aaamc professional meeting planner guide 7-12...the falls water village, a three-acre oasis of...

Pointe Hilton Tapatio Cliffs Resort

Meeting & Event Resource Guide Welcome to meetings, conventions and special events at the Pointe Hilton Tapatio Cliffs Resort. It is a pleasure to assist you with coordinating the many details that are necessary for making the perfect meeting, convention or event a success. Our goal is to be “Best to Do Business With.” To assist you in the planning process, we have compiled the following hotel information. Please note that all pricing is subject to change. We look forward to assisting you in planning a successful event.


11111 North 7th Street Phoenix, AZ 85020

www.Hilton.com

www.pointehiltontapatiocliffs.com

Table of Contents General Information

• Hotel Overview • Hotel Diagrams • Guest Rooms Diagrams with specifications and photos • Suite Information and Descriptions • Dining Information with Restaurant Descriptions • Hotel Shop(s) information

Function Space and Banquets

• Function Space Diagrams with specification and photos Spa/Workout Center

• Information Golf

• Information • Pricing

Forms

• Credit Application • Credit Card Authorization • High Speed Internet • Phone Form

Resource Information

• Hotel specifics listed alphabetically

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Pointe Hilton Tapatio Cliffs Resort Overview

Nestled into the rugged terrain of the Phoenix North Mountains, about 20 minutes from

the airport, is the Pointe Hilton Tapatio Cliffs Resort, a 584-suite resort offering luxurious amenities and activities.

Within a Spanish-Mediterranean resort village, each two-room suite features two color televisions with cable programming, fully stocked refrigerated mini-bar, spacious living room, separate bedroom, private balcony and complimentary daily in-suite coffee. The resort opened in 1982; in 2000, an extensive renovation reconfigured the layout of all suites to triple the size of the bathroom and vanity area. The Falls Water Village, a three-acre oasis of swimming pools, waterfalls and flower gardens opened in January 1997. Center-pieced by a 40-foot cascading waterfall and travertine pools, The Falls Water Village includes two large swimming pools and a 138-foot waterslide, 23 poolside cabanas, restaurant pavilion and more. Other facilities include an 18-hole championship golf course – Lookout Mountain Golf Club; Tocaloma Spa & Salon; two tennis courts; a total of eight swimming pools; fitness centre; sauna; biking and much more.

Five themed restaurants include the AAA Four-Diamond Different Pointe of View; Pointe In Tyme, featuring steaks, seafood and seasonal dishes; casual poolside dining at Cascades Café, serving salads and sandwiches; poolside bar at La Cantina; and pizza, salads and ice cream at The Works.

In addition, our award-winning concierge team is available daily to assist with any tours, reservations or general Valley information. Meeting facilities include 36 meeting rooms and a total of 65,000 square feet of indoor and outdoor function space.

Pointe Hilton Tapatio Cliffs Resort Suite Floor Plans

Type of Suite: Sq. Ft.

Standard King 540

Standard Queen/Queen 560

Ambassador 880

Signature 1,200

Grande (available as 1- or 2-bedroom) 2,300

Standard King Standard Queen Ambassador

Signature

Grande

Pointe Hilton Tapatio Cliffs Resort Dining Information

Inspirational cooking prepared with fresh herbs and vegetables, breathtaking views, and an internationally acclaimed wine cellar. Reservations recommended. Dining Room Hours:

Tuesday through Thursday 6 p.m. to close. The Terrace Room lounge hours: Tuesday through Saturday 5 p.m. to close. Exclusive events available, also.

Traditional steak favorites with homemade marinades and rubs, great seafood, and other seasonal dishes. Enjoy a cocktail in the 360 degree lounge featuring six LCD TVs. Hours: 6:30 a.m. to close, Monday through Friday. Open at 7 a.m. Saturday & Sunday.

Cascades Café: Poolside dining with spectacular views of cascading waterfalls and shimmering pools. Hours: 10 a.m. - 7:30 p.m. daily.

La Cantina: Poolside bar. Hours: Friday through Sunday, 11:30 a.m. to close The Works: You’ll find pizza, salads, ice cream and beverages. Hours: vary, please call ahead Gift Shop: Coffee, breakfast items, sundries and souvenirs. Hours: 6:30 a.m. - 9 p.m. daily. Lobby Bar: Serving Starbucks coffee, breakfast breads, fruit, yogurt and a variety of beverages. Hours: 6 a.m. to close, daily Room Service: Hours 6 a.m. to close Monday through Friday (opens 7 a.m. Saturday & Sunday)

Pointe Hilton Tapatio Cliffs Resort Shop Information

Tapatio Trading Company Gift Shop

Located in the lobby is our very own Tapatio Trading Company. This full service gift shop has a

variety of unique South Western gifts and souvenirs, apparel, and jewelry.

Tapatio Trading Company also has a coffee bar located inside the store. Here you will find gourmet coffee, espresso drinks and a variety of pastries and treats. For your convenience, they

also carry a variety of newspapers and sundry items.

Visit the Tapatio Trading Company for all your resort gift needs. Open daily from 6:30 a.m. to 9:00 p.m.

The Village Shoppe

When looking for that special something for fun in the sun, head over to

The Village Shoppe at The Falls Water Village.

This open-air boutique has everything to outfit you for a day of relaxing poolside or enjoying the property’s water features. Whether you’re looking for sun protection with lotions, oils, glasses, hats and cover-ups or just looking for something to splash around in with swimsuits, pool toys,

rafts and wraps, The Village Shoppe will provide an oasis of enjoyment for every guest.

Shoppe Hours: 6:30am – 9:00pm daily


About the Spa … Recently named among the top ten spas in Arizona, our intimate spa and highly trained staff promise an experience that will raise your mind and body to new heights. From the Spanish phrase “touching the hills,” Tocaloma Spa & Salon offers a wide variety of service using ingredients indigenous to the Southwest provided by Mother Nature. Appointments, Rescheduling & Cancellations … Advance reservations for all Spa & Salon services are recommended. Call 602-375-4645, or if you are at the Resort, touch the spa button on the phone or dial ext. 7085. A four hour cancellation and rescheduling notice is required to avoid being charged the full amount of any treatment, service or package not received.

Daily Hours … Open Daily Please Call for Reservations

WORKOUT CENTRE

The Workout Centre area is equipped with the following exercise equipment:

3 Treadmills 3 Stairmasters 2 Life Cycles 2 Recumbent Bikes

2 Full Sets of Free Weights – 5 to 50 pounds

Various Types of Icarion Weight Lifting Equipment Pool, Jacuzzi, Steam Room and Dry Sauna

Poolside Service

Open Daily from 5:00 a.m. to 10:00 p.m.

602.866.6356

Course Description: Lookout Mountain is a Par -71 course and has a driving range, putting green, practice tee and chipping green. Designed in 1989 by Golf Professional and golf course architect Bill Johnston, this beautiful resort layout weaves its way through rugged terrain that borders the Phoenix Mountain Preserve and offers spectacular views of both Lookout Mountain and Squaw Peak. This is an exciting golf course for players of all skill levels as it presents the finest characteristics from both desert golf and traditional golf layouts. Lookout Mountain Golf course was voted one of Arizona’s Top 25 Golf Courses. Golf Fees: Your golf fees will include your golf and golf car fees, practice balls, green repair tool, complimentary Pointe bag tag, and a sleeve of golf balls as well as a $10.00 Gift Certificate per person redeemable for merchandise in our golf shop. Our professional staff will provide you

with all Tournament Coordination for your golf event which will include, Golf Car Staging, Golf Car & Tee Assignment Sheets, Customized Scorecards and Scoreboard, Prize Distribution, Welcome Letters and Rules Sheets as well as any other assistance your group event may require. Please call the Lookout Mountain Golf Club for Green Fees and Tee Times. Rates Subject to Change Golf Club Rental: Nike Match Speed Irons, and Nike Driver comprise our Rental Sets are available per set. Rates are $69.50 for morning tee times; $49.50 for twilight rentals. Golf Lessons: Hilton Golf Academy, call 1-800-945-6478 or visit hiltongolfacademy.com. Lessons prices are as follows: PGA Head Pro - $100 per hour / $55 per ½ hour Golf Pro - $80 per hour / $45 per ½ hour

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THE POINTE HILTON TAPATIO CLIFFS RESORT CREDIT CARD PAYMENT AUTHORIZATION FORM

Please complete all areas below. Incomplete requests may be rejected. This form must be received at least 5 business days prior to the Check-In, or by specified date in Event Contract, to ensure acceptance of the credit card to be charged. Do not send completed form by email. FAX COMPLETED FORM TO: 602-866-6352 ATTN: ________________________________ HOTEL USE ONLY: Date: _____________________________

Authorized Amount: Approval Code: Date:

CARDHOLDER - Please complete the following section and sign/date below.

Guest / Group Name:

Check-In / Event Date:

Name of Person/Group Making Reservation: Phone:

Cardholder Name as it Appears on Credit Card:

Cardholder Billing Address:

City: State: Zip:

Daytime /Business Telephone: Evening Telephone:

Credit Card Number: Expiration Date:

Credit Card Type: (Circle one) Visa/MasterCard American Express Discover JCB Diners Club

Credit Card Issuing Bank Name: Bank Phone Number (from back of your credit card):

I agree to cover the following categories of charges: (Please circle) All Charges Room & Tax Food & Beverage Retail Recreation I agree to cover the above categories of charges up to a Maximum Amount of $ __________________

DIRECT BILL ACCOUNT PAYMENTS ONLY: (For direct billing customers paying by credit card) Name on Invoice/Statement Date on Invoice/Statement Invoice/Statement Number ___________________________________ Authorized Amount $_______________________

Note: Charges for room and tax, group deposits or direct bill account payments will be charged to your credit card immediately. Any incidental charges circled above will be charged at the time of check-out.

Amount to be immediately charged to credit card for room and taxes or deposit: $______________ Final Balance Billed to Credit Card (hotel use only): $_______________ By signing below, you authorize the hotel to charge your credit card immediately for the amount indicated above up to the “Maximum Amount” indicated above. You further acknowledge that if “all charges” has been selected, then all guest/group related charges (less Deposit) will be charged to the above card number at the time of check-out or event conclusion.

Cardholder Signature: Date:

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TELECOMMUNICATIONS REQUEST FORM Please complete the form below – A separate form is required for each meeting room

I. Contact Information Today’s Date: Meetings & Conventions/Catering Manager: Group Name: Group Code: Group Contact Name: Group Contact Phone Number: Master Account / Credit Card:

II. Location: Please include meeting room and specific line location Meeting Room / Specific Line Location:

III Set-Up Scheduling Information Installation Date: Installation Date: Disconnect Date: Disconnect Date:

IV. Pricing (Arizona State Communication Tax is 11.97%) In the event of loss or damage to equipment, replacement charges will apply. QTY Description Price

D.I.D. $225.00. One-time installation charge. Local and long distance calls billed separately. This line offers resort-wide calling in addition to direct inward dialing to telephone without going through the resort switch. Dial 9 for outside line.

Unrestricted

$150.00. One-time installation charge. Local and long distance calls billed separately. This line offers resort-wide calling in addition to the ability to dial off the property. Dial 9 for outside line.

Group Messaging $1.00 + tax per message per suite. The first 15 suites are complimentary.

Pop-Up Phone Order

$50.00 + tax non-refundable. One time charge in addition to requested service for all orders placed for same day service.

Relocation

$100.00 + tax per hour labor charge. Relocation of existing lines/equipment or special requests.

V. Equipment Rental In the event of loss or damage to equipment, replacement charges will apply.

Portable Phone $50.00 + tax per day for rental. This request requires an unrestricted or D.I.D. line. There is a $350 charge per unreturned phone.

Speaker Phone

$50.00 + tax per day for rental. This request requires an unrestricted or D.I.D. line. There is a $350 charge per unreturned phone.

VI. Local/Long Distance Dialing Information & Rates Local and Long Distance calls will be billed at prevailing rates 800, 888, 877 Toll free per call for the first 60 minutes. $0.10 each additional minute beginning on the 61st minute.

** All charges are based on daily rates and are subject to change** **Upon completion of installation of equipment, all fees are non-refundable** Signature: Date:

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RESOURCE INFORMATION Advertising Opportunities Affiliates Airline Information Amenities Americans with Disabilities Act (ADA) Audio/Visual Automated Teller Machines Baby-Sitting Services Balloons Banks Banquet Beverage Selection Banquet Curfews Banquet Equipment Banquet Menu Selection Banquet Terms and Conditions Bell Services Billing Box Lunches Business Center Bus/Bus Companies Car Rental Agencies Cash Paid Outs Cash Paying Guests Celebrity/ Dignitary Visits Changing Facilities/Day Use Check Cashing Privileges Check-In and Checkout Coat Check Services Community Outreach Concierge Convention Center Credit Cards Credit Policy Currency Exchange Dance Floor Decorations Destination Management Companies (DMC) Deposits Diagrams Dietary Requirements Dine Around Directions to the Hotel Doctors on Call Dressing/Green Rooms

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Dry Cleaning e-Events Electrical Elevators Emergency Procedures Entertainment Executive Meeting Packages Exhibits Fax Machines Fax Numbers Fire Codes Fitness Center Flags Floral/Florist Food Donations Freight Elevator General Manager Gift Certificates Gift Ideas Golf Course Information Gratuities Group Reservations Identification Program (GRIP) Group Check-In, Arrival and Departures Guest List Manager Guest Rooms Guest Room Deliveries Guest Service Hotline Hair Salon Hold Harmless Agreement Hospitality Desks Hotel Facts/History Hotel Map Housekeeping In Conjunction With (ICW’s) In-Suite Dining (Room Service) Interpretation/Translation Services Internet Services Key Cards Key Hotel Contacts Kiosks Kosher Labor Laundry/Valet Limousine Services Linen Selection Liquor Laws

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Load-In/Load Outs (Production, Decor, & Staging) Loading Dock Local Information Lost and Found Luggage Storage Manager on Duty (MOD) Mail Services Master Accounts Medical Facilities/Services Meeting Packages Meeting Room Capacities Meeting Room Deliveries Meeting Room Rental Meeting Room Set Standard Music/Musicians Newspapers/Publications Office Equipment/Supplies Parking Personalized Group Web Page Pets (policies) Photography Pianos Pools Post-Convention Meeting Post Event Report Posting of Events Pre-Convention Meeting Printing Services Production Guidelines Production Crew Meals Public Transportation Pyrotechnics Radios/Pagers/Nextels Recycling Registration Assistance Registration Desks Reservations (RAPID!) Resort Value Pack Restaurants/Lounges Restaurant Reservations Restrooms Resumes Rigging Ropes/Stanchions Rooming Codes/Rooming Lists Safes/Safety Deposit Boxes

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Security Shipping and Receiving Shopping Signage/Banners Site Inspection/Pre-planning Smoking Sound System Spa Special Meal Requests Storage Suites Sunrise/Sunset Taxes Taxicabs Team Member Recognition Telephones/Telecommunications Tents Theme Parties Tours/Sightseeing Trash Removal Tuxedo/Formalwear Voice Mail Weather Wheelchairs Wired Payment Worship Services Zip-Out Checkout

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ADVERTISING OPPORTUNITIES The hotel offers groups and their affiliate’s opportunities to sponsor/advertise during the specified dates of the meeting/exhibit. Your Event Services manager will provide detailed information and can discuss other ideas not listed below:

• Logo products, e.g., keycards, cocktail napkins, to go lunch boxes, etc. • Video Channel • Plasma Screens • Banners/Signage

Back to Resource Information AFFILIATES Groups meeting in conjunction with a conference, but not part of the official convention program who require meeting space will work directly with our Event Services Department. All meeting space, if available, will be at the hotel’s normal prevailing room rental rates and will be subject to the hotel’s contract terms and conditions.

A listing of all affiliates should be sent to the hotel no later than 90 days prior to the actual event, so that they can be individually contacted by the Catering/Event Services Department to set up food, beverage and billing arrangements. Back to Resource Information AIRLINE INFORMATION Airline Nationwide Aero Mexico 1-800-237-6639 Air Canada 1-888-247-2262 Air France 1-800-237-2747 Air India 1-800-223-7776 Air Jamaica 1-800-523-5585 Air New Zealand 1-800-262-1234 Alaska Airlines 1-800-426-0333 All Nippon Airways 1-800-235-9262 American Airlines 1-800-433-7300 Austrian Airlines 1-800-843-0002 British Airways 1-800-247-9297 Delta 1-800-221-1212 Frontier 1-800-432-1359 Japan Airlines 1-800-525-3663 Jet Blue 1-800-538-2583 KLM Royal Dutch Airlines 1-800-447-4747 Korean Air 1-800-438-5000 Lufthansa 1-800-645-3880 Qantas 1-800-227-4500 Singapore Airlines 1-800-742-3333 United Airlines 1-800-521-0810 US Airways 1-800-428-4322

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Airport Information The nearest airport is the Phoenix Sky Harbor International Airport located 12 miles away and approximately 20 minutes from the Pointe Hilton Tapatio Cliffs Resort.

Back to Resource Information AMENITIES The Guest Amenities Department is happy to service your group gift and amenity needs. You may contact your Catering/Event Manager for a listing of welcome amenities, specific preferences or budgeting guidelines. All amenity pricing excludes state sales tax, gratuity, and delivery fee. Room service gratuity is currently 20%. For a standard delivery, the fee is $3.00 per item per suite.

• Custom Tailored Gifts: Let our experienced amenity basket designers create a customized selection of unique items. Depending upon your ideas, taste and budget, each basket is personalized to meet your needs.

Back to Resource Information AMERICANS WITH DISABILITIES (ADA) The Hotel represents and you acknowledge that the Hotel facilities being rented for you including guest rooms, common areas and transportation services will be in compliance with our public accommodation requirements under the Americans with Disabilities Act. You agree that you will furnish to us a list of any auxiliary aids needed by your attendees in meeting or function space at least two weeks prior to your event. You agree to pay all charges associated with the provision of such aids by the Hotel. Back to Resource Information

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AUDIO/VISUAL For more than 65 years, Swank Audio Visuals has been “setting the stage” in meeting, convention and special event production. Meeting planners coast-to-coast continue to recognize Swank Audio Visuals as the premier on-site production company that consistently produces special events and meetings that capture the imaginations. When it comes to your special events, meetings and conventions, Swank Audio Visuals has the resources to accommodate your meeting, convention or event to transform your vision to reality. We are the undisputed leader in audio visual services since 1937. www.swankav.com Back to Resource Information

AUTOMATED TELLER MACHINES There is an ATM conveniently located in the Main Lobby of the Resort near the Gift Shoppe. Back to Resource Information BABY-SITTING SERVICES The following childcare companies are licensed, bonded, insured and CPR trained. Parents should arrange directly with the company selected. None of the babysitting agencies are affiliated with the hotel, and as such, the hotel is not responsible for the services rendered by these agencies. The fees for babysitting services vary by vendor and holiday rates may also apply. Direct payment is required to the vendor. No room charges or master billing for babysitting services is permitted.

• All About Nannies (480)948-3901 Back to Resource Information

BALLOONS All helium tanks must be in an approved safety stand or cart. There must be prior written approval for the use of all displays and/or decorations proposed by guest. Please see the Banquet Even Order (BEO) for other specific contractual information. The following is a list of stores that provide helium balloons and equipment:

• Party City (602)482-6709 • AZ Air Boutique (602)867-4606

Back to Resource Information

BANKS Bank of America 605 East Bell Road, Phoenix (602)674-4922 Chase 850 East Hatcher Dr., Phoenix (602)589-4375 And 13602 N 7th Street (602)589-4371 Wells Fargo 8900 N. 7th Street, Phoenix (602)216-9038 Back to Resource Information

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BANQUET BEVERAGE SELECTION The Arizona State Liquor Commission regulates the sale and service of alcoholic beverages. The Pointe Hilton Resorts are the only licensed authority to sell and service alcoholic beverages for consumption on premises. It is a resort policy; therefore, liquor may not be brought into the resort for use in banquet or hospitality functions. Arizona State liquor laws permit alcoholic beverage service from 6:00 a.m. through 2:00 a.m. Monday through Saturday and 10:00 a.m. through 2:00 a.m. on Sunday. The Pointe Hilton Resorts offer a choice of standard and premium beverages on banquet bars. The following is a list of beverages currently offered by our beverage department for banquets. As the availability of some of the items vary, this list may or may not be complete and is subject to change. Specialty items are available upon request.

• Standard Brands: Jim Beam, Dewars White Label, Skyy, Canadian Club, Beefeater, Sauza Gold, Bacardi, Korbel Brandy

• Premium Brands: Ketel One, Bombay Sapphire, Korbel Brandy, Jack Daniels,

Sauza Conmemorativo, Captain Morgan, Johnnie Walker Black

• Martini & Luxury Spirits: Amaretto Disarrono, Baileys Irish Cream, Drambuie, The Glenlivet, Grand Marnier, Kahlua, Remy Martin VS, Sambuca Romano, Belvedere Cosmopolitan, Tropi-tini, Marga-tini, Belvedere Apple-tini

• Beer: Budweiser, Miller, Coors, Corona, Heineken

• Wine: Ask your Catering/Even Manager for a detailed wine list.

We will purchase certain selections upon request. All banquet bars serve wines by the glass, domestic and imported beers, soft drinks, juices, mineral water, and non-alcoholic beers and wines. Blended drinks and champagne by the glass are available upon request. A charge of $125.00 will be added for every bartender required. Back to Resource Information BANQUET CURFEWS There is an outdoor function noise curfew of 10:00 p.m. Back to Resource Information BANQUET EQUIPMENT Items in our banquet inventory are for your use at no additional charge. Any equipment requested not in inventory, which have associated costs, will be passed on to your group. For more information on banquet equipment, please see your Catering/Event Manager. Back to Resource Information BANQUET MENU SELECTION We request that banquet menus, room arrangements, and other details pertinent to your convention be submitted to your Catering/Event Manager 4 weeks prior to your conference date.

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We are happy to custom design menu proposals for your group and assist in selecting the proper menu items and program arrangements to ensure a successful event. Specialty and theme parties may be designed to meet your particular needs. Special meal requests are easily accommodated. Please advise your Catering/Event Manager in advance with any special dietary requirements. Back to Resource Information STANDARD BANQUET TERMS AND CONDITIONS 1. ASSIGNMENT/CONFIRMATION OF FUNCTION SPACE: Function rooms are assigned by the Resort according to the guaranteed minimum number of people anticipated. Room rental fees may be applicable if group attendance falls below the estimated attendance at the time of booking. The Resort reserves the right to assign another room for the function in the event the room originally designated for such function shall become unavailable or inappropriate in the Resort’s sole opinion. Extra charges may apply for unusual setup requirements, extra electrical hookups or telecommunication equipment. Upon review of your event requirements, Event Orders (“EO”) will be sent to you to confirm all final arrangements and prices. These EO’s must be signed and returned prior to the event and will serve as a part of this agreement. 2. GUARANTEE OF ANTICIPATED REVENUE: Final attendance on functions must be definitely specified and communicated to the Resort by 11:00 a.m. at least three (3) working days prior to the event. This number will be considered a guarantee not subject to reduction and charges will be made accordingly. If a guarantee is not given to the Resort on the date it is due, the expected number(s) indicated on the banquet event order will become the guarantee. 3. SERVICE & LABOR CHARGE: A taxable 23% service charge and the applicable state sales tax will be applied to all food and beverage charges. This service charge is not a gratuity and is the property of the Hotel to cover discretionary costs of the Event any time there is a change in setup/style on the day of the event, there will be an additional labor fee assessed. 4. OUTDOOR FUNCTIONS: The Resort reserves the right to make the final decision regarding outdoor functions. The decision to move a function to an indoor location will be made by 2:00 p.m. the day of the event, based on prevailing weather conditions and the local forecast. Any client decision to keep the function outdoors, that would require a move-in with less than four (4) hours’ notice, will be assessed a labor charge of $5.00 per person or a $375.00 minimum charge. 5. OVERTIME: You agree to begin your event promptly at the scheduled start time and agree to have your guests; invitees and other persons vacate the designated event space at the end time indicated on the final EO. 6. PRICE INCREASES: There may be increases in prices due to unforeseen changes in market conditions at the time of your event. We will communicate these increases to you in advance. We will require written confirmation that you agree to pay these increased prices. Alternatively, we, at our option, may in such event make reasonable substitutions in menus and you agree to accept such substitutions. 7. SET UP CHARGES. Should extensive meeting room set-ups or elaborate staging be required, there will be a set-up charge to cover Hotel costs and additional labor. If equipment is necessary that exceeds Hotel’s inventory, then you agree to pay for the cost of renting this additional equipment. You agree to indemnify us for any damage caused to any Hotel property as

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a result of drayage related to your event, whether caused by you, your agents, employees, contractors, or agents. 8. OUTSIDE FOOD AND BEVERAGE: Due to state law, you may not bring into the Hotel alcoholic beverages. You must obtain prior approval from us before you bring in any food or non-alcoholic beverages from outside sources. A Hold Harmless Agreement and Liability Insurance are required if food or beverage products not purchased and served by Hotel staff are brought in for consumption by your guests. Service fees will apply to any outside food or beverage served in our function space regardless if Hotel labor is required. 9. AUXILIARY AIDS: The Hotel represents and you acknowledge that the Hotel facilities being rented for you including guest rooms, common areas and transportation services will be in compliance with our public accommodation requirements under the Americans with Disabilities Act. You agree that you will furnish to us a list of any auxiliary aids needed by your attendees in meeting or function space at least two weeks prior to your event. You agree to pay all charges associated with the provision of such aids by the Hotel. 10. SIGNS AND BANNERS: The Resort reserves the right to approve all signage. All signs must be professionally printed. No signs are allowed in the Main Lobby of the Resort or on the buildings exterior without prior approval. Printed signs outside function rooms should be free standing or on an easel. The Resort will assist in placing all signs and banners. A $50.00 charge per banner will apply. 11. PROMOTIONAL CONSIDERATIONS: We have the right to review and approve any advertisements or promotional materials in connection with your function which specifically reference the Hilton name or logo, Hilton does not offer or accept any terms or conditions which provide commissions, rebates, HHonors points or other forms of compensation related to revenue for food, beverage, room or equipment rental. Back to Resource Information BELL SERVICES

Our bell services department is responsible for the movement of your luggage and golf bag handling/storage. Porterage charges will be outlined in your contract. The current rate for porterage is $4.00 in/$4.00 out per person, plus state tax, and is subject to change. Departure notices and bag pulls should be coordinated with your Catering/Event Manager. Our bell services staff also handles the delivery of any non-food and beverage guest amenities. The current rate for this amenity delivery is $3.00 per suite per item. Each additional item is $1.00 each and is subject to change. Back to Resource Information BILLING Should you require a master account for billing purposes, please complete and return our credit application. Upon approval, master accounts will be assigned per your instructions. Please be sure to advise your Catering/Event Manager in advance for any specific instructions on how you would like your bill organized. We recommend on-site daily review with the Group Billing Coordinator. Back to Resource Information

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BOX LUNCHES If you wish to order box lunches for your group, your Catering/Event Manager will arrange the order for you and provide delivery to your specified location on the property. Back to Resource Information BUSINESS CENTER (SELF SERVICE) The Business Center is adjacent to the resort lobby through the east exit. Arrangements can be made for large copy jobs, equipment rentals and Full-Serve requests. The Automated Business Center (in the same location) is available to guests 24 hours a day, and is accessible with a suite key. There is also a Security Camera installed in the Business Center for guest safety. The Automated (Self-Serve) Business Center enables guests to do just about everything except large copy jobs. Here’s a detail of our capabilities:

• INTERNET WORKSTATIONS: The Automated Business Center, powered by Showcase Business Centers, has three quality Dell computer workstations for guests to access their e-mail, visit websites, create and edit Microsoft applications such as Word, Excel and PowerPoint, and print in color laser or black & white. The fees are based on time usage and the workstations are activated with a credit card. The systems have CD readers, floppy drives, and USB ports for memory sticks/thumb drives.

• COLOR PRINTING AND BLACK & WHITE PRINTING: By using the Showcase

Workstations, guests can print files via e-mail, floppy disk, USB memory stick or CD in both color and black & white. There is a $3 minimum access charge and rates are based on time used and prints made. A credit card is needed to access the workstations.

• PRINTING FROM A LAPTOP - Also, we have determined that there is a large need for our

guests to be able to visit the Automated Business Center with their laptops and print out documents. We have installed a nice HP Laser Printer in the Automated Center for guests to utilize at no charge. There is both a parallel connection and a USB connection to accommodate all users.

• REMOTE PRINTING FROM SUITE - The PrinterOn Service (remote printing from the guest

suite) is a great new feature, allowing guests to upload file from a web based program for retrieval in the Automated Business Center. It supports common file types such as Microsoft Applications and PDF formats. Instructions are located on the Internet Instruction card on the desk in every suite.

• INCOMING FAXES - Incoming faxes are processed by the Communications Department and

held securely behind the Front Desk. The guest suites are immediately messaged and delivery is offered. We have found that it is of benefit to hold the faxes at the Front Desk for quick pickup during the day when guests may be in a nearby meeting etc. Delivery to the suite of all unclaimed faxes is done after 5pm each day. Guests may send faxes with the assistance of the Full Serve Business Center Attendants or Resort Concierge. The Automated Business Center can also SEND faxes, but not receive (for obvious guest privacy issue reasons).

• FULL-SERVE - Full service is available for copies and special projects such as tent cards,

nametags and poster printing/signage. The copy rates are comparable to local print shops and we have the capacity to produce large volumes and quick turnaround times. Please see separate Full Serve Rate Sheet for additional details.

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In order to address your specific group’s needs, please contact our Business Center at 602-375-5401 or discuss them with your Catering/Event Manager. Whether you require a fully operational office setup on property or various limited services, the Business Center is designed with everyone’s needs in mind. Back to Resource Information BUS/BUS COMPANIES Our Destination Services Department can assist in setting up your group’s bus transportation needs. Contact your Catering/Event Manager for more information. Back to Resource Information CAR RENTAL AGENCIES Following are the three Hilton preferred companies, their locations, and contact numbers.

• Beverly Hills Rent A Car 602-997-2626 Local phone number: 602-997-2626 Locations: Pointe Hilton Squaw Peak 7677 North 16th Street, Phoenix AZ 85020

• Hertz Rent-A-Car 800-654-3011

Local phone number: 602-997-0578 Locations: 520 East Dunlap Street, Phoenix AZ 85020

• Enterprise 800-527-0700

Local phone number: 602-331-4021 Locations: 9210 North Cave Creek, Phoenix, AZ 85020

Back to Resource Information CASH PAID OUTS Prior arrangements for large cash paid outs (over $400.00) must be made through your Catering/Event Manager at least 30 days before arrival. Finance can accommodate requests for small cash amounts up to $400.00 and will require a Federal Tax ID number in order to process. Back to Resource Information CASH PAYING GUESTS In the event a hotel guest does not have a major credit card to secure his/her room, the Pointe Hilton Tapatio Cliffs Resort will require full payment in advance for room and tax charges. In addition, there will be a $50.00 per day refundable deposit for incidental charges for group guests and a $100.00 per day refundable deposit for incidentals for leisure guests. If the guest does not wish to establish credit for incidental charges, the guest room phone will be restricted to room-to-room calls. All room folio charges from the Food and Beverage outlets and movie charges will also be restricted. Back to Resource Information

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CELEBRITY/DIGNITARY VISITS Rest assured your celebrities or dignitaries will be treated with the utmost confidentiality. Your Catering/Event Manager is happy to work with you to accommodate any needs you have. Back to Resource Information CHANGING FACILITIES/DAY USE Please contact your Catering/Event Manager regarding our changing facility. The hours of guest room availability for day use will depend on occupancy of the hotel. Back to Resource Information CHECK CASHING PRIVILEGES Hotel guests may cash checks up to $100.00 per day per guest at the Front Office. The check must be imprinted with the guest’s name and address and made out to the Pointe Hilton Tapatio Cliffs Resort. Back to Resource Information CHECK-IN AND CHECKOUT Hotel check-in is 4:00 p.m., and checkout is 12:00 p.m. (All guests arriving before 4:00 p.m. will be accommodated as rooms become available. Our Guest Service Department can arrange to check luggage for those guests arriving early when rooms are not available and for guests attending functions on departure day.)

• Early Departure: Your guests will have the opportunity to confirm their departure date at check-in. Once this departure date has been confirmed, there could be up to a full day charge as an early departure fee assessed in the event the guest departs prior to their confirmed departure date.

• Late Departure: Late checkouts are available upon request and subject to availability. Typically

a late departure request of 1-3 hours is $35.00, 3-5 hours is $50.00 and after 5 hours is a full days charge. Please contact the Front Desk directly to discuss availability and associated fees.

• Satellite Check-In: Satellite check-in is available. The following conditions must be met in

order to be eligible for consideration; arrival manifest provided in advance of major arrival. The success of a satellite check-in is very dependant on the hotel's occupancy the evening before and flow of your arrival manifest. Your Catering/Event Manager will be able to discuss these issues in more detail to determine if this is the correct solution for your arrival.

• Zip Checkout: If zip checkout is requested, your room folio is provided at your door early in the

morning of your departure. Simply verify the charges, use the television remote or dial extension 2000 to check-out. Please leave your keys in the room. If you are not departing the hotel immediately, luggage storage can be arranged at the Bell Desk.

• Kiosks: The Pointe Hilton Tapatio Cliffs Resort offers the check-in and checkout process located

next to our Front Desk. The kiosks accept credit or HHonors Cards and guests are able to retrieve room keys at check-in and a printed folio at checkout.

• Airport Self-Service Kiosk Check-In: The Pointe Hilton Tapatio Cliffs does not offer this

service in at this time. Back to Resource Information

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COAT CHECK SERVICES The Bell Desk is able to provide this service. Back to Resource Information COMMUNITY OUTREACH Please contact your Catering/Event Manager for more information. Back to Resource Information CONCIERGE The Pointe Hilton Tapatio Cliffs Resort’s Concierge Desk is located in the Main Lobby of the Resort. They can assist with tour arrangements, transportation, golf tee times, restaurant reservations and any special requests guests may have. They are available daily between the hours of 7:00am and 10:00pm and can be reached by dialing ext. 7074. Back to Resource Information CONVENTION CENTER PHOENIX

The Phoenix Convention Center

111 North 3rd Street, Phoenix, AZ 85004 Phone: 602-262-6225 or 800-282-4842

Web Address: [email protected] Back to Resource Information CREDIT CARDS The Pointe Hilton Resorts accepts most major credit cards including American Express, Diners Club, Discover/Novis, Enroute, JCB International, Mastercard and Visa. Back to Resource Information CREDIT POLICY Unless you have established credit in advance with us, you will pay the entire contract price in cash or by certified check at least three business days prior to your function or by personal bank check two weeks prior to your function. If you have established credit, payment in full will be due within thirty (30) days of your function. If you prefer, all charges can be paid by credit card. The Pointe Hilton Tapatio Cliffs Resort accepts American Express, Diners Club, Discover/Novis, Enroute, JCB International, MasterCard and Visa. If credit has not been approved for your function, you will provide us with the credit card to which all estimated master account charges will be charged no later than (3) days prior to event. If credit has been approved, you will provide us with your credit card information at the time of your function. Back to Resource Information

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CURRENCY EXCHANGE The front desk currently exchanges the following currency at the prevailing rate from Japanese Yen, Italian Lira, Canadian Dollars, French Francs, and German Marks. Each guest is limited to a currency exchange of $100.00 per day, with identification. If a large amount of money is to be exchanged, we strongly recommend handling the exchange through your home bank. Back to Resource Information DANCE FLOOR Interlocking 3x3 parquet wood dance floor pieces can be combined to fit the size of room and number of guests. This is at no charge unless specifications exceed existing inventory. Back to Resource Information DECORATIONS Please contact your Catering/Event Manager for a description of items available as well as complete party package menus. We are happy to suggest ideas on novel favors, souvenir menus, printed programs, creative ice carvings, theme food presentations, and room accent decor and specialty linens. We are not responsible for any loss or damage to property belonging to you or your attendees and do not maintain insurance covering it. All displays and/or decorations will be subject to our written approval and we reserve the right to contract and charge for Hotel staff to provide the labor for any installations or removals of such. Back to Resource Information DESTINATION MANAGEMENT COMPANIES (DMC) – SOUTHWEST CONFERENCE PLANNERS Southwest Conference Planners is Pointe Hilton Resort’s on-site, full-service Destination Management Company, making it your "full-service planning solution." Southwest Conference Planners is dedicated to providing you with extensive resources to create an exciting and entertaining program for your attendees. We offer on-premise as well as off-premise services, ensuring that you will receive a memorable and one-of-a-kind experience. The services Southwest Conference Planners assists with are: transportation, tours and activities, themed décor, entertainment, spouse programs and teambuilding.

The experienced and professional team at Southwest Conference Planners will personally ensure the success of your program while you visit beautiful Arizona and the Valley of the Sun.

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Back to Resource Information DEPOSITS Required group cash deposits are outlined in your sales contract. Cash deposits may be made at anytime throughout your stay and placed to your master account balance. Full pre-payment of room and tax is required for guests not wishing to utilize a credit card upon check-in. Back to Resource Information DIAGRAMS Diagrams are available on our website or contact your Catering/Event Manager. Back to Resource Information DIETARY REQUIREMENTS Our Chef will provide meals for your attendees with special dietary requirements. Please advise your Catering/Event Manager if a special meal is required. Back to Resource Information DINE AROUND Dine Arounds for your group are scheduled through our Destination Services Department. Back to Resource Information DIRECTIONS TO THE HOTEL From the North:

• Follow I-17 South. • Exit 1-17 at Thunderbird East • Follow Thunderbird to 7th Street ~ Right onto 7th Street heading South • Pointe Hilton Tapatio Cliffs Resort will be ½ mile on your left

From the South:

• Follow I-10 West heading toward Central Phoenix (Los Angeles) • Exit at 51 North Piestewa Peak Parkway • Follow 51 and exit at Cactus Road ~ Left onto Cactus Road heading West (Cactus turns

into Thunderbird Road) • Follow Cactus Road to 7th Street ~ Left onto 7th Street heading South • Pointe Hilton Tapatio Cliffs Resort will be ½ mile on your left

From the East:

• Follow Highway 60, the Superstition Freeway • Join the I-10 heading West for Central Phoenix (Los Angeles), or Route 202 heading

West • Join the 51 North, Squaw Peak Parkway North

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• Follow 51 North and exit at Cactus Road ~ Left onto Cactus Road heading West (Cactus turns into Thunderbird Road)

• Follow Cactus Road to 7th Street ~ Left onto 7th Street heading South • Pointe Hilton Tapatio Cliffs Resort will be ½ mile on your left

From the West:

• Follow I-10 East to I-17 North • Take I-17 to Thunderbird East • Follow Thunderbird to 7th Street ~ Right onto 7th Street heading South • Point Hilton Tapatio Cliffs Resort will be ½ mile on your left.

We are very pleased to offer Complimentary Valet & Guest Parking on Property

Back to Resource Information DOCTORS ON CALL The Pointe Hilton Tapatio Cliffs Resort does not have a medical doctor on call. We do refer guests to the following medical facilities:

• John C. Lincoln Hospital 602-943-2381 Travel time is 10 min. • No Appointment MD 602-992-3040 Travel time is 10 min. • US Healthworks 480-991-9358 Travel time is 15 min.

Security or Bell Desk could assist guests in arranging transportation to these facilities. Back to Resource Information DRESSING/GREEN ROOMS Please contact your Catering/Event Manager regarding dressing/green rooms. Back to Resource Information DRY-CLEANING Laundry services are available by dialing extension 7070. Garments picked up or dropped off prior to 8:30 a.m. returned to guests by 6:00 p.m. the same evening. Garments picked up or dropped off after 8:30 a.m. will be returned the following day by 6:00 p.m. Please note that there is no service on Sundays and the following Holidays: Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day and New Year’s Day. Back to Resource Information eEVENTS Hilton Family’s online booking channel for small groups and meetings. Back to Resource Information

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ELECTRICAL The Engineering Department provides assistance with all your mechanical and electrical needs. Please contact your Catering/Event Manager if you require an electrical services request form to secure additional power and/or labor services. All requests for power requirements are to be communicated to your Catering/Event Manager a minimum of two weeks prior to your event. A complete production package is also available through your Catering/Event Manager. Please see forms for pricing and ordering. Back to Resource Information ELEVATORS The Pointe Hilton Tapatio Cliffs Resort has at least one guest elevator in every building on property. Back to Resource Information EMERGENCY PROCEDURES The Pointe Resorts are fully prepared to handle different types of situations to assist our guests. The following is information on our emergency procedures:

• The hotel internal emergency number is 4911.

• The hotel has an emergency response team 24 hours a day. In the event of an emergency, calling the emergency number 4911 will initiate the appropriate response.

• Paramedics, Fire Department, and the Police Department are all located approximately 5-10 minutes from the hotel.

• Our Security Department, as well as our management team, are trained in CPR and First Aid.

• John C. Lincoln Hospital is located just a few miles south of the Resort. This hospital is one of the areas major trauma centers.

• Emergency evacuation routes and procedures are located on the inside of all guest suite doors.

Back to Resource Information ENTERTAINMENT Our on-site Destination Services Department has key contacts in the entertainment industry, which make it possible to assure satisfaction and secure the best local, national, and international talents. Back to Resource Information EXECUTIVE MEETING PACKAGES The Sales Department will be happy to provide executive meeting package pricing for your event. Back to Resource Information

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EXHIBITS Please request the hotel’s Exhibit Resource Guide from your Event Services Manager. Back to Resource Information FAX MACHINES The Guest Fax machine is located in our Business Center. Faxes are monitored 24 hours a day. After Business Center operating hours, the Concierge and Guest Services Staff take care of incoming and outgoing guest faxes. Fax machines are also available to rent through the Business Center. Back to Resource Information FAX NUMBERS

For Guests: (602) 993-0276 Catering/Event Manager office: (602) 866-6352 Sales office: (602) 870-8181 Reservations office: (602) 870-2703

Back to Resource Information FIRE CODES The following are some general regulations that fall under local fire authorities’ specifications. They should be considered when planning and coordinating space, decorations, etc., in the ballrooms and meeting rooms. Where exits are not immediately accessible from an open floor area, safe and continuous passageways, aisles or corridors shall be maintained leading directly to every exit and shall be so arranged as to provide convenient access for each occupant to at least two exits by separate ways of travel. The aisle needs to be as wide as or wider than the exit to which they are leading. There will not be any setup permitted in front of any exit doors. Staggering of dining tables is not permitted. All room sets must be in compliance with the local fire Department regulations pertaining to occupancy load, mandatory aisles and ceiling clearance fire exits. Any event which has vehicle displays, fog machines, fueled cooking demonstrations, laser exhibits (including tabletop) or extensive productions with staging and props must have a certified permit from the local Fire Marshall. All associated fees for permits, floor plan approval and stand-by fire watch are your responsibility and final approved copies must be received at least three days prior to the event. Every required exit, exit access or exit discharge shall be continuously maintained free of all obstructions or impediments to full instant use of fire or other emergency. No furnishings, decorations, or other objects shall be placed so as to obstruct exits, access thereto, egress there from, or visibility thereof. Hangings or draperies shall not be placed over exit doors or otherwise located as to conceal or obscure any exit. Mirrors shall not be placed on exit doors. Mirrors shall not be placed in or adjacent to any exit in such a manner as to confuse the direction of the exit.

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No open flame devices shall be used in any meeting rooms. When necessary for ceremonial or religious purposes, the fire marshal having jurisdiction may permit open flame lighting under such restrictions as are necessary to avoid danger of ignition of combustible materials or injury to occupants. Any furnishings, decorations, and stage settings shall be fire retardant treated and must display certificate of proof. Local fire authorities in advance of event set-up shall approve all extensive production plans. Distance between tables must be equal to or greater than the required aisle width plus 19” for chairs on one or 38” for chairs on both sides. Hotel Fire Protection:

• This hotel has sprinklers throughout and each guestroom has a smoke detector. • The closest fire station is Station #35 located at 7th Street & Paradise Lane

(approximately 1 mile away). • This hotel meets the “Hotel & Motel Fire Safety Act of 1990”. • Fire Drills are conducted at least semi-annually involving all team members.

Back to Resource Information FITNESS CENTER The Pointe Hilton Tapatio Cliffs Resort’s workout center offers a complete range of cardiovascular equipment and weight machines. The workout center hours are 5:00 a.m. to 10:00 p.m. daily. Back to Resource Information FLAGS Our Banquet Department currently has 2 United States flags and 2 Arizona State flags in inventory. If you require additional flags, please discuss rental costs with your Catering/Event Manager. Back to Resource Information FLORAL/FLORIST Please contact our Concierge for individual floral request or our Destination Services Department for more elaborate arrangements for your special events. Back to Resource Information FOOD DONATIONS Hilton is committed to assist our communities in the effort to alleviate hunger in this country. Our hotels often have prepared food available from over-production that can be donated to charitable organizations for service to their constituencies. All owned and managed hotels are to support this effort by donating surplus food to suitable organizations in their area and to establish and implement a program and procedures in accordance with our Standard Practice Instructions. Back to Resource Information

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FREIGHT ELEVATOR The Freight/Service Elevators are located on each side of the Grande Ballroom. Each Service/Freight Elevator has an interior dimension of approximately 5’W x 8’L with a weight capacity of 4,000 lbs. Back to Resource Information GENERAL MANAGER Mr. Ron Simon joined the Hilton in May 2006 as The Pointe Hilton Tapatio Cliffs’ General Manager. He has been in the hotel industry since 1987, most recently holding the position of Complex General Manager for the Doubletree and Embassy Suites Hotels in Crystal City, VA. Previously he has served as General Manager for the Doubletree in Orlando, FL., the Doubletree’s in Tampa Bay, FL., and the Doubletree’s in Boston, MA. Ron is thrilled to welcome your group to the Pointe Hilton Tapatio Cliffs Resort and is accessible as needed. Back to Resource Information GIFT CERTIFICATES A gift certificate is a wonderful way to reward your attendees, staff or sporting event winners. Gift certificates are available for purchase through the Pointe Resorts and can be designated for restaurants, lounges, gift shops, golf, spa and guest room charges. Please contact your Catering/Event Manager for further details. Back to Resource Information GIFT IDEAS http://www.hiltontohome.com/ - The Hilton Serenity Collection http://www.waldorfcollection-hotelsathome.com/home.html - The Waldorf Collection Back to Resource Information GOLF COURSE INFORMATION Lookout Mountain is a Par 72 course and has a driving range, putting green, practice tee and chipping green. Lookout Mountain can be reached directly by calling 602-866-6356. Designed in 1989 by Golf Professional and golf course architect Bill Johnston, this beautiful resort layout weaves its way through rugged terrain that borders the Phoenix Mountain Preserve and offers spectacular views of both Lookout Mountain and Squaw Peak. This is an exciting golf course for players of all skill levels as it presents the finest characteristics from both desert golf and traditional golf layouts. Lookout Mountain Golf course was voted one of Arizona’s Top 25 Golf Courses.

• Golf Fees: Your golf fees will include your golf and golf car fees, practice balls, green repair tool, complimentary Pointe bag tag, and a sleeve of golf balls as well as a $10.00 Gift Certificate per person redeemable for merchandise in our golf shop. Our professional staff will provide you with all Tournament Coordination for your golf event which will include, Golf Car Staging, Golf

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Car & Tee Assignment Sheets, Customized Scorecards and Scoreboard, Prize Distribution, Welcome Letters and Rules Sheets as well as any other assistance your group event may require.

Please contact the Lookout Mountain Golf Club for Greens Fees and Tee Times.

Golf Club Rental: Nike Match Speed Irons, and Nike Driver comprise our Rental Sets are available per set. Rates are $69.50 for morning tee times; $49.50 for twilight rentals.

Golf Lessons: Lessons prices are as follows:

PGA Head Pro - $100 per hour / $55 per ½ hour Golf Pro - $80 per hour / $45 per ½ hour Back to Resource Information GRATUITIES Informally known at tipping, in the United States tipping is voluntary. Tips are supposed to be rewarded for services performed as well as a supplement to an employee's income (gratitude). Recommendations for housekeeping - $1.00 to $2.00 per day, Bellman - $1.00 per bag and discretionary for above and beyond services provided for you. Contracted Group gratuities charged to the Master Account are: Bell Staff: $4.00 in / $4.00 out per person & Suite Attendant: $2.00 per suite per night Back to Resource Information GROUP RESERVATIONS IDENTIFICATION PROGRAM (G.R.I.P. ) Manage room blocks proactively with automated cross-reference of group registration lists against hotel reservations.

• Available at select Hilton properties • Reduces exposure to attrition • Ability to monitor booking pace • No charge – it’s FREE

Back to Resource Information GROUP CHECK-IN, ARRIVALS AND DEPARTURES The Pointe Hilton Tapatio Cliffs Resort has specially designed areas for group entrance if needed. These areas are conveniently located near the ballrooms and meeting rooms. These areas may be reserved and set up for satellite check-in and convention registration, depending on your arrival pattern. All coach arrivals will be directed to the group entrance, as the front entrance becomes easily congested and large movements can be more efficiently accommodated at the group entrance. Your guests will be asked to remit credit or a cash deposit upon arrival for their incidental charges, unless we have a letter of guarantee from your organization on file.

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If your guests are arriving via group transportation and an arrival manifest has been supplied, we will be happy to have all of the rooms assigned in advance and key packets prepared. If your guests will be arriving at scattered times throughout the day with no transportation arrangements made or arrival manifest, we will assign rooms on a first-come, first-serve basis. Back to Resource Information GUEST LIST MANAGER An on-line tool provided by Hilton to group customers that allows them to manage their group’s reservations on-line and provides on-line guest list information. Contact your Catering/Event Manager for additional details on this very useful tool. Back to Resource Information GUEST ROOMS The hotel’s current bedding breakdown is as follows: Standard Suites 533 Total - 321 Queen/Queen & 212 King

Signature Suites 28 Total - King Ambassador Suites 9 Total - 1 Queen/Queen & 8 King Grande Suite 1 Total - King Modified ADA Suites 14 Total - 13 Queen/Queen & 1 King

There is a limited number of Smoking Suites available. Arizona State law and local enforcement of national fire codes mandate that there is a maximum of four guests per room (adults/children). Hilton is pleased to present “The Serenity”, today’s premier bedding package including pillow top mattress and luxury linens. Did you enjoy your night’s sleep? Visit www.pacificcoast.com to order your own Serenity bed. Back to Resource Information GUEST ROOM DELIVERIES Bell Services delivers non-food or packaged deliveries to the guest rooms. The charge for deliveries is as follows: $3.00 per suite per item. Each additional item is $1.00 each and is subject to change. Back to Resource Information GUEST SERVICE HOTLINE Guests with specific needs or requests may pick up a house phone and dial extension 5555. A hotel operator will direct your needs to the appropriate hotel contact. Back to Resource Information

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HAIR SALON Tocaloma Spa & Salon is a perfect complement for your convention and meeting needs. Located on the North side of the property, you will find everything you need to relax and indulge during your stay with us. The Salon offers a wide variety of services from manicures, pedicures, hair services including special occasion styling. Contact Tocaloma Spa & Salon at (602)375-4645. Open daily please call for reservations. Back to Resource Information HOLD HARMLESS AGREEMENT To the extent permitted by law, you agree to protect, indemnify, defend and hold harmless the Hotel, the Pointe Hilton Tapatio Cliffs Resort and the Owner, and their respective employees and agents against all claims, losses or damages to persons or property, governmental charges or fines, and costs (including reasonable attorney’s fees), arising out of or connected with your function, except those claims arising out of the sole negligence or willful misconduct of the hotel. You represent and warrant that your activities conducted at the Hotel and in connection with the function shall not infringe the patent, copyright or trademark rights or violate rights of privacy or publicity of any third party. Back to Resource Information HOSPITALITY DESKS Your Catering/Event Manager is happy to arrange a hospitality desk for your group. Locations of the Hospitality desks can vary. Phones may be arranged in advance with either in-house extensions or direct dial numbers. Please note that all hospitality desks will be taken down each evening and reset for the next day’s use. Should you require a larger area for an office, storage or hospitality, please consult your Catering/Event Manager for space availability. Possible areas would be our Conference Suite, Ambassador Suite, East or West Registration Desk in the Ballroom lobby. Handwritten signs and flip charts are not allowed in any hotel public areas. Professionally printed signs may be ordered in advance. Back to Resource Information HOTEL FACTS/HISTORY The following is a fact sheet for the Pointe Hilton Tapatio Cliffs Resort:

Location: Phoenix, Arizona Address: 11111 North 7th Street, Phoenix, AZ 85020 Telephone: (602)866-7500 Facsimile: (602)993-0276 Reservations: (800)876-4683 Website: www.pointehilton.com Developer: Gosnell Builders Managed By: Hilton Hotels Corporation Grand Opening: 1982

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Architects: Gosnell Builders Employees: 650 Full-time 500 Part-time, casual 150 & seasonal

• Brief Description: Nestled into the rugged terrain of the Phoenix North Mountains, about 20

minutes from the airport, is the Pointe Hilton Tapatio Cliffs Resort, a 584-suite resort offering luxurious amenities and activities.

Within a Spanish-Mediterranean resort village, each two-room suite features two color televisions with cable programming, fully stocked refrigerated mini-bar, spacious living room, separate bedroom, private balcony and complimentary daily in-suite coffee. The resort opened in 1982; in 2000, an extensive renovation reconfigured the layout of all suites to triple the size of the bathroom and vanity area.

The Falls Water Village, a three-acre oasis of swimming pools, waterfalls and flower gardens opened in January 1997. Center-pieced by a 40-foot cascading waterfall and travertine pools, The Falls Water Village includes two large swimming pools and a 138-foot waterslide, 23 poolside cabanas, restaurant pavilion and more.

Other facilities include an 18-hole championship golf course – Lookout Mountain Golf Club; Tocaloma Spa & Salon; two tennis courts; a total of eight swimming pools; fitness centre; sauna; biking and much more.

Three themed restaurants include the renowned service, French-Italian-Mediterranean cuisine, wine and view of Different Pointe of View; the classical food with Tuscan influences of Pointe In Tyme Grille & Tavern and Cascades Café, serving classic lunch favorites poolside at The Falls Water Village.

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Awards: Back to Resource Information

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HOTEL MAP Attendees may receive a map in their key packet when they arrive at the hotel. Contact your Catering/Event Manager to customize a map for your guests to state your group name and show locations and directions for your special functions. Pricing determined per project. Back to Resource Information HOUSEKEEPING Daily housekeeping services, which consists of general cleaning, take place between 8:00 a.m. and 4:30 p.m. Should one of your guests require special times of service, requests may be made directly with Housekeeping or your Catering/Events Manager. The suggested housekeeping gratuity is $2.00 per day. Some groups may have the gratuity rate predetermined in the contract and billed to the master account. Each guest room is provided with several special service amenities either at no charge or for a nominal fee. These items include: an iron and ironing board, coffee makers, hairdryers, in-room safe, bath/shower amenities, and extra pillows. Additional bedding available for children: cribs and rollaways. Please note there is a maximum of four persons (including children) allowed per room. Back to Resource Information IN CONJUNCTION WITH (ICW’S) Any group hosting an In-Conjunction-With Event is solely responsible for all charges and activities. The hosting convention must authorize all arrangements for meeting space, assignments, food, beverage, etc. Groups meeting in conjunction with a conference, but not part of the official convention program who require meeting space and separate billing, are subject to credit approval. All meeting space, if available, will be at the hotel’s normal prevailing room rental rates and will be subject to the hotel’s contract terms and conditions. A listing of all ICW’s should be sent to the hotel no later than 90 days prior to the actual event, so that they can be individually contacted by the Catering Department to set up food, beverage and billing arrangements. Back to Resource Information

IN-SUITE DINING (ROOM SERVICE) Our Guest Suite Dining is open from 7:00a.m.-11:00p.m. Sunday, 6:30 a.m. – 11:00 p.m. Monday through Thursday, 6:30 a.m. – 12:00 midnight Friday, 7:00 a.m. – 12:00 midnight Saturday for breakfast, lunch, dinner, snacks and beverage service. Guest Suite Dining can be reached by pressing the Guest Suite Dining button on the suite phone. A variety of amenities are also available through room service. Room service gratuity is 20% and is posted automatically on all checks. There is also a delivery fee of $3 per order. Back to Resource Information

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INTERPRETATION/TRANSLATION SERVICES The Pointe Hilton Tapatio Cliffs has a number of Spanish speaking team members that could assist in translation. For other translation needs, please contact your Catering/Event Manager for referrals. Back to Resource Information INTERNET SERVICES All 584 of our guest suites have high-speed Internet through the Cat5 cable on each desk. In addition, we have wireless in a majority of the public space areas of the resort. The property’s wireless access gets a strong signal in the Business Center, and we see more and more guests enjoying that each week. If a guest is using the hi-speed in their suite (via Ethernet cable), wireless access throughout the public space areas of the resort will work with the same sign-on info at no extra charge (with the exception of the Ballroom). There is an additional option for non-registered guests to utilize the Ethernet Cable for laptop Internet Access through the Showcase Business Center Service, and there is a fee (similar to the $11.95 in-suite fee). Back to Resource Information KEY CARDS Please contact your Catering/Event Manager if you would like keys to any of your meeting, office, or hospitality rooms.

• (Customized) KEY CARDS: Please contact your Catering/Event Manager if you would like custom keys for your group. They are an excellent way to market your organization.

Back to Resource Information KEY HOTEL CONTACTS The Pointe Hilton Tapatio Cliffs Resorts Managing Committee consists of the following people:

General Manager Mr. Ron Simon Director of Food & Beverage Mr. Joe Kraft Director of Finance Mr. Gary Santa Cruz Director of Front Office Mr. Michael Ellis Executive Chef Mr. Anthony DeMuro Director of Housekeeping Ms. Bev McCaskey Director of Property Operations Mr. Erik Rems Director of Sales and Marketing Mr. Larry Colton Director of Catering Mr. Mike Krohmer Director of Events Mr. Kevin Hinds


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KOSHER We offer a variety of Kosher Meals to our guests. These meals are prepared for us by Segal Kosher Foods and are “Glatt Kosher”. Please ask your Catering/Event Manager for kosher suggestions. Back to Resource Information LABOR The Pointe Hilton Tapatio Cliffs Resort is a non-union hotel. Back to Resource Information LAUNDRY/VALET Complete laundry services are also available by dialing Bell Desk at extension 7070 in-house. Garments picked up or dropped off prior to 8:30 a.m. are returned to guests by 6:00 p.m. the same evening. Garments picked up or dropped off after 8:30 a.m., will be returned the following day by 6:00 p.m. Please note that there is no service on Sundays and the following Holidays: Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day, and New Year’s Day. Back to Resource Information LIMOUSINE SERVICES Limousine arrangements can be made through the Pointe Hilton Tapatio Cliffs Resort’s Destination Services Department. Back to Resource Information LINEN SELECTION A wide array of table linens and sizes are available for your various functions through our Ballroom. Contact your Catering/Event Manager for details.

Available Tablecloths and Napkin Linen colors:

White, Cream, Black, Navy, Forest Green, Gold, Red and Maroon

Specialty colors can be ordered at a special rate through Destination Services. Pointe Destination Services offers a wide selection of specialty linens and theme coordinated items to enhance your event. Please contact Destination Services for suggestions or a quote on linens, centerpieces, chairs and chair covers. Back to Resource Information

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LIQUOR LAWS The State of Arizona has strict liquor laws that must be followed by the Pointe Hilton Tapatio Cliffs Resort. Because only the resort is licensed-authorized to sell and serve alcoholic beverages that were purchased by the Pointe Hilton Tapatio Cliffs Resort, no group may bring in their own alcohol to be served. All liquor must be served by 1:30am and cleared by 2:00am. Back to Resource Information LOAD-IN/LOAD/OUT (PRODUCTION, DÉCOR AND STAGING) Please contact your Catering/Event Manager to coordinate deliveries. Back to Resource Information LOADING DOCK The loading dock for the Grande Ballroom is located on the Southwest Corner of the property and the loading dock for the Pavilion is located on Northwest Corner of the property. Contact your Catering/Event Manager for specific dimensions and size of vehicles that it will accommodate. Back to Resource Information LOCAL INFORMATION

• North Mountain Visitor Center 12950 N. 7th St 602-495-5540 1 min http://phoenix.gov/parks/nmvc.html The North Mountain Visitor Center allows guests access to new insights about the richness and diversity of the Sonoran Desert. At the center, visitors can find trail maps and talk to a park ranger for information on hikes and mountain bike rides in the area, pick up brochures and pamphlets on a variety of topics related to the City of Phoenix Mountain Preserve system and learn about upcoming park ranger-led programs and sign up for educational classes.

• Heard Museum 2301 N. Central Ave 602-525-8848 15 min www.heard.org The Heard Museum introduces visitors to the rich Native heritage of the Southwest through exciting exhibits, contemporary artwork and sculptures, interactive activities and one of the largest collections of hand-carved Kachina dolls anywhere.

• Historic Heritage Square & Science Park 115 N. 6th St 602-262-5071 20 min www.phoenix.gov/parks/heritage.html Heritage Square is a striking remnant of the city’s Victorian past. The Rosson House is the cornerstone of a city block dating from the 1800s. Museums, shops and restaurants inhabit the block that encompasses the only remaining group of residential structures from the original town site of Phoenix. Heritage Square is a part of Heritage and Science Park which includes the Arizona Science Center and Phoenix Museum of History.

• Desert Botanical Gardens 1201 N. Galvin Parkway 480-941-1225 25 min www.dbg.org (Located between McDowell Rd. and Van Buren St. in Papago Park) Experience the beauty of the desert without leaving the city and enjoy one of the world’s largest, most divers collections of desert plants from places spanning the globe. Fun-filled activities, interactive exhibits and docent-guided tours captivate visitors of all ages.

• McCormick Stillman Railroad Park 7301 E. Indian Bend Rd 480-312-2312 25 min www.therailroadpark.com

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Encompassing 30 centrally located acres, this park is a one-of-a-kind experience. With train rides throughout the park, historic exhibits, superb picnic and playground facilities, McCormick-Stillman Railroad Park is an entertainment and educational delight for people of all ages.

• Phoenix Zoo 455 N. Galvin Parkway 602-273-1341 25 min www.phoenixzoo.org Spread over 125 acres of land, the Phoenix Zoo is home to more than 1,200 animals and offers an exciting array of exhibits, unique special events, educational programs and outdoor recreational activities for people of all ages.

• Pueblo Grande Museum & Archaeological Park 4619 E. Washington St 602-495-0901 25 min

http://phoenix.gov/parks/pueblo.html The Pueblo Grande Museum is located on 102 acres of park grounds where visitors can explore the ruin of an 800-year-old platform used by the Hohokam people dating from about AD 1 to 1450. Kids are offered a wide variety of interesting and educational activities throughout the park.

• Tempe Town Lake 80 W. Rio Salado Parkway 480-350-8625 25 min www.tempetownlake.com or www.tempe.gov/lak Tempe Town Lake features 220 acres of water for boating and fishing as well as more than five miles of paths for bicycling, skating, jogging and walking. Enjoy spending time golfing or watching rowers navigate Town Lake.

Back to Resource Information LOST AND FOUND The Pointe Hilton Tapatio Cliffs Resort’s policy on “lost and found” is as follows: All Lost and found items will be turned into security and every attempt will be made to notify the owner. All lost and found items will be logged with a brief description, location and date found. Each item will be stored in the Security Departments safe. Valuable items will be maintained in storage for 90 days and non valuable items will be maintained in storage for 30 days. Back to Resource Information LUGGAGE STORAGE Based upon availability, a banquet/meeting room may be set aside to store hand carry luggage for individuals leaving later in the day. It is requested that the travel staff supervise these items, as they will be stored at your own risk. The Bell Desk can also store a limited amount of luggage and golf clubs for guests. Back to Resource Information MANAGER ON DUTY (M.O.D.) For your convenience, a manager on duty is available 24 hours a day, 7 days a week and can be accessed via the guest service hotline at extension 5555. Back to Resource Information MAIL SERVICES Stamps are for sale in our Gift Shop. Mail services are available through the Business Center and the Shipping/Receiving Department.

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Business Center is open Monday through Friday from 8:00 a.m. - 5:00 p.m.. Our Shipping/Receiving Department is open Monday through Friday from 8:00 a.m. – 5:00 p.m. and can be reached at ext. 7144. Please refer to your Catering/Event Manager if you would like to arrange an on-site service for your group. The closest United States Post Office to the Pointe Hilton Tapatio Cliffs Resort is located at 9635 North 7th Street in Phoenix and can be reached at 602-395-0579. Their hours are 9:00 am until 5:00 p.m. weekdays, and 10:00 a.m. – 1:00 p.m. on Saturdays. Back to Resource Information MASTER ACCOUNTS Should you require a master account for billing purposes, please complete and return our credit application. Upon approval, master accounts will be assigned per your instructions. Master Bills are usually set up with three (3) master accounts; Master 1 – Guest Room Charges, Master 2 – Food and Beverage Charges and Master 3 – Miscellaneous Charges. Finance will send the Master Bills for groups under 300 approximately 2 business days after last departure and approximately 5 business days after last departure for groups over 300. Please be sure to advise your Catering/Event Manager in advance for any specific instructions on how you would like your bill organized. We recommend on-site daily review with the Group Billing Coordinator. See sample Master Bill & Accounts below.

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Sample Master Bill & Accounts:


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MEDICAL FACILITIES/SERVICES The Pointe Hilton Tapatio Cliffs Resort does not have a medical doctor on call. Guests seeking medical attention will be referred to the following nearby facilities:

• John C. Lincoln Hospital 250 East Dunlap Avenue, Phoenix, Arizona 85020 (602)943-2381 **Travel time from the hotel is about 10 minutes**

• No Appointment MD 12235 North Cave Creek Road, Phoenix, Arizona 85020 (602)992-3040 Monday through Friday 9:00 a.m. - 7:00 p.m., Saturday 9:00 a.m. - 4:00 p.m. **Travel time from the hotel is about 10 minutes**

• US Healthworks 10335 North Scottsdale Road, Scottsdale, Arizona 85253 (480)991-9358 Monday through Friday 8:00 a.m. - 9:00 p.m., Saturday 9:00 a.m. - 12:00 Noon **Travel time from the hotel is about 15 minutes** Back to Resource Information MEETING PACKAGES The Sales Department will be happy to provide standard and customized meeting package pricing for your event. Meeting Package pricing lets you budget with confidence, so you know exactly what your meeting will cost. The Pointe Hilton Tapatio Cliffs Resort offers four Complete Meeting Packages to ensure that everything you need for your meetings success is included in one price per person. Complete Meeting Packages include the following:

• Your meeting room(s), reserved exclusively for your group, set up exactly to your specifications and furnished with standard supplies

• A personal Event Manager, who works with you from pre- through post-meeting • Continental Breakfast • Morning and Afternoon Refreshment Breaks • Lunch Buffet


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MEETING ROOM CAPACITIES


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MEETING ROOM DELIVERIES For small exhibits, when a drayage company is not being used, standard boxes or packages to and from the exhibit area will be delivered by the hotel bell staff for a charge of $4.00 per item/per move. Back to Resource Information MEETING ROOM RENTAL See Sales Agreement. Room rental varies depending upon time and size of meeting room needed. Contact your Catering/Event Manager for more specific information on room rental.

Meeting Room Square Ft. Half Day Rate 8am-12pm / 1pm-5pm 6pm-12mid

Full Day Rate 8am – 5pm

GRAND BALLROOM Salon A or B or C or D 1,000 $650.00 $1000.00 Salon E or F or G or H or I or J 2,000 $1,300.00 $2,000.00 Qtr of Ballroom 4,000 $2,600.00 $4,000.00 Half of Ballroom 8,000 $5,200.00 $8,000.00 Grand Ballroom 16,000 $10,400.00 $16,000.00 COURTROOMS Crtrm K or L or M or N 900 $572.00 $900.00 Crtrm O or P or Q or R 900 $572.00 $900.00 Courtroom KL or MN 1800 $1,095.00 $1,800.00 Courtroom OP or QR 1800 $1,095.00 $1,800.00 MAIN BUILDING Sunset A or B 725 $455.00 $725.00 Sunrise C or D 725 $455.00 $725.00 Sunset AB 1450 $1,095.00 $1,450.00 Sunrise CD 1450 $1,095.00 $1,450.00 Penthouse 890 $500.00 $950.00 HIGHLAND CENTER #1, #2 or #3 4000 $2,600.00 $4,000.00 #1 & #2 or #2 & #3 8000 $5,200.00 $8,000.00 #1, #2 and #3 12,000 $6,400.00 $12,000.00


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MEETING ROOM SET STANDARD Standard meeting rooms include the following items:

• Tables (Banquet, Classroom, Conference, U-Shape, etc.) and chairs

• Linens

• Pads and pens or pencils

• Ice water

• Lectern

Basic meeting room set up is complimentary. Depending upon the extent of the setup requirements, additional charges may be incurred. Please contact your Catering/Event Manager for miscellaneous/electrical charge price sheets. All meeting rooms are set non-smoking. Back to Resource Information MUSIC/MUSICIANS The Pointe Hilton Tapatio Cliffs Resort’s Destination Services Department has key contacts in the entertainment industry which make it possible to assure satisfaction and secure the best local, national, and international talents. Please contact your Catering/Event Manager for assistance in booking entertainment. Back to Resource Information NEWSPAPERS/PUBLICATIONS Newspapers available in our Gift Store are:

• Arizona Republic

• Wall Street Journal

• New York Times

• The USA Today is delivered to all suites Monday through Friday

Back to Resource Information OFFICE EQUIPMENT/SUPPLIES The in-house Business Center offers a complete range of services including rental of computer systems, copier machines, facsimile machines, secretarial support, photocopying, word processing services, fax transmission, and shipping and mail services, just to name a few. Prices are quoted on an individual basis depending on the type of equipment needed as well as the scope of the job requested. Discuss your group’s needs with the Business Center or with your Catering/Event Manager. Back to Resource Information

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PARKING The Pointe Hilton Tapatio Cliffs Resort offers complimentary valet and self-parking. If you are planning a large movement or delivery of rental cars for a specific group event or activity, please advise your Catering/Event Manager so that specific parking may be reserved. Back to Resource Information PERSONALIZED GROUP WEB PAGE POG is a personalized web page for your attendees to book reservations directly online.

• Available at all Hilton Family properties • Customize with your program • Customize with your logo • No charge – It’s Free

Important POG Attributes Important Hotel Tasks Customized website which includes: � Hotel Description � Group Name � Group Logo or personal photos (optional) � Unique Welcome Message (group specific) � Group Rates | Available Room Types | Room Description & Images � Pre-Populated Event Dates & Group Booking Code � Reservation Terms & Conditions � Personal URL Address will be provided to group to upload to their website or send out via email for guests to access the POG site � Quick Development Turnaround Time – 3 to 5 Business Days � Available for all group events: conferences, meetings, weddings, reunions, sports groups, etc.

Tasks the hotel must perform before submitting a POG request to prevent development delays: � Communicate POG attributes to the Event Planner � Confirm planner’s approval to utilize the POG site � Follow up with your reservations department and confirm that the group’s block has been built and is bookable � Confirm that the group’s block is non-restricted (rooming list, hotel bookable only, CVB restricted, tentative group blocks, etc.) � Confirm planner’s exact event dates or visit the group’s website to confirm exact event dates � POG request should be submitted 6 to 8 weeks prior to reservation cut-off date or immediately following definite bookings.

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All fields must be completed or the development of your website could be delayed! Full Hotel Name: The Pointe Hilton Tapatio Cliffs Resort Hotel Code: PHXTC

Hotel Contact Name: Phone: Title: Email: General Manager: Mr. Ron Simon GM Email: Group Information Area Below – To Be Completed By Hotel Contact Event Name: Main Event Dates: Website Address (if available): To insert specific reservation related information on this site, please include an attachment.

Room Types & Rates Standard Rooms Executive �� Towers �� Suites ��

Single $

Double $

Triple $

Quad $

Single $

Double $

Triple $

Quad $

The site will include standard online reservation terms & conditions info. Group Booking Code/SRP (3 to 6 characters in length): Group Check In/Out Dates (No Shoulder Dates):

Shoulder Dates (if any):

Reservation Cutoff Date: Cancellation Policy: 24 hrs �� 48 hrs �� 72 hr �� Other_____________________

Tax Rate (%):

Early Departure Fee? Yes �� $ _________ No ��

Logo Included? �� Yes (please include an image submission form for each included image)

Date:

Email the request form to: [email protected]

Karry McGhehey, Analyst, Hotel Content & Support Phone: 972-383-2735 | Fax: 972-233-6017

Back to Resource Information PETS (POLICY) The Pointe Hilton Tapatio Cliffs Resort does allow pets in the suites. There is a $75.00 non refundable deposit due at check-in for standard suites and $100.00 deposit due for any upgraded accommodations. Guests will be asked to sign a Pet Housing Agreement and to abide by the terms and conditions of the agreement. Back to Resource Information PHOTOGRAPHY Walgreen’s is a shop located within walking distance of the Pointe Hilton Tapatio Cliffs Resort. Services include: film developing, one hour developing and photo enlarging. Jordan Photography, Inc. is a company that can also provide photography services for all occasions, special events, weddings, and groups.

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• Jordan Photography, Inc. 4014 North Redell Avenue, Scottsdale, AZ 85251 Phone: (602)258-9466 Email: [email protected], Website: www.peterjordanphoto.com

Back to Resource Information PIANOS If your group is requesting a piano or pianos for your function(s) your Catering/Event Manager can assist in arranging this for you. Back to Resource Information POOLS The Pointe Hilton Tapatio Cliffs Resort has 8 pools located on property:

• The Falls Water Village: An oasis in the desert spanning three and a half acres with sparkling swimming pools (Geyser Pool & Grotto Pool), warm spas, private cabanas, a 138 foot enclosed waterslide and outdoor function terraces. .

• The Hidden Valley Pool

• The Family Pool

• The Adult Pool

• The Presidential Pool

• The Workout Center Pool

• The Sunset Pool

Please contact our Concierge for pool hours.

Back to Resource Information POST-CONVENTION SUMMIT We encourage our customers to meet with our General Manager and our Director of Events during or after the meeting to provide and review feedback. Your Event Manager will coordinate a convenient time. Back to Resource Information POST EVENT REPORT For meetings and conventions with more than 100 rooms on peak night, your Event Manager will complete a Post Event Report. This report details room pick-up and food and beverage revenues. Back to Resource Information

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POSTING OF EVENTS Please advise your Catering/Event Manager as to which events you want posted on hotel signage. Back to Resource Information PRE-CONVENTION SUMMIT In order to introduce our clients to the key contacts of the hotel, we would like to arrange a pre-convention summit a day or two prior to your main group arrival. Please advise your Catering/Event Manager as to who will attend from your organization and what a convenient time would be for this meeting (time ranges from 30 minutes to one hour). Please note that for smaller groups, a smaller more personalized meeting may be set up involving key operational department heads. Back to Resource Information PRINTING SERVICES The Business Center is adjacent to the resort lobby through the east exit. Services include equipment rentals and full service requests. The Automated Business Center (in the same location) is available to guests 24 hours a day, and is accessible with a suite key. There is also a Security Camera installed in the Business Center for guest safety. The Automated (Self-Serve) Business Center enables guests to do just about everything except large copy jobs. Here’s a detail of our capabilities:

• COLOR PRINTING AND BLACK & WHITE PRINTING: By using the Showcase Workstations, guests can print files via e-mail, floppy disk, USB memory stick or CD in both color and black & white. There is a $3 minimum access charge and rates are based on time used and prints made. A credit card is needed to access the workstations.

• PRINTING FROM A LAPTOP - Also, we have determined that there is a large need for our

guests to be able to visit the Automated Business Center with their laptops and print out documents. We have installed a nice HP Laser Printer in the Automated Center for guests to utilize at no charge. There is both a parallel connection and a USB connection to accommodate all users.

• REMOTE PRINTING FROM SUITE - The PrinterOn Service (remote printing from the guest

suite) is a great new feature, allowing guests to upload file from a web based program for retrieval in the Automated Business Center. It supports common file types such as Microsoft Applications and PDF formats. Instructions are located on the Internet Instruction card on the desk in every suite.

• FULL-SERVE - Full service is available for copies and special projects such as tent cards,

nametags and poster printing/signage. The copy rates are comparable to local print shops and we have the capacity to produce large volumes and quick turnaround times. Please see separate Full Serve Rate Sheet for additional details.

In order to address your specific group’s needs, please contact our Concierge or your Catering/Event Manager. Back to Resource Information

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PRODUCTION GUIDELINES Swank Audio Visual is the in-house AV Company for The Pointe Hilton Tapatio Cliffs Resort. Swank Audio Visuals has provided outstanding service for meetings, conventions and special events nationally since 1937. You may contact them through the Resort Operator, by touching 4642 on any House telephone, or by dialing direct (602) 375-4642. If you choose any other audio visual provider (hereafter referred to as Provider), certain Resort guidelines have been established to protect the interests of both your organization and that of the Resort. Compliance with these standards will authorize your chosen Provider to conduct business within the facilities of the Resort. At the Resort’s discretion, those requirements may include, but are not limited to the following: 1. A Certificate of Insurance with liability coverage of at least two million dollars per occurrence. The

policy must hold harmless the Resort and any Resort Employee or Guest where the incident involves Provider’s equipment or employee(s).

2. A license to conduct business within the City of Phoenix and the State of Arizona. 3. A Security Deposit of $1000.00 is required to offset any damage caused during the movement and/or

operation of Provider’s equipment or by any Provider employee. The Property Operations Department may refund funds up to the whole amount following an inspection of the Resort’s facilities.

4. As most of the Resort’s meeting space is fitted with built-in sound and lighting systems, usage and/or

equipment fees will be assessed per day for each “house patch” or lighting control. Charges will be generated by Swank Audio Visuals. All needs must be coordinated with their office.

5. Any storage of Provider’s equipment and/or materials is subject to availability and current room

rental fees. 6. All rigging and power requirements must be reviewed for safety and feasibility. A cost estimate to

facilitate installation, rental, and removal by agents of Swank Audio Visuals will be provided within two business days of their submission.

7. Use of electricity will be billed based on installed power at $1.50 per amp / per leg (phase) / per day. 8. A “House Technician” will be assigned for the duration of your program to facilitate house systems

integration. Billing will be calculated according to the published rate schedule in day and/or half day increments.

9. The following must be made available to Swank Audio Visuals at the earliest opportunity: any

entertainment riders, a complete set of diagrams including stage size(s), all lighting plots with load weights and cable runs.

10. Provider must forward a complete schedule of events to the Resort to include (but not be limited to):

load in/out, power tie-in/disconnect, audio testing and playback, “dark time”, and fogger/hazer use. Trucks and/or forklifts may not be parked on Property for any length of time except during load-in and load-out.

11. The use of foggers/hazers requires written permission from the Resort. Provider must submit a

schedule with use date(s) and time(s) to deactivate smoke sensors. A Technician is required for fire watch at a 5-hour minimum during all sensor outages.

12. Provider shall not nail, screw or otherwise attach to any wall, ceiling, stage, flooring or any other

Resort structure or property.

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13. All personnel and/or scissors-lifts must travel on plywood panels with a thickness of at least half-an-inch to protect Resort flooring.

14. All scaffolding must have screw jacks and must set on plywood panels with a thickness of at least

half-an-inch to protect Resort flooring. 15. No equipment and/or cases may rest against any door, doorjamb or wall surface under any

circumstances. 16. At least twelve inches of clearance must exist above all Pipe and Drape hardware to avoid any ceiling

damage. 17. Provider is responsible for all trash removal associated with their activities to avoid a cleaning fee of

not less than $500.00. 18. At least fourteen days before load-in, any Provider wishing to be “direct billed” must complete and

submit to the Resort Accounting Department a credit application that is subject to approval. 19. All Provider Staff must be identifiable by company name with shirts or prominently displayed stage

passes. Smoking is not permitted in any ballroom area, foyer or any location where Resort Guest contact is possible.

Rates and Fees Schedule: AV Technician (5hr Minimum) Rate: $650.00, Monday through Friday, $750.00 Weekend Rate. Please direct questions pertaining to these guidelines to the program’s Catering/Event Manager, the Audio Visual Services Director or Sales Manager. Back to Resource Information PRODUCTION CREW MEALS Please contact your Catering/Event Manager to arrange for production crew meals. Back to Resource Information PUBLIC TRANSPORTATION

• Airport to Hotel: Airport Phone Board Look for the Courtesy Phone Board located in the baggage claim area of each terminal. Dial the number Hilton Tapatio Cliffs Resort and request a pickup. The cost is $45 one way. The Pointe Hilton Tapatio Cliffs Resort is approximately 12 miles from the airport and will take approximately 20 minutes to get there.

• Departures from Hotel to Airport

Transfers depart every hour on the hour and can be arranged through the hotel concierge. It is recommended to depart the resort at least two hours prior to your flight departure time. Costs to and from the resort using the Airport Phone Board can be master billed if a list of names cash, credit or suite charge is also accepted. Guests will need to check with the Front Desk if they wish to their suite.

• Super Shuttle

The Super Shuttle can be arranged by calling 602-244-9000 (individuals) or 602-225-2225 (groups). $17 per person. With Super Shuttle you may have one or two stops prior to reaching the resort.

• Taxi

Taxi’s range from $40.00 to $45.00 one way. Back to Resource Information

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PYROTECHNICS The storage, use or display of pyrotechnic material or devices, fireworks (Class “C” explosives) and similar incendiary devices intended for theatrical or entertainment purposes, in interior locations of hotels or other facilities owned or managed by Hilton Hotels Corporation is prohibited. The use or display of such devices on the property of, but exterior to such hotels or other facilities owned or managed by Hilton Hotels Corporation shall be governed by the following requirements. All requirements in local and/or state regulations with respect to the display of pyrotechnics shall be adhered to. The local fire department shall be notified on the day of the scheduled display to confirm the exact time the event will commence. When fire department attendance at such displays is required, such displays shall not commence until the fire department representative confirms the adequacy of the preparations and authorizes the event to begin. Only licensed operators shall be permitted to use or display outdoor pyrotechnics. Proof of current licensure shall be provided by the operator to the hotel or facility representative at least five business days in advance of such activities. All required state and/or local permits associated with the storage, use or display of pyrotechnics shall be obtained from the appropriate authorities having jurisdiction at least five business days prior to such events and copies thereof provided to the hotel or facility representative in advance of the scheduled event. Back to Resource Information RADIOS/PAGERS/NEXTELS We are willing to assist you in obtaining Nextels for use during your program. Please consult your Catering/Event Manager for assistance. Back to Resource Information RECYCLING Please contact your Catering/Event Manager to arrange for recycling bins. Back to Resource Information REGISTRATION ASSISTANCE If additional staffing is needed for your activity or hospitality desk, please consult with your Catering/Event Manager. Registration attendants are easily scheduled with sufficient notice and the cost is $25.00 per hour with a four (4) hour minimum per attendant. Back to Resource Information REGISTRATION DESKS Your Catering/Event Manager is happy to arrange a hospitality desk for your group. Locations of the Hospitality desks can vary. Phones may be arranged in advance with either in-house extensions or direct dial numbers. Please note that all hospitality desks will be taken down each evening and reset for the next day’s use.

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Should you require a larger area for an office, storage or hospitality, please consult your Catering/Event Manager for space availability. Possible areas would be our Conference Suite, Ambassador Suite, East or West Registration Desk in the Ballroom lobby. Handwritten signs and flip charts are not allowed in any hotel public areas. Professionally printed signs may be ordered in advance. Back to Resource Information RESERVATIONS RAPID! RESERVATIONS AUTOMATED PROCESS ING INPUT AND DELIVERY SYSTEM Flawless and expedited reservation processing straight from your rooming list into our system.

• Available at Select Hilton Properties • Eliminates dual entry process • Accurate and efficient reservations • No charge – it’s FREE


RESORT VALUE PACK In an effort to increase the overall value of your resort experience, we have eliminated and discounted some of our charges for services and amenities in favor of an optional $2.25 daily charge per suite, plus applicable taxes, to include the following services:

• Complimentary Usage of the Workout Centre ($10 value per day) • Complimentary Tennis Court Usage ($8 value per hour; 2-hour maximum) • Complimentary Daily Shuttle to Paradise Valley Mall (one trip to and from daily; $9 value) • Complimentary Delivery of The Arizona Republic Newspaper on Saturday and Sunday • Complimentary Local Phone Calls (under 60 minutes in duration; calls over60 minutes are 10

cents per additional minute, including Internet dial-ups) • Unlimited Incoming/Outgoing Domestic Faxes - excluding faxes through the Business Centre

(without Resort Value Pack - $1 per page, incoming; $2 per page, outgoing; $6 per page for international)

• 50% Discount on the Lookout Mountain Practice Tee ($10 value) • 10% Discount on Regularly Priced Retail Items in Tocaloma Spa & Salon • 10% Discount on Any Souvenir T-Shirt at the Gift Shoppe (not applicable with any other

offer) Back to Resource Information RESTAURANTS/LOUNGES See Dining Information Back to Resource Information

RESTAURANT RESERVATIONS Reservations are strongly recommended for all restaurants in the hotel and in Phoenix whether it is for a table of four or a dine-around for 250. Our Concierge can assist in making restaurant recommendations and reservations. Back to Resource Information

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RESTROOMS Public restrooms are conveniently located in the lobby, convention center, fitness center, all pool areas, pro shop, spa and all restaurants. Back to Resource Information RESUMES Your Event/Catering Manager will work closely with you to include all pertinent information with all operating departments within the resort. You will receive a copy of the group resume to ensure your details are correctly understood and spelled out. Back to Resource Information RIGGING Your Event Services Manager will provide you with the Production Resource Guide. Back to Resource Information ROPES/STANCHIONS Ropes and Stanchions may be rented through your Catering/Event Manager. Back to Resource Information ROOMING CODES/ROOMING LISTS The following are the room category and special service codes that are utilized by the hotel’s reservations department. It will assist us greatly if you use these codes on the rooming lists you send to the Pointe Hilton Tapatio Cliffs Resort: RR Run of House K1 Standard Suite with King Bed K1RRI/J Standard Suite with King, Handicap Accessible Q2 Standard Suite with 2 Queen Beds Q2RRJ Standard Suite with 2 Queens, Handicap Accessible K1RV Standard Suite with King, Premium View Q2RV Standard Suite with 2 Queens, Premium View K1RO Standard Suite with King, Falls View Q2RO Standard Suite with 2 Queens, Falls View K1J Ambassador Suite with King Q2J Ambassador Suite with 2 Queens K1ZRU1 Signature Suite K1ZRI1 Signature Suite, Handicap Accessible K1DRU2 Grande Suite with Connector Back to Resource Information

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SAFES/SAFE DEPOSIT BOXES Safe deposit boxes are located at the front desk and are free of charge. State law limits hotel liability for valuables placed in safe deposit box. There is a $100.00 fee for lost safety deposit box keys. Back to Resource Information SECURITY If required, in our sole judgment, in order to maintain adequate security measures in light of the size and/or nature of your function, you will provide, at your expense, security personnel either through our own in-house Security Department or by a reputable licensed guard or security agency doing business in the city or county in which we are located. We recommend using our in-house security over an outside contractor as our team has first hand knowledge of the property, staff and the ability to communicate via two way radios with other security team members. With an outside contracted security agency you will likely get a guard who will be alone and who has not ever seen this property.

• Cost of a Pointe Hilton Tapatio Cliffs Resort Security Officer(s): $45.00 per hour per officer

• Conduct of Event: You agree to comply with all applicable federal, state and local

laws including health and safety codes and federal anti-terrorism laws and regulations including compliance with the provisions of 29 CFR, part 470, and our rules, copies of which are available from the Hotel’s sales department. You agree to cooperate with Hotel and any relevant governmental authority to ensure compliance with such laws. For the safety of persons and property, no fireworks or incendiary devices may be used indoors at the Hotel. You assume full responsibility for the conduct of all persons in attendance at your event and for any damage done to any part of our premises during the time of your event. Should you require any rigging services for this event, all such services must be arranged through the in-house AV provider or the Hotel and you will be responsible for all costs associated therewith.

Back to Resource Information SHIPPING AND RECEIVING Packages for functions may be delivered to the hotel up to one week prior to the event/convention. Arrangements must be made through your Catering/Event Manager for storage. Please note that the hotel storage facilities are extremely limited. When shipping packages/boxes to the Pointe Hilton Tapatio Cliffs Resort please address them as follows:

The Pointe Hilton Tapatio Cliffs Resort Attn: On-Site Contacts Name & Conference/Group Name Your Catering/Event Manager’s Name 11111 North 7th Street Phoenix, Arizona 85020

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Also label your packages/boxes #1 of 4, #2 of 4, etc. This enables our Shipping Department to determine if the entire shipment has been received.

Group shipping & handling is $5.00 handling charge per box received. This charge includes receiving, box movement and storage for 4 days. Any boxes over 50 pounds are charged at .15 cents per pound No COD packages will be accepted. The Hotel policies on safe package handling are based on advice from the United States Postal Service (USPS) and the Federal Centers for Disease Control and Prevention (CDC).

• Shipping from the Resort: The Pointe Hilton Tapatio Cliffs Resort utilizes FedEx, UPS and Airbourne for our shipping needs. Please call Shipping & Receiving at ext. 7144 for pick-up and delivery schedules. A Shipping Form can be obtained from our Shipping Department or your Catering/Event Manager and completely filled out for shipping.

Back to Resource Information SHOPPING

• Arizona Center www.arizonacenter.com 3rd Street and Van Buren 602-271-4000 20 minutes

One-of-a-kind specialty shops, nationally recognized merchants, old favorites, colorful push carts filled with handcrafted goods and a variety of dining options are available.

• Biltmore Fashion Park www.shipbiltmore.com

24th Street and Camelback Rd. 602-955-8400 15 minutes Saks Fifth Avenue, Macy’s, Gucci, Polo/Ralph Lauren and 46 exclusive specialty stores.

• The Borgata of Scottsdale www.borgata.com

Rose Street and Scottsdale Rd. 480-998-1822 25 minutes Elegant shopping at 50 luxury boutiques in a unique setting, reminiscent of an old-world Italian village.

• Scottsdale Fashion Square www.fashionsquare.com

71st Street and Camelback Rd. 480-941-2140 25 minutes Neiman Marcus, Nordstrom, Robinsons-May, Dillard’s and many specialty shops and restaurants.

• Old Town Scottsdale & Fifth Avenue Shops www.insider-scottsdale.com

Main Street and Brown 25 minutes Over 100 gift shops, art galleries and restaurants in the famous old-west atmosphere of Scottsdale. A great place to browse and enjoy a relaxing stroll through Old Town Scottsdale.


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SIGNAGE/BANNERS The Pointe Hilton Tapatio Cliffs Resort takes pride in the condition and aesthetic appearance of our facility. In order to maintain a quality image for all Hotel guests, there are a few things we ask of you during your stay: Only professionally printed signage is allowed in the meeting/convention areas. These signs can be used with easels or in sign stands. No handwritten signs or flipcharts are allowed outside the meeting rooms. No banners can be hung along the walls of the Public Areas. Banners may be hung from the skirting of the hospitality desks and at outdoor functions. Hotel personnel can hang the signs at a fee of $50.00 each. In addition, nothing is to be placed over exit doors or located to conceal or obscure any exit. Back to Resource Information SITE INSPECTION/PRE-PLANNING Please contact your Sales Manager and we will gladly arrange a site inspection. Back to Resource Information SMOKING Smoking is permitted in outside areas and in designated smoking suites only. Back to Resource Information SOUND SYSTEM Most resort meeting rooms and the Grande Ballroom have a basic sound system. Please contact your Catering/Event Manager with questions. There are fees assessed for patching in your own equipment through the house sound system. Anchor systems or supplemental systems will be required for all outdoor locations. Please make note of the hotel’s noise curfews: All outside sound system functions must end no later than 10:00 p.m. Back to Resource Information SPA The Tocaloma Spa & Salon is a perfect complement for your convention and meeting needs. Located on the North side of the property, you will find everything you need to relax and indulge during your stay with us. The Spa & Salon offers wide variety of services from massages to body treatments, manicures, pedicures and invigorating facials. Reservations are suggested. For information on Group Service rates or booking Spa Breaks for your group or individual massage appointments, you may consult the Spa Management Team at (602)375-4645. The spa is open daily please call to arrange your appointment. The following is a sampling of treatment rates and for additional details you can go to www.tocalomaspa.com:

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• Tocaloma Signature Massage (80 min.) $165.00 • Full Massage Session (50 min.) $100.00 • Facials (50 – 80 min.) $100.00 - $180.00 • Manicure $ 30.00 - $ 50.00 • Pedicure $ 40.00 - $120.00 • Hair Care $ 30.00 and up

All prices are subject to Arizona state sales tax. A standard gratuity of 20% is suggested for any group bookings. Pricing is subject to change without notice. Back to Resource Information SPECIAL MEAL REQUESTS Our Chef’s will provide meals for any guests with special dietary requirements. Please advise your Catering/Event Manager if a special meal is required. Back to Resource Information STORAGE

Storage for your advance boxes and convention supplies is quite limited at the Pointe Hilton Tapatio Cliffs Resort. If you are anticipating shipping a large volume of materials, we suggest you consult your Catering/Event Manager as soon as possible to reserve a room or plan to utilize an area in your office or hospitality room set up. Back to Resource Information SUITES Type of Suite of Suite Sq. Ft. Standard King 212 540 Standard Queen/Queen 321 560 Ambassador King 8 880 Ambassador Queen/Queen 1 880 Signature King 28 1200 Grande Suite 1 2300 Modified ADA Suite Queen/Queen 13 560 Luxurious all-suite accommodations feature the Hilton Serenity Bed & Bath™ collection. The Hilton Serenity Bed™ includes Suite Dreams® mattress and box springs, Super Topper® mattress pad, down duvet, Touch of Down pillows, Hilton linen program, as well as custom decorative bed throws and bolster pillow. The Hilton Serenity Bath™ features Crabtree & Evelyn’s La Source® bath amenities (shampoo, conditioner, lotion and mouthwash). In addition to these items, all accommodations have high-tech and high-touch guestroom features including air conditioning and heating with individual controls, the Hilton Alarm Clock Radio, a fully stocked refrigerated minibar, coffee makers, hair dryer, iron and ironing board, two remote control/cable TV’s, two dual-line telephones with data ports, voice messaging, video checkout and wired high-speed Internet access. Back to Resource Information

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SUNRISE/SUNSET

Month Average Sunrise & Sunset Times Rise Set

January 7:29 am 5:44 pm February 7:12 am 6:12 pm March 6:09 am 6:36 pm April 6:00 am 7:00 pm May 5:30 am 7:21 pm June 5:20 am 7:37 pm July 5:35 am 7:37 pm

August 6:10 am 7:15 pm September 6:15 am 6:34 pm October 6:34 am 5:50 pm

November 7:00 am 5:30 pm December 7:23 am 5:25 pm

Back to Resource Information TAXES The current Arizona State & City Hotel Tax is 13.27%, for Retail, Food & Beverage the Tax is 9.3% and Telephone Tax is 12%. All goods and services are subject to state tax including but not limited to food, beverage, labor, and gratuities. Back to Resource Information TAXICABS For a taxi cab transfer from the Phoenix Sky Harbor Airport to the Pointe Hilton Tapatio Cliffs Resort the rates range between $40-$45 plus gratuity. Back to Resource Information TEAM MEMBER RECOGNITION The Pointe Hilton Tapatio Cliffs Resort’s most valuable asset is its team members. Meeting planner recognition of performance is greatly appreciated by the entire team. One method by which team members are recognized is through WOW Cards. WOW cards are given to Meeting Planners upon arrival to the Resort. The cards are designed to bring special recognition to any Pointe Person they feel provided exceptional service at any time during their stay. WOW cards are completed by the meeting planner by filling in the name of Pointe Person, Event Name, Date and name of Meeting Planner. WOW cards are then returned to Event Services, and then distributed to the Pointe Person with a Loyalty ticket. Loyalty tickets are then entered into a raffle. Raffle prizes are awarded once a month at a Resort Recognition meeting. Back to Resource Information

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TELEPHONES/TELECOMMUNICATIONS The following types of telephones are available for your hospitality desks and staff offices. Please advise your Catering/Event Manager if you need the use of a phone for your program.

• House phones These are for resort in-house use only. There are complimentary house phones in each meeting room.

• Unrestricted Lines

These lines offer resort wide calling in addition to the ability to dial off property. Dial 9 for an outside line. An unrestricted line does not allow for in bound calls to be made directly to the line, all incoming calls are transferred to the phone from the main switchboard by the resort operator. The price is $150.00 + tax one time installation charge. Local and long distance calls are billed separately.

• DID Lines These lines offer resort wide calling, dialing off property (dial 9 for outside line) and direct inward dialing to telephone without going through the resort operator. The price is $225.00 + tax one time installation charge.

Speaker phones are available and require an unrestricted or DID line. Price is $50.00 + tax per day.

• Cable Modem for Internet Access Approximately ten times faster than DID phone line. The set-up fee is $400.00 per meeting room for the first personal computer and $150.00 each for each additional personal computer.

• Wireless Internet Access

Not recommended for presentations or high download usage. The set-up fee is $150.00 per meeting room for the first personal computer and $75.00 each for each additional personal computer.

• Guest Room Phones

All guest rooms have two-line phones, equipped with a PC modem/fax jack. Additional telephones can be installed in guestrooms as well. Charges for calls from a guest room:

Emergency Dial 9 + 911: No Charge

Room to Room Dial Room Number: No Charge

Local calls Dial 9 + Number: $1.00 access fee per call plus $.10 per minute after 60 minutes.

Long distance Dial 9 + 1 + Number: $1.00 access fee per call plus AT&T Operator assisted rate.

International Dial 9 + 011 + CC + CC + Number: AT&T Operator assisted rate.

800/888 Toll Free Dial 9 + 1 + Number: No charge under 60 minutes. $.10 per minute after 60 minutes.

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Credit Card Calls: No charge under 60 minutes. $.10 per minute after 60 minutes.

Tax is added to all phone charges.

• Direct Assistance

Local Number Dial 9 + 411: $1.00 access charge. Long Distance Dial 9 + 1 + A/C + 555 + 1212 $1.00 access charge. Calls Billed to: AT&T O+, Calling Card, Line access charge Collect & Third Party $1.50 for first 60 min. AT&T Operator & $.10 per min. after 60 Other common carries min.

Local, Long Distance and International Calls will be billed to your account only when the call is answered. Applicable Taxes will be added. Rates subject to change. You may obtain free rate information at any time by dialing 9+00 and ask the AT&T Operator for the rate of an Operator Assisted Call. Hilton subscribes to AT&T Long Distance and Operator Services. Quest is our local carrier. You have the right to reach other long distance carriers from the telephone, and you may do so by dialing the access code provided by that carrier. Direct Complaints to:

Federal Communications Commission, FCC Enforcement Division; CCB Room 6202; Washington, DC 20554.

State of New York Dept. of Public Service; 3 Empire State Plaza; Albany, NY 12223

Complaints for Quest may be directed to 602-678-8000 Complaints for AT&T may be directed to 800-225-5288 Complaints for Network PTS may be directed to 800-512-7906

• Voice Mail

Voice Mail enables you to receive your messages when you are outside the hotel and even after you have checked out.

To hear messages, if the red light is flashing on your guest room telephone: 1. Lift the receiver 2. Press MESSAGE key. 3. Follow recorded instructions.

Should you require assistance while using Voice Mail, simply press the “*” key at any time.

• Voice Communications Availability of 300 Direct in Dial (DID) Lines installed to your specifications for local, national, or international dialing, either in public spaces or rooms and suites. Choices include the following:

Data Communications (less than 56kb)

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All RJ11 receptacles are capable of handling fax/Modems

Video Teleconferencing We have video conferencing equipment and a dedicated B84kb line can be installed in all public space rooms except the Boardroom and Board Dining room (Inquire).

Back to Resource Information TENTS Please contact your Catering/Event Manager regarding the rental of tents. Back to Resource Information THEME PARTIES Our Destination Services Department is proud to present a complete package of signature theme parties. Please discuss themes with your Catering/Event Manager and ask for a copy of our latest and most popular menus and productions. Back to Resource Information TOURS/SIGHTSEEING Contact your Catering/Event Manager to get contact information for our Destination Services Department if your group exceeds 12 people. If the group is smaller than 12 people then Concierge Services can also assist with tours and sightseeing activities. Back to Resource Information TRASH REMOVAL Some events/tradeshows may require that a dedicated dumpster for the event be ordered. Please consult your Catering/Event Manager. Back to Resource Information TUXEDOS/FORMAL WEAR If you are anticipating a large delivery of tuxedos on site, please advise your Catering/Event Manager in advance. The following is just one of the many companies offering tuxedo rentals:

• Afterhours Formal Wear (MW) 602-996-3321 10810 North Tatum Blvd, Suite 144 Phoenix, AZ 85028


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VOICE MAIL All guest rooms have a voice mail message service. Group voice mails may be left; however, please note that this process is time consuming as each room number needs to be programmed individually. Therefore, labor fees may be assessed. Please discuss any specific requests with your Catering/Event Manager. Back to Resource Information WEATHER Depending on the season, the weather at the Pointe Hilton Tapatio Cliffs Resort varies. The average temperature for the seasons is as follows:

Month Average Temperature High Low

January 65 39 February 69 42 March 74 46 April 83 53 May 91 61 June 102 70 July 105 79

August 102 77 September 98 70 October 87 59

November 74 46 December 60 40

• What to Wear Arizona dress is refreshingly casual Arizona evening wear is slightly dressier Men may feel more comfortable wearing a coat and tie in Arizona’s finer restaurants Ties for men are not required in family-style establishments Sweaters, jeans and western wear are typical for cookouts and cowboy nightspots Office attire is suggested for business

• January through March

Women: skirts, shorts, slacks, jeans, sweaters, light jackets Men: slacks, shorts, polo shirts, sweaters or sport coats Women and men may prefer warmer dress for evening when out in the desert night

• April through September

Pack your swimsuit, sunglasses and sunscreen Women: short-sleeve shirts, sundresses and shorts Men: shorts and short-sleeve shirts Light sweaters may be desired in air conditioned rooms or in cool evenings

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• October through December Women: light slacks, jeans, skirts and light sweaters Men: light clothing for daytime Bring a light jacket or sweater for the cool evenings

Back to Resource Information WHEELCHAIRS If a guest requires a wheelchair, we can arrange a rental for them at their own expense. If a guest requests that we rent a wheelchair, please note that we can coordinate the rental, but will be unable to cover the expense. The following company has wheelchairs for rent and will deliver to the Pointe Hilton Tapatio Cliffs Resort:

• Arizona Rentals (602)944-5561 Wheelchair Rental: $35.00 per week 7104 N. 7th St., Phoenix, AZ 85020 Hours of Operation: Mon-Fri from 7:00 a.m. - 5:00 p.m.

Saturday from 7:00 a.m. - 3:00 p.m. Back to Resource Information WIRED PAYMENT If you would like to have payment wired, please notify your Catering/Event Manager, and instructions will be faxed to you. Back to Resource Information

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Back to Resource Information ZIP-OUT CHECKOUT With Zip Checkout, your room folio is at your door early in the morning of your departure. Simply verify the charges, use the television remote or dial extension 2000 to Checkout. Please leave your keys in the room. If you are not departing the hotel immediately, luggage storage can be arranged at the bellman’s desk. Back to Resource Information

WORSHIP SERVICES The following is a list of nearby locations

aaamc professional meeting planner guide 7-12...the falls water village, a three-acre oasis of...

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