a project report on perception of customers about big bazaar
DESCRIPTION
ÂTRANSCRIPT
Perception of customers about Big Bazaar
Executive Summery
Background
Big Bazaar has entered in Belgaum market 9 month back i.e. 15th Sep 2007.
So it’s important for them to know what is market price of staples (rice, turdal, sugar,
and edible oil) comparing to Food Bazaar (Big Bazaar). By this, food bazaar can fix
competitive price to increase their sales. This project may help them to do so.
Management Problem Big Bazaar has entered in Belgaum market 9 month back i.e. 15th Sep 2007.
So it’s important for them to know what is market price of staples (rice, turdal, sugar,
and edible oil) comparing to Food Bazaar (Big Bazaar). By this, food bazaar can fix
competitive price to increase their sales. This project may help them to do so.
Research Problem To find out the reason why people purchase in Kirana stores and at what price
Kirana stores sell these products. By this, food bazaar can fix competitive price to
increase their sales. This project may help them to do so.
A) Objectives:
1) To know the competitiveness of Food Bazaar (Big Bazaar) in Belgaum city.
2) To find out why customers shop food items from kirana stores
3) To find out perception of customers about Big Bazaar (Food Bazaar)
B) Sub Objective’s
a) To fix most effective pricing strategy for Food Bazaar.
b) To increase sales of Food Bazaar. By this project company will come to now
what price they should fix and up to what extent company should give
offers and discount.
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Perception of customers about Big Bazaar
Methodology
Data Source: Primary Data
Secondary Data
Research Design or Data collection method : It is a Exploratory Research.
Research Instrument or Form
The study will be made through a well structured questionnaire and seeks the
opinions and Suggestions of the respondents towards Big Bazaar.
Select the sample:
Define the Population: surrounding 5km of Big Bazaar.
Sampling unit:
People of Belgaum city .
Small retail shop (kirana stores) near Big Bazaar in Belgaum city.
Specify sampling unit:
A) The sampling units will be the people of Belgaum city
B) Kirana stores.
Sampling Method:
The sample will be selected based on non probability sample.
Sampling Design
The research is mainly opted on customers and small retail shop survey. The sample
selected for survey is convenience sampling and judgment sampling. Sample size of 50
respondents and 20 retail shop in Belgaum city
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Sampling Plan
Sampling unit : A) CUSTOMERS OF KIRANA STORES .
B) SMALL RETAIL SHOP.
Sampling Method : Convenience Sampling and judgment sampling
Sampling Size : A) 50 Customers.
B) 20 retail shop.
Sample Area : surrounding 5km of Big Bazaar.
.
Major Findings
Graphs show that in 50 respondent 48% of customer visit kirana stores because
of convenience
Graphs shows that out of 50 respondent 42% customer visit Kirana stores
because of quality
Graph shows that out of 43 respondent 58% of customer agree that Big Bazaar
fix good price for product. & 42% of customer disagree it.
Graph show that out of 43 respondent 91% of customer agree that Big Bazaar
provides good service of product. & 9% of customer disagree it
Graph shows that out of 43 respondent 65% of customer agree that Big Bazaar
provides good offer of product. & 35 % of customer disagree it
Graph shows that out of 43 respondent 70% of customer agree that Big Bazaar
saves time for shopping. & 30 % of customer disagree it
There in is no difference in the price of sona mosuri rice,
There is small difference in the rate of turdal and sugar.
There is big difference in the rate of Gimini sunflower oil.
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Perception of customers about Big Bazaar
ConclusionThis study has basically helped to know the perception of customer towards Big bazaar
and what influence people to shop at kirana stores. .
The prices (non offer price) of food Bazaar (Big Bazaar) and kirana stores are almost
same, But Big bazaar are able to keep cheaper price compare to kirana stores by giving
discount and offers.
Some of the people believe that the prices in big bazaar is high compare to kirana
stores, But by this study I can say that big bazaar provide less price by giving discount
and offers..
I offer my best wishes for the same and hope that my work will be of some use for the
company.
Suggestions
At least once in month they have to study market price and then fix price for
their product according to it.
Because of busy schedule most of the people visit Big Bazaar at evening so
more offers should be kept at evening.
Big Bazaar should provide home delivery for huge purchase.
Some of the people believe that the prices in big bazaar is high, so Big Bazaar
should make some awareness through advertisement.
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Perception of customers about Big Bazaar
INTRODUCTION TO THE TOPIC
As now we are in the era of retail sector, many organizations entering into the retail
market. In India the Pantaloon company one of the greatest retailing company with its
retail shop called Big Bazaar. I did project on “Comparison between Big Bazaar (Food
Bazaar) and Kirana stores”, at Belgaum branch,
It means i am comparing the price of Food Bazaar i.e. Sugar, rice, edible oil, and
turdal with the same product of Kirana stores.
Need of the study: According to the survey done at food bazaar I understood that most of the
people are not satisfied with the price of the products at Food Bazaar this is because of
Big Bazaar is unable to know at what prices Kirana stores are selling their product. By
this study, company can know at what price local retail shops are selling and why
people are purchasing in small retail shop. After knowing the reason company can use
different pricing strategy to attract the people.
Benefits of the study to company
It will help company to know at what rate kirana stores are selling same product.
It will help the company to know factors which influence the customer to
purchase in particular store.
Benefit to Academics:
It will help me in understanding-
Why people usually prefer to purchase in particular store.
What is the price difference between Big Bazaar and Kirana store.
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ABOUT THE ORGANIZATION
The Global Retail Industry
The global Retail scenario: The US$ 9 trillion Retail industry is one of the world’s
largest industries and still growing. 47 of the Global Fortune 500 companies & 25 of
Asia’s Top 200 companies are retailers.
Even as the developing countries are making rapid strides in this industry, organized
Retail is currently dominated by the developed countries with the USA, EU & Japan
constituting 80% of world.
Retail is a significant contributor to the overall economic activity the world over: the
total Retail share in the World GDP is 27% while in the USA it accounts for 22% of the
GDP. The share of organized Retail in the developing markets ranges between 20% to
55%.
Traditionally, local players tend to dominate in their home markets. Wal-Mart, the
world’s leading retailer, has about 8% of the US$ 2,350 billion market in the USA.
Similarly, Tesco has a market share of about 13% in the US$ 406 billion UK market.
The main value propositions that most large retailers use a are a combination of low
price, ‘all-under-one-roof’ convenience and ‘neighborhood’ availability.India has
emerged as the most attractive retail market three years in a row. The Indian Retail
industry is a US$ 270 billion industry and is growing at over 13% per annum. Only
about 4.6%(US$12.42 billion) of the industry is organised. If this share increases to
10% by 2011, the size of organised retailing could touch US$ 55 billion – a CAGR of
over 35%.At the centre of India’s booming economy are the top six cities of Mumbai,
Delhi, Chennai, Kolkata, Bangalore and Hyderabad representing 6% of the population
yet contributing 14% of the GDP. Also notable is the fact that 85% of India’s urban
Retail market is concentrated in the country’s eight large cities.
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THE INDIAN RETAIL INDUSTRY: AN OVERVIEW
The first decade of modern retail in India has been characterized by a shift from
traditional kirana shops to new formats including department stores, specialty stores
hypermarkets, and supermarkets and across a range of categories. Modern retail formats
have mushroomed in metros and mini-metros. In the last few years, modern retail has
also established its presence in the small cities, exposing residents to shopping options
like never before.
Retail is India’s largest industry accounting for over 10 per cent of the country’s GDP
and eight per cent of the employment. The industry in India has emerged as one of the
most dynamic and fast placed ones with several players entering the market. The Indian
retail market is expected to grow from US$ 300+ billion to US$ 400+ billion at the rate
of approximately 7-8% per year by 2010. Driven by changing lifestyle’s, strong income
growth, western influence and favorable change in demographic patterns, Indian retail
is expanding at a rapid pace.
Retail market essentially comprises:
Shopping centers: there is an increase in the number of shopping centers in both
tier-I and tier-II cities. India can expect to have 600 new shopping malls by 2010.
Food retail
Kid’s retail
Agriculture and Floriculture
Electronics goods market.
Retailing is a distinct, diverse and dynamic sector .It is an activity of enormous
economic significance to most developed nations. It generates revenue and wealth for
nation, encourages investments and brings technological advancements. Stated that” it
brings employment and creates wealth of the economy”. “It is a vibrant part of our
changing society and a major source of employment” Retailing performs activities at
larger level so it requires massive manpower to handle and manage its operations.
Retailing also helps society in general by providing goods and services in reasonable
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price and increasing their standards of living. “Retailing activity can be viewed as a
significant contributor to the economy in general”.
Retailing is the set of activities that markets products or services to final consumers for
their own personal or household use. It does this by organizing their availability on a
relatively large scale and supplying them to consumers on a relatively small scale.”
Retailing makes products and services available in large quantities. Retailers produce or
order the products/services in bulk so they can take advantage of economy of scale and
thus they can formulate competitive pricing strategies. Products and services are
generally sold through the store or on the internet.
Some of these stores are branded stores(exclusive showrooms either owned or
franchised out by a manufacturer) , specialty stores(greater choice to consumer,
comparison between brands is possible) , department stores/supermarkets (one stop
shop catering to varied consumer needs) , hyper-mart (low prices , vast choice available
including services such as cafeterias.) , shopping malls (variety of shops available to
each other ).
RETAIL REVOLUTION IN INDIA: AN OVERVIEW
Retail in India is on a cusp of transformation. Organized retailing as a professional
service-oriented set-up, is a recent phenomenon in India but is growing at a tremendous
pace with a potential of creating over 2 million new (direct) jobs within the next six
years, assuming an 8 to 10 per cent share of organized retailing in the total retail
business.
The fast changing retail environment demands that professionals learn new skills,
improve their efficiency, learn to compete and think out of the box. As retailers work
directly with customers and there is need for good managerial talent to interpret and
satisfy the needs and desires of customers. All this requires an education that is
intensive, comprehensive and closely linked to the retail business world. The need is to
have a program which has all the inherent features of a business management program
and includes experiential learning throughout the program.
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India's imminent urbanization process has implications for demand for housing, urban
infrastructure, location of retail, and demand for consumer durables.
The on-stream infrastructure development will drive growth in the transportation sector,
spur demand for vehicles, increase real estate values along the “Golden Quadrilateral”
corridor, and potentially boost construction of suburban homes as people escape
congested cities. Plus, it will open up thousands of villages en route to a global audience
and effectively integrate them with the growing Indian economy.
• Growth of the Retail market, to a great extent, is the dependent on the size of the
country's consuming class and the rate of growth of GDP, especially disposable
incomes.
• India is the world's second most populous country and its GDP growth is likely to
surpass that of China by 2015.
It is estimated that India's GDP will surpass that of the US before 2050, to make
it the world's second largest economy. Reflecting on the robust growth in India's GDP,
consumer expenditure (in current prices) grew at a relatively high pace of nearly 10
percent per annum over the past two years.
• India's advantage lies in the fact that it has the largest young population in the world –
over 890 million Indians are below 45 years of age. The median age for India is 25
years as compared to 28 years for Brazil, 33 years for China and 38 years for Russia.
There are more English speaking people in India than on the European continent.
• The retailing industry in India, estimated at USD 270 Billion in 2006, is expected to
double to USD 440 Billion by 2010. Of the total retail market, food and grocery retail is
by far the single largest block estimated to be worth a whopping Rs.642, 200crore, but
more than 99 percent of this market is dominated by the neighborhood mom & pop
stores. In terms of formats, the energy in terms of new investments is expected to be
driven towards the supermarkets and hypermarket segments.
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All new players – Reliance Industries, Bharti Retail/ Wal-Mart, AV Birla Group – have
shown interest towards developing these two formats, along with wholesale, cash &
carry outlets, while India's largest retailer – Retail India Ltd. – has a continuous store
rollout schedule for its Big Bazaar hypermarkets and Food Bazaar supermarkets.
HISTORY OF RETAILING:
• Supermarkets – established in US during 1930s.
• 1940s & 50s – major food marketing channel.
• 1950s – spread through Europe.
• 1960s – appeared in Middle East, Asia & Latin America
The Era of rural retail industry could be categorized into two formats: weekly markets
and village fairs. Primarily weekly formats catered to the daily necessities of villagers.
Village fairs were larger in size with a wide variety of goods sold from food, clothing,
cosmetics and small consumer durables. The traditional era saw the emergence of the
neighborhood Kirana store to cater to convenience of the Indian consumers. The era of
government support saw indigenous franchise model of store chains run by Khadi &
Village Industries Commission. The KVIC has a countrywide chain of 7000 plus stores
in India. This period also witnessed the emergence of shopping centers with car parking
facility. The Modern era has a host of small and large formats with exclusive outlets
showcasing a complete range of products. The department stores and shopping malls
targeting to provide a complete destination experience for all segments of the society.
The hyper and super markets are consistently trying to provide the customer with the 3
Vs. (Value,Variety,Volume) Over the last three years, this sector has witnessed an
exorbitant growth due to the establishment of numerous international quality formats to
suit the Indian purchase behavior, the improvement in retail processes, the development
of retail specific properties and the emergence of both, domestic and international
organizations.
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Classification of Retail industry.
Hypermarkets: They are typically large, starting from 40,000sq. ft plus are usually
located outside the city limits. This format comprises of a multiple division layout, and
usually has an industrial- look interior. Hypermarkets generally provide daily
necessities and grocery like items. Pricing is competitive and they also offer volume
discounts.
MBOs: Multi Brand outlets, also known as Category Killers, offer several brands
across a single product category. These usually do well in busy market places and
Metros.
Super Markets: Large self-service outlets, catering to varied shopper needs is termed
as Super markets. These are located in or near residential high streets. These stores
today contribute to 30% of all food & grocery organized retail sales. Super Markets can
further be classified in to mini supermarkets typically 1,000 sq ft to 2,000 sq ft and large
supermarkets ranging from a size of 3,500 sq ft to 5,000 sq ft. having a strong focus on
food & grocery and personal sales.
Discount Stores: As the name suggests, discount stores or factory outlets, offer
discounts on the MRP through selling in bulk reaching economies of scale or excess
stock left over at the season. The product category cans rane from a range of pericable
non-perciable goods.
Convenience Stores: These are relatively small stores 400-2,000 sq. feet located near
residential areas. They stock a limited range of high-turnover convenience products and
are usually open for extended periods during the day, seven days a week. Prices are
slightly higher due to the convenience premium.
Departmental Store: Large stores ranging from 20000-50000 sq. ft, catering to a
variety of consumer needs. And further it is classified into localized departments such
as clothing, toys, home, groceries, etc.
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Exclusive Store: Ranging from a size of 500 sq ft to 5,000 sq ft. & above, this format is
owned/ managed by the Company or through its franchise. These can offer single brand
as well as multiple bands. .
Specialty Store: These formats focus on a specific product category, Medium sized
layout in strategic location. Specialty stores provide a large variety base for the
consumers to choose from.
BENEFITS OF FDI IN RETAIL SECTOR
Higher competition would lead to higher quality in products and services.
Better lifestyle as better products would be introduced.
Exports would increase due to greater sourcing of major players.
Investment in whole supply chain would increase.
Technology would be upgraded in terms of logistics, production, and
distribution channels.
The markets of the sector would flourish and develop.
Employment would increase and skills & manpower will develop.
A strong retailing sector would promote tourism.
Economies of scale would help lower consumer prices and increase the
purchasing power of the consumer.
In the long term it will be beneficial in the up-gradation of agriculture and small
scale & medium scale industries.
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SOME OF THE PLAYERS PRESENT IN THE INDUSTRY:
Archies, Bata India Ltd, Big Bazaar, Crossword, Ebony Retail Holdings Ltd., Fabmall,
Food Bazaar, Globus Stores Pvt. Ltd., Health and Glow, Liberty Shoes Ltd., MTR
Foods Ltd., Music World Entertainment Ltd., Pantaloon Retail India Ltd., Shoppers
Stop, Style SPA Furniture Ltd, Subhiksha, Titan Industries, Lifestyle, etc.
PLANS OF KEY PLAYERS IN INDIA:
• Pantaloon Retail: Expansion into all possible formats of retail across categories and
segments. Approximately 30 million sq.ft by FY10 Turnover expected to touch
Rs.30,000 crore ($6.67 billion) by FY10-11.
• Reliance Retail: About Rs.30, 000 crore ($6.67 billion) investment to set up multiple
retail formats with expected sales of Rs.90, 000 crore ($20 billion)-plus by 2009-10.
• RPG: Planning IPO, 450-plus MusicWorld stores and 50-plus Spencer's Hypers
covering 4 million sq.ft area by 2010.
• Lifestyle: Rs.450 crore ($90 million) investment in next five years to expand on Max
Hypermarkets and value retail stores, Home and Lifestyle Centres.
• K Raheja Corp.: Operates Shoppers' Stop, Crossword, Inorbit Mall, Home Stop and
Hypercity. To open 55 hypermarkets across India by 2015.
• Subhiksha: 750 stores and Rs.650 crore ($145 million)-plus estimated sales by March
2007.
• Piramyd Retail: 1.75 million sq.ft of retail space and 150 stores in next five years.
• Trent Ltd.: To open 27 more stores across its retail formats, adding one million sq.ft
of space in the next 12 DLF malls.
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• Trinethra: Recently acquired by the AV Birla Group, Trinethra (with two formats –
Trinethra and Fabmall) plans 220 stores with a projected turnover of over Rs.300 crore
($667 million) this fiscal.
• Vishal Group: Plans include an IPO and investment close to Rs.1,250 crore ($278
million) by 2010, targetting 220 outlets, taking its cumulative retail space to five million
sq.ft and sales turnover to Rs.5,000 crore ($1 billion).
• Bharti Retail: With back-end tie- up with Wal-Mart, Bharti is pumping in Rs.31,500
crore (US$ 7 billion) in creating a nationwide retail network, including 100 hypermalls
and several hundred small supermarkets
FUTURE GROUP
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Pantaloon Retail is the flagship enterprise of the Future Group, which is positioned to
cater to the entire Indian consumption space. The Future Group operates through six
verticals: Future Retail (encompassing all retail businesses), Future Capital (financial
products and services), Future Brands (management of all brands owned or managed by
group companies), Future Space (management of retail real estate), Future Logistics
(management of supply chain and distribution) and Future Media (development and
management of retail media).
Future Capital Holdings, the group's financial arm, focuses on asset management and
consumer finance. It manages two real estate investment funds (Horizon and Kshitij)
and consumer-related private equity fund, In division. It also plans to get into insurance,
consumer credit and other consumer-related financial products and services in the near
future.
PANTALOON
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Pantaloon is not just an organization – it is an institution, a center of learning &
development. They believe that knowledge is the only weapon at our disposal and our
quest for it is focused, systematic and unwavering.
At Pantaloon, they take pride in challenging conventions and thinking out of the box, in
traveling on the road less traveled. Our corporate doctrine ‘Rewrite Rules, Retain
Values’ is derived from this spirit.
Over the years, the company has accelerated growth through its ability to lead change.
A number of its pioneering concepts have now emerged as industry standards. For
instance, the company integrated backwards into garment manufacturing even as it
expanded its retail presence at the front end, well before any other Indian retail
company attempted this. It was the first to introduce the concept of the retail
departmental store for the entire family through Pantaloons in 1987. The company was
the first to launch a hypermarket in India with Big Bazaar, a large discount store that it
commissioned in Kolkata in October 2001. And the company introduced the country to
the Food Bazaar, a unique 'bazaar' within a hypermarket, which was launched in July
2002 in Mumbai. Embracing our leadership value, the company launched all in July
2005 in Mumbai, making us the first retailer in India to open a fashion store for plus
size men and women.
Today they are the fastest growing retail company in India. The number of stores is
going to increase many folds year on year along with the new formats coming up.
The way they work is distinctly "Pantaloon". Their courage to dream and to turn dreams
into reality that change people’s lives, is their biggest advantage. Pantaloon is an
invitation to join a place where there are no boundaries to what you can achieve. It
means never having to stop asking questions; it means never having to stop raising the
bar. It is an opportunity to take risks, and it is this passion that makes their dreams a
reality.
Pantaloon Retail (India) Limited, is India's leading retail company with presence across
multiple lines of businesses. The company owns and manages multiple retail formats
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that cater to a wide cross-section of the Indian society and is able to capture almost the
entire consumption basket of the Indian consumer. Headquartered in Mumbai
(Bombay), the company operates through 7 million square feet of retail space, has over
1000 stores across 50 cities in India and employs over 25,000 people.
Pantaloon Retail forayed into modern retail in 1987 with the launching of fashion
retail chain, Pantaloons in Kolkata. In 2001, it launched Big Bazaar, a hypermarket
chain that combines the look and feel of Indian bazaars, with aspects of modern retail,
like choice, convenience and hygiene. This was followed by Food Bazaar, food and
grocery chain and launch Central, a first of its kind seamless mall located in the heart
of major Indian cities. Some of it's other formats include, Collection i (home
improvement products), E-Zone (consumer electronics), Depot (books, music, gifts
and stationary), all (fashion apparel for plus-size individuals), Shoe Factory
(footwear) and Blue Sky (fashion accessories). It has recently launched its e-tailing
venture, futurebazaar.com.
The group's subsidiary companies include, Home Solutions Retail India Ltd,
Pantaloon Industries Ltd, Galaxy Entertainment and Indus League Clothing. The
group also has joint venture companies with a number of partners including French
retailer Etam group, Lee Cooper, Manipal Healthcare, Talwalkar's, Gini & Jony and
Liberty Shoes.
HISTORY OF COMPANY
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Mr. Kishore Biyani the Chief Executing Officer and Managing Director of
Future Group started the biggest discount store called Big Bazaar. He got this
idea from Saravana stores of Chennai. He launched 3 Big Bazaar’s in 22 days
In 1987 Manz wear Pvt was incorporated. Then the company’s name was
changed to Pantaloon Fashion and subsequently to Pantaloon Retail
He opened his first franchise store in Goa in the year 1991.
He then opened Pantaloon Shoppe’s in Cochin, Colabo, Mumbai and
Ahmedabad. Pantaloon was a one Shoppe destination for all apparel products.
By the end of the year 1991 there were 22 of them across the country.
By early 2000 the work of Big Bazaar the biggest discount store had started.
The first Big Bazaar ‘Is se sasta aur acha kahi nahin’ – India’s hypermarket
chain came up in Kolkatta in the year 2001.
In the year 2002 Food Bazaar the supermarket chain was launched at various
places
BUSINESS DESCRIPTION
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Pantaloon Retail (India)Ltd. The Company's principal activity is to operate retails
chain stores in names of Big Bazaar, Food Bazaar, Central and Pantaloons. The Big
Bazaar is the discount store, which offers a wide range of products under one roof.
The products include apparels, General Merchandise non-apparels such as utensils,
sports goods and footwear. The Company also has its presence into gold retailing by
launching Gold Bazaar. The Company's Food Bazaar provides a range of food and
grocery products ranging from fresh fruits and vegetables, staples, FMCG products
and ready-to-cook products. The Central offers a chain of stores including books and
music stores, global brands in fashion, sports and lifestyle accessories, grocery store
and restaurants. The Pantaloon retail stores focus largely apparels and accessories.
GROUP VISION
Future Group shall deliver Everything, Everywhere, Every time for Every Indian
Consumer in the most profitable manner.
GROUP MISSION We share the vision and belief that our customers and stakeholders shall be
served only by creating and executing future scenarios in the consumption space
leading to economic development.
We will be the trendsetters in evolving delivery formats, creating retail reality,
making consumption affordable for all customer segments – for classes and for
masses.
We shall infuse Indian brands with confidence and renewed ambition.
We shall be efficient, cost- conscious and committed to quality in whatever we do.
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We shall ensure that our positive attitude, sincerity, humility and united
determination shall be the driving force to make us successful.
CORE VALUES
Indian ness: confidence in ourselves.
Leadership: to be a leader, both in thought and business.
Respect & Humility: to respect every individual and be humble in our conduct.
Introspection: leading to purposeful thinking.
Openness: to be open and receptive to new ideas, knowledge and information.
Valuing and Nurturing Relationships: to build long term relationships.
Simplicity & Positively: Simplicity and positively in our thought, business and
action.
BIG BAZAAR
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Perception of customers about Big Bazaar
“Isse sasta aur accha kahin nahi”
Big Bazaar is a chain of department stores in India, currently with 92 stores. It is owned
by the Pantaloon Retail India Ltd, Future Group.
The idea was pioneered by entrepreneur Kishore Biyani, the CEO of Future Group.
Currently Big Bazaar stores are located only in India. It is the biggest and the fastest
growing chain of department store and aims to have 150 by June 2009, and 350 stores
by the end of year 2010.
Shop till you drop! Big Bazaar has democratized shopping in India and is so much more
than a hypermarket. Here, you will find over 170,000 products under one roof that cater
to every need of a family, making Big Bazaar India’s favorite shopping destination.
At Big Bazaar, you will get the best products at the best prices -- this is our guarantee.
From apparel to general merchandise like plastics, home furnishings, utensils, crockery,
cutlery, sports goods, car accessories, books and music, computer accessories and
many, many more. Big Bazaar is the destination where you get products available at
prices lower than the MRP, setting a new level of standard in price, convenience and
quality.
If you are a fashion conscious buyer who wants great clothes at great prices, Big Bazaar
is the place to be. Leveraging on the company’s inherent strength of fashion, Big Bazaar
has created a strong value-for-money proposition for its customers. This highlights the
uniqueness of Big Bazaar as compared to traditional hypermarkets, which principally
revolve around food, groceries and general merchandise.
Boasting of an impressive array of private labels, Big Bazaar is continually striving to
provide customers with a ‘complete’ look. So be it men’s wear, women’s wear, kids
wear, sportswear or party wear, Big Bazaar fashions has it all!
Big Bazaar has clearly emerged as the favorite shopping destination for millions of its
consumers, across the country, it’s success is a true testament to the emotional bonding
it has established with the Indian consumer, on account of its value offerings,
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Perception of customers about Big Bazaar
aspirational appeal and service levels.. An interesting development has been the
increase in the categories and micro merchandising at Big Bazaar. New categories like
consumer electronics, furniture, communication, food and beverage, pharmacies, beauty
retail, salons, books, stationery and music are being added and Big Bazaar is getting
bigger in space. A Big Bazaar store measuring more than 150,000 square feet opened in
Bangalore in October 2006. This takes Big Bazaar to the next level.
Big Bazaar store at Belgaum was started on 14th September 2007.
26th January, 2006... India’s Sabse Sasta DinThe acceptance and loyalty that Big Bazaar has garnered over the years, was
well evident on 26th January 2006.
On the day India celebrates its Republic Day, the company honoured the consumer by
calling it the ‘Maha Savings Day’. Shoppers at all Big Bazaar and Food Bazaar outlets
across the country were offered products at prices never heard before in the history of
shopping.
The offers were spread across categories from electronics to utensils, from
apparel to furniture and food. This event received tremendous response from the regular
and an entirely new set of shoppers, which resulted in nearly 2 million people visiting
the stores on that day. And most stores were able to post record sales for a single day.
Big Bazaar Fashion-Private Label Brands
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Perception of customers about Big Bazaar
Big Bazaar has gradually introduced private labels in fashion over the last few years.
Every year, new private labels are introduced to increase their share over other brands.
Some of the private labels launched include:
Ctee
A brand of T-shirts with smart lines and remarks, it is targetted at the young and young-
at-heart. It comes in 3 lines-pink for women; green for pre-teens and blue for men.
Knighthood
It is the men’s formalwear brand with a wide range that includes formal shirts, trousers,
suits, blazers and basic men’s accessories like ties and handkerchiefs.
DJ&C
India`s cool answer to international labels is positioned for the 20-35 year age group. It
targets both men and ladies and the range includes designer denims, casuals, street-wear
and campus-wear.
DJ&C Sports
This is a unisex sportswear range for the age group of 20-40 years.
Shatranj
The men’s ethnic wear range consists of kurtas, kurta pyjama sets and heavy sherwani
sets.
Shyla
True to its tagline `what women want’, Shyla offers a complete range of formal/semi-
casual line of ladies tops, trousers, skirts, etc.
Srishti
The complete ethnic wear range offering a range of traditional designs for ladies,
encompasses both salwar kameez sets and mix-n-match/fusion wear.
Pink n Blue
The kids’ brand range created to celebrate the spirit of childhood, has the blue range for
boys and pink for girls. There is an infant line available as well. Pink n Blue covers the
entire apparel needs of kids right across t-shirts, shirts, jeans, trousers, shorts, dresses
and ethnic-wear/occasion-wear.
FOOD BAZAAR
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Perception of customers about Big Bazaar
Ab Ghar Chalaana Kitna Aasaan
Food Bazaar invites you for a shopping experience, unique by its ambience. At Food
Bazaar you will find a hitherto unseen blend of a typical Indian Bazaar and
International supermarket atmosphere.
Across India, food habits vary according to community, customs and geography. Food
Bazaar, through its multiple outlets addresses this. At the same time it offers best
quality products at wholesale prices to a wide cross section of the Indian population.
Food Bazaar effectively blends the look, touch and feel of the Indian bazaar with the
choice, convenience and hygiene that modern retail provides.
The food and grocery division of the company was launched in 2002-03. Most
stores are located within Big Bazaar, Central and Pantaloons and act as strong footfall
generators. There are separate stand-alone Food Bazaars as well.
Flagged off in April’02, Food Bazaar is a chain of large supermarkets with a
difference, where the best of Western and Indian values have been put together to
ensure your satisfaction and comfort while shopping
Food Bazaar offers a variety of daily consumption items, which include staples,
soaps and detergents, oils, cereals and biscuits. On the product category side, the primary
segregation is done on the basis of staples, fresh produce, branded foods and home and
personal care products.
. The western values of convenience, cleanliness and hygiene are offered through pre
packed commodities and the Indian values of "See-Touch-Feel" are offered through the
“bazaar-like” atmosphere created by displaying staples out in the open, all at very
economical and affordable prices without any compromise on quality.
The best of everything offered with a seal of freshness and purity will definitely make
your final buying decision a lot easier.
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Perception of customers about Big Bazaar
Affiliated companies1. Home Solutions Retail (India) Limited
Home Solutions Retail (India) Limited (HSRIL) offers complete retailing
solutions for all products and services related to home building and home
improvement. The key product categories are Consumer Durable & Electronics
(CDE), Furniture, Home furnishing & decor, Home improvement and Home
services. HSRIL operates retail format Collection-i, Furniture Bazaar, Electronics
Bazaar, Home Town and e-zone.
2. Future Brands Limited
Future Brands Limited (FBL) has been incorporated on November, 2006 and is
involved in the business of creating, developing, managing, acquiring and dealing
in consumer-related brands and IPRs (Intellectual Property Rights).
3. Future Media (India) Limited
Future Media (India) Limited (FMIL) was incorporated as the Group’s media
venture, aimed at creation of media properties in the ambience of consumption and
thus offers active engagement to brands and consumers. FMIL offers relevant
engagement through its media properties like Visual Spaces, Print, Radio,
Television and Activation.
4. Future Logistic Solutions Limited
Future Logistic Solutions Limited (FLSL) has been incorporated as a separate
entity and is involved in the business of providing logistics, transportation and
warehousing services for all group companies and third-parties.
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Perception of customers about Big Bazaar
5. Convergem Communication (India) Limited
Convergem Communication (India) Limited (CCIL) (formerly known as
Convergem Retail (India) Limited) was incorporated to set up a chain of retail
outlets for dealing in areas of communication, data & voice storage and other
related products. The company operates m Bazaar, m Port and GenM, among other
retail formats.
6. Pantaloon Food Product (India) Limited
Pantaloon Food Product (India) Limited (PFPIL) was incorporated with the
object of sourcing and backward integration of food business of the Company.
PFPIL has sourcing and distribution bases at all key cities across the country.
7. Future Knowledge Services Limited
Future Knowledge Services Limited (FKSL) was incorporated on January,
2007 and is engaged in the business of business process outsourcing and
knowledge process outsourcing.
8. Future Capital Holdings Limited
Future Capital Holdings Limited (FCH) was formed to manage the financial
services business of Pantaloon Retail (India) Limited and other group entities. FCH
is one of the fastest growing financial services company in India, with presence in
Asset Advisory, Retail Financial Services and Proprietary Research. The company
operates a consumer finance retail format, Future Money and manages assets worth
over US$ 1 Billion through Indivision, Kshitij, Horizon and Future Hospitality
Funds. FCH subsidiary companies include Kshitij Investment Advisory Company
Ltd., Ambit Investment Advisory Company Ltd., and Indivision Investment
Advisors Ltd.
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Perception of customers about Big Bazaar
9. Future Generali India Insurance Company Limited
Future Generali India Insurance Company Limited (FGIICL) was
incorporated on October 30, 2006 to undertake and carry on the business of general
insurance. The approval for carrying on General Insurance Business has been
received from the Insurance Regulatory and Development Authority of India
(IRDA) on September 4, 2007.
10. Future Generali India Life Insurance Company Limited
Future Generali India Life Insurance Company Limited (FGILICL) was
incorporated on October 30, 2006 to establish and conduct the business of life
insurance in India, which comprises of whole life insurance, endowment insurance,
double benefit and multiple benefits insurance etc. The approval for carrying on
Life Insurance Business has been received from the IRDA in September, 2007.
11. Futurebazaar India Limited
Futurebazaar India Limited (FBIL) is set up as the e-Retailing arm of the
Future Group for providing on-line shopping experience. Futurebazaar.com was
launched on January 2, 2007, and has emerged as one of the most popular online
shopping portals in India. It was awarded with the “Best Indian Website” award, in
the shopping category, by the PC World Indian Website Awards.
12. Weavette Texstyles Limited
Weavette Texstyles Limited was incorporated on December 8, 1994 and is
involved in the business of designing, manufacturing, buying and selling,
importing, exporting, spinning etc of various types of textile fabrics.
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Perception of customers about Big Bazaar
13. Staples Future Office Products Private Limited
Staples Future Office Products Private Limited (SFOPPL) was incorporated
on January, 2007 and is involved in the business of dealing in all kinds of office
supplies, office equipments and products. SFOPPL is a joint venture between the
Company and Staples Asia Investment Limited (a subsidiary of Staples Inc USA).
The company’s first retail outlet opened in Bangalore in December, 2007.
14. Alpha Future Airport Retail Private Limited
Alpha Future Airport Retail Private Limited (AFARPL) was incorporated on
November 17, 2006 and is involved in the business of retailing of all consumable
products, foods and beverages at airport terminals world-wide. AFARPL is a 50:50
joint venture company between Alpha Airport Retail Holdings Private Limited and
the Company.
15. Pan India Food Solutions Private Limited
Pan India Food Solutions Private Limited (PIFSPL) was incorporated on May
1, 2006 and is involved in the business of restaurants and Food Courts. PIFSPL is a
50:50 joint venture between the Company and Blue Foods Private Limited. The
company operates popular restaurants and food courts Cream Centre, Bombay
Blues, Copper Chimney, Spaghetti Kitchen, Noodle Bar, Gelato and The Spoon.
16. Talwalkars Pantaloon Fitness Private Limited
Talwalkars Pantaloon Fitness Private Limited (TPFPL) was incorporated on
December 19, 2006 and is involved in the business of setting up gymnasiums and
dealing in fitness equipments and other health products. TPFPL is a 50:50 joint
venture between the Company and Talwalkars Better Value Fitness Private
Limited. The company opened its first gym at Orchid City Centre Mall in Mumbai.
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Perception of customers about Big Bazaar
AWARDS AND RECOGNITION
The Reid & Taylor Awards For Retail Excellence 2008
Retail Leadership Award: Kishore Biyani
Retail Best Employer of the Year: Future Group
Retailer of The Year: Home Products and Office Improvements: HomeTown
The Reid & Taylor Awards for Retail Excellence are an important feature of the Asia
Retail Congress - Asia’s single most important global platform to promote world-class
retail practices - and are aimed at honouring the best, in Asian Retail scenario. India
played host to Asia Retail Congress 2008.
2007 Images Retail Awards
Most Admired Retail Face of the Year: Kishore Biyani
Most admired retailer of the year: Large format, multi product store: Big Bazaar
Most admired retailer of the year: Food and Grocery: Food Bazaar
Most admired retailer of the year: Home & office improvement: HomeTown
Most admired Retail Company of the year: Pantaloon Retail (India) Ltd.
Images Retail Forum followed strict international benchmarks in deciding the
top honours for Images Retail Awards ’07, with IRIS as knowledge partner and
global consulting firm AT Kearney as the Process Approver.
National Retail Federation Awards
International Retailer for the Year 2007 – Pantaloon Retail (India) Ltd The National
Retail Federation is the world’s largest retail trade association with over 1.4 million
members in the US and across the world. Some of the past winners of the award
include Metro AG (Germany), Carrefour (France), Zara (Spain), Boticario (Brazil) and
Ito Yokado (Japan). The award was presented at the Retail’s Big Show held in January
2007 in New York.
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Perception of customers about Big Bazaar
World Retail Congress Awards
Emerging Market Retailer of the Year 2007 – Pantaloon Retail (India) Ltd
The inaugural World Retail Congress held in Barcelona, Spain in March 2007 attracted
over one thousand retail professionals from over sixty countries. The awards were
decided by a multinational Grand Jury. Winners in other categories included Inditex,
Mall of Emirates, Marks & Spencer and IKEA.
Hewitt Best Employers 2007
Best Employers in India (Rank 14th) – Pantaloon Retail (India) Ltd
Leading human resources consultancy, Hewitt Associates conducts an annual survey of
the best employers in India, as part of its global initiative. It is based on CEO
interview, People Practices Inventory and Employee Opinion Surveys. Pantaloon
Retail became the only retailer to feature among the twenty-five best employers in
India.
PC World Indian Website Awards
Best Indian Website In The Shopping Category - Futurebazaar.com
PC World, a leading consumer technology magazine selected the best Indian websites
in various categories based on use of technology for delivering solutions, information
being presented in an intuitive and concise manner and overall experience aided by
design.
Reader’s Digest Trusted Brands Platinum Awards
Trusted Brands Platinum Award (Supermarket Category) – Big Bazaar
The Reader’s Digest awards are based on surveys done among consumers by
independent research agency, Nielsen Media Research. This is the second consecutive
time Big Bazaar has won this award.
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2006 Retail Asia Pacific Top 500 Awards
Asia Pacific Best of the Best Retailers – Pantaloon Retail (India) Ltd
Best Retailer in India – Pantaloon Retail (India) Ltd
The Retail Asia publication in association with EuroMonitor and KPMG honours the
best retailers in 14 countries across the Asia Pacific region. The awards were presented
in Singapore in October, 2006.
Asiamoney Awards
Best Managed Company in India (Mid-cap) – Pantaloon retail (India) Ltd.
The Asiamoney publication conducts a poll among fund manages and investors and
does a quantitative analysis of financial performance to select best managed companies
in Asian countries.
Ernst & Young Entrepreneur of the Year Award
Ernst & Young Entrepreneur of the Year (Services) – Kishore Biyani
Considered to be one of the most prestigious business awards in India, a jury
comprising leading names in Indian business selected the winners based on courage,
creativity, passion, endurance and vision.
CNBC Indian Business Leaders Awards
The First Generation Entrepreneur of the Year – Kishore Biyani
Organized by CNBC-TV18, the twelve awardees in various categories are decided by a
high profile jury, along with research partners - The University of Chicago Graduate
School of Business, Development Dimensions International (DDI) and AC Neilson
ORG MARG.
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Perception of customers about Big Bazaar
Lakshmipat Singhania – IIM Lucknow National Leadership Awards
Young Business Leader – Kishore Biyani
The award recognizes and honors individuals who have contributed consistently to the
betterment of our country through their pursuit of excellence. The awards were
presented in New Delhi by the Prime Minister Dr. Manmohan Singh in December,
2006.
Images Retail Awards
Best Value Retail Store – Big Bazaar
Best Retail Destination – Big Bazaar
Best Food & Grocery Store – Food Bazaar
Retail Face of the Year – Kishore Biyani
The Images Retail Awards are decided through a nationwide consumer & industry poll
and nominations followed by performance assessment by team of analysts and jury.
Readers’ Digest Awards
Platinum Trusted Brand Award - Big Bazaar
The Reader’s Digest awards are based on surveys done among consumers by
independent research agency, Nielsen Media Research.
CNBC Awaaz Consumer Awards
Most Preferred Large Food & Grocery Supermarket – Big Bazaar
Conducted in association with AC Nielsen-ORG Marg across 21 major cities, nearly
10,000 consumers were asked to choose their most preferred brands.
Reid & Taylor Awards for Retail Excellence
Retail Entrepreneur of the Year – Kishore Biyani
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Perception of customers about Big Bazaar
BIG BAZAAR STORE, BELGAUM
Different levels of the store
LEVEL- 1
Departments with their Products:
a) Depot:
1) General books
2) Office stationary
3) Children stationary
4) Film VCD’s & DVD
b) Mobile Bazaar:
1) All kinds of Hand sets ranging from Rs 1000 to !8000 of different companies
2) Mobile accessories
3) Codeless phones & land line phones
c) Star Sitara:
1. Cosmetics
2. Fragrances
3. Herbals
4. Pharmaceuticals
5. Bangles
6. Jewelry sets
7. Bracelets
8. Hair Accessories
9. Bidies
10. Chins
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Perception of customers about Big Bazaar
d) Ladies Department:(SKD)
1) Sarees
2) Dress materials
3) Under garments
4) Nightwear’s
5) Western wear’s
e) Men’s Department:
1) Formals (Shirts & Pants)
2) Casuals (Shirts & pants)
3) Party wears
4) Jeans T-Shirts
5) Others Accessories (Lungi Dhoti etc)
6) Fabrics (Cut pieces)
7) Suits & Blazers
8) Levi’s Signature garments
f) Toys Dept
1) Soft toys
2) Educational toys
3) Board games, Action figures
4) Dolls
Kids department
g) Boys section:
1) T-Shirts, Trousers, jeans
2) Cotton shirts, Cargo, Codraw
3) Ethic wears
4) Co ordinates
5) Rain cotes
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Perception of customers about Big Bazaar
h) Girls Section:
1) Ethic wears
2) Co- ordinates
3) Cotton frocks
4) Western wears
i) Infants:
1) Jhablas
2) Vests
3) Bibs feedings
4) Bed items
5) Baba suits
6) Frocks
LEVEL- 2a) Gold Bazaar:
Navaras Gold Jewelry
(This is the separate unit not related to Big Bazaar they share profits on percentage
basis)
b) Luggage
1) Travel bags
2) Trolleys
3) Bags: Schools, Collage Ladies purse
4) Suitcase
c) NBD (New Business Development)
1) Car audio systems
1) Watches
2) Fashion Jewelry
3) Sunglasses
4) Auto accessories
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Perception of customers about Big Bazaar
d) Electronic Bazaar:1) Televisions
2) Sound System
3) Refrigerators
4) Washing machines
5) Microwave
6) Rice cookers
7) Juicers
8) Irons, Mixers & Grinders
e) Loot mart
Imported shirts and pants.
f) Home Décor
1) Flower vase
2) Artificial Flowers
3) Religious gifts
4) Candle stand
5) Umbrellas
6) Photo Frames
7) Assorted color Stones
8) Frame Paintings
9) Water falls (artificial)
10) Birthday items
g) Home line
1) bed sheets, Pillows , bed spreads
2) Towels, Yellow dust
3) Razai , Carpets, Cushion covers
Chair bags
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Perception of customers about Big Bazaar
h) Furniture Department:
1) Dining Table
2) Bedroom Accessories
3) Hall accessories (Sofa sets, Chairs, Computer table etc)
4) Mattresses
i) Footwear Bazaar
1) Sports Shoes
2) Formal Shoes
3) Casual Shoes
4) Mens Sandals
5) ladies Sandals
6) Ladies Casuals
7) Ladies Chappel
8) Ladies fancy Sleepers
9) Ladies sport shooes.
LEVEL- 3Plastics, Utensils, Crockery (PUC)
a) Plastics:
1) Buckets
2) Casseroles
3) Containers
4) Boxes
5) Flasks
6) Bowls
7) Jugs & sippers
8) Bottles & Mugs
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Perception of customers about Big Bazaar
b) Utensils:
1) Plates, Bowls, Glasses
2) Non stick Cookware’s
3) Kitchen tools
4) Tiffin Boxes
c) Crockery
1) Crockery cutlery
2) Table Materials / Napkins
3) Casseroles
4) Dinner sets
5) Wine, Juice Glasses
d) Beverages:
1) Soft drinks
2) Mineral water
3) Juices
4) Health drinks
5) Frozen items
e) Confectionaries:
All kinds of Chocolates & Confectionaries
f) Fruits & Vegetables:
g) Staples Dept:
1) Dal, Rice, Atta, Rava items
2) Oil’s, Masala items
3) Dry fruits
4) Spicy items
5) Ready meals
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Perception of customers about Big Bazaar
6) Breakfast cereals
h) Process Dept:
1) Health drinks
2) Ready to eat
3) Corn flaks, Chips
4) Instant mixes
5) Soups, Bread items, pickle
6) Spreads
Non-food Dept
i) Home care
1) Phenyl, Detergents
2) Dish wash, Tissue papers, Scratch
3) Shoe cases, Fresh wrap,
j) Personal care:
1) Soaps, tooth paste, Shampoo
2) Deodorants, Body spry
3) Baby food, Talcum powder
4) Men’s apparel
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Perception of customers about Big Bazaar
Organizational Structure
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Perception of customers about Big Bazaar
I
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Apparels
New Business Development
New Business Development
Foot Wear
Shop n shop
Electronics Bazaar
Communication
Furniture Bazaar
Cash Department
Food Bazaar
Maintenance
Information Technology.
New Business Development
Commercial
Human Resource
Logistics
Administration
Visual Merchandise
Administration
Operation Department Support Department
Perception of customers about Big Bazaar
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FOOD BAZAAR
NON-FOOD STAPLES FOOD
SnacksNamkeensBiscuitsNoodlesReady to eatJamsSaucesAdditivesFruitsVegetablesPickles
ShampoosToilet CleanersTissuesToilet soapsHair GellsDiapersHair OilsUtensils cleanerDetergent BarsScrubbersDeodorant
DalsPulsesRiceOilSpicesVariety of flourCereals
Perception of customers about Big Bazaar
Departmental Managers:
There are 2 departments and 8 assistant department managers in this store like
Electronic dept, Depot dept, NBD dept, Mobile Bazaar Dept, Star sitar Dept, PUC Dept,
Ladies Dept, Men’s Dept, Furniture Dept, Footwear Dept, Home Décor Dept. Each
department will be assigned with targets which has to be achieved within the assigned
period that may be of Daily, Weekly, monthly and yearly.
Each department has a department Manager & Assist DM. Their job is
concerned mainly with sales. They look after customer’s orders delivery post sale
service if any etc . All Dept managers ADM, Team members work under coordination
& cooperation.
Administration:
Store administration comes under Store Manager its functions are store maintenance,
House Keeping, Security etc.
Information Technology : This department is responsible for the maintenance of the systems of the stores. All
billing machines their functioning networking with the master machine etc. If there is
any problem with the machine then this department comes into function.
Cashing Dept:
This department is responsible for the collection of sales amount ie cash sales, Credit
sales, etc under this department all billing machines of the stores comes. The sales
amount collected throughout the day by the cashier’s has to be submitted to this
department.
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Perception of customers about Big Bazaar
Marketing Executive : This dept is responsible for the marketing of the store in different different media like
Television, Newspaper, and Holdings etc. the authorized person has to visit different
companies and has to look after for tie-ups etc.
Visual Merchandise:
This department is responsible for the product arrangement at the store with respect to
their nature. The basic function of this dept is it divides the store into some departments
based on the nature of the product and within the department it decides how the
products should be arranged by keeping in mind the customer should not suffer.
HR Executive :
Human Resource executive mainly look after employees mainly their problems. This
department performs the functions like Recruitment, Selection, Training and
development.
CSD (Customer Service Desk) :
This is the separate unit, which is mainly focuses on customer service like if the
customer find difficulty in finding any product, Customer complaints any replacement,
Customer assistance etc.
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Perception of customers about Big Bazaar
PLANS OF KEY PLAYERS IN INDIA
• Pantaloon Retail: Expansion into all possible formats of retail across categories and
segments. Approximately 30 million sq.ft by FY10. Turnover expected to touch
Rs.30,000 crore ($6.67 billion) by FY10-11.
• Reliance Retail: About Rs.30,000 crore ($6.67 billion) investment to set up multiple
retail formats with expected sales of Rs.90,000 crore ($20 billion)-plus by 2009-10.
• RPG: Planning IPO, 450-plus Music World stores and 50-plus Spencer's Hypers
covering 4 million sq.ft area by 2010.
• Lifestyle: Rs.450 crore ($90 million) investment in next five years to expand on Max
Hypermarkets and value retail stores, Home and Lifestyle Centres.
• K Raheja Corp.: Operates Shoppers' Stop, Crossword, Inorbit Mall, Home Stop and
Hypercity. To open 55 hypermarkets across India by 2015.
• Subhiksha: 750 stores and Rs.650 crore plus estimated sales by March 2007.
• Piramyd Retail: 1.75 million sq.ft of retail space and 150 stores in next five years.
• Trinethra: Recently acquired by the AV Birla Group, Trinethra (with two formats –
Trinethra and Fabmall) plans 220 stores with a projected turnover of over Rs.300 crore
($667 million) this fiscal.
• Vishal Group: Plans include an IPO and investment close to Rs.1,250 crore ($278
million) by 2010, targetting 220 outlets, taking its cumulative retail space to five million
sq.ft and sales turnover to Rs.5,000 crore ($1 billion).
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Perception of customers about Big Bazaar
• Bharti Retail: With back-end tie- up with Wal-Mart, Bharti is pumping in Rs.31,500
crore (US$ 7 billion) in creating a nationwide retail network, including 100 hypermalls
and several hundred small supermarkets
PROJECT OBJECTIVES
A) Main Objectives:
1) To know the competitiveness of Food Bazaar (Big Bazaar) in Belgaum city.
2) To find out why customers shop food items from kirana stores
3) To find out perception of customers about Big Bazaar (Food Bazaar)
B) Sub Objective’s
a) To fix most effective pricing strategy for Food Bazaar.
b) To increase sales of Food Bazaar. By this project company will come to
know at what price they should fix and up to what extent company should
give offers and discount.
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Perception of customers about Big Bazaar
RESEARCH METHODOLOGY
Data Source:
Primary Data:
The primary or the first hand data is collected with the help of handing out the
questionnaires for the survey and later discussing with department manager (Food
Bazaar) in the Big Bazaar.
Secondary Data: Secondary data is collected through web site
Research Design or Data collection method It is an Exploratory Research because here I am trying to know why sales of Food
Bazaar are less, and why peoples are not purchasing in Big Bazaar.
Research Instrument or Form The study is made through a well structured questionnaire and seeks the
opinions and Suggestions of the respondents towards Big Bazaar.
Select the sample: Define the Population: surrounding 5km of Big Bazaar.
Sampling unit:
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Perception of customers about Big Bazaar
People of Belgaum city .
Small retail shop (kirana stores) near Big Bazaar in Belgaum city.
Specify sampling unit:
A) The sampling units is the people of Belgaum city
B) Kirana stores.
Sampling Method:
The sample is selected based on non probability sample.
Sampling Design
The research is mainly opted on customers and small retail shop survey. The sample
selected for survey is convenience sampling and judgment sampling. Sample size of 50
respondents and 20 retail shop in Belgaum city
Sampling Plan
Sampling unit: A) CUSTOMERS OF KIRANA STORES.
B) SMALL RETAIL SHOP.
Sampling Method : Convenience Sampling and judgment sampling
Sampling Size : A) 50 Customers.
B) 20 retail shop.
Sample Area : surrounding 5km of Big Bazaar. .
Analyzed Method : Bar Chart
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Perception of customers about Big Bazaar
Analysis and Interpretation
1) How frequently you shop in Kirana store
Frequency Percent Valid
Percent
Cumulative
Percent
Twice in week 7 14.0 14.0 14.0
Once in week 17 34.0 34.0 48.0
Fortnight 4 8.0 8.0 56.0
Once in month 22 44.0 44.0 100.0
Total 50 100.0 100.0
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Perception of customers about Big Bazaar
Inference
Graphs shows out of 50 respondent 14% of the customer prefer to visit kirana stores twice in
week, 34% of customer prefer to visit kirana stores once in week, 8% of the customer prefer to
visit kirana stores fortnight, 44% of the customer prefer to visit kirana stores once in month,
2) Why do you shop there?
a) You shop there because of quality.
Frequency Percent Valid Percent Cumulative Percent
Yes 21 42.0 42.0 42.0
No 29 58.0 58.0 100.0
Total 50 100.0 100.0
Inference
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Perception of customers about Big Bazaar
Graphs shows that out of 50 respondent 42% customer visit Kirana stores because of
quality, 58% of customer do not visit because of quality.
b) You shop there because of price.
Frequency Percent Valid Percent Cumulative
Percent
Yes 14 28.0 28.0 28.0
No 36 72.0 72.0 100.0
Total 50 100.0 100.0
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Perception of customers about Big Bazaar
Inference
Graphs show that out of 50 respondent 28% customer visit kirana stores because of
good price.
c) You shop there because of credit facility.
Frequency Percent Valid Percent Cumulative Percent
Yes 12 24.0 24.0 24.0
No 38 76.0 76.0 100.0
Total 50 100.0 100.0
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Perception of customers about Big Bazaar
Inference
Graphs shows that out of 50 respondent 24% customer visit kirana stores because of
credit facility, 76% of customer do not visit kirana stores because of credit facility.
c) You shop there because of convenience
Frequency Percent Valid Percent Cumulative
Percent
Yes 24 48.0 48.0 48.0
No 26 52.0 52.0 100.0
Total 50 100.0 100.0
Inference
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Perception of customers about Big Bazaar
Graphs shows that in 50 respondent 48% of customer visit kirana stores because of
convenience.52% of customer do not visit kirana stores because of convenience.
e) You shop there because of home delivery
Frequency Percent Valid Percent Cumulative
Percent
Yes 4 8.0 8.0 8.0
No 46 92.0 92.0 100.0
Total 50 100.0 100.0
Inference
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Perception of customers about Big Bazaar
Graph shows that out of 50 respondent 8% of customer visit kirana stores because of
home delivery. 92% of customer do not visit kirana stores because of home delivery.
f) You shop there because of relationship.
Frequency Percent Valid
Percent
Cumulative
Percent
Yes 4 8.0 8.0 8.0
No 46 92.0 92.0 100.0
Total 50 100.0 100.0
Inference
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Perception of customers about Big Bazaar
Graphs shows that out of 50 respondent 8% of customer visit kirana stores because of
relationship shopkeeper.92% of customer do not visit kirana stores because of
relationship with shopkeeper.
g) You shop there because of time.
Frequency Percent Valid Percent Cumulative
Percent
Yes 7 14.0 14.0 14.0
No 43 86.0 86.0 100.0
Total 50 100.0 100.0
Inference
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Perception of customers about Big Bazaar
Graph shows that out of 50 respondents 14% of customer visit kirana stores because of
time convenience. 86% of customer do not visit kirana stores because of time
convenience.
h) You shop there because of good service.
Frequency Percent Valid Percent Cumulative
Percent
Yes 10 20.0 20.0 20.0
No 40 80.0 80.0 100.0
Total 50 100.0 100.0
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Perception of customers about Big Bazaar
Inference
A graph shows that out of 50 respondent 20% of customer visit kirana stores because of
good service.80% of customer do not visit kirana stores because of good service.
4) Have you visited Big Bazaar (Food Bazaar).
Frequency Percent Valid Percent Cumulative
Percent
Yes 43 86.0 86.0 86.0
No 7 14.0 14.0 100.0
Total 50 100.0 100.0
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Perception of customers about Big Bazaar
Inference
A Graph shows that out of 50 respondent 86% of customer have visit Big Bazaar.
5) How frequently you shop in Big Bazaar.
Frequency Percentonce in week 10 23Fortnight 1 2once in month 32 74Total 43 100
Inference
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Perception of customers about Big Bazaar
A Graph shows that out of 43 respondent 23% of customer visit Big Bazaar once in
week. 2% of customer visit Big Bazaar fortnight. & 74 of customer visit Big Bazaar
once in month.
6) Compare to other stores Big Bazaar (Food Bazaar) is providing.
a) Compare to other stores Big Bazaar provides good quality product
Frequency Percent
Agree 40 93
Disagree 3 7
Total 43 100
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Perception of customers about Big Bazaar
Inference
Graphs shows that out of 43 respondent 93% of customer agree that Big Bazaar
provides good quality of product. & 7% of customer disagree it.
b) Compare to other stores Big Bazaar provides good price
Frequency Percent
Agree 25 58
Disagree 18 42
Total 43 100
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Perception of customers about Big Bazaar
Inference
Graph shows that out of 43 respondent 58% of customer agree that Big Bazaar fix good
price for product. & 42% of customer disagree it.
c) Compare to other stores Big Bazaar provides good service
Frequency Percent
Agree 39 91
Disagree 4 9
Total 43 100
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Perception of customers about Big Bazaar
Inference
Graph show that out of 43 respondent 91% of customer agree that Big Bazaar provides
good service of product. & 9% of customer disagree it.
d) Compare to other stores Big Bazaar provides good offers
Frequency PercentAgree 28 65Disagree 15 35Total 43 100
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Perception of customers about Big Bazaar
Inference
Graph shows that out of 43 respondent 65% of customer agree that Big Bazaar provides
good offer of product. & 35 % of customer disagree it.
f) Compare to other stores Big Bazaar saves time for shopping
Frequency Percent
Agree 30 70
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Perception of customers about Big Bazaar
Disagree 13 30
Total 43 100
Inference
Graph shows that out of 43 respondent 70% of customer agree that Big Bazaar saves
time for shopping. & 30 % of customer disagree it.
Comparison
ProductsAverage rate of All kirana stores
Rates of Big Bazaar (non offer price) Difference
Sona mosuri rice 26 26 0
Turdal 48 49 -1
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Perception of customers about Big Bazaar
Sugar 20 19 1
Gimini sunflower oil 76 78 -2
Inference
Table show that
There in is no difference in the price of sona mosuri rice,
There is less difference in the rate of turdal
There is 1rs difference in the rate of sugar.
There is 2 rs difference in the rate of Gimini sunflower oil.
Compare to Kirana store there is no much difference in the price of these
product. But Big Bazaar (Food Bazaar) is providing offer and discount which make Big
Bazaar (food bazaar) much cheaper compare to Kirana stores.
Findings
Graphs shows out of 50 respondent 14% of the customer prefer to visit kirana
stores twice in week, 34% of customer prefer to visit kirana stores once in week,
8% of the customer prefer to visit kirana stores fortnight, 44% of the customer
prefer to visit kirana stores once in month,
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Perception of customers about Big Bazaar
Graphs shows that out of 50 respondent 42% customer visit Kirana stores
because of quality,
Graphs show that out of 50 respondent 28% customer visit kirana stores because
Of good price.
Graphs shows that out of 50 respondent 24% customer visit kirana stores
because of credit facility,
Graphs show that in 50 respondent 48% of customer visit kirana stores because
of convenience.
Graphs shows that out of 50 respondent 8% of customer visit kirana stores
because of relationship shopkeeper.92% customer do not visit kirana stores
because of relationship with shopkeeper.
Graph shows that out of 50 respondents 14% of customer visit kirana stores
because of time convenience. 86% of customer does not visit kirana stores
because of time convenience
A graph shows that out of 50 respondent 20% of customer visit kirana stores
because of good service.80% of customer do not visit kirana stores because of
good service.
A Graph shows that out of 50 respondent 86% of customer have visit Big
Bazaar.
A Graph shows that out of 43 respondent 23% of customer visit Big Bazaar once
in week. 2% of customer visit Big Bazaar fortnight. & 74 of customer visit Big
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Perception of customers about Big Bazaar
Bazaar once in month
Graphs shows that out of 43 respondent 93% of customer agree that Big Bazaar
provides good quality of product.& 7% of customer disagree it
Graph shows that out of 43 respondent 58% of customer agree that Big Bazaar
fix good price for product. & 42% of customer disagree it.
Graph show that out of 43 respondent 91% of customer agree that Big Bazaar
provides good service of product. & 9% of customer disagree it.
Graph shows that out of 43 respondent 65% of customer agree that Big Bazaar
provides good offer of product. & 35 % of customer disagree it
Graph shows that out of 43 respondent 70% of customer agree that Big Bazaar
saves time for shopping. & 30 % of customer disagree it.
a) There in is no difference in the price of sona mosuri rice,
b) There is less difference in the rate of turdal
c) There is 1rs difference in the rate of sugar.
d) There is 2 rs difference in the rate of Gimini sunflower oil.
Discussion
After the entire analysis of the survey was done, a discussion was held in the company
which gave rise to facts like,
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Perception of customers about Big Bazaar
By this project we where able to know the reason why people purchase in
Kirana store and how much is price difference between Kirana store and Big
Bazaar.
By this Big Bazaar can bargain with their vendors to reduce price so that Big
Bazaar can keep less price.
.
Compare to Food Bazaar price (non offer price), Kirana stores are also selling
product in same price, hence suitable measures is to be taken in order to
decrease price and increase sales of these items.
Suggestions
At least once in month they have to study market price and then fix price
according to it for their product.
At day time the crowed is very less compare to evening, So to attract crowed or
customer Big Bazaar should give special offers or discount at day time.
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Perception of customers about Big Bazaar
Big Bazaar should provide home delivery for huge purchase.
Some of the people believe that the prices in big bazaar are high, so Big Bazaar
should make awareness by advertisement.
Conclusion
This study has basically helped to know the perception of customer towards Big bazaar
and what influence people to shop at kirana stores.
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Perception of customers about Big Bazaar
The prices (non offer price) of food Bazaar (Big Bazaar) and kirana stores are almost
same, But Big bazaar are able to keep cheaper price compare to kirana stores by giving
discount and offers.
Some of the people believe that the prices in big bazaar is high compare to kirana
stores, But by this study I can say that big bazaar provide less price by giving discount
and offers..
I offer my best wishes for the same and hope that my work will be of some use for the
company.
Limitations
1) Prices of these product changes for every new lots or purchases. So Big Bazaar
and Kirana stores have to update these prices for every new purchase.
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Perception of customers about Big Bazaar
Delimitation I have considered the price which was suggested by Big Bazaar for my
comparison.
BIBLIOGRAPHY
Web site
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Perception of customers about Big Bazaar
Source: http://www.pantaloon.com
http://retailindustry.about.com/
http://www.pantaloon.com/companyinfo.asp
http://www.pantaloon.com/board_directors.asp
http://www.pantaloon.com/affiliate_comp.asp
http://www.pantaloon.com/awards.asp
http://business.mapsofindia.com/
http://business.mapsofindia.com/india-retail-industry/
ANNEXURE 1
Dear respondents,
.
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Perception of customers about Big Bazaar
A) Name: __________________________________________________________
Address: ________________________________________________________ ________________________________________________________
Phone no:___________________ Email:____________________________
B) Gender: a) Male [ ] b) Female [ ]
C) Age: a) 20-25 [ ] b) 25-30 [ ] c) 30-35 [ ] d) 35-40 [ ] e) above 40 [ ]
D) Occupation
a) Business [ ] b) employee [ ] C) House wife [ ] d) Other ________ E) Family annual Income. a) 1- 2 lakh [ ] b) 2-3 lakh [ ] c) 3-5 lakh [ ] d) above 5 lakh [ ]
1) Where do you shop regularly for daily needs?
a) Kirana stores [ ] b) More [ ] c) Big Bazaaar [ ]
2) How frequently you shop there?
a) Twice in week [ ] b) once in week [ ] c) Fortnight [ ] d) Once in month. [ ]
3) Why do you shop there?
a) Quality [ ] b) price [ ] c) credit facility [ ] d) Convenience [ ] e) Home delivery [ ] f) relationship [ ] g) Time [ ] h) Good Service [ ] i) Other_________
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Perception of customers about Big Bazaar
4) Have you visited Big Bazaar?
Yes [ ] No [ ]
If no why, _________________________________________-
. If yes
5) How frequently you shop in Big Bazaar (Food Bazaar)?
a) Twice in week [ ] b) once in week [ ] c) Fortnight [ ] d) Once in month. [ ]
6) Compare to other stores Big Bazaar (Food Bazaar) is providing.
Agree disagree i) Good quality product ii) Good price for product iii) Good service
iv) Good offers
v) Home delivery
vi)Saves time for shopping Thank You….
ANNEXURE 2
Dear respondents,
Shop name: ____________________________________________
_____________________________________________
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Perception of customers about Big Bazaar
2) How many brands of rice you sell at your shop and what are their prices?
Rice Price/kg Rice price/kg
1) _________________ ______ 4) _________________ _______
2) _________________ ______ 5) _________________ _______
3) _________________ _______ 6) _________________ _______
5) How many brands of turdal you sell at your shop and what are there price.
Turdal Price /kg Turdal price/kg
1) ______________ ______ 2) _________________ _______ 3) ______________ ______ 4) _________________ _______
8) How many brands of sugar you sell at your shop and what are there price.
Sugar Price/ kg sugar price/kg
1) ______________ ______ 2) _________________ _______
3) ______________ ______ 4) _________________ _____
10) How many brand of edible oil you sell at your shop and what are there price.
Oil Price/kg oil price/kg
1) ______________ ______ 4) _________________ _______
2) ______________ ______ 5) _________________ _______
3) ______________ _______ 6) _________________ ______
Thank You….
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