a 2014 - in groupe · the impact of simplification and digital transformation the imprimerie...
TRANSCRIPT
2014ANNUAL REPORT
2
TABLE OF CONTENTS
INTRODUCTION 5
1 Messagefrom the CEO 6
2 The Imprimerie Nationale Groupin summary 8
NEW CHALLENGES 11
1 Merging the domainsof banking and identity 12
2 Mobility as an agentof development 14
3 The challenge of modernisingpublic policy 16
4 Unleashing the potentialof digital identity 18
5 Cyberspacewithout borders 20
6 User experience at the heartof technological innovations 22
7 Cybersecuritychallenges 24
AN INNOVATIVE BUSINESS MODEL 27
1 An innovative transformationof production facilities 28
2 A new dimension andnew markets 30
3 Five globalsolutions 32
4 A globalpresence 34
5 A diverseclientele 36
DNA SECURITY 39
1 Second generationpassports 40
2 New eBoosterModule 42
2014 PERFORMANCE AND STRATEGIES 45
1 Financialresults 46
2 Components 48
3 Credentials 50
4 Identity 52
5 Data 54
6 Flow 56
7 Newobjectives 58
ADMINISTRATION 61
1 Boardof Directors 62
2 ExecutiveCommittee 64
COMMITMENTS 67
1 Sustainabledevelopment 68
2 Humanresources 70
3 ProjectDouai 2.0 72
MILESTONES 75
1 20 years with INSA 76
2 Celebrating the douaiproduction site’s 40 years 78
3 The Art and Printmaking Book Workshop,an area open to artists 80
4 Creating an endowment fund forthe printing company’s heritage 82
3
4
INTRODUCTION
12
MESSAGE FROM THE CEO
THE IMPRIMERIE NATIONALE GROUP IN SUMMARY
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P8
5
What is your stance on market development ?
How did the Group perform in 2014 ?
1 - DIDIER TRUTTFROM THE CEO MESSAGE
The environments and ecosystems in which we
operate are in a constant state of flux: the domains of
identity and banking are merging onto one sole format, which,
for that matter, have the capacity to support multiple interrelated
services - whether public or private. There have been so many digital
transformations that the Imprimerie Nationale Group has integrated
and now offers the following confirmed supports for its clients:
mobility - the veritable new technological frontier, the digital transfor-
mation of companies, the protection of valuable assets - particularly
those concerning personal data in cyberspace, and the cybersecurity
challenges with which administrations, businesses, and citizens are
faced.
2014 marks an important year for the Group.
The Group has strengthened the technology value chain
by the increased stake in the company SPS and the integration
of core business components. Following our growth strategy’s success
from 2009 to 2013 (+25% growth and over 12% profit), the Group
has demonstrated again its competitive position and innovative ability
to serve its clients in 2014. Compared to 2013, the Group has had a
very solid financial performance: with a 23% increase, coupled with a
pre-tax net profit of 12.9%, a € 202.4 million turnover was achieved.
These profitable accomplishments are the result of cutbacks which
reflect the Group’s flexibility. Through improved productivity and
product diversity, the Imprimerie Nationale Group has strengthened
its position as provider of secure identity documents in an internatio-
nally competitive market.
6
What is your approach for 2015 ?
In 2015, our intentions are focused on four major
challenges. First, reinforcing the Group’s position within the
technology value chain in order to acquire greater expertise and a
competitive edge. Second, accelerating the Group’s development in exports
and establishing its position as major player in the domains of banking and
identity, mobility, and services. Third, establishing the Group’s role as a vital
player in digital identity security by offering continual innovation. Finally,
our fourth approach, positioning ourselves as a partner in the digital trans-
formation of public and private sectors and adhering to a fixed budgetary
framework by offering competitive and innovative solutions to reduce costs.
Our strategic vision is clear: to further strengthen our predominance regar-
ding secure solutions for identity. Our ability to create new digital proposals
that are compatible with our clientele’s developing needs, our expertise
and state of mind are all assets that provide us with full confidence in our
mid-term goals.
Didier Trutt - CEO
7
202 000 00012,9%
20%68800
1/32
in turnover
net profit
export turnover
Present in countries
associates
of staff dedicated to R&D and engineering
production sites
2 IN SUMMARYTHE IMPRIMERIE NATIONALE GROUP
2014 Key figures
The Imprimerie Nationale Group’s strategy meets the
challenges of the digital revolution.
As a committed player of this new era, the Imprimerie Nationale
Group designs and delivers integrated solutions that safely, sustainably
and reliably manage our credentials, our identities, our data and the
thereto attached rights.
Trustat the heart of our identities
8
Solutions for State and Civil services
Solutions for companies, public institutions and organisations.
Solutions for governments and international companies.
Secure, high-value components added to secure contactless documents.
FOUR BRANDS FIVE SOLUTIONS
400 000 000micromodules
per year
COMPONENTSSolutions consecrated tothe issuance of bankingand identity components
25 000 000official credentials
per year
CREDENTIALSSolutions consecrated tothe issuance of official credentials
2 000 000secure
professionalidentities
IDENTITYSolutions consecrated toprofessional identity management
1 000 000cases handled
per year
DATASolutions consecrated topaperless security
500 000 000administrative
documents printedper year
FLOWSolutions consecrated tothe simplification andcontrol of printing flow
9
10
1
7
23
4
56
NEW CHALLENGES
The underlying issue of personal data
CYBERSPACE WITHOUT BORDERS
Digital commitment
USER EXPERIENCE AT THE HEARTOF TECHNOLOGICAL INNOVATIONS
Protecting valuable assets
CYBERSECURITY CHALLENGES
The impact of simplification and digital transformation
THE CHALLENGE OF MODERNISING PUBLIC POLICY
The digital transformation of European companies
UNLEASHING THE POTENTIAL OF DIGITAL IDENTITY
A new technological frontier
MOBILITY AS AN AGENT OF DEVELOPMENT
New scope of possibilities
MERGING THE DOMAINS OF BANKING AND IDENTITY
P12
P14
P16
P18
P20
P22
P24
11
1 OF BANKING AND IDENTITYMERGING THE DOMAINS
New scope of possibilities
The convergence of eID/Banking on a single
card is increasingly sought by governments who reco-
gnise the opportunity to provide citizens with multiple services
via a single medium. This consolidation is representative of true inno-
vation as it reduces administrative costs, improves the quality of services
provided to citizens, prevents fraud and corruption, and opens access
to banking tools. These services will boost economic growth, invest-
ment, and trade while simultaneously providing guaranteed proof of
citizenship through biometric verification and a highly secured card.
The interoperability of the new Dual interface (contact
and contactless) bank cards allows for a wider range of
possibilities. First and foremost, the convergence of multiple – and
hitherto separate - functions onto one single card. Electronic national
identity cards and debit cards will henceforth merge into one and will
additionally be able to accommodate numerous other interrelated func-
tions such as voter, health, and transport sector cards, among others.
Many governments, including those of Ghana and Nigeria, have
already chosen to embrace the full potential of the convergence of
eID/Banking. These governments placed their trust in the Imprimerie
Nationale Group, through its affiliation with the SPS company, to
supply the electronic components of the cards that will eventually
serve over 180 million citizens.
12
STATE
HEA
LTHCARE/SO
CIA
L
BANKING
MOBILE
E-COMMER
CE
TRAVEL
0102
03
04
05
06
07
08
091011
12
13
14
15
16
17
18
1920
SOURCES : Research and Analysis by Advancy
*PIN : Personal Identification Number*NIS : National Identification System
2019181716151413121110090807060504040404030303030201 GOVERNMENTAL SERVICES
Access to services and social assistance with the CNIe (French electronic National Identity Card).
ELECTIONSPIN* scanned for identification and validation of the right to vote.
DRIVING LICENCEIssuance subject to validation of PIN.
HEALTHPIN and biometric information compared to NIS* data.
RETIREMENTIdentification by the CNIe to collect retirement pension.
CHILDREN’S RIGHTSSearching for lost children’s parents with CNIe and PIN.
DISASTER CONTROLIdentification of people receiving assistance.
EMPLOYMENTCNIe as proof of full identity.
EDUCATIONDegrees and certificates, loans, the Ministry’s projected workforce.
REMITTANCES FROM ABROADAuthentication for reception.
INSURANCEAuthentication in order to receive compensation.
BANKING SERVICESAuthentication upon opening an account, withdrawal/transfer.
BANK LOANSCredit check.
SIM CARDSCNIe as official document to access mobile communications.
FOUNDING A COMPANYConnected to a person’s PIN.
E-COMMERCEThe possibility of PIN being mandatory for all purchases.
LEASE AND SALES AGREEMENTSAuthentication with digital image.
PORTSIDE SHIPPING AND RECEPTION OF GOODSImported/exported goods linked to PIN.
PASSPORTPIN indicated on passport, verified information upon issuance.
TRAVELAuthentication at airports, borders, police stations to purchase tickets.
DUAL IDENTIFY/BANK CARDS MANAGE MULTIPLE APPLICATIONS
Example : Ghana
13
A new technological frontier
2 OF DEVELOPMENTMOBILITY AS AN AGENT
In the interest of making nomadic entrepreneurship
the new agent of development, companies are faced with
the challenges of offering increasingly innovative services as
well as promoting management and interplay flexibility. Whether it’s
interconnected objects, smart cities, virtual private clouds, or identity
management platforms, the integration of software technology into
products and applications establishes professional mobility as the new
technological frontier.
As professional mobility is at the heart of economic concerns and is
equally synonymous with productivity, it must offer optimised solutions
that integrate maximal specific security constraints.
In order to offer more user-friendly features, technology, now
more than ever, must be able to serve nomadic entrepreneurs.
Location independence, a veritable digital cornerstone, has recently
become the norm and mobile applications have become a serious concern
for development. By offering applications for transport sectors (the implementation of
a platform will enable the replacement of Intercommunal Syndicate’s
issuing of transport cards), and for businesses and communities (the
establishment of a professional digital identity management platform),
the Imprimerie Nationale Group provides new professional mobility
services that meet the highest level of security standards and thus,
increase their users’ operational effectiveness.
14
MOBILE TECHNOLOGY AT THE HEART OF COMPANIES
BECOMING MOBILEWHY ARE BUSINESSESTURNING TO APPS*? EXPONENTIAL GROWTH OF APPS*
THE FUTUREOF MOBILE TECHNOLOGY
By 2020, 50% of paymentswill be made via mobiles.
Companies around the world areincreasingly integrating mobile technology
and applications into their business.
By 2015, 50% of business IT toolswill become mobile tools.
The North American mobile application market for businesses is expected to reach 6.85 billion USD in 2015,
compared to 1.76 billion USD in 2010.
By 2016, mobile application downloadsare expected to reach 44 billion.
The global market for mobile applications is worth an estimated 25 billion USD. 50%
OF PAYMENTS
44 BILLIONMOBILE APPLICATION
DOWNLOADS
25BILLION
USB
59%INCREASE
IN PRODUCTIVITY
62%TIME SAVINGS
29%COST
REDUCTIONCOST
REDUCTION
50%
1,76Bn2010
6,85Bn2015
SOURCES : Research and Analysis by Advancy, Apptopia, Flurry, Travopia, Phonearea and Kictanet
* APPS : mobile applications
15
3 PUBLIC POLICYTHE CHALLENGE OF MODERNISING
The impact of simplification and digital transformation
The Imprimerie Nationale Group contributes significantly to the simpli-
fication endeavour, particularly through the development of paperless
solutions for civil service and business mail processing (Cloud Printing),
new desktop publishing services, as well as innovative solutions for
archiving and digital safety. The BPO solutions (business process
outsourcing) complement the Imprimerie Nationale Group’s proposi-
tion and are in accordance with the objective of productivity gains and
greater efficiency for businesses and civil services.
According to the BVA Innovation Barometer, BFM Business,
L’Usine nouvelle, the two most important measures to achieve that in-
volve a digital dimension are innovations in business management (electronic
company identity card, electronic forms) and the creation of a secure digital
space for the younger generations (digital safes to store documents necessary
for administrative procedures).
State-appointed administrative simplification granted by new digital solutions both meets users’
high expectations and represents one of the main approaches to the improvement of public service quality.
The government has committed to making life easier for the French and is using its leverage, namely through
a long term simplification programme, in order to accomplish this task. Regarding the challenge of simplification, the
responsibility of this effort is placed equally on both the citizens in contact with civil service and the businesses that execute
administrative tasks daily.
16
*Subject to the maximum value of two vouchers per meal.SOURCES : idé
… FOR BUSINESSES… FOR PRIVATE INDIVIDUALS
Valid for 15 years (currently for 10 years).
Will become digital (rechargeable cards or via smartphone applications).The amount debited will be the exact sum due.*
Online consultationof the number of points.
One single file per request.
Simplified proceduresand reduced inspections.
Cost of registrationin the company register
reduced by 50%.
When founding a business, applicantswill no longer be required to submit
their deed to the fiscal services office.
State-subsidised contracts, publicprocurement contracts, VAT payment…
All possible online.
IDENTITY CARDS
LUNCH VOUCHERS
DEMERIT POINT SYSTEM FOR DRIVING LICENCES
SOCIAL HOUSING
RESEARCH AND DEVELOPMENT TAX REDUCTION
COMPANY REGISTERS
COMMERCIAL BUSINESSES
PAPERLESS PROCEDURES
If a request is not fulfilled by civil service, the answer will automatically become yes. This “tacit agreement” policy will become the common law principle.
CIVIL SERVICE
201 MEASURES HAVE BEEN ANNOUNCED…A STRATEGY FOR SIMPLIFYING AND UPDATING CIVIL SERVICES
17
The digital transformation of European companies
4 OF DIGITAL IDENTITYUNLEASHING THE POTENTIAL
For the Imprimerie Nationale Group, the guiding prin-
ciples should be to prioritise easily operated, user-driven designs,
to take into account the scope of ecosystems that links users together, to
recognise private initiatives by officially certifying them, and to go beyond
regulatory obligations by ensuring vigilance concerning security levels and
the balance between transactions and security issues.
Adopted in July 2014, an eIDAS regulation, pertaining to
digital identity, helped to establish a federation of identities on
European soil. Consisting of a veritable union of fundamental representatives,
which allows for the evolution of a globally cohesive ecosystem regarding
European digital identity, the success of digital services depends on the colla-
tion of three key factors: they are to be useful, secure and reliable.
By managing the professional identities of multiple industries, the
Imprimerie Nationale Group is able to focus its efforts at the core of these
challenges that Europe faces. Within the transport sector: through the
presence of the European Tachograph, nearly one million transport profes-
sionals are equipped with a secure professional identity that allows them
to circulate within the European Union by means of interconnected and
interoperable systems.
Within the healthcare sector: through the management and modernisation
of professional identities of the healthcare sector in France, over one million
professionals are being prepared for the challenges related to eHealth and
Telemedicine. Likewise, this is being done in businesses and communities
through the development of a highly secured digital platform that manages
professional identities from shared services (solution Pass’IN).
18
Electronic storing /e-registered delivery
STORAGE03
Creation of certifiedelectronic documents/
Electronic signature
CREATION02
Authentication of internet sitesand digital identities.
AUTHENTIFICATION01
/Document authentication/Document authentication
09:56
TIME STAM
P
26.02.2015
CERTIFIED
CERTIFIED
Costreduction
Timesavings
Digitalarchiving
SOURCE : European CommissionSOURCE : European Commission
eIDAS : BENEFITS FOR EUROPEAN BUSINESSES
19
5 WITHOUT BORDERSCYBERSPACE
The underlying issue of personal data
For the Imprimerie Nationale Group, data protection must be at the heart of
the issues concerning all digital transformation actions in the service of the
State, businesses and citizens. Regarding this issue of personal data protec-
tion, the Imprimerie Nationale Group is working in service for the State, is
in close collaboration with ANSSI (French Network and Information Security
Agency), actively discussing with the CNIL (National Commission for Data
Protection and Liberties), and is partners with the Mines-Telecom Chair.
Personal data circulates on worldwide networks and is stored
on worldwide servers. With future technological advancements, no-
tably via connected devices, it is the highly confidential and private eHealth
or eBanking data of tomorrow that will be found on servers.
Without ethical data or governing methods, it is presently impossible to
guarantee all users the right to manage their personal data; namely, who is
given access or even when data can be deleted.
Temporal or territorial, cyberspace does not have borders. As in any
univers libre, cyberspace welcomes all users without discrimination, regardless
of any possible intentions.
20
111 222 333
444 555 666 777
1 2 3
4 5 6 7
THE POSSIBILITY TOREMOVE MY DATA.
TO BE ABLE TOCONSULT MY PERSONAL
INFORMATION.
TO KNOW EXACTLYWHAT INFORMATION
IS COLLECTED ABOUT ME.
TO OBTAINLEGAL PROTECTION.
AN ONLINECONTROL PANEL
TO MONITOR MY DATA.
A CLEAR STATEMENTABOUT THE MANNER
IN WHICH THE DATA IS USED.
A SYSTEM OF FINESFOR THE MISUSE
OF DATA.
THE POSSIBILITY TOREMOVE MY DATA.
TO BE ABLE TOCONSULT MY PERSONAL
INFORMATION.
TO KNOW EXACTLYWHAT INFORMATION
IS COLLECTED ABOUT ME.
TO OBTAINLEGAL PROTECTION.
AN ONLINECONTROL PANEL
TO MONITOR MY DATA.
A CLEAR STATEMENTABOUT THE MANNER
IN WHICH THE DATA IS USED.
A SYSTEM OF FINESFOR THE MISUSE
OF DATA.
73 % 70 % 69 %
68 % 66 % 64 % 62 %
WHAT TYPE OF DATA CONTROL WOULD INTERNET USERS LIKE TO HAVE?
INFORMATION SHARED ONLINE
PROFILEOF USERS
070707
090909
080808
060606
101010
050505
040404030303
020202
010101DIGITALFINGERPRINTS
03%SHARE THEIR
MEDICALINFORMATION
05%05%05%SHARE THEIR
FINANCIALINFORMATIONFINANCIALINFORMATIONFINANCIALINFORMATION
10%10%10%SHARE THEIR
IDENTIFICATIONDOCUMENTS
13%13%13%SHARE THEIR
WORKHISTORY
18%18%18%SHARE THEIR
TELEPHONENUMBERS
23%23%23%SHARE THEIR
PREFERENCES& OPINIONS
33%SHARE THEIR
NATIONALITIES47%SHARE THEIR
PHOTOSOF THEMSELVES
51%SHARE
NAMES84%84%84%SHARE THEIR
07
09
08
06
10
05
0403
02
01DIGITALFINGERPRINTS
03%SHARE THEIR
MEDICALINFORMATION
05%SHARE THEIR
FINANCIALINFORMATION
10%SHARE THEIR
IDENTIFICATIONDOCUMENTS
13%SHARE THEIR
WORKHISTORY
18%SHARE THEIR
TELEPHONENUMBERS
23%SHARE THEIR
PREFERENCES& OPINIONS
33%SHARE THEIR
NATIONALITIES47%SHARE THEIR
PHOTOSOF THEMSELVES
51%SHARE
NAMES84%SHARE THEIR
Cautious, they consider their datato be private and take measures
to keep it that way.
NON-SHARERS
30%
They do not have a setposition, but they wonder
if they can trust privateand public companies.
SCEPTICS
22%
They see the benefits ofinformation exchange and
prefer valuable services overwithholding personal data.
PRAGMATISTS
20%20%
They are aware of theirdata’s financial value and
know that they can gain timeand money by sharing it.
VALUE HUNTERS
19%19%
They consider a large quantityof information to be impersonal
and are, consequently,very willing to share it.
SHARERS
8%8%
SOURCES : European Commission, Think Tank Demost
INTERNET USERS AND PERSONAL DATA
21
6 OF TECHNOLOGICAL INNOVATIONSUSER EXPERIENCE AT THE HEART
Digital commitment
The innovative efforts of the Imprimerie Nationale Group are also focused
on passport security standards. The development and expansion of new
security features enables law enforcement officers to verify the authenticity
of passports. The INKover® Security combines three industrial techniques
in order to create a simple and efficient verification sensor on the cover.
The Imprimerie Nationale Group also offers a new generation of opti-
cally variable ink: SPARK®. This high security ink enables fast, deviceless
passport authentication.
Within the card sector, the Imprimerie Nationale Group has produced
identification cards featuring the most advanced security measures on the
market. The INsides® technology - transparent-edged polycarbonate cards,
offers an unparalleled level of security and low-cost authenticity verifications.
As for the eBooster® technology - it allows contactless, dual or hybrid cards
to be distributed at lower cost and with longer lifespans than other forms of
technology on the market.
Reinventing products and services, identifying
new opportunities endorsed by new functions, emerging
sustainable business models: all of these can be accomplished
by integrating “user experience” as a source of technological innova-
tion, which, in turn, creates value for the ecosystem’s entire team.
By virtue of their involvement in digital commitment and as an innova-
tion accelerator, the Imprimerie Nationale Group developed four new
original technologies in 2014.
Innovation, digital processing, data security...whether it’s a question of reversing or rising trends, businesses are
now more than ever calling upon their knowledge and creativity to reexamine the user relationship in favour of greater
digital commitment and to offer pertinent, personalised, and fully-developed solutions.
22
SOURCES : SafeNot, Breach Level Index
50%
40%
30%Independent reports
Reputation
Word of mouth
Customer reviews
Price
Independent reports
Reputation
Word of mouth
Customer reviews
Price
FACTORS OFPURCHASING DECISIONS
28% of businesses consider itto be the most important 93% of businesses consider user experience
to be a strategic priority
40%
35%
32%
21%
Overall multichannel improvement
More interaction and information
Client-centred policy
Personalisation options
Overall multichannel improvement
More interaction and information
Client-centred policy
Personalisation options
USER EXPECTATIONS
CATALYST OF ADDITIONAL SPENDING
Industrial revolutionIndustrial revolutionGlobalisationand free trade Internet
Social networks and personalisation
“Control production,control the market”“Control production,control the market”
“Control distribution,control the market”
“Control information,control the market”
“Control experience,control the market”
THE PRODUCTIONera
THE DISTRIBUTION era
THE INFORMATIONera
THE EXPERIENCE eraTHE EXPERIENCE
1900 1960 1990 2010
PARADIGM
CATALYST
THE EXPERIENCE ERA
THE USER EXPERIENCE
23
7 CHALLENGESCYBERSECURITY
Protecting valuable assets
Data control is an integral part of the Imprimerie Nationale Group’s
infrastructure. The Group has a protection level equivalent to the finesse of
the digital identities it operates, which is supported by the following certifi-
cations: PS1 (Category 1 Sensitive Point), OVI (Operator of Vital Importance)
and more specifically, RGS*** (General Security Database) for its digital
professional identity management platform, Pass’IN.
As data is a veritable valuable asset, it is vital to protect
it against threats that lead to loss, inaccessibility, alteration or
disclosure.
As a provider of technological solutions for official credentials, professional
identities, service flow and online data, the Imprimerie Nationale Group
decided to reinforce its SIEM (Security Information and Event Management)
by implementing the deployment of a security operations centre that is
focused on cybersecurity and has the ability to treat any APTs (Advanced
Persistent Threats). The Imprimerie Nationale Group is convinced that it is
presently crucial to provide interpretive intelligence and expertise that are
capable of detecting surreptitious and invisible threats.
Cybercrime has become a reality. According to the latest avai-
lable research, 90% of American companies have been hacked; among
these companies, 59% admitted that their networks had been breached on
more than one occasion. Furthermore, 92% of data attack perpetrators are
external and in 75% of cases, the attacks are for financial reasons.
24
26PER SECOND
1 549PER MINUTE
92 933PER HOUR
2 230 397PER DAY
200 735 721LOST/STOLEN DATA
01%EDUCATION07%
OTHERS
08%GOVERNMENT
09%HEALTH
20%TECHNOLOGY
55%FINANCES
01%BACKED BYGOVERNMENT MEMBERS
01%ACTIVISTS
11%MALICIOUS
COMPANY INSIDERS
25%ACCIDENTAL
LOSS
61%MALICIOUSHACKERS
DATA LOST OR STOLEN BY INDUSTRY
INCIDENTS OF LOSS OR THEFT BY SOURCE
SOURCES : Safe Nat, Breach Level Index
DATA LOSS/THEFT(FIRST SEMESTER 2014)
25
26
1
23
4
5
AN INNOVATIVE BUSINESS MODEL
Governments, civil services, and businesses from both private and public sectors
A DIVERSE CLIENTELE
A stronger presence on the technology value chain
FIVE GLOBAL SOLUTIONS
Exportable French technology
A GLOBAL PRESENCE
The Imprimerie Nationale Group reaches exceptional technological size
A NEW DIMENSION AND NEW MARKETS
Digital version of the Imprimerie Nationale
AN INNOVATIVE TRANSFORMATION OF PRODUCTION FACILITIES
P28
P30
P32
P34
P36
27
Digital version of the Imprimerie Nationale
1 OF PRODUCTION FACILITIESAN INNOVATIVE TRANSFORMATION
This new industrial organisation has had a significant impact on the
standard of service provided to users: the processing time for passport
personalisation has been reduced from six to two business days and vehicle
registration cards are issued on the same day. By means of incrementally
improving lean manufacturing, the competitive position of the production
chain has been strengthened, placing the Group at the highest position
among the six global-scale manufacturing operators of ID1 format polycar-
bonate cards.
New innovative developments finalised the Group’s digital transformation:
the introduction of physical and digital public data archiving resolutions
in compliance with to the approval of SIAF (French Interministerial Archive
Service); the industrialisation of a UGAP-referenced* digital printing sector;
the development of a SAAS (Software-as-a-Service) platform to provide
RGS*** certified, digital, professional identities; and also, the introduction
of supervisory and operating services for critical servers, which are hosted on
the production site for the clients’ benefit.
The transformation of Douai’s industrial site materia-
lised through three major phases. First and foremost, by inte-
grating electronics into credentials by means of an ANSSI ecosystem
as well as electronic component suppliers; secondly, by streamlining the
personalisation of credentials by means of the Group’s development of
specific software platforms that guarantee the security and integrity of
physical and logical flow; and finally, through the implementation of a poly-
carbonate card sector, which, due to its sustainable properties, is considered
baseline material in the domain of identity.
The transformation of production facilities, initiated by the Imprimerie Nationale
Group in 2009, has made the Group one of the key players in digital transformation.
28
POLYCARBONATE CARDS
BIOMETRIC PASSPORTS
QUALITY CONTROL
29
The Imprimerie Nationale Group reaches exceptional technological size
2 NEW MARKETSA NEW DIMENSION AND
Through this integration, the Imprimerie Nationale
Group is strengthening its presence in the technology value
chain. From card production to personalisation, the Group is thus taking
strong technological lead in secure identity solutions through the complemen-
tary, patented technologies of SPS and the Imprimerie Nationale Group; DUAL
inductive coupling and transparent-edged polycarbonate cards, respectively.
As a strategic undertaking for France, and valuable producer by means of
strong technological and commercial collaborations, the Group Imprimerie
Nationale is gaining growth opportunities in divisions of regulated profes-
sions, identity and banking markets, and is also strengthening its international
foundation: an agent of development for the entire French identity export
sector.
In 2014, the rise in capital power of Smart Packaging Solutions (SPS)
validated a long-standing partnership between the two companies. Since 2011,
the Imprimerie Nationale Group has become an equity partner of SPS and by virtue
of their complementary and patented technologies, the two companies have already
successfully developed joint innovative credentials owing to their complementary and
patented technologies.
30
01 02 03 04 05 06 07 08 09 10
CHIP PRODUCTIONSEMI-FINISHED PRODUCTS(INLAYS / ANTENNAS / …)
CARD & PASSPORTPERSONALISATION
SYSTEMSINTEGRATION
READERS& TERMINALS
OSINTERFACES& APPLICATIONS
CONTACTLESSPLATFORM PRODUCTION
CARD & PASSPORTPRODUCTION SERVICES
E-COMPONENTS E-DOCUMENTS E-SERVICES & SYSTEMS
31
COMPONENTS
DATA
A stronger presence on the technology value chain
3 SOLUTIONSF IVE GLOBAL
Solutions consecrated to securing components with high added value
• eBoost PAY for banking and transport sectors
• eBoost ID for electronic identity cards
• eBoost PASS for electronic and biometric passports
Solutions consecrated to paperless security
• Digitalisation and archiving
• Digital safes
• Trust and evidence management services
32
FLOW
IDENTITY
CREDENTIALS
• Document audits
• Single-piece mail services
• Continuous and/or complex printing
Solutions consecrated to the simplification and control of data flow and printing
Solutions consecrated to identity management
• Production of secure official credentials
• Management of civil state
• Integration and maintenance of multi-credential production platforms
Solutions consecrated to the issuance of official credentials
• Production of secure official credentials
• Management of civil state
• Integration and maintenance of multi-credential production platforms
33
AFRICA- Algeria- Benin- Cameroon- Central African Republic- Chad- Comoros- Congo- Djibouti- Gabon- Guinea Bissau- Kenya- Madagascar- Mali- Mauritania- Morocco- Mozambique- Niger- Nigeria- Républic of Côte d’Ivoire- Senegal- Seychelles- South Africa- Sudan- Togo
EUROPE- Albania- Andorra- Belgium- Croatia- Cyprus- France- Georgia- Germany- Hungary- Ireland- Italy- Malta- Monaco- Poland- Portugal- Russia- San Marino- Slovakia- Spain- Switzerland- Turkey- Ukraine- United Kingdom
AMERICAS- Argentina- Brazil- Canada- Chile- Colombia- Panama- United States
MIDDLE FAST- Israel- Lebanon- Palestine- Qatar- United Arab Emirates
ASIA/OCEANIA- Australia- Indonesia- Japan- New Zealand- Philippines- South Korea- Taiwan
COMPONENTS
DATA
FLOW
CREDENTIALS
IDENTITY
Exportable French technology and solutions
4 PRESENCEA GLOBAL
On a global scale, the Imprimerie Nationale Group is a major
player in secure identity solutions, with over 60 international commer-
cial references across the five following solutions: Components, Credentials,
Identity, Data and Flow.
34
AFRICA- Algeria- Benin- Cameroon- Central African Republic- Chad- Comoros- Congo- Djibouti- Gabon- Guinea Bissau- Kenya- Madagascar- Mali- Mauritania- Morocco- Mozambique- Niger- Nigeria- Républic of Côte d’Ivoire- Senegal- Seychelles- South Africa- Sudan- Togo
EUROPE- Albania- Andorra- Belgium- Croatia- Cyprus- France- Georgia- Germany- Hungary- Ireland- Italy- Malta- Monaco- Poland- Portugal- Russia- San Marino- Slovakia- Spain- Switzerland- Turkey- Ukraine- United Kingdom
AMERICAS- Argentina- Brazil- Canada- Chile- Colombia- Panama- United States
MIDDLE FAST- Israel- Lebanon- Palestine- Qatar- United Arab Emirates
ASIA/OCEANIA- Australia- Indonesia- Japan- New Zealand- Philippines- South Korea- Taiwan
COMPONENTS
DATA
FLOW
CREDENTIALS
IDENTITY
35
Governments, civil services, and businesses from both private and public sectors
5 CLIENTELEA DIVERSE
Whether it be Corporate Social Responsibility (via securing data
flow/protection), sustainable development (via digitisation, archi-
ving, and collaborative platforms), or New Information and Communication
Technology (via interoperable solutions and promoting connectivity to digital
ecosystems), clients are faced with major societal challenges that the Imprimerie
Nationale Group addresses through the services it provides.
As a leading industrial player providing products, services and
turnkey systems, the Imprimerie Nationale Group has become its clients’
business partner by communicating, both in France and internationally, with
the entirety of stakeholders in the public and private spheres. Their innovative,
secure and reliable technologies are assets that allow the Group to commit to
their clients and meet the growth challenges and optimise costs.
36
CLIENTS
France, Italy, Croatia,Philippines, Algeria, Senegal,Myanmar, Gabon, Lebanon,Mozambique, Nigeria, USA, …
Interior, Transport, Economy,Education, Health, Defence,Culture, Housing …
Healthcare (Assurance Maladie),Employment Centre (Pôle Emploi),French National Railway Company (SNCF), National Holiday Voucher Agency (ANVC),Central Public Purchasing Office (UGAP), French Judo Federation (FF Judo),Pas-de-Calais Habitat …
Société Générale,La Banque Postale, Orange,Groupe Chèque Déjeuner,PMU, AB Post …
Visa, Mastercard, American Express,Union Pay, Bank of America, Gemalto,Giesecke & Devrient, Trub, Safran ...
GOVERNMENTS
MINISTRIES
PUBLIC ORGANISATIONS
PRIVATE ORGANISATIONS
BANKING GROUPS
Electronic driving licence
Electronic European residence permits
Electronic and biometric passports
Micromodules
Inlays
Professional identities
Multi-credential platforms
Diplomas
Tax campaigns
Mass electronic publishing
Single-piece mail
Banking documents
Document audit
Web portal and services
CNIe
37
38
12
DNA SECURITY
Miniaturised module for the Dual interface card
NEW EBOOSTER MODULE
Focusing on innovation
SECOND GENERATION PASSPORTS
P40
P42
39
Unique combination of:- Gilding- Embossing- UV ink
02
SICPA-SPARK© inkNew generation optically variable inkwith BRIGHT dynamic effect
03
Laminated DID© backgroundwith 3D-effect created andmicro-perforated in the form ofgeometric shapes by lasers.
04
Unique combination of:- Mass-dyed paper- PIXEL© watermark- Electrotype watermark- Multi-tones watermark
01
Being the ultimate travel document, the passport leaves nothing to chance. The Groupe Imprimerie Nationale has designed new protection and security combinations in order to ensure the safety of citizens and facilitate intergovernmental trust.
1 PASSPORTSSECOND GENERATION
Focusing on innovation
The first innovation is the use of paper tinted with a
unique combination of PIXEL®, electrotype and multi-tone
watermarks, all at the core of the same design. The second innovation
is the use of a combination of three techniques – gilding, embossing,
and UV ink - on one single marker that is directly on the passport
cover. The third innovation is the use of a new generation of optically
variable ink, SICPA SPARK®, which provides a dynamic light effect.
The fourth innovation, on the personal data page, is the use of a
laminated DID® with a 3D effect that is created and micro-perforated
in the form of geometric shapes by lasers.
Following an analysis conducted by law enforcement experts, the
Imprimerie Nationale Group designed and developed the second gene-
ration biometric passports, which meet the highest security standards of levels
I, II, and III. By additionally integrating four new innovations to the market, its
high level of complexity significantly reduces counterfeiting attempts.
40
Unique combination of:- Gilding- Embossing- UV ink
02
SICPA-SPARK© inkNew generation optically variable inkwith BRIGHT dynamic effect
03
Laminated DID© backgroundwith 3D-effect created andmicro-perforated in the form ofgeometric shapes by lasers.
04
Unique combination of:- Mass-dyed paper- PIXEL© watermark- Electrotype watermark- Multi-tones watermark
01
Being the ultimate travel document, the passport leaves nothing to chance. The Groupe Imprimerie Nationale has designed new protection and security combinations in order to ensure the safety of citizens and facilitate intergovernmental trust.
NOTABLE INNOVATIONSOF SECOND GENERATION PASSPORTS
41
2 ModuleNEW EBOOSTER
Miniaturised module for the Dual interface card
Miniaturisation (the reduction of one-third of products
currently on the market) reduces costs as it decreases the surface
area to be plated with precious metals (Nickel, Gold, Palladium). It
also increases the production rate of modules, as well as significantly
increases product manufacturing rates.
This miniaturisation was made possible as a result of technical
challenges, such as enlarging the engraving resolution of antennas
and chip connection elements, along with the innovative design of the
eBooster antenna that optimises the recovery rate of the magnetic flow
– the carrier of contactless communications.
In anticipation of substantial pressure from its customers concerning the price of bank
cards, SPS, a subsidiary of the Imprimerie Nationale Group has launched the development of
a miniaturised module that enables the activation of contactless payment functions on the cards.
42
RELIABILITY
No weakness in the connection
COSTS
Manufacturing process thatdoes not require investment, but is duplicative and consistent with large industrial rates
DEDICATED TEAM
2 production workshopsin Rousset (SPS), 50 people,high-security environment
EXPERTISE
Radio-frequency, materials,micro-packaging, hardware,electrical testing and personalisation
BanksTransport
Electronic identitycards
Electronic andbiometric passports
e-boost PAY® e-boost ID® e-boost PASS®
UNIQUE and PATENTED technology that enables
an eBooster antenna and a chip-equipped module
to be linked through an electromagnetic connection
(with zero physical connection).
eBOOSTERINNOVATION
43
44
1
7
2
3 4 5
6
2014 PERFORMANCE AND STRATEGIES
Solutions consecrated to paperless security
DATA
Solutions consecrated to the simplification and control of data flow
FLOW
Our Odyssey 2020 strategy
NEW OBJECTIVES
Solutions consecrated to the issuance of official credentials
CREDENTIALSSolutions consecrated to professional identity management
IDENTITY
Solutions consecrated to the issuance of identity and banking components
COMPONENTSSubstantial performance
FINANCIAL RESULTS P46
P48
P50
P52
P54
P56
P58
45
Substantial performance
1 RESULTSF INANCIAL
Supported by the Odyssey 2020 programme, the Group
is part of a certified approach that can anticipate major market
trends, such as: merging banking and identity domains, mobility, digital
processing, data management, cyberspace and cybersecurity. In 2014,
the Group successfully positioned itself as a major player in market
developments through the following: the acquisition of complementary
technological resources (SPS), the development of new distinct offers
(passports and a new generation of components), and new innovative
business models (notably Pass’IN and BPO services).
Among other major achievements, the reinforcement of the Group’s posi-
tion as primary operator, both in France - through increased productivity
and production levels concerning secure documents, and internatio-
nally - where foreign governmental needs have multiplied: passports
(Côte d’Ivoire, Gabon, Senegal, Palestine ...), CNI - National Identity Card
(Seychelles), driving licence (Côte d’Ivoire), SIV - vehicle registration
system (Benin), voter card (Guinea). The Group has gained new markets in
the the following domains: components (Ghana and Nigeria, where the
provision of components is needed for the new dual identity/bank cards),
credentials (new defence agent cards and military circulation cards),
identity (health professional cards), and also data and flow (digitisation of
CROUS* student records).
*CROUS: French University student services centre
The Imprimerie Nationale Group is upholding its growth
strategy with a € 202.4 million turnover, a 23% increase compared to
2013, and 26.2 million in pre-tax net profits, that is to say, 12.9% of turnover
(+0.4 points). Within the same scope, excluding acquisition, performance
is also clearly increasing in terms of turnover (+€ 6.4 million, or +4%) and
pre-tax net profit (17% of turnover, an increase of 3 points). The Group’s
dexterity (improved productivity and product diversity) is reflected through
this profitable performance, which is the result of financial discretion.
46
CREDENTIALS
IDENTITY
DATA
FLOW
COMPONENTS
54%
10%4%
16%
16%
20%EXPORT
50% / 50%
AUTHORISED
COMPETITIVE
2014 TURNOVER BY SECTOR
2014 TURNOVER BY SOLUTION
2014 EXPORT TURNOVER
PRE-TAX NET PROFIT TURNOVER
20102009 2011 2012 2013 2014 2009 2010 2011 2012* 2013 2014
0.2 5.9 17 23 21 26
131 155 146 155 164 202
KEY FIGURES
*2012: excluding exceptional items
47
Solutions consecrated to the issuance of identity and banking components
2 COMPONENTS
In the banking sector, SPS has provided over 150 million
dual interface platforms (module and antenna) to banking groups in
Europe, the Middle East, Asia, Africa and US.
In the identity sector, multi-application platforms
(modules and antennas) from SPS, an affiliate of the Imprimerie
Nationale Group, were selected to equip the citizens of Ghana and
Nigeria, the first two countries in the world to have chosen full potential of the
eID/Banking convergence. These innovative, technology-driven cards by SPS
allow governments to offer their citizens multiple services on a single device
(identity card, bank card, voter card, health card, transport card…). In total, over
180 million citizens in Nigeria and Ghana will be equipped with these cards.
48
10 years of patented technologyand regarded as the most reliableby the world’s largest industrial groups.
SMART PACKAGING SOLUTIONSSecure components with high added valuefor contactless secure documents(payment, transport, identity cards, electronic passports...)
eBooster TECHNOLOGYInductive coupling between the antenna and the module- No connection- Reduced manufacturing costs- Increased reliability- No investment- Patented technology
120 400M 1/3
Patents&
Licences
Productioncapacity of400 million
cards and passports
1/3 of employeesdedicated to R&D
62 20 25
Present in62 countries
eIDreferences
Bankreferences
COMPONENTS
49
ID-PLATFORM
Solutions consecrated to the issuance of official credentials
3 CREDENTIALS
2014 was marked by the Imprimerie Nationale Group’s crea-
tion of two new innovative products. Integrating the highest levels
of physical security, the new Military Circulation Card (350,000 cards)
and Defence Agent Card (80,000 cards) reduce the risk of fraud. Equipped
with an electronic chip, these cards open the possibility of activating new
services.
Internationally, foreign governmental requests have increased for the
issuance of passports (Côte d’Ivoire, Gabon, Senegal, Palestine...), national
identity cards (Seychelles), driving licences (Côte d’Ivoire) vehicle registra-
tion systems (Benin), voter cards (Guinea), or civil-status certificates (Kenya).
With over 18 million secure official credentials produced
and personalised at the Douai site (biometric passports,
electronic driving licences, electronic European residence permits and
vehicle registration), the Imprimerie Nationale Group has experienced a slight
increase in requests for secure official credentials for French citizens.
50
ID-PLATFORM
TO CHOOSEIN’s
REASONS7
SOLUTIONT
COMPETENCESTRANSFERRING COMPETENCESAND EXPERTISE
07
MODULARITYMODULARITY ANDUPGRADABILITY SOLUTIONS
06 OPTIMISATIONQUALITY AND PRODUCTIONTIME OPTIMISATION
05
COSTSREDUCTION OF IMPLEMENTATIONAND OPERATION COSTS
04
SPECIFICATIONSINTEGRATION OF SPECIFICATIONSAND CONSTRAINTS FOR EACH COUNTRY
03
AUTHORITYCIVIL AUTHORITY ANDCONFIDENTIALITY CONCERNING DATA
02
SECURITYSECURITY OF THE PRODUCTIONENVIRONMENT AND TECHNOLOGIES USED
01
ENROLMENT INSTRUCTIONS AND VALIDATION DYNAMIC MANAGEMENT OF RECORDS CERTIFICATE AND CREDENTIAL DELIVERY
THE ID-PLATFORM SOLUTION IS PART OF AN INTEGRATED PROCESSTHE ID-PLATFORM SOLUTION IS PART OF AN INTEGRATED PROCESSTHE ID-PLATFORM SOLUTION IS PART OF AN INTEGRATED PROCESSTHE ID-PLATFORM SOLUTION IS PART OF AN INTEGRATED PROCESS
ID-PLATFORM
51
4 IDENTITY
Solutions consecrated to professional identity management
Regarding sensitive data protection, electronic exchanges and processes,
secure access to information systems, strong authentication and the
implementation of certified electronic signatures, the Lille City Council, the
Urban Community of Bordeaux, the city of Lyon and the Regional Council
of Rhone-Alps have all opted for Pass’IN – the digital professional identity
management solution designed and developed by the Imprimerie Nationale
Group that is certified RGS***.
In the Healthcare sector, the Imprimerie Nationale
Group is undertaking a new generation of professional
health cards (cartes de professionnels de santé, CPS) for the French
shared healthcare information systems agency (l’Agence des Systèmes
d’Information Partagés, ASPI), representing nearly one million secure
professional identities. The new system, developed by the Imprimerie
Nationale Group, and which is compatible with the general security
database (RGS), reduces operating costs and offers new applications, such
as remote renewal, authentication and mobile platform signatures.
As an honoured partner of Europe’s Transport sector, the Imprimerie Nationale
Group manages over 2 million secured professional identities within the sector through
the use of tachograph cards, driver qualification cards, hazardous materials transport cards,
professional taxi cards and railway engineer licensing cards.
52
QUICKDEPLOYMENT
A IMPRIMERIE NATIONALE GROUPSERVICE
NO INITIALINVESTMENT
of all functions and serviceson a single card
HOMOGENEISATION
and management ofpeople and data flow
SECURISATION
of management costs owingto the solution in SAAS
OPTIMISATION
Single sign-on service
Electronic signature
Paperless documents
Electronic archiving
Digital safes
Digital professionalidentity card and services
PASS’IN
Turnkey service to manageall digital media services
for businesses and communities on a single secure device.
Turnkey service to manageall digital media services
for businesses and communities on a single secure device.
PASS’INCE
RTIFIED
CERTIFIED
CERTIFIED
CERTIFIED
DIGITAL IDENTITY MANAGEMENT PLATFORM
53
Solutions consecrated to paperless security
5 DATA
As part of its business process outsourcing proposal and on
behalf of the North Department’s MDPH (Departmental Home for
Disabled Persons), the Imprimerie Nationale Group guarantees data
processing, centralised production, and personalisation for disabled
parking cards on Douai’s secure site.
As the first to offer nationwide business process outsourcing to
various regional organisations, the Imprimerie Nationale Group won the
CROUS bids for the digitisation and dematerialisation of student social records in
five regions of metropolitan France, including Lille, Aix-Marseille, Nantes, Créteil
and Nancy-Metz. Accordingly, on its secure website, the Imprimerie Nationale
Group manages the digitisation and dematerialisation of all files whose volume
exceeds over 8 million pages annually.
54
Secure dataaccess
Sustainableinformation CROUS
MDPH
Sensitive datadematerialisation
and digital storage
HAVAS
Prefectures
Optimisinginformation systems
Optimisingdeadlines
Technologicaladaptation
TransportMinistry
ASIP-Santé
Securing rights and credentials
Refocusing on core business activities
in financial and technicalagility by 35% LOWER operating
costs
BPO/ BUSINESS PROCESS OUTSOURCINGBPO/ BUSINESS PROCESS OUTSOURCINGBPO/ BUSINESS PROCESS OUTSOURCING
PROCESSENGINEERING
PROCESSENGINEERING
PROCESSENGINEERING
SENSITIVEAPPLICATION INTEGRATION
SENSITIVEAPPLICATION INTEGRATION
SENSITIVEAPPLICATION INTEGRATION
PACKAGEDEALS
PACKAGEDEALS
PACKAGEDEALS
BPO/ BUSINESS PROCESS OUTSOURCING
PROCESSENGINEERING
SENSITIVEAPPLICATION INTEGRATION
PACKAGEDEALS
files handled per year> 1 000 000
CALL CENTERCALL CENTER
calls per year> 150 000SMS per year> 200 000 secure professional
identity cards
2 000 000identity pages renewed
per year
10 000 000
REDUCTION of costs by 30% (time, cost and reactivity) INCREASE
55
TRACEABILITY
REDUCEDMANAGEMENTCOSTS
INDUSTRIAL POSTALRATES
ELECTRONICARCHIVING
30%30% savingson sent mail
1
2
3
4
5
CREATE YOUR LETTER
PERSONALISE YOUR SHIPPING (ATTACHMENTS, POSTAGE, DURATION OF ELECTRONIC ARCHIVING)
PREVIEWYOUR DOCUMENT
THE IMPRIMERIE NATIONALE GROUP MANAGES THE PRINTING, ASSEMBLAGE, POSTAGE AND DELIVERY
FOLLOW YOUR SHIPPING STATUS FROM YOUR PERSONAL ACCOUNT AT ANY TIME
Solutions consecrated to the simplification and control of data flow
6 FLOW
In the field of traditional print, the Imprimerie Nationale Group
has managed the printing of over 100 million holiday vouchers on
behalf of the French National Holiday Voucher Agency (ANCV) and over 320
million lunch vouchers, which will experience a new design as well as new
security measures developed by the experts of the Imprimerie Nationale
Group in 2015.
2014 was marked by the Group’s integration of new
desktop publishing proposals, notably with the French electri-
city distribution network (ErDF), the French Ministry of Housing and
Territorial Equality (Ministère de l'Egalité des territoires et du Logement), and
other regional housing agencies (Pas de Calais Habitat, ParCUB, Paris Habitat,
OPH86…). The Imprimerie Nationale Group manages millions of outgoing post
through its innovative and competitive Cloud Printing offer.
56
TRACEABILITY
REDUCEDMANAGEMENTCOSTS
INDUSTRIAL POSTALRATES
ELECTRONICARCHIVING
30%30% savingson sent mail
1
2
3
4
5
CREATE YOUR LETTER
PERSONALISE YOUR SHIPPING (ATTACHMENTS, POSTAGE, DURATION OF ELECTRONIC ARCHIVING)
PREVIEWYOUR DOCUMENT
THE IMPRIMERIE NATIONALE GROUP MANAGES THE PRINTING, ASSEMBLAGE, POSTAGE AND DELIVERY
FOLLOW YOUR SHIPPING STATUS FROM YOUR PERSONAL ACCOUNT AT ANY TIME
As an outsourcing offer for sending mail, the turnkey solution of “Cloud Printing” is offered in partnership with UGAP. As a multi-channel solution, it manages all postal mail, (including paperless, normal and/or urgent, both classified and unclassified, to be sent worldwide.
CLOUD PRINTING
57
Our Odyssey 2020 strategy
7 OBJECTIVESNEW
Odyssey 2020 is comprised of four supplementary dimensions: an
increased presence on the technology value chain, greater international
growth, a comprehensive range of components, products, services
and systems, and a diverse and extensive client base consisting of
governments, ministries, public and private organisations, and banking
groups.
The stated objective is to reinforce the Imprimerie Nationale Group’s
predominance, both in France and internationally, as a provider of
secure identity solutions.
By developing new offers and innovative business
models, the Imprimerie Nationale Group aspires to support
the digital transformation of strategic markets of transport, health
care, official credentials and digital professional identity. These new solu-
tions will provide new sources of profitability for the following domains:
components, identity and banking, official credentials supported by
systems and turnkey services. In addition to the aforementioned sectors,
new profitability sources will come from desktop publishing, digital flow,
business process outsourcing, and digital professional identity manage-
ment.
The Imprimerie Nationale Group’s vision for 2020
follows an assertive approach in order to anticipate major
market trends, which include: the future merger of banking and
identity domains, the new technological frontier of mobility, the challenge
of modernising public policy, the digital transformation of European
companies, the underlying issue of personal data in cyberspace, the
challenges of cybersecurity, and digital commitment by means of technolo-
gical innovations.
58
MERGINGIDENTITY/BANKING
MOBILITY
MODERNISINGPUBLIC POLICY
DIGITALIDENTITY
PERSONAL DATAAND CYBERSECURITY
DIGITALCOMMITMENT
DEVELOPINGDISTINCT OFFERS
NEW INNOVATIVEBUSINESS MODELS
PARTICIPANT OFDIGITAL TRANSFORMATION
DIGITAL PROFESSIONALIDENTITY MANAGEMENT
TURNKEY DESKTOPPUBLISHING SOLUTIONS
BUSINESS PROCESSOUTSOURCING
IDENTITY
COMPONENTS CREDENTIALS
FLOW
DATA
14
13
12
11
10
0908
07
06
05
04
03
02
01
010203
040506
0708
091011
121314
SECURE OFFICIAL CREDENTIALS
MANAGEMENT OF CIVIL-STATE
MULTI-CREDENTIAL PLATFORMINTEGRATION AND MANAGEMENT
CONTROL AND MANAGEMENTOF IDENTITY, SERVICES AND RIGHTS
MATERIAL LIFECYCLE MANAGEMENT
SYSTEM INTEGRATIONAND MANAGEMENT
DATA AND ARCHIVINGDIGITISATION AND VALIDATION
DIGITAL SAFE
BUSINESS PROCESSOUTSOURCING
DOCUMENT AUDIT
CLOUD PRINTING
COMPLEX AND CONTINUOUS PRINTING
PASSPORT INLAYS
MODULE AND ANTENNA CARDS
59
60
12
ADMINISTRATION
EXECUTIVE COMMITTEE
BOARD OF DIRECTORS P62
P64
61
MIREILLE CAMPANA
CYRIL BOUYEURE
HENRI SERRES
FRANÇOISE LOMBARD
STEPHEN MARCHISIO
1 OF DIRECTORSBOARD
Government representatives
PHILIPPE BURTIN
Special Advisor to the President of Expertise France
Executive Materials Engineer
Assistant Director of Shareholdings – APE
Member of the Departmental
Council of Economy
Ministry of Economy, Industry and
Digital Infrastructure
Deputy Director for Strategic Sector Support in Business
Management and International Economics of the Ministry
of Foreign Affairs and International Development
Chief Executive Officer of
Nexter Group
Departmental Council of Economy
62
ANNE LANGE
DOMINIQUE THILLAUD
VALÉRIE THÉROND
MICHEL GONNET
CHANTAL LORY
Qualified Board Members
DIDIER TRUTT
Independent Director of SFIL
Deputy General Secretary – Orange
Founding Manager of Eudoxia Conseil
Executive Director of Mentis Services
Chairman of the Board of Nice Côte d’Azur Airport
Chief Executive Officer of the
Imprimerie Nationale Group
63
ANTOINE PAOLI
SECRETARY-GENERAL
AGNÈS MARTIN
EXECUTIVE VICE PRESIDENT COMMUNICATION,
TRADEMARKS AND HERITAGE
PHILIPPE PATRICE
EXECUTIVE VICE PRESIDENT BUSINESS
DEVELOPMENT & PRODUCT MANAGEMENT
BRUNO CHAPPERT
EXECUTIVE VICE PRESIDENT
BU E-SERVICES & SYSTEMS
PATRICK MONTLIAUD
EXECUTIVE VICE PRESIDENT
BU E-DOCUMENTS
MICKAEL ZAFRANY
EXECUTIVE VICE PRESIDENT
BU E-COMPONENTS
2 COMMITTEEEXECUTIVE
DIETER HENKE
EXECUTIVE VICE PRESIDENT
FINANCE
FRÉDÉRIQUE DURAND
EXECUTIVE VICE PRESIDENT
HUMAN RESOURCES
ROMAIN GALESNE-FONTAINE
DIRECTOR INSTITUTIONAL
RELATIONS
64
DIDIER TRUTT
CHIEF EXECUTIVE OFFICER OF THE IMPRIMERIE NATIONALE GROUP
65
66
1
2
COMMITMENTS
An environmentally responsible company
A dynamic company
HUMAN RESOURCES
SUSTAINABLE DEVELOPMENT P68
P70
3 The best way to predict the future is to create it
PROJECT DOUAI 2.0 P72
67
1 DEVELOPMENTSUSTAINABLE
An environmentally responsible company
2014 was also marked by the acquisition of Integraf’s ISO 14298 certifica-
tion, the highest certification in terms of implementing the management of
security printing processes. The Douai production site is the first in France to
obtain this level of certification. Finally, as part of the Group’s commitment
to preserve biodiversity, the FSC® (Forest Stewardship Council) and PEFC™
(Programme for the Endorsement of Forest Certification) certificates, which
guarantee responsible forest management, have been renewed.
The energy consumption management policy has
shown a reduction in the annual consumption of three
major sources of energy: electricity, gas and water. Moreover,
as the Group is increasingly committed to sustainable natural resource
management and maintaining ecological stability, it has taken steps to
reform its main production site. For the past two years, the traceability of
waste – another important factor of the Group’s environmental policy, has
been the subject of an action plan that has enabled the Group to reduce
waste by 20%.
In 2014, in order to further commit to its sustainable develop-
ment policy, the Imprimerie Nationale Group performed an environ-
mental assessment of two of its major products: the French passport and the
Electronic European residence permit. The aim of this assessment was to learn
more about the environmental impact of these products and highlight the most
environmentally responsible solutions. The implementation of the Carbone®
report enabled the Group to deploy its action plan for the application of a green-
house gas management system that, by 2020, aims to reduce emissions by 10%.
68
ISO9001
ISO14001
OHSAS18001
NFK11-112
INTERGRAF SIAF RGS
CERTIFIED
CERTIFIED
ISO 9001
CERTIFIED
CERTIFIED
ISO 14001
CERTIFIED
CERTIFIED
OHSAS 18001
CERTIFIED
CERTIFIED
NFK 11-112
CERTIFIED
CERTIFIED
INTERGRAF
CERTIFIED
CERTIFIED
SIAF
CERTIFIED
CERTIFIED
RGS
-17%reduction in GAS
consumptionin 2014 vs 2013
-2%reduction in ELECTRICITY
consumptionin 2014 vs 2013
-31%reduction in WATER consumption
in 2014 vs 2013
+9%SAVINGS FROM
RECYCLED WASTE
-9%COSTS OFNON-RECYCLEDWASTE
WASTE MANAGEMENT
QUALIFICATIONS AND CERTIFICATIONS
SUSTAINABLE DEVELOPMENT SCORECARD
69
2 RESOURCESHUMAN
A dynamic company
Concerning the generation contract, the Group feels it is particularly impor-
tant to integrate the younger generation (who represent 3.1% of their total
workforce) into companies, whether it be through apprenticeships or long-
term internship. Although the Group meets the quota of employed disabled
workers (6%), it has decided to promote staff employability and encourage
the incorporation of disability in the work environment and, for this reason, is
open to further negotiations on this subject.
In regard to professional equality in 2014, 50% of external
recruits were women, resulting in a 2% increase of women within
the Group. A new three-year gender-equality agreement has been signed
and the Group has committed to increasing the ratio of female recruit-
ment by 3% annually, ensuring equal access to training with a difference
of no more than five points, ensuring an equal promotion rate between
men and women, and finally, standardising parenting policies.
In 2014, as a means to assist the Group Imprimerie Nationale during their transformation and the integra-
tion of SPS within the Group, the endeavours of human resource development were focused on the creation of a
core skills base, which includes the following: analysis and conceptualisation, efficiency, cooperation, team development
and mobilisation, creativity and innovation, client orientation, and strength of conviction. Developed through brainstor-
ming sessions and individual interviews, the Group managers were trained in the core skills base, which complemented
the Group’s business mapping revision, as well as the improvements in assessment procedures.
70
RECRUITMENTS
37PROPORTIONOF WOMENRECRUITED
53,1%
68%MEN
32% WOMEN
20%CORPORATE
22%PRODUCTION
SUPPORT 40%OPERATIONSAND PRODUCTION
18%DEVELOPINGINNOVATIONAND PROJECTS
56%LABOURERSAND STAFF
12%JUNIOR EXECUTIVEMANAGERS
32%ENGINEERSAND EXECUTIVES
2012 2013 2014
548559
676
THE GROUP’S CLASSIFICATION BY COMPETENCE
THE GROUP’S PERMANENT WORKFORCE
KEY FIGURES
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The best way to predict the future is to create it
3 DOUAI 2.0PROJECT
Peter Drucker
As a component of competitivity, productivity, and efficiency,
project Douai 2.0 relies on flexible and mobile structure and promotes
the development of new skills in support of the Group’s digital growth. Being a
major undertaking, and having spanned 18 months, Douai 2.0 has channelled
an industrial investment of over 5 million Euros and has compiled a dedicated
team of experts.
In 2014, in order to uphold its transformation into the digital
world, the Imprimerie Nationale Group launched project Douai 2.0. With
careful consideration of the design of physical and logical flow, and security and
engineering zones on Douai’s industrial site, project Douai 2.0 will help foresee
both growth in digital printing and the development of services and enginee-
ring, while providing its 600 associates with a modernised site.
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IndustrialDesign
Simplifyingthe flow of goods
Sitesecurity
Establishmentof project zones
Optimisationof production materials
Optimisationof inventory
Managementof work structures
Resourcemanagement
Developmentof Polycarbonate cards
Developmentof ePassports
Development of ID platformactivities and services
Developmentof mobile innovationsand digital identity
Supportgrowth factors
Integratenew industrial activities
Anticipate the evolutionof printing activities
Increase industrialcompetition
44OBJECTIVESOBJECTIVES
Project Douai 2.0assists the Groupe Imprimerie Nationale‘sgrowth in the digital world.
5.5M€investments
18MONTHS
DOUAI 2.0
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1 2
34
MILESTONES
Carte blanche to create
THE ART AND PRINTMAKING BOOK WORKSHOP AN AREA OPEN TO ARTISTS
Five centuries of history and a promising future
CREATING AN ENDOWMENT FUND FOR THE PRINTING COMPANY’S HERITAGE
40 years of innovation
CELEBRATING THE DOUAI PRODUCTION SITE’S 40 YEARS
1994 – 2014 : INSA celebrates 20 years
20 YEARS WITH INSA P76
P78
P80
P82
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1994 – 2014 : INSA celebrates 20 years
1 20 YEARS WITH INSA
Pioneer of the digital era, the Imprimerie Nationale Group
has guided public and private stakeholders to meet the challenges
of globalisation and digitisation.
With its DNA and shared values of privacy, security, sustainability and
exigency, the Imprimerie Nationale has provided turnkey solutions that
involve involving components, credentials, identity, data and flow.
It is the aforementioned integrated solutions that allow the credentials,
identities and data to be managed safely, sustainably, and reliably to the
corresponding rights.
By producing credentials, securing documents and integrating trus-
tworthy services and technological solutions, the Imprimerie Nationale
Group supports both public and private domains. Through the acquisition
of complementary technological resources, the development of new
unique offers and innovative business models, the Group has positioned
itself as a major player in digital market development.
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77
40 years of innovation
2 PRODUCTION SITE’S 40 YEARSCELEBRATING THE DOUAI
In the past five years, the industrial dynamic has accelerated, particularly
with the creation of ISO8-classified cleanrooms and specific workroom
for cards and passport personalisation, and the installation of a new
high-tech and completely environmentally responsible data centre. In
2014, the Art and Printmaking Book Workshop along with the Imprimerie
Nationale’s historical and cultural heritage, joined the Douai site, which
boasts a surface area of over 2800 m2 and conforms to the most stringent
temperature and humidity standards. Consequently, apart from its cutting-
edge industrial activities, the Douai site has also become curator of the
Imprimerie Nationale Group’s five centuries of history.
For 40 years, the Douai site has continually had to adapt
to technological developments and has experienced several
transformations. Endowed with new professions and skills, and on a
secure site classified as Category 1 Sensitive Point (PS1), it presently
oversees the production of biometric passports and polycarbonate
cards, owns a subsidiary dedicated to the transport sector, is equipped
with a call centre, and is enhanced with new buildings dedicated to IT
activities.
In 2014, the Imprimerie Nationale Group celebrated 40 years since
the creation of the Douai production site; a unique site which, over the course
of time, has successfully maintained the Group’s major development projects.
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Vehicleregistration systems
Biometric passports
Electronicdriving licences
TSE
Printed
11,3
3,52,5
1,0
500
2014 PRODUCTION / millions of units
20PHYSICALSECURITYMEASURESThe industrial site is a classifiedas a protected zone, category 1sensitive point and operatorof vital importance 1SECURITY
INFORMATIONSYSTEMSFor all fields of informationsystems (management,industry, development,innovations…) 4 OPERATIONAL
SECURITYCENTRESWith cybersecurity orientation,interpretation intelligenceand surreptitious threatdetection expertise
40 HECTARES 600 ASSOCIATES 1/3 OF WORKFORCE DEDICATEDTO R&D AND ENGINEERING
THE DOUAI SITEIN NUMBERS
1974 1981 1988 2004 2006 2009 2010 2011 2013 2014
Inauguration of theDouai industrial site
New administrativebuilding
New ITdepartment
New secureworkrooms
Launch ofelectronic passportsPS1 Classified Site
Launchof the biometric
passport
Launch ofthe driver
qualification card
Launch of theelectronic European
residence permit
QSE certificationLaunch of electronic
driving licences
ISO 14298 CertificationInstallation of the
workroom and heritage site
Designed by architects Marcel Lods and Jacques Starkier, Douai’s industrial site is composed of many architectural achievements. The building's superstructure supports corridors that are 130 meters long and 40 meters wide, and completely free-standing.
DOUAI: 40 YEARS OF HISTORY
79
3 AN AREA OPEN TO ARTISTSTHE ART AND PRINTMAKING BOOK WORKSHOP,
Carte blanche to create
The aim of the Imprimerie Nationale Group’s Art and
Printmaking Book Workshop is to provide an open space
for artists who have free rein to reinterpret creative techniques and
printing expertise that are dedicated to design. This year, as part of
Michel Drucker’s 50 years on television, the Art and Printmaking Book
Workshop, together with INA (National Audiovisual Institute) and artist
Linda Bujoli, created a unique work of art, the result of uniting traditional
craft with modern techniques. This publication is notably comprised of
iridescent ink silkscreen portraits, rotogravure via an XVIII century press,
block printing, and typographical printing in Gauthier 12, the exclusive
font of the Imprimerie Nationale. As part of the INA’s travelling exhibition
“Le Train de la Télé”, co-produced by Trains Expo Evénements and INA
and in partnership with France Télévisions and program TV magazine,
in Caen, on 21 October, consisting of 50 archival images of INA, along
with photographs from Michel Drucker’s personal collection “Vivement
Demain… Michel Drucker 50 ans de télévision”, 50 numbered copies of
the one of a kind book were printed and given to the host by Didier Trutt,
CEO of Imprimerie Nationale.
Having been a living memory for the Imprimerie Nationale
Group since its creation under the reign of Francis I in 1538, the
Art and Printmaking Book Workshop joined the Douai industrial site in
April 2014. Over 20 machines, some of which are centuries old, operate daily
in the 2880 m2 activity-specific production facilities and are brought to life by
thirteen artists and art masters who create art and bibliophile productions. Rich in
centuries-old knowledge, from the creation of printing characters to bookbinding,
they comprise the last traditional silkscreeners in the world.
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DIDIER TRUTT AND MICHEL DRUCKER
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Five centuries of history and a promising future
4 THE PRINTING COMPANY’S HERITAGECREATING AN ENDOWMENT FUND FOR
By virtue of its exceptional longevity, wealth and diversity,
Imprimerie Nationale’s heritage fuses with the printing company’s
history and the global development of writing – the origin of one of huma-
nity’s most significant breakthroughs. The Imprimerie Nationale Group
has preserved exceptional artefacts, including an unrivalled collection of
awls and matrices, which establish it as a global archive of typography, an
expansive 500 year old library, and, like the aforementioned masterpieces,
a fleet of machinery.
Bestowed with a unique historical and cultural history, the
Imprimerie Nationale Group decided to establish an endowment
fund, which will maintain its preservation and protection. Naturally, this
endowment fund intends to endorse the printing company’s heritage by
means of exhibitions, artistic collaboration, and also sponsorship activities
that will support restoration efforts.
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CORPORATE FOUNDATION
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Imprimerie Nationale Group
104 avenue du Président Kennedy
75016 Paris - France
Phone : +33 (1) 40 58 30 00
Fax : +33 (1) 40 58 30 85
http://www.imprimerienationale.fr/
Design and production : Toys films