abbreviated bce catalog - temple college · 1 temple college business and continuing education...

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Temple College

Business and Continuing Education

Course Catalog December 2015

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Table of contents

Program Page Health Professions (EKG) ELECTROCARDIOGRAPHY TECHNICIAN 2 MEDICAL CODING CLINICAL MEDICAL ASSISTANT (CMA) CERTIFIED NURSE AIDE (CNA) PHARMACY TECHNICIAN PHLEBOTOMY TECHNICIAN MEDICAL OFFICE ADMINISTRATION ONLINE CPR FOR HEALTHCARE PROFESSIONALS DIETARY MANAGEMENT Computer Applications 4 Microsoft Adobe SAP Information Technology 8 Windows Operating Systems Networking Software Development Microsoft Red Hat Sharepoint Network and Computer Security Communications 10 Leadership and Human Resource Development 12 Workplace Effectiveness Skills 19 Accounting and Finance 23 Sales and Marketing 25 Manufacturing, Trades and Crafts 26 Lean 27 Construction 32 Occupational Health and Safety 33 Business 35

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HEALTH PROFESSIONS (EKG) ELECTROCARDIOGRAPHY TECHNICIAN Course Code: DSAE 1040 CEUs: 7.0

An EKG Technician performs EKG testing, coordinates Holter monitoring and performs stress tests in a hospital laboratory, doctor’s office or clinic. This course provides instruction in EKG unit operation and troubleshooting, lead placement utilizing 12 lead EKG, use and understanding of EKG grid paper, recognizing normal and abnormal EKG patterns in all 12 leads and plotting EKG axis. Upon successful completion of the course, graduates will receive our Certificate of Completion. Additionally, graduates will be qualified for the optional certification examination offered by the National Center for Competency Testing (NCCT).

MEDICAL CODING Course Code HITT 1005 & POFM 1000

This course includes the fundamentals of learning medical terminology and more advanced study of anatomy and physiology with its applicable terminology. Includes an in‐depth study of the major body systems and medical specialties along with various diagnostic studies and procedures. Students will then learn the presentation and application of basic coding rules, principles, guidelines, and conventions utilizing various coding systems. The student will learn to accurately code procedures and diagnosis, abstract information from health records for appropriate code validation, and apply decision‐making skills to ensure proper sequencing. Upon successful completion, graduates will receive a certificate of completion and be eligible to take the national certification exams with various agencies: AAPC (Apprentice CPC‐A), AHIMA (Certified Coding Specialist (CCS), or NHA (CBCS) Certified Billing and Coding Specialist.

CLINICAL MEDICAL ASSISTANT (CMA) Course Code: MDCA 1060 CEUs: 29.4

A Clinical Medical Assistant can pursue employment as a healthcare professional in a physician's office or clinical setting. Clinical Medical Assistants assist with procedures, caring for patients, performing simple laboratory tests and administering medications. This program provides an excellent training opportunity for anyone with a desire to work in the thriving healthcare field helping people.

Graduates will be qualified to take the optional certification examination for medical assisting offered by the National Center for Competency Testing (NCCT) and the National Healthcareer Association (NHA).

CERTIFIED NURSE AIDE (CNA) Course Code NURA 1001 & 1060 CEUs: 10.8

Certified Nurse Aides (CNAs) work under the supervision of a nurse and provide assistance to patients with daily living tasks. They work closely with patients and are responsible for basic care services such as bathing, grooming and feeding patients, assisting nurses with medical equipment, and checking patient vital signs. CNAs give patients important social and emotional support and provide vital information on patient conditions to nurses. Upon successful completion, graduates will receive a certificate of completion and be eligible to take the Texas Skills Examination and the National Nurse Aide Assessment Program (NNAAP) exam.

PHARMACY TECHNICIAN Course Code PHRA 1001 CEUs: 18.2

As a Pharmacy Technician, you will help the pharmacist package or mix prescriptions, maintain client records, refer clients to the pharmacist for counseling, assist with inventory control and purchasing, as well as collect payment and coordinate billing.

Upon successful completion, graduates will receive a Certificate of Completion, become eligible to apply for registration as a Pharmacy Technician in their state, and be prepared to take the Pharmacy Technician Certification Board (PTCB) exam.

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PHLEBOTOMY TECHNICIAN Course code PLAB 1023 & PLAB 1060 CEUs 17.8 Beginning February 20 (Tentative)

Phlebotomy technicians work in hospitals, physicians’ offices and other facilities. Duties of a phlebotomy technician may include drawing blood, preparing specimens for storage or testing, assembling equipment and verifying patient’s records. A phlebotomist may also conduct patient interviews and screen donors at a blood bank.

Upon successful completion, graduates will receive a certificate of completion and be eligible to take the national American Society of Clinical Pathology (ASCP) exam.

MEDICAL OFFICE ADMINISTRATION ONLINE Course Code POFM 1017 CEUs: 9.6

This course includes instruction in medical office procedures including appointment scheduling, medical records creation and maintenance, telephone communications, coding, billing, collecting, and third party reimbursement. Students will study advanced concepts of medical office activities, practices and procedures to include advanced medical reports; review and analyze scenarios in a medical office; prioritize activities to complete tasks in a timely manner; make decisions regarding composition, format, placement, grammar, word choice and punctuation to produce mailable documents, and reflect employee appropriate verbal communication skills in conflict resolution.

CPR FOR HEALTHCARE PROFESSIONALS Course Code CE 8512 CEUs: 0

Learn lifesaving skills of respiratory (choking and near‐drowning) and cardiac emergencies involving adults, children, and infants. This course meets the requirements of the American Heart Association and the American Red Cross.

DIETARY MANAGEMENT

The Dietary Manager’s Certification Program offered through Temple College is a three part program designed for food service employees in health care facilities. The curriculum covers the overall management of health care food service. Students are eligible for Student ANFP (Association of Nutrition & Foodservice Professionals) membership and graduates of the program are eligible for active ANFP membership and the Dietary Manager’s Credentialing Exam. This program also meets regulatory requirements for training of food service supervisors in nursing facilities and provides the ServSafe Food Safety Certification.

DIETARY MANAGEMENT PROGRAM Course Code: CHEF 1005 CEUs: 4.0

Learn menu planning, food production and service, food safety and sanitation; kitchen safety and HACCP methods (Students will take the ServSafe Food Safety exam also.)

DIETARY MANAGEMENT PROGRAM Course Code: CHEF 1005 CEUs: 4.0

Personnel management, supervisory skills, human relations and budgeting/food cost accounting principles

DIETARY MANAGEMENT PROGRAM Course Code: IFWA 1018 CEUs: 4.0

Learn menu planning, food production and service, food safety and sanitation; kitchen safety and HACCP methods. (Students will take the ServSafe Food Safety exam also.) This is part one of a three part series.

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COMPUTER APPLICATIONS

WINDOWS/INTERNET Course Code: ITSC 1006 CEUs: 0.8

Learn the basics of the Windows operating system (OS). Students will create, copy and delete files; enter and edit data; execute programs; learn how to surf the internet and how to identify basic internet concepts and terminology; communicate with electronic mail (e‐mail); explore the World Wide Web; retrieve information on the Internet, and take steps to protect your computer.

MS OUTLOOK 2010 Course Code ITSW 1030: CEUs: 0.8

Need to improve your efficiency? In Outlook 2010, you will learn basic skills such as: setting email options, sending messages, attaching files, responding to messages, creating contacts, distribution lists, and creating notes, tasks and journal entries, and archive folders. Covers calendar sharing, snapshots, meeting cancellations, To Do Bar, calendar overlays, and meeting update controls.

WORD 2010 ‐ INTRODUCTION Course Code: POFI 1024 CEUs: 0.8

Learn how to use the processor to create professional and personal documents. Create, format and edit basic business documents; use spell check, dictionary & thesaurus; insert and edit graphics; save files and print documents; learn word processing production techniques including search and replace functions, headers and footers; perform document merges; apply character formats such as font options and drop capitals to a document; format paragraphs, indents, tabs, line spacing and alignment, add tables, borders, and highlight cells.

WORD 2010 ‐ INTERMEDIATE Course Code: POFI 1042 CEUs: 0.8


WORD 2010 ‐ADVANCED Course Code: POFI 2037 CEUs: 0.8

Learn how to use the processor to create professional and personal documents. Create, format and edit basic business documents; use spell check, dictionary & thesaurus; insert and edit graphics; save files and print documents; learn word processing production techniques including search and replace functions, headers and footers; perform document merges; apply character formats such as font options and drop capitals to a document; format paragraphs, indents, tabs, line spacing and alignment, add tables, borders, and highlight cells .

WORD 2013 ‐ INTRODUCTION Course Code: POFI 1024 CEUs: 0.8


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WORD 2013 ‐ INTERMEDIATE Course Code: POFI 1042 CEUs: 0.8


WORD 2013 ‐ADVANCED Course Code: POFI 2032 CEUs: 0.8


EXCEL 2010 ‐ INTRODUCTION Course Code: ITSW 1022 CEUs: 0.8

Students will learn concepts of spreadsheet functions, and learn how to create formulas, charts and graphs; generate reports; enter and edit data; perform mathematical functions and save and print workbooks.

EXCEL 2010 ‐ INTERMEDIATE Course Code: ITSW 1046 CEUs: 0.8

With the foundational Excel skills mastered, students can now learn to copy and move data, sort mathematical, statistical and financial functions, create macros, utilize database features, apply data analysis feature, utilize linked worksheets, and generate reports.

EXCEL 2010 ‐ ADVANCED Course Code: ITSW 2049 CEUs: 0.8

Students will learn advanced features such as nesting IF statements, how to calculate the mean of a group of numbers using AVERAGEIF, SUMIF and other functions. Students will learn about performing lookups with HLOOKUP and VLOOKUP. This course also covers Sparklines, and Pivot Tables and Charts. Finally, students will learn how to create and record their own Macros.

EXCEL 2013 ‐ INTRODUCTION Course Code: ITSW 1022 CEUs: 0.8

Students will learn concepts of spreadsheet functions, and learn how to create formulas, charts and graphs; generate reports; enter and edit data; perform mathematical functions and save and print workbooks.

EXCEL 2013 ‐ INTERMEDIATE Course Code: ITSW 1046 CEUs: 0.8

With the foundational Excel skills mastered, students can now learn to copy and move data, sort mathematical, statistical and financial functions, create macros, utilize database features, apply data analysis feature, utilize linked worksheets, and generate reports.

EXCEL 2013 ‐ ADVANCED Course Code: ITSW 2049 CEUs: 0.8

Students will learn advanced features such as nesting IF statements, how to calculate the mean of a group of numbers using AVERAGEIF, SUMIF and other functions. Students will learn about performing lookups with HLOOKUP and VLOOKUP. This course also covers Sparklines, and Pivot Tables and Charts. Finally, students will learn how to create and record their own Macros.

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POWERPOINT 2013 ‐ INTRODUCTION Course Code: ITSW 1037 CEUs: 0.8

Learn will learn how to make a presentation using presentation graphics concepts and terms; create and run a slide presentation; edit and spell‐check text; create, edit, and enhance objects; integrate data between presentation and word processing software; use the outline pane to view your presentation; work with clip art; insert and manipulate images within your presentation; create and print out audience handouts and presentation notes.

POWERPOINT 2013 ‐ INTERMEDIATE Course Code: ITSW 1041 CEUs: 0.8

Students will learn how to create and modify multimedia presentations complete with slides, charts, and special effects such as embedded video and audio files.

ACCESS 2013 ‐ INTRODUCTION Course Code: ITSW 1053 CEUs: 0.8

An introduction to database concepts including: Program parameters, data dictionary, optional field characteristics, calculations, constant default values, data entry form design, database organization, and report generation.

ACCESS 2013 ‐ INTERMEDIATE Course Code: ITSW 1055 CEUs: 0.8

This course is a review of database concepts including program parameters, optional field characteristics, calculations, constant default values, database organization, and report generation. Work with databases, queries, forms, and reports.

ACCESS 2013 ‐ ADVANCED Course Code: ITSW 2047 CEUs: 0.8

This course presents advanced database concepts of relational database management, hierarchical models, network models, relational models, table merging, relational capabilities, report generation, security features, data file transfer, graphics support, and macro commands. IPAD FOR BUSINESS USE Course Code: ITSC 1022 CEUs: 0.7

The Apple iPad is rapidly becoming a powerful and valued business tool for use in the office and on the go. When you integrate your iPad with regular business practices, you can have seamless access to email, the Internet, calendaring and messaging, local and cloud‐based files, and additional add‐on productivity apps that you’ll quickly and easily discover and begin including in your work day. As you travel through this course, your journey will include how to:

∙ Set up your iPad ∙ Use and configure the Safari web browser ∙Setup and use iPad Mail ∙ Configure and use the Calendar, Contacts and Reminder apps ∙ Install third party apps from the App Store ∙ Create and manage files on your iPad ∙ Manage iPad security ∙ Explore other iPad capabilities, settings, and general management and maintenance of your iPad.

ADOBE FLASH (CS5) Course Code: ARTC 1004 CEUs: 0.8 Adobe Flash is a multimedia authoring program used to create content for the Adobe Engagement Platform, such as web applications, games and movies, and content for mobile phones and other embedded devices.

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ADOBE INDESIGN (CS5) Course Code: ITSW 1041 CEUs: 0.8

Are you a graphic designer, creative professional, print professional, publisher, pre‐press professional or marketing communications professional ready to familiarize yourself with print layout and design using InDesign CS5? If so, then take advantage of this one‐day workshop in which you’ll learn about the tools and features available in this software. You will work with these time‐saving tools and features to create eye‐catching, high‐quality printed documents.

ADOBE PHOTOSHOP (CS6) Course Code: ITSW 1058 CEUs: 0.8

Photoshop is an image editing software used by many graphic artists and designers. This hands‐on workshop will familiarize you with image creation and editing using this software, allowing you to maximize your creative potential. The editing, coloring, painting and re‐touching tools will help you design, create and enhance images with ease.

ADOBE DREAMWEAVER (CS6) Course Code: ITSW 2036 CEUs: 0.8

Dreamweaver provides you with an easy way to create and upload web pages to the internet. In this hands‐on workshop, you’ll design, build and upload a website, and you’ll gain fundamental knowledge and techniques needed to advance to more complex Dreamweaver operations for enhancing the functionality of websites.

ADOBE ILLUSTRATOR (CS5) Course Code: ARTC 1093 CEUs: 0.8

This sophisticated graphics software helps you create logos, advertisements and other illustrations with ease. You will learn to use Adobe Illustrator CS5 by drawing and manipulating simple shapes to create logos. You will also combine text and graphics to create ads. The target audience for this one day hands‐on class includes: designers, publishers, pre‐press professionals, marketing communications professionals, or people switching to a design job or taking on design responsibilities requiring use of Illustrator.

QUICKBOOKS 2014 Course Code: ACNT 1010 CEUs: 1.2

QuickBooks is a financial management solution recommended by accountants. The course will identify procedures to complete a computerized accounting cycle and perform initial installation and start‐up procedures. Specific topics covered include:

Journal entries Adjusting and closing procedures Reports and final statements

Account management Data collection for taxes and invoicing Time and job costs tracking

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INFORMATION TECHNOLOGY WINDOWS 7 Course Code: ITSC 1006 CEUs: 0.8

Learn the basics of the Windows operating system (OS). Students will create, copy and delete files; enter and edit data; execute programs; learn how to surf the internet and how to identify basic internet concepts and terminology; communicate with electronic mail (e‐mail); explore the World Wide Web; retrieve information on the Internet, and take steps to protect your computer. WINDOWS 8 Course Code: ITSC 1006 CEUs: 0.8

Learn the basics of the Windows operating system (OS). Students will create, copy and delete files; enter and edit data; execute programs; learn how to surf the internet and how to identify basic internet concepts and terminology; communicate with electronic mail (e‐mail); explore the World Wide Web; retrieve information on the Internet, and take steps to protect your computer.

PC REPAIR & UPGRADE Course Code: CPMT 1000 CEUs: 1.0

This course covers introduction to personal computer repairs, upgrades, and system maintenance, perform basic and preventative maintenance, analyze and correct system malfunctions, and install/upgrade components.

NETWORK FUNDAMENTALS Course Code ITNW 1025 CEUs: 6.4

This course provides instruction in networking technologies and their implementation. Topics include the OSI reference model, network protocols, transmission media, and networking hardware and software.

Upon successful completion, students will be able identify and define terminology, hardware and software components of computer networks; utilize equipment, protocols, and topologies to differentiate between various network systems; demonstrate skills in installing network hardware, software and cable; troubleshoot network connectivity; configure network protocol; and install and configure network client software.

NETWORK + Course Code ITNW 1058 CEUs: 4.8

This course assists individuals in preparing for the Computing Technology Industry Association (CompTIA) Network+ certification exam and a career as a network professional. CompTIA Net+ is the entry level certification for those interested in a career in computer networking.

Upon successful completion, students will be able identify and define terminology, hardware and software components of computer networks; utilize equipment, protocols, and topologies to differentiate between various network systems; demonstrate skills in installing network hardware, software and cable; troubleshoot network connectivity; configure network protocol; and install and configure network client software.

ROUTERS Course Code ITNW 2012 CEUs: 6.4

The course provides an introduction to router configuration for local and wide area networks. Students will learn to perform basic router configuration tasks to assign device host names, console and virtual terminal passwords. Other topics include use and implementation of IPv4 and IPv6 in the network as well as an introduction to Routing Information Protocol (RIP), Open Shortest Path First (OSPF) and Cisco’s Enhanced Intermediate Gateway Routing Protocol (EIGRP).

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ADVANCED ROUTING AND SWITCHING Course Code ITNW 2053 CEUs: 6.4

The course covers advanced concepts for the implementation, operation, and troubleshooting of switched and routed networks. Students will learn how to implement Virtual Local Area Networks (VLAN) across a multi‐platform network and implement switch port security. The course also provides an introduction to Spanning Tree Protocol (STP), trunking and trunk management as well as switch port security. Prerequisite: ITNW 2012 Routers

PERSONAL COMPUTER HELPDESK SUPPORT Course Code ITSC 2039 CEUs: 6.4

This course provides instruction in the diagnosis and solution of user hardware and software related problems with on‐the‐job and/or simulated projects.

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COMMUNICATIONS SPANISH– BEGINNING Course Code: FRNL 1001 CEUs: 3.6

This introductory course focuses on selected vocabulary, pronunciations, and basic structures used in everyday settings. You will learn to translate, pronounce and explain technical words and phrases and explain or paraphrase selected passages. Workplace environment and vocabulary needs will be addressed.

AMERICAN SIGN LANGUAGE FOR THE WORKPLACE Course Code: SLNG 1001 CEUs: 3.2

This class is an introduction to sign language, finger spelling, and numbers. It provides the opportunity to have a broad knowledge

of basic traditional signs used by hearing‐impaired persons in America today. Students will develop basic conversational skills

through practice designed to improve communication with clients and coworkers who are hearing‐impaired.

GRAMMAR AND PUNCTUATION REVIEW FOR PROFESSIONALS Course Code: POFT 1091 CEUs: 1.2

Are you crystal clear on when to use the various punctuation marks? How sure are you of your use of grammar? Let this practical

workshop help you:

Understand the correct use of punctuation marks. Review the parts and structure of sentences. Learn punctuation rules that have changed since you were in high school—and why. Learn tips to write correct, concise, and powerful sentences. Proofread more effectively.

Receive a copy of The Blue Book of Grammar and Punctuation by attending!

GET IT WRITE! A WORKSHOP TO BUILD CONFIDENCE & COMPETENCE IN YOUR BUSINESS WRITING Course Code: POFT 1004 CEUs: 0.8

How well does your business writing represent you and your organization? This practical workshop will help you understand the importance of effective business writing; discover how to get better results from your writing; write with an appropriate tone for your correspondence; improve your writing style by using the active voice, using concise language, and avoiding overused words and phrases; use proper e‐mail etiquette and style; and recognize and avoid the ten most common grammar and punctuation errors!

COMMUNICATING WITH IMPACT Course Code: COMG 1040 CEUs: 0.7

Many organizations focus on technical skills as all‐important to success in the workplace. Yet strong interpersonal skills are equally essential in transforming individual contributors into exceptional performers who have greater impact in their roles. This foundation course, a prerequisite for many other Development Dimensions International (DDI) workshops, provides individuals with a powerful set of interaction skills that enables them to communicate more effectively with colleagues and customers and, in the process, build trust, strengthen partnerships, and achieve desired results. Offered in partnership with DDI, the very interactive workshop is led by a DDI‐certified facilitator

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SERVICE EXCELLENCE Course Code: BUSG 1005 CEUs: 0.8

This eight‐hour customer service workshop, led by a DDI Certified facilitator, is designed to enhance participants’ commitment to exceptional service. It provides the skills and the “tools in your toolbox” for handling any type of customer situation, even those challenging, stressful ones where you take the HEAT. It is relevant to all those who serve others, even within the same organization. Includes two DDI training modules: Communicating with Impact and Taking the H.E.A.T. Participant materials are included in the fee.

DEVELOPING A STANDARD AMERICAN DIALECT (COMG 1015, CIP 09.0101) 10 Hours Course Code: BUSG 1005 CEUs: 0.8

Offered as a one‐on‐one coaching process in 2010, but could be used for small group training, this developmental process first focuses on changing the pitch and rhythm pattern characteristic of "foreign" style English. Then, the emphasis is on substituting a learnable yet American sounding pattern of pitch movement and speech flow. Participants will be able to:

Articulate accurate pronunciation of American English sound systems in job‐related contexts; Identify words and phrases commonly mispronounced; Use eye contact and tonal inflection to communicate clearly in the workplace.

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LEADERSHIP AND HUMAN RESOURCE DEVELOPMENT

LEADERSHIP LAUNCH Course Code: BMGT 1010 CEUs: 1.2

This three‐session course accelerates leaders’ abilities to get effective results through others. A DDI certified facilitator will guide you through two primary topics: "Getting Started as a New Leader" and "Essentials of Leadership." Participants will learn to assign work in a meaningful way, deal effectively with direct reports who used to be peers, acquire a set of proven interaction skills, discover seven Leadership Imperatives that are key to meeting today's challenges, and realize their role as a catalyst leader who inspires others to act.

Approved by HRCI for 7 hours of General PHR/SPHR Credit

MANAGING EMPLOYEE PERFORMANCE ISSUES Course Code: HRPO 1007 CEUs: 0.8

Just one employee with chronic performance or work‐habit problems can drag down the productivity and morale of an entire work group. It can also dominate a leader’s time and lead to frustration and stress. How can this situation be “nipped in the bud” to turn the individual back into a solid performer? What happens ‐‐ or should happen ‐‐ when the performance or work habits remain below standard, no matter what amount and quality of coaching you provide? This two‐session workshop will help leaders conduct effective improvement discussions and provide the feedback and on‐going support people need to improve performance. It will also build leaders’ skills in handling chronic performance or work‐habit problems or even serious misconduct. Documentation do’s and don’ts, as well as effectively discussing and imposing formal consequences, will be covered.

Prerequisite: DDI’s “Essentials of Leadership” which may be taken through “Leadership Launch” or in a web‐based training option. DDI’s “Communicating with Impact” as well as “Communicating for Leadership Success” will also fulfill the prerequisite.


ESSENTIALS OF HUMAN RESOURCE MANAGEMENT Course Code: HRPO 1000 CEUs: 1.5

This 15‐hour introductory course for those in HR or anyone who oversees the work of others is offered in partnership with the Society for Human Resources Management (SHRM). It provides a comprehensive overview of the human resource function, covering today's most vital and timely topics, including employment law, selecting qualified employees, compensation, orientation and training, and the employee performance process.

The SHRM Essentials course is specifically designed to challenge you and provide the skills you need to confidently face today's complex HR situations and compliance issues within your organization. You will participate in interactive case study activities designed for you to practice real‐life HR situations in a non‐threatening atmosphere.

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HUMAN RESOURCES MANAGEMENT ACADEMY Course Code: HRPO 2030 CEUs: 4.0

Our HR Management Academy is designed primarily for experienced HR professionals seeking the new SHRM‐CP and SHRM‐SCP credentials. This SHRM‐CP and SHRM‐SCP certification preparation course focuses on identifying and testing the knowledge and practical real‐life experiences HR professionals around the world need to excel in their careers today.

However, it is also open to those not seeking certification, who will find this course provides a comprehensive and accelerated option for professional development. Participants gain a generalist point of view, refresh key ideas and concepts, strengthen their understanding of core competencies and increase productivity.

For those who qualify, earning your SHRM Certified Professional (SHRM‐CP™) or SHRM Senior Certified Professional (SHRM‐SCP™) credential establishes you as a recognized expert in the HR field. These new certifications recognize that HR professionals are at the core of leading organizational success:

Built on one singular Body of Competency and Knowledge (BoCK) designed to elevate the HR profession around the world.

Tests the HR professional’s competency—the ability to put that knowledge to work through critical thinking and application.

Demonstrates that the HR professional is a technical expert and has mastered the application of HR technical and behavioral competencies, through practice and experience, to drive business results.

This certification preparation program covers four knowledge domains: People, Organization, Workplace and Strategy as well as eight behavioral competencies; Leadership & Navigation, Ethical Practice, Business Acumen, Relationship Management, Consultation, Critical Evaluation , Global & Cultural Effectiveness, and Communication. For more information on these new credentials visit www.SHRMCertification.org This intensive 40‐classroom hour program combines expert instruction with the 2015 SHRM Learning System®, so you will learn faster, retain more knowledge and stay on track as you prepare for the exam. As an added advantage, we use the SHRM Learning System for certification preparation. It features relevant HR content and advanced tools that streamline study time, accelerate learning and build confidence for passing the SHRM‐CP/SHRM‐SCP exam.

The course investment includes all course materials, printed as well as on‐line, and lunch is provided each of the six Saturday sessions. The investment, however, does not cover registration for the SHRM‐CP or SHRM‐SCP examinations.

ESSENTIAL INTERVIEWING SKILLS Course Code: HRPO 2008 CEUs: 0.7 Thursday, August 28

Invest a day to improve your ability to take interviewing to a “hire” level. You’ll learn how to gather the kind of information that will help you better predict applicants’ future behavior in your open position, as well as whether they’re likely to stay with the organization over time – while ensuring that your questions are legal and appropriate.

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Team Facilitation and Problem Solving Course Code: CEUs: .4

This course will cover basic principles of building and sustaining teams in organizations including team dynamics and process improvement. The trainee will be able to:

Analyze the process of team building Integrate interpersonal skills, group dynamics, and leadership in the workings of a team Participate in a team to apply tools and techniques of the problem solving process

Facilitation Services for Employee Survey Follow‐up Meetings Course Code: CEUs: .1 per hour

Facilitation services for an agreed upon number of one hour employee focus group meetings, with a minimum of five and a maximum of 15 participants in each session; held onsite at the organization’s facility; exact dates and times mutually agreed upon. Included a one hour advance planning session with the organization’s Senior Management Team to clarify desired outcomes, as well as a written Summary Report of Meeting Outcomes and a follow‐up presentation to the management team. The one hour employee session covered:

How change occurs; Ground Rules for the session; Intent: gather your priorities of things you’d like to see organization change, as well as those things you’d like to be sure

management knows is important for the organization to maintain. There are no guarantees. Management will consider all the recommendations in light of all the “bigger picture” aspects of

effectively running the organization. Process today: Gather some general information/reactions from you on each of five of the survey questions. Gather your ideas on what to start, stop or continue that will lead to more “strongly agree” responses to these five

questions the next time the survey is conducted. Prioritize the ideas.

TWI (JI) – WORK INSTRUCTIONS Course Code: CEUs: 1.0 The objective of Job Instruction is to help supervisors develop a well‐trained workforce resulting in less scrap and rework, fewer accidents, and less tool and equipment damage. Supervisors are taught how to effectively break down a job for instruction.

Prepare the operator to learn, giving a proper demonstration

Identify the key points in the job Observe the operator perform trial runs Taper off coaching while continuing to follow‐up.

EFFECTIVE ON‐THE‐JOB TRAINING (OJT) TECHNIQUES Course Code: CEUs: .7 This three‐session course covers the theories of how adults learn, and provides effective training strategies to enhance employees’ retention of, and success in using, new job skills and processes. On‐the‐job assignments between each session encourage immediate transfer of new knowledge to the “real world” of training others on‐the‐job. Participants will be able to:

Discuss differences between the way children learn and the way adults learn, and how that impacts the way you train on‐the‐job

Identify three primary learning styles and how to address these when training on‐the‐job.

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Describe ways for creating a motivating climate for learning. Communicate in ways that promote building the trainee’s confidence level and competence level. Identify obstacles to successfully train “seasoned” employees in new processes, and describe ways to minimize or

overcome the challenges. Effectively use a three step OJT technique to ensure that a trainee is ready to complete a task on their own. Describe tools and techniques for evaluating trainee proficiency.

EMPLOYMENT LAW (52.1001) Course Code: CEUs: .7 This class provides a working knowledge of the federal and state laws that relate to hiring, managing, evaluating, terminating, and paying employees. It covers everything from immigration to medical leave, and from negligent hiring to religious accommodation, and is customized to integrate the employer’s personnel policies into the presentation of the laws. The trainee will be able to:

Describe legal issues in employment practice and Identify laws related to employment practice.

* LEADING CHANGE Course Code: CEUs: .4‐.6

In today’s fast‐paced, global business environment, external forces – technology, regulations, mergers, the economy – are forcing companies to change their business practices to stay competitive. Their ability to “shift gears” and minimize the impact of change is key to ensuring they cross the finish line ahead of competitors. This session focuses on leaders’ crucial role in initiating change in the workplace. Leaders learn how to introduce a change initiative and lead discussions with employees to explore how best to implement the changes. They also learn to help others overcome their resistance to change. These skills enhance a leader’s ability to minimize the potentially negative effects of change on morale, processes, and productivity.

* BUILDING AN ENVIRONMENT OF TRUST Course Code: CEUs: .4‐.6

Trust is a key ingredient of employee engagement and loyalty, yet it’s easy for leaders to inadvertently fall into trust traps. Because of the crucial link between trust and business success, leaders must realize the power of trust as a business tool. In this session, leaders learn how to avoid the trust breakers and take action to create an environment in which people take risks, identify and solve problems, and work together to create and sustain high levels of trust.

* RESOLVING WORKPLACE CONFLICT Course Code: CEUs: .4‐.6

Differences of opinion can quickly escalate into an out‐and‐out battle. In the workplace, it’s the leader’s role to recognize the signs of conflict and then to quickly choose the appropriate level of involvement to help resolve the issue. This session teaches leaders how to recognize that a conflict is escalating and minimize the damage by using the most appropriate resolution tactic – regardless of which stage a conflict is in. Leaders also learn the true cost of conflict to an organization and techniques for handling even the most challenging conflict‐related discussions effectively.

CREATING A HIGH PERFORMANCE ORGANIZATION IN A DIVERSE WORLD Course Code: CEUs: 4.0

In a format that encourages communication, understanding and partnerships across structural and perceptual boundaries at a particular business or other organization, participants in this workshop will be able to:

Contribute to an understanding of the work culture the organization wants to promote; Describe how our paradigms ultimately impact our results; Explain where our paradigms originate; Define diversity by recognizing four levels of diversity dimensions, and acknowledge that since we are each unique

individuals, we each are part of the diversity equation;

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Recognize the paradigms we have about others, and those which others may have about us; Appreciate the impact or effect that our paradigms might have on our behaviors, actions and decisions toward others; Describe how our personal attitudes toward individual differences may result in setting up others for either success or

failure – often without intent or realization; Describe ways to create connections with those we have difficulty understanding, accepting and appreciating; View awareness of bias as a skill; Support and maintain an inclusive environment where all employees feel valued for their skills, talents and abilities, and are

working to their full potential; Generate ideas for strategies to better serve current and future colleagues, customers and vendors by welcoming them and

treating them with respect; Develop an individual plan of professional goals to increase or enhance diversity change agent behaviors, which may

profoundly impact the organization’s efficiency and overall effectiveness in fulfilling its mission and meeting its goals.

*SETTING PERFORMANCE EXPECTATIONS Course Code: CEUs: .4‐.6

This course helps leaders drive performance and accountability by helping people understand what is expected of them and gaining their commitment to achieving it. When leaders conduct effective setting expectations discussions, people feel more motivated to perform well because they see how their efforts make a difference.

Help others identify performance expectations that align with the organizations goals. Gain individual or team commitment to fulfilling the expectations in the performance plan. Handle challenging situations that can arise during setting expectations discussions.

*REVIEWING PERFORMANCE PROGRESS Course Code: CEUs: .4‐.6

This course helps leaders drive performance and accountability by replacing the “dread” of performance reviews with the “human touch” that builds trusting relationships with the people who report to them. Leaders learn to conduct effective discussions that recognize people’s success and plan for their future development

Use progress reviews as a business tool in guiding individuals, work groups, and the organization towards success. Encourage people to sustain good performance and improve less than desirable results. Build peoples responsibility in monitoring, collecting, and analyzing performance data. Handle challenging situations that can arise during progress review discussions.

*COACHING FOR SUCCESS Course Code: CEUs: .4‐.6 This course develops leaders who help people achieve goals and avoid problems. Leaders learn a proven coaching process to ensure they identify coaching opportunities, provide needed coaching and support, observe performance, and measure results until desired outcomes are achieved. They learn how coaching for success benefits individuals, strengthens work groups, and supports an organization’s objectives and priorities.

Spend less time reacting to problems because they have prepared their work groups to succeed. Delegate with confidence in their teams ability to assume new responsibilities. Expand their team’s capabilities to give the organization a competitive edge.

*COACHING FOR IMPROVEMENT

Course Code: CEUs: .4‐.6

This course helps leaders conduct effective improvement discussions and provide the feedback and ongoing support employees need to improve performance. Learn how to conduct poor‐performance and work‐habit discussions and resolve issues impacting others’ morale and productivity.

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Encourage others to take charge of improving performance and altering work habits, develop an improvement plan, and

measure progress. Prepare for and conduct successful improvement discussions and how to handle challenges that might occur. Foster morale and productivity by addressing performance and work‐habit issues in a firm, fair, and consistent manner.

*MANAGING PERFORMANCE PROBLEMS Course Code: CEUs: .4‐.6 This course builds leaders' skills in handling chronic performance or work habit problems or serious misconduct. They learn how to document the problem and explain what the employee must do to address it. Leaders become skilled in discussing and imposing formal consequences while adhering to their organizations' policies and procedures.

Take appropriate action, based on best practices, to effectively address ongoing performance and work habit problems or serious misconduct.

Provide people with performance problems with a clear understanding of what they must do to improve and the consequences of failing to do so.

Minimize the impact of ongoing performance problems on the individual, work group, and organization.

*LEADING HIGH PERFORMANCE TEAMS


This course provides team leaders with the tools and skills to perform three primary responsibilities—diagnose, coach, and reinforce—that support their team’s growth. Leaders learn to diagnose behaviors and conditions that limit team performance. They are equipped to assess team strength and weakness, as well as to use coaching and reinforcing skills to be a catalyst for high performance and continuous improvement.

Enhance the effectiveness of their team by identifying and eliminating conditions that are preventing them from achieving

high levels of performance. Create and environment in which team members are moved to strive harder to realize the potential of the team. Focus their team’s efforts on high priority actions that directly support the organizations goals and strategies.

*MOTIVATING OTHERS Course Code: CEUs: .4‐.6 In this course, leaders learn how to proactively create an environment in which people are highly motivated to perform. Participants learn the three factors that affect the motivation of employees—focused work, interpersonal support, and individual value. As a result of this course, they will be able to determine which factor is “low”, and emerge with both a plan of specific actions and the skills needed to build group and individual motivation.

Create an environment that allows individuals and work groups to achieve their full potential. Spark high levels of sustained energy in individuals and work groups. Improve work group results by helping people sustain their motivation.

*RESOLVING CONFLICT


This course teaches leaders how to recognize that a conflict is escalating and minimize damage by using the most appropriate resolution tactic—regardless of which stage a conflict is in. Leaders also learn the true cost of conflict to an organization and techniques for handling even the most challenging conflict‐related discussions effectively.

Effectively resolve workplace conflict and enhance productivity, efficiency, and morale. Help others take responsibility for resolving workplace conflict. Reduce the negative effects of workplace conflict on individuals, groups, and the organization.

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*RETAINING TALENT Course Code: CEUs: .4‐.6

This course helps leaders understand their critical role in retaining organizational talent. They learn to identify what it takes to keep employees happy and satisfied, and how to conduct "quick check" discussions critical for retaining valuable employees.

Uncover factors that are important to retain each individual and take action to increase satisfaction. Develop a plan to reduce voluntary turn over. Show people their value to the organization.

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WORKPLACE EFFECTIVENESS SKILLS

WORKING – AND LIVING – EFFECTIVELY WITH OTHERS: ENHANCING INTERPERSONAL COMMUNICATION SKILLS AND VALUING DIFFERENCES IN OTHERS Course Code: COMG 1040 CEUs: 1.0

Strong interpersonal skills are essential to success in the workplace and at home – wherever we encounter others! This practical, skills building workshop will help you:

∙ Recognize the impact you have on your success and the success of others by enhancing interpersonal skills. ∙ Use a set of interaction process skills that enable you to conduct more successful discussions that achieve results. ∙ Use a technique for providing specific, meaningful feedback that helps people improve their performance and increase

productivity. ∙ Contribute your unique styles, abilities and motivations to ensure the success of your work group(s). ∙ Encourage others to contribute their unique styles, abilities, and motivations. ∙ Work more collaboratively and productively with people who have a variety of styles, abilities and motivations. ∙ Leverage the talents of others to achieve better results. ∙ Contribute to a climate in which people’s differences are respected and utilized.

EMBRACING CHANGE – FOR YOURSELF AND HELPING OTHERS, TOO Course Code: POFT 1091 CEUs: 1.0

After laying a strong foundation in interpersonal skills necessary for success in most any situation, this workshop then shifts to how to use those skills in situations involving change. It focuses on the role of individuals in implementing change. Participants discover their “Change IQ”, learn about the phases of change that many people experience, and are introduced to best practices that will enable them to tackle and overcome the challenges of today and tomorrow. This practical, skills building workshop will help you:

Recognize the impact you have on your success and the success of others by enhancing interpersonal skills. Use a set of interaction process skills that enable you to conduct more successful discussions that achieve results. Use a technique for providing specific, meaningful feedback that helps people improve their performance and increase

productivity. Commit to, and take ownership of, change. Effectively recognize change, explore change, and overcome personal resistance to change. Minimize the negative impact on individuals, work groups, and the organization of not adapting to change. Demonstrate an embracing change mind‐set that influences others to also embrace change.


STRATEGIES FOR SUCCESS IN THE WORKPLACE Course Code: BUSG 1012 CEUs: 0.7

This workshop is designed to aid you in being successful on the job – regardless of what your job is. It will help you cultivate seven

specific work strategies that will make you more productive, effective, valuable, and satisfied. In this workshop, we will discuss

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seven traits of highly valued contributors to the workplace:

Be accountable Accept change Believe barriers are opportunities Commit to results Desire to learn Communicate effectively Partner with your supervisor

You’ll leave being more confident and competent in applying problem‐solving techniques to complete tasks, identifying attitudes

and values that contribute to effective work habits; demonstrating how to work as part of a team; exhibiting business etiquette,

workplace civility, and ethics; and identifying appropriate workplace attire.

THE 5 CHOICES TO EXTRAORDINARY PRODUCTIVITY Course Code: ITSW 1030 CEUs:

The difference between sinking or soaring lies in your ability to make wise choices. Learn how to transform your life by making five

fundamental choices to dramatically increase your ability to achieve the most important outcomes. You will learn to make day‐to‐

day decisions that are focused on your most important outcomes instead of focusing on the gravel that gets thrown at you

constantly. You will learn to eliminate the activities that distract you from achieving your most important goals. The 5 Choices to

Extraordinary Productivity will guide you to a new paradigm of your roles, effective weekly and daily planning, technology mastery,

and energy renewal for truly extraordinary achievements. Bring your laptop loaded with Microsoft Outlook to get maximum value

from this workshop.

FAST TRACK OF THE 5 CHOICES TO EXTRAORDINARY PRODUCTIVITY Course Code: ITSW 1030 CEUs:

This “fast track” scheduling option is only for those who have completed either the FranklinCovey “FOCUS” workshop or the FranklinCovey “7 Habits of Highly Effective People.”

THE AWESOME OFFICE PROFESSIONAL Course Code: POFT 1022 CEUs: 0.7

This workshop is designed to aid you, the administrative professional, in clarifying your new role and responsibilities and to help you cultivate seven specific work strategies that will make you more productive, effective, valuable, and satisfied. In this workshop, we will discuss:

1. The changing role of the administrative professional and how you can better transition from traditional assistant to proactive professional

2. Seven traits of highly valued office professionals: a. Be accountable b. Accept change c. Believe barriers are opportunities d. Commit to results e. Desire to learn f. Communicate effectively g. Partner with your supervisor

Materials are included with the class fee.

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*EMBRACING CHANGE Course Code: BUSG 1005 CEUs: 0.8

In today’s rapidly moving world, having individual contributors who embrace change constitutes a competitive advantage. Learners will identify their Change IQ, understand the phase of change, and build best practice skills that will enable them to move through change quickly and effectively.

*BUILDING TRUST Course Code: BUSG 1005 CEUs: 0.8

Broken promises. Failed teams. Stalled initiatives. Sagging morale. These are just some of the destructive consequences when a workplace lacks trust. Trust is the responsibility of each individual – no exceptions. When it’s there, you feel it. In a trusting environment, you see more teamwork, partnering, and productivity. This session give participants hands‐on, proven strategies for building trust in the workplace.

*VALUING DIFFERENCES Course Code: BUSG 1005 CEUs: 0.8

Everyone looks at things in a unique way. Today, the companies with the greatest competitive advantage are those that

make the most of their people’s diverse abilities.

This session gives people effective tools for appreciating others’ unique perspectives, understanding people’s inherent differences, and collaborating in a mutually beneficial way.

*NETWORKING FOR ENHANCED COLLABORATION Course Code: BUSG 1005 CEUs: 0.8

This session will help learners increase personal and team value by teaching them to cultivate a network of associates they can contact for information, advice, and coaching. Learners identify what information and expertise they need, predetermine who can provide it, practice asking for help, and then learn techniques for maintaining strong working relationships.

*NAVIGATING BEYOND CONFLICT Course Code: BUSG 1005 CEUs: 0.8

How people consciously handle conflict determines their ability to navigate beyond it to a resolution. Learners are introduced to a powerful strategy for working through conflict and practice interaction skills that will steer them away from damage and toward discovery.

*MAKING EFFECTIVE DECISIONS Course Code: BUSG 1005 CEUs: 0.8

In today’s flatter organizations, employees who can make sound decisions quickly have the power to significantly reduce their organization’s costs and enhance competitiveness. This session helps employees master a systematic approach to making better – and faster – decisions that will result in more effective performance

SUCCESS STRATEGIES FOR THE WORKPLACE Course Code: BUSG 1005 CEUs: 0.8

Workshop addresses cultivating seven specific work strategies to help each person become more productive, effective,

valuable and satisfied:

1. Be accountable;

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2. Accept change; 3. Believe barriers are opportunities; 4. Commit to results; 5. Desire to learn; 6. Communicate effectively; 7. Partner with your supervisor.

*ACCELERATING BUSINESS DECISIONS Course Code: CEUs: .4‐.6

In today’s turbulent, fast‐flowing business environment, individuals don’t have the luxury of time when making decisions. You need people who can quickly size up the situation, identify the most workable and expedient course of action, and then act – often without having all the data or the time to consider every possible option. This workshop helps individuals accelerate the decision‐making process, yet still make quality decisions in fast‐paced environments with limited time and information. It also teaches them to identify their own and others’ decision‐making tendencies and understand how to balance them in situations requiring accelerated decisions.

ADAPTING TO CHANGE 4 HOURS Course Code: CEUs: .4

This course is designed to help employees experience change without a loss in productivity or performance. Various activities and tools have participants reflect on the amount and pace of change in their lifetimes and build awareness of the number and impact of work‐related and personal changes in their lives.

Take charge of change by learning to act on areas they can influence. Develop an action plan for adapting to and implementing change. Support, guide and encourage others to adapt more effectively to change.

START RIGHT, STAY RIGHT Course Code: CEUs: .8

This course will aid in orienting and aligning new employees to the company culture. Applicable segments of this series and DVD will be used to set the stage for optimal performance and attitude. Start Right, Stay Right is a powerful guide for ALL employees, regardless of their level, function, or time on the job.

Using a straight‐talk, real‐world approach Pinpoints the critical behaviors necessary for individual and organizational success.

IMPROVING PERSONAL PRODUCTIVITY‐TIME MANAGEMENT Course Code: CEUs: .4

This class gives employees the skills they need to increase their productivity while decreasing stress levels. Fundamental methods and skills are introduced for adopted use by the individual.

Improve personal productivity by eliminating or changing non‐productive behaviors. Achieve higher levels of efficiency by applying new, more productive work habits. Enable a higher level of personal organization and time management.

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ACCOUNTING AND FINANCE

TAX INFORMATION FOR THE SMALL BUSINESS OWNER Course Code: BUSG 1021 CEUs: 0.8

In this interactive workshop, participants will work through a case study of a company to encounter all the various tax reporting requirements a small business in Central Texas needs to address from January 1 through December 31. As a result, participants will then be able to describe the information necessary for various kinds of taxes; discuss the issues related to federal, state, and local taxes; and create a worksheet and documentation for meeting tax obligations.

MANAGERIAL ACCOUNTING Course Code: ACNT 1026 CEUs: 6.4

A study of the fundamentals of managerial accounting, with an emphasis on budgeting, planning, management decision making, and analysis of financial reports. This is a semester‐long “concurrent” or “mirror” course, which may be taken on a space‐available basis. You register through the Division of Business and Community Education and then attend class with academic students who are taking the class for semester‐credit‐hours. Successful completion of this “mirror” class results in CEUs awarded. FINANCIAL MANAGEMENT Course Code: BUSG 1093 CEUs: 1.6

Want to dig yourself out of debt and achieve true financial freedom by learning to save and manage your money? Whether your goal is to run a business, a large organization or manage personal finances, this class is for you. You’ll receive an overview of money management with the objective of creating an effective budgeting system, determining fixed vs. variable expenses, paying off loans and evaluating results of spending within your financial means. You will also be able to have one‐on‐one sessions with the instructor. QUICKBOOKS 2014 Course Code: ACNT 1010 CEUs: 1.2

QuickBooks is a financial management solution recommended by accountants. The course will identify procedures to complete a computerized accounting cycle and perform initial installation and start‐up procedures. Specific topics covered include:

Journal entries Adjusting and closing procedures Reports and final statements Account management Data collection for taxes and invoicing Time and job costs tracking

THE PAYROLL PROFESSIONAL ACADEMY

This 11‐session academy, offered in two parts, is designed to increase one’s knowledge of payroll compliance from a basic understanding to an advanced level, and covers the essential payroll calculations and applications. This knowledge is important to a company’s bottom line by preventing costly penalties. Participants in each course receive live classroom instruction, PayTrain textbooks, and access to interactive online games and applications to reinforce topics learned. Those who satisfactorily complete both parts of the Academy earn the APA Payroll Certificate, which immediately enhances on‐the‐job credibility. The Academy also provides solid preparation for the Foundations in Payroll Certification (FPC) and Certified Payroll Professional (CPP) exams.

PART ONE: PAYTRAIN FUNDAMENTALS Course Code: ACNT 1015 CEUs: 3.0

PayTrain Fundamentals teaches the fundamental payroll calculations and applications necessary for individuals who are new to the payroll industry, those who support the payroll industry, and those who are preparing for the FPC or CPP certification examinations.

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This part of the program will provide you with the basic knowledge and skills required to maintain payroll compliance and prevent costly penalties

PART TWO: PAYTRAIN MASTERY Course Code: ACNT 1020 CEUs: 3.6

PayTrain Mastery is a continuation of PayTrain Fundamentals and provides students with an in‐depth understanding of the advanced payroll topics necessary for payroll managers and supervisors. This part of the program is ideal for experienced payroll professionals seeking compliance training, professional development, or CPP certification preparation. Please note that PayTrain Fundamentals is a prerequisite for PayTrain Mastery.

NOTARY PUBLIC Course Code: CE 6830

A State Notary Commission instructor will teach current and prospective notaries how to take acknowledgements; administer oaths; comply with state record keeping requirements and follow new legislations. You will get answers to your notary public questions.

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SALES AND MARKETING STEPPING UP THE SERVICE Course Code: BUSG 1005 CEUs: 0.8

Stepping Up The Service is an eight‐hour customer service workshop designed to enhance participants’ commitment to exceptional service. It provides the skills and the “tools in your toolbox” for handling any type of customer situation, even those challenging, stressful ones. It is relevant to all those who serve others, even within the same organization.

4 STEPS TO SOCIAL MEDIA BUSINESS SUCCESS Course Code ITNW 1050 CEUs: 0.8

Learn how to increase your sales by maximizing the marketing potential of social media. The course will cover how companies can turn hits and likes into real sales by promoting their website through social media.

DYNAMIC BUSINESS GROWTH WITH MARKETING Course Code ITNW 1050 CEUs: 0.8

Learn how to market your small business from an expert. Find out which marketing media has the best return on investment, where you should direct your marketing resources, and more importantly, which channels you should ignore. This informational course is a must of all small business owners.

POWER SELLING IN THE DIGITAL AGE Course Code ITNW 1050 CEUs: 0.8

Learn how to close the sale in the digital age. Find out how to integrate power selling techniques with today’s technology.

SERVICE EXCELLENCE Course Code: BUSG 1005 CEUs: 0.8

This eight‐hour customer service workshop, led by a DDI Certified facilitator, is designed to enhance participants’ commitment to exceptional service. It provides the skills and the “tools in your toolbox” for handling any type of customer situation, even those challenging, stressful ones where you take the HEAT. It is relevant to all those who serve others, even within the same organization. Includes two DDI training modules: Communicating with Impact and Taking the H.E.A.T. Participant materials are included in the fee.

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MANUFACTURING, TRADES AND CRAFTS DIRECT CURRENT (DC) CIRCUITS Course Code CETT 1001 CEUs: 1.6

This course is designed to introduce students to direct current (DC) concepts and applications. Topics include: math required to understand DC circuits, fundamental electrical principles and laws; direct current test equipment; series, parallel, and combination circuits; and basic safety practices.

Upon successful completion, students will be able to apply safety techniques while working on various circuits and components; identify characteristics of voltage, current, resistance, and power in DC circuits; and measure voltage, current, and resistance in DC circuits. A follow‐on course, CETT 1000 Alternating Current (AC) circuits is available.

ALTERNATING CURRENT (AC) CIRCUITS Course Code CETT 1000 CEUs: 1.6

This course is designed to introduce students to alternating current (AC) concepts and applications. Topics include: math required to understand AC circuits, fundamental electrical principles and laws; alternating current test equipment.

Upon successful completion, students will be able to apply safety techniques while working on various circuits and components; identify characteristics of voltage, current, resistance, and power in AC circuits; and measure voltage and current in AC circuits. Prerequisite: CETT 1001 DC Circuits

CPR/FIRST AID FOR INDUSTRY Course Code EMSP 1019 CEUs: 0.8

This course is designed for employees working in a hazardous environment. Students will learn lifesaving skills for respiratory and cardiac emergencies involving industrial hazard such as electric shock. This course was designed to be repeated multiple times to improve student proficiency.

SUBSEA ROBOTICS AND TECHNOLOGIES Course Code HYDR 1091 CEUs: 35.6 Please contact Jon Autenrieth at [email protected] or 254‐722‐0018 for dates.

SubSea Robotics Training is a 356‐hour, 8‐week course designed to develop basic skills and proficiency in offshore/onshore remotely operated vehicles (ROV’S). Instruction is provided by experienced industry professionals with a course design based on inputs from companies who use this equipment in their daily operations. This program targets the needs and guidelines set forth by the International Marine Contractors Association (IMCA), the Association of Diving Contractors (ADC), the International Association of Drilling Contractors (IADC) and the Electrical Technician Association (ETA).

OSHA 10‐HOUR WORKPLACE SAFETY – GENERAL INDUSTRY Course Code OSHT‐1003 CEUs: 1.0

OSHA 10‐hour course teaches safety awareness and helps each worker recognize and reduce the risks of job site hazards. This hazard recognition training is intended as an orientation to OSHA standards and covers safety and health hazards workers may face on industrial work sites. Our 10‐hour course places special emphasis on hazard identification, avoidance, control and prevention. OSHA recommends workplace safety training for a safe and healthful work environment. Our training is covers specific OSHA regulations and requirements as they apply to the industrial environment. OSHA 10‐Hour Safety Cards will be issued to all students who successfully complete the course.

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LEAN LEAN MANUFACTURING Course Code: INMT 1000 CEUs: 4.0

This course is an overview class that provides a foundation for all other classes in the series. Participants begin by manufacturing various assemblies in a traditional manufacturing setting. The results of the first simulation round will provide the setting for continuous improvement by applying the lean manufacturing principles.

Understand the eight wastes in manufacturing. Receive instruction in standardized work, workplace organization, visual controls, set‐up reduction, batch size reduction,

point of use storage, quality at the source, workforce practices, and pull systems. Eliminate waste in the manufacturing processes.

PRINCIPLES OF LEAN MANUFACTURING Course Code: CEUs: .4

This course is an overview class that provides a foundation for all other classes in the series. Participants begin by manufacturing various assemblies in a traditional manufacturing setting. The results of the first simulation round will provide the setting for continuous improvement by applying the lean manufacturing principles.

Understand the 8 wastes in manufacturing.

Instruction in standardized work, workplace organization, visual controls, set‐up reduction, batch size reduction, point of use storage, quality at the source, workforce practices, and pull systems.

Eliminate waste in the manufacturing processes. PRINCIPLES OF LEAN MANUFACTURING Course Code: CEUs: 1.2

This course of four modules is for every employee and covers the concept of Lean Manufacturing, Value Stream Mapping, 5 S Workplace Organization, and Standard Work. (Provided by Texas Manufacturing Assistance Center (TMAC)) The trainee will be able to:

List and discuss the basic concepts involved in Lean Manufacturing, Value Stream Mapping, 5 S Workplace Organization, and Standard Work

Demonstrate how to organize work spaces using 5 S principals Discuss and draw a value stream map of the plants and/or their area’s work flow List the elements of their work and begin to develop steps and procedures that are standard in their particular

job Participate in cleaning up, organizing, laying out, and marking a work area that follows the principals of lean

manufacturing TOTAL PRODUCTIVE MAINTENANCE FOR LEAN Course Code: CEUs: .4

This course offers the student a method to proactively maintain machines and equipment at their peak productivity. Participants gain an understanding of TPM and the five major roles in effective deployment.

Increases overall equipment effectiveness and how it can help avoid interruptions to production to achieve reduced batch sizes

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Increased equipment performance. Provides a deep understanding of the 8 pillars of TPM.

TOOLS OF LEAN Course Code: CEUs: 1.2

This course of six modules is for key persons in various processes of manufacturing. It covers Kanban/Pull Systems, Cellular/Flow Manufacturing, Setup Reduction, Total Productive Maintenance, and Kaizan Facilitation. (Provided by TMAC) The trainee will be able to:

List and discuss the basic concepts of Kanban/Pull Systems, Cellular/Flow Manufacturing, Setup Reduction, Total Productive Maintenance and Kaizan event.

Examine the plant operation to see how a Kanban/Pull system might increase operational efficiency, and layout a plan based on the examination

Diagram the flow of the plant operation and determine if changes in the production cells could increase efficiency

Time setups and implement ways to reduce set up times Describe how maintenance is part of the production cycle Practice some of the skills needed in a Kaizan event

5S WORKPLACE ORGANIZATION Course Code: CEUs: .6‐1.6

This course covers the basics of sort, set in order, shine, standardize and sustain. The trainee will be able to: Explain how workplace organization and standardization is the foundation for creating a Lean environment Discuss the basics of sort, set in order, shine, standardize, and sustain as they relate to the trainee’s particular work environment. Note: the 16 hour workshop focuses on the Box Value Stream Note: the six hour workshop focuses on the Door Assembly process

QUALITY AT THE SOURCE Course Code: CEUs: .3

This lean manufacturing key concept establishes a preventative quality system at the process level, as it lays a solid foundation for quality improvements; includes coaching and mentoring on the production floor. The trainee will be able to:

Describe critical thinking and problem solving theories; Identify analytical and systems‐based problem‐solving tools; and Define methods to improve productivity and profitability.

QUALITY AND PROCESS IMPROVEMENT Course Code: CEUs: 1.2

This training prepares the Burrows workforce to identify, classify and remedy defective materials or workmanship. The trainee will be able to:

Identify materials that are not up to company standards. Manage the defective material through a defective material review and disposition process. Record the defects properly in the appropriate toolset. Describe how to identify process issues and provide cogent suggestions for process improvement. Build and maintain visual and printed training aids to ensure quality in the future.

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SIX SIGMA – BLACK BELT Course Code: CEUs: 16

This course assist in determining which projects will have the biggest and quickest impact on the strategic and financial priorities, and eliminating the time traps that add delays and hinder speed in both service and manufacturing processes. Black Belt training covers both basic and advanced tools that demonstrate how to permanently eliminate sources of unnecessary cost while reaching Six Sigma levels of quality, and dramatically improving shareholder value.

Achieve major cost and lead time reductions Compress order‐to‐delivery cycle times Reduce process variation and waste throughout the organization

SIX SIGMA – PROCESS, CHARTERING, AND TOOLS Course Code: CEUs: .8

This course demonstrates how to ensure you select and manage the right projects to have a bottom‐line and strategic impact. Participants will learn and experience concepts in a DMAIC simulation.

Learn the key role of a Champion and the methods used for selecting Supporting, guiding and managing projects and black belts Review the role of Project Sponsors and their related activities

KAIZAN RAPID IMPROVEMENT EVENT Course Code: CEUs: 2.4

A Rapid Improvement (KAIZEN) Event is a team activity aimed at rapid implementation of Lean methods to eliminate production waste in particular areas of the plant. This workshop covers the three phases of conducting an improvement event including:

Planning and Preparation Implementation…The Event Itself Presentation, Celebration, and Follow‐Up.

KAIZEN TEAM PROCESS AND FACILITATION Course Code: CEUs: .4

Beyond the technical skills of lean tools and techniques, lean experts must also possess the skill of team facilitation. A trained team facilitator is able to assume a key role in improvement teams or natural work groups. A facilitator who can advise teams, assist managers and serve as an internal process consultant is vital to the success of the lean enterprise.

Participants will learn the roles of facilitator, leader and team member skills in team building, communications, interventions, and guiding team activities

PULL/KANBAN SYSTEMS Course Code: CEUs: .4

Students will learn how to control shop floor inventory and production schedules by implementing pull systems. This course teaches how to design and implement a visually driven, employee‐controlled material replenishment system.

Implement repetitive and non‐repetitive pull systems Set up point‐of‐use material storage Interface with planning systems Balance lot sizes with capacity

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PRINCIPLES OF LEAN OFFICE Course Code: CEUs: .8 This workshop is a highly interactive program that takes proven techniques of the Toyota Production System and successfully applies them to improve administrative office environments. This foundational course sets the stage for process mapping and team buy‐in for continuous improvement.

Understand the 8 office wastes or time‐traps. Identify the root causes of efficiency problems and non value added activities and methods to eliminate them.

Instruction in standardized work, workplace organization, visual controls, set‐up reduction, batch size reduction, point of

use storage, quality at the source, workforce practices, and pull systems.

QUALITY PROBLEM‐SOLVING Course Code: CEUs: 2.0

This next step in the Lean training process provides an overview of the Lean problem‐solving methodology, including hands‐on demonstration of learned concepts, followed by applying the lessons to real‐world business situations. The trainee will be able to:

Define the role of quality in production and service systems; Explain concepts related to quality costs; List and define the quality improvement process using analysis; and Participate in problem solving experiences through creative team development.

VALUE STREAM MAPPING FOR THE OFFICE Course Code: CEUs: 2.0 This workshop uses facilitated value stream mapping to analyze the transactional business processes to target improvement areas. Processes are mapped in current state conditions and reviewed in light of lean process and customer requirements. The course concludes with a future state map and time based action plans for implementation and improvement.

Eliminating waste in the existing process. Develop a detailed, data‐rich value stream map in a hands‐on manner. Develop the ability to see the flow and create current state value stream maps based on understanding of Lean techniques. Identify specific improvements to apply, create a future state map, and prioritize and select Lean projects to begin

deployment.

STRATEGIC MANAGEMENT IN A LEAN ENVIRONMENT Course Code: CEUs: 3.6 comprehensive course for managers

Course Code: CEUs: .8 introduction course for team leads This training is designed to bring senior leaders on board with the latest initiatives and insights from the leadership research available. Discussions will include direction, goals, action plans, leadership commitment, building trust, maintaining a positive attitude, empowerment of subordinates, subordinate accountability, organizational structure, promotion of personnel, management of personnel, and coaching, mentoring, and counseling. At the conclusion of the training, the leaders of the organization will be able to:

Clearly define their roles in organizational success and growth.

BASIC SUPERVISION IN A LEAN ENVIRONMENT Course Code: CEUs: 2.0 This course teaches the basic principles of supervision customized to the Lean Manufacturing environment. Participants will be able to:

Describe and practice the basic principles of supervision Discuss how the Lean Manufacturing environment changes the role of the supervisor

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Identify and practice specific supervisory skills including listening, communicating clearly, disciplining, empowering, handling sensitive HR issues, and coaching

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CONSTRUCTION

BASIC BLUE PRINT READING Course Code: CEUs: 1.6 This class will familiarize students with piece part and assembly drawings, title blocks and general notes, views, and tolerances. A brief introduction to Geometric Dimensioning and Tolerancing will be included. Students will have drawings and parts to use together for exercises regarding:

tolerance basic math measurement

CORE 00105‐04 INTRO TO BLUE PRINTS Course Code: CEUs: 1.0 The student will learn to recognize and identify basic construction drawing terms, components, and symbols and to relate information on construction drawings to actual locations on the print. Students will be registered to the NCCER construction registry data base as Certified.

Recognize different classifications of construction drawings. Interpret and use drawing dimensions. Become familiar with symbology.

INDUSTRIAL MATH Course Code: CEUs: 1.2 This class is designed to refresh and sharpen math skills required for foundational success in measurement, unit conversion, and print reading and interpretation.

Conversion between fractions and decimals Conversion between English and metric systems Exercises in tolerance calculation and associated fundamental skills

ELECTRICAL ELEMENTARY DIAGRAMS AND SCHEMATICS Course Code: CEUs: .8 The Electrical Diagrams and Schematics class will introduce the student to elementary drawings, one line drawings, and schematics.

Included will be the fundamentals of troubleshooting using drawing methodology. Identify differing types of electrical drawings Use drawings to service and repair equipment Increase ability to work independently with various types of drawings and equipment schematics.

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OCCUPATIONAL SAFETY HAZWOPER Course Code: CEUs: 2.4 Employees involved in voluntary cleanup operations, government ordered cleanup operations, corrective actions, or operations at any treatment, storage and disposal facility must be trained under the HAZWOPER standard 29 CFR 1910.120(e). Topics covered in this course include:

Site and safety plan Safety, health and on site hazards Minimizing hazard risks at work Safe engineering controls and equipment on site Decontamination procedures Emergency response plan Use of protective equipment Spill containment program

WORKPLACE SAFETY Course Code: CEUs: 1.6 Instruct students in critical information about health, safety, environmental and quality requirements when working in the field. Students will be able to:

Understand the proper first aid techniques Identify safe work practices Understand necessary survival skills, tools and equipment Demonstrate proper usage of Survival Suit and Life Raft

BASIC SAFETY COMMUNICATIONS Course Code: CEUs: .1 This course establishes basic safety skills in the workplace. The trainee will be able to:

• Understand and follow simple oral instructions. • Interpret and follow written directions and procedures on signs and labels. • Recognize and report unsafe working conditions and accidents. • Read and follow written directions and procedures in manuals. • Ask for clarification of instructions.

OCCUPATION SAFETY AND HEALTH MANAGEMENT Course Code: CEUs: 3.1 This course explores the major safety issues that affect the work place, including general safety awareness, loss control and regulatory compliance. The trainee will be able to:

• Identity legal record keeping requirements for various industries. • Identify the components of the safety program for various industries as required in Title 29 C.F.R.

FORKLIFT SAFETY TRAINING Course Code: CEUs: .7 This course is designed to reduce fork lift accidents by creating safety awareness in lift truck operators. The focus is on efficient and safe lift truck operations and the OSHA training requirements for powered industrial trucks. The trainee will be able to:

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Identify truck controls and their functions. Demonstrate safety awareness by avoiding workplace hazards; Drive safely in a variety of industrial environments; and Demonstrate proper inspection and operation of powered industrial trucks.

LEADER’S ROLE IN SAFETY Course Code: CEUs: 1.0 Building on the supervisory concepts learned in the "Supervision in a Lean Environment", this course will focus on the leaders' role in ensuring a culture of safety for all employees. The trainee will be able to:

Recognize and evaluate hazards in the workplace; Implement control measures including engineering, administrative, and personal protective equipment. Create a plan for their own department to include leading safety meetings, and coaching employees on safely carrying out

their responsibilities.

SAFETY AND ACCIDENT PREVENTION Course Code: CEUs: 1.2 This training builds upon the Occupation Safety and Health Management course as well as the Leader’s Role in Safety, with an emphasis on recognizing and evaluating hazards in the workplace, implementing control measures and designing and implementing effective safety plans. The trainee will be able to:

Recognize common occupational hazards; Describe the components of effective workplace design and accident prevention programs; Demonstrate correct selection and safe use of personal protective equipment. Design and implement an evacuation plan.

Design and implement an overall safety plan for the organization to include new hire safety orientation and on‐going periodic “toolbox talks” on safety issues.

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BUSINESS TERMS AND CONDITIONS OF A CONTRACT Course Code: CEUs: .8

This course covers the basic requirements for a valid contract. Topics of discussion will be contract interpretation, specific contract terms, U.C.C. contracts, and the differences between terms and conditions.

Learn elements of a contract. What type of contracts are applicable for a given level of transaction. Common Terms and concepts of a U.C.C. contract. Comparison of conditions and promises.

NEGOTIATION SKILLS Course Code: CEUs: .8

This course defines the psychological factors that influence a negotiation and describes strategies for success and the consequences of concession. Steps in the negotiation process are reviewed and discussed.

Definition and application of negotiations. The power and use of questions. Create a profile. Understand the probability of an outcome.

PROJECT MANAGEMENT PROFESSIONAL (PMP) Course Code: CEUs: 4.0

This is a professional credentialing program pertinent to students who are managing Programs or Projects competently and in line with the Project Management Institutes (PMI) rigorous guidelines. To obtain a PMP Credential, you must first meet specific educational and project management experience requirements and agree to adhere to a code of professional conduct. Knowledge and skills must be demonstrated in the following six domains: initiating the project, planning the project, executing the project, monitoring and controlling the project, closing the project, and professional and social responsibility. This computer‐based examination is administered to standards and testing as established by PMI. The trainee will be able to:

Demonstrate a solid foundation of knowledge from which they can competently practice project management. Apply PMP methodologies of initiating, planning, executing, monitoring and controlling and closing processes. Apply PMP methodologies the effectively manage others and create project plans throughout the lifecycle of the project.

abbreviated bce catalog - temple college · 1 temple college business and continuing education...

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