A THESIS ONTO STUDY THE EMPLOYEE SATISFACTION IN NBCC IN

RELATION WITH THE EXISTING HR POLICIES AND

PRACTICES. BY

MAHUA DAS

08ATPA038

MBA-2010 Batch

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A THESIS ON

TO STUDY THE EMPLOYEE SATISFACTION IN NBCC IN

RELATION WITH THE EXISTING HR POLICIES AND PRACTICES.

BY MAHUA DAS

08ATPA038

MBA-2010 Batch

A REPORT SUBMITTED IN THE PARTIAL FULLFILLMENT OF THE REQUIREMENT OF

MBA PROGRAM (2010 BATCH).

I C F A I U N I V E R S I T Y T R I P U R A

TABLE OF CONTENT2

1. Cover page 1

2. Title page 2

3. Table of content 3

4. Acknowledgement 4

5. Summary 5

6. Objective 6

7. Introduction 7

8. Methodology 10

9. HR policy Of NBCC 11

10. Questionnaire 15

11. References 17

ACKNOWLEDGEMENT

I am Grateful to the Honourable Management Guide and I Express

my deepest gratitude to Mrs. Sanjogkta Das for his extremely

valuable guidance for completing the project/Management Thesis.

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My heartiest regard to Mr. M.K.Dey our coordinator and Mrs.

Mousomi Biswas our MBA coordinator for their valuable advice and

suggestions.

I am also very thankful to my Parents who encourage me and help

me a lot to make the project.

Last but not the least; I thank GOD for his blessing on me forever.

SUMMARY

NBCC was incorporated as a Public Limited Company in November, 1960, as a wholly

owned Government of India Enterprise under the aegis of the Ministry of Urban

Development. As it a government company the company are feeling hesitation to give the

information. But through the help of questionnaire I can able to collect or can analyse the

satisfaction level of the employee. So I prepared a set of questionnaire keep in my mind of

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my research objectives and after that I start my research work through survey and asking the

questions to the employees of the NBCC regarding their satisfaction of doing the job in the

organization. Only questionnaire is not enough to reach the depth of this thesis so, I have also

a personal interview with HR manager/ In charge of all HR policies. Through this interview I

also come to know that what are the HR policies of NBCC and what are employees’

satisfaction levels towards these policies. Group Medical Insurance Scheme, Group Insurance

Scheme, Interest subsidy on House Building Advance, Housing Subsidy, Company Leased

Accommodation, Transport Allowance to Physically Handicapped employees, Children

Education Allowance, Leave Travel Concession, Leave Encashment, Benevolent Fund etc

are some of the HR policies of NBCC. On the basis of these policies we have analyse the

satisfaction level of all the employees within the company or outside the company i.e. NBCC.

OBJECTIVE

1) To study the HR policies which is being implemented in

NBCC.

2) To study the impact of policies towards the employees

which is being implemented in NBCC.

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3) To study the employee satisfaction level of NBCC.

INTRODUCTIONTo become a successful company we have to satisfy our employee without these we cannot

reach our goal. Previous company shown little relationship between job satisfaction, job

attitudes, and performance for individuals, but little work has investigated these relationships

at the organizational level of analysis. This study investigated the relationship between

employee satisfaction, other job-related attitudes (commitment, adjustment, and

psychological stress), and organizational performance. Job satisfaction describes how content

an individual is with his or her job. The happier people are within their job, the more satisfied

they are said to be. Job satisfaction is not the same as motivation, although it is clearly linked.

Job design aims to enhance job satisfaction and performance; methods include job rotation,

job enlargement and job enrichment. Other influences on satisfaction include the

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management style and culture, employee involvement, empowerment and autonomous work

groups. Job satisfaction is a very important attribute which is frequently measured by

organizations. The most common way of measurement is the use of rating scales where

employees report their reactions to their jobs. More or less employee satisfaction is related to

job satisfaction.

We can also able to analyse what are barriers that we have to overcome by improving the

existing policies and also by adopting new and innovative policies in the organizations. So it

is an important and vital factor to analyse the employee satisfaction level of the company.

To measure the employee satisfaction there are many tools through which we can measure

the employee satisfaction. It is one of the important topics of Human Resource Management.

As we know that it will help the organization i.e. NBCC. So through these I can able to open

a good opportunity for my carriers or in life. Because the main task of HR is to manage the

human resource in a proper way and also full fill the needs and requirement of the employee.

And the topic of my management thesis is appropriate for these functional areas.

Mood and emotions while working are the raw materials which cumulate to form the

affective element of job satisfaction. Employee Satisfaction can be an important indicator of

how employees feel about their jobs and a predictor of work behaviours such as

organizational citizenship, absenteeism, and turnover. Further, employee satisfaction can

partially mediate the relationship of personality variables and deviant work behaviours. All

the HR policies should be effective and efficient for all the employees of any particular

organization.

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NBCC has obtained ISO 9001Certification for its Project Management and Consultancy

Divisions. The Corporate Mission inter alia enshrines building a high degree of customer

satisfaction and providing services conforming to ISO 9001: 2000 series. The Corporation

believes in achieving organisational excellence through Human Resource to fulfil the

organisational goal. The Corporation has introduced a well defined system for in order to

identify the training needs of all employees at various levels to upgrade their skills and

knowledge. The information regarding training needs is derived by conducting ' training

needs survey ' among the employees. Based on the training need analysis, in-house training

programmes and also programmes conducted by external agencies are organised periodically.

To expand and widen the behavioural attributes of employees at the Operative levels, training

programmes are organised in collaboration with various external training agencies. The

Corporation believes in achieving organisational excellence through Human Resource to

fulfil the organisational goal. The Corporation has introduced a well defined system for in

order to identify the training needs of all employees at various levels to upgrade their skills

and knowledge. The information regarding training needs is derived by conducting ' training

needs survey ' among the employees. Based on the training need analysis, in-house training

programmes and also programmes conducted by external agencies are organised periodically.

To expand and widen the behavioural attributes of employees at the Operative levels, training

programmes are organised in collaboration with various external training agencies.

Employee satisfaction has been defined as a pleasurable emotional state resulting from the

appraisal of one’s job; an affective reaction to one’s job; and an attitude towards one’s job.

Employee satisfaction is an attitude but points out that researchers should clearly distinguish

the objects of cognitive evaluation which are affect (emotion), beliefs and behaviours. This

definition suggests that we form attitudes towards our jobs by taking into account our

feelings, our beliefs, and our behaviours. It is important for organization to know about the

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employee satisfaction level. Organizations with high employee satisfaction benefit from

Reduced Staff Turnover, Reduced Staff Turnover, Increased Productivity, Lower Operating

Costs, Increased Customer Loyalty, Increased Staff Involvement, Higher Staff Morale etc.

METHODOLOGY

Nature of data: Both primary & secondary data.

Method of collection

Primary Data: Questionnaire and Personal Interview.

Secondary Data: Annual reports of the company, official documents and also

through Internet.

Sample size: 15 Employee

Concepts: On the basis of NBCC HR policies.

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Sources of data: Randomly selected employees within the company i.e.

branch of NBCC in Agartala.

Related Topic: Employee Satisfaction, Job Satisfaction and HR Policies.

HR POLICIES OF NATIONAL BUILDING CONSTRUCTION

CORPORATION LIMITED (NBCC)

The main vision of NBCC is to formulate strategic plan to improve productivity and

performance by developing employees’ capabilities and potential for sustaining competitive

growth. To enhance the knowledge of employees in their respective fields to enable them to

make better use of their expertise in achieving organisational goals. To augment the quality

of life of employees. Building quality culture for achieving organisational goal by developing

professional attitude and approach. So to full fill all their vision they build Employees

Development Centre, which is located on Meharuli Gurgaon Road near Ghitorni village.

Initially set up to enable the Management to restructure its workforce by training and re-

training members of the work force in the alternative technical trades and multi-skilling the

existing members of the workforce, the EDC in course of time has graduated itself to provide

training to external agencies also. The Centre has full time qualified and experienced

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instructors for most of the trades. Instructors for the other trades are drawn from the H.R Pool

of the Corporation as and when required. The Centre is fully equipped for practical training

and also arranges on the job training for the trainees at its projects in Delhi and outside.

Contentment and all around development of employees at all levels is of paramount

importance to the Corporation. Besides, multi-dimensional human resource development

initiatives on an ongoing basis, Corporation has over the years introduced employees welfare

measures in a graduated manner. Currently the list stands as under:

1. Group Medical Insurance Scheme            

In-service / retired employees of the Corporation are covered under a Group Medical

Insurance Policy and are eligible for indoor medical treatment both on cashless and

reimbursement basis in any of the Hospitals listed by the Insurance Company. Besides, a

corpus / flotter is also available to the extent of 25% of the insured amount in order to cover

the requirement of genuine cases.

2. Group Insurance Scheme

The in-service employees in the regular establishment of the Corporation are covered by a

Group Insurance Scheme on payment of subscription by the employees according to their

scale of pay.

3. Interest subsidy on House Building Advance

Regular employees of the Corporation are entitled to get interest subsidy on house building

advance obtained by them from approved lending agencies. The difference between the rate

of interest charged by the lending agencies and the rate of interest charged by the Central

Government on house building advance from its employees is reimbursable subject to a

maximum of 6%.

4. Housing Subsidy

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Employees of the Corporation on transfer from one place to another are entitled to housing

subsidy at the new place of posting in addition to HRA of the station at which the family is

left behind. The Corporation also facilitates the employees for hiring their own

accommodation at the new place of posting by allowing them interest free advance

recoverable in twelve monthly instalments.

5. Company Leased Accommodation

Employees at the level of General Manager and above are entitled to Company leased

accommodation.

6. Transport Allowance to Physically Handicapped employees

Transport Allowance is payable to physically handicapped employees it double the rate at

which it is payable to other employees of the Corporation.

7. Children Education Allowance:

Employees of the Corporation are entitled to Children Education Allowance subject to

fulfilment of certain conditions in respect of children studying up to 12th class. Employees

posted to North Eastern Region are allowed almost all the Special Benefits as applicable to

Central Government employees.

8. Leave Travel Concession:

Corporation has its own rules for granting Leave Travel Concession to its employees. Each

employee is entitled to avail home town LTC every two years. Against one of the Home

Town LTC, employee can avail All India LTC in a block of four years. Special concession to

travel by air by any airline has been given in case of travel from one place to another

provided the destination is linked by Rajdhani /Shatabadi Express trains. The expenditure is,

however, restricted to the train fare applicable in the case of Rajdhani / Shatabadi Express

trains.

9. Leave Encashment:

Employees of the Corporation are entitled to encashment of leave to the extent of 50% as on

1st July of every year subject to availability and proceeding on leave for the matching period.

10. Benevolent Fund:

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In the event of demise of an employee in harness, there is provision for extending financial

assistance to the kith and kin / legal heirs of the deceased employee from the Benevolent

Fund. For this purpose the Corporation contributes a sum of Rs.50,000/- per employee and

the balance is generated out of contribution from the employees of the Corporation.

11. Corporate Wear / Uniform /shoes:

Corporation provides corporate wear to all its regular employees except operative level staffs

who are being provided with summer / winter liveries as per their entitlement.

12. Interest free advance:

The eligible employees of the Corporation are entitled to Fan, Cycle, Festival, Scooter and

Car advance as per guidelines / rate of interest applicable to the Central Govt. employees.

13. Computer Advance:

The employees of the Corporation are entitled to an interest free advance to be recovered in

24 instalments.

14. Tea Allowance:

The regular employees of the Corporation are paid a tea allowance on monthly basis.

15. Refreshment charges for attending office beyond office hours /

holidays:

The refreshment charge is being paid to the employees in HO & ZO for working on

holidays / for sitting late after office hours.

NBCC are very much concern about the Employee retention, satisfaction and productivity. So they are using new, innovative and creative idea or HR policies that can improve the performance of all the employee of NBCC. These can be improved through sensitive monitoring of employee attitudes, implementing improvements based on survey results and providing feedback to employees about those improvements. EDC i.e. Employees Development Centre of NBCC also undertakes short term training for the unemployed youth sponsored by the National Federation of Labour Co-operatives and has been training persons in various trades. EDC is capable of designing programmes on its own and imparts training

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in its own premises and at the premises of the client organizations as per their specific needs. The design and delivery including duration of training is shaped in consultation with the client organization. Employees Development Centre offers full time courses in the following trades:

1. Carpentry

2. Masonry

3. Plumbing

4. Internal Wiring, repair of domestic appliances and motor winding.

5. Auto Electrician

6. Barb ending

7. Welding

8. Painting etc.

QUESTIONNAIREName:

Address:

Marital Status: Married Unmarried

Gender: Male Female

Group: A B C D

Phone No:

Q: Are you satisfied as an employee of NBCC?

a) Yes b) No

Q: Are you satisfied with the leave and vacation given by NBCC?

a) Yes b) No

Q: How long have you work with NBCC?

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a)1 – 3yrs b) 3 – 6yrs c) 6– 10yrs d) 10 – 15yrs e) More than 15 yrs

Q: Are you satisfied with medical insurance scheme which is provided by NBCC?

a) Yes b) No

Q: How is the training program in NBCC?

a) Good b) Bad

Q: Are you satisfied with the pay structure and other benefits of NBCC?

a) Yes b) No

Q: Your working environment is conducive for work smoothly?

a) Yes b) No

Q: Are you satisfied with the pay structure which is provided by NBCC?

a) Yes b) No

Q: What is your role at ONGC?

Q: Are there are any benefit would you like to add in benefit package?

Q: Are you satisfied with LTC and Children Education Allowance Provided by NBCC?

a) Yes b) No

Q: Any scheme/policy that is unsatisfactory according to you or it should be changed – please specify.

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Any suggestion for NBCC -:

Date: Signature

THANK YOU

REFERENCE

BOOKS

Falcons (1991), “Self Assessment & Job Satisfaction in Public & Private Public Organization” Vol – 16, Page no- 388.

Organization Behaviour, Personality and attitudes, Chapter VI, Page No-109, ICFAI University Press, March 2004.

JOURNAL

Training and its development, ICFAI University Press, February 2009, Vol. II, Page no – 27.

Job market, ICFAI University Press, January 2009, Page no – 11.

Organization Behaviour, Vol. III, ICFAI University press, Page no – 29, January 2009.

Knowledge Management, Vol. VII, January 2009, Page no – 7.

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WEBSITES

http://www.ultrafeedback.com/Home/Researchservices/OnlineSurveys/tabid/71/Default.aspx

http://en.wikipedia.org/wiki

http://www.nbcc.org.com

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