a seat at the table : working with first responders make sure you have a printout of the tool kit...
TRANSCRIPT
A Seat at the Table: Working with First Responders
Make sure you have a printout of the Tool Kit and the PowerPoint before the session begins!
Agenda Day 1
Needs of the general public
Needs of first responders
Roles of libraries
Business continuity
Day 2 Introduction to the Took Kit
Partnerships, collaboration and politics
The action plan
Homework
Learning Objectives Identify and understand different roles played by
governments and associated entities. Confidently and competently develop
relationships that will lead to a seat at the table. Understand the non-traditional critical roles a
library could play. Use the Tool Kit to create an action plan.
Disaster Information Specializationwww.mlanet.org/education/dis
Medical Library Association continuing education program funded by NLM
No cost to students
Courses for both librarians AND for disaster health workforce
All courses will be available online.
Five required courses (each 3 hours) for basic level; additional 12 contact hours for advanced level
All program courses and activities earn MLA continuing education credit and may also be used toward AHIP
-- Sarah Ann Long, ALA President, 1999-2000
(McCook, p. ix, forward)
“If we really want to have effective partnerships
and make a difference in our communities
we have to be part of the decision-making process
in those communities. “
Four Phases of a Disaster Prevention Planning & risk analysis Response Recovery
Pre-Internet: Prevention Libraries Local government State Federal
Pre-Internet: Planning & Risk analysis Libraries Local government State Federal
Pre-Internet: Response Libraries Local government State Federal
Pre-Internet: Recovery Libraries Local government State Federal
“Libraries are not essential services”
– FEMA, Cameron Parish, 2006
Post-Internet Prevention Planning & risk analysis Response Recovery
Exercise = Poll Once the needs for food, water and
shelter have been satisfied, what further needs do people have?
Categories of Needs Communications Social Services Access to Information Comfort and a sense of normalcy/recreation
Who are the first responders in a disaster?
List as many as you can, as quickly as you can.
(Answer via Chat)
Roles Libraries Play
Institutional supporter
Collection manager Information
disseminator Internal planner
Community supporter Government partner Educator & trainer Information
community builder
pp. 7-10 Tool Kit
“Libraries are vital information hubs, and in the aftermath of a disaster, libraries take on an even greater community role…”
-- Sen. Reed, 2011
Situational Assessment Personal and family Institutional capacity Core services Business continuity
End Day 1 -- Homework
Review and complete pages 10-14 in the Tool Kit. Be prepared to discuss your capabilities tomorrow.
Welcome Back!Day 2
Agenda Day 1
Needs of the general public
Needs of first responders
Roles of libraries
Business continuity
Day 2 Partnerships, collaboration and politics
Gaining Influence
The action plan
What is a Partnership?
(Answer via Chat)
What is Collaboration?
(Answer via Chat)
Exercise – Benefits and Pitfalls of PartnershipsPoll
Politics & Community
Concepts and definitions Community social capacity Characteristics of community leaders
“Administrators are not born with a ‘librarian appreciation gene’.”
-- McKnight, p. 2
Influence = perceived value to decision makers
-- McKnight, p. 43
Self-assessment
Complete page 15
in the Tool Kit(3 min.)
HOW do you build influence?
Honesty
Open-mindedness
Willingness to listen
Building Influence Know – Show – Tell Elevator speech “Client” not “customer”
Sample Elevator Speech
The Sample Public Library provides a huge return on investment for taxpayer dollars by providing resources, including free Internet access, programs and expertise to the 300,000 people of Sample. Our goal is to train our citizens for the workforce, provide needed services and resources to our citizens and to partner with public and private entities to maximize our potential and to reach a broader audience.
Develop your own ‘elevator speech’Take 5 minutes to develop an “elevator speech” for your library. Then, key it in to a chat box and send to All.
More on Influence 5 rules that build influence Image Language How to conduct yourself Image and dress Developing your own action plan
Putting It All Together: Homework On page 23 of the Tool Kit, you will find links and citations to
several case studies showing how organizations coped with a disaster. Pick one of the case studies and answer the 5 questions on the following slide.
Email your answer to:To: [email protected]
Subject: LastName_Local_homework (e.g. Brown_Local_Homework)
In response, you will receive an email with a link to the evaluation form
You must complete the evaluation form to obtain your certificate.
Case Study1. What services did the responders need?
2. What role(s) did the organization play?
3. List specific steps the successful people took prior to/during/after the disaster.
4. How might things have ended differently (i.e. How might things have gone wrong)?
5. What made the difference?
“If you are not at the table, you might be on the menu.”
-- Unknown
What questions do you have?