Blogging the AgencyAki Spicer – Fallon, Ed Cotton – BSSPAAAA’s Planning Conference 2007

August 2007

“Favorite blogs: Mr. Wolfe, "weary of narcissistic shrieks and baseless'information,' " says he no longer reads blogs.”

— WSJ, July 14th, 2007

Flow• Introductions

• Share Our Stories

• Share Our Learning

• Thoughts on the Future

• Hear from You

• Blog about It

Introductions

Influx Insights

Started as a Client Magazine

Some Facts

• 2,000 unique visits/day

• Library of 2,000+ posts

• Visitors– Companies: All agencies, Motorola, Kodak, Mars,

Cisco, Bank of America– Countries: Sweden, Germany, Russia, Bulgaria,

Malaysia, Fiji, etc.

Why?

• Discipline– Look around; curiosity– Develop a POV

• Connectivity

• Shop window

• Engineering test bed

• A powerful resource

Fallon Planning Blog

Started from a desire to harvest ourcollective intelligence• Evolve department expression internally and

outwardly– Beyond the “deck”– Beyond the “brief”– Beyond the company/client press release

Some Facts

• Started in Jan 2006

• 600 visits/day

• Library of 1,000+ posts

• Visitors– Companies: Intra-agency, all agencies, young planners

in training, news media, etc.– Countries: UK, Arab Emirates, Brazil, Turkey, Germany,

Tokyo, etc…

Why?• If the world is networked, so too should planners (agency)

– Widen distribution of information/conversation– Culture of collaboration - each one teach one– Collaborative problem solving - tap hidden resources within your

dept/agency/discipline– Research Work Tool - valuable bank of ideas– “Don’t bother me” - self-service resource of info/case studies

• Hone individual voice -practice authorship daily

• Feet Wet In The Future - the Hive Mind

• “Pudding” - maintain image as culture of innovation (and thinkers)

New questions from our clients (andnew responsibilities for agency)• Example new questions asked of Fallon’s planning department in

2007:– “Should we have a blog?”– “Who should write and maintain our blog, if we start one?”– “Can your agency help us manage it?”– “Help us raise our Digg profile!”– “Are we being chatted about in the blogosphere? How may we boost our

blog chatter?”– “We need a plan for blogger outreach (Can our PR person do that?

Can you help her?).”– “Our exec director wants to make herself available to answer questions in

a press conference exclusive to bloggers. May you outline what she mayexpect, what are the protocols to note and pitfalls to avoid?”

• Fallon Planning Blog has informed our responses…

What We Did

What We Did

• Asked two questions to a dozen prominent plannerbloggers

• Sent out an eight-question survey to the planningcommunity

Key Learning

• Blogging is changing planning

• It’s creating a new dynamic environment of sharedconversation– Where there’s constant addition and development of thinking

and new ideas– It’s forcing planners to contribute and think

• At its best, it’s making planners better. At a minimum,it’s providing new sources, resources, a communityand a peek behind the curtain

Key Learning

• Dangers– The “time suck”– reading hundreds of feeds and writing can

be a huge distraction– Groupthink

Survey Findings

Some Baseless and Unreliable Stats

Planner survey – 38 responses!

Findings

• An average of 6.5 years of experience

• 34% are bloggers

• Spend 5.8 hours a week reading blogs

• Read an average of 23.5 blogs/day

Where They Go

Two Questions

• Why is blogging important for planners?

• How has blogging helped you as a planner?

Jon Steel - WPP Noah Brier - Nakedhttp://www.noahbrier.com/

John Keehler - GSDMhttp://www.randomculture.com

Mark Barden - eatbigfish

Russell Davies - Open Intelligence Agencyhttp://russelldavies.typepad.com/

Mark Earls - Herd Consultancyhttp://herd.typepad.com/

Faris Yakob - Nakedhttp://farisyakob.typepad.com/

Jason Oke - Leo Burnetthttp://www.lbtoronto.typepad.com/

Richard Huntington - Unitedhttp://www.adliterate.com/

Simon Law - WCRShttp://www.simon-law.com/

Mark Lewis - DDBhttp://planning-outside-in.blogspot.com

Gareth Kay - Modernistahttp://garethkay.typepad.com/

The Dirty Dozen

Three Types of Planner: BlogRelationships• “Passionates”

– Blogging is now a way of life

• “Accepters”– Added blogs to their reading list

• “Rejecters”– Not cool– Don’t have time for it

“The Passionates” Blogging is a way of life

“The Passionates”

• Blog religiously

• Understand the multiple benefits

• Makes them better planners

• See “sharing”, instead of “ego”

Three Benefits for “Passionates”

1. Consistent with the “craft” of planning

2. Community

3. Connected to the changing world

1. Consistent with the “Craft”

Good Planning Traits

“It helps you develop good planning habits: fecundity,precis, sharing, curiosity.”

— Russell Davies

“It's given me a chance to test out theories and to learn to write better — nothing like publicexposure to focus the mind!”

— Simon Law

“It gives me a place to think and talk.”

— Russell Davies

“I think the pressure to post forces you to get down your thinking that you used to forget orlose in a notebook…”

— Gareth Kay

“The biggest thing has actually probably been the search feature on my site. I have some700 entries and 4,000 bookmarks saved and being able to search across my brain over thelast three years has helped me considerably.”

— Noah Brier

An Idea Test Bed and Depository

“Because I have an outlet for my thoughts and ideas, I am constantlysearching for interesting insights and possible topics. This aligns quitenicely with the skills a planner needs—They need to constantly have theireyes open and be ready to receive inspiration from anything around them.”

— Noah Brier

“At its most mundane, blogging—contrary to popular opinion—helps you tobecome more interesting, because doing at least a weekly postencourages you to become less of an ivory tower/agency-bound planner...and look hard at the world (David Hockney does a good line about howlooking is a highly underrated skill).”

— Mark Earls

Helps You Stay Curious

Free Research

“Blogging is important for planners because it’s thebest free research tool ever. You get to experiencethe real poles of debate on an issue where theinteresting stuff always lies.”

— Gareth Kay

A Hatchery for New Thinking“New ideas, however ill-formed at first, spread with ferocious speed at the moment, making youaware of all sorts of thinking and giving you the ability to contribute to it. Transmedia Planningfrom Faris and Brand Enthusiasm from John being two clear and very recent examples.”

— Richard Huntingdon

“Given how understaffed most planning departments are, it’s very easy for the day to disappearin meetings, briefs, etc., leaving little time for thinking through or researching bigger issues orideas from different fields. Committing to writing a blog is my own commitment to make time tothink about wider (sometimes more academic) issues.”

— Mark Lewis

“We are all lazy and prone to falling back on old ideas. Only a constant stream of new info cansave us from ossifying. If you write a blog, you are always looking for new stories.”

— John Grant

“Other people have made me smarter! I’m probablygenerating more, and better, thinking than ever before.”

— Gareth Kay

2. Community

A Unifying Force“I have often joked that it is only planners that blog in advertising because account peoplehave nothing to say and creatives have better places to say it, but maybe it’s more thatblogging was built for us. Blogging has given us planners a way to show we are good andcreate influence.”

— Richard Huntingdon

“I think blogging now does for planners what conferences and training used to do, but inInternet time. We come together, share ideas, get feedback, meet each other, learn fromeach other. Perhaps, if anything, more than even the APG in some ways, blogging hasgiven planners a sense of collective identity.”

— Faris Yakob

“Blogging has created a planning community online that provides introductions and buildsclose ties within the discipline based primarily on the commodity we value most highly -how people think. Indeed, as a bunch of people who often shy away from traditionalnetworking and schmoozing, it has filled a very valuable need amongst planners.”

— Richard Huntingdon

A Support Group

“It provides a general sense of camaraderie where it’seasy to feel isolated as the only/one of a few planners inan agency.”

An Access Point“I can have conversations in the office with my peers, but blogging can engage youin conversations with an immense number of people. The opinions are diverse andnever-ending.”

— John Keehler

“By having access to brains outside planning, in other depts, different kinds ofagencies, in client organizations, in other industries. By getting people I would neverotherwise meet excited about something that interests me. By helping me find thosepeople in the first place.”

— Faris Yakob

“We can get closer to the thoughts of other planners and experts in other fields.What other way could there be to peer into the thoughts of people like HenryJenkins or Steve Johnson unless you flew out and spent time with them in person.”

— Mark Lewis

Become More Interesting

“With blogging I’ve met more interesting people in thepast year than I’ve met in the past ten.”

3. Connected to the Changing World

Understanding a Changing World“Consumers are adopting technologies at a much faster rate than agencies or ourclients. I'm not sure if we were ever leading the pack, but the distance between us isgrowing ever-further. I see it as my responsibility to close that gap…”

— John Keehler

“Blogging forces you to do two things... Firstly, to think about the digital world bybecoming involved in it. And, secondly, to reconsider everything that is easy to takefor granted. Overall, there's more information circulating and more discussion takingplace—that's a great thing for all of us.”

— Simon Law

Get the 2.0 World

“You only get Web 2.0 by living in it. It is one of a series of basicactivities (belonging to social networks is another) which allow youto understand how the current emerging culture works, intuitively.Many core concepts of new marketing flow from this: collaboration,community, advocacy, the folksy culture, gift economics, habitformation, marketing enthusiasm, the wisdom of crowds, lots ofsmall ideas, transmedia planning, brand utility, always in beta... Ifyou don't get this your strategies, your approaches to research andinnovation will be anachronistic. If you do get it you will know morestrategic angles: tricks and twists.”

— John Grant

Net Result: Galvanizing the Discipline

“Planning is better, smarter, more informed andmore vibrant than it’s been for ages and it’s the(global) conversation that’s happening via blogswhich is the main cause.”

“Accepters” Seeking daily inspiration from RussellDavies and Perez Hilton

Healthy Skepticism

Access to ideas–“getting “lost”

Dynamic, real-time information

A virtual planning department/cross-pollination

Sharing/Training

Wasting Time

Truth?

Groupthink

Stealing

“ Like cheating off someone’s paper in school…”

A New Research Tool“Reading all of my friends’ blogs tells me more about planning thanI could ever learn from school or the industry alone.”

“Blogs give us a peek into the world of the passionate members ofthe audience… without having to pay people to tell us what theythink… They are more honest than much of the researchwe do.”

“It can be a source of ideas and vocabulary from real individuals. Iused blog opinions on “alpha-males” and it was more colorful thanany formal research could be.”

Validation

“It provides a way for us to confirm our own thoughts.The wisdom of the crowd can be reassuring.”

“In some ways I think it might homogenize ourthinking…which could kill our profession.”

“Rejecters” There’s something not quite right about it…

“Rejecters”

• Not essential for the day job

• Adds too much noise, at a time when they are lookingfor filters

• Don’t get it

• See it as ego driven

• Not part of the “craft”– “Gonzo Planning” at its worst

“I think blogging is generally a waste of time. If anyoneworking for me spent as much time pontificating onlineas some do, I would probably fire them. It used to bethat planners would gather to engage in intellectualmasturbation only once a year, at the APG conference.Now they can do it every day, and it can't be good forproductivity. I say stop blogging and read a good novel.”

— Jon Steel

“I regard most of the ones I have seen as self-indulgent business development devices.”

“Most people who write blogs (or anything for thatmatter) shouldn't be writing. It’s ego masquerading ascontent and our industry has too much of thatalready, the world has too much of that already. I ammissing nothing by not reading blogs.”

— Mark Barden

“I would write about being forced to write a blog.My objective would be to ignore the order to writeone.”

Nine Ways to a Better Blog

1. Make more contributions.

• More content, consistently.– Stick and move. Stop thinking about it so hard and write

more.– Force yourself to say something on the blog frequently - a

one sentence comment, 5 minutes in-and-out…– Stop intimidating yourself with “the time it takes”.

2. Add more voices.

• Leverage the many POVs within your organization.– Take less pressure off yourself to deliver brilliance on every

post by inviting contributions from collegues.– Post vodcast interviews with people that interest you

(consumers, forward thinkers, entrepreneurs, authors).

3. More WWE, less Harvard.

• Blogs should NOT be academic.– Get left-of-center with your topics.– Keep it interesting by presenting your ideas in fresh ways.

4. Put your unique spin on it.

• It’s easy for us to just post the quick news bite.– Progress to more personal explorations of the news bite.– Note: Adding your POV doesn’t have to mean more time to

write, simply work to make the newslink your own.

5. Start a fire.

• If you’re afraid that what you may say will not be likedby readers—that is probably the signal to just say it.Loudly.– Provocation raises your Digg ranks and boosts your

comment responses.– Good conversation is not simply polite agreement and

groupthink.– But remember, folks, let’s not hurt any feelings. And make

certain not to take it personally.

6. Make it a treat to read.

• If you ain’t having fun, then quit. If your readers ain’thaving fun, then quit.– Use photos to arrest attentions. They just may speak more

to your point than additional text will anyway.– Great headlines can invite readers in and telegraph what will

be discussed.– Stop writing so damn seriously, dude, it’s just a blog.

7. Serve yourself, first.• Make your blog useful to yourself first, others will find their own

value for themselves.– Ask (and answer) questions that occur daily on a project you’re

working on.– Share posts with your teams - propagandize if you want, add fuel to

an internal debate.– Post a chart you’re working on and solicit input.– Build case studies for your later use.– Make your blog posts into ongoing addendums and footnotes to the

creative briefs.– Google Analytics, Statcounter, Feedburner, Technorati,

MyBlogLog, Blogpulse, EgoSurf, Walk2Web all provide you FREEcode to track your performance in the mirror (and see who’s lookingat you).

8. Hone your persona.

• Brand yourself, hone a distinct and recognizable styleand be consistent to your brand across theblogosphere.– Write to topic(s) you are strongest in.– Your posts build on your expertise and re-enforce your

online character. This persona is of value for readers.– Being yourself demands less effort to write insightful posts.

9. Jump.

• If you’re gonna do it, do it all the way. Otherwise, juststep off the ledge.– Yes, they just may steal from you (charts, analysis,

comments, POVs).– Yes, they just may not agree with you.– Give ‘em a free bite, and keep ‘em coming to you for more

expertise.– We’re not suggesting you post client secrets, nor post

classified activities.– Surely the extent of your value exceeds beyond some blog

posts.– It benefits you to elevate your thinking out of unseen decks

and into the spheres of your teams, your bosses, your peers.

Bonus: Training wheels• If you’re still afraid to fly (but feel compelled to try)

– Start small:• Microblogging (Tumblr, Meshly)• Scrapbooking (de.li.ci.ous, Flickr)• Lifestreaming (Facebook, Twittr)• Social Networking (Plannershere, Facebook, LinkedIn)

Where Next?

Where Next?1. Media Legitimization

– Advertising Age and the “Power 150”

2. Agencies Always Follow Clients– Greater transparency and Web 2.0 will impact clients and create

expectations for agencies to have blogs– Is it a planning blog or an agency blog?– Direct channel into client desktops, daily

3. The Blog as New Business Tool– Once a blog proves itself as a new business-winning tool,

management pressure will create a domino effect: all agencies willhave blogs, just like planners

Where Next?4. Blogs Will Meet Basecamp and Facebook

– Blogs will evolve to more collaborative networking centers;more sharing and building

5. It Will Become Easier– Micro blogs will make it easier for new entrants– More Twitter and Tumblr applications will turn some

“Accepters” into “Passionates”

6. Agencies invent web 2.0?– Measurement tools (TubeMogul)– Software development (Fallon staff invent Meshly.com)

But…

• Every planner who blogs will constantly need to beasking themselves the question…– Am I adding value or adding noise?

Over to You

Questionnaires?