about us - sales training international · about us sales training international 0845 8901701* |...

About us

Sales Training International 0845 8901701* | [email protected]

www.salestrainingint.com

Dear Client

I am delighted to introduce STI’s latest training brochure. It is packed full of information about our

courses and the services we provide.

For over 20 years, STI has been partnering with some of the world’s leading organisations,

providing their staff with innovative training programmes, painstakingly developed in order to

guarantee significant increases in personal and organisational performance.

Throughout challenges economic situations we are proud to be one of the few training providers who

have both survived and prospered. This is in no part thanks to our loyal clients, fantastic staff and our

cutting edge new innovations re courses and services.

Our team of 30 staff can deliver over 500 subjects in over 10 languages.

We pride ourselves on being able to create a training solution in partnership with you, allowing us to

choose the correct development program and methodology that is totally company focused to suit

your specific needs. All our training is highly interactive and FUN, using brain friendly learning

techniques.

Our Vision First choice training provider for our business partners and clients worldwide To achieve this, we will:

Provide world class consultants who are committed to making a difference in the development of both the individuals and organisations we touch

Be market leaders in the design and delivery of bespoke HR and training solutions

Ensure our people and products deliver visible results and return on investment

Tracy Bedwell

Managing Director

What we offer



In House bespoke training courses We will design and deliver a solution that suits your specific needs, addressing the issues and

requirements from your training brief that best fits your culture, learning style and ways of

working.

Longer term modular courses

Modular, on-going programmes designed around the needs of your staff and business. These can range

from 5 days to 2 years in duration

Bespoke training course package for you to deliver internally

We will write a full trainers guide, delegate workbook, case studies and skills practice sessions, power

point and anything else you may need for your in-house trainers to use internally. We also offer train

the trainer to ensure they are fully up to speed on the content.

Standard self-study training manuals

We have a wide range of self-study training manuals available

for sale as a download from our website.

360-degree feedback and coaching

We will design your own 360-degree feedback system.

We also offer coaching programmes for managers to give

them the personal support that they need.

Consulting services

We can offer a wide range of consulting services including but

not limited to: HR (Competencies, Assessment Centres,

Recruitment, Job analysis / descriptions, TNA, Ga analysis),

Quality Management (TQM. Lean, Six Sigma, Audit of work

methods / procedures), Financial (-Financial Policies and Procedures, Internal Control Systems,

Budget Systems, VAT, Feasibility Studies, Business and Financial Forecasting), Strategy (Strategic

Planning, Key Performance Indicators, Change, Performance Measurement and Management, Employee

Engagement and Satisfaction Surveys), Sales and Marketing (Webchat, Net Promoter Score, Sales

Management Systems, Marketing Strategies)

OUR KEY UNIQUE SELLING POINT

“Bespoke, practical and quality training delivered by a trainer experienced in your industry is a

“given”.

Where we really make a difference is how we help your staff to embed and implement the

learning after the course. We offer industry-leading post-course support to make this happen, so you

get a real, tangible return on your investment”

Training courses and how they work



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1/2 day time management

1/2 day emotional intellegence

1/2 day NLP

1/2 day negotiation 2 D

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1 day sales

1 day presentations

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All negotiation

At Sales Training International we offer unique training solutions for your business needs. Therefore, we have listed the subjects we can cover, to help you put together a training course that will meet your specific requirements. For your convenience, we have categorised each subject under the following headings:

Leadership and Management

Sales

Customer Service

Marketing

Human Resources

Performance Management

Training & Presentations Skills

Six Sigma, Lean and Process Improvement

Business Skills

Secretarial and Administration

Telephone Skills/Call Centre

Cross-Cultural Skills

Teamwork

Finance Over the next pages you will find training subjects that can be grouped together or chosen individually

to form a complete course. You can select subjects from any section, to build your ideal training

course. The subjects vary in length from 1 hour to 5 days.

What a 2-day course could look like:

We will build it to whatever you want. Once you have decided upon your areas of need and selected the appropriate subjects, we will construct a company specific course that will satisfy your needs. We will provide you with a detailed Course Outline, which will contain the Course Aims and Objectives, together with detailed Course Content.

List of subjects we can deliver



LEADERSHIP

Below is a selection of the subjects we can deliver for

Leadership and Management, for a full list please contact us

Assertiveness

Business Analysis

Business Awareness

Business Excellence

Business Strategy

Change Management

Coaching

Communication Skills

Conflict Management

Cross Cultural Management

Delegation

Developing and Communicating Your Vision, Mission and Strategy

Developing a Corporate Culture

Diversity in the Workplace

Emotional Intelligence

Finance for Non-Financial Managers

FISH – World-famous techniques for management, and coaching

Flying under the Radar - using psychological shortcuts to influence others

Innovation and the Creative Brain

Interpersonal Skills

Lean processing skills

Managing Millennials

Meetings

Mentoring Skills

Motivation

Negotiation Skills

Networking for Business Success

NLP in Leadership

Operations Management

Planning, Organisation and Control

Positive Thinking

Presentation Skills

Problem Solving and Decision-Making

Process Management

Project Management

SDI – Strengths Deployment Inventory – a profiling tool to assess your leadership style and that of your team and how your style can impact on your team

Six Sigma – Quality and Improvement

Strategic Thinking

Stress Management

Supervisory Skills

Supply Chain Management

Time Management

The Top 10 Traits of Highly Successful People

The New Manager/Leader

The Middle Manager/Leader

The Senior/Advanced Manager/Leader

The Technical Manager (Engineers, IT specialists etc.)

The Cost of Quality

Total Quality Management

Women in Business

Think Critically and Succeed




SALES

CUSTOMER SERVICE

Below is a selection of the subjects we can deliver for Sales, for a full list please

contact us.

Advanced Selling Skills

An Introduction to Selling Skills

Bid Management

Bid Writing

Communication to Increase Sales

Cross Cultural Selling

FISH – Increasing Sales Performance

Key Account Management

Negotiation Skills

Networking for Success

NLP in Selling

Presentation Skills

Retail Selling

Sales Team Management Training

Selling / Consultancy in a Cross-Cultural Environment

Strategic Selling

Telephone Selling Skills (Inbound and Outbound)

Territory/Regional Sales Management

The Sales Toolkit

Trusted Advisor

Visual Merchandising

Web Chat – Increase your sales

Who is My Customer? – SDI and Selling

Winning Beauty Parades Whole Brain Thinking – A Profiling Tool to Aid Selling


Customer Service, for a full list please contact us.

Customer Service

Beyond Customer Service

Communication Skills

Cross Cultural Service

Customer Relationship Management

Customer Service for non-frontline staff

Customer Service – Delivering Excellence

Customer Service Driving Strategy

FISH – world-famous customer service techniques

Internal Customer Services

Know Your Customer? – SDI Profiling Tool

Net Promoter Score

Web Chat – Improve your service




Below is a selection of the subjects we can deliver for Marketing, for a full list please

contact us.

• Aligning Digital Marketing & Social Media with Marketing Strategy for Maximum Return on Investment

• Aligning e-Marketing and Traditional Media

• Aligning Marketing and Sales

• An Introduction to Marketing

• Best Practice Presentation and Pitching Skills for Media, Creatives, Designers and Agencies

• Category Management

• Client-side Development Programme for Agencies

• Delivering Marketing Communications

• E-Marketing and Websites

• Event Management

• Getting the Best from Agencies

• Introduction to Public Sector Marketing

• Market Intelligence

• Market Research Questionnaires

• Marketing for Lead Generation

• Market Segmentation and Customer Relationship Management

• Product Marketing and Innovative NPD

• Public and Media Relations

• Return on Investment

• Strategic Marketing Planning

• The Psychology Behind Marketing

Below is a selection of the subjects we can deliver for Human Resources, for a full list

please contact us.

• An Introduction to Human Resources

• Competencies

• Cross Cultural HR

• Discipline and Grievance

• Diversity in the Workplace

• Employment Law

• Job Evaluation

• HR Balanced Scorecard

• HR Management

• HR Strategy

• Organisation and Manpower Planning

• Performance Management

• Psychometric Testing and Assessments

• Recruitment, Interviewing and Selection

• ROI for the Training Function

• Succession Planning

• Train the Trainer

• Training Co-ordinator

• Training Cycle and Evaluation

• Training Needs Analysis

MARKETING

HUMAN RESOURCES




Below is a selection of the subjects we can deliver for Performance Management, for a full

list please contact us.

• Appraisals

• Coaching to Improve Performance

• Competency Based Performance Management

• Giving Feedback

• Mentoring Skills

• Monitoring Performance

• Motivation and Compensation

• Performance Management for Managers

• Performance Management for Appraises

• Self-Development Planning

• The PM Cycle

Below is a selection of the subjects we can deliver for Training & Presentation Skills, for a

full list please contact us.

• Accelerated Learning

• Facilitation Skills

• Instructional Techniques

• Powerful Presentations

• Presentations and Question Answering for Engineers and the Technical Specialist

• Public Speaking

• The Exceptional Trainer Masterclass

• Training Needs Analysis

• Training Cycle and Evaluation

• Training For the Technical Specialist

• Training for Profit and Return on Investment

• Train the Trainer

• Writing Training Courses

• Visual Thinking

PERFORMANCE MANAGEMENT

TRAINING & PRESENTATIONS




Below is a selection of the subjects we can deliver for Six Sigma and Process Improvement,

for a full list please contact us.

• Assessing your pain points • Culture Change “We’ve always done it

that way” • Current & Future State Mapping • Continuous Improvement • Green Belt Six Sigma • Kaizen Events • KPI’s (Key Performance Indicators) • Lean Processing

• Mistake proofing (error proofing) • Quality Mapping • Reduce the “waste” • Root Cause Analysis • Single Point Lesson • Supply Chain • Visual Factory • Voice of the Customer?

• Yellow Belt Six Sigma


Business Skills, for a full list please contact us.

• Balanced Scorecard

• Business Awareness

• Business Excellence

• Business Planning

• Business Writing

• Career Development

• Career Development for Millennials

• Communication Skills

• Cross Cultural Working

• Decision Making

• Finance for Non-Financial Managers

• Flying under the Radar - using psychological shortcuts to influence others

• If it Isn’t Broke Why Fix It – Why change matters

• Innovation and the Creative Brain

• Internal Consultancy

• Mini MBA

• Networking for Success

• NLP For Business Excellence

• Planning, Organisation and Control

• Problem Solving

• Professional Consultancy

• Project Management

• Quantitative Methods For Business Excellence

• Report Writing

• SDI Profiling

• Women in Business

• Whole Brain Thinking – A Profiling Tool

• Writing Effective Emails

• Visual Thinking

SIX SIGMA & LEAN

BUSINESS SKILLS




Below is a selection of the subjects we can deliver for Secretaries and Administrative Staff,

for a full list please contact us.

• Advanced Office Manager

• Document Management

• Supervisor’s Skills New / Advanced

• The Effective Administrator

• The Office Professional

• The Senior Secretary

Below is a selection of the subjects we can deliver for Call Centres, for a full list please

contact us.

• Call Centre Help Desk

• Call Centre Team Leader Training

• Call Monitoring

• Customer Service in a Call Centre

• Improving your Net Promoter Score

• Inbound/Outbound Selling

• Managing a Call Centre

• Smart Skills for Help Desk Professionals

• Telephone Skills

• Webchat - An alternative to telesales?

Below is a selection of the subjects we can deliver for Cross Cultural Skills, for a full list

please contact us.

• Communicating Across Cultures

• Cross Cultural Working

• Customer Service across Cultures

• Dealing with The …… (single cultural programme focussing on one culture at a time i.e. dealing with the Spanish, Germans, Chinese etc.)

• Kiss, Bow or Shake Hands

• Leading an International Organisation

• Managing a Multicultural Team

• Negotiating Across Cultures

• Selling / Consultancy Skills in a Multicultural Environment

SECRETARIAL / ADMINISTRATION

CALL CENTRE

CROSS CULTURAL




Below is a selection of the subjects we can deliver for Team working, for a full list please

contact us.

• Cross Cultural Teams

• Flying under the Radar - using psychological shortcuts to influence others

• High Performance Teams

• If it Isn’t Broke Why Fix It – Why change matters

• Interpersonal Strategies – Behavioural /Personality Styles

• Leading a High Performance Team

• Motivating Teams

• SDI and Teams

• Team Development

• Think Critically and Succeed as a Team

• Virtual / Remote Teams

Below is a selection of the subjects we can deliver for Finance, for a full list please

contact us.

Accounting and Finance

• Accounting for Non-Accountants

• Analysis of Accounts and Business Ratios

• Budgeting and Cost Control

• Budgeting and Forecasting

• Budget Preparation

• Business Structures

• Business Performance Ratio

• Cash Flow Management

• Cash flow Analysis and Forecasting

• Capital Investment Appraisals

• Costing and Breakeven

• Corporate Governance

• Finance for Non-Financial Managers

• Finance in an International Market

• Financial Analysis & The Stock Market

• Forensic Accounting and Auditing

• Raising Finance

• Stock Market and Raising Capital

• Treasury Management: Tools and techniques

• IFRS, US and UK GAAP

• Audit and Assurance

• Cost Management

• Resource Accounting and Budgeting

• Financial Management

• Financial Systems Implementation

• Tax Compliance

• Accounting – ACCA and AAT courses

TEAMWORK

FINANCIAL




Derivatives and Trading

• Yield Curves

• Swaps

• Interest Rate Futures

• FX Swaps, Options

• Volatility

• ALM (Asset Liability Management)

• Pricing and Trading Options

• Islamic Finance

• School of Derivatives

Financial Modelling & Planning

• Financial Modelling in Excel

• Financial Modelling for Investment

• Mergers & Acquisitions Modelling

• Valuation Modelling

• Forecasting and Statistical Modelling

• Modelling for Corporate Restructuring

• Business Planning

• Forecasting Cashflows in Excel

• Leveraged Finance Modelling

• Project Finance Modelling

• Modelling M&A

Investment Management Products

• Fund Management

• Fund Administration

• Hedge Funds

• Investment Management

• Corporate Actions

Private Equity

• Analysing and Modelling Company Buyouts

• Introduction to Modelling Leveraged Finance

• Understanding Private Equity

• Introduction to Buy Outs

• Introduction to MBOs

• Buy Out Modelling

Strategy and Risk

• Due Diligence Process

• Buying and selling businesses

• Risk Management

• Credit Risk

• Option Risk

• Market Risk

• Bonds (including risk)

• Sarbanes-Oxley

Our process



Sales Training International Ltd undertake the following process, to help assess your training needs

and deliver your specific training requirements to the highest standards.

Follow up Call / Meeting: Once we have received your initial phone call or email, one of our directors

will contact you to discuss your requirements in order to fully establish your training needs and if

appropriate arrange a meeting.

Course Outlines / Proposal: once we have established and agreed your needs, we will send you a full

proposal, including detailed workshop outlines, trainer profile, references and costings.

Course Customisation: We may need to spend time with your company to familiarise ourselves with

your products and processes to enable us to write a company specific training workshop, or at the very

least ask you for further information on your products and processes to help with tailored case studies

etc. If you feel further in-depth investigation is required, our consultant can conduct a full training

needs analysis and subsequently produce a report which will detail findings, conclusions and

recommendations on how to improve the efficiency and profitability of your company.

Pre-Course Approval: Once the recommendations have been accepted and the training solutions

designed, these can be presented to you for final approval before the training is delivered.

Training Course: This will be a tailored course based on your specific needs and delivered at a

location of your choice.

Feedback: To help you with your evaluation process we will provide you with course feedback. If

requested, we can also provide feedback on individuals which can be used for their ongoing

development.

Coaching: As well as training, all our consultants are

qualified coaches and can provide an in-depth coaching

service. This will involve observation of your staff in the

workplace with comprehensive feedback and coaching.

This will enable potential performance issues to be

identified and solutions established, thereby enhancing

and improving existing performance, leading to

increased productivity and profitability.

Email Support: All of our in-house courses include a

free, six-month email support system, whereby all

participants can contact the training consultant that

conducted the course, where available, or an alternative

experienced consultant, to answer any questions or

provide further information.

Client List



We have worked with a variety of clients worldwide, covering a wide range of industries. For a full

list, including references, please visit our website. A small sample includes:

Terms and conditions



In order to ensure the best possible level of service to our clients we operate under the following

terms and conditions, which will be formally laid out in our final contract and agreed with you.

Consultancy and training fees will be charged at the following rates:

Training / Facilitation £1400 per day *

Consultancy / Coaching £950 per day *

Fees will include:

Designing of all modules

Writing all modules

Delivery

Printing of training materials

Pre-and post-course reporting

Free 6 months after course support via email

Our fees exclude:

Trainers travel, accommodation (if needed) and subsistence

Venue and delegate costs

Venue training equipment

All invoices must be settled within 30 days to avoid interest charges.

The following cancellation rates will apply where notice is given:

Within 2 weeks- 100% of fee



More than 4 weeks- No fee

All bookings will be confirmed in writing prior to being finalised with an agreed contract.

Sales Training International Ltd reserves the right to amend their fees at any time (prior to agreeing a

contract).

* Fees for financial courses and courses delivered in a foreign language may vary and are on

application. Fees may also vary for a larger number of days booked as we would be happy to offer a

discount *

about us - sales training international · about us sales training international 0845 8901701* |...

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