ANTHONY CRESPO3 Cherokee Trail, Oakland, NJ 07436 | H: (201)405-1926 | C: (201)966-8404 | acrespo961@gmail.com

Summary

Accomplished, dedicated, results-oriented professional with over 30 years’ experience in banking management, customer service, retail banking operations and sales. Highly effective team leader with proven ability to develop relationshipswith clients built on trust, ethics and confidence.

Core Competencies

Retail operations and management Excellent communication skillsTeam building and leadership Strong interpersonal skillsBusiness and client development Customer serviceProblem solving Fluent in Spanish

Experience

Assistant Vice President, Retail Banking Manager 05/2013 to 01/2015Ponce De Leon Federal Bank Bronx, NYEffectively managed the Retail Banking department to ensure the financial services needs of the Bank's customers weremet. Managed and oversaw the branch network and internal operations in accordance with established systems, policiesand procedures. Developed, implemented and achieved annual goals and objectives. Ensured compliance with variousoperating policies, procedures and regulatory requirements.

Managed and coached 13 branch sales managers in all aspects of the business to ensure they exceeded thegoals/objectives for sales/deposit growth, service delivery and operational soundness.Directed and oversaw operational audits for 13 branches to ensure corrective measures were implemented andreported to the Audit Committee.Implemented and managed the bank's Vendor Management program; developed policies and procedures; established an assessment process that ranked vendors by criticality and risk, financial condition and servicequality and support.Managed Records Retention function; ensured compliance with established operating policies, procedures andregulatory requirements.Supervised Item Processing and Facility Management functions.Improved operational efficiency by coaching and developing staff, ensured adherence to operating policies andprocedures and stayed current with compliance standards.Collaborated with Human Resources to develop and implement a new performance management system, operational training process and ensured staff completed required training in a timely manner.Communicated effectively with all departments and management personnel to integrate the bank's business goalsand objectives.Chaired product delivery and vendor management committees comprised of executive management anddepartment heads.Prepared and presented reports to the Chief Operating Officer, Board of Directors, Audit Committee, workinggroups and operating committees.

Branch Sales Manager 03/2005 to 04/2013Ponce De Leon Federal Bank Union City, NJManaged and developed an effective branch sales team to deliver superior customer service; implemented strategies toachieve goals/objectives; ensured compliance with operating policies/procedures and regulatory requirements; providedguidance and leadership through consistent coaching and training to develop a knowledgeable and effective team.

Oversaw daily sales and customer service activity while maintaining operational integrity of the branch to ensuresuccess.

Achieved annual deposit growth of 8% per year by recommending promotional products for our market, enhanced client relationships through exceptional customer service, effective sales strategies and developingclient referrals.Participated in community activities to promote the branch and enhance the bank's image.Consistently achieved satisfactory results on all internal and external audits.Appointed Audit Team Leader to lead all branch audits in 2011.Maintained a thorough knowledge of the features and benefits of all the bank products and services in order toascertain customer needs.Provided guidance and leadership to the branch sales team to promote an exceptional sales and service culturethrough consistent coaching and training.Maintained regular communication with the Retail Banking Manager, other department managers andappropriate staff to integrate goals and activities.Prepared periodic sales and products reports for the Retail Banking Manager, Audit Committee and other groupsthroughout the bank as needed.

Assistant Vice President, Branch Manager 01/1983 to 02/2004Chemical Bank/JP Morgan Chase Bank NY and NJ

Directed daily bank operations and managed branch sales activity, oversaw business development and grewdeposits and loan balances.Led efforts to increase revenue to meet and exceed branch goals.Managed, coached and mentored staff to increase team performance and effectiveness.Developed and maintained positive ongoing business relationships with clients and customers.

Work History

Financial Center Manager 10/2004 to 03/2005Wachovia Bank Hackensack, NJ

Education

79 credits earned towards B.B.A.Baruch College New York City, NY