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User GuideAttendant Console

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Inter-Tel is aMicrosoft WNotice

el Attendant Console User Guide is released by INTER-TEL, INC. as a guideusers and trainers. It provides information necessary to properly install,

erate, and maintain the system.

s of this guide reflect current INTER-TEL standards and are subject to revisionithout notice. Software packages released after the publication of this guide willted in addenda to the guide or succeeding issues of the guide.

l information is required, please contact your service representative.

f you have any questions or comments regarding this manual or other technical documentation, contact

Inter-Tels Technical Publications Department at: [email protected]

registered trademark of Inter-Tel, Incorporated.indows and MS-DOS are registered trademarks of Microsoft Corporation.

Inter-Tel, Inc. June 2001 printe

QUICK REFERENCE GUIDE TOFREQUENTLY USED FEATURES

These are the basic instructions for the most frequently used telephone systemand voice mail features. For detailed information on these and other features,refer to the complete instructions in the User Guide.

TO PLACE A CALL Type the number in

ENTER. (You do ncalls.)

TO ANSWER A CALL Select the Answer i

TO HANG UP Press F12 OR select

TO PLACE A CALL O Press F10 OR select Press Answer to rem

TO PLACE A CALL O Select the Sys Hold

TO TRANSFER A CAL Select the destination Press ENTER to tra

TO TRANSFER TO VO Select the destination Select Voice Mail in

TO CANCEL A TRANS You can cancel a tran

the Cancel Trn icon

TO MAKE A PAGE Highlight the desired

OR select Begin PaOR double-click on t

Make your announce1d in USA Part No. 835.2469-1

the Number or Name box in the Directory and pressot need to enter an outgoing access code for outside

con OR press F9.

the Hang-Up icon.

N HOLD the Hold icon.ove the call from Hold.

N SYSTEM HOLD icon.

L number in the directory.

nsfer the call to the number.

ICE MAIL number in the directory.

the directory or press CTRL+ENTER.

FERsfer at any time before the transfer is completed. Select

OR press F6.

page zone in the Page Zones dialog and press ENTERgehe desired page zone. ment before the Paging timer expires, then hang up.

MESSAGESTO LEAVE A MESSAGE AT THE STATION Press CTRL+E OR select the Mess. Call icon.

TO LEAVE A VOICE MAIL MESSAGE Press CTRL+O OR select the Leave VM icon.

TO LEAVE A SILENT Select an entry in the

TO REMOVE A MESS From the Messages

highlight the messagTo remove all the me

TO RESPOND TO A MIf you have waiting messand a small lamp symbolthe message, time and dmessaging station.

NOTE: If a station-to-sttwo extension numbers, t

Highlight the messagIf the called station ido-not-disturb), the or leave your own m

NIGHT MODETO PLACE YOUR SYS Select Night Mode

Whenever the system

NOTE: This procedurenetwork, if you will be plagram a shortcut key to enrefer to the Attendant Con2

MESSAGE (WITHOUT PLACING A CALL) Directory, and then select Message on the Directory.

AGE WITHOUT RESPONDINGdialog (displayed through the Tools drop-down menu),e and select Remove.ssages in the list, Select Remove All.

ESSAGEages, the message indicator on the status bar says MSG appears. Each message is identified with the source ofate stamp, and the number of the messages from the

ation message is left more than once between the samehe message count will only display 1.

e and click Reply OR double-click on the message.s unavailable (does not answer the call, is busy, or is inmessage remains in the list and you can try again lateressage for that station.

TEM IN NIGHT MODE from the Console drop-down menu and select On. is in night mode, the Status bar displays NGT.

places only your system in night mode. In a multi-nodecing other nodes into night mode, you may want to pro-able and disable Network Night Mode. For more details,sole User Guide.

CONFERENCE CALLSTO BUILD A CONFERENCEYou can build a conference from calls that are either connected or on individualhold in the main Call List. You cannot add ringing calls.

Highlight the desired call from the call list. Press CTRL+N (this option is available only while you are on a call)

OR CTRL+ROR select ConferenOR drag and drop thThe Console copies

Repeat for all calls tference yet, you stillIf you copy the wronlighting it in the Codoes not affect the C

TO CONNECT A CONWhen you have built youence call.

Select Begin on the At any time during t

ence.

VOLUME AND MICTO ADJUST THE VOL Select Up or Down

OR press CTRL+P ume.

To save your volummenu.

TO MUTE THE MICRO Press CTRL+U OR

unmute the micropho3

cee highlighted call onto the Conference Setup dialog.the call into the Conference Setup list.o be included in the conference. There is no active con- must connect the conference, as described below.g call into the Conference tag list, remove it by high-nference Setup list and selecting Remove Call. Thisall List, only the Conference Setup list.

FERENCEr Conference list, you are ready to connect the confer-

Conference dialog. he conference, you can add another call into the confer-

ROPHONE MUTEUMEfrom the Volume drop-down menuto increase the volume or CTRL+W to lower the vol-

e settings, Select Save from the Volume drop-down

PHONESelect Mute from the Volume drop-down menu. (Tone, select Mute again.)

NOTES4

Inter-Tel Attendant Console Us

Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vSoftware License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

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CONTENTS PAGEiiier Guide

E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 This Users Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1ajor Enhancements In The Version 2.1 Release . . . . . . . . . . . . . .1d Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2umbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

STARTED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3m Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4oftware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4ardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4elephone System and Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4T Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5CP/IP Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5oftware Security Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

ling the Attendant Console Software . . . . . . . . . . . . . . . . . . . . . . .6pgrading the Attendant Console Software . . . . . . . . . . . . . . . . . . . . 7g the Attendant Console Application . . . . . . . . . . . . . . . . . . . . . .8ogging On. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8ogging Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9ming A System Refresh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10g Attendant Console Properties . . . . . . . . . . . . . . . . . . . . . . . . . . 11ser Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11ransfer Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14rogram Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16ocations Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18ight Mode Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19onnection Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21arnings Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23iagnostics Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

TENDANT CONSOLE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27ttendant Console Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

ist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Down Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32onsole Drop-Down Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32all Handling Drop-Down Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . 35irectory Drop-Down Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37olume Drop-Down Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48hortcuts Drop-Down Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49iew Drop-Down Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

GETTING

STAR

TEDTRO

UBLESHOO

TINGIN

DEX

USING CO

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iv

CONTENTS PAGETools Drop-Down Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60Help Drop-Down Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Handling Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73Placing Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73Hanging Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75Putting Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80Inter-Station Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82Dialing a Feature Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84Dialing Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Programming Station Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86Station Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88DND/Reminder Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Admin

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INDEX . . Inter-Tel Attendant Console User Guide

istrator Database Programming Planning Sheets . . . . . . . . . . . 94

SHOOTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97leshooting OAI Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97requently asked questions about OAI Configuration . . . . . . . . . . . 97leshooting The Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100onnection Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

ently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107ttendant Console Setup Options . . . . . . . . . . . . . . . . . . . . . . . . . 107creen Will Not Pop-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107irectories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107uting Your Phone Microphone. . . . . . . . . . . . . . . . . . . . . . . . . . . 108olume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108onference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108ialing a feature code or digits while on a call . . . . . . . . . . . . . . . . 108ime Differences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109ailbox Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110tatistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110atabase Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111


Inter-Tel, Inc. warrants the physical diskette(s) and physical documentation enclosedherein (but not any diskettes or documentation distributed by you) to be free ofdefects in materials and workmanship for a period of sixty days from the purchasedate. If Inter-Tel Integrated Systems receives notification within the warranty periodof defects in materials or workmanship, and such notification is determined by Inter-Tel Integrated Systems to be correct, Inter-Tel Integrated Systems will replace thedefective diskette(s) or documentation. DO NOT RETURN ANY PRODUCT UNTILYOU HAVE CONTACTED YOUR DEALER. YOUR DEALER WILL BERESPONSIBLE FOR OBTAINING RETURN AUTHORIZATION.The entire shall be liminclude or but not limiconsequenthas been spInter-Tel Inexceed the software, reTHIS WARTIES, EXPIMPLIED WULAR PURTHIS LIMIrepresentatimplied waWarranty cware) and iThis Limitdling, normor maintenaTel IntegratThis Limitevary from squential damthe above mver Guide

and exclusive liability and remedy for breach of this Limited Warrantyited to replacement of defective diskette(s) or documentation and shall notextend to any claim for or right to recover any other damages, includingted to, loss of profit, data, or use of the software, or special, incidental, orial damages or other similar claims, even if Inter-Tel Integrated Systemsecifically advised of the possibility of such damages. In no event will

tegrated Systems liability for any damages to you or any other person everlower of suggested list price or actual price paid for the license to use thegardless of any form of the claim.RANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRAN-RESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANYARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTIC-POSE. THERE ARE NO WARRANTIES WHICH EXTEND BEYONDTED WARRANTY. Specifically, Inter-Tel Integrated Systems makes noion or warranty that software is fit for any particular purpose and anyrranty of merchantability is limited to the sixty-day duration of the Limitedovering the physical diskette(s) and documentation only (and not the soft-s otherwise expressly and specifically disclaimed.ed Warranty does not apply to any products damaged by improper han-al wear and tear, accidents, lightning damage, negligence, or improper usence and does not apply to products altered without authorization by Inter-ed Systems.d Warranty gives you specific legal rights; you may have others which

tate to state. Some states do not allow the exclusion of incidental or conse-ages, or the limitation on how long an implied warranty lasts, so some of

ay not apply to you.

vi

THE FOLLOWING IS A LICENSE AGREEMENT RELATING TO THE INTER-TEL SOFTWARE. PLEASE CAREFULLY READ ALL OF THE TERMS ANDCONDITIONS BEFORE PROCEEDING. THE SOFTWARE REFERENCEDHEREIN IS LICENSED IN ACCORDANCE WITH THE FOLLOWING TERMSAND CONTIONS YOACCESS OAND PROPROSECU

DefinitionYou meaSoftware Pcessing unitem mean(hereinafteAuthorizeagreement aspecific Soaccompanytools, formcopies, moacquired bythis License

License:(a) Inter

non-

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(b) YoudiskInter-Tel Attendant Console User Guide

DITIONS. IF YOU DO NOT ACCEPT SUCH TERMS AND CONDI-U WILL NOT BE PERMITTED TO USE THE SOFTWARE. IF YOUR USE SUCH SOFTWARE IN CONTRAVENTION OF THE TERMSVISIONS OF THIS AGREEMENT, YOU WILL BE SUBJECT TOTION TO THE FULLEST EXTENT PERMITTED BY LAW.

s:ns, and Yours refers to the original end user purchaser of the Inter-Telrograms. Computer means a computer consisting of a single central pro-t, one keyboard and one video display terminal. Inter-Tel Hardware Sys-s any proprietary system distributed by Inter-Tel Integrated Systemsr Company or Inter-Tel) that operates by means of the Software.d Dealer means an individual or entity currently authorized in writing bynd in food standing with Inter-Tel entitling the dealer to sell or license the

ftware covered by this license. Software means: the computer programsing this License (including, but not limited to, codes, techniques, softwareats, designs, methods, processes, know-how and ideas) and any and alldifications, upgrades, enhancements and new releases thereof made or You and any and all manuals and other printed materials accompanying or the Software

-Tel Integrated Systems, Inc. (Inter-Tel) grants You a non-exclusive,transferable license to install and use the enclosed Inter-Tel Software andmpanying documentation on any one standalone personal computer or-Tel Hardware System (whichever applies). You assume the entire respon-ity for the selection and installation of the enclosed Software program(s)rder to achieve desired results. You agree that you are licensing the Pro- for its end use only and not for resale or redistribution. You must be anorized Dealer of the specific Inter-Tel products covered by this license.

will be liable for theft and infringement under applicable patent, copyrighttrademark laws of the United States for unauthorized use of the Softwarered by this license.

-Tel reserves all rights in and to all patents, copyrights, trademarks, masks and any other proprietary rights contained or embodied in the Software.

may make one (1) copy of the Inter-Tel Software program(s) contained onette(s) for back-up purposes only, provided that You reproduce and place


the Inter-Tel copyright notice on the backup copy. You may make one (1) copyof the Software program(s) onto one (1) hard drive. You may not copy theInter-Tel Software program(s) contained on any media other than diskette; e.g.,hard disk drive, ROMs, PALs, Software Protection Key, etc.

(c) You are hereby notified that contained third-party suppliers and vendors arethird-party beneficiaries to this Agreement to the extent that the Software con-tainssuppand Inter

Non-Perm

(a) Yousona

Soft(b) You

with(c) You

Tel this

(d) YouTel S

(e) Youresa

Term:

This Agreeuntil terminnal disketteInter-Tel sowith any teoriginal disSoftware pnate this licopies of th

Warranty:(a) Inter

medtive chas

(b) Interremeviier Guide

software, programming and other materials provided by such third-partyliers and vendors. Such provisions are made expressly for the benefit ofare enforceable by such third-party suppliers and vendors in addition to-Tel.itted Uses:

may not use the enclosed program(s) on more than one standalone per-l computer or Inter-Tel Hardware System at a time and may not load theware onto any file server or network. may not sublicense, assign or transfer Your rights under the Agreementout the prior written permission of Inter-Tel. may not use, copy, alter or transfer, electronically or otherwise, the Inter-Software (program(s) or documentation) except as expressly allowed inAgreement. may not translate, reverse engineer, disassemble or decompile the Inter-oftware.

agree that you are licensing the Program for its end use only and not forle or redistribution.

ment is effective from Your date of purchase and shall remain in forceated. You may terminate the Agreement by returning to Inter-Tel the origi-(s), ROMs, PALs, or other applicable software media and all copies of theftware program(s). The Agreement is also terminated if You fail to complyrm or condition of this Agreement. You agree to return to Inter-Tel thekette(s) and other applicable software media and all copies of the Inter-Telrogram(s) upon such termination. The Company may immediately termi-cense upon notice to you, whereupon you shall immediately destroy alle Program.

-Tel warrants to You that the diskette(s), and/or other applicable softwareia on which the Inter-Tel Software program(s) are furnished are not defec-under normal use for a period of ninety (90) days from the date of pur-e, as evidenced by a copy of Your sales receipt.-Tel and its third-party suppliers and vendors liability and Your exclusivedy shall be the replacement of any diskette(s) and/or other applicable soft-

viii

ware media that do not meet the warranty and which are returned to Inter-Telor an authorized dealer together with a copy of Your paid receipt. THEABOVE IS THE ONLY WARRANTY OF ANY KIND. ALL OTHER WAR-RANTIES EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIM-ITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY ANDFITNESS FOR A PARTICULAR USE ARE HEREBY DISCLAIMED. Thiswarranty gives You specific legal rights and You may also have other rightswhic

You acknowreleases, mthe Compaacknowledtrade secretthis Agreeminformation

You shall buse of the Pand hold haloss, liabilitties at any tto your usement, affilentity invol

The Indemagainst thewhich may or use of tharising out any such cl

Limits Of In no eventlosses (whechase, sale,tion with otprofits, losgoodwill oring or proginternationaattendant, oto the use otion is permto tangible negligence,Inter-Tel Attendant Console User Guide

h may vary from state to state.ledge that the Program, including the related documentation and any new

odifications and enhancements thereto, belongs to the Company, and thatny retains all right, title and interest in and to the Program. You furtherge that the Program and information relating thereto constitute valuables of the Company. You agree to comply with the terms and conditions ofent and agree to treat the Program as the confidential and proprietary

of the Company.

e solely responsible for the supervision, management and control of yourrogram and related products and documentation. You hereby indemnify

rmless the Company and its affiliates (the Indemnified Parties) against anyy, damages, costs or expenses suffered or incurred by the Indemnified Par-ime as a result, of any claim, action or proceeding arising out of or relating, operation or implementation of the Program. For purposes of this Agree-iate means any Company division or subsidiary or any other affiliatedved in the manufacture or wholesale distribution of Company products.

nified Parties shall not be responsible, and you shall have no recourse Indemnified Parties, for any loss, liability, damages, costs or expensesbe suffered or incurred at any time by you as a result of your reliance upone Program, or as a result of any claim, action or proceeding against youof or relating to the use of the Program, or as a result of your defense ofaim, action or proceeding.

Liability: shall Inter-Tel or its third-party suppliers and vendors be liable for anyther in tort, contract or otherwise) incurred in connection with the pur- possession, operation, or use of the Software (separately or in combina-her products) including, but not limited to loss of time, loss of anticipateds of data, loss of information, loss of business, loss of revenue, loss of loss of anticipated savings or other business losses, losses relating to rout-ramming errors, unauthorized use or access of all intrastate, interstate, andl long distance services, or such access or use by voice mail, DISA, autor 800 or 900 services by end-users or unrelated third parties, losses relatedf copyrighted music with Inter-Tel Software, and to the extent such limita-itted by applicable law, losses and damages resulting from physical injuryproperty or death or injury of any person whether arising from Inter-Tels breach of contract or otherwise. IN NO EVENT SHALL INTER-TEL OR


ITS THIRD-PARTY SUPPLIERS AND VENDORS BE LIABLE FOR ANY INCI-DENTAL OR CONSEQUENTIAL DAMAGES, DIRECTLY OR INDIRECTLYARISING FROM USE OR INABILITY TO USE THE SOFTWARE, SEPARATELYOR IN COMBINATION WITH OTHER PRODUCTS. IN NO EVENT SHALL THETOTAL LIABILITY OF INTER-TEL DAMAGES EXCEED THE AMOUNT PAIDBY YOU FOR THE SOFTWARE.

Entire Agreement:This Agreement constitutes the entire agreement between You and Inter-Tel andsupersedes any and all prior agreements between Inter-Tel and You with regard to theInter-Tel Software. No amendment, modification or waiver of this Agreement will bevalid unless set forth in a written instrument signed by the party to be bound thereby.This Agreement shall be governed by the laws of the State of Arizona. No failure ordelay on the part of Inter-Tel to enforce its rights hereunder shall operate as a waiverof any right.

This Agreement and any disputes arising hereunder shall be governed by the laws ofthe State of Arizona, United States of America, without regard to conflicts of lawsprinciples. The parties hereby expressly exclude the application of the U.N. Conven-tion on Contracts for the International Sale of Goods to the Agreement.

Government Restricted Rights:The Software is provided with restricted rights. Use, duplication or disclosure by thegovernment is subjected to restrictions set forth in subparagraph c (1) (ii) of theRights in T(Oct. 1988)Integrated Sixer Guide

echnical Data and Computer Software clause at DFARS 252.227-7013 and FAR 52.227-14 and 52.227-19 (June 1987). Contractor is Inter-Telystems, Inc., Chandler, Arizona 85226.

x Inter-Tel Attendant Console User Guide


WELCO

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Thank you for purchasing Inter-Tels Attendant Console version 2.1 software pack-age. The Attendant Console streamlines system attendant operations by linking thecall processing capability of your Inter-Tel telephone system with your personal com-puter (PC).The Attendant Console software is loaded on your PC and runs on Microsoft Win-dows 95, Windows 98, Windows 2000, Windows Millennium Edition, and WindowsNT 4.0 with Service Pack 3 or higher.

ABOUT THIS USERS GUIDEThis user guide provides all of the information you will need to use the AttendantConsole an Getting

Attend Using

inform Trouble

quently

THE MAJOR ERELEASE

System Zip sup

Suppor Set tran Easier Display Keep s Transfe1er Guide station node description in directory (see page 40)t for DND messages across multiple nodes (see page 42)sfer type for each station (see page 46)

shortcut programming (see page 51) link status (see page 57)

tatistics for two months (see page 71)r a call using the drag and drop feature (see page 75) Simplified user interface (see page 29) Option for automatic logon (see page 32) Programmable night mode enabling (see page 33) Displayd its features. Started includes installation instructions that tells how to set up your

ant Console.the Attendant Console includes basic call handling instructions and otheration you need to start using Attendant Console features.shooting covers error handling, troubleshooting procedures and fre- asked questions.

NHANCEMENTS IN THE VERSION 2.1

OAI Redundancy (see page 21)port for log files (page 25)

2WEL

COM

E

RELATED DOCUMENTATIONIn addition to this users guide, you should become familiar with the users guide foryour phone. If you are a System Administrator, you should also obtain a copy of the telephone sys-tems Administrators Guide for instructions on using the special Administrator fea-tures.

PART NUMBERSThe Attendant Console is available in the following packages:

NOTE: Th

PACKAGE PART NUMBER

Multi-Node Attendant Console V2.1 550.5310Upgrade Multi-Node Attendant Console V2.1 550.5311

Security Key Console Multi-Node

827.9103

SingleUpgra

Inter-Tel Attendant Console User Guidee software is provided on the CD-ROM (827.9128).

CD-ROM (V5.2)Attendant Console SoftwareAttendant Console V2.1 User GuideKey Caps Label

827.9128827.9366835.2270809.2018

Node Attendant Console V2.1 550.5312de Single Node Attendant Console V2.1 550.5313Security Key Console Single-NodeCD-ROM (V5.2)Attendant Console SoftwareAttendant Console V2.1 User GuideKey Caps Label

827.9129827.9128827.9366835.2270809.2018


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This chapter contains instructions for installing and setting up your Attendant Con-sole. SECTION CONTENTS PAGE

System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Telephone System and Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4CT Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5TCP/IP Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Software Security Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Installing the Attendant Console Software . . . . . . . . . . . . . . . . . . . . . . .6Upgrading the Attendant Console Software . . . . . . . . . . . . . . . . . . . . 7

Starting the Attendant Console Application . . . . . . . . . . . . . . . . . . . . . .8Logging On. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Logging Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Performing A System Refresh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10Setting Attendant Console Properties . . . . . . . . . . . . . . . . . . . . . . . . . . 11

User Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Transfer Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14PLNCWD3er Guide

rogram Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16ocations Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18ight Mode Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19onnection Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21arnings Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23iagnostics Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

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SYSTEM REQUIREMENTSSoftware Requirements

Microsoft Windows-based operating system TCP/IP protocol installed on your PC

Hardware Requirements Digital Phone, Agent Set, IP PhonePlus, or IP SoftPhone. PC-compatible computer with a 100 MHz Pentium or higher processor (200

MHZ o 24 MB

recomm

CD-RO TCP/IP

CPU, o A mon Keybo Paralle A head

Telephone S The In

must b Headse

ment). In Stat

option All 20

remote

If the nboxes odant CmailboInter-Tel Attendant Console User Guide OAI Events and System OAI Third Party Commands Premium Featurese enabled on all nodes.t mode must be enabled at your phone if using a headset (not a require-

ion Programming, your phone should have the Headset Connect Toneenabled.do-not-disturb messages must be identical on all nodes if you will be using do-not-programming across nodes.etwork has multiple Voice Processing Units, they must have remote mail-n the system where the Attendant Console is located to allow the Atten-

onsole user to leave voice mail messages for all mailboxes through thex associated with the Attendant Consoles extension.all nodes (5.119 or higher recommended). Systemr higher is recommended) of RAM, with a Minimum of 25 MB available hard disk space (32 MB isended)M drive for installation from CD connection to a System OAI Server (CT Gateway, Windows NT-Basedr System OAI Switch Transceiver)itor with 800 x 600 resolution or higher (1024 x 768 recommended)ard and two-button mousel port or USB port (for the software security key)set (recommended, but not required)ystem and Network

ter-Tel telephone system must be using version 5.1 or higher software on


Attendant Console The outgoing feature codes must be identical on all nodes if you will be using

remote call forward programming across nodes.

Attendant Console Database Programming The station database programming password must be identical on all nodes if you

will be using the Attendant Consoles database programming feature. Each n

can be Consowork.

Refer to thinformation

CT Gateway

multi-node The CT Gaallowing yo

TCP/IP ConnTCP/IP proand to a neIP addressecomputer. Twork admin

Software Se

functionalitto the paralTo install thyour PC, anof your PC.5er Guide

only work in demo mode. The software key does not affect they of the parallel port itself. Any device that you would normally connectlel port can also be connected through the software key.e software key, simply shut down Windows, turn off the power switch ond attach the appropriate end of the device to the parallel port on the backThe software key is a small security device that must be attached to your PCs par-allel port to fully enable the Attendant Console software. Without the key, the soft-ware will ectionsvides diagnostic and connectivity tools for connecting to other systemstwork. For TCP/IP to work on your computer, it must be configured withs, subnet masks, and a default gateway for each network adapter on theo determine if TCP/IP is installed on your computer, check with your net-istrator.

curity KeyRefer to the telephone system Installation and Field Maintenance Manual for moreinformation on the CT Gateway.onsole must have a TCP/IP connection to a CT Gateway that supports anetwork. teway coordinates events and commands from all connected sources,u to access and control devices on multiple system systems. DThe Attendant Console provides call handling for either a single telephone system ormulti-node system network. In order to support a multi-node system network theAttendant CGETTING

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ode has its own list of Do-Not-Disturb (DND) or Reminder messages thatused only on that node. Programming DND or Reminder messages in the

le Database Programming will override any existing messages in a net-

e telephone system Installation and Field Maintenance Manual for more on the Telephone System features.

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INSTALLING THE ATTENDANT CONSOLE SOFTWAREThe Attendant Console software is supplied on CD-ROM. The instructions assumethat a Microsoft Windows-based operating system is installed on your PC and thatyou are familiar with basic Windows navigation and using the mouse. Before installa-tion, ensure that the Windows operating system is running and that all WindowsapplicationsThe softwause the AttdemonstratAny devicekey. 1. Shut do 2. Attach

your PC

NOTEeach P

3. Restart 4. Insert t 5. From t 6. Use th

ROM a

NOTEgram w

7. After r 8. A Welc 9. A dialo

:\Program Files\Attendant Console, if it is not displayed, orectory where the Attendant Console files will be stored on the selected

lick Next to continue (or Cancel to exit without performing the installa-

the directions outlined by the installation wizard, clicking Next toe to the next screen. During the installation, the wizard will ask you theng information. Address: Enter the IP address of your System OAI Server.P Port: Enter the port number of the System OAI Server.I Password: Enter the password required by the System OAI Server.


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Extension: Enter your extension number. Enter Station Password: Enter the station password programmed for

your station. (At default, this is your extension number.) Toll Length: If the dialed number exceeds this length, the toll digits are

dialed. The default toll length is 10. For example, if the toll length is set to10 and the toll digit is set to 1, and the user dials a ten-digit number(6029619000), the Attendant Console automatically appends the toll digit(s)to the dialed number (16029619000).

Toll Digit(s): These are the digits required to make a toll call. In the U.S.,this is usually a 1.

NOTE: Areas that use 10-digit dialing for local calls should leave the TollDigit(s) field blank.

11. Click Next. The software installation will continue loading files.12. After all files have been installed, the Attendant Console will display a window

asking if you want to add a shortcut for the Attendant Console to the WindowsStart Mstart-up

13. Click F

you muinstall t

Upgrading tTo upgrade Simply

Consol7er Guide

: If the console is installed on Windows NT or 2000 and requires a reboot,st reboot the computer into an administrative account. In other words, to

he console you must have local administrative rights.

he Attendant Console Software existing Attendant Console software to the version 2.1 software: install the version 2.1 Software (827.9366) on the existing Attendante directory on your PC.14. Restart the computer if prompted.

NOTEenu or the desktop and if you want to launch the Attendant Console on. Answer as desired.inish to complete the installation.

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STARTING THE ATTENDANT CONSOLE APPLICATIONTo start the Attendant Console, do the following: 1. Ensure that your PC is turned on and running the Windows operating system. 2. From the Windows Start menu, select Programs, then select Attendant Con-

sole. The log on dialog box displays.

Logging OnYou must lsaved settindefault featIF YOU ARE

Click Aand clitings fConsol

New usTO USE PREV

Select then clmation

If this is therefresh.

Click L

NOTEcheck page 1Inter-Tel Attendant Console User Guide

AS A DIFFERENT USER:

og On from the Attendant Console dialog box.

: If the Attendant Console does not start immediately, click Options andthe settings under the Connection Tab. For further information, see00 or the Troubleshooting chapter.NOTE: If a second user logs on, the program automatically logs off the previous user.TO LOG ON og on to the Attendant Console before use. If you do not have previouslygs you can create a new user or log on as Default. The default user has theures and settings.A NEW USER:

dd User. Type your name in the text area of the New User dialog boxck OK. This allows you to set and save your own custom features and set-or use during another session. For information on setting the Attendante properties, see Setting Attendant Console Properties on page 11. ers are initially given the default settings.IOUSLY SET FEATURES:

the desired name from the drop-down list of previously entered names,ick Log On. The system displays the message, Retrieving System Infor-.

first time you have used the Attendant Console, the system will perform a

Inter-Tel Attend

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TO REMOVE A USER FROM THE LIST OF NAMES:

Select the desired user name from the drop-down list box, then click DeleteUser.

Logging OffTO LOG OFF THE CONSOLE:

Select Log Off from the Console drop-down menu (see page 32 for informationon drop-down menus).9ant Console User Guide

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PERFORMING A SYSTEM REFRESHThe Attendant Console receives data from the telephone system for page zones, direc-tory entries, and feature codes. While the Attendant Console is running, it is able torecognize changes in the database and update its own database. However, if the Atten-dant Console is not running, then the information must be transferred by performing asystem refresh.A system refresh is performed when the Attendant Console is first installed. You havethe option of having the system perform a refresh on start-up. To do so, check Auto-matically logon to the Console as: and select the desired login name, thencheck Perform Refresh at Startup in the Program Tab under Options (seepage 16). Otherwise, you will have to do a manual refresh. You should perform system refreshes periodically to ensure that the latest systeminformation is updated in your Attendant Console.

NOTE: If ming, the inmanual refrremain functelephone s

Select Attend

Click YOR

You caRefres

NOTEwas unprocescan allConsolserver,restart Inter-Tel Attendant Console User Guide

the Console is running when changes are made in the Database Program-formation is automatically updated and a refresh is not required. Perform aesh only in do-not-disturb or night mode, as the Attendant Console does nottional. Do not perform a refresh during peak hours, as it may slow down theystem.

System Refresh from the Attendant Console drop-down menu. Theant Console displays a box that asks if you wish to continue. es to complete the refresh (or No to cancel the refresh).

n also do a system refresh on startup by selecting Perform Systemh on the logon dialog (only when automatic logon is not enabled).

: If you receive the Resync Failed error message, the telephone systemable to process the resync request. The telephone system will be able tos the request within a few minutes and then the resync will be allowed. Youow the Attendant Console to try again automatically or exit the Attendante and try again later. Also when the Console is connected to a System OAI if the OAI Server connection fails during a system refresh, the console willthe refresh when the connection is restored.


SETTING ATTENDANT CONSOLE PROPERTIESTo set the Console properties, select Options from the Console drop-down menu(see page 32, for information on drop-down menus) or from the initial start-up win-dow. The Options window includes options for User, Transfer, Program, Locations,Night Mode, Connection, Warnings, and Diagnostics preferences.

User TabThe User taoptions for

Automcalls. Ynumbesion. (TIt doesfrom h11er Guidecount.)GETTING

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b, shown below, allows each Attendant Console user to set the followingtheir user name.

atic Forwarding: This provides an overflow location for incomingou may specify how many calls are allowed on your extension. When this

r is exceeded, all further calls automatically forward to the specified exten-he number of calls for Auto Forward includes only those that are ringing.

not include waiting hunt group calls, connected or holding calls. A recallold will not automatically forward, but will contribute to the maximum

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Enable Automatic Forwarding: Enables Automatic Forwarding. Ringing Calls: Specifies how many calls are allowed on your extension.

When this number is exceeded, all further calls automatically forward to thespecified extension. (The number of calls for Auto Forward includes onlythose that are ringing. It does not include waiting hunt group calls, connectedor holding calls. A recall from hold will not automatically forward, but willco

Forec

Hot Dthe numthe cur En Di

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anInter-Tel Attendant Console User Guide

ntribute to the maximum count.)rward Destination: Enter the extension number that you wish toeive your forwarded calls.

ialing: When this option is enabled, the number is dialed automatically ifber entered in the Number or Name search box matches a number in

rent Group. You do not need to press Enter. able: Enables Hot Dialing.

sable When Destination Is: If desired, you can selectively disable Hotaling when the destination is busy, in do-not-disturb, or forwarded byecking the appropriate boxes.

TE: For the fastest transfers, set the Default Transfer Type to Immediatensfer and enable Hot Dialing.

Mode: This determines what happens to a connected call when a new calle. If there is not a call holding for transfer, Skate Mode is ignored and theted call is put on holding for transfer when a new call is made. ate to Hold: Places a call on hold.ate to Disconnect: Disconnects a call.etup: The console allows you to change the font type and size used for

s.

ange: The following dialog box appears. Select the desired font, style,d size from the scrolling lists, then click OK to apply.


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Restore Default: Returns to the default font. Restore Program When Call Rings: Your Attendant Console screen moves

to the front when a call rings in, or pops up the Attendant Console screen if theprogram is minimized. (If you are using the Windows 98 or 2000 operating sys-tem, this feature may not work. Instead, the Attendant Console icon will flash inthe task bar.)

Show Hunt Group Calls for ACD Hunt Groups That I am Logged inTo: The ACD hunt group calls that you are logged in to are displayed in theDirectory List.

Allow Hold To Toggle Hold: You can double-click Hold to toggle the Holdstatus.13er Guide

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Transfer TabThe Transfer tab allows each Attendant Console user to set the following call optionsfor their user name.

Defauor use

Anthe

Imme

Perforonly ifwill ovGroupsInter-Tel Attendant Console User Guide

lt Transfer Type: This is the transfer type used when you press ENTERhot dialing. Your options are Announced Transfer or Immediate Transfer.nounced Transfer: Places a call to the destination so you can announce transfer. This is the default transfer mode.mediate Transfer: Transfers the call immediately, with no announce-nt.

m immediate transfers to hunt groups: This check box is enabled the Default Transfer Type is Announced. If this box is checked, the callerride the default transfer type and perform immediate transfer to Hunt.


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Perform immediate transfers to voice mail: This check box is enabledonly if the Default Transfer Type is Announced. If this box is checked, the callwill override the default transfer type and perform immediate transfer to VoiceMail.

Perform immediate transfers when dragging and dropping: This checkbox is enabled only if the Default Transfer Type is Announced.Transfers a callto a station just by dragging and dropping.

Transfer to voice mail if transfer destination is in DND: Transfers to astation in do-not-disturb go to voice mail. (Normally, you cannot complete atransfer to an extension in do-not-disturb.)

Hang-up to complete transfer: If this check box is checked, you will use theHang Up button to complete a transfer. If it is unchecked, you will use theComplete Transfer button. If it is unchecked and you click Hang Up duringan announcement call, the announcement call is disconnected and the call waitingto be transferred remains on hold; you can then make a new announcement call.

Hold to complete transfer to hold: If this box is checked, you will use theHold button to complete a transfer and place it on hold at the destination station.If it is unchecked, you will use the Complete To Hold button.

Show transfer type for directory entries: If this box is checked, the trans-fer type symbol, either immediate transfer ( ) or announced transfer ( ) ), isdisplayed in the Directory List. (For more information on Transfer Type, seepage 46.)15er Guide

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Program TabThe Program tab defines information the Attendant Console needs to determine whichcalls are local and which are toll calls. It also contains settings for the call log.

NOTE: These settings affect all Attendant Console users.

Get mmailboyou to ally set

Autom Au

Cowh

PesoInter-Tel Attendant Console User Guide

ailbox information from the telephone system: Allows you to getx information from the telephone system. The Console provides a way forignore the telephone system mailbox information and allows you to manu- the stations Has Mailbox flag.atic Logon:tomatically logon to the Console as: Allows you to log on to thensole application automatically as the user selected from the drop-downen you start the application.rform system refresh at startup: Every time you startup the Con-

le, the system updates the database information automatically.


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Toll Digits: Toll Digit(s): These are the digits required to make a toll call. In the U.S.,

this is usually a 1. In some locations with 10-digit dialing, the toll digit isnot required.

Length: If the dialed number exceeds this length, the toll digits are dialed.The default toll length is 10. For example, if the toll length is set to 10 andthe toll digit is set to 1, and the user dials a ten-digit number (6029619000),the Attendant Console automatically appends the toll digit(s) to the dialednumber (16029619000).

Call Log: Entries: This is the number of entries that will be stored in the Call Log.

When this number is exceeded, the oldest entry is deleted first. The range is0-3000, and the default setting is 20.

Area Code: When a phone number is redialed using the Call Log, the Con-sole removes this area code from the local number so that the Console doesnot verify if the specified area code is valid.17er Guide

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Locations TabThe Locations tab, shown below, contains a list with three columns: Node Number,System Location, and Custom Location.

ShowDirecto

Node dant Co

CustolocatioTo ente Se

a lInter-Tel Attendant Console User Guide

Locations in Directory: The Location column is displayed in thery and it shows locations of all the stations.Number and System Location: Indicates all the nodes that the Atten-nsole is communicating with and their locations.

m Location: Allows you to add the specific description of the systemn.

r a custom description for the node:lect the desired entry and click Edit. You can enter up to fifty characters inocation.


GET

Night Mode TabNOTE: Only an administrator can perform the night mode configuration and on andoff. All users will have the ability to view the night mode status but will not be allowed toput nodes in or out of night mode.

The Night Mode tab, shown below, allows an administrator to configure what willhappen when the nodes are put in Night Mode. This tab also shows the night modestatus of each node for all users.

Night Pu

pu Pu

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Mode Setup:t all nodes in night mode: All nodes connected to the OAI server are

t in and out of night mode.t only my node in night mode: Only the operators node is put in and

t of night mode.t selected nodes in night mode: Allows you to choose what nodesput in and out of night mode from a list. The list will contain all the nodest the Attendant Console is communicating with and their locations.

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To select the desired nodes: Check Put selected nodes in night mode, the Node list will

become editable, as shown below. Check the desired nodes and clickOK.Inter-Tel Attendant Console User Guide


GE

Connection TabThe Connection tab is used to set up communication with the telephone system. Thisinformation must be entered correctly for the Attendant Console to work. If you donot know the information, contact your telephone administrator.

Attend Ex No St

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ant Station: tension: Enter your extension number.de: Enter the node to which your phone is connected.

ation Password: Enter the station password programmed for your sta-n. (At default, this is your extension number.)nect: Reconnects your Attendant Console to the system.erver: The Console supports a feature called OAI Server Redundancy.ature allows you to specify a list of OAI servers to which the Console cant. When connecting, the Console will start at the top of the list and work down until it finds a server that will let it connect. Because the Console prioritizes through the server list in a top down manner, the first OAIon the list is the default primary server that the Console will connect.

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NOTE: One of the main reasons for supporting this feature is to integrate theConsole with the NT-based CPU. The NT-based CPU has redundancy capabilities,and by adding redundancy support to the Console, it can automatically make useof the NT-based CPUs redundancy feature. (The NT-based CPU has multiple(two) IP addresses that belong to it. If the primary CPU fails then the backup CPUautomatically takes over, however, the applications connected to the primary NT-based ondary

To add Cl

En

Clch

To rem Hi ClInter-Tel Attendant Console User Guide

CPU will just hang unless they have provisions for connecting to the sec- CPU.) or edit an OAI Server:ick Add or Edit. The Add/Edit OAI Connection dialog appears.

ter the desired IP Address, TCP Port, OAI Password, and Description.IP Address: Enter the IP address of your OAI Server.TCP Port: Enter the port number of the OAI Server.OAI Password: Enter the password required by the OAI Server. Anyapplication that connects to the OAI Server must have the OAI Pass-word which the server is configured to accept. The password may con-tain 0-15 characters and may include any characters (e.g., numerical,alphabetical, and symbols). It is case sensitive. Asterisks appear inplace of the digits as the password is typed.

Description: Enter the description of the IP address.ick OK to accept the change, or Cancel to exit without making anyanges.ove an OAI Server:ghlight the OAI Server you would like to remove.ick Remove.


Warnings TabThe Warning tab allows you to choose whether you want see warning messagesbefore you do any of the actions listed below.

Exiting Starting Starting Resetti Deletin Setting Deletin Deletin Deletin Hiding DeletinTo enable a Check To disable a Unchec23er Guide

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the Attendant Console with the close button: a database programming session a system refresh

ng my call statisticsg an Attendant Console user an invalid forward destinationg a custom groupg a custom directory entryg a custom directory entry that is a member of a custom group a member of a custom groupg OAI Connection Entries warning message:the desired warning message. warning message:k the desired warning message.

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Diagnostics TabThe Diagnostics tab, shown below, is used to set up log files. All commands, events,and confirmations sent to the phone system are saved to a log file. When the filereaches the maximum size specified in Diagnostics tab, the Attendant Console auto-matically erases the file and starts over. If several log files are maintained, the oldestwill be erased and a new one started.

Syste Conne

node. No

Co Co

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SInter-Tel Attendant Console User Guide

m Information: Indicates the Attendant Console system information. ction Status: Allows you to see the communication status for each

de Number and Location: Indicates all the nodes that the Attendantnsole is communicating with and their locations.mmunication Status:

Communicating: A node is communicating with the Console. Unkown: A node lost communication with the Console.

tails: This column is blank for communicating nodes. For nodes withmmunication problems, the details column shows either Unknown,erial Port Problem, or LAN Problem.


Log Files: Maximum Number of Log Files: This field specifies how many call logs

will be stored at one time. When the number of call logs exceed this number,the oldest logs will be removed as new logs are added. The default setting is5.

NOTE: To avoid losing the entire log file at one time. Do not set the maxi-mum number of log files to 1.

Maximum Size of Each File: This is the maximum log file size, in kilo-byma

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tes. When the file reaches the maximum size, the Attendant Console auto-tically erases the file and starts over. If several log files are maintained, oldest will be erased and a new one started. The maximum file size is0000 kilobytes.ve Log Files: The Console v.2.1 allows you to zip log files together sot there is only one zip file. This will prevent sending wrong files to Inter-l Engineering for troubleshooting purpose. save the log files:

Click Save Log Files. The following screen appears.

Compress (Zip) Log Files: By default this option is checked andthe log files will be compressed and saved to the Console log direc-tory with the freeze file name being ConsoleLogX.zip. When youclick OK, the following screen appears.

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To save the files as uncompressed: Simply uncheck Compress (Zip) Log Files. The following screen

appears. The default directory for the file and the file name remain thesame, except for the .log extension. However, the console appends_### to the base file name to differentiate between files in the samefreeze.

To

Inter-Tel Attendant Console User Guide

change the location: Click Browse and specify the new filename and location. The file-name letter (A) will change based on the existing log files in the logdirectory. For example, if ConsoleLogA.zip already exists in log thenthe new file name will be ConsoleLogB.zip.Create Multiple Zip Files to Fit on Floppy Disks: If the Com-press (Zip) Log Files box is checked, you also have the option to cre-ate multiple zip files so that each zip file can fit on a floppy disk. Thepurpose of this option is to allow you to initially save the zip files ontoyour hard drive and then later be able to transfer the zip files ontofloppy disks. The default directory and base file names for spannedzipped files are the same as for the normal zipped log files with theexception of the file extension. The initial file name will be .zip butsubsequent zip files will contain the extensions in the form of .z02,.z03 and so on, as shown below.

NOTE: The Create Multiple Zip Files to Fit on Floppy Disks option isavailable only when the Compress (Zip) Log Files checkbox is checked.If you would like to create multiple files, as shown above, reduce thenumber of bytes per log files in the Log File settings (see page 25).


The Attendant Console program allows you to use your PC to quickly handle a largenumber of calls, as well as use all of the features available through your keyset. It hasthe flexibility to accommodate several user styles. If you prefer to use the mouse,there are point-and-click options for most tasks. Or, if you like to use the keyboard,you can usecan set up These featuthis book.SECTION

Main ACall LDrop-

C

C

D

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S

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USING CO

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the function keys and/or other keystroke combinations. In addition, youcustomized shortcut keys and modify the display to suit your needs.res are also described in the Quick Reference Guide located at the front of

CONTENTS PAGEttendant Console Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

ist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Down Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32onsole Drop-Down Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Log Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Night Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33System Refresh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Exit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

all Handling Drop-Down Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Toolbars. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

irectory Drop-Down Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Directory List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Set DND. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Set Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Hide Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Has Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Sort Directory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45Transfer Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Custom Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

olume Drop-Down Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Adjusting the Volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Muting the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

hortcuts Drop-Down Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Setup Shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

iew Drop-Down Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56Toolbars. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56Status Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57Shortcut Panels 1-4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

ools Drop-Down Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61Custom Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62Database Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63Dial Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

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Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64Group Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65Hidden Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68Page Zones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Help Drop-Down Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72Handl

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ing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73lacing Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73nswering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Tagging Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74anging Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74ransferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Immediate Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75Announced Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76Transferring To Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . 76Canceling a Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76Transferring a Call with Hot Dialing . . . . . . . . . . . . . . . . . . . . . 77Transferring a Call without Hot Dialing . . . . . . . . . . . . . . . . . . 77Split between The Announcement Call and Transfer Party. . . 78Canceling A Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

utting Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79onference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Building a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80Connecting a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81Adding a Call to the Conference . . . . . . . . . . . . . . . . . . . . . . . 81

nter-Station Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82Leaving a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82Responding To a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . 83Removing a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

ialing a Feature Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84ialing Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

amming Station Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86tation Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Entering Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88Sorting and Moving Columns. . . . . . . . . . . . . . . . . . . . . . . . . . 88Searching. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88Descriptions and User Names . . . . . . . . . . . . . . . . . . . . . . . . . 89Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89Attendant Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89Administrator Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90Toll Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

ND/Reminder Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92Programming Do-Not-Disturb and Reminder Messages . . . . . 92

istrator Database Programming Planning Sheets . . . . . . . . . . . 94


MAIN ATTENDANT CONSOLE SCREENThe main screen of the Attendant Console version 2.1 has been simplified and is nowdivided into two functional areas: the call handling and directory areas. All of whichare described in the following pages. To resize the viewing area: Place t

Areas button

Shortcu Status

Action

Directory

Call HandingArea

Area29er Guide

ry List See page 38 for more details.t Buttons See page 49 for more details.

Bar See page 57 for more details.USING CO

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For more details on each area, refer to the following pages: Call List See page 30 for more details. Action Bar Shows the status of the current operation. For example, if you are

dialing it displays Dialing. Drop-Down Menus See page 32 for more details. Toolbars See page 35 for more details. Directo

Status BarDirectory Listhe mouse pointer on the bar dividing the Call Handling and Directoryuntil it changes to a double line with arrows. Hold down the left mouseand move the bar to the desired position, then release.

Tool BarsDrop-Down Menus Bar ShortcutButtonsCall List

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CALL LISTThe Call List, shown below, shows all calls currently connected, ringing, or on hold.A connected call will have a bullet in front of the name to make it easier to find in thelist. You can view and select calls in any order. Call information is shown in columns.

From the Tagtions d

From party, i

To Naenteredtion.

To Nuthat yoyou.

Elapsedefaultthe top

Type: (CO), o

Status Bl Co Ho Ho

ce

DN W Fo

ingpa

WInter-Tel Attendant Console User Guide

Name: For an outside call, this shows any Caller ID text, if received, or text that you have entered. For an intercom call, it shows the calling sta-escription.Number: For an outside call, this shows the phone number of the callingf available. For an intercom call, it shows the callers extension number.me: For an outside call, it shows the Caller ID or the Tag that you have, if available. For an intercom call, it shows the called station's descrip-

mber: For an outgoing call, this shows the telephone number or extensionu dialed. For incoming calls it shows the number the caller dialed to reach

d: This column shows the elapsed time since you received the call. By, the Call List is sorted according to elapsed time, with the oldest call at of the list. New calls are always added to the bottom of the list.This indicates whether the call is an intercom call (IC), an outside callr a conference call (CNF).: This indicates call status. The possible status options are as follows:ank: The status is blank if the call is at dial tone.nnected: You can talk to the other partylding: The call is on hold at your extension.lding for Transfer: The call will be on hold until you complete or can-

l the transfer.D: You called an extension in do-not-disturb.

aiting: You called a busy hunt group and the call has camped on.rwarding to XXXX: The Attendant Console is in the process of forward- this call due to automatic forwarding, as configured in User Settings (see

ge 11).aiting on Hold: The call is on hold at another extension.


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Waiting to Complete Transfer to VM: A transfer announcement callreached voice mail. Complete or cancel the transfer.

Recalling from XXXX: The call is recalling your station. Transfer from XXXX: The call was transferred to you. Forwarded from XXXX: The call was forwarded to you. Ringing: The call is ringing and it is not a recall, transfer, or forward. Hunt Group Call: The call is ringing a hunt group that you are logged into.31er Guide

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DROP-DOWN MENUSThere are drop-down menus on the main screen for access to various features. Severalof these menus can be accessed by selecting the right mouse button. These functionsare also available through keyboard commands or shortcut buttons (see page 31).Many of the keyboard alternates are listed to the right of the desired option on themenu. As with most Windows applications, menu items can also be accessed bypressing ALT+ the underlined letter in the menu title or list.

Console Drop-Down MenuWhen you select the Console drop-down menu, the screen shown below, appears.This allows you to do the following:

Log OffThis allows

Drop-Down MenusInter-Tel Attendant Console User Guide you to log off of the Attendant Console but does not close the application.


Night ModeThe Attendant Console provides programmable night mode enabling and disabling.The Night Mode dialog in the Console drop-down menu expands into four items: On: Turns on night mode. Off: Turns off night mode. View:

the nignicatinmode.

Confignodes ytion on33er Guide

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Displays the Night Mode Status dialog box as shown below. This showsht mode status for each node with which the Attendant Console is commu-g. From this screen, you can also put individual nodes in and out of night

ure: Displays a dialog, shown below, that allows you to configure theou want to take in and out of night mode. See page 19 for more informa-

the Night Mode Option.

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System RefreshThe Attendant Console receives data from the telephone system for page zones, direc-tory entries, and feature codes. While the Attendant Console is running, it is able torecognize changes in the database and update its own database. However, if the Atten-dant Console is not running, then the information must be transferred by performing asystem refresh.A system refresh is performed when the Attendant Console is first installed. You havethe option of having the system perform a refresh on start-up, by checking that optionon the start-up window. Otherwise, you will have to do a manual refresh. You should perform system refreshes periodically to ensure that the latest Systeminformation is updated in your Attendant Console.

NOTE: Perform a manual refresh only in do-not-disturb or night mode, as the Atten-dant Console does not remain functional. Do not perform a refresh during peak hours,as it may slow down the telephone system.

To perform 1. Select

Consol 2. Click Y

NOTEwas unprocescan allConsol

OptionsThis menu

ExitExits the apInter-Tel Attendant Console User Guide

system refresh:System Refresh from the Console drop-down menu. The Attendante displays a box that asks if you wish to continue. es to complete the refresh (or No to cancel the refresh).

: If you receive the Resync Failed error message, the telephone systemable to process the resync request. The telephone system will be able tos the request within a few minutes and then the resync will be allowed. Youow the Attendant Console to try again automatically or exit the Attendante and try again later.

sets the Attendant Console properties. (See page 11 for more details.)

plication.


Call Handling Drop-Down MenuWhen you select the Call Handing drop-down menu, the following screen appears.

mands and to handle ca

COMMANDS (BUTTONS)

ANSWER & HANG-UPAnswer

Hang-upTRANSFER BARImmediate Transfer(Transfer)

Answer & Hang-35er Guide

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ir position by dragging the vertical bars between the toolbars. The com-descriptions are described in the following table. For more details on howlls, see reference pages listed in the table.

DESCRIPTIONS REF.PG #

BARAnswers the call highlighted in the Call List portion of the main screen.

73

Disconnects the connected call. 74

Sends the selected call directly to the selected directory entry, without an announcement.

75

up BarHelp BarTransfer Bar

Call Operations BarHold BarUSING CO

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This contains common commands used during calls. This menu is also available byright-clicking over the Call List or using the tool bars.

ToolbarsThe Attendant Console has five toolbars, as shown below, which can be enabledthrough the View drop-down menu (see page 56 for more details). You can click but-tons to access Help and perform various call handling tasks. The toolbars can floatanywhere on the screen or be attached on any side of the main window. You canchange the

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Announced Transfer (Annc. Tranc)

Places the connected call on transfer hold, and makes an announcement call to the selected directory entry so that you can announce the transfer.

76

Transfer to Voice Mail (or Trans VM)

This transfers the connected call to the voice mailbox of the selected directory entry.

76

Hold for Tra(Hold TransSplit

Complete T(Complete)Complete T(Comp. HoCancel Tra(Cancel Trn

HOLD BARIndividual H(Hold)

System Ho

CALL OPEConference

Leave a Me(Mess. CalLeave a Vo(or Leave VTag (Tag C

Add To Dire(Add to DirHELP BARHelp

COMMANDS (BUTTONS) DESCRIPTIONS REF.PG #Inter-Tel Attendant Console User Guide

nsfer )

This places the connected call on transfer hold so that you can make an announcement call.

--

Switches the call between a transfer announcement call and the call that is waiting to be transferred.

78

ransfer Completes an announced transfer call. 77

ransfer to Hold ld)

Completes an announced transfer call and places it on hold at the transfer destination.

77

nsfer )

Cancels a call transfer with announcement. It disconnects the announcement call and reconnects the call waiting to be transferred.

76

old Places the connected call on individual hold. If the Hold to Complete Transfer Hold box is checked in the User Tab (see page 11), you can also use this button to complete an announced transfer and place the call on hold at the desti-nation station.

79

ld (Sys Hold) Places the connected call on System hold, which allows it to be picked up at any keyset station that has a flashing key for that outside line.

79

RATIONS BARAdds the selected call to a conference list when setting up a conference.

80

ssage l)

Leaves a message at the called station, then hangs up if you select it while you are on an intercom call.

82

ice Mail M)

Leaves a message in the mailbox associated with the called station while you are on an intercom call.

82

all) Allows you to associate a name with the selected outside call.

74

ctory )

Adds the selected call to your custom directory. 61, 62

Click this button, then place the help pointer over the por-tion on the Attendant Console where you need help.

--


Directory Drop-Down MenuWhen you the Directory drop-down menu, the following screen appears. The optionson this menu are also available by right-clicking over the Directory List. Someoptions are available as buttons at the bottom of the Directory List. For more detailson how to handle calls, see reference pages listed in the table below.

The directo

COMMANDS

CallVoice Mail

MessageSet DND

Set ForwardHide Entry

Has MailboxSort Directory37er Guide

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ry has the following common options:

Buttons

DESCRIPTIONS REF. PAGE #

Places a call to the selected directory entry. 73Calls the voice mailbox of the selected entry. If no entry is selected, it calls the general delivery mailbox.

82

Leaves a silent message indication at the selected station. 82Enables or disables do-not-disturb mode for the selected station.

42

Enables or disables call forwarding for the selected station. 42Hides the selected entry. (Cannot be used on custom entries.)

43

Indicates if directory entry has mailbox. 44Sorts directory list in ascending order based on the column selected.

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Drop-Down Menu

Directory List

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Directory ListDirectory information is provided by the telephone system (except custom entries).You can update your directory by performing a system refresh, as described in Per-forming A System Refresh on page 10.The Directory List shows extension, station, and phone numbers along with theirrespective first and last names, statuses, and locations, as shown below.

Transfer Type Sets the transfer type for each directory entry. 46Custom Entry Allows you to add, edit, or remove custom entries. 47

COMMANDS DESCRIPTIONS REF. PAGE #Inter-Tel Attendant Console User Guide


Number or Name: You can search for a specific station by simply typing textor digits in the Number or Name box, shown below, in the Directory.

The Attendant Console attempts to match characters with the data in the Lastor First column and numeric characters with the data in the Number column.It then selects the station with the best match. Using the following extensionexample:

If you select tlightedcomma

NOTEappearthe last

You caexamp If the initial + If youfirst nalast namNote thcharac

If you could c

Groupgroupstomizepage 65

Smith, Jack 130839er Guide

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type Smith, Ja it will find all three stations. You could continue typing tohe station with description Smith, Jamie or you could select the high- station. To look for a first name beginning with Ja, you can type a and then the first letters of the name (,Ja).

: This is reversed if you rearrange the columns so that the First names before the Last name. In that case, you would enter the first name before name (Jamie Smith) or a comma followed by the last name (,Smith).

n also type only the initial character of the name to search for a name. Forle, to search for Jamie Smith, you can use one of the following methods:Last name column is to the left of the First name column, type last name a comma + first name initial (s,j). move the First name column to the left of the Last name column, typeme initial + a space + last name initial (j s), or first name initial + a comma +

e initial (j,s). at you are not limited to only one character. You can type more than one

ter (e.g., smi,ja). type 130 it will find and select the station with extension 1300. Youontinue typing to select the station with extension 1308.: You can sort and display different groups in the directory. The default are Everyone, Inside Numbers, or Outside Numbers. You can also cus- the groups. For more information on how to create new groups, see.

Smith, James 1300Smith, Jamie 1315

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Last, First, and Number: Displays station users last and first names, andextension numbers.

NOTE: Speed-Dial Bin numbers display with the name or destination in the Lastname column and the Speed-Dial Bin number in the First name column, asshown in the highlighted area in the screen shown above.

Location: Displays the locations of stations. This is helpful in some multi-nodesituations to display the description of the node (i.g., Chandler - Node 1) where aparticular station is located.

NOTE: See page 67 for instructions on using and customizing the Directory.

Status: Displays status of the stations. If a station is idle, the status column isblank, otherwise, its status is listed. If an extension is in more than one state, allstates are listed. The Attendant Console always lists the forward path, then thedo-not-disturb message, followed by the status. See next page for status pictures.Inter-Tel Attendant Console User Guide


The possible status pictures are as follows:

PICTURE DESCRIPTIONIdle telephone

Idle telephone in do-not-disturb41er Guide

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Idle telephone that is forwarded

Busy telephone

Busy telephone in do-not-disturb

Busy telephone that is forwarded

Ringing telephone

Ringing telephone in do-not-disturb

Ringing telephone that is forwarded

The question mark is a custom entry that the Attendant Console cannot identify.The white phone is a custom entry that the Attendant Console recognizes as a station, but for which it cannot supply the status (it may be on another node).The magnifying glass represents a hunt group.

The telephone poles are trunk groups.

The yellow book with a pen represents outside telephone num-bers (other than speed-dial numbers).The yellow book represents speed-dial bins.

The mailbox stands for a voice mailbox, voice mail application, and voice mail access extensions.The entry is set to use Announced Transfer.The entry is set to use Immediate Transfer.

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Set DND You can place any station in the directory in do-not-disturb mode. 1. Highlight the desired entry in the Directory. 2. Click Set DND. The screen, shown

on the right, appears. 3. The drop-down list box contains the

list of programmed do-not-disturbmessagSelect ing thro

4. If desiLine ed

5. Click O

NOTEnodes.above,node.

Set ForwYou can pla 1. Highlig 2. Select

screen

3. Select scroll ForwarForwarAnsweAnswe

4. Type ttext bo

NOTEinsets tnumbeInter-Tel Attendant Console User Guide

es for your telephone system.the desired message by scroll-ugh the list.

red, enter text in the Secondit box. K.

: The Attendant Console v.2.1 supports DND messages across multiple The DND messages (00-20), shown in the Message drop-down list box may vary depending on how the DND messages were programmed in each

ard ce any station in the directory in call forwarding mode. ht the desired entry in the directory.Set Forward. The followingappears.the Forward type from the

box. The forward options are:d Off, Forward Immediate,d If Busy, Forward if Nor, Forward if Busy or Nor.

he Forward Destination in thex, then click OK.

: For outside number destinations, the Attendant Console automaticallyhe outgoing feature code. Do not include the outgoing access code in ther.


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Hide EntrySystem entries can be hidden so that they no longer display in the Directory. To display a hidden entry in the Directory: 1. Select Hidden Entries in the Tools drop-down menu. 2. Check Show hidden entries only to view all the hidden entries. 3. Highlight the entry in the Hidden Directory Entries list. To select all entries, press

CTRL+A.

NOTE: To select all but a few entries, press CTRL+A to select all and then, whileholding down the CTRL key and using the mouse, click to unhighlight those entriesthat are to remain hidden.

4. Select Unhide.To hide an entry from the Directory: 1. Select Hidden Entries in the Tools drop-down menu. 2. Check Show all entries. 3. Highlight the entry you wish to hide. To select all entries, press CTRL+A.

NOTE: To select all but a few entries, press CTRL+A to select all and then, whileholdingthat are

4. Click H

NOTE: If tautomaticalhidden. (To 43er Guide

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down the CTRL key and using the mouse, click to unhighlight those entries to be hidden.

ide Entry.

he description or number of the entry changes, the Attendant Console willly unhide and display the entry in the Directory. Custom entries cannot beremove custom entries from the Directory, see page 47.)

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Has MailboxIn the telephone system version 5.1, the Console has no knowledge of specific voicemail boxes. Therefore,

ac 2_1 user guide.pdf

Documents

press answer

destination press

press f12

press f9

press f6

station press ctrl e

o press f10

mail number