accelerating the pace of change: cio asia conference sept 28th 2010
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Accelerating The Pace of ChangeIT Leadership In The New Economy
Ian R Cook FBAC – CIO Snr VP – Chubb Insurance Group of Companies
Strategic Soup
Learning and adapting
Wisdom
Reports that say that something hasn't happened are always interesting to me, because as we know, there are known knowns; there are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns - the ones we don't know we don't know
Donald H Rumsfeld1st US Secretary of Defense under President George W Bush from 2001 to 2006
Words of wisdom from an intensely irritating man
Known Knowns Unknown Knowns – The competition knows and we don’t Known Unknowns Unknown Unknowns
I would not say that the future is necessarily less predictable than the past. I think the past was not predictable when it started.
Where’s your head at?
“A CIO’s Biggest Challenge Is Cost Control”Ian Campbell, CIO British Energy quoted in the FT Sept 2007
We Need to change the mindset at every level in our organizations
From a cost perspective to a VALUE perspective
For the CIO, it’s the question that never goes away: Can value methodologies really prove IT’s worth to the business?
Typically, IT Value methodologies do not adequately measure, much less prove, technology’s value to the business
The future
Information Evolution
10-10
1060
1050
1040
1030
1020
1010
1
All HumanBrains
One HumanBrain
Mouse Brain
Insect Brain
Calculations per SecondPer $ 1,000
It took 90 years to achieve the first MIPS/$1,0000; now we add one MIPS/$1,000 every 3 to 4 hours
Kurzweil’s Epoch’s
Expectations
Too many boxes Too many cables Too many knobs … and definitely too many remotes!
Expectations
Single inexpensive device Simple user interface Multi-functional, robust and reliable Millions of die hard fans
The mature consumer’s expectations;around utility and function are inversely proportional to his or her tolerance for difficulty.
This is the “iPodisation of expectation”
My Father Me Workforce Teenager Youngster
Virgin to digital native
It’s a viral world
No use getting angry at a volcano
Destruction & disease Be very afraid of the crowd ADHD and too much stuff The customer IS always right
Profit at the speed of light Become a rock star The natives have taken-over the
reservation Corporations & Open Source Embrace the crowd
All businesses need…
We will fight our battles not on the low road to commoditization
but on the high road of innovation
Howard Stringer, Chairman & CEO Sony
Masters of information
Think of: Banks, Insurance Companies and Traders
The modern world is littered with value chains that, when all is said anddone; are little more than the transfer of information from one point toanother; from one party to another.
Sales folk have been telling us for years that Information only comes from well managed data
Mastery of data and information is a strategic imperative
Google, Apple and others also know this
Don’t panic
Convergence of storage and network
Security and Compliance will be resolved
Leveraging the power we have already
10 year horizon – Private & Public merge
Cloud by stealth
IT leadership
The Road Less Travelled
Vitamins & Stone
Governance Innovation FlawlessExecution
Important to a CIO?
Cloud Web 2.0 The network Social media Global warming Business Intelligence
Distractions for a CIO?
Cloud Web 2.0 The network Social media Global warming Business Intelligence
With our business partners
Business model innovation in pursuit of value
Operational excellence as value generator Innovation Governance
Doing the right things Flawless execution
Doing things right – all the time People, people, people And people
Thank you your time
Ian R Cook FBAC – CIO Snr VP – Chubb Insurance Group of Companies