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A Journey to be Shared2009 ANNUAL REPORT

2009 ANNUAL REPORT

A Journey to be Shared

Mosaic Community Services is a non-profit mental health organization that is devoted to

enhancing quality of life and promoting recovery through effective, community-based,

outcome-focused services that are consumer-driven, flexible, and comprehensive.

All artwork appearing in this annual report was created by Mosaic clients.

Millions of Americans now wake up

each morning without a job to go to;

bills that can’t be paid; and a sense

of despair about poor health and

dwindling retirement savings. We live

in a country whose citizens are yearning

for recovery. But what does recovery

really mean?

For most Americans, recovery signifies

that we have regained some sense of

normalcy and structure in our lives. We

may never recoup all that we have lost,

but we have what is most important to

us – a home, a job, good health care, a

vacation, and a life with far less stress.

Perhaps more than any other groups,

individuals with mental illnesses or

substance abuse issues know what

recovery is all about. Their illness have

interrupted their careers, often made

them homeless, isolated them from

their families and friends, affected their

health, and fractured their emotional

and cognitive well being.

Our 2009 Annual Report is a tribute to

Mosaic clients who have demonstrated

their commitment to recovery. With

the right treatment and supports, many

are living independently, are holding

down jobs, and are learning how to

manage their illnesses. They are eager

for opportunities to socialize and engage

themselves in community activities.

They wake up in the morning knowing

that their day has purpose and routine.

As our economy gradually turns around,

our society will recover. Let us not forget

what we learned along the way. Surely,

we all now recognize that there are

forces in life beyond our control, and

that sometimes we need to depend on

others for help. We’re learning that

whatever affects our families, friends,

neighbors and community affects us,

too. Most importantly, we’re all gaining a

better perspective about recovery. We’re

becoming increasingly aware that while

each person’s definition of recovery may

be different, there is a common thread

that binds us together. We all want to

feel safe, be productive, and have an

opportunity to enjoy what our world

has to offer.

Thank you for sharing the journeys

of our clients as they strive to reach

recovery. It is your support of Mosaic

programs that helps to make their

progress possible.

A Journey to be SharedLETTER FROM THE EXECUTIVE DIRECTOR AND BOARD PRESIDENT

Jeff Richardson Fred Winer EXECUTIVE DIRECTOR PRESIDENT, BOARD OF DIRECTORS

2009 ANNUAL REPORT 1

MOSAIC COMMUNITY SERVICES6

WE REMINISCED ... The year 2009

was indeed special for Mosaic. We

celebrated our 25th Anniversary! In

doing so, we reflected on how far

Mosaic had come since its founding

in 1984 as a small day program for

individuals experiencing mental illness.

We reminded ourselves about all the

organizations that had been assimilated

into what has now become the largest

community-based behavioral health

organization in Maryland. We celebrated

our success at our annual awards

banquet in May, where we honored

several of Mosaic’s founders. And, we

were grateful for all the proclamations

and congratulations we received from

congressional, state and local legislators.

What will Mosaic look like in 2034, as

it celebrates its 50th Anniversary? We

hope that it will look very different. We

hope that researchers will have found

ways to prevent and cure bi-polar

disorder, schizophrenia and other mental

illnesses. We hope that our young

men and women will have no wars to

fight, and that the need for treatment

for traumatic stress disorders will have

dropped dramatically. We hope that

society will have found better ways

to protect its youngest members from

abuse and neglect.

But while we hope, we also plan for

a future where our services will still

be needed. Our goal is to continue to

offer the best and most comprehensive

services we can to the community we

serve. That, indeed, will be something

to celebrate in 2034.

WE WELCOMED NEW PROGRAMS

... In July of 2008, Mosaic welcomed

two new programs into our family of

services: Granite House and Partners in

Recovery.

Granite House, a Carroll County

community-based behavioral health

program, merged with Mosaic,

expanding services to an additional

2,000 individuals. The merger also

resulted in Mosaic’s bringing child and

adolescent mental health services to its

new Westminster location.

In response to a growing need for

substance abuse treatment services

for our clients, Mosaic acquired the

Dundalk site of Partners in Recovery.

Partners in Recovery offers a wide

range of substance abuse treatment

options, including detoxification and

a specialized program for drivers

cited for DUI’s. The combination of

Partners in Recovery and Mosaic’s

dual diagnosis program has created a

wide range of treatment services for

individuals with substance

abuse issues.

WE WERE NAMED A COMMUNITY

IMPACT PARTNER BY THE UNITED

WAY ... The United Way of Central

Maryland awarded Mosaic a one-year

grant to help meet the basic needs of

clients in Mosaic’s Residential Crisis

Program. Last year, almost half of the

individuals enrolled in this short term

program were homeless at the time they

arrived. The majority had very few, if

any, family members involved in their

lives. The United Way grant is being

used to help clients as they prepare to

exit the program, i.e. locate affordable

housing, purchase medication, and cover

the basic resources they will need in

order to move back into the community.

WE PREPARED FOR AVENUES ...

Mosaic IT and program staff worked

diligently to prepare for the launching

of a new medical records system called

Avenues. This system will streamline

the extensive record keeping process

required of Mosaic as a health care

provider, eliminating a substantial

amount of redundant paper work.

Avenues will be used by Mosaic, as well

as its fellow Sheppard Pratt affiliates,

Way Station and the North Baltimore

Center.

This computerized system will enable

psychiatrists, therapists, social workers,

service coordinators, and other staff

2009 — A Very Special Year for Mosaic

2 MOSAIC COMMUNITY SERVICES

Helped Clients Get Jobs – This year, Mosaic’s vocational program helped xxx clients in their search for employment. Counted among the best employers of Mosaic clients is Westminster’s Gypsy’s Tea Room, which received Mosaic’s Supported Employer of the Year Award.

Reached Out to Help More Children and Adolescents – Mosaic served nearly 2,000 children under the age of 18 in FY09, and anticipates serving more in FY10 with the expansion of child and adolescent mental health services into Carroll County.

Helped 25 Adolescents Move on with their Lives – Mosaic’s Transitional Age Youth Program provides youth with housing, helps them deal with their mental health problems, teaches independent living skills, and supports their educational progress.

Provided Safe, Supportive Housing – Mosaic provided housing for 770 clients in FY09 in its 100 plus owned or leased homes and apartments located in Baltimore City and Baltimore and Carroll Counties.

72009 ANNUAL REPORT

Applauded Its Talented Clients

Mosaic clients displayed their artistic talents at an art show held in February at Mosaic’s Administra-tion Building in Timonium. Highly encouraged by the excellent response, clients immediately be-gan preparing for a second art show scheduled for October 2009.

. . .

Admiring the artistic achievements of Mosaic clients.

Rocked and Rolled at Granite House

Over 150 guests rocked through the night on March 21st at Granite House’s third annual Rock Ball. Mo-saic employees and supporters helped set the tone for the evening with their own versions of ZZ Top, David Lee Roth, and other well known rock stars.

. . .

Rock stars were in abundance at the Rock Ball.

Held its 25th Anniversary Awards Banquet

Over 400 guests were in attendance as Mosaic celebrated its 25th Anniversary on May 7th at its 5th Annual Awards Banquet. Numerous clients and staff were acknowledged for their outstanding achievements over the year. . . .

Among those honored at the Banquet were two Mosaic founders, R. David Adelberg (left) and S. Gay Williams. Board President, Fred Winer, is pictured on the right.


Helped Adolescents Move towards Independence

Transitioning from adolescence to adulthood is dif-ficult for any young person. Mosaic’s Transitional Age Youth (TAY) Program provides youth with hous-ing, helps them deal with their mental health issues, teaches independent living skills, and supports their educational progress. Twenty-five young adults participated in the program last year.

. . .

Keisha, from Mosaic’s TAY program, prepares for her interview that is featured in Mosaic’s new video.

Helped Clients Seek Employment

Finding jobs in this economy is difficult for every-one, especially individuals with mental health issues. Mosaic’s vocational staff worked closely last year with local employers to explore work opportunities for 235 Mosaic clients. Mosaic honored Gypsy’s Tea Room in Westminster this year with its Supported Employer of the Year Award.

. . .

A Mosaic client learns her way around the kitchen un-der the guidance of her supervisor at Gypsy’s Tea Room.

Provided Daytime Rehabilitation Services

Over 900 individuals were enrolled in Mosaic’s three Psychiatric Rehabilitation Programs last year. The programs offer a wide range of activities to educate clients about their illnesses, promote their physical and mental well-being, and provide them with thera-peutic recreational and social activities such as bowl-ing, art classes, and community outings. . . .

Granite House volunteer, Pam Maranto, assists a client in preparing her artwork for the Mosaic client art show.


working with clients to enter up-to-date

client information into the system from

any agency site. In turn, this will help

ensure the sharing of accurate and timely

information on the client’s treatment

progress, medications, and services being

utilized. Mosaic anticipates that the first

stage of the system will be launched in

December 2009.

WE MADE PLANS TO

COMMUNICATE OUR STORIES

MORE EFFECTIVELY AND

EFFICIENTLY ... Nothing is more

powerful than hearing the words of

Mosaic clients whose lives have been

turned around by their own efforts and

the help of those around them. So that

others could hear their inspiring stories

and see these beautiful faces of recovery,

Mosaic commissioned a new video this

year. The video can be seen on Mosaic’s

website – www.mosaicinc.org.

With fewer dollars available in our

budget to print informational and

marketing materials, Mosaic is turning

to its website as its primary method of

communicating with the public. Look

for changes in our website over the

next several months as we add new

elements, create new links, and simplify

the navigation process. We will also be

working diligently to create an email

mailing list so that we can communicate

directly with our client families, donors,

and other friends. Our ability to email

newsletters, annual reports, and other

announcements will help ensure timely,

cost-effective communication with the

community we serve.


MOSAIC COMMUNITY SERVICES6

Thanks to these donors...

Carla Adams

R. David Adelberg

American Visionary Art Museum

Anderson Industrial Contracting

Harriet & Ellsworth Andrews

Angel Systems Inc.

Anonymous Givers

Paul Appel

Arden Theatre Co.

Lisa Ashton

Lee & Betty Askren

Austin Grill

BSM Gizmos Art

Bahama Breeze

Mr. & Mrs. Thomas Bailliere

Ballet Theatre of Maryland

Baltimore Blast

Baltimore Cosmetic Laser Center

Baltimore Examiner

Baltimore Magazine

Baltimore Museum of Industry

Baltimore Office of Promotion and Tourism

Bank of America

Melanie Banti

Wayne & Bonnie Barnes

Barnes and Noble

John Baronas

Margaret Bartolini

Norbert Bartosz

Jerry Bentley

Val Bigelow

Bill Bateman’s Bistro

Bill’s Music House

Blair Mansion

Madeline K. Brengle

Vincent Brocato

Alex Brown

Mr. & Mrs. August Bruha

Mr. & Mrs. John Burbridge

Darlene Byer

CareFirst BlueCross BlueShield

Linda Carling

Lois Carr

Carroll Hospital Center

Catonsville Men’s Civic Assoc.

Catonsville Pharmacy LLC

Center Stage

Nancy Chance

Charles Theater

Vic Cheswick

Barrett Cisney

City Cafe

Ann Clapp

Lisa Coles

James Coley

Colonial Downs

Community Foundation of Carroll Co.

Jack Connelly

John & Pam Corckran

Corporate Office Properties Trust

Lisa Crabtree

Denise Crapo

Lisa Crawford

Linda Cress

Susan Cromwell

Gregory Cross

Ronald Damiani

Deer Park Lions Club

John Dinwoodie

Matthew Dobson

Dover Downs Hotel & Casino

Lori Doyle

Mr. & Mrs. Henry F. Drumheller

Kevin Drumheller

Jeffrey Dudley

Family Services, Inc.

Phil & Sylvia Fenton

Linda Field

Five Guys Burgers and Fries

Donald Gabriel

Carol Gange

Spencer Gear

Geary Construction Co.

James Gilbert

Giovanni’s Restaurant

Penne Giuliani

Golden Corral

Chuck Graham

Greater Baltimore Med. Ctr.

Greg’s Bagels

Nanette & Irvin Grief

Carolyn Hambleton

Hampton Inn-Camden Yards

Bernard Haske

Heintz Bakery

Jerilyn Herbert-Walker

Michael Hilditch

Arthur Hildreth

Frederic F. Hinze

Marita Hipolito

Dr. Raymond Hoffman

Donald Hohne

Brian Hoover

Nicole Hospelhorn

Hotel Blue

Houlihan’s Restaurant

Barbara Lee Hoyt

Hugs and Stitches

Dawn Hurley

Interactive Fitness

Patricia Jackson

Sara Jacoby

William S. Jeffries

Jersey Pro Picture Perfect

Johns Hopkins University Mu-seums

Timothy Jordan

Jordan’s Steakhouse

Ed Kapraun

Bonnie & David Katz

Larry Katz

Jim Kefler

Walter Kehs

Joseph Kelly

Maureen Kendall

Melissa Kent

Jim Kepler

Carolyn Kilgore

Barbara Klingahoffer

Marlene Kurland

Laurel Park

Alicia Lucksted

Luray Caverns

Magic Elm Skateland

Diane Maistros

Trudy Major

George Marcin

Maryland Historical Society

Richard and Eugenia Masland

Wayne Matheu

Jenny McCormick

McCormick & Schmick

Md. Transportation Dept.

John Merryman

Marybeth Merryman

Roger Michel

Robert Miller

Tracy Miller

Mitchell’s Golf Complex

Donna Moffett


Helped Clients Get Jobs – This year, Mosaic’s vocational program helped xxx clients in their search for employment. Counted among the best employers of Mosaic clients is Westminster’s Gypsy’s Tea Room, which received Mosaic’s Supported Employer of the Year Award.

Reached Out to Help More Children and Adolescents – Mosaic served nearly 2,000 children under the age of 18 in FY09, and anticipates serving more in FY10 with the expansion of child and adolescent mental health services into Carroll County.

Helped 25 Adolescents Move on with their Lives – Mosaic’s Transitional Age Youth Program provides youth with housing, helps them deal with their mental health problems, teaches independent living skills, and supports their educational progress.

Provided Safe, Supportive Housing – Mosaic provided housing for 770 clients in FY09 in its 100 plus owned or leased homes and apartments located in Baltimore City and Baltimore and Carroll Counties.

72009 ANNUAL REPORT

Wages 56.3%

Employer Benefits 11.1%

Depreciation & Amortization 4.0%

Purchased Services 19.5%

Expendable Supplies 3.3%

Repairs & Maintenance 2.8%

Penalties & Interest 1.9%

Provision for Doubtful Accounts 1.1%

Medicaid & Maryland Health Partners 68.5%

Other Government 15.0%

Medicare 3.6%

Self Pay 4.3%

Commercial Insurance and HMOs 1.5%

Other 2.0%

Grants 4.8%

Contributions 0.3% ..

....

..

MOSAIC REVENUE SOURCES$24,091,169

MOSAIC EXPENSES$23,900,292

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STATISTICALLY SPEAKING, IN FY09 MOSAIC…

Served 5,768 children, adolescents and adults.

Provided 231,621 services for clients.

Served 4,972 individuals in its clinics.

Provided substance abuse treatment for 389 individuals.

Served 88,581 meals.

Provided transportation to and from Mosaic programs for 1,819 clients.


Provided Safe, Supportive Housing

Mosaic provided housing last year for 770 of its clients. Many clients are able to live on their own in the community with limited help from staff, while others require intensive support. Without Mosaic’s residential services, many of these individuals would be homeless. . . .

Mosaic owns or leases over 100 homes and apartments for its clients.

Our FY09 Board of Directors

Fred Winer, President

Robert A. Miller, Vice-President

Debbie Scoblick, Secretary

Frederic F. Hinze, Treasurer

R. David Adelberg, JD

Vincent Brocato

Lisa Crawford

Matt Dobson

Donald Gabriel, JD, PhD

Nicole Hospelhorn

Sara Jacoby

Bonnie Katz

Alicia Lucksted, PhD

Wayne F. Matheu, CPA

Mary Ellen Saterlie, PhD

Robert L. G. Williams

Susan Gay Williams

Pam Zappardino

EXECUTIVE DIRECTOR

Jeffrey W. Richardson, MBA, LCSW-C

Accreditations, Licensures, and Awards

Mosaic is nationally accredited by the Commission on Accreditation

of Rehabilitation Facilities (CARF). Its programs are approved or

licensed by the Maryland State Departments of Health and Mental

Hygiene and Human Resources. In recognition of its outstanding

management practices, Mosaic received a Standards of Excellence

Award from Maryland Nonprofits.

Our Programs

Behavioral Health Centers

Residential Services

Residential Crisis Services

Psychiatric Rehabilitation Day Programs

Vocational Services

Therapeutic Group Homes

Medical Day Care

Substance Abuse/ Dual Diagnosis Treatment

In-Home Services

Transitional Age Youth Program

Family Information & Referral


Christal Moore

Carol Morningstar

Mt. Vernon Estate & Gardens

Mt. Washington Bike Shop

Kathryn Murphy

Museum of the Shenandoah Valley

My Office Products

NAMI

Hunter Nesbitt

John Nesbitt III

New Windsor State Bank

Newseum

Olive Garden

Jean Ottey

Outback Steakhouse

Jenny Padgett

Paintball Wholesalers Inc.

Panera Bread

Paradise Professional Pharmacy

Partnership-Healthier Carroll Co.

Robert Patchan

Valerie Peel

Matt Peeling

Peminic, Inc.

Phillips Seafood Restaurant

Patricia Pinkerton

Pizza Hut of Maryland

Terri & Shimshon Plotkin

Psychiatric Foundation, Inc.

Rainbow Dinner Theatre

Walter Ramberg

Maggie Reitz

Remomo Cafe Italia

Renew Organic Day Spa

Laura & Carlton Rhodes

Mr. & Mrs. Jeffrey Richardson

Ridge Engineering

Tonya Ringgold

River Street Sweets

Trudy Ryan

Mary Ellen Saterlie

James Schumacher

Charles Schwartz

Deborah Scoblick

Shawe & Rosenthal, LLC

Sheppard Pratt Health System Inc.

Steve Tuttle

Carol Shilling

Alfred Singer

Tim Smith

Spotlighters

Betsy Spragins

St. Andrews Christian Community Church

St. John’s Catholic Church

Elizabeth Stoddard

Daniel Symonds

Tail End Kennels

Tapas Teatro

Oleg Tarkovsky

Steven Tatro

Taylor Foundation

The Electricians

The Lacrosse Museum

The Salon at Mays Chapel

The Spa at Roop’s Mlll

Milton Toelle

Tuxedo House

US Foodservice

United Way of Central Maryland

United Way of Southeastern PA

Tom Vasold

Dottie Vinopal

WJZ-TV

Wachovia Foundation

Shaw Wilgis

Gay & Judd Williams

Robert Williams

Alfred Windesheim

Mr. & Mrs. Fred Winer

Wintergreen Resort

Woman’s Club of Westminster MD

Wooly Mammoth Theatre Co.

Pam Zappardino

. . .

While every attempt was made to list all donors, we may have inadverently missed some. We sincerely apologize and ask that you contact our Development Office so that we can correct our records, 410.453.9553 x1141.

... as well as to these.

How To DonateDonations are gratefully accepted by mail, phone, or on-line at our website. For more information, contact the Mosaic Development Office at 410-453-9553 or email [email protected].


A Journey to be Shared2009 ANNUAL REPORT

An affiliate of the Sheppard & Enoch Pratt Foundation

ADMINISTRATIVE OFFICES1925 Greenspring Drive . Timonium, MD 21093

410-453-9553

SERVICE LOCATIONSMain switchboard: 410-453-9553

1931 Greenspring Drive, Timonium

3525 Resource Drive, Randallstown

5 Bloomsbury Avenue, Catonsville



20 Winters Lane, Catonsville

Sheppard Pratt Campus, Ellicott City

Sheppard Pratt Campus, Towson

288 E. Green Street, Westminster

255 Clifton Boulevard, Westminster

1101 North Point Boulevard, Dundalk

The services and facilities of Mosaic Community Services, Inc. are operated on a nondiscriminatory basis. The policy prohibits discrimination on the basis of race, color, spirituality, gender, sexual orientation, age, national origin, disability, or any other basis proscribed by law. It applies

to the provision of services, use of facilities, granting of accommodations, and opportunity to participate in programs or activities.

www.mosaicinc.org

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