academy for facilities management higher certificate in ... · the academy offers the higher...

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Academy for Facilities Management

HIGHER CERTIFICATE IN

FACILITIES MANAGEMENT

Programme Outline

Date of last revision: November 2012 Copyright reserved

SAQA Course ID: 75283 DoHE Reg. No. 2009/HEO7/012

95323 Waterkloof 0145 012-460-8908 FAX 012-347-6529 082 568 5824

Enterprise No. 2005/009477/23 e-mail: [email protected] website: www.a4fm.co.za

The Academy for Facilities Management (A4FM) - Provisionally registered with the Department of Higher Education and Training until 31 December 2013 as a private higher education institution under the Higher Education Act (1997). Provisional registration certificate: No. 2009/HE07/012.

mailto:[email protected]

http://www.a4fm.co.za/

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1. ACADEMY FOR FACILITIES MANAGEMENT PTY (Ltd.)

Head Office Contact Details: P.O. Box 95323

Waterkloof

0145

Tel: 012 460-8908

Fax: 012 347 6529

e-mail: [email protected] / [email protected]

web: www.a4fm.co.za See below for site of delivery details.

2. ACADEMY FOR FACILITIES MANAGEMENT - Vision & Mission The Academy offers the Higher Certificate in Facilities Management, which is a registered programme (SAQA programme ID number 75283 ) at NQF level 5 (120 Credits). The programme is delivered via the distance learning mode (part time correspondence), but includes a number of contact sessions which students are invited to attend. See below for more details – p.17.

Vision: The institution of choice for a formal tertiary learning path in facilities management in

SA.

Mission: We offer formal Facilities Management (FM) training to people who want to advance their careers in the field of Facilities Management.

Mission Statement: We offer FM programmes to people who want to advance their careers in the field of

FM by achieving formal tertiary qualifications and related training. Our training is

done on a part-time basis via the distance learning mode and is primarily focused on

unqualified people who are already employed in the FM industry. We also undertake

consulting work as a means of sharing our knowledge and practical experience of

FM.

Objectives:

• To create a formal learning path for people who work in the FM environment

• To register an advanced certificate/s in FM. • To ensure effective roll-out of the HCFM programme.

mailto:[email protected]

http://www.a4fm.co.za/

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The Team

Johann Eiselen

Position: Director & Head of Academy; Academic Head;

Lecturer (Full-Time)

Formal Qualifications

• BA (Hons.) Economics University of Pretoria (1976)

• BA (Hons.) Strategic Studies Rand Afrikaans University (1986)

• Master Programme in Management Studies (UP) (1988/89)

• International Diploma in Facilities Management (2000) (FMH(SA))

Previous Experience

• Diplomatic Service (Department of Foreign Affairs) (1975 – 1989)

• Partner at Omniplan (Business and Management Consultants) (1990 - )

• Managing Partner FMSA (Lecturing and FM consulting (2000 - )

• Part time lecturer in Facilities Management (Pretoria Technikon) – 2001-3

• Part time lecturer in Facilities Management (University of Pretoria – MSc. in Real

Estate) since 2004 & supervisor for MSc treatise in FM (since 2006)

• Head of Department FM: Centurion Academy (2004 – 2009)

Professional Bodies:

• Member of SA Facilities Management Association

Nicola Young

Position: Head Quality Assurance & Compliance

(Part-Time)

Formal Qualifications:

• BA University of KZN (1996)

• Post Grad Dip IR University of KZN (1998)

• M.Ed (Adult Education) University of KZN (2000)

Previous experience:

• Consultant in the field of Higher and Further Education

• Quality Assurance and Regulatory Compliance Manager, National Private Colleges

(Lyceum and Success Colleges)

• Academic Executive, Damelin


• Fellow – Association of Business Executives (United Kingdom)

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Katalin (Esh) Kaszas

Position: Administrator (Registrar - Full-time)


• B.Com (Hons.) National Diploma : Performing Arts Technology, Tshwane University of Technology (2007)


• Potch Akademie – Academic administration & part-time lecturer (Art);

Okkie Lombaard

Position: Programme Co-ordinator and lecturer for FM Finance, Bu i ld ing Main tenance ,

Health & Safety

Formal qualifications:

• BSc Engineering (Civil), University of Stellenbosch (1975).

• MSc Engineering; (Civil), University of Pretoria (1977).

• BSc Eng (Hons) Construction Project Management, University of

Pretoria (1995)

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Previous Experience

• Executive Director: University Estates; UNISA (2004 - 2011)

• Director Facilities Management; Technikon SA – Florida (1998 – 2003)

• Construction Corps, SADF (1976 – 1997)

• Part-time lecturer in Project Management - Damelin (2002 – 2008)

Professional Bodies

• SA Institution of Civil Engineers

• Higher Education FM Association (HEFMA). Okkie also served as president of

HEFMA (2008 – 2010).

Wolf Weidemann

Position: Part-time lecturer in FM Finance,

Risk management, Health & Safety,

Relocation Formal qualifications:

• BSc Engineering (Electrical) University of Stellenbosch (1968).

• MSc Engineering; Massachusetts Institute of Technology (USA) 1972

Previous experience

• CSIR Project team - South Africa’s first nuclear particle accelerator

• Argonne National Laboratory (Chicago, USA)

• Atomic Energy Board, Director; Instrumentation Group

• Active for some years in the Electronics Industry

• GH Marais & Partners Inc. - Director

• Since 1993 he concentrates on private consulting work and teaching, e.g.

"Veasey's Engineering College", which prepares candidates for the Government

Certificates of [Engineering] Competency. Global School of Business,

Johannesburg. - Project & Production Management. SA Association of Consulting

Engineers - Developed a course "Handling Projects in a Consulting Engineer's

Practice" and “Business Finances for Non-Financial Managers”.

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Professional Bodies

• National Chairman of the Engineers' Association of South Africa (EASA), for the

three years 1976 - 1978. Honorary Membership bestowed in 1984. Served on

Council of the successor South African Society for Professional Engineers

(SPE).

• Honorary Editor of "The Engineer" and its predecessors in name, (the magazine of

the Engineers' Association, now the Society for Professional Engineers) from 1980

to 1990.

• Registered Pr Eng No 691078 on (1969). Appointed to the SA Council for

Professional Engineers (SACPE): 1981 - 1985, 1985 - 1989, 1989 - 1991.

Appointed to its successor, the Engineering Council of South Africa, (ECSA) 1991 -

1995, 1995 - 2001.

• Retired Member: Institute of Electrical Engineers (SAIEE)

• Retired, though Active Member: SA Association of Consulting Engineers (SAACE):

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Ben Burger

Position: Part time Lecturer for Space Planning & Management.


• B. Architecture, University of Pretoria (1976).

Previous Experience:

• 30 years of professional experience in a diverse field of building categories. These

include Industrial Buildings, Commercial Buildings, Educational Buildings, Cluster

Housing, Shopping centres, Hotel & Lodge developments, Golf Course & Estate

design, Office Buildings, Warehousing, Hospitals & Clinics.

• Space planning, facilities planning and management / resource planning for

complex organisational company structures with specific reference to letting and

commercial feasibility.

• Landscape Architects and an Environmental Planning Consultancy specifically for

Golf Course Design and Architectural Environment

• Currently an Associate with Barnard Burger Architects

• Part time lecturer in Facilities Management (University of Pretoria – MSc. in Real

Estate). Lecturing in Space Planning & Management (2008 - ).

• Part time lecturer in Space Planning & Management for Centurion Academy/FMSA

(2008 - 2009).


Member of the South African Institute of Architects. Registration number: SACAP 2636.

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Chris Schnehage

Position: Part-time lecturer Building Maintenance for FM, FM Information Systems,

Life Cycle Management for FM


• Government Certificate of Competency (GCC) Electrical & Mechanical

• T3

• Professional Certificated Engineer


• Mine Engineering

• Resident Engineer / FM – Old Mutual

• Own business - Project Management and Facilities Management

• Part time lecturer in Space Planning & Management for Centurion

Academy/FMSA (2008 - 2009).

Professional Bodies & Associations:

• Engineering Council SA (Pr Cert Eng.) registration number is 8890160. • Member: Institute of Certificated Mechanical and Electrical Engineers

• Member: SA Facilities Management Association (SAFMA)

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Tony Banks

Position: Part-time lecturer Building Maintenance for FM, FM Information

Systems, Life Cycle Management for FM


• B. Sc. (Civil Engineering), University of Surrey, Guildford, UK (1978).

• Manager Development Diploma, Damelin, Hatfield (1997).

• Certificate in Business and Systems Analysis, Continuing Education at University of

Pretoria (2005).

• Advanced Certificate in Business Analysis, Continuing Education at University of

Pretoria (2007).

Prev ious Experience:

• Define details of computer model for determination of multi-year maintenance

budget based on infrastructure asset life cycle costs for municipal

infrastructure.

• Assist client to procure contractors for maintenance of generators, UPS, HVAC

and electrical equipment in buildings through both tender and negotiation

processes.

• Define the functional requirements for an Education Facilities Management

System including modules for the property register, infrastructure planning,

infrastructure maintenance, property administration and the management of the

programmes for infrastructure development. Define the functional requirements

for a Building Management System, including the standardisation and

documentation of the client’s underlying business processes.

• Define the business process used to define projects for the provision of water &

sanitation in South Africa.

• To prepare a maintenance management policy.

• Part-time lecturer in facilities management (building maintenance, life cycle

costs, FM information systems, etc.) for Centurion Academy / FMSA 9008 - 9).


• Registered as Professional Engineer with ECSA. Registration number ECSA

930055.

• Member: SA Association of Consulting Engineers (SAACE)

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Wilma Drijfhout

Position: Lecturer in Catering & Food Management

(Part time)

Qualifications:

• B.Tech Food Service Management - TUT

• Post Graduate Diploma in Futher

Education and Training - UNISA


• Food Service unit, Zuid-Afrikaans Hospitaal, Pretoria (3 years)

• Manager, Coffee Republic Restaurant - London

• Hillview High School Grade 10 to 12 – Hotel Management and Catering (6 years)



Dave Coetzee

Position: Part-time lecturer Building Maintenance for FM, FM Information

Systems, Life Cycle Management for FM


• MSc Technology Management, University of Pretoria (registered 2012)

• Master’s in Business Administration, University of Wales, UK (1998)

• BSc Hons Technology Management, University of Pretoria (2011)

• Masters Business Programme (MBP), Natal Technikon, (1994)

• Advanced Business Programme (ABP), Natal Technikon, (1992)

• Masters Diploma in Technology (Eng), Natal Technikon, (1989)

Prev ious Experience:

• Define details of computer model for determination of multi-year maintenance

budget based on infrastructure asset life cycle costs for municipal

infrastructure.

• Aurecon, Structural Technologist / Project Manager / Asset / Structural

Technologist Management / Project Manager / Business Analyst (1994 -present)

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• Durban Municipality, Structural Technologist / Project Coordinator (1988 – 1994)


• Pr. Tech (Eng), Engineering Council of South Africa (ECSA) Reg No : 9370018

• Pr CPM, South African Council for the Project & Construction Management Professions

(SACPCMP) Reg No : D/1935/2010

Member of ICOSE (International Council for Systems Engineering)

Project Management Professional (PMP), Project Management Institute (PMI), USA

(Lapsed)

External Moderators:

1. Michiel Loubser


• B.Sc Engineering (Civil), University of

Stellenbosch (1977).

• Pr Eng B Eng (Hons) (Civ) (Reg:810320)

• B.Sc Facilities Management, TUT / Hanzehogeschool Groningen

(Netherlands) (1999).

• Project Management Professional (PMP) (USA) – Recertified in 2003

• Pr CPM (Registered Professional Construction Project Manager) – SA

(D/701/2005) Previous Experience

• Held various positions responsible for the co-ordination and running of

diverse civil engineering and facilities management projects with

companies like Africon, Turner Townsend, Semenya Furemele, etc. These

projects include compilation of a register of state owned properties,

facilities management of more than 1 million square

meters of retail, office and industrial space,

audit of the technical maintenance function

at The University of the North,

Government’s repair and maintenance

programme to the value of R2 billion p.a.

• Specialist in applying “Archibus”, a computer aided facility management system.

• Part time lecturer in Facilities Management (Pretoria Technikon) (2001 - 3)

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• External moderator Centurion Academy, Certificate in FM (2007 - 2009)


• South African Institution of Civil Engineers

• Engineering Council of SA

• South African Facilities Management Association

• Member of the Project Management Institute (PMI USA)

2. Jelte Hendrik de Vries

Position: Lecturer (Full Time)


• B.Com Personnel Management & Business Economics. University of Pretoria

(1980)

• B.Com (Hons.)Personnel Management [UP] )1981)

• M.Com Personnel Management (Labour relations) [UP] (1985)

• B.Sc. Facilities Management, Hanzehogeschool Groningen (Netherlands) (1999)


• Human Resource Director with extensive experience in all aspects of the

HR Field. Long-term experience as private consultant with regard to Human

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Resource management, training, team-building and change management in various

companies.

• Part-time lecturer in Facilities Management (Pretoria Technikon) (2001- 2003).

• Part-time lecturer in Business Ethics (University of Pretoria – Department of HR

Management) (2000 – 2005).

• Part-time lecturer in Facilities Management (University of Pretoria – Department of

Construction Economics) (2005).

• Part-time lecturer in Facilities Management (FMSA / Centurion Academy) 2005 - 2009

• Part-time lecturer in Facilities Management (Academy for FM) 2010 – 2011)


• South African Medical and Dental Council

(Industrial Psychologist)

• SAFMA

1. Admission Requirements

The Open Distance Learning programme is open to all suitable applicants with a minimum

of a matriculation certificate or equivalent qualification in accordance with the

Government Gazette, 11 July 2008 “Minimum Admission Requirements for Higher

Certificate, Diploma And Bachelor’s Degree Programmes Requiring A National

Senior Certificate. Higher Certificate: The Minimum admission requirement is a

National Senior Certificate (NSC) with a minimum of 30% in the language of learning

and teaching of the higher education institution as certified by the Council for General

and Further Education and Training (Umalusi).”

• Mature students (23) will be able to apply to the institution based upon their

experience.

• Prospective students have to be South African citizens or be in a position of a

valid passport and student permit issued by the competent authority.

• RPL

Students who do not satisfy the technical benchmark, but can demonstrate

comparable RPL competency may also be granted admission upon applying to

the institution. Admission of students through RPL will not constitute more than

10% of the total student intake for the programme. The student will be liable for

costs associated with any RPL undertaken. See the RPL policy for further details

in this regard.

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Language policy

• English is the primary language for assessment at A4FM.

• The language of instruction is English, but may vary depending upon the participants’

background. It would not be uncommon for the leader of the contact session to train

in both English and Afrikaans or another appropriate language, depending on

individual language ability.

• All communication, facilitation, assessment and moderation procedures are

conducted in English.

2. Registration

The registration process follows after the prospective student has satisfied

him/herself about all the programme details and condit ions of

registrat ion. Registrat ion entails the following:

• Return completed registration form to the Academy (Click here for registration form).

• Academy raises an invoice or quote, as may be required by the employer/ prospective

student.

• Academy and student / employer agree on payment terms.

• Payment is made.

• Student is issued with a

unique Academy registration

number.

• Orientation information is e-

mailed to student.

• Study material is dispatched to

student.

Fees and payment options

Fees will be split into two

segments, tuition fee and

registration fee:

The tuition fee per student, if fully pre-paid on registration. The tuition fee

includes text books, study notes, examination fees and refreshments, website

subscription, but not registration fees. The tuition fee is a once-off amount of R28

500.

The tuition fee can also be paid per agreement between the employer / student

and the company. T he Academ y is willing to consider proposals for payment

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and once accepted a formal agreement will be concluded between the parties.

(Contact the Academy for more detail on tuition fees and the RPL policy.)

Employers / students may also pay per contact session, i.e. six separate

payments. The per module payment will be R5 800 (excl.) per contact

session for the academic year.

The tuition fee will be subject to an annual inflation related cost increase. A student who withdraws from the programme can be replaced by another person for the balance of the programme, without additional tuition fees being payable. Students who drop out do not have a right to be refunded and should a refund be sought, said student and/or his employer will have to make a written submission to the Academic Board for consideration and decision. Group rates can be negotiated with the Academy. The Academy does not offer financial aid to students.

The registration fee will be R1500 (excl.) for the 2012 academic year. The

registration fee is payable in January of every year of study, as for any tertiary

institution. The registration fee is not subject to a negotiated payment option or a

discount. The registration fee will be subject to an annual inflation related cost

increase.

See the Admission Policy for more details. See website for more information

on the rules with regard to cancellation by a student. Please note that by

registering a student willingly subscribes to the Academy’s Code of Conduct for

students – see the website or attached.

• Qualification Criteria

A student will be required to pass all of the

modules and accumulate all the programme

credits in order to complete this qualification

- Higher Certificate in FM.

Students who have failed a module will have

re- register and repeat that module in the

following academic year or semester.

Credits will only be transferred to a student

after successful completion of the whole

module. Full module credits will be transferred

and not part thereof. Students will have to

achieve 50% or above for any module before

credits will be transferred. (See Assessment

Policy for more information.)

3. Assessment rules, academic credit accumulation, progression &

qualification.

• Assessment rules

a) Under the broad context of outcomes based education, t h e

Ac a d em y adopts an assessment approach that includes formal and

practical assessment appropriate for relevance in the facilities

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management vocational environment. All assessment criteria are clearly

enumerated and also communicated to students and employers by way of

the relevant Academy po l icies accessible on our website. As a matter of

principle, all assessment outcomes are made available for verification and

appeal, as may be necessary.

b) All summative assessments (exams) are conducted formally and internally.

Assessment of the three main subjects is conducted with the assistance of

qualified external specialists in the particular field. Feedback to students is

provided in writing.

The continuous assessment criteria for the HCFM are listed below. The overall

semester mark obtained for the following activities will determine if a student gets

admission to a semester exam. A sub-minimum of 40% has to be achieved for any

element of continuous assessment.

• Continuous Assessment

− Class mark (weighted at 10%), awarded for activities like

presentations, class tests, etc.

− Two semester tests (weighted at 25 % each) per subject.

− One assignment per subject (weighted at 25%).

o Assignments have to be the student’s own work and a

declaration to this effect will be required

− Complete a logbook per assignment (weighted at 15%)

o Undertake experiential learning as may be required per subject

(guidelines will be provided to students).

o A logbook of workplace based learning, has to be

completed for each of the seven subjects. (Pro forma logbook will be

provided.)

o A certified copy of the student’s job description is also required. If a student is not permanently employed in FM or if the job

specifications do not cover certain areas required by the HCFM

programme, an activity sheet of the experiential learning activities

and hours will have to be completed.

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Exam

− Write an exam for each of the

subjects.

o A sub-minimum mark of 40% has to be obtained for any exam.

o In order to pass any subject a minimum final mark of 50% has to be

obtained. The final mark is a weighted average of the semester mark

(60%) and the exam result (40%).

In summary therefore:

A. Continuous Assessment: Weighting

Semester mark per module:

Test x 2 25%

Assignment x1 25%

Logbook x 1 15%

CSM x 1 10% 100%

B. Summative Assessment

Exam 100%

Final Mark: minimum (A + B) >50%

Weighting – Final mark

60%

40%

+

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• Academic Credits

The student will receive an academic transcript twice annually indicating the

credits achieved by the student towards the qualification. Until such time as

the student has acquired all of the credits

required for the qualification the

certificate will not be issued.

In the case that a student has completed

another qualification which is similar to the

programme offered by A4FM, the Academy

may recognise some or part of the credits that

the student has obtained. Should a student

wish to receive credits towards the facilities

management qualification offered by the

Academy for FM Management, we will

consider official transcripts (programme

outlines) as provided by a registered

institution and recognise credits, where

appropriate, but up to no more than 50% of

the credits required to complete the Higher

Certificate in Facilities Management.

• Progression

The student is required to pass all of the required modules to complete

the qualification and achieve the

certificate. This is a 120 credit

or one year qualification which

can be completed in 12 to 18

months depending upon the

student’s diligence as well as

personal and work situations.

• Qualification The qualification will be issued to the student on successful completion of all

of the modules in the programme. The examination committee will

recommend that a student receives their qualification and the Academic

Board will confer the qualification. Qualifications will be issued to students at

a graduation ceremony to be held annually.

Student support service

The Academy for Facilities Management subscribes to open and

transparent communication with students and / or A4FM employees.

Students are therefore encouraged to participate on-line by way of the

A4FM website concerning their communication requirements about the

FM field in general and the HCFM in particular.

Learning material made available to students v ia drop box , will

include text books and study guides lecture notes. They also

have access to copies of the major industry journals at every

contact session or via the library.

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Programme (course) outline

The HCFM is a one year programme registered against the National Qualifications

Framework (NQF) at level 5 / 120 credits. (The SAQA Course ID number is 75283.) The credit allocation is indicative of the number of hours (1200) the average

student will have to invest to achieve the qualification.

The programme consists of seven modules offered in a distance learning format. A

three day face-to-face contact session is scheduled for every one of the 7 modules.

The scheduled contact time is approximately 24 hours for each of the contact

sessions (144 hours in total).

The site for the contact sessions in Cape Town is the Bellville Civic Centre and in

Pretoria the site will be the Theo van Wijk building at UNISA’s main campus

(Muckleneuk) and in Durban the Nedbank training facility in Umhlanga. The contact

details for all sites are as for the Academy’s head office.

The contact session details for each region in 2012 are available on request from the

Academy.

Lectures during the block weeks/contact session are presented in a style of co-

operative and student-cantered learning. Brief clarification and explanation of the

subject matter and concepts will be provided during the lectures. Students are

therefore advised not to attempt taking comprehensive notes during lectures. The

time should rather be used more effectively by concentrating on the lecturing, asking

questions and by active participation in discussions and exercises.

Students are also expected to perform workplace based experiential learning for

every module and some 40 hours per module (240 hours in total) is allocated to this.

This means that another 20 hours per week of own study time should be devoted to

the programme.

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The seven modules that make-up the programme are:

1: OPERATIONAL THEORY OF FACILITIES MANAGEMENT

OUTCOMES:

The outcome of this module is to provide an introduction to the concept of Facilities

Management.

After completion of this module you should be able to:

(a) discuss the origins of facilities management

(b) name and discuss the characteristics of facilities management; and

(c) distinguish facilities management, maintenance management, property

management and asset management

(d) name and discuss the objectives of FM

(a) explain the scope of facilities management by reference to:

- user sector components;

- structure;

- function; and

- job responsibility.

(b) analyse a FM structure with reference to efficiency and effectiveness of FM functions

(c) analyse FM policy against the principles for policy

(d) draft FM policy for a functional area of FM

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2: FM CONSUMER AND COMMUNICATION

OUTCOMES:

The objective of this module is to teach basic presentation skills and to identify the

various consumers of FM and analyse their needs and expectations.

To show that communication plays a key role in integrated facilities management.

After completion of this unit you should:

(a) be aware of the requirements for a good presentation,

(b) identify the main steps for developing both communications and presentation

(c) plans for the facilities management environment.

(d) Apply report writing skills

3: FM SOFT SERVICES

OUTCOMES OF SYLLABUS THEME:

The objective of this module is to provide the student with n understanding of the

importance of communication in the work environment and to teach basic communication

skill. It also seeks to explain the nature and role of Service Level Agreements in facilities

management.

After completion of this syllabus theme you should be able to:

(a) Explain the management of the different soft services in a building with a view to

achieving cost efficiency and other objectives of FM.

(b) Explain the principles of the outsourcing of facilities management / FM services

(c) Explain the function of the help desk in the integrated FM environment.

(d) Apply the principle of Total Quality Management in FM

(e) explain the principles and contents of a SLA; (f) discuss the importance of defining the scope of services in a SLA;

(g) describe the role of performance measures in a SLA;

(h) explain the procedures to be followed in case of non-performance; and

(i) explain how to ensure that a SLA reflects changing user demands.

(j) explain the nature and role of Service Level Agreements in facilities

Management

(k) draft a basic SLA for an FM service, inclusive of service standards and levels

(l) develop a basic quality management system for a soft service function

SLA.

(m) apply the legal knowledge obtained to brief a legal professional re the

proposed agreement with a provider.

−20−

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4: FACILITIES AND SPACE PLANNING AND MANAGEMENT

OUCOMES:

The objective of this module is to introduce you to the principles of facilities and space

planning and management and create an awareness of the role of space planning in

facilities management.

After completion of this unit you should be able to:

(a) explain how space requirements are established and forecast;

(b) discuss the effect of design of office space on productivity; (c) provide space planning guidelines for the design of offices;

(d) do a basic space planning design

(e) identify various spaces as per the SAPOA methodology

(f) apply ergonomic principles in the work environment

(g) apply the guidelines for the use of colour in the work environment

(h) understand / read as built drawings

(i) be familiar with the application of the CAD system

5: FM BUILDING MAINTENANCE

OUTCOMES:

The objective of this module is to introduce the student to building maintenance, liaise

with a contractors / professional team and supervise a maintenance team.


(a) explain what building maintenance is,

(b) identify the various types of maintenance,

(c) explain how maintenance should be executed,

(d) indicate the advantages and disadvantages of various types of

(e) maintenance contracts and discuss the compilation thereof

(f) evaluate building maintenance plans,

(g) oversee the management of maintenance budgets and

(h) use life cycle principles in planning for building maintenance.

explain the requirements of a manual for building maintenance.

(j) evaluate building maintenance plans

(k) compile a basic checklist for building condition assessment

(l) describe and evaluate the advantages and disadvantages of internal

(m) maintenance vis-à-vis maintenance by external contractors,

(n) explain the characteristics of a maintenance contract,

(o) distinguish various types of maintenance contracts.

(p) prepare a maintenance budget for a functional area of building maintenance

(q) prioritise maintenance work.

(r) describe the advantages of a life cycle cost approach for owners and

(s) managers;

(t) describe the problems with the application of LCC and identify the

(u) reasons for its limited application;

(v) explain and apply the techniques for the use of LCC;

(w) explain and apply techniques for the handling of risk and uncertainty

in LCC

−21−

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The following two modules are electives and students must decide which module they

wish to do.

6: OUTSOURCING OF FACILITIES MANAGEMENT

OUTCOMES:

The objectives of this unit is to provide an overview of the principles of outsourcing of

facilities management and application of these in the work environment.


(a) distinguish between outsourcing and contracting

(b) define outsourcing (c) evaluate which services in your company can or should be outsourced;

(d) critically evaluate the benefits and risks of outsourcing a specific function in your

company;

(e) describe how you would manage the outsourcing decision process; and

(f) explain how you would select a FM service provider

(g) contribute to the drafting of the contractual arrangement and SLA, with a

service provider.

OR

7: HEALTH AND SAFETY MANAGEMENT

LEARNING OUTCOMES:

The objective of this module unit is to provide an overview of the principles of health

and safety in the facilities management environment.

After completion of this unit you should be able to:

(a) explain the basic tenets of the Occupational Health and Safety Act (b) identify Health and Safety risks to employees and organisation

(c) explain the rights and responsibilities of both the employer and the

employee with regards to health and safety in facilities management

(d) contribute to the drafting of the health & safety policy for the organisation

(e) communicate the situation of Health and Safety within the organisation to the

relevant stakeholders using verbal and written communication skills (f) collect, analyse and critically evaluate health and safety information which has

been gathered from within the organisation.

−22−

Broc 2012

22

Work Based Learning (WBL)

Students will be required to complete 40 hours of WBL per module and will be

assessed on the following basis: The employer and the students will jointly

complete a pro forma WBLlogbook and questionnaire. View the attached Disciplinary procedures and Code of Conduct for students as it will be applicable to you on registering with the Academy. If you need any additional information on the Academy or the HCFM please contact the Academy at your convenience. Should you require this brochure in a hard copy format, please contact the Academy.

95323 Waterkloof 0145 012-460-8908 FAX 012-347-6529 082 568-5824

Enterprise Reg. No. 2005037308/07 e-mail: [email protected] website: www.a4fm.co.za

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