Museum Supervisor

About Aberdeen City CouncilOur purpose is to ensure the People and Place of Aberdeen prosper and to protect the People and Place from harm.

The Local Outcome Improvement Plan 2016 – 2026 (LOIP) identifies how Aberdeen City Council, together with our Community Planning Partners, will tackle the key issues facing our city to ensure Aberdeen is a place where all people prosper. The LOIP sets out our shared promises to the people of Aberdeen:

Prosperous Economy - Aberdeen has a flourishing, thriving and successful local economy. Prosperous People - People in Aberdeen are happy, healthy and enjoy positive life outcomes. Prosperous Place - People experience Aberdeen as the best place to invest, live and visit. Enabling Technology - Innovative, integrated and transformed public services.

To deliver our promises to the city of Aberdeen, our focus is on: Empowering staff to meet priority outcomes Empowering the communities, we serve to be self-sufficient Early intervention and prevention of harm to the people, place and economy of Aberdeen Connecting with citizens, customers and partners through our use of digital Using data and information to help us understand the demand on the Council and how we can better

meet our outcomes Being entrepreneurial - creative and innovative in how we do our business.

We count on our employees to be enthusiastic and proactive public servants, who are committed to our purpose and motivated to make a positive and lasting difference to the city and its people.

Aberdeen City Council is arranged into six functions. Each function is divided into clusters, and within each cluster are service areas/teams.

About the Place Function This Function will lead on the direction and delivery of economic, social and physical strategies for the continuous development of Aberdeen as a globally competitive city. It will work in partnership with organisations and agencies in the development and growth of Aberdeen’s economy to deliver the Regional Economic Strategy.

About the City Growth ClusterThis Cluster is responsible for representing the council and the city of Aberdeen on local, regional, national and international stages, supporting inward investment and the promotion of the city as a competitive business location. Key responsibilities will be outward trade, a diverse employability and skills base; and a focus on tourism, culture and the development of our events programme.

About the Galleries, Museums and Archives team Galleries, Museums and Archives is responsible for the development, care and interpretation of the art and heritage collections held by the council. The historical records of Aberdeenshire Council are also preserved and managed by the team. Key responsibilities are visitor engagement, customer service and management of the sites across the city where these collections are accessed and displayed; this includes Aberdeen Maritime Museum, Aberdeen Art Gallery, Aberdeen Treasure Hub and Old Aberdeen House. The service also promotes and delivers a programme of exhibitions, activities, events and learning opportunities for all ages and abilities.

This job profile provides indicative information about outcomes, tasks and activities that may be undertaken as part of this role. It is not intended to be an exhaustive list due to the need for agility and flexibility in our workforce and to be responsive to

change and meet the business needs.

About the RoleTo manage the operation of security arrangements and customer care across the Museum and Gallery venues. The post has a key role in providing a first point of contact for visitors and users to venues. Tasks include managing the front of house team, delivering excellent customer care, organising security arrangements, staff rotas, building maintenance and cleaning duties. To provide support for a range of exhibitions, displays, collection work, events, functions & corporate hire. The supervisor team plays a key role in supporting out teams with AAGM with strategic planning.

The job requires weekend and out-of-standard hours working and lone working.

Job Title Museum Supervisor

Grade 10

Location Aberdeen Art Gallery and Museums – All venues

Key Outcomes and Task ExamplesThe post holder will deliver: Examples of related tasks: Manage the front of house team to

deliver excellent quality of service in all relevant areas.

Manage a team of Museum Assistants in the duties and responsibilities of their posts including allocating tasks and devising work assignments

Draw up work and holiday rotas as appropriate and ensure that all documentation is correctly completed.

Ensure that all site staff are well briefed and trained for their roles. This includes the operation of equipment, installation and handling of artefacts and works of art.

Maintain and administer all paperwork related to financial matters, including purchasing and invoices.

Participate in the recruitment and selection of Museum Assistants as required.

Carry out performance appraisal meetings and sickness monitoring of Museum Assistants. The postholder will also assist with any disciplinary / grievance issues which may arise.

Provide leadership and promote team development and demonstrate an emphasis on the highest quality of work, customer care and a welcoming first point of contact for visitors.

Deal with a variety of service-related issues by instigating solutions, promoting positive and courteous standards of customer care and adopting a collaborative team approach.

Advise the Museums Manager on new developments and techniques relating to the key tasks of the post.

Manage, organise and participate in the security and front of house service

Supervise and participate in the provision of security, ensuring that all procedures related to the security of the Collections and

This job profile provides indicative information about outcomes, tasks and activities that may be undertaken as part of this role. It is not intended to be an exhaustive list due to the need for agility and flexibility in our workforce and to be responsive to

change and meet the business needs.

Museum Manager MUSEUM SUPERVISOR Museum Assistants

across all Museum & Gallery venues, including opening and locking the buildings.

buildings are followed, including unlocking and locking of buildings at the start and close of the working day.

Ensure appropriate levels of staffing to ensure adequate surveillance throughout the building, including areas both open and closed to the public. This includes security cover for collections, exhibitions and activities taking place outwith standard opening hours.

Maintain a security key register and CCTV equipment where applicable.

Be familiar with and ensure that staff and contractors comply with the Council’s Health and Safety policies and the Museums & Galleries safety procedures. This includes the reporting of incidents, accidents and damage to works of art in line with the Museums & Galleries policies .

Participate in emergency call-out rotas for all Museums & Galleries sites and respond to out of hours emergencies.

Ensure that all alarm systems are tested regularly and evacuation drills are carried out on a regular basis.

Organise specialist support for collections work including artwork handling, moving and hanging

Work with Public Programmes, Collections and Museum Support teams in the provision of support and assistance with the Museums & Galleries varied exhibitions and events programme.

Assist with the installation of artefacts, works of art, exhibitions and displays, in the Section’s buildings.

Assist in the packing of works of art and artefacts and ensure they are handled and stored correctly.

Effect minor repairs as instructed by the relevant curator. Install, organise and advise on installation of Collections

artefacts and works of art in other Council venues and on loan to external properties. This may include risk assessment, safe working practice and use of scaffolding.

Work with appropriate Collections staff to arrange costings and participate in the transportation of works of art and collections artefacts both locally and throughout the UK.

Participate in the delivery of a programme of corporate hire activities; this includes risk assessment, calculating staffing numbers and working with clients on layout, technical issues and security.

Organise courier services between Museums and Galleries sites and other venues operated by Aberdeen City Council

Manage the care and maintenance of Museum and Gallery buildings and sites

Ensure that the Section’s buildings are properly maintained, including general housekeeping.

Supervise contractors and visiting tradesmen working within the Section’s premises.

Monitor and report any repairs and maintenance requirements to appropriate Council colleagues including Property Facilities Officers.

Ensure that all mechanical and electrical equipment is kept in a good state of repair.

Monitor heating and humidity plant and participate in environmental monitoring.

Carry out risk assessments and implement safe systems of work.

Take immediate action to resolve building issues with

This job profile provides indicative information about outcomes, tasks and activities that may be undertaken as part of this role. It is not intended to be an exhaustive list due to the need for agility and flexibility in our workforce and to be responsive to

change and meet the business needs.

appropriate staff and work on the continual development and improvement of Museums and Galleries venues.

Carry out duties in compliance with health and safety regulations and procedures, which include ensuring the safety of visitors and users.

In the absence of a Senior Officer, take appropriate action to ensure the security and health and safety of venues, visitors and staff. This includes weekends, public holidays and out-of-standard hours.

Complete investigation reports and near miss forms. Reporting findings to the Health and safety team.

• Carry out risk assessments and implement safe systems of work.

Minimum Role Requirements This section includes what the post holder needs to carry out the role or, for recruitment purposes, enables applicants to decide whether they meet these requirements.

Qualification(s) / Memberships etc.

Educated to Standard Grade or equivalent Full Driving Licence

Demonstrate skills and experience in

Ability to use own initiative and to manage buildings and front of house team unsupervised at weekends

Ability to communicate effectively with members of the public, staff and colleagues. Ability to identify and to solve issues that arise with the operation/management of the

Museum & gallery venues Ability to identify issues arising from corporate hires and to take actions to resolve them Basic knowledge of ICT packages including Word Excellent customer care and good interpersonal skills gained through previous

experience of working with the public Proven experience in Security work Effective communication with a wide range of people both orally and in written form. Able to remain alert, anticipate potential problems and apply suitable resolutions Able to work successfully as part of a team or on own initiative Experience of applying practical DIY skills Demonstrates a positive approach to work Manages change effectively Creates a work environment which promotes health, safety and well being Is supportive and encouraging Represents team interest to higher management Creates a culture of learning, eg coaches and mentors others Regularly monitors and reviews performance- recognises and acknowledges good

performance, deals with under performance and other problems at the earliest opportunity

Is a role model for professionalism Is flexible and willing to support change Demonstrates honesty and integrity in their decisions and actions Is accountable and holds others to account Is task and solutions focused. Makes sure there are appropriate, sufficient and effective communication channels in

place for the team, service or organisation for example 1-2-1 ‘s and team meetings Keeps people up to date

This job profile provides indicative information about outcomes, tasks and activities that may be undertaken as part of this role. It is not intended to be an exhaustive list due to the need for agility and flexibility in our workforce and to be responsive to

change and meet the business needs.

Communicates information clearly and concisely Is open and honest in communication Provides constructive feedback/advice/instruction

Demonstrate commitment to The principles of the Target Operating Model

The priorities and aims of Aberdeen City Council Achieving improved access to Museums and Galleries Collections Exploring more effective ways to improve the service and encourages others to come up

with ideas and new ways of working Taking managed risks.

Demonstrate understanding of

Specific health and safety issues relating to museums and galleries. Alarm systems. Lone working and associated risks. The local area and services. Culture, music or the arts. Lifting heavy, fragile and valuable works of art Driving Operating hand and power tools Using ladders and scaffolding

BehavioursThe post holder needs to demonstrate the following behaviours: Communication

Communicates in a way which is clear, open, honest and constructive; shares, listens and responds to information, options, ideas and instructions. and instructions.

Customer Focus

Recognises customer service is part of everyone’s job; takes into account customer needs and expectations; strives to meet expectations where possible, manages expectations where this is not possible; is proactive in improving the service

Professionalism

Maintains the standards expected by the service and the organisation at all times; remembers that they are representing the Council

Respect Behaves in a way that demonstrates respect for people, property and policy

Leadership Behaviours

This job profile provides indicative information about outcomes, tasks and activities that may be undertaken as part of this role. It is not intended to be an exhaustive list due to the need for agility and flexibility in our workforce and to be responsive to

change and meet the business needs.

Creative Thinking

Looks for creative ways to continuously improve the service

Engagement

Understands the importance of employee commitment; creates a positive atmosphere which motivates people to contribute to the task at hand

Future focus

Looks to the future of the organisation and its contribution to the City; focuses on sustainability; has a business focus; is commercially aware – understands that everything has a cost and is able to make best use of all resources; understands how the organisation operates both formally and informally; demonstrates awareness of political sensitivity

Leadership Provides active leadership to the team, service or organisation; demonstrates organisational values, transparent in approach, ethical, encourages trust and respect, is self-aware and self regulates their behaviour

Other Requirements

Function Place Cluster City Growth Version Date 03/05/2019 JE

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This job profile provides indicative information about outcomes, tasks and activities that may be undertaken as part of this role. It is not intended to be an exhaustive list due to the need for agility and flexibility in our workforce and to be responsive to

change and meet the business needs.