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A Culture of Food Safety

Neil CooleDirector – Food & Retail SectorBSI Americas

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What We Will Cover…

• Introduction to BSI

• Why is ‘Food Safety Culture’ important?

• How do we engage Leadership on the important topic of ‘Culture’?

• Tips on how to build a Food Safety Culture Team

• What are the benefits of embracing a Culture of Food Safety?

• Next steps…


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We are a purpose-driven business focused on organizational resilience.

• The world’s first National Standards Body

• We work for the benefit of all industry sectors, to improve, standardize and harmonize current and future industry challenges and risks

• A founding member of ISO

• Profit is reinvested back into BSI and never distributed

• We are independent from outside influence


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To co-ordinate the efforts of companies and persons forthe improvement, standardisation and simplification ofmaterials, products and processes, so as to simplifyproduction and distribution, and for the improvement,standardisation and simplification of systems for themanagement of business, safety, technology, servicesand the environment and to eliminate the wastage oftime and material involved in the production of anunnecessary variety of patterns and sizes of articles forone and the same purpose.

Our Royal Charter Mandate

The objects and purposes for which the Institution is constituted


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To co-ordinate the efforts of companies and persons forthe improvement, standardisation and simplification ofmaterials, products and processes, so as to simplifyproduction and distribution, and for the improvement,standardisation and simplification of systems for themanagement of business, safety, technology, servicesand the environment and to eliminate the wastage oftime and material involved in the production of anunnecessary variety of patterns and sizes of articles forone and the same purpose.

Our Royal Charter Mandate

The objects and purposes for which the Institution is constituted

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Why are Standards important to organizations and industry..?

Standards are the distilled wisdom of people with expertise in their subject matter, who know the needs of the organizations and industries that they represent.

Standards are there to ensure that products and services are responsibly produced and safe for their intended purpose…

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So, what does ‘Good’ look like..?

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Credit Cards… A good example of global harmonization and standardization…

BS EN ISO/IEC 7810:2012Physical Characteristics of Identification Cards

The World of Plugs and SocketsPlugs and Sockets… A good example of

poor global harmonization and standardization…

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ENVIRONMENTAL MANAGEMENT

QUALITY MANAGEMENT

INFORMATION SECURITYBS 7799 (1995)

OCCUPATIONAL HEALTH AND SAFETY

BS 5750 (1979)

ISO 9001

ISO 13485

IATF 16949

AS 9100

ISO 14001 BS 7750 (1992)

BS OHSAS 18001(1999)

BS 8800 (1996) ISO 45001

ISO 27001

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2

3

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BUSINESS CONTINUITYBS 25999 (2007) ISO 22301 5

The worlds most adopted risk management solutions all originate with BSI…


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Why is a ‘Culture of Food Safety’ Important..?

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Why is ‘A Culture of Food Safety’ Important..?It is estimated that approximately 600 million people fall ill each year by eating unsafe food…

It is also estimated that approximately 420,000 people die every year by eating unsafe food…

However, approximately 7,600 people die every day from a work-related accident or illness…

That’s over 2.78 million people every year…

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Why is ‘A Culture of Food Safety’ Important..?Why is it important to understand the common factor in these examples?

Question:

What common factor features every major food safety incident or product recall..?

The answer:

…People

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Why is ‘A Culture of Food Safety’ Important..?So what does this mean..? If the common factor in Food Safety incidents and product recalls is ‘People’, why is this happening in organizations today..?

• poor communication (or miscommunication)

• lack of empowerment (or a fear based culture)

• poor or limited training of personnel (outdated training practices)

• poor motivation of personnel (lack of reward or recognition)

• poor quality materials (or lack of appropriate materials)

• poor quality tools and equipment (or lack of appropriate tools andequipment)

• poor or dysfunctional operating environment

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Why is ‘A Culture of Food Safety’ Important..?OK, so we know that people are a crucial factor in an organizations Food Safety Culture.

However, do we think that today’s challenges include…

• The term ‘Culture’ is misunderstood

• That Senior Leadership do not always understand ‘Food Safety Culture’

• That we use unfamiliar technical terminology with Senior Leadership

• That we need to link the business benefits to ‘Food Safety Culture’

• That ‘Food Safety Culture’ impacts the entire organization

• That Senior Leadership need more information on the importance of ‘Culture’, and how it impacts business today…

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Why is ‘Culture’ Important to Leadership…

Senior Leadership

Management

Supervisory

Front Line Staff

4%

9%

74%

100%

Busi

ness

Ris

ks &

Iss

ues

Adaption from ‘Quality Improvement and TQC Management’ Sydney Yoshida – The Iceberg of Ignorance

The Pyramid of Visibility

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Why is ‘Culture’ Important to Leadership…Understanding your current ‘Food Safety Maturity’ level

Pathological Who cares as long as we’re not caught…

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Reactive Food Safety is important, we do a lot every time we have an incident…

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Calculative We have systems in place to manage all Food Safety hazards and risks…

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Proactive Leadership and values drive continuous improvement…

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Proactive Leadership and values drive continuous improvement…

Generative A Culture of Food Safety ishow we do business around here…

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How do we engage Leadership on the important topic of ‘A Culture of Food Safety’..?

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Engaging Leadership…Question 1: Are you engaging ‘Leadership’ or ‘Management’..?

Leadership:

Leaders do what others know need to get done, but don’t. Leaders challenge the status quo, effecting positive change in organizations, leading by example.

Management:

Managers build a strategic vision and break it down into a roadmap for their team to follow. Managers are responsible for day-to-day efforts, who focus on work rules, processes, standards, and operating procedures.

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Engaging Leadership…

Know Your Audience:

If you are engaging Leadership, then you need to position the vision, the positive change and how this will shape the future of your organization…

If you are engaging Management, then you need to position the benefits, cost savings, increased efficiencies, the $ value to the organization…

Both Leadership and Management are essential elements in any successful organization… Ultimately, it comes down to how you engage your audience…

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Important Note

When positioning the topic of ‘Food Safety Culture’ we must remember to focus on:

What is it costing now?

What will it save tomorrow?

What do you need?

What are the benefits to the business?

Try to avoid using terms they don’t understand…

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When handling objections, especially regarding ‘change’, it is because more information is required…

However, it is also important to remember that

‘It is not necessary for us to change. Survival is not mandatory…’

W Edward Demming

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Engaging Leadership (Example A)

ABC Food Manufacturing Inc.

• 5,000 staff• 24/7 operation• 5 product recalls in 2019• Staff attrition @ 40%• Dated practices and equipment

So, how will improving the ‘Culture’ benefit the business..?

o Reduce the risk of cross-contamination of raw materialso Improve compliance against the requirements of FSMAo Increase the level of compliance to our Food Safety Standard

“So, through our proposed ‘Food Safety Culture’ strategy, we can reduce the probability of cross-contamination of microbiological contaminants, such as bacteria…”

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Engaging Leadership (Example B)

ABC Food Manufacturing Inc.

• 5,000 staff• 24/7 operation• 5 product recalls in 2019• Staff attrition @ 40%• Dated practices and equipment

So, how will improving the ‘Culture’ benefit the business..?

o $ savings through fewer non-conforming productso $ savings through fewer product recalls (avg. @ $5m)o $ savings through reduced staff attrition (10% @ $1.8m)

“So, through our proposed ‘Food Safety Culture’ strategy, we aim to reduce X by Y, and save the business ≥ x $...”


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Tips on how to build a Food Safety Culture Team

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Tips on Building a ‘Culture of Food Safety’ Team…

• Stick with what you know, for example, HACCP…

• How did you build a HACCP Team..?

• So, who do you need to engage in a ‘Culture of Food Safety’ Team..?

o Senior Leadership

o Food Safety

o Operational / Facility Management

o Human Resources

o Marketing

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Tips on Building a ‘Culture of Food Safety’ Team…Developing a ‘Culture of Food Safety’ Team makes sense, however, why do you need…

o Senior Leadership..?

o Food Safety..?

o Operational / Facility Management..?

o Human Resources..?

o Marketing..?

By developing a ‘Culture of Food Safety’ Team, everyone, from the top down, is invested in it’s success moving forward…

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Tips on Building a ‘Culture of Food Safety’ Team…So, now you have an idea of how to begin developing your ‘Culture of Food Safety’ Team, and how your colleagues will support this. What’s next..?

o Survey your colleagues…

o Analyze the results…

o Let your colleagues know that they have been heard… (you said, we heard, we’re going to…)

o Implement positive changes… (line champions, CEO for the day, red team vs blue team, etc…)

o Continuously review, measure, understand, communicate & improve…

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Tips on Building a ‘Culture of Food Safety’ Team…Survey my colleagues? Great idea… but how..?

o Download and use the GFSI Position Paper – ‘A Culture of Food Safety’…

o Use the Dimensions & Sub-Dimensions to guide your survey questions…

o Review your organizational data, what issues have you identified, for example, what is your current staff attrition rate…

o Focus on key objectives, what are you trying to improve, include, reduce or remove…

o Leverage your HR and Marketing colleagues to maintain open and consistent communication (internal & external)…

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Tips on Building a ‘Culture of Food Safety’ Team…Examples of survey questions to get you started…

o How engaged would you say that your Senior Leaders are today on the topic of Food Safety?

o How effective is the training that you receive today to convey your companies expectation of Food Safety to all employees?

o Are you more likely to receive praise or criticism from your Line Manager / Supervisor if you identified an area of risk?

o How comfortable do you feel today giving feedback to your Line Manager / Supervisor?

o What three words would you use today to describe your companies Food Safety Culture?

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Examples of useful survey metrics include:

o Please score the following from 1 to 5(1 = Low, 3 = Moderate, 5 = High)

o Please rate the following question (Highly Engaged – Partially Engaged – Not Engaged)

o Please rank the following in order of likelihood (Highly Likely – Likely – Not Likely)

o Please rate the following in order of effectiveness(Highly Effective – Adequate – Ineffective)

o On a scale of 1 to 10, how important is…(1 = Low, 5 = Average, 10 = High)

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10%

20%

40%

30%

FOOD SAFETY TRAININGHighly Effective Effective Average Poor

2019

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So now you have usable data, what do you do with it..?

o Review with your Food Safety Culture Team

o What is the survey data telling you

o Where are the immediate ‘wins’

o Who is going to own the change

o Tell your colleagues what you have learnt, what you plan to do and what role they will play (You Said, We Heard, We Will Do…)

o Leverage your HR and Marketing colleagues, open, frequent and effective communication is crucial…


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What are the benefits of embracing a ‘Culture of Food Safety’..?

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Some of the benefits of embracing a ‘Culture of Food Safety?’o The ability to pinpoint areas for improvement

o The ability to identify ways to improve organizational performance

o The ability to demonstrate a higher level of commitment to customers beyond an annual ‘Food Safety’ audit

o The ability to demonstrate a level of commitment to your staff

o The ability to save your organization money

o The ability to reduce Food Safety risks


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Next Steps…

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Next Steps

o Download a copy of the GFSI position paper on ‘A Culture of Food Safety’

o Build a business case

o Engage your colleagues – Build your team

o Measure your ‘Food Safety Culture’

o Understand the data – Focus on continuous improvement

o Internal and external communication

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Next Steps

mygfsi.com/images/A_Culture_Of_Food_Safety/GFSI-Food-Safety-Culture

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Thank You…

…How Can BSI Support You?

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Copyright © 2019 BSI. All rights reserved

Further Information & Support

Neil CooleDirector – Food & Retail Supply ChainBSI Americas

[email protected]

www.bsigroup.com/en-US/

www.bsigroup.com/es-MX/

www.bsigroup.com/pt-BR/

www.bsigroup.com/en-CA/

a culture of food safety - enfasis.com...food safety is important, we do a lot every time we have an...

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