about how to increase your revenues and the decisive role of a happy secretary

3.

SOURCESebuero AG

TELEFAX:0800 328 37 63 (national kostenlos)+49 30 780 999 72 (international)

TELEFON:0800 5040 4444 09 (national kostenlos)+49 30 780 999 99 (international)

WEB: www.ebuero.deE-mail: [email protected]

Hauptstr. 8im Meisenbachhaus10827 BerlinDeutschland

49%

61%

63%OPPORTUNITY TO USE SKILLS AND ABILITIES

GOOD RELATIONSHIP WITH THE EMPLOYER

PERSONAL DEVELOPMENT OPPORTUNITIES

AND WHAT DOES THIS MEAN FOR PROFESSIONALS AND ORGANIZATIONS?

Let her focus on her real skills...

1.

2....and delegate secondary activities to your virtualsecretary

* drafting presentations* transcriptions/ dictations

* billing/ invoicing* doing researches on business-related issues

* organizing meetings and business travels* managing business correspondance, etc.

Do something special for herfrom time to time...

* send her home on a friday after the lunch break to reward her for a great job done

*remember her birthday* give her extra time o� to spend with

her family, etc.

- 32% commitment - 43% productivity - 37% sales revenue

LET’S HAVE A LOOK AT THE MOST IMPORTANT SOURCE OF IRRITATION FROM A SECRETARY’S PERSPECTIVE: TOO MANY INTERRUPTIONS

30%

is the annual amount of revenues that small organizations

and professionals loose due to a bad phone reachability

63%

of the callers will not leave a message in your answering

machine. They want an immediate answer

they won't try a second time, they'll call your competitors.

WHY ARE SO MANY SECRETARIES UNHAPPY AT WORK? * Too many interruptions (mainly due to incoming calls)

* Lack of clear objectives and expectations

First of all: if your secretary is

overworked she risks to sound unprofessional to callers!

While your ebuero secretary: * Answers the phone in your company name * Manages your appointments and daily agenda* Gives out information to callers * Receives and forwards your faxes via e-mail * Ships you call notes in real time by e-mail or SMS...

0%

50%

75%

25%

100%

!

0%

50%

75%

25%

100%

?

Holy sh**!! We need to do something to avoid those

you loose a call, you loose money

ALTHOUGH YOUR SECRETARY IS A MULTI-TASKING GENIUS, SHE CAN ALWAYS LOOSE IMPORTANT CALLS. THIS WILL INCREASE HER STRESS AT WORK AND AFFECT YOUR BUSINESS IN SEVERAL NEGATIVE WAYS

- Günter Faltin, Kopf schlägt Kapital. Die ganz andere Art, ein Unternehmen zu gründen. Von der Lust, ein Entrepreneur zu sein. Carl Hanser Verlag, München, 2008. (English version: Brains versus Capital: Entrepreneurship for Everyone - Lean, Smart, Simple, Stiftung Entrepreneurship, Berlin, 2013). - 2012 Employee Job Satisfaction and Engagement from the Society of Human Resource Management (SHRM).- Shawn Anchor, The Happiness Advantage, Crown Business, 2010.

BUT WHAT MAKES SECRETARIES HAPPY? Sounds easy to

realize, doesn’t it?

...AS A RESULT, YOU WILL ACHIEVE HIGHER GOALS AND INCREASE YOUR REVENUES!

ABOUT HOW TO INCREASE YOUR

REVENUESAND THE DECISIVE ROLE OF

A HAPPY SECRETARY

...Your secretary will have more time to deepen her skills, and consequently will bemore satis�ed and

more committedto your

company...

*compared to companies where secretaries are happy and satis�ed

SO HERE’S HOW YOU’LL MAKE YOUR SECRETARY HAPPIER AND INCREASE YOUR REVENUES AT THE SAME TIME

* Too many di�erent tasks (di�culty to prioritize)