a ppt on quality guru

7/29/2019 A ppt on Quality Guru

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A

PRESENTATION ON

W.EDWARDS DEMING

Submitted By:-

Anurag Rana


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WHO WAS W. EDWARDS

DEMING Dr. W. Edwards Deming is known as the father of the

Japanese post-war industrial revival and was regarded

by many as the leading quality guru in the United

States. He passed on in 1993.

His expertise was used during World War II to assist

the United States in its effort to improve the quality of

war materials


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WHO WAS W. EDWARDS DEMING

- He got his PHD in the states in physics and math's

- Get his first employment chance in an electricity

company in Chicago

- He taught physics , mathematics , statistics and quality

in Japan .

* Deming is best known for his management philosophy ,establishing quality , productivity and competitive

position .


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DEMING Deming focus on 5 ideas :

1. Statistical process controlling (SPC)

2. Deming philosophy

3. Deming 14 points

4. Deming Cycle (for continuous improvements)

5. Seven deadly diseases of quality


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DEMING1. Statistical process controlling: its a process which aims at

achieving good quality during manufacture through

prevention rather than detection .

* It is concerned with controlling the process (machine) which

make the product through inspecting the machine rather than

the product itself.

For example why the salesman cant sell the same amount

every month ?

SPC will answer this question by discovering and analyzing

these items :-


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DEMING

1. Common causes : which inherent to the process as Machinefails

2. Special causes : Not inherent to the process and should bedefined such as poor performance

3. Natural Variation: producing certain amount of defects

4. Significantly different variation: Discovering exactly whereit is by management.

Note. Deming said :*80% depends on management

*20% depends on employee


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DEMING

2.Deming Philosophy : The quality and the productivity

increases when the process fluctuation Decreases


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DEMING** Deming 14 points , I will mention some:1. Create constancy of purpose to improve product and service.

2. The new age of quality requires a commitment continuouslyto improve .

3. Constantly improve , Use the PDCA cycle

4. Dont have silly slogans that mean nothing

5. Supervision must change from chasing to coaching andsupport

6. Remove Barriers that prevent employees having pride in theirwork , Barriers such as time pressure and focus on profitrather than quality


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DEMINGS CYCLE


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DEMING'S SEVEN DEADLY DISEASES

*The amount of severe criticism of western management andorganizational practices

1. Lack of constancy of purpose

2. Emphasis on short-term profits : we should focus on thewhole financial period rather than focus at the end

3.Too much staff mobility : it occurs when managers cant definethe actual problems and not learning from them


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DEMING'S SEVEN DEADLY DISEASES

4. Over dependence on figures : particularly financial which canbe messaged to look great in the short term while long term

suffers

Note :

Its a wrong way to focus on short term results , rather than

coaching and helping employees on a long term

a ppt on quality guru

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