ABB drivesLifecycle services for low voltage drives

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SERVICES

2 3AUA0000049673 REV B EN 16.2.2009 ABB

All industries face a common goal: to maximize their production output at the lowest possible cost, while maintaining the highest quality end products.

On the road to achieving this goal, businesses face:

Increasing demands for higher reliabilityEscalating operational and capital expenditure associated with running a plant or processRising energy pricesPressures to improve productivityStricter environmental and safety regulations

ABB can help

One of ABB’s key objectives is to maximize the uptime of its customers’ processes by ensuring reliable operation and optimum lifetime of all ABB products in a predictable, safe and low cost manner.

The services offered for ABB low voltage drives span the entire value chain, from the moment a customer makes the fi rst enquiry to disposal and recycling of the drive.

Among the benefi ts of using ABB drive services are higher reliability, lower operational costs, improved productivity, reduced environmental impact and enhanced safety.

Higher reliability

Across industries, the amount of automation with complex machinery and equipment is constantly increasing. The growing number of machines, equipment and systems means there are more points of failure. Critical reliability challenges increase with these added points of failure.

ABB’s extensive knowledge in industrial applications and processes can be used to help identify and improve critical reliability. This is accomplished by evaluating the status of electric drives. Based on the results of the evaluation ABB can propose a critical reliability improvement plan.

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Lower operational costs

At each stage of the value chain, ABB can help lower operational expenses.

During the pre-purchase stage, sound technical advice can ensure that the correct drive is selected and dimensioned to bring maximum effi ciency and performance to a process and therefore lower running costs.

An energy appraisal can identify the applications which, by using drives, have energy saving potential. The appraisal provides accurate energy saving calculations often showing up to 60 to 70% reduction in energy consumption, with payback in less than two years.

ABB’s preventive maintenance programs have a signifi cant impact on minimizing production downtime and lowering operational costs.

Improved productivity

Keeping a plant running is the number one priority of the ABB services team. For example, a structured preventive maintenance plan built around product specifi c maintenance schedules is essential in avoiding any risk of plant or process stoppage.

One of the most effi cient ways to improve productivity and to maximize process uptime is to establish a contract which can include a combination of individual services such as training, technical support and preventive and corrective maintenance.

Profi le

33AUA0000049673 REV B EN 16.2.2009ABB

Reduced environmental impact

Before purchasing a drive, ABB offers an energy appraisal to determine which applications can benefi t from the use of drives. During operation and maintenance, tuning of the drive maximizes its energy savings. Additionally, when the drive lifecycle is complete, ABB can ensure that the drive is disposed of in a way that meets all local environmental regulations.

Enhanced safety

Seeking advice from ABB at the selection and dimensioning stage helps ensure that the right drive is chosen with the correct safety features. Helpful safety advice continues into the installation and commissioning stage with ABB’s professional start-up service.

Throughout the drive’s lifetime, services such as remote monitoring help protect the safety of the plant by rapidly diagnosing and rectifying faults.

At the heart of ABB’s services is its drive lifecyclemanagement model. All services available for ABB low voltage drives are planned according to this model. For customers it is easy to see which services are available at which phase.

Drive specifi c maintenance schedules are also based on this four-phase model. Thus, a customer

knows precisely the timing of the part replacements plus all other maintenance related actions. The model also helps the customer when deciding about upgrades, retrofi ts and replacements.

Professional management of the drive’s lifecycle maximizes the return on any investment in ABB low voltage drives.

Maximizing return on investment

ABB follows a four-phase model for managing drive lifecycles, which brings enhanced customer support and improved effi ciency.

Examples of lifecycle services are: selection and dimensioning, installation and commissioning, preventive and corrective maintenance, remote services, spare part services, training and learning, technical support, upgrade and retrofi t, replacement and recycling.

ABB drive lifecycle management model

■ The drive, with complete lifecycle services, is available for purchase.

■ The drive, with complete lifecycle services, is available for plant extensions.

■ Spare parts, maintenance and repair services are available as long as materials can be obtained.

■ ABB cannot guarantee availability of lifecycle services for technical reasons or within reasonable cost.

Complete lifecycle services

Limited lifecycle services

Active Classic

Limited Obsolete

Active Classic

Active Classic

To ensure the availability of complete lifecycle services, a drive must be in the Active or Classic phase. A drive can be kept in the Active or Classic phase by upgrading, retrofi tting or replacing.

Caution! A drive entering the Limited or Obsolete phase has limited repair options. This may result in unpredictable process downtime. To avoid this possibility, the drive should be kept in the Active or Classic phase.

4 3AUA0000049673 REV B EN 16.2.2009 ABB

Introduction

Pre-purchaseOrder and

delivery

Installation and

commissioning

Operation and

maintenance

Upgrade and

retrofi t

Replacementand

recycling

Training and learning

Technical support

Contracts

The services offered for ABB low voltage drives span the entire value chain, from the moment a customer makes the fi rst enquiry to disposal and recycling of the drive.

Throughout the value chain, ABB provides training, technical support and customized contracts. All of this is supported by one of the most extensive global drive sales and service networks.

Pre-purchase

ABB provides a range of services that help guide the customers to the right products for their applications.

Order and delivery

Orders can be placed through any ABB offi ce or through ABB’s channel partners. In some countries orders can be placed and tracked online.

ABB’s sales and service network offers timely deliveries including express delivery.

Installation and commissioning

While many customers have the resource to undertake installation and commissioning on their own, ABB and its channel partners offer professional installation and start-up services.

Operation and maintenance

Through remote monitoring, ABB can guide the customer through a fast and effi cient fault-fi nding procedure as well as analyze the operation of the drive and the customer’s process. From site surveys

to preventive maintenance and reconditioning of drives, ABB has all the options covered to keep its customers’ processes operational.

Should corrective maintenance of drives be needed, ABB offers on-site and off-site repair facilities, fully backed up by the most extensive spare holding.

Upgrade and retrofi t

An existing ABB drive can often be upgraded to the latest software or hardware to improve the performance of the application.

Existing processes can be economically modernized by retrofi tting the latest drive technology to mechanical control equipment, such as inlet guide vanes or dampers or older generations of drives.

Replacement and recycling

ABB can advise on the best replacement drive while ensuring that the existing drive is disposed of in a way that meets all local environmental regulations.

Entire value chain services

The main services available throughout the entire value chain include:

Training and learning - ABB offers product and application training both in classrooms and on the internet. Technical support - At each stage of the value chain, an ABB expert is available to offer advice to keep the customer’s process or plant operational. Contracts - Customized contracts can be devised between the customer and ABB.

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53AUA0000049673 REV B EN 16.2.2009ABB

With offi ces in over 90 countries, ABB is well placed to offer the best technical advice and local support around the clock.

From cooling towers, furnaces and extract fans to water supply pumps, tunnel boring machines and monorails, there are very few applications that are beyond ABB’s specialists. References from ABB’s installed base of drives are available upon request.

Additionally, a number of helpful PC tools are available to facilitate decision making at the pre-purchase stage.

Selection and dimensioning

Correct drive selection and dimensioning ensure a drive installation, powerful enough for the motor requirements, yet sized to fi t a budget.

Energy appraisal

Given that power consumption savings of 50% can be made by reducing the motor speed by just 20%, and with payback times being as short as six months, it is worthwhile considering an ABB energy appraisal.

Free energy saving calculation tools, FanSave and PumpSave can be used to quickly calculate energy savings.

Harmonic survey

ABB is able to carry out detailed harmonic surveys of currents and voltages using proprietary equipment and to offer advice for avoiding or rectifying any harmonic problems.

EMC assessment

ABB understands electromagnetic compatibility (EMC) issues and and can help ensure that the installation complies with the latest standards and regulations.

Pre-purchaseOrder and

delivery

Installation and

commissioning

Operation and

maintenance

Upgrade and

retrofi t

Replacementand

recycling

6 3AUA0000049673 REV B EN 16.2.2009 ABB

Prompt deliveries from local and centralstocks

In many countries, ABB with its channel partners, stock drives and spare parts locally, providing high availability and, often, same day delivery.

To minimize its customers’ costly downtime, ABB’s logistics network operates 24 hours a day, seven days a week, using air freight and express courier services.

ABB drives, spare parts and services can be purchased from more than 1400 companies, located throughout the world and able to serve customers locally, often in their own language. These companies include ABB’s own offi ces and authorized channel partners.

Supporting local ABB offi ces and channel partners, there is a network of regional ABB drive service hubs that are capable of offering complete drive lifecycle services.

Pre-purchaseOrder and

delivery

Installation and

commissioning

Operation and

maintenance

Upgrade and

retrofi t

Replacementand

recycling

Services

Find the members of the ABB partner network at www.abb.com/drivespartners.

ABB or ABB channel partner

73AUA0000049673 REV B EN 16.2.2009ABB

Ordering on-line

Depending on the country, ABB and its channel partners offer different ways to order drives and spare parts on-line. Both standard and customized ordering solutions are available.

Using on-line ordering tools customers can typically check product availability and order status as well as become familiar with product data and documentation.

Express delivery

Express delivery options ensure that drives and spare parts are delivered rapidly either from local or regional stock or directly from the factory.

Pre-purchaseOrder and

delivery

Installation and

commissioning

Operation and

maintenance

Upgrade and

retrofi t

Replacementand

recycling

8 3AUA0000049673 REV B EN 16.2.2009 ABB

All ABB drives are designed with easy installation and commissioning in mind. A range of features from easy access wiring terminals, withdrawable pedestal units to bookshelf design and intuitive control panels, all contribute to saving installation and commissioning time and cost.

A number of helpful PC tools is available to facilitate installation and commissioning.

ABB’s technical manuals are comprehensive, including all the details needed for easy installation and commissioning.

From advice to complete installation

Before and during the installation, accurate advice and timely support are available from ABB and its channel partners. On request, they can also undertake the entire drive installation.

Professional start-up

For fast and effi cient drive commissioning, ABB offers its professional start-up service.

ABB certifi ed engineers adjust the drive parameters to meet the precise demands of the application. All start-up information with process parameters are saved, should the engineer need to recall any information at a later date.

Pre-purchaseOrder and

delivery

Installation and

commissioning

Operation and

maintenance

Upgrade and

retrofi t

Replacementand

recycling

Services

93AUA0000049673 REV B EN 16.2.2009ABB

Evaluation for improving critical reliability

A critical reliability evaluation carried out by ABB or an ABB channel partner looks into the electric drives of industrial processes to identify potential points of failure and provide an improvement plan.

Site survey - the basis for a long termmaintenance and improvement plan

A site survey carried out by ABB or an ABB channel partner provides the foundation for developing a long-term drive maintenance and improvement plan. The purpose of the survey is to defi ne measures to be taken for lowering operational costs, improving productivity, reducing environmental impact and enhancing safety. An energy audit is often included in the site survey, which helps identify potential energy savings.

An effective improvement plan not only helps customers budget maintenance and training costs, but also helps plan for future drive upgrades, retrofi ts and replacements.

Optimizing operation through remote monitoring and intelligent diagnostics

ABB offers remote monitoring services that allow an ABB drive installed at the customer’s site to be remotely monitored by ABB or its channel partners.

Through remote monitoring it is easy to collect a multitude of data related not only to electric drives but also to process variables such as pressure, temperature and fl ow rate. Analyzing the data provides the basis for taking corrective actions which is the key to optimal operation. All this can be carried out by the customer, ABB or its channel partners.

Benefi ts of remote monitoring include: better knowledge about the process and its variations, prevention of potential failures and maximized process uptime.

Order and

delivery

Installation and

commissioning

Operation and

maintenance

Upgrade and

retrofi t

Replacementand

recyclingPre-purchase

10 3AUA0000049673 REV B EN 16.2.2009 ABB

Services

Preventive maintenance for reducing operational costs

A drive typically performs critical duties in a process or a plant. A drive failure can result in loss of production and revenues, and may have safety and environmental impacts.

Adopting preventive maintenance schedules reduces the risk of failure and increases the lifetime of the drive, thus lowering the overall operational costs. Regular predefi ned preventive maintenance facilitates budgeting.

Drive preventive maintenance consists of annual inspections and component replacements according to the drive specifi c maintenance schedules. Maintenance schedules are based on ABB’s decades long experience of manufacturing and maintaining electric drives.

Without preventive maintenance, the probability of a drive failing typically increases. The most common failures are due to component aging or operational conditions, such as varying ambient temperature, high humidity, excessive and heavy loads. Signs of these failures typically start showing up after 5 to 10 years of operation.

Order and

delivery

Installation and

commissioning

Operation and

maintenance

Upgrade and

retrofi t

Replacementand

recyclingPre-purchase

113AUA0000049673 REV B EN 16.2.2009ABB

Maintenance schedule example

Note:Recommended maintenance intervals and component replacements are based on specifi ed operational and environmental conditions. ABB recommends annual drive inspections to ensure the highest reliability and optimum performance. More detailed maintenance information can be found in maintenance instructions, product manuals and on the internet.

Legend:I = Inspection (visual inspection, correction and replacement if needed)P = Commissioning, testing, measuring or other workR = Replacement of component

Years from start-up

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21

Start-up P

Cooling - air cooled units:

Internal/additional cooling fan for ACS800-01/ -11/-31,104, IP21 and IP55

I I R I I R I I R I I R I I R I I R I I R

Cooling fan (ACS800-01/-02/-04/-07/-11/-17/-31/-37/-104/DSU)

I I I I I R I I I I I R I I I I I R I I I

Cooling fan for TSU I I R I I R I I R I I R I I R I I R I I R

Enclosure extension cooling fan (ACS800-02) I I R I I R I I R I I R I I R I I R I I R

Extra cooling fans inside cabinet (ACS800-x7, ACS800 md) I I I I I R I I I I I R I I I I I R I I I

Extra IP54 cooling fan on roof of cabinet (ACS800-07, ACS800 md)

I I I I I R I I I I I R I I I I I R I I I

Cooling - liquid cooled units:

Cooling fans I I I I I R I I I I I R I I I I I R I I I

Coolant inhibitor level I P I P I P I P I P I P I P I P I P I P I

Heat exchanger I I I I I I I I I I I I I I I I I I I I I

Cooling water pump I I I I I R I I I I I R I I I I I R I I I

Cooling water pipe connections I I I I I I I I I I I I I I I I I I I I I

Aging

Electrolytic capacitors (DC circuit) R R

Memory backup battery replacement in the APBU-xx unit I I I I I R I I I I I R I I I I I R I I I

Connections and environment

AINT + fl at cables R R

Tightness of terminals I I I

Quick connector of the converter module(ACS800-x7/ and ACS800 md)

I I I I I I I

Door fi lters (IP20 to IP42) I I I I I I I I I I I I I I I I I I I I I

Door fi lters (IP54 and above) R R R R R R R R R R R R R R R R R R R R R

Condition of contactors I I I I I I I

Fiber optic cables (connections) I I I I I I I

Dust, corrosion and temperature I I I I I I I I I I I I I I I I I I I I I

Quality of supply voltage I I I I I I I I I I I I I I I I I I I I I

Improvements

Based on product notes I I I I I I I I I I I I I I I I I I I I I

Measurements

Basic measurements with supply voltage P P P P P P P P P P P P P P P P P P P P P

Spare parts

Spare parts I I I I I I I I I I I I I I I I I I I I I

DC circuit capacitor reforming P P P P P P P P P P P P P P P P P P P P P

Order and

delivery

Installation and

commissioning

Operation and

maintenance

Upgrade and

retrofi t

Replacementand

recyclingPre-purchase

12 3AUA0000049673 REV B EN 16.2.2009

Preventive maintenance kits

Drive specifi c preventive maintenance kits contain all the genuine spare parts needed to perform a specifi c maintenance task.

The number of drive specifi c maintenance kits varies from drive to drive and their selection is different depending on the drive age. Maintenance kits are more economical to purchase compared to purchasing the spare parts separately.

Reconditioning - giving a drive a new life

Authorized ABB drive service workshops throughout the world restore ABB drives to their original condition.

Reconditioning of a drive includes full inspection, thorough cleaning and individual component analysis and replacement. The reconditioned drive undergoes complete testing and comes with a warranty.

ABB

Services

Order and

delivery

Installation and

commissioning

Operation and

maintenance

Upgrade and

retrofi t

Replacementand

recyclingPre-purchase

133AUA0000049673 REV B EN 16.2.2009ABB

Corrective maintenance - extensive services on-site and off-site

On-site repair – fast turnaround

On-site repair uses the latest diagnostic, repair and testing practices to maximize the ABB drive performance while minimizing production or process downtime. All work is carried out by ABB authorized service engineers.

While carrying out a repair, service engineers are also able to examine the root cause of the repair. This can include an examination of the supply network, an analysis of the harmonic content of the supply as well as other factors that may have resulted in the need for repair. Advice may also be given on the operation and maintenance of the drive so as to help improve machine or process performance.

Whenever repair is not possible, an exchange unit, if available, is offered. An exchange unit can be an entire reconditioned drive, a drive module or a drive component.

Off-site repair – in-depth investigation

Authorized ABB drive service workshops offer component replacement and software upgrades as well as major and emergency repairs.

All work is performed by ABB certifi ed personnel in dust-free, electrostatic discharge protected areas. Before repair, the drives are thoroughly cleaned, and after repair, fully tested.

As with on-site repair, should a drive repair not be feasible, an exchange unit, if available, is offered. An exchange unit can be an entire reconditioned drive, a drive module or any drive component.

Order and

delivery

Installation and

commissioning

Operation and

maintenance

Upgrade and

retrofi t

Replacementand

recyclingPre-purchase

14 3AUA0000049673 REV B EN 16.2.2009 ABB

Upgrades for maximized return oninvestments

Drive upgrades are designed for improving the performance and extending both the functionality and the lifetime of the drive to provide end-users with the best possible return on their investments.

Upgrade services comprise both hardware and software updates. Advice on upgrade feasibility with detailed instructions is available from ABB sales and service personnel as well as from ABB’s channel partners.

Benefi ts of upgrading a drive typically include lower maintenance costs and reduced energy consumption.

Retrofi ts - modernizing drives economically

Stricter production or process requirements often call for replacing an existing drive or a complete drive system. Other reasons for drive replacement include lack of spare parts and limited services offering.

Instead of replacing an entire drive or drive system, it is often more economical to modernize the old installation by reusing all relevant parts of the original equipment and purchasing new where necessary.

In a retrofi t project, existing cabling, motors and cabinets often remain in use, while the drive or drive system is replaced either completely or partly. Retrofi tting is typically carried out during planned production shutdowns, without causing extra production downtime.

According to the ABB drive lifecycle management model, it is recommended that a drive be modernized or replaced at the end of its lifecycle’s Classic phase.

Pre-purchaseOrder and

delivery

Installation and

commissioning

Operation and

maintenance

Upgrade and

retrofi t

Replacementand

recycling

Services

153AUA0000049673 REV B EN 16.2.2009ABB

Replacing a drive - world’s widest portfolio of drives available from ABB

Whenever there is a need to replace an entire drive - from ABB or any other drive manufacturer - ABB offers its customers the world’s widest portfolio of low voltage drives.

ABB helps select an optimal replacement drive with correct features for the application.

According to the ABB drive lifecycle management model, it is recommended that a drive be modernized or replaced at the end of its lifecycle’s Classic phase.

Recycling for a greener world

Depending on the country, ABB aims to remove and dispose of any ABB or non-ABB drive and associated equipment in line with the environmental regulations enforced within that country.

Order and

delivery

Installation and

commissioning

Operation and

maintenance

Upgrade and

retrofi t

Replacementand

recyclingPre-purchase

16 3AUA0000049673 REV B EN 16.2.2009

e-learning

ABB

Training and learning

Services

Investment in professional training improves productivity

Throughout the value chain, from pre-purchase to replacement and recycling of a drive, ABB offers product, application and general technical training both in classrooms and over the internet. Versatile training is also provided by ABB channel partners.

Training typically comprises theoretical presentations and hands-on exercises. To meet its customers’ growing interest in e-learning, ABB offers hundreds of course modules available in the internet. Examples of training topics include product features, applications, installation and start-up procedures, programming, PC tools, maintenance and fault fi nding. The number of e-learning courses is extensive.

The majority of training is delivered by ABB training centers. Versatile training services are also offered by local ABB sales and service companies and their channel partners. Some courses are organized at the customer’s location.

Benefi ts of professional training include enhanced personnel and plant safety, reduced downtime, improved productivity and increased employee motivation.

More information about ABB’s training centers and the courses can be found from the ABB University at www.abb.com/abbuniversity. Local ABB offi ces and ABB’s channel partners around the globe can provide detailed information on their training and services offering.

173AUA0000049673 REV B EN 16.2.2009ABB

Local support with global back-up

In most countries, ABB provides 24/365 technical support, via telephone and email and covering all stages of the value chain. Should further support be needed, ABB utilizes an escalation process, and the query is elevated throughout ABB up to the factory R&D, until the query is answered.

DriveHelp - special support for global OEMs

DriveHelp is ABB’s global service for handling ABB drive warranty claims from global OEMs (Original Equipment Manufacturers).

An OEM makes a DriveHelp agreement with ABB. The agreement ensures that whatever support is needed, it is available - only one phone number away - throughout the world and 24/365.

Benefi ts of DriveHelp include quick and professional problem solving, minimized downtime, one simple, global process/procedure, improved end customer satisfaction, availability of fault history and transparency of the follow-up process.

Technical support

18 3AUA0000049673 REV B EN 16.2.2009 ABB

Depending on the needs of the customer, ABB and its channel partners can bundle individual services in one contract. A contract can be made at any stage of the value chain.

Examples of contracts are spare parts agreements and agreements on preventive or corrective maintenance.

Benefi ts include improved cost control, enhanced operational effi ciency, lower capital expenditure, reduced downtime and extended lifetime of drives.

ABB drive care contract for continuousrunning of ABB low voltage drives

One example of ABB’s contract offering is the ABB drive care contract. This contract offers the user of an ABB low voltage drive the security that the drive remains fully functional throughout its lifecycle.

The drive’s user can select from various services to be included within a drive care contract. For example, technical support is provided via telephone or email.

Another service is preventive maintenance which includes managing the orders, deliveries and manpower.

The complete package of services includes preventive maintenance and drive repairs, or replacement if the drive cannot be repaired.

The drive care contract can include a guaranteed response time which ensures that an ABB authorized service engineer attends customer’s site at the agreed time.

A drive care contract aims to take away the burden of maintenance from the customers, letting them focus on their core business.

Contracts

Services

193AUA0000049673 REV B EN 16.2.2009ABB

Contact and web informationwww.abb.com/drives

ABB’s worldwide presence is built on strong local companies working together with the channel partner network. By combining the experience and know-how gained in local and global markets, we ensure that our customers in all industries can gain the full benefi t from our products.

For further details about all our low voltage AC drives and services please contact your nearest ABB offi ceor ABB drives channel partner or visit the websiteswww.abb.com/drives and www.abb.com/drivespartners.

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Malaysia (Kuala Lumpur)Tel: +603 5628 4888Fax: +603 5635 8200

Mauritius (Port-Louis)Tel: +230 208 7644, 211 8624Fax: +230 211 4077

Mexico (Mexico City)Tel: +52 (55) 5328 1400 ext. 3008Fax: +52 (55) 5328 7467

Morocco (Casablanca)Tel: +212 2 234 5540Fax: +212 2 234 2099

The Netherlands (Rotterdam)Tel: +31 (0)10 407 8886e-mail: freqconv@nl.abb.com

New Zealand (Auckland)Tel: +64 9 356 2160Fax: +64 9 357 0019

Nigeria (Ikeja, Lagos)Tel: +234 1 4937 347Fax: +234 1 4937 329

Norway (Oslo)Tel: +47 03500motor@no.abb.com

Oman (Muscat)Tel: +968 2456 7410Fax: +968 2456 7406

Pakistan (Lahore)Tel: +92 42 6315 882-85Fax: +92 42 6368 565

Panama (Panama City)Tel: +507 209 5400, 2095408Fax: +507 209 5401

Peru (Lima)Tel: +51 1 415 5100Fax: +51 1 561 2902

The Philippines (Metro Manila)Tel: +63 2 821 7777Fax: +63 2 823 0309, 824 4637

Poland (Lodz)Tel: +48 42 299 3000Fax: +48 42 299 3340

Portugal (Oeiras)Tel: +351 21 425 6000Fax: +351 21 425 6390, 425 6354

Qatar (Doha)Tel: +974 4253888Fax: +974 4312630

Romania (Bucharest)Tel: +40 21 310 4377Fax: +40 21 310 4383

Russia (Moscow)Tel: +7 495 960 22 00Fax: +7 495 960 22 20

Saudi-Arabia (Al Khobar)Tel: +966 (0)3 882 9394, ext. 240, 254, 247Fax: +966 (0)3 882 4603

Senegal (Dakar)Tel: +221 832 1242, 832 3466Fax: +221 832 2057, 832 1239

Serbia (Belgrade)Tel: +381 11 3094 320, 3094 300Fax: +381 11 3094 343

Singapore (Singapore)Tel: +65 6776 5711Fax: +65 6778 0222

Slovakia (Banska Bystrica)Tel: +421 48 410 2324Fax: +421 48 410 2325

Slovenia (Ljubljana)Tel: +386 1 2445 440Fax: +386 1 2445 490

South Africa (Johannesburg)Tel: +27 11 617 2000Fax: +27 11 908 2061

South Korea (Seoul)Tel: +82 2 528 2794Fax: +82 2 528 2338

Spain (Barcelona)Tel: +34 (9)3 728 8500Fax: +34 (9)3 728 7659

Sri Lanka (Colombo)Tel: +94 11 2399304/6Fax: +94 11 2399303

Sweden (Västerås)Tel: +46 (0)21 32 5000Fax: +46 (0)21 14 8671

Switzerland (Zürich)Tel: +41 (0)58 586 0000Fax: +41 (0)58 586 0603

Syrian Arab RepublicTel: +9626 5620181 ext. 502Fax: +9626 5621369

Taiwan (Taipei)Tel: +886 2 2577 6090Fax: +886 2 2577 9467, 2577 9434

Tanzania (Dar es Salaam)Tel: +255 51 2136750, 2136751, 2136752Fax: +255 51 2136749

Thailand (Bangkok)Tel: +66 (0)2665 1000Fax: +66 (0)2665 1042

Tunisia (Tunis)Tel: +216 71 860 366Fax: +216 71 860 255

Turkey (Istanbul)Tel: +90 216 528 2200Fax: +90 216 365 2944

Uganda (Nakasero, Kampala)Tel: +256 41 348 800Fax: +256 41 348 799

Ukraine (Kiev)Tel: +380 44 495 22 11Fax: +380 44 495 22 10

The United Arab Emirates (Dubai)Tel: +971 4 3147500, 3401777Fax: +971 4 3401771, 3401539

United Kingdom (Daresbury, Warrington)Tel: +44 1925 741 111Fax: +44 1925 741 693

Uruguay (Montevideo)Tel: +598 2 707 7300Tel: +598 2 707 7466

USA (New Berlin)Tel: +1 800 752 0696Tel: +1 262 785 3200Fax: +1 262 785 0397

Venezuela (Caracas)Tel: +58 212 2031949Fax: +58 212 237 6270

Vietnam (Hochiminh)Tel: +84 8 8237 972Fax: +84 8 8237 970

Zimbabwe (Harare)Tel: +263 4 369 070Fax: +263 4 369 084

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