francisco de MirandaLa California Norte CaracasVEN


Accenture plcLocations and Subsidiaries

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