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    QUALITY PLAN

    POWER TRANSFORMERS MANUFACTURIN

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    Job Quality Assurance Plan

    ABB Transformers

    Pereira

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    MARKETING

    &

    SALES

    ENGINEERING

    DISTRIBUTION

    TRANSFORMERS

    POWER

    TRANSFORMERS

    LOGISTIC

    C

    U

    S

    T

    O

    M

    E

    R

    S

    STRATEGIC MANAGEMENT

    TRANSFORMER TESTS & OIL ANALYSIS

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    Code: F01- MGIPTG001

    PROCESS

    LEADER

    OBJECTIVE

    SUPPLIER INPUTSUB

    PARTICULAR ACTIVITIES DOCUMENT RESPONSIBLE OUTPUTS Customer

    To define and to update the scope of the System of Management

    To define and to update the Processes of the System of Management, its sequence

    and interaction

    To lead the definition of the Programs and Indicators of the System of Management

    To give support in the update of Aspects and Environmental Impacts and Dangers

    and Risks

    To define and to communicate practices for the Operational Environmental Control

    and of OHS for the processes, suppliers and contractors

    To identify and access to Legal Requisites and other acquired requisites

    To lead the planning of changes that affect the System of Management

    To identify and to plan the response to potential situations of accidents and

    emergencies, and to prepare and to mitigate the possible illnesses that are

    associated

    To carry out activities of verification of the operational controls defined at the

    environmental level and OHS

    To carry out the external management of the residues

    To take care of the minor injuries

    To support technically the Processes of Manufacture

    To carry out periodic tests to the procedures of preparation and response before

    emergencies

    To prepare and to execute Programs of calibration / verification (including software

    when necessary)

    To update and to communicate the Legal Requisites applicable to the activities,

    products and services carried out and given by the Organization

    To evaluate periodically the fulfillment of the Legal Requisites and others applicable,

    and to keep records of this evaluation

    To manage the Legal Fulfillment with the interested Parties

    To keep the program: School of the Quality

    To coordinate the activities of Continuous Improvement and QIT

    Mgt. System Processes

    Requisites of Mgt. System

    Contract with Certifier entity

    Reports of previous Audits

    Indicators of management Audits

    To plan and to carry out the Audits of the Mgt. System

    NEZCP026

    NTC ISO 9001:2000

    NTC ISO 14001:2004

    NTC OHSAS 18001:2000

    QIT

    Manager of PTQ

    Internal auditors

    Audited Persons

    Plans of Actions of Improvement

    Records

    Managerial report of Audits

    Certificates of Mgt. System

    General manager

    Certifier Entity

    Processes of Mgt. System

    Interested Parties

    QIT

    Coordinators of Evacuation

    NEZCP046

    Manager of PTQ

    Assistants of PTQ

    Competent and Careful Personnel

    Minutes of the QIT

    Plans of Action

    Records of Continuous Improvement

    Quality School

    BA PTPR 1LAA000022

    Updated Matrix of Legal Requisites

    Supports of Legal Fulfillment

    Records

    PT Division

    Interested partiesCertifier Entity

    Customers

    CIDET

    PT Division

    PT Division

    Interested parties

    Auditors

    Certifier Entity

    Manager of PTQ

    Manager of PTH

    Records of Operational Control

    Quality records

    Record of Evaluation of SimulationsEquipments and devices of measurement and

    monitoring calibrated / verified

    Records

    Equipped Classrooms

    Internal auditors

    ProcessofImprovement

    ofthe

    IntegralQuality

    Computing EquipmentsQIT/Managing Boards

    PTQ Manager (Representative of the Direction for Mgt. System) Equipped offices

    HUMAN RESOURCES

    Mgt. System Processes

    Brigade of Security

    Room of Metrology

    MANAGEMENT OF RESOURCES

    To plan and to implement the tools of the System of Integral Management of the PT Division, so that both the operation and the control of the Processes of the Mgt. System are effective.

    Mgt. System Processes

    Interested parties

    PT Division

    Interested parties

    PlanningoftheMgt.System

    Activities of the Processes

    Operational Controls

    Practices of response before

    Emergencies

    Residues of the ProcessesInformation of Security of Chemical

    Products

    Equipments of following up and

    measurement (It includes software

    when necessary)

    Mgt. System ProcessesCustomers

    OperationalcontrolandResponsebeforeEmergencies

    Legalconformity

    Integral Quality Management

    Integral Quality Manager

    Scope of the Mgt. System

    Process map

    Program of Management

    Graphic of Central Control

    Matrix of Environmental Aspects

    Matrix of Dangers and Risks

    Matrix of Legal Requisites

    Matrix of Administration of Changes

    COABB

    PT Division

    Interested parties

    MGIPTG001

    NTC ISO 9001:2000

    NTC ISO 14001:2004

    NTC OHSAS 18001:2000

    NEZCP061

    NEZCP045

    NEZCP046

    NEZCP060

    Manager of PTQ

    QIT

    ITPTQ001 - 002

    PAPTQ006 - 007 - 008 - 009 - 010

    PAPTH002 - 003

    PAZCC022

    PAZCH015 - 016

    NEZCP063 - 064 - 065

    ITPTQ040 - 041 - 042

    PAPTQ003PAPTQ004

    PAPTQ005

    PAPTQ013

    PAPTQ027

    PAPTQ028

    ITPTQ006 - 008

    ITPTQ010

    ITPTQ015

    ITPTQ035

    ITPTQ037 - 039

    Manager of PTQ

    Assistants of PTQ

    Process managers

    Technician Laboratory of Oils

    OperatorsSuppliers

    Contractors

    Visitants

    Engineer Room of Tests

    Users of equipments /

    devices

    Users of Mgt. System

    Agenda QIT

    Activities of the Organization

    Changes to the New Processes

    or Modifications of the Requisites

    Results of verifications of Operational

    Control

    Previous evaluations

    Communications of Interested Parties

    Information Technology Resources (Intranet, internet, databases: SSA, CCRP, Borwin, CRS)

    RESOURCES OF INFRASTRUCTURE

    Assistants of Integral Quality

    OHS committee Brigade Location

    Nursing station

    Room of conferences with audio-visual aids (video beam, VHS, TV and projector)

    Matrix SGI

    Wasted Chemical Prod.

    Management ToolsCritical Com. Legal Reg. Measurement and MonitoringEnviromental Aspects Dangers and Risks Management Prog.

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    Code: F01- MGIPTG001

    PROCESS

    LEADER

    OBJECTIVE

    SUPPLIER INPUTSUBP

    ACTIVITY DOCUMENTS RESPONSIBLE OUTPUT CLIENT

    To prepare a program of Engineering

    To study Technical Specifications

    To review or to perform Check List

    To do Order Clearing

    To prepare a Pre-design

    To do a Technical Offer

    To draw up electrical design

    To do a Structure in BaaN

    To carry out Cards of Manufacture

    To prepare information for tests

    To carry out a design of Active Part

    To carry out a design of assemble,

    connections y cubing.

    To carry out a design of isolations (only

    TrafoStar)

    To carry out Plans for approval (if it is

    needed by the client)

    To carry out external design

    To do a Structure in BaaN

    To review, to verify and to validate the

    Electrical and/or Mechanical Design

    To control changes of Electrical and/or

    Mechanical design

    Electrical Design Engineer

    Requests of Changes of Design

    MANAGEMENT OF RESOURCES

    Mechanical Design Engineer

    Computing Equipment (computers, printer and plotter)

    Information technology resources (Intranet, Internet, software of design, database BA)

    PTO

    ITPTE001

    PAPTE001

    PAPTE003

    PTE

    PTM

    PTS

    BA

    PTM

    PTE

    BA PTPR

    Technical specifications of the Client

    Technical and Commercial offer

    Technical norms

    Technical instructions of BA

    ITPTE002 - ITPTE009

    D

    esignforOffers

    ITPTE001

    ITPTE010

    ITPTE011

    Technical specifications of the Client

    Technical and Commercial offer

    Technical norms

    Technical instructions of BA

    Electrical Design

    Technical norms

    Technical specifications of the Client

    Price Database

    Technical instructions of BA

    Manager of Engineering Equipped offices

    HUMANS INFRASTRUCTURE

    PTM

    PTE

    BA PTPR

    Electrical Design

    Electrical Designers

    Electricaldesignfor

    production

    PTO,

    PTQ

    PTD

    PTP

    Electrical and Mechanical

    Designers

    Engineering

    Manager of Engineering

    To define and to plan the activities that allow to obtain designs that meet the requisites agreed in the contract and to achieve their ratification and the later satisfaction of the clients, at the same time the costs of

    engineering and materials foreseen in the selling are met, and also the technical requisites of the product are met.

    Program of Engineering

    Records of Order Clearing PTO

    Manager of Engineering

    Electrical and Mechanical

    DesignersPlanningRecord Meeting SUM

    Plan of Invoicing

    Technical specifications

    Mechanicaldesignfor

    production

    Plans of Manufacture

    Technical Support

    PTD

    PTP

    PTO

    ReviewandControl

    ofChanges

    PAPTE004

    PAPTE002

    Manager of Engineering

    Electrical and Mechanical

    Designers

    ITPTE002 - ITPTE009

    Designers of Offers

    New Designs

    Cards of Manufacture

    Plans

    Electrical design

    Structure of Materials

    Data for Tests

    Technical Support

    PTD

    PTP

    PTO

    Mechanical Design

    Room for Tests

    Technical Offer PTM

    PTP

    PTD

    Mechanical Designers

    Matrix SGI

    Remainders Chemical Prod. Management ToolsCritical Com. Legal Reg. Measurement and Monitoring

    Enviromental Asp. Dangers and Risks Management Prog.

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    Code: F01- MGIPTG001

    PROCESS

    LEADER

    OBJECTIVE

    SUPPLIER INPUTSUBP

    PARTICULAR ACTIVITIES DOCUMENTS RESPONSIBLE OUTPUT CUSTOMER

    PTP

    BA PTPR

    PTQ

    PTE

    PTO

    Product in Process

    Criteria of Acceptance

    Sigma Cards

    Cards of Program of Manufacture

    Plans / designs

    General Schedule Macro planningProcesscontrol

    To inspect and to test the product in

    process

    PAPTP001,

    PAPTQ001,

    ITPTP016,

    Supervisor Control of

    Processes of PTPQuality records (Sigma Cards)

    Sub process of Room of

    Tests

    To prepare isolations

    To paper conductors

    To wind

    To dry and to press Windings

    To dry and to press Windings

    To separate plates by groups

    To prepare table for stacking

    To stack, press and put vertically the cores

    To strain or to apply Asecond

    To mount Windings in core

    To close top yoke

    To connect Active Part

    To prepare cubing

    To dry Active Part

    To tight again and to cube

    To mount accessories

    To prove preliminarily the Airtightness

    To try and to analyze the Dielectric Oil

    To do vacuum and to fill with oil

    To rest and To impregnate

    To place control wiring

    To Carry out electrical Tests

    To test control wiring

    To prepare protocols of tests

    Warehouse

    Standard and customized

    materials, approved, and minor raw

    materials

    Windingm

    anufacture

    ITPTP004,

    ITPTP005,

    ITPTP006,

    ITPTP024,

    ITPTP025,

    ITPTP026,ITPTP036,

    ITPTP039,

    ITPTP043,

    ITPTP046

    Power Transformers

    Production Manager

    To plan and to carry out the production of the Power transformers, under controlled conditions that allow the fulfillment of the requisites of the Product and the Organization

    Leader and Operators of

    WindingsBlock of Windings

    Sub process of

    Assembling and

    Connections

    PTS

    Sub processes of Cores,

    Windings and Warehouse

    Windings

    Core

    Clamps

    SwitchPlans/Designs

    ActivePa

    rtAssembly

    ITPTP026

    ITPTP009

    ITPTP044

    Leader and Operators of

    Assembling

    Active part assembled and connected Sub process of cubing

    CoreManufacture

    ITPTP003

    ITPTP008

    Leader and Operators of

    AssemblingVerticalized Core

    Sub process of

    Assembling and

    Connections

    Sub processes of Assemble and

    Connections and Warehouse

    Active connected part

    Tank

    Accessories

    Processed and proved oil

    Plans/Designs

    TankingandFinalAssembly

    ITPTP015,

    ITPTQ029,

    ITPTP037,

    ITPTP038,

    ITPTP040,

    ITPTP042

    Leader and Operators of

    Assembling

    Transformer finished and ready for

    tests

    Sub process of Room of

    Tests

    PTP

    PTE

    Transformer for testsGeneral information of Tests

    FinalTes

    tPAPTQ002,

    ITPTQ011,ITPTQ012,

    ITPTQ014,

    ITPTQ016 - ITPTQ022

    ITPTQ032

    Engineer of Room of TestsTransformer released by Room of

    Tests, Protocols of Tests, Minutes of

    Controlling, Reports of Feedback to

    the Design

    PTP, PTO,

    PTE

    Matrix SGI

    Waste Chemical Prod. Managment ToolsCritical Com.

    Legal Reg. Mesasurement and MonitoringEnviromental Asp. Dangers and Risks Managment Prog.

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    Intern

    QHS

    QIT

    Managers Team

    Quality

    Carlos Ossa

    H & S

    M. Marn L. Montoya Samuel Zulug

    Environmental

    Paula Mesa

    Safety Brigade

    Evacuation

    Coordinators

    Integral Quality Organization Chart

    General Management

    BASC

    Quality School

    Instructors

    QHSE Management

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    A little of history (Integral Quality milestones)

    1990: ABB Group arrives to Pereiras factory through a global acquisition of

    Westinghouse T&D segment 1996: Quality Management System is certified with ISO 9001 by BVQi

    1999: Environmental Management System is certified with ISO 14001 by BVQi

    2002: Philip Crosbys Quality Improvement Process is implemented

    QIT: Quality Improvement Team is established with the local TopManagement

    QS: Quality School program is launched to give all people trainin in

    Quality issues, technical competence and to encourage their Quality

    Awareness

    2003: Six Sigma tool is implemented for TrafoStar power transformers

    2005: Occupational Health and Safety Management System is certified with

    OHSAS 18001 and the 3 Management Systems are integrated in QHSE

    2006: BASC Managemen System is certified by the WBO (Business Alliance

    for Secure Commerce)

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    Last 10 years improvement profile and our VISION

    2002

    QIP

    1

    2005

    ISO9

    001

    ISO1

    4001

    1996 1999

    OHSAS18001

    +SGIQHSE

    2009

    2

    3

    4

    5

    6

    2006

    BASC

    World Class Manufacturer

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    We have a great VISION

    In 2009 ABB Pereira will be a World ClassManufacturing plant

    Happy people doing well their work

    General view of windings shop in Chonqing All employees celebration

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    Zero Failures

    Zero ImpactsZero Accidents

    TPT & TTPTreduction

    On Time Delivery Customer Satisfied

    More orders

    Best pricesGreater EBITStability & Safelabol

    COPQs reduction

    Cash Flow

    A good present for

    Everybody!

    The Integral Quality way

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    Our Integral Policy show us the way

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    QHSE and BASC Policy (Translation)

    Do well our work since first time to get Customer's

    Satisfaction by means of Quality Products and QualityServices delivered on time, producing the budgetedprofitability.

    To get this, our commitment is:

    Promote people's Competence and Awareness as our greatest asset To rise the life's quality of our employees by means of the continuous

    improvement in H&S issues

    Reduce waste generation and natural resources consumption in ourprocesses

    Improve continuously our Processes efficacy

    Prevent illegal practices in our processes (terrorism, illegal trade,drugs traffic, etc.)

    Fulfill all the legal requirements in our processes

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    Our Zero Defects Objectives

    ZD does not mean that we will not have failures, it means

    that we will not be happy with any failure!

    Quality ISO 9001

    100% OTD

    Zero Test

    Failures

    100% Customer

    Satisfaction

    HUACALTANQUE

    CO NS E RV ADO R

    PROTECCION

    AISLADORES

    HUACAL

    RADI ADO RE S

    OHSAS 18001

    Zero Lost Day

    Incidents

    Environ. ISO 14001

    Zero Oil Spilling

    QHSE Objectives

    Zero COPQ

    Zero Electrical

    Energy Waste

    BASC

    Zerocontamination

    Quality ISO 9001

    100% OTD

    Zero Test

    Failures

    100% Customer

    Satisfaction

    HUACALTANQUE

    CO NS E RV ADO R

    PROTECCION

    AISLADORES

    HUACAL

    RADI ADO RE S

    Quality ISO 9001

    100% OTD

    Zero Test

    Failures

    100% Customer

    Satisfaction

    HUACALTANQUE

    CO NS E RV ADO R

    PROTECCION

    AISLADORES

    HUACAL

    RADI ADO RE SHUACALTANQUE

    CO NS E RV ADO R

    PROTECCION

    AISLADORES

    HUACAL

    RADI ADO RE S

    OHSAS 18001

    Zero Lost Day

    Incidents

    Environ. ISO 14001

    Zero Oil Spilling

    QHSE Objectives

    Zero COPQ

    Zero Electrical

    Energy Waste

    BASC

    Zerocontamination

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    The Quality Strategy

    1. Philip Crosbys QIT QualityImprovement Process:

    n Quality School

    n Quality Improment Team

    n Zero defects philosophy

    2. Integration QHSE + BASC

    Philip Crosby

    ce

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    Quality Improvement Process launchingsinc

    e

    2002

    ce

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    Quality Schools principle:The Competence and Consciousness of our employees

    are our greatest assets. BA PPTR Mnger.

    since

    2002 Quality Improvement Process launching

    ince

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    since

    2002 Quality School launching

    Quality Class Room

    ince

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    QS: Every body talking same languaje:QS: Every body talking same languaje: Quality!Quality!

    u Quality Throughout Work Team (QTWT)

    Each Improvement P ro jec t

    1000 USD Sav ings

    Course for Blue collarsCourse for Blue collars(15 Hours in 6 weeks)(15 Hours in 6 weeks)

    Each Improvement P rojec t

    1000 USD Sav ingsuu Quality EducationQuality Education

    System (QES)System (QES)

    Course for White collarsCourse for White collars(25 Hours in 10 weeks)(25 Hours in 10 weeks)

    Course for ManagersCourse for Managers QITQIT

    (12 Hours in one weekend)(12 Hours in one weekend)

    Course to get internal Quality InstructorsCourse to get internal Quality Instructors

    since

    2002 Quality School strucutre

    ince

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    EMC:

    General Manager

    Quality Manager

    Controller

    Logistic Manager

    Human Resource Manager

    Engineering Manager

    Production Manager

    Marketing Manager

    Supply Manager

    Order Handling Manager

    Quality Improvement Teamsinc

    e

    2002

    The QIT in 2002. Today it has 10 membersand they meet each two weeks with the

    following agenda

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    Basic Cyclic Agenda

    Quality Improvement Team

    NCR DistributionTransformers

    Audit ReportsSix Sigma &

    dpmos

    5S and

    Housekeeping

    NCR PowerTransformers

    EnvironmentalManagment

    System

    Follow up toQHSE Objectives

    Metalshopsupplies

    Follow up

    OHSAS 18001

    Training Program& Quality School

    Quality ActionPlans on going

    ManagmentSystems

    Integration

    CCRP

    and

    Customer

    Satisfaction

    Balance ScoreCard

    QualityPerformance

    Index

    ImprovementProjects

    - QS -

    4th Meeting3th Meeting2nd Meeting1st Meeting

    In each session at least three of this topics are reviewed

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    1. People develope a holisitic processes approach

    2. One integral Policy easier to implement and follow

    3. Less number of internal and external audits, we pass from 12 to 4 per year

    4. One integral Manager s review5. Integral operational control for Environmental and OHS systems

    6. One integral induction program for new employees

    7. More efficient use of IS resources and leaner documentation

    8. Less number of registers

    9. Prevention of lawful nonconformity

    10. One integral Manual book (it is an interactive document)

    Advantages we have from the QHSE integration

    QHSE + BASC Integration

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    QHSE + BASC Certifications

    ISO 9001

    since 1996

    ISO 14001

    since 1999

    OHSAS 18001

    since 2005

    BASC

    since 2006

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    BELIEFS

    SYSTEM ISO 9001, ISO 14001,OHSAS 18001, BASC, etc

    PROCEDURES MP, TI, Manuals, etc.

    BEHAVIORS

    VALUES

    Traditional

    Focus

    World Class

    Focus

    Certifies are not enough to be World Class

    STRUCTURE Resources

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    By Abraham Maslow (1908 1970)

    QHSE Management evolution

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    The Integral

    Employee

    knows, wantsand has will

    power!

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    June /08Test Rooms accreditation acc. to ISO IEC 17025

    December /09Iberoamerican Quality Management Award

    December /08Columbian Quality Management Award

    December /08Integrate QHSE + BASC + SR

    December /08Implement Social Responsibility Management System

    acc. to SA 8000 Standard

    DATEDESCRIPTION

    Next steps

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